Customer service jobs in Hampstead, greater london

Together with our members and leaders from the world of physics and beyond, we have identified three priorities of Skills, Science and Society which must shape our work over the next five years if we are to achieve our mission.

We are very proud of our new innovative strategy, please click here to find out more information about our 2024 – 2029 strategy, our priorities and our principles.

Here at the IOP we are looking for a part time (21 hours per week) Email Marketing Executive on a permanent basis to support us in our mission.

What is it like working at the IOP?

The IOP is a friendly and ambitious organisation. Inclusion and diversity are central to our work and we have a ‘work anywhere’ policy to make working at the IOP as flexible as possible. Looking after our colleagues and supporting them in life and work is our priority, ensuring they can live their best lives, with competitive salaries, professional development opportunities and generous benefits.

Our comprehensive benefits package including:

• An excellent pension scheme - (up to 12% company contribution)
• Private medical insurance, life assurance, dental insurance, health care cash plan (via salary sacrifice) eye care vouchers, annual flu vaccinations, long service awards, employee assistance programme
• Floating bank holidays (choose where to take your bank holidays throughout the year)
• Generous annual leave (25 days starting as a standard)
• Flexible working and much more!  

The Role

What will I be doing?

• Creating and delivering email marketing communications to members, stakeholders and other target audiences.
• Working with the Senior Marketing Manager to develop the IOP’s email marketing strategy, including analysing results and making recommendations for future campaigns and newsletters.
• Upgrade our email templates with graphics, personalisation and optimisation.
• Work with the marketing team to ensure the delivery of high quality, effective offline and online marketing communications materials that meet set objectives and targets, adhere to brand guidelines and deliver consistent messages.
• Contribute to the development of integrated marketing communications plans and activities working closely with the Communications and Marketing team and building relationships with internal stakeholders.
• Evaluate effectiveness of email campaigns, using robust analysis and monitoring tools.
• Copywriting, editing and proofing a range of online and offline marketing communications.

Projects you work on may include:

• Developing engaging communications and content for our IOP members.
• Utilising copywriting and proofreading skills to tailor content for different audiences.
• Promoting the work of the IOP and the importance and impact of physics.

Who will I work with?

• Key relationships will be within the marketing team and wider comms, campaign and digital teams.
• Working closely with colleagues in the membership team.
• Getting to liaise with project teams around the organisation from education to science and innovation.

Ideally, we hope you’ll apply if your skills include:

Essential Criteria

• Experience of Email Marketing including creating email campaigns, audience segmentation and optimisation.
• Experience of broad marketing mix including working with designers, delivering publications and marketing assets, and planning marketing campaigns.
• Experience of copywriting, editing and proofreading.
• Experience creating and delivering campaigns in one or more email marketing platforms.
• Good interpersonal skills, used to building relationships across teams.
• Experience of project management, balancing priorities and delivering to tight deadlines.

Nice to have

• Experience of working within brand guidelines would be useful 
• Experience of working within a charity or membership organisation
• Some experience of organisational data strategy and CRM

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity. We know that not every candidate fits into a neat little box, and that's okay! So, even if your experience looks a little different from what we’ve identified but you believe you’d bring passion, creativity, and a willingness to learn, we’d love to learn more about you!

Application

Alongside your CV, please ensure you include a cover letter stating how you meet the person specification. 

How will I be working?

The Institute of Physics is an inclusive employer and our people are at the heart of our approach to delivery. Following the impact of COVID-19, we have developed a new, innovative and exciting trust-based model of flexible working called How We Work. This empowers our staff to choose both individually and as a team how, when and where they work to deliver the goals of the organisation, acknowledging that there will be occasions where in-person meetings, collaborations and events will help generate greater impact. The How We Work initiative is based on the principles of collaboration, trust, flexibility and agility. You will be allocated a ‘base’ office which can also be a chosen place of work. 

Why should I want to work for the IOP?

The Institute of Physics (IOP) is the professional body and learned society for physics in the UK and Ireland - we seek to raise public awareness and understanding of physics and support the development of a diverse and inclusive physics community. As a charity, we’re here to ensure that physics delivers on its exceptional potential to benefit society. There’s never been a more exciting time to join the IOP - watch our film to find out more about our work. 

To apply for this role please click the link below, best of luck with your applications!

We recognise personal unique characteristics, should you require any reasonable adjustments to support you in your application and/or throughout the recruitment process please do not hesitate to reach out to us for support.

The Institute of Physics is an open and inclusive organisation that welcomes and celebrates diversity.

About us

Royal Museums Greenwich is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We form a campus within the Maritime Greenwich World Heritage site, with supporting operations at the Prince Philip Maritime Collections Centre in Kidbrooke, the Brass Foundry in Woolwich, and administrative offices in Greenwich. We are a place to explore the sea, space, art and history, and our strategy ‘Charting Our Course’ puts people at the core of its success.

The Role

As one of two Finance Business Partners, the postholder is responsible for ensuring that Royal Museum Greenwich’s strategic ambitions are correctly planned for and that adequate financial resources are in place to achieve them.

Key elements of the role involve advising and supporting all staff with financial responsibilities to ensure that financial decisions are optimised and to keep relevant staff informed of key financial updates and changes, and to communicate any relevant changes to the rest of the Finance team.

Further core responsibilities include supporting assigned Heads of Departments and directors on all financial matters, advising on budgeting and forecasting, monitoring of actual results and ad hoc queries, and working as a team with the other Finance Business Partner, lead on the production of the monthly management accounts pack, ensuring timely and accurate reporting and incisive analysis and commentary.

The successful candidate will be a qualified accountant (CIMA, ACA, ACCA) with a demonstrable track record of working with non-finance managers to achieve high quality reporting, budgeting and forecasting, ideally within government bodies or heritage/cultural/charitable organisations. Excellent analytical skills, the ability to communicate financial concepts effectively to non-financial stakeholders and solve problems are also essential.

This is a permanent full-time in Band 3 - Senior Management. Core hours of work will be 36 per week, working Monday to Friday between the hours of 9am-5pm, although due to the nature of the work, some flexibility may be required.

Salary: £51,500 per annum

We encourage you to read the full job description/person specification before applying for this role.

Interviews are pencilled in for w/c Monday 12 January.

Benefits

We offer:

•    Generous pension scheme and life cover
•    25 days annual leave (rising to 30 after 1 year) plus bank holidays
•    40% discount in our cafés, 30% in our shops
•    Interest-free loans (travel, bike, gym, learning)
•    Free entry to exhibitions at partner museums and galleries
•    Flexible and hybrid working options
•    A culture that celebrates individuality, collaboration, and innovation

EDI

Diversity and inclusion are integral to our work at Royal Museums Greenwich, as we are a museum for everyone. We want to foster a spirit of inclusion, collaborative working, innovation, and valuing people as individuals whose lives have been shaped by different experiences. Therefore, we welcome applications from everyone.

We actively work with Disability Confident scheme and ask that you let us know if there are any reasonable adjustments you need or things you would like us to know during the interview process, which may include being provided with the interview questions in advance, requiring a step free interview space, that you are eye-contact avoidant, or having the interview questions in a written format or additional time in timed tests, interviews or other assessment activities.

Home based with regular travel across the UK and Ireland

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

This is an exciting role which has been created specifically to deliver an ambitious legacy events programme. Initially a fixed-term temporary role with scope to continue. Legacy fundraising is undergoing a transformation at the RNLI. Legacies account for over two thirds of the RNLI’s annual income today and will continue to be a vital fundraising stream for many years to come. In this role you’ll be responsible for supporting and delivering a range of regionally based legacy events, engaging with cold audiences across the UK and Ireland, potentially stewarding a limited number of existing high-level pledgers and developing and nurturing relationships with regionally based colleagues.

Some of the benefits

• 26 days’ annual leave plus Bank Holidays
• Competitive pension scheme
• Life assurance
• Health and dental cash plan

Your role

As a Legacy Engagement Manager in the Legacy Team, you will be focused on:

• Developing and delivering a world-class stewardship programme, with personalised experiences for existing and new high-level pledgers in your area.
• Developing and leading on a programme of tailored events to suit pledgers and prospects at varying stages of their legacy journey.
• Collaborating with regionally based colleagues to deliver legacy training to community teams and develop a legacy volunteer network.
• Working with the wider Legacy team supporting integrated plans to embed our Legacy and In Memory Giving messaging throughout our community networks.

About you

You’ll be comfortable nurturing long-term relationships and exceeding customer expectations. Working collaboratively with colleagues in other disciplines, you’ll create a network of legacy advocates. To be considered for this role you’ll need to have:

• Experience in planning, managing and delivering events and exhibitions.
• Demonstrable knowledge and understanding of event management principles, event resources and best practice.
• Demonstrable experience in relationship management.
• Excellent skills in communicating in person, on phone/video or in writing to a range of audiences.
• Excellent and effective relationship management with internal stakeholders to ensure that plans are integrated with RNLI activity across multiple departments.
• Ability to work in an organised and structured manner balancing your time appropriately to meet short term and longer-term goals.
• Capability to travel to meet donors and ability to work on your own or collaboratively within a larger team.
• A valid driving licence.

If you have a passion for relationship management and are looking to be part of a successful and growing team with ambitions to grow further, this could be the role for you. Please apply via the button shown.

Closing date: 4 January 2026.

Interview date: w/c 19 January 2026 (via Teams).

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

We’re looking for someone with energy and imagination who can demonstrate our impact and build strong relationships with funders – making the case for ambitious investigative journalism that holds power to account.

You’ll work closely with our Development Director and project leads, playing a central role in securing the resources that power our investigations. If you love variety, know how to tell a compelling story, and want to use your skills to back fearless impact-led journalism, we’d love to hear from you.

About the role

We are the UK’s largest independent non-profit investigative newsroom. Our reporting is published by media partners around the world and holds power to account across five areas: environment, health, big tech, dirty money and local power.

This role will manage 2–3 of our editorial teams, providing strategic fundraising support to help them deliver journalism that drives real-world change. While the exact portfolio will be confirmed with the successful candidate, the role will initially support 2-3 of our core teams and may also contribute to work on emerging issues such as mis- and disinformation and its impact on UK communities.

Our teams include:

• Bureau Local: Works with communities across the UK to uncover hidden stories and drive accountability. Recent work includes exposing the exploitation of migrant workers, running a community-led investigation shaped by the Trans+ community, and bringing vital transparency to the family courts through reporting and mentoring.

• Enablers: Investigates the lawyers, accountants and financial structures that enable corruption and allow illicit finance to flow through the UK. Their reporting has prompted major regulatory investigations and scrutiny.

• Big Tech: Scrutinises the power and influence of major technology companies, examining issues such as moderator working conditions, surveillance, algorithmic harms, digital rights and the impact of AI on society. Their reporting has informed safety measures, supported litigation, and strengthened public understanding of how tech shapes our lives.

• Environment: Investigates the environmental and human impacts of resource extraction, climate finance and the actions of powerful corporations. Their reporting has contributed to changes in corporate practices and prompted customers to take action - including leaving their banks.

• Global Health: Examines the systems that shape access to healthcare, the safety and quality of medicines, and the influence of corporate and political interests on global health outcomes. The team has briefed the WHO and medical practitioners, ensuring their findings inform policy and frontline practice.

Our fundraising

The Bureau is almost entirely funded through grants and donations – without our supporters, we couldn’t do what we do. Over recent years, we’ve grown to a team of 35 people with an annual income of £2.8m, backed by a committed network of trusts, foundations, and individuals.

This is an exciting time to join our fundraising team as we build on those strong relationships and explore new ways to diversify our income.

Responsibilities

• Work with project leads to develop their ideas into a strong case for support, translating complex issues into powerful, accessible narratives for funders.

• Manage relationships with existing funders, ensuring timely reporting, effective stewardship and continued support.

• Research and develop a pipeline of new prospects.

• Write compelling proposals and applications to secure new grants.

• Collaborate with our other Fundraising Manager, who leads on the remaining themes, and provide support in those areas when needed.

• Support the Bureau in identifying ways to diversify our income, such as helping to grow our major donor programme.

• Work closely with colleagues across the Bureau - from reporters and impact producers to operations and finance – and play an active part in maintaining a collaborative, supportive workplace culture.

• Pitch in on a range of fundraising tasks, big and small, to keep the Bureau in the best position to deliver its journalism.

Skills and experience

You don’t need to tick every box in this ad – we are committed to hiring people with potential. If you feel like you lack some specific experience but have the necessary drive and passion, please don’t be deterred from applying.

• Fundraising track record: 5+ years’ experience raising significant money for charities or non-profits, especially from foundations (HNW experience a bonus).

• Grants expertise: confidence managing the full cycle from initial due diligence and agreements through to reporting back about our work.

• Great communicator: able to translate complex issues into strong and compelling proposals; fluent in English.

• Researcher and analyst: skilled at identifying new funding opportunities.

• Organised: able to juggle multiple priorities and deadlines with strong attention to detail.

• Collaborative: comfortable working with colleagues at all levels in a newsroom environment.

• Creative and resourceful: able to think beyond simple metrics to make a powerful case for impact.

Experience securing funds for journalism, social justice, civil society, or human rights is desirable but not essential. People with experience raising funds for campaigning or rights-based work may be especially well-suited.

Benefits – what we offer

• 25 days annual leave + Christmas closure days

• Option to work a nine-day fortnight - (by reduction in annual leave)

• Flexible and hybrid working

• Enhanced sick pay

• Enhanced maternity and paternity pay (after 12 months’ service)

• Employee Assistance Programme

• Learning and development opportunities

• Cycle to Work scheme

How to apply

Please send a CV and cover letter to our email located on our website by 19th January 2026. Interviews are scheduled for the week commencing 26 January.

If you need support with your application, such as reasonable adjustments, or have questions before applying, contact the email address located on our Fundraising Manager page. You must have the right to live and work in the UK.

Please also complete our anonymous equality monitoring form here, which helps us track who we are reaching.

Our values

• Just: We pursue what is right with integrity and fairness.

• Honest: We reveal the truth, even when uncomfortable.

• Courageous: We break new ground with ambition and tenacity.

• Inclusive: We embrace diversity, equity, and different perspectives.

Collaborative: We believe people are stronger when they work together.

We are seeking a Community Development Officer to lead a major in-progress project improving recognition, support, and care for people with smell and taste disorders at a local level across England. 

This three-year, volunteer-led programme, funded by The National Lottery Community Fund has achieved significant success in its first eighteen months. We are now recruiting a new postholder to take this strong foundation forward through the next phase of delivery. 

Over the past eighteen months, we have recruited and established a thriving network of volunteers and local groups across England. This momentum is expected to continue. The Community Development Officer will work closely with existing volunteers and groups, primarily remotely, while also attending in-person events and meetings in different parts of England as needed. 

The postholder will lead the ongoing recruitment, training, and support of volunteer groups, working with them to identify opportunities for local outreach and engagement. Together, you will ensure that more people affected by smell and taste disorders access the information, support, and recognition they need, while continuing to raise awareness of these often-unrecognised sensory impairments. 

Our volunteer groups bring together people with lived experience alongside experts from the food, beverage and fragrance sectors, and other relevant fields. 

We are looking for a motivated, forward-thinking individual with experience in leading and inspiring others. You will bring energy, creativity, and excellent communication skills to drive the project forward and help build an innovative, sustainable programme of volunteer-led activity, supporting our volunteers to influence change within their communities. 

You will empower volunteers to play an active role in transforming public understanding of how essential smell and taste are to our lives, whether they are running peer support groups, organising local events, delivering talks in community settings, or representing the charity at information days. 

You will join a small, friendly and ambitious team committed to your professional development as the charity continues to grow. 

If you are passionate about making a difference, enjoy working with people, and want to contribute to a pioneering and collaborative organisation that values and empowers its community, we would love to hear from you. We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds and experiences. 

Are you a good all-rounder in fundraising, including a background in Foundations and Trusts? Can you inspire and motivate donors and fundraisers?

If so, then join an ambitious organisation with a determination to transform the future for the 220,000 people in the UK living with axial spondyloarthritis.  

We are a small team, looking for a second Fundraising Officer to work alongside our existing Fundraising Officer to deliver activity across all our income streams, supported by a Fundraising Board. We’re aiming to grow income from individual giving, Trusts and Foundations, community and individual fundraising, trading and further build our community of legacy pledgers. 2026 is our 50th Anniversary, a wonderful opportunity to celebrate our achievements and grow our income.

Our dedicated team at NASS is passionate about transforming lives for people with axial SpA. We truly value our people, who do meaningful work that directly impacts the lives of people living with axial SpA. You'll be supported to succeed and genuinely appreciated for your contributions. We pride ourselves on our collegiate spirit and willingness to support each other in all aspects of our work.  We operate a hybrid model of working, with some staff working remotely for most of the time, so applicants need to be comfortable with working in this way.

The Benefits

· Salary up to £30,000 - £32,000 p.a.

· Employer pension contribution of 10%

· 25 days annual leave plus 3 days leave between Christmas and New Year, plus Bank Holidays

· Time off in Lieu scheme

· Death in Service benefit to loved ones

If this sounds like you, then please get in touch. We would love to hear from you.

To apply, please submit: 

• Your CV
• A two-page cover letter explaining your interest in the role – the letter must describe how your skills and experience meet the person specification.

Application Deadline: 10 am on 6th January 2026.

Interviews:  15th January at our office in Hammersmith.

For further information, and to submit your application, contact Dale Webb

Commitment to equality, diversity & inclusion: NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity sector.

Are you passionate about delivering high-quality administrative support in a global context? The ITF is looking for a proactive and detail-oriented Maritime Administrator to join our team.

About the role

As Maritime Administrator you will play a key part in supporting the operational delivery of international conferences and governance meetings in line with the organisational constitution and contributing to the success of the maritime sections organisational work programme.

You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, meetings and conferences.

Key Duties and Responsibilities

• Organising international meetings and conferences: creating registration platforms for meetings; venue sourcing; budgeting & forecasting; delegate management; managing rooming allocations, catering and audio-video (AV) requirements; arranging interpreters when required; booking international travel and supporting visa processes.
• Documentation: assisting with the drafting and proofreading of documents for maritime meetings and conferences in line with the appropriate templates and procedures; minute taking and report writing at committee level; liaising with the in-house translation coordinators to ensure documents are submitted on time and dealing with related queries; creating document packs for maritime meetings and conferences.
• Administration: drafting, proofreading and formatting internal and external communications in line with ITF templates and standards; processing supplier invoices; other general administrative duties as required.
• Membership: maintaining accurate records and updating ITF databases and other tools, including CRM, to ensure governance committee membership and contact records are up-to date.

About you

We are looking for a highly organised individual to support the delivery of the maritime sections organisational work programme. With responsibility for organising meetings and conferences and providing administrative support, you will need the following to be successful in this role:

• Strong administrative background with excellent organisation, planning, and prioritisation under pressure.
• Able to manage multiple tasks and projects simultaneously.
• Clear, accurate written and verbal communication with attention to detail.
• Confident working with diverse stakeholders and in multilingual environments (other languages an asset).
• Solid numerical skills, including budgeting and expense reporting.
• Experience with international travel arrangements.
• Works independently and effectively as a liaison for global partners.
• Calm, adaptable problem-solver focused on improving processes.
• Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent, and Concur.
• Experienced with CRM systems and data handling.
• Willing to travel internationally.
• Committed to social justice, trade union values, or mission-driven work.

In Spring 2028, the National Gallery will launch a new, public-facing Research Centre to facilitate and showcase our world-leading research in the history and science of painting. This will be a complex space sitting at the intersection of multiple valued research stakeholders both within and beyond the Gallery, including the Gallery’s own wide array of research-active staff, our Artists-in-Residence, specialist users of our extensive Library & Archive collections, and a research-engaged general public attending events and consulting materials.

We are now recruiting for a new role, a Research Centre Manager, to support in the creative planning and daily delivery of an exceptional experience at the Research Centre. The role-holder will provide vital clarity and consistency in the day-to-day running of this multifaceted space to ensure a smoothly functioning whole. This includes coordinating all aspects of the Research Centre operations, managing staff, ensuring compliance with regulations, and maintaining the Research Centre facilities and administration. They will also think creatively about the Centre’s different spaces and, alongside Gallery colleagues, will help produce exciting research programming.

An ideal candidate will have experience in a comparable multifaceted role, and will bring to the Gallery strong leadership, excellent communication, creative programming, innovative problem-solving, and strong organisational skills to manage both day-to-day operations and strategic planning for the Centre.

This is a full time, permanent position and requires on-site working 5 days per week.

Applications closing date is 2nd January at 23:30hrs.

The Senior Fundraising & Grants Manager will lead the development and delivery of Bite Back's fundraising strategy with a primary focus on trusts, foundations and institutional grants. You’ll oversee the organisation’s grants pipeline, coordinate funding applications and reports, and ensure excellent standards of funder stewardship and compliance. You’ll also play a role in developing early-stage public fundraising activities to diversify income and support the long-term sustainability of Bite Back’s youth-led mission.

RESPONSIBILITIES

The Senior Fundraising and Grants Manager is accountable for:

Fundraising Strategy & Planning

• Design, deliver and monitor a values-aligned fundraising strategy, with a primary focus on trusts and foundations.

• Set annual income targets, track progress against goals, and report performance to senior leadership and trustees.

• Identify new income opportunities to support Bite Back’s strategic growth and impact.

• Develop and maintain a 12–24 month grant pipeline to forecast income and manage funding cycles.

• Ensure all fundraising activity complies with the Code of Fundraising Practice, GDPR, and Bite Back’s ethical standards.

Grants from Trusts and Foundations

• Lead the processes for securing income from trusts, foundations and institutional funders, from prospect research through to submission, reporting and renewal.

• Research, identify and prioritise funding opportunities aligned with Bite Back’s youth-led mission and programmes. Collaborate with internal teams to conduct due diligence to ensure funding sources are aligned with our values.

• Prepare and submit high-quality, evidence-led, and compelling grant proposals in collaboration with the CEO, Director of Finance & Operations, Monitoring & Evaluation Manager, and programme leads.

• Coordinate grant management and tracking: maintain accurate records of deadlines, deliverables, and reporting requirements.

• Work with the finance team to develop accurate project budgets and ensure financial reporting meets funder expectations and our operational needs.

• Produce and submit clear, engaging progress reports to funders that highlight impact, learning, and youth voices.

• Monitor grant income and expenditure, ensuring compliance and timely claims against restricted funding.

• Work with the Operations and Contracts Manager and the Monitoring and Evaluation Manager to develop and improve systems for grant tracking and data integrity within the CRM (Salesforce).

Donor Stewardship and Relationship Management

• Work closely with the CEO to build and maintain strong relationships with existing and potential funders, ensuring high-quality engagement and stewardship.

• Coordinate communications, updates, and thank-you processes for donors to encourage repeat and multi-year funding.

• Lead workstreams, working closely with the Brand Manager and leadership team for support, in order to deliver meetings, presentations, and reports to funders.

• Represent Bite Back at relevant events, funder briefings, and networking opportunities.

• Promote a culture of fundraising awareness and collaboration across the organisation.

Fundraising Development

• Work with the Communications and Operations teams to explore and pilot small-scale public fundraising initiatives (e.g. individual giving, online campaigns, web donation tool).

• Work with the CEO and Communications team to develop a new strategy to build a strong and committed donor network of high net worth individuals aligned with Bite Back’s values

• Develop systems, messaging, and supporter journeys that reflect Bite Back’s youth-led identity.

• Explore opportunities for revenue from the public sector.

• Test new public fundraising channels and evaluate their return on investment to inform future strategy.

Other

• Champion Bite Back’s values - Fresh, Resilient, Respectful, Energetic, and Real - in all fundraising work.

• Collaborate with the youth activism, communications, and policy teams to translate programme outcomes into fundable opportunities and compelling narratives.

• Stay informed about trends in the fundraising and grant-making sectors and share learning across the team.

SKILLS AND EXPERIENCE 

We will be looking for applications that demonstrate experience in at least some of these, and evidence of capacity to build skills in other areas. Please don’t be put off applying for one of our jobs because you can’t demonstrate every skill. If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for!

The ideal candidate would have the following:

Essential

• Proven experience in securing income from trusts and foundations, ideally within the non-profit or campaigning sector.

• Track record of developing and managing a grant pipeline and meeting income targets.

• Excellent written communication skills with experience producing high-quality funding applications and impact reports.

• Strong organisational and project management skills with the ability to meet multiple deadlines.

• Understanding of budgeting and financial management for grant-funded projects.

• Strong relationship-building and stakeholder engagement skills.

• Experience using CRM systems for tracking income and reporting (ideally Salesforce).

• Knowledge of fundraising regulations, GDPR, and ethical standards.

• Commitment to Bite Back’s youth-led, systems-change mission.

Desirable

• Experience of developing public fundraising initiatives (individual giving, digital, community).

• Familiarity with youth-led or campaigning charities.

• Experience managing cross-team collaboration on proposals and reports.

• Understanding of impact measurement and evaluation in fundraising contexts.

• Confidence presenting to funders or representing the organisation externally.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

We’re seeking a creative and organised individual to lead on communications and learning for our volunteer network. You’ll be responsible for developing engaging content, coordinating volunteer newsletters, and supporting the delivery of training and learning resources across a wide range of roles. This role requires excellent written and verbal communication skills, a keen eye for detail, and a collaborative approach to ensure volunteers feel informed, supported, and connected. If you feel you have the attributes above, we would love to hear from you.

In return, we provide a great working culture and offer flexible working options, 26 days annual leave, the ability to buy or sell annual leave, supportive family policies, and a 6% pension contribution.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons.

This is a UK-wide role and can be home-based from anywhere in the UK. Some travel will be required, including occasional visits to our office in Andover, Hampshire. Office-based or hybrid working is also available for those living within commuting distance of Andover.

Job Role: Management Accountant
Salary: £37,000 per annum
Hours: 35 hours per week
Location: Hybrid: Working remotely/Brixton
Reports to: Head of Finance

We are seeking a high-calibre, values-driven Management Accountant to support our Head of Finance in delivering excellent financial stewardship across the church and our trading subsidiary.

Ruach City Church is going through a very exciting period of change and expansion. To be to be successful for this role you will need to be part qualified or fully qualified (or be qualified by experience) with knowledge and experience of both financial and management accounting, and good technical knowledge of financial systems.

If you are experienced in providing accounting services, have strong team leadership and management skills, and experienced in working proactively to make and implement effective organisational change, we’d love to hear from you!

Responsibilities - Key financial and management accounting functions including:

• Month-end and year-end close
• Budget preparation and reporting
• Financial controls, reconciliations and audit support
• Supervision of finance team workload
• Fixed assets, income and expenditure monitoring
• Production of accurate and timely management accounts

About You

• A recognised accounting qualification (or current study toward one)
• Knowledge of both financial and management accounting, and good technical knowledge of financial process management including Sage
• Proven experience of providing accounting services in an accounting department.
• Experience producing clear financial reports and reconciliations
• Excellent attention to detail, integrity and organisational skills
• The ability to build relationships and support both finance colleagues and stakeholders
• Has experience in charity finance or fund accounting (desirable, not essential)
• Thrives in a mission-focused environment
• Is ready to lead with excellence, integrity and service
• You will be committed to Ruach City Church values and be customer focused.

What we do

Ruach City Church is one of the largest and fastest growing non-denominational Pentecostal Christian churches in Europe.

The church is known for hosting interdenominational events which have had an overwhelming success in promoting greater unity within the wider Christian church. It is an exciting time to be working for Ruach as we look to expand with new dynamic projects.

What we offer

Ruach City Church offer 28 days holiday per annum (pro rata for part time) plus public holidays. A pension contribution scheme, health care including opticians, dentist cover and other associated benefits. Interest free season ticket loan after successful probationary period and birthday leave (following 2 years of service).

Applications will be reviewed on a rolling basis, and the advert will be closed early if an appointment is made prior to the closing date so please do not delay in applying.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role may require interaction with children and vulnerable adults as well as maintaining confidential and sensitive information about them. The successful candidate may be required to apply via Ruach for a criminal record check through an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA. 

This feasibility RCT is a complex, multi-partner programme involving: 

• An active funding partner 
• An independent evaluation team 
• 5 participating local authorities (to be confirmed) 
• Internal delivery teams and cross organisational services 
• Kinship carers and lived experience subject experts

This role leads and supports the staff team delivering one-to-one navigator-style support to kinship carers as part of the Kinship Connected feasibility randomised controlled trial. You will ensure the team provides consistent, high quality, relational support that reflects Kinship’s values and trauma-informed practice. 

You will work closely with the Mobilisation and Delivery Project Manager and will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners. 

The Programmes Manager leads practice quality, staff development, safeguarding and relational delivery. The Mobilisation and Delivery Project Manager leads operational quality, systems, processes, data and compliance. Together you make sure the trial is delivered ethically, consistently and to a very high standard.

Key responsibilities include:

• Lead the day-to-day practice and relational delivery of the Kinship Connected (Navigator) support model.

• Support Kinship Family Workers to deliver high quality, trauma-informed and strengths-based support to kinship carers.

• Ensure clear case management, boundaries, risk management and reflective practice.

• Embed the delivery approach set out in the Intervention Protocol and Kinship Navigator Service Manual.

• Ensure equity, accessibility and inclusion in all aspects of delivery, with particular focus on minoritised ethnic kinship families. 

• Maintain delivery tracking and operational dashboards.

• Provide high quality line management, reflective supervision and pastoral support to Kinship Family Workers

Essential knowledge and experience includes:

• Strong experience leading frontline delivery teams providing emotional, relational or social care support.

• Proven track record ensuring high quality casework, assessments, boundaries and risk management.

• Experience delivering strengths-based, trauma-informed and evidence-informed approaches.

• Substantial experience in line managing practitioners, delivering reflective supervision and supporting wellbeing.

• Experience leading high performing dispersed teams with confidence, consistency and compassion.

• Experience managing change and supporting staff through shifting delivery requirements.

• Strong background in safeguarding decision making, case discussions and organisational safeguarding culture. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.

Key dates:

Application deadline:  11.59pm, Sunday 4 January 2026

First interview: Friday 9 January 2026 (online)

Second interview:Wednesday 14 January 2026 (in-person, London)

How to apply

Respond on CharityJobs to these 5 questions, along with your CV:

1. What is it about Kinship’s mission and values that motivates you to lead the delivery of relational support for kinship carers, and how would these values shape your approach as a Programmes Manager?

2. Describe a time you led or supported a team delivering emotional or relational support. How did you ensure consistent, high-quality practice?

3. Give an example of how you have developed or supported practitioners through reflective supervision, coaching or managing difficult practice situations. What approach did you take and why?

4. Describe a situation where you had to make or support a safeguarding decision. How did you balance risk, judgement and support for staff?

5. Tell us about a time you worked with a local authority, commissioner or another external partner to resolve a challenge or improve delivery. What did you do?

We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early! 

East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Group Financial Accountant.

East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.

They are now seeking a highly skilled Group Financial Accountant to take full responsibility for delivering accurate financial reporting, supporting compliance, and providing key insights to the organisation. This pivotal role will ensure robust financial controls, effective statutory and management reporting, and continuous process improvement across the finance function.

Key responsibilities include:

• Preparing and delivering accurate group financial statements in accordance with statutory and accounting standards.
• Supporting the production of management accounts, with detailed analysis to support decision-making.
• Ensuring compliance with all financial regulations, including VAT, tax, and other statutory requirements.
• Assisting with year-end processes, audits, and liaising with external auditors.
• Maintaining and improving financial systems, processes, and controls to enhance efficiency and accuracy.
• Supporting the finance team with technical accounting queries and process improvements.
• Contributing to the organisation’s financial planning and forecasting processes as required.

The Ideal Candidate Will Demonstrate:

• Proven experience in financial accounting, ideally within the social housing or a similar sector.
•  Strong technical accounting knowledge, including IFRS and UK GAAP.
• Experience preparing statutory financial statements and managing audit
• Ability to work accurately under pressure and meet tight deadlines.
• Excellent communication skills, capable of liaising with external auditors and internal stakeholders.
• Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
• A proactive, detail-oriented approach with a commitment to continuous improvement.
• Experience in leading or supporting on the implementation, enhancement, or integration of finance systems to improve reporting, automation, and data quality.

The role offers a generous 33 days on annual leave, highly competitive pension, and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.

The closing date for applications is 7th December, but applications will be reviewed on a rolling basis—early submission is highly recommended.

Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.

We're looking for a organised, proactive and resilient Referral and Operational Development Manager to join our Complex Specialist Services.

£44,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Referral and Operational Development Manager will play a pivotal role in supporting the Managing Director with new business development, coordinating and managing referrals, assessments, tenancies and transitions for our customers with learning disabilities and autism.

The working pattern for this role is:Monday - Friday 9am-5pm

What you'll do:
Referral & Assessment Coordination
* Monitor and respond to referrals from external sources and direct contacts.
* Maintain a current tracking system for referral clarity and produce regular reports.
* Analyse referral data to identify local commissioning needs and growth opportunities.
* Work with managers on person-centered assessments covering care needs, environmental suitability, risk management, and transition planning.
* Complete and submit needs assessments with costings and support package requirements.
* Coordinate the assessment process and internal referral meetings.
* Develop a responsive referral and assessment pathway aligned with best practice.
* Act as the first point of contact for stakeholders ensuring timely and responsive communication.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
* Strong understanding of the learning disability and autism sector, including CQC regulations.
* Proven ability to build professional relationships with stakeholders.
* Strong understanding of sector
* Ability to manage staff effectively

What you'll bring:
Essential:
* Experience in assessments, referrals, and placement coordination within supported living or health and social care settings.
* Knowledge of brokerage, purchasing systems, and commissioning portals.
* Ability to write reports for the senior management team
* Understanding of residential and supported living service models.
* Familiarity with funding processes and financial negotiations.
* Experience of working with costing models for placement pricing
* Experience of managing staff and services in social care or health

Desirable:
* Knowledge of how local authorities, councils and ICBs commission and agree services.
* Experience with Positive Behaviour Support (PBS) and trauma-informed practice.
* Understanding of complex needs, forensic histories, and dual diagnoses.

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description