Customer service jobs in Waltham abbey, essex

The Difference is seeking a Head of the Inclusive Leadership Course to lead our year-long programme for senior school leaders, training 200+ headteachers, deputies and assistant heads annually to reduce lost learning and transform inclusion practice across England's schools.

This is a senior leadership role with responsibility for designing and delivering a sector-leading professional development programme, building strong relationships with school leaders and strategic partners, and capturing evidence of impact. The role will lead facilitation of regional cohorts, oversee quality assurance across all programme delivery, and work closely with MAT and LA leaders to scale understanding and reach.

The role requires regular national travel for programme delivery, regular office attendance and representing The Difference at conferences and sector events. You will work directly with the Deputy CEO to develop course content, identify opportunities for programme expansion, and ensure the course remains at the forefront of inclusion leadership practice.

We are looking for a confident leader with a strong track record in senior school leadership, programme design and delivery, and stakeholder management, alongside the ability to translate inclusion strategy into measurable outcomes for young people.

About The Difference

Every day, the equivalent of 5,500 children are suspended from England's schools, doubling their likelihood of being NEET by 24. The Difference is a young education charity founded to change this story through whole school inclusion. Since 2019, over 1,000 school leaders have completed the Inclusive Leadership Course. 94% report shifted knowledge of inclusion, and 64% of schools subsequently saw suspensions data buck national trends. The course has been the test bed for our Whole-School Approach to Inclusion, with principles now evident in the Schools White Paper.

Key Responsibilities

• Lead design of the Inclusive Leadership Course to ensure full engagement across the year and measurable improvement in Whole School Inclusion practice
• Lead facilitation on regional cohorts, building cohort buy-in and belonging while maintaining high engagement and satisfaction
• Design and execute evidence capture to provide timely, valuable data for The Difference Impact Strategy
• Stay informed of promising practice to ensure the course remains sector-leading, piloting new content before wider roll-out
• Represent The Difference through speaking engagements and writing

About You

Essential:

• Senior leadership experience in schools with a track record of leading inclusive work that gives credibility to stakeholder relationships
• Experience designing and delivering professional development that has led to improved student outcomes
• Proven ability to build teams with strong identities to deliver against ambitious targets
• Experience quality assuring autonomous staff in ways that empower while delivering consistent outcomes
• Strategic ability to juggle competing priorities, spot and mitigate risks, and identify opportunities
• Credibility to hold significant relationships with MAT CEOs, Directors of Children's Services and DfE
• Commitment to personal growth, including diagnosing your own development areas and using others' expertise
• Shared values with The Difference and personal commitment to improving life outcomes for young people

Desired:

• Insight through life or work into school experiences of over-excluded young people
• Product design experience building business cases for new services in the school sector
• Early-stage social enterprise or charity experience

Please see the attached Job Description for full role details and person specification.

We are committed to building a diverse team and strongly encourage applications from under-represented groups in the charity sector. As part of our commitment to fairer recruitment, all applications will be assessed with names and protected characteristics redacted where possible.

About Chapter One 

Chapter One's mission is to ensure that every child has 1:1 reading support at the time they need it most. We want a world in which all children have the literacy skills they need to thrive.

Our unique Online Reading Volunteer programme currently supports about 3,500 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 180 local and national businesses. The volunteer task is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.

We have set ourselves ambitious targets and want to support 3,900 children by 2026/27, so this role, with responsibility managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve this target. 2026 has been designated by the Government as the National Year of Reading, so we have a great opportunity to capitalise on this and secure business commitment for our work!

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Officer to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner experience. 

Reporting to our Corporate Partnerships Manager, but also working closely with our Business Development Manager, you’ll support them both to deliver our annual volunteer targets and maintain our strong partner retention rate (currently 84%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners.

This role represents a great opportunity for an early career professional to learn about charity-business partnerships in a dynamic, small charity which is flexible and agile.

Key Responsibilities 

Partner Stewardship

• As determined by the Corporate Partnerships Manager, lead the account management of a selected portfolio of corporate partners, achieving annual retention and growth targets for these partnerships.

• Focus, in all corporate partnership discussions, on maximising income and identifying opportunities to grow a partner’s support.

• Plan and conduct a regular cycle of partnership meetings, including mid and end of year reviews, proactively seeking out new opportunities that will maximise income and retain and grow partner support. 

• Support the Corporate Partnerships Manager to produce high quality written communications, reports and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and other teams as needed.

• Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings.

• Ensure, in conjunction with the HR and Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner. 

Partner/Volunteer Onboarding and Experience

• Work closely with the Corporate Partnerships Manager, Head of Corporate Partnerships and Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth and positive experience. 

• Lead volunteer recruitment meetings as requested by partners, including presenting the programme to prospective volunteers and creating excitement and interest. 

• Alongside the Corporate Partnerships Manager, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met.

• Build proactive, supportive relationships with Volunteer Coordinators across partner organisations, providing timely, high-quality data and insights, and delivering an excellent partner experience to foster long lasting relationships.

• Work with Programme Manager team, Volunteer Support Team and IT team, to troubleshoot any issues that arise. 

• Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets.

• Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.

Marketing and Communications

• Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials.

• Contribute content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles.

• Encourage corporate partners and volunteers to promote Chapter One through their own social media and channels.

• Support the organisation of online and in person partner and volunteer recognition events.

General

• Oversee and maintain specific Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal spreadsheets and platform databases.

• Regularly use Microsoft Excel / Google Sheets to analyse data and support decision-making.

• Conduct administrative duties as required to support the Head of Corporate Partnerships and Corporate Partnerships Manager.

• Attend conferences and events to represent Chapter One and talk about its work to existing and potential new partners.

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 

• .A commitment to Chapter One’s mission and values. 

• Experience of account management of Corporate Partnerships or equivalent relationship-based roles in a fundraising, events, sales or marketing environment

• An ability to create compelling written pitches, ensuring messaging and brand are consistent 

• Outstanding presentation skills, with the ability to excite and inspire an audience 

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels 

• Excellent organisational skills and attention to detail 

• An understanding of CSR/social value and employee engagement 

• An understanding of social media platforms, particularly LinkedIn. 

• Able to take personal accountability for own workload and for delivery of targets 

• A ‘can do’ and flexible approach with an ability adapt to changing priorities 

• Awareness of the importance of data security best practice and GDPR regulations when processing a range of stakeholder data 

• Highly computer literate, particularly in Excel, with hands-on experience of using Google suite and platforms and tools such as Salesforce CRM, PowerPoint and more. 

You’ll be more successful in the role if you have: 

• Experience of using digital marketing platforms 

• Experience of working in the charity/non-profit sector 

How to Apply 

Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should: 

1) Detail your relevant experience, including clear examples.

2) Tell us about a partnership that you have initiated or been involved with and what you did to make it succeed. 

3) Tell us about how our organisational mission is in line with your values. 

Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

This role is a key part of the team at Peer Power Youth. Responsible for leading, co-ordinating and delivering and evaluating young people’s involvement in our creative ‘voice and influence’ projects, you will co-create and work alongside young people in secure settings and in the community. You will also be able to lead on a specialist area of work within the team. 

A crucial part of our model is to develop strong, trusted and caring relationships with the team, with funders and commissioners, and with a cohort of young people. You will ensure that young people are recruited, engaged and supported to attend, and that activities are co-created, creative, safe and inclusive, developing the skills and expertise of the young people involved. Much of the role is outreach, from our Victoria head office, to going to where young people are for engagement, delivering sessions with young people in community or secure settings, or for recruitment of new young people, with one day a fortnight work from home. 

Projects span youth voice and influence work across:

• Secure Children’s Homes
• Young Offenders Institutes
• Liaison and Diversion Schemes
• Violence Reduction Partnerships
• Youth Justice Services
• Pupil Referral Units 
• Child and Adolescent Mental Health Services (CAMHS)
• Child and Youth Social Care Services
• Youth Charities
• Training and Delivery of our Empathy Led Model

As a Lead co-ordination role, we’re looking for someone who can develop high quality relationships and liaise with funders and commissioners and has a qualification in youth work or significant relevant experience. Experience with youth justice and/or secure settings is desirable, but not essential.

An average week might look like: 

• Co-ordinating and delivering youth voice or wellbeing sessions, liaising with commissioners, funders, and young people
• Delivery and co-ordination of accredited skills development sessions for young people 
• Providing one‑to‑one relational support to young people
• Preparing young people for meetings/events with partners
• Working alongside contractors to ensure consistent delivery quality
• Completing safeguarding, risk assessments and session planning
• Recording outcomes and monitoring impact using CRM systems
• Supporting young people’s involvement in decision making internally
• Supporting young people’s involvement in training and coaching

Policy Officer

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Sumnmary for Policy Officer 

We are looking for a Policy Officer to join our Policy and Influencing team. You will build on your policy experience, responding to and shaping policy to ensure it drives real change for people affected by bowel cancer. You will turn complex issues into clear, actionable insight for colleagues, partners, and decision-makers, and contribute to evidence-informed positions that support the charity in influencing health policy. You will also lead on your own policy areas and work closely with our bowel cancer community to ensure their experiences inform and shape our work.

Person Specification

Qualifications and Experience

• We welcome applicants from a broad range of experience and background, specifically spanning policy, science or health
• Some direct experience of working on policy issues in health, or a relevant sector, and a willingness to develop these skills further, alongside an interest in those issues affecting bowel cancer patients.

Knowledge, skills and abilities

• Good verbal, written communications and presentation skills with the ability to communicate effectively and adapt style to different audiences. Including the ability to explain information clearly and encourage colleagues to understand different points of view
• Proven ability of strong analytical and research skills to identify and solve a range of problems
• Good interpersonal, influencing and negotiating skills
• Understanding of the health policy and political environment
• Excellent organisational, time and project management skills with the ability to prioritise work, handle conflicting demands and meet tight deadlines on defined work areas
• Proven ability to support the day-to-day management of specified projects, proving some technical input in the project planning stage.
• Knowledge of the health service and health service policy issues. Awareness of cancer issues and bowel cancer in particular is desirable

Please refer to the Job Description for further details. 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Health Professional Education and Engagement Manager

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary

A key focus of our strategy is to reach and engage with as many people as possible, affected by and at risk of bowel cancer, by embedding our information and support services within NHS diagnostic, treatment and care pathways. As Health Professional Education and Engagement Manager you will play a central role in helping us achieve this. With a focus on developing networks in primary care and developing existing relationships with CNS’s and secondary care health professionals, you will work across the UK to understand the needs of these stakeholders and identify ways in which we can support them. You will lead the development of our health professional education programme, combining live education events with online learning modules.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Director of Charitable Impact

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Sumnmary for Director of Charitable Impact

As the Executive Director of Charitable Impact at Bowel Cancer UK, you will play a pivotal role in driving forward our mission: ensuring that everyone with bowel cancer is diagnosed at the earliest stages, receives the best possible care and that more people survive the disease and thrive beyond their diagnosis.

You will lead the charity’s research programmes, policy and influencing, patient services, healthcare professional education, and health information functions. You will ensure these programmes deliver measurable impact on early diagnosis, equity of access, and better outcomes for people with bowel cancer, particularly focusing on reducing health inequalities and addressing the growing incidence of bowel cancer in people under 50.

Working closely with the Strategy & Insight unit, you will embed robust evaluation and evidence into all our work and lead the development of new patient-facing services and digital innovations – including the use of AI – to expand our reach and improve outcomes.

You will bring strategic vision, sector expertise, and an inclusive, collaborative leadership style, guiding a team of around 40 passionate professionals to maximise Bowel Cancer UK’s charitable impact across the UK.

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk. 

There is currently a vacancy within our Project Support Team for someone with strong communication and IT skills, with a creative streak, who enjoys a challenge. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

The successful candidate will have:

• good interpersonal skills working as part of the administrative team 
• high attention to detail and a high standard of literacy
• excellent organizational skills working in a timely manner
• be confident and flexible, acting as the public voice of Barnet Mencap

To apply, please send your CV alongside a covering letter explaining how you meet the criteria on the person specification. 

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997. 

Closing Date:Thursday 16th April 2026

Interview Date: Thursday 23rd April 2026

Senior Research Officer

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
 

Job Summary - Senior Research Officer

We are seeking a confident and organised Senior Research Officer to join our small but ambitious Research Team. This is a hands-on role with real scope to contribute to how we fund and manage research, and to make a genuine difference to a programme that's helping to save lives.
 

The Senior Research Officer will lead the delivery of our grant funding processes from end to end - managing application rounds, overseeing the active portfolio, coordinating our scientific committees, supporting our research events and leading our approach to patient and public involvement in research. Working in a small, specialist team means you'll also have real scope to contribute ideas, help improve how we do things, and play a meaningful part in the development of the research programme beyond the day-to-day.

Interviews will be held on Thursday 16 April.

If you have a track record in grants administration, bring experience, confidence and good judgement, and are genuinely committed to making research funding work well, we want to hear from you.

 

Safeguarding

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.

The Sutton Trust is the UK’s leading social mobility charity. We believe every young person should have a fair chance in life, regardless of their family’s income, the school they go to or where they grow up. But today in Britain, the opportunity to succeed is heavily shaped by socio-economic background. Our mission is to change this. Our programmes empower young people to access life-changing opportunities, and our research influences national change to deliver a fairer future.

Each year, together with our university and employer partners, we support over 14,000 young people to reach their potential through our university, apprenticeship, and career access programmes. And our support does not stop there. We engage our thriving alumni community to help them to succeed in their professions and to act as advocates for social mobility.

Our rigorous and extensive research shines a light on barriers to opportunity from the early years to the workplace, and we strive to influence national policy change with evidence-based solutions to tackle educational and workplace inequality. Using insights from our programmes and research, we also test and scale new ideas in education and employment practice.

As an independent charity, our work is entirely reliant on the generous support of our community of donors. The need to support our work to tackle Britain’s low social mobility has never been greater.

Fundraising at the Sutton Trust

We are seeking a dynamic and driven fundraiser to be our Trusts and Foundations Manager. The Sutton Trust is at an exciting point in our organisational journey, with a new Chairperson and ambitions to significantly grow our impact and fundraising as part of our 2030 strategy.

Over the past five years the impact of the Sutton Trust has increased, especially in our programme numbers, securing a relatively stable income of c.£6m over a number of years. In recent years this has grown to c.£7m, and our organisational strategy to 2030 will continue this fundraising trajectory to increase income to £12m. Trusts and foundations income currently accounts for c.37% of our fundraising, and we know there is considerable enthusiasm and opportunity in the grant-making world for building strategic partnerships with us.

Our fundraising approach will continue to focus on driving towards major gifts and strategic multi-year partnerships, leveraging a range of drivers to secure Trust, Foundation and Statutory support.

The Role and Team

As Trusts and Foundations Manager (maternity cover), you will be an experienced, proactive relationship manager and fundraiser. You will be confident in delivering high quality reporting and stewardship to a wide variety of Trusts, Foundations, Statutory and organisational donors, as well as proactively approaching funding prospects and preparing applications to secure funds.

We have strong relationships with a range of trusts and foundations, and over the fixed term contract period we are looking for a confident fundraiser to manage and support a portfolio of funders as cover for a maternity leave within the Development team.

The role will contribute to growing the portfolio of Trusts, Foundations, and organisational donors (predominantly at the five-figure level), while also providing strategic support on grant management of our major six-and-seven-figure Trust and Foundation partners. This will include compiling key reports and supporting the gathering and analysing programmatic data. You will work closely with colleagues across both the Development Department, including the Development Director, and the wider organisation.

Main duties

New Business

• Undertake prospect research into trusts and foundations, statutory opportunities (contracts or grants), and organisational funders in collaboration with Trusts and Foundations colleagues, and other senior staff and senior volunteers. This includes identification, due diligence, qualification, and creating briefings and outreach plans.

• Work with Trusts and Foundations colleagues to cultivate a prospect pool of potential donors, looking at lapsed supporters, the prospect pipeline, stakeholder network mapping through the Board and Trustees, as well as funders with an active interest in education / social mobility.

• Submit compelling funding proposals and reports to mid-level trusts, foundations, statutory and organisational donors to secure income (predominately at the five-figure level) for the Trust. Work alongside other Development team and wider organisation members to ensure high-quality submissions.

• Alongside team members, manage the shared Development inbox to ensure all enquiries are dealt with in a prompt, consistent, and friendly manner.

• Follow all relevant policies and processes to ensure due diligence is completed for prospective donors and that income projections and plans for the portfolio are kept up to date.

Account Management and Development

• Manage and grow a small portfolio of trusts, foundations, statutory supporters, and organisational donors, delivering impactful stewardship (e.g. impact reporting) while meeting all donor reporting requirements to maximise financial income and partnership longevity.

• Support senior team members on strategic management of our major trust and foundation partners, including leading on compiling key impact reports, coordinating meetings, attending programme visits, event invites, writing targeted donor communications and reporting.

• Work with the Head of Fundraising Operations to compile and analyse key programmatic data for use by the Development team in their grant reporting.

• Be accountable for achieving agreed trusts and foundations income targets, looking for opportunities to grow funding and diversify income for this stream.

• Ensure all record keeping and administration relating to trusts and foundations income is maintained, up-to-date, and processed in accordance with GDPR and Sutton Trust policies and procedures.

Fundraising Finance and Reporting

• Act as an ambassador for the Trust with external audiences, delivering presentations and providing expertise as required.

• Work with colleagues to deliver impactful events to cultivate prospects and steward partners, with a focus on experience for trust and foundation supporters and prospects.

• Work with colleagues across Development and Finance to ensure accurate forecasting, income tracking and reporting for trusts and foundations income, through the Trust’s CRM (Salesforce), account management plans, and all relevant income pipeline documents.

• Ensure you appropriately follow policies and procedures on due diligence, Salesforce and data management, account management, stewardship, and reporting.

• Stay up to date with grant fundraising best practice, learning from senior members of the team, and keep abreast of developments and opportunities within the wider fundraising space.

• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have:

• Experience in successfully securing, managing, and developing Trust, Foundation, Statutory or organisational donor partnerships at four and five figure-level, from initial prospect research to securing income and ongoing grant management.

• Experience building and managing relationships, particularly in the philanthropic sector with organisational donors.

• Strong presentation skills and the ability to write compelling proposals and impact reports, or pitch to audiences with the intent of persuading them to your point of view or secure a specific outcome.

• Excellent verbal and written communication skills and the ability to summarise information from readily available sources clearly and concisely.

• Experience managing multiple priorities and tasks to successfully achieve project or other goals.

• Excellent prospect research skills and strong analytical skills.

• First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust with confidence in a range of settings.

• Knowledge of fundraising in the education and/or not-for-profit sector.

• Experience using CRM software (ideally Salesforce) to accurately record funding relationships (desirable).

We are also looking for an individual who:

• Sympathetic to the aims of the Trust and its mission to address educational disadvantage and increase social mobility.

• Able to take the initiative and take responsibility for a wide variety of tasks and projects.

• Strong communicator, skilled at persuading others through writing and conversation.

• Enjoy working with impact and outcomes data to create compelling narratives for reporting purposes (desirable).

• Excellent attention to detail.

• Able to multi-task and prioritise multiple funder relationships.

• Able to work independently and as part of a team.

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Fixed term contract until 31 August 2027

• Salary: £42,000-£47,000

• Working location: Minimum of two office days per week. Our home working policy gives staff the option to - work from home for up to 60% of the time, with approval from their line manager.

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.

• Safeguarding: DBS check may be required.

Interviews

Applications should reach us by 10am, Monday 13th April , with first round interviews held with first round interviews held on Tuesday, 21st April, and second round interviews held on Tuesday, 28th April. Both rounds will be held in our London office.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

An established national charity is seeking a Senior Account Executive to support the delivery and growth of an innovative digital service that helps individuals access vital support and resources.

Location: London (hybrid – minimum 1 day in office)
Salary: £37,211
Contract: 12 months | Hours: Full-time (35 hours)

This is a varied and engaging role combining account management, client relationships, business development, and content coordination. You’ll act as the main point of contact for partner organisations, ensuring excellent service delivery while identifying opportunities to expand and improve the offer.

Key responsibilities:

• Manage and develop relationships with partner organisations
• Act as the main contact for client queries and ensure high satisfaction
• Support onboarding, renewals, and day-to-day account activity
• Monitor performance and deliver reports and review meetings
• Identify and pursue new business opportunities
• Contribute to content management for a digital platform
• Work collaboratively with internal and external stakeholders

About you:

• Experience in account management, client relationships, or similar
• Strong communication and organisational skills
• Proactive, detail-oriented, and able to manage multiple priorities
• Confident using Microsoft Office and database/CRM systems
• A collaborative approach and commitment to inclusive values

This is a great opportunity to join a supportive, flexible organisation with a strong focus on wellbeing and impact, at an exciting time of growth.

If this sounds like you and you’re keen to hear more, please send your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

About Spear

We launched the award-winning Spear Programme over 20 years ago, and there are now 18 Spear Centres across the country, equipping unemployed 16–24-year-olds facing barriers to employment with the skills and mindset they need to secure work and thrive in the workplace.

Spear operates a joint venture model with churches across the UK to run our Spear Centres. Some Centres operate in collaboration with independent charitable trusts, while others are run directly with the local church (both referred to below as ‘Spear Church Partners’ or ‘Church Partners’).

About the role

We’re looking for a new Church Partnerships Manager to join us for this northern based role, with travel across the region.

This is an exciting opportunity to play a key role in driving national growth by developing and nurturing partnerships with churches across the North of England. You will be at the forefront of developing new relationships with potential early-stage partners, inspiring churches to engage with our mission, and supporting them through the pipeline, and helping to establish a diverse and thriving network of church partnerships.

We are looking for a confident relationship-builder who can engage and influence a wide range of stakeholders, particularly church leaders, and who is comfortable working in a dynamic and evolving environment.

Key information:

• Salary: £37,000
• Location: Remote with once a month travel to London for team meetings and regular travel in the North of England
• Full-time, 12-14month Fixed Term Contract, with the possibility of extension
• Closing date: Friday 10th April, 09.00am (we interview on a rolling basis and will close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with Us Pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• A practising Christian, passionate about personally representing the values and beliefs of Spear, and our mission to equip and support young people facing barriers to employment
• Strong leadership ability with the confidence to make effective decisions
• Outstanding people skills and emotional intelligence, capable of quickly winning trust and confidence, as well as network, influence and negotiate with church leaders and a range of audiences, internally and externally
• An understanding of the needs and workings of churches and their leaders, and the ability to innovate, build our growth strategy and generate new partnerships
• An excellent communicator (both written and verbal)
• Excellent initiative and a self-starter, with the ability to operate flexibly in a changing and dynamic environment and in response to the support needs of each partner
• Strong organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information
• Microsoft Word, Outlook, Excel and PowerPoint competent and experience of/ability to use databases

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We’re looking for a motivated and creative Senior Marketing Officer to join Kinship’s Marketing Team to help us reach more kinship carers with our support offer. You’ll bring strong experience in delivering effective, insight-driven digital marketing campaigns across channels, including social media, email, web, paid advertising and content marketing.   

You’ll play a key role in delivering integrated marketing campaigns and promoting our services and programmes – including Department for Education-funded training – to kinship carers, referral partners, and professionals across England and Wales.   

Working closely with the Head of Marketing, you’ll plan and deliver impactful marketing activity, create engaging content, and use data and analytics to optimise performance. You’ll also contribute to shaping our marketing strategy by bringing evidence, creativity and best practice from across the digital landscape. This hands-on role offers the opportunity to maximise reach and impact and raise the profile of kinship care while supporting families.   

Key responsibilities   

• Work with the Head of Marketing to develop marketing plans, and have day-to-day oversight of the delivery of these to promote the DfE-funded training and support service to kinship carers, to ensure good take-up of all training events by a diverse range of kinship carers, in line with the programme goals.

• Plan and deliver multi-channel marketing campaigns (digital, print, social media - paid and organic, email, SMS, etc.), monitoring and optimising campaigns for greatest impact and testing new approaches.

• Produce and oversee content creation for marketing plans and campaigns, delivering high-quality, insight-led and engaging marketing content for different audiences and/or channels, including case studies, blog posts, leaflets, videos, and social media assets.

• Plan and deliver creative and innovative paid ads campaigns across Meta, reviewing and optimising throughout, ensuring robust reporting is in place and using analytics and insights to inform future campaigns.

• Help embed a new email marketing platform to support the delivery of our email marketing strategy, including segmentation, automated journeys testing and reporting.

• Support the delivery of marketing strategies and activities to grow brand awareness and increase engagement with kinship carers and other key audiences.

• With the Head of Marketing, work with services teams to understand our target audience, and identify opportunities to integrate Kinship’s holistic support offer - including our peer support service and website advice content/ Kinship Compass - into training marketing activity where appropriate.

• Track KPIs and produce regular monitoring reports on marketing performance across channels and, with support from the Head of Marketing, adjust campaigns and plans to optimise impact and make recommendations for future testing.

• Manage and prioritise incoming requests from the organisational briefing process for services marketing support, including producing collateral templates in line with brand guidelines, working closely and collaboratively with comms and digital teams.

• Work in collaboration and co-production with kinship carers to ensure meaningful input and representation in the development of relevant plans and activities.

​Knowledge, abilities, skills and experience: 

Experience    

• Demonstrable marketing experience in an in-house or agency role (minimum 4 years experience).   

• Experience of developing and delivering marketing campaigns and activity to meet specific objectives, including engagement and acquisition of target audiences.   

• Experience of supporting numerous marketing campaigns or activities at the same time.   

• Strong digital marketing experience, including use of email marketing systems; design software including Canva; social media platforms and photo and video editing software.   

• Experience of planning, delivering and optimising email marketing campaigns to drive supporter engagement, using segmentation, automation and performance analysis. 

• Experience using a Contact Management System, such as Salesforce.   

• Passion for and experience of developing a range of content for different audiences and channels (such as videos, infographics, blogs and social media posts).   

• Experience of using communications planning tools or systems (e.g. planning grids, Asana, Hootsuite, Loomly).   

• Experience of tracking and reporting on social media and other digital marketing analytics and using insights and data to inform optimisation and planning of new activity.   

• Experience of delivering marketing campaigns across organic and paid social, particularly Meta paid advertising.    

• Experience working with brand guidelines and applying brand principles to create impactful marketing. 

Knowledge and skills   

• Exceptional written and spoken communications skills, with the ability to develop impactful narratives tailored to different audiences and channels.   

• Excellent attention to detail.   

• Excellent organisation skills and the ability to work happily in a fast-paced environment, keeping multiple projects and objectives on track, often to tight deadlines.   

• Ability to work both independently and collaboratively.   

• Excellent copywriting skills and experience of writing marketing copy for a range of audiences and channels, communicating clearly, concisely and with an organisation’s tone of voice.   

• Understanding of how to deliver integrated online and offline marketing campaigns and materials to deliver objectives.    

• Ability to work in a small in-house team, developing marketing materials and campaigns with limited resource demanding creativity and excellent project management skills.   

• Confident using Microsoft 365 including Word, Excel, PowerPoint and online design programmes such as Canva.     

• Understanding of how Meta paid social and paid search complement each other across the user journey  

Attributes   

• Confident building trusted relationships with internal and external stakeholders.   

• Excellent interpersonal skills and able to develop good relationships and ways of working with colleagues at all levels.    

• Organised and has good attention to detail.    

• Collaborative and enjoys working across a number of teams.   

• A creative and solutions-focused person, able to use own initiative and make suggestions.   

• Empathy, sensitivity, and understanding of the needs of families facing challenges.  

• Commitment to the values, aims and objectives of Kinship.    

• Commitment to equal opportunities and diversity and a respectful approach to working with people from a range of backgrounds.    

• Right to work in the UK.   

Desirable: 

• Experience of kinship care . 

• Knowledge of children’s social care system and/or experience of work with kinship carers.   

• Understanding of working in the charity sector.  

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

Please apply for the role of Senior Marketing Officer by sending a CV and cover letter (no more than 2 pages) detailing how you match the requirements for the role. Please use examples to demonstrate your experience. 

Are you a fundraising expert intrigued by the idea of transforming healthcare through the power of volunteering? If so, we have an incredible opportunity for you! 

Helpforce is on a mission to revolutionise health volunteering, and we’re looking for a dynamic, strategic, and results-driven Head of Business Development & Fundraising to lead this work. This is your chance to shape the future of a award-winning national charity at the intersection of innovation, impact, and social good. 

You will develop and deliver an integrated strategy across philanthropic fundraising (grants, trusts, high-net-worth donors) and revenue-generating business development. Reporting to the CEO/SMT and working closely with Communications, Finance, and Programme teams, you’ll ensure strong prioritisation, clear pipeline management, and robust forecasting to support decision-making. 

You’ll also play a visible external role, representing Helpforce at events, building strategic relationships, and identifying new opportunities through proactive networking. 

Since our launch in 2017, we’ve championed a vision where volunteering is integral to healthcare at its best. We work with NHS Trusts and healthcare organisations to co-create volunteering models that address key challenges, while building evidence of their impact. Our insights help health leaders invest in solutions that improve patient experience, ease pressure on staff, and deliver meaningful benefits for the volunteers who give their time and talents. 

This is not just any job, this is a chance to make a tangible difference to the lives of millions who receive and deliver healthcare. 

Key Responsibilities 

Strategy & Leadership  

• Lead the development and delivery of an integrated income-generation strategy. 
• Identify and assess new fundraising and business development opportunities. 
• Work with the CEO and SMT to set annual revenue targets, KPIs and income projections, ensuring accurate and timely forecasting. 
• Utilise your senior level networks to identify new areas Helpforce can operate in. 
• Ensure all income-generating activities align with Helpforce’s financial strategy and comply with internal governance and approval processes.

Fundraising  

• Develop and manage a healthy pipeline of funding prospects including trusts, foundations, institutional funders, and HNWIs. 
• Shape and oversee compelling value propositions, funding proposals, donor reports, and stewardship plans – incorporating storytelling into high-calibre content. 
• Manage relationships with existing funders, ensuring high-quality communication and reporting. 
• Ensure full compliance with restricted fund terms and grant agreements, working with Finance to monitor allocation and utilisation of funding. 
• Uphold ethical fundraising standards and ensure alignment with the Fundraising Regulator Code of Practice. 
• Deliver year on year growth in fundraising income against agreed targets.

Business Development  

• Identify and develop new markets, partnership models and products offerings. 
• Leverage the excellent track record and reputation of Helpforce, using our sector-leading evidence of impact to generate new opportunities. 
• Lead the preparation of bids, tenders, proposals, and commercial negotiations, ensuring all opportunities are assessed for fit, feasibility, pricing, and margin. 
• Collaborate with programme managers to package services for sale or partnership. 
• Conduct due diligence on prospective partners and commercial clients to ensure values alignment and manage reputational risk. 

Relationship Management  

• Build and maintain relationships with donors, funders, corporate partners, and public sector stakeholders. 
• Represent the organisation at external events, conferences, and networking opportunities to raise visibility and strengthen the organisation’s profile. 
• Support senior-level relationship-building with strategic funders and institutional partners, working alongside the CEO and Trustees where appropriate. 
• Maintain a focused approach to cultivating a number of high potential relationships positioned for long term or multi-year support.

Finance & Reporting  

• Set, monitor, and report on income targets, pipeline health, ROI and overall income performance against agreed KPIs. 
• Develop budgets and financial forecasts for all income streams ensuring accuracy, transparency, and timely updates for senior decision-making.
• Liaise with the Finance team to ensure accurate tracking, reporting and audit-readiness. 
• Collaborate with Finance to ensure accurate funder-specific financial reporting, including restricted/unrestricted income reporting and grant reconciliations. 
• Monitor income and expenditure related to income generation activities, support financial planning, and advise on funding risks and sustainability. 
• Provide clear insights into income confidence levels, timelines, risks, and mitigation actions. 

Person Specification  

Essential  

• 5+ years of senior-level experience in fundraising, business development, or strategic partnerships. 
• Proventrack recordof raising significant funding (6–7 figure). 
• Demonstrated experience developing and delivering successful income-generation strategies. 
• Above excellent written communication and document design skills (grant writing, proposals, reporting). 
• Strong negotiation, commercial awareness and contract management skills. 
• Highly confident in face-to-face relationship building, networking and able to represent Helpforce effectively at external meetings, events, and conferences. 
• Proven ability to identify and build new strategic relationships across diverse sectors, including government agencies, NHS, philanthropy, and corporate partners. 
• Ability to work with resilience, maintain momentum under pressure, and adapt quickly to evolving opportunities. 

Desirable  

• Experience in a non-profit, NGO, social enterprise, or impact-driven business. 
• Knowledge of CRM systems and fundraising databases. 
• Sector knowledge: [e.g. healthcare]. 

Equality and Diversity 

Helpforce encourages applications from all backgrounds, communities and industries. We're committed to having a team that has diverse skills, experiences and abilities. We actively encourage BAME and disabled applicants and value the positive impact that difference has on our organisation. We are committed to equality and diversity within our workforce and all opportunities provided by Helpforce. 

Location

Remote, but travel to the London office will be required, as will UK wide client meetings. 

Closing date for applications is 9th April 2026. Please use the application link to send us your CV and a covering letter to support your application. Applications submitted without a covering letter may not be considered. 

REF-227 559

Ready to step into a role where your skills drive growth, impact, and real change? Love connecting people with growth opportunities? Be part of a team that transforms leadership across the UK’s health and care system!
 
This is a great opportunity to join a purpose-led health and care charity as their Recruitment Officer, supporting the growth of impactful leadership and organisational development programmes across the UK health and care system.
 
This role would suit someone who enjoys building trusted relationships, nurturing enquiries into confirmed bookings, and being at the heart of a thoughtful, high-quality participant experience from first contact through to onboarding.
 
If you have previous experience in participant recruitment, admissions, membership engagement or programme coordination - particularly within a membership, charitable or public service setting - this could be the role for you!
 
Role: Recruitment Officer (Programmes)
Organisation Type: Health and care charity
Salary/Rate: £23 – £26 per hour
Working Arrangements: Hybrid – 2 days per week in London office
Employment Type: Temporary position
Hours: Full time 35 hours per week
Duration: 3 - 6 months approx..
Closing Date: CVs are being reviewed on a rolling basis – early applications encouraged!
 
The Role:
 
As the Participant Engagement Lead, you’ll play a central part in growing enrolment across my client’s leadership development programmes. You will lead the full participant recruitment journey, from initial enquiry through to onboarding, ensuring a thoughtful, high-quality experience for every prospective participant.
 
Your responsibilities will include:
 

• Acting as the primary point of contact for prospective participants across open programmes
• Proactively nurturing enquiries and guiding individuals through to enrolment
• Managing the full application and admissions cycle using a new system
• Coordinating virtual interviews and communicating outcomes promptly
• Overseeing onboarding, invoicing, ticketing and participant communications
• Maintaining accurate recruitment metrics and reporting against targets
• Collaborating with marketing colleagues to align campaigns with recruitment goals
• Contributing to promotional messaging and ensuring programme information is accurate across channels
• Working closely with programme leads to ensure seamless handover from recruitment to delivery
• Identifying opportunities to streamline and enhance recruitment processes

 
About You:
 
You’ll bring experience in recruitment, participant engagement, membership, admissions or programme-focused roles, with a track record of guiding enquiries through to successful enrolment while balancing relationship-building with achieving targets.
 
You’ll also have:
 

• Experience handling high-volume enquiries with professionalism and responsiveness
• Strong organisational skills and the ability to manage multiple workflows simultaneously
• Confidence with data, reporting, budgeting and forecasting
• Excellent written and verbal communication, with a warm and persuasive tone
• Strong CRM/database experience and high attention to accuracy
• A collaborative approach and the ability to work cross-functionally
• A proactive, solutions-focused mindset and comfort working in a changing environment
• Experience within health, social care, leadership development or mission-led organisations would be advantageous, but not essential.

 
Why Apply?
 
This is a genuinely pivotal role within a respected and purpose-driven organisation working to improve health and care outcomes across the UK. You’ll have the chance to shape a new recruitment approach, build meaningful relationships with professionals committed to improving public services, and contribute directly to the growth of a leadership development portfolio with national impact.
If you’re motivated by achieving targets, delivering excellent customer experience and making a difference through people development, this is a role where your impact will be seen and felt.
 
Interested?
 
CVs are being reviewed on a rolling basis – early applications are encouraged.
Apply now to be part of a mission-led organisation dedicated to strengthening leadership across the UK health and care system.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.