Customer service jobs

The Organisation

The Winchester Diocesan Board of Finance (WDBF) is a Charitable Company established under the Diocesan Boards of Finance Measure 1925. All dioceses of the Church of England are required to have a Diocesan Board of Finance (DBF) to act as the link between the episcopal, synodical, and secular governance and leadership structures.

The WDBF’s principal object is to promote, assist and advance the work of the Church of England in the Diocese of Winchester, by acting as the financial executive of the Winchester Diocesan Synod.  

In practice this means that the WDBF is responsible for funding the remuneration, housing, training and development of our clergy, as well as providing specialist support in areas such as safeguarding, historic building conservation, stewardship, communications and governance. We are also legally responsible for the maintenance and management of around 200 clergy houses, 450 acres of land, and various restricted funds and endowments. 

Role and Responsibilities:

You will be part of the busy Parish Support Team led by the Assistant Diocesan Secretary (Parish Support).

The Data and Statistics Analysist will play a vital role in supporting the parishes and communities of our Diocese through the collection, analysis, and management of data and statistics in connection with congregations, finances, and community impact. This role requires a highly organised and detail-oriented individual with a passion for data management and a commitment to using information to inform decision-making and strategic planning within the diocese.

The main responsibilities of this varied position are data collection and management, statistical analysis and reporting, strategic planning support, database maintenance and development, providing training and support to diocesan staff and parishes and acting as a point of contact for data-related inquires as well as ensuring all data handlining processes are in compliance with relevant data protection legislation and diocesan privacy policies.

This is an exciting opportunity for an individual with data analysis experience to play a key role in supporting the mission of Winchester Diocese by ensuring that high quality data is collected, analysed and provided to others for decision-making at a local and regional level.  

If you are interested in this role, please apply via our website or by emailing your 2-part application form directly.  Details can be found in the application form or on our website.

If you would like further details or to have an informal chat about the role, please contact Jayne Tarry. Details can be found on our website.

Closing Date: Monday 7 July 2025

Interviews will be held on: Wednesday 16 July 2025 at the Diocesan Offices, Old Alresford Place, SO24 9DH

Development Manager - Trusts and Foundations

Full-time: 35 hours per week

Location: Hybrid – with 1-2 days in Head Office – London EC2A 2AH

Salary £40,000 - £45,000 per annum 

Contract: Full-time, permanent

Reports to: Director of Fundraising

Line Management: x1 Senior Trusts & Foundations Officer

                                x1 Trusts & Foundations Officer

 About The Sick Children’s Trust

At the Sick Children’s Trust, we believe that no child should face serious illness without their family close by. Our ten ‘Homes from Home’ support families with a seriously ill child in hospital, giving them a free, warm and welcoming place to stay – just minutes from their child’s bedside.

We help thousands of families every year, but we want to do more. That’s why fundraising from high-value trusts and foundations is more important than ever.

The Role

We are looking for a proactive and strategic Development Manager – Trusts and Foundations to lead and grow our income from major trusts and foundations, with a clear focus on new business development.

You will play a pivotal role in securing large-scale, multi-year funding by identifying and cultivating new funders who align with our mission. This role is ideal for someone who is ambitious, driven by impact, and confident in developing strong cases for support to secure high-value donations.

You’ll also manage two experienced Officers and take a strategic lead in strengthening our pipeline, partnerships and long-term funding potential.

Key Responsibilities

· Lead the development and implementation of a new business strategy for securing high-value and multi-year support from major trusts and foundations.

· Research, identify and approach new prospects, building a robust pipeline of opportunities.

· Develop strong, tailored applications, proposals and pitches that reflect our unique impact.

· Build and maintain strategic relationships with funders, trustees and key decision makers.

· Line manage one Senior Trusts & Foundations Officer and one Trusts & Foundations Officer , ensuring their continued development and success.

· Monitor and report of income performance, pipeline progression and prospect engagement.

· Work closely with colleagues in fundraising, finance, and operations to shape compelling, fundable projects.

· Represent The Sick Children’s Trust externally with professionalism, passion and confidence.

About You

We’re looking for someone with the passion and initiative to drive growth, and the skills to bring in transformational funding. You’ll have:

· A proven track record in securing five-and-six figure grants from trusts and foundations.

· Experience of successfully developing new funding relationships from scratch.

· Excellent bid-writing and storytelling skills, with strong attention to detail.

· The ability to think strategically and work autonomously.

· Experience of managing or supporting colleagues in a collaborative environment.

· A good understanding of project-based funding and reporting to funders.

· Confidence in engaging with senior stakeholders, trustees and foundation staff.

· A commitment to the values and mission of The Sick Children’s Trust.

What We Offer

· A flexible, hybrid working model

· 25 days annual leave + bank holidays

· A supportive, values-driven culture

· Opportunities to shape and grow a high-impact area of income

· The chance to make a real difference to families at a time of crisis.

How to Apply

Please e-mail your CV with a supporting statement (max 2 pages) explaining how your experience fits the role 

We will be considering applications as they are submitted so early application is advised as the position may close before closing date. More information is in the Recruitment pack attached.

Only shortlisted candidates will be contacted. Closing date 27 June 

Robertson Bell is exclusively partnering with the British Medical Association (BMA) in their search for a Group VAT Accountant to join their team on a permanent basis. The BMA is the trade union and professional body for doctors in the UK.  They represent, support and negotiate on behalf of all UK doctors and medical students.

Reporting into the Group Financial Controller, the Group VAT Accountant will be responsible for ensuring that the BMA Group (BMA and BMJPG) properly accounts for VAT and meets their statutory return, including overseas equivalents. You will proactively ensure that the finance systems and internal processes across the group are compliant and will manage relationships with external advisors and HMRC, as the organisation’s VAT Subject Matter Expert.

The organisation:

Founded in 1832 as a member-run and led organisation, the BMA champions the rights and interests of the medical profession, negotiates doctors' contracts, and advocates for public health improvements. As of August 2024, the BMA boasted a record-breaking membership of over 195,000.

Beyond national representation, the BMA is expanding its international reach by supporting global health initiatives, such as the Health Information for All (HIFA) campaign, which aims to provide accessible healthcare information worldwide. Through these efforts, the BMA continues to influence healthcare policy both within the UK and globally, and this Group VAT Accountant will be critical to supporting the continued development of their international reach.

The key duties of the role are as follows:

• Responsible for submission of accurate and timely statutory VAT returns (and international equivalents) for the Group.
• Prepare balance sheet reconciliations on a regular basis that supports the VAT return submission.
• Undertake annual reviews of the VAT position, including any exemptions applied during the year.
• Proactively ensure that the finance systems and internal processes across the Group are compliant with the required tax legislation and remain alert to any future changes.
• Proactively manage the relationship with external advisors and HMRC.
• Liaise with Group Auditors, providing support and information for financial audits, preparation of financial statements and other requests.
• Compile and communicate appropriate tax guidance and training wherever needed within the group, liaising with external advisors as necessary.
• Provide non-finance managers with insight, creativity and support whilst new business proposals are developed for proposed new income streams

To be successful as a Group VAT Accountant you'll ideally have:

• Accounting Qualification (CCAB) (essential)
• Significant experience in VAT within a commercial organisation (essential)
• Previous experience of working in a VAT compliance role (essential)
• Knowledge of applying VAT law and how it affects corporations.
• Knowledge and understanding of UK, EU and global VAT compliance issues
• Good relationship building and management skills
• Good written and verbal communication skills
• High attention to detail, accuracy and data analysis skills

The deadline for applications is on Sunday 22^nd June, with first stage interviews due to take place the week commencing 7^th July. Applications will be under continuous review before this closing date so please do not delay in applying.

Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession!

About Us
Portsmouth Historic Quarter is a charitable organisation dedicated to creating authentic, educational, and enjoyable places, experiences, and opportunities that celebrate maritime history.  We are custodians of historic buildings, boats, and spaces in Portsmouth Historic Dockyard and at Priddy’s Hard in Gosport.   

About the Role

The Volunteer Coordinator is responsible for the recruitment, training, support and coordination of our team of volunteers, working closely with operational managers and the volunteer team to ensure that volunteer activity contributes to PHQ’s charitable objectives and is enjoyable and fulfilling for the volunteer team.  There are currently over 100 volunteers whose work centres around Boathouse 4, our boat collection in the workshop and afloat on our pontoons, and care for Porters Garden, a calm space enjoyed by visitors and staff work in the dockyard.

This role involves operational planning, volunteer engagement, scheduling, and data management, with a strong focus on volunteer recognition, development, and communication.

We will consider applications for part-time employment for 30+ hours per week.

About You

You will be able to demonstrate prior experience of coordinating volunteer activity in the charitable sector, with good knowledge of safety and risk management procedures, and strong communication and organisational skills; underpinned by high level administrative and IT skills. 

Please note, this role is not suited to remote working and therefore the post holder must be available to work at the dockyard during their contracted hours.

As an organisation we are committed to the principles of equity, diversity and inclusion, and to implementing these through our work.  We expect our colleagues to have a commitment to this too.

This is a pivotal moment for KRAN as we launch a new salesforce database, and start to implement our new Strategic Plan 2025-2028 and Breakthrough Objectives to reach our ambition that all young refugees and asylum seekers who are in care in Kent can thrive. The Impact and Insights Officer will coordinate the collection, monitoring, and analysis of data across our services, helping staff use data to improve outcomes and helping the organization tell compelling stories of impact to funders, partners, and the public. We are looking for someone who champions data and its importance for continuous improvement and to demonstrate and evidence the impact of our work. 

Title: HR Business Partner (People Partner)

Salary: Up to £50,000 per annum dependent on experience

Contract: Full Time, 37 hours per week.

Location: Hybrid working with a minimum expectation of working in both the Brasted, Kent and London offices at least once per month. Travel to national sites is also occasionally required

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The People Team work across the employee life cycle, providing advice, coaching and support, on recruitment and onboarding, engagement, performance management, talent development, pay and benefits, learning and development, employee relations, health and wellbeing, diversity and inclusion and day to day admin and transactional support.

Our people vision to make Catch22 a great place to work underpins our approach.

Job Description

As the People Partner for Catch22 you will provide a proactive and forward-thinking HR service to the business and operate as an internal consultant, influencing, identifying, and maximising opportunities to improve people capability and performance.

You will be responsible for supporting your business areas by providing specialist coaching, support and advice that enables our business development and senior management to effectively deliver their people and business plans.

You will be responsible for giving specialist HR advice in relation to all HR policies and procedures in accordance with best practice, current and proposed employment legislation and local arrangements and support delivery of the HR Strategy and evolving partnering model.

You will develop and maintain excellent working relationships across the People Team, the operational Hubs that you support as well as the rest of the business by offering challenging and influencing at senior manager level fostering a high performance culture.

You will support the business in key areas of employee relations, development, reward, engagement, and resourcing providing key business support to services nationally.

You will provide business support to nominated business areas and provide cover to other business areas as and when needed.

Please see the attached job descriptions for full details of the role: People Partner Job Description

Experience

• Level 7 CIPD or proven experience.
• Comprehensive and up to date knowledge of employment law and HR best practice, and the practical implications for the management of the employment relationship.
• Excellent and up to date knowledge of TUPE regulations, processes, risks and opportunities.
• Awareness of current developments in the HR field.
• Understanding of organisational development processes and interventions.
• Awareness of Health & Safety practice as it relates to HR.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Campaign Planning & Data Selections Officer

Contract type: 12 Month Fixed Term Contract. Full Time, 35 hours per week

Location: London, UK subject to the right to work.

UK Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

*60/40 hybrid working at WaterAid is currently defined as: 60% of an employee’s time in a location of their choice, 40% face to face, defined as in the London office, at conferences or at stakeholder meetings or other location as relevant for the proper performance of the duties of the role. 

Salary: £33,266 - £36,000 per year with excellent benefits

About WaterAid

Want to use your skills in SQL to play a vital role in making clean water, decent toilets and good hygiene for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Campaign Planning & Data Selections Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team

The WaterAid Data Selections team works with stakeholders across the entire Fundraising directorate. This is a great role to quickly learn how charities use data for their fundraising communications.

About the Role

As our data savvy Data Selections Officer, you will update and write SQL scripts to enable WaterAid UKs fundraising mass communications, and champion our supporter’s experience ensuring supporters receive communications that are relevant to them. 

In this role you will collaborate with stakeholders across Fundraising, interpreting their data requests into SQL scripts, and work closely with the Data Engineering team to update our data warehouse as the organisations data requirements evolve. 

You’ll also: 

• Review current SQL scripts and optimise them
• Work with teams on setting up, and updating our supporter journeys
• Advise stakeholders on using data effectively, creating variable outputs or segmentation for testing
• Work closely with the Analytics team, implementing their findings and collaborating on propensity models
• Champion data quality, and work with relevant teams to constantly improve the data in the data warehouse.

Requirements

The successful applicant will have a keen eye for detail and be able to interpret natural language data requests into complex SQL queries.

To be successful, you’ll need: 

• Experience of writing SQL syntax, including the creation of views, stored procedures and processes.
• Good knowledge of data protection legislation and its application.
• Working style that reflects WaterAid’s values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we also prefer you to have:

• Experience working in a Fundraising or charity environment.
• Demonstrable understanding of a data warehouse.
• Previous experience using a CRM system

Closing Date: Applications will close 12:00pm UK Time on July 04, 2025. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and an essential cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy. All our UK-based vacancies require a basic Disclosure and Barring Service (DBS) check.

Benefits

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment:

Our People Promise: We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have.  We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities: We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding: We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Fundraiser.

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy or in-memory fundraising, excellent communication skills and a strategic mindset. You will be able to connect meaningfully with supporters, manage multiple campaigns, and drive forward our strategy for growth and supporter engagement. You will be an ambitious, experienced, target driven relationship fundraiser, who is passionate and well-equipped to join our fast-paced team. 

To be successful in this role you will: 

• Have previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting, and able to lead and inspire our supporters in order to generate long term income and awareness for the charity 

• Be self-motivated, independent and target-driven 

• Possess a natural confidence in talking to people and encouraging their support 

• Have excellent communication and relationship building skills - be friendly, compassionate, inspiring and engaging 

• Have experience of producing compelling supporter creative and fundraising messages 

• Possess high emotional intelligence and resilience due to the sensitive nature of the role

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 19th June 2025. Interviews will be held on 1st July.

Energy Action Redhill and Reigate (EARR) is dedicated to improving home energy efficiency across East Surrey.  We work to improve the sustainability of homes, as well as making them healthier to live in and more economical to run.

We are seeking an organised and self-motivated Project Coordinator to join our Home Energy Advice Team.  You will play a key role in co-ordinating a programme of home energy surveys, distribution of energy efficiency materials and helping to deliver a series of events.  The post is funded through an Energy Redress grant and is part of the Surrey-wide HEAT programme, working in partnership with other voluntary organisations across Surrey.

As Project Coordinator you will play a key role in

• scheduling home energy surveys and follow up support
• liaising with residents, volunteers, and local partners
• planning and promoting community events
• monitoring and reporting on project progress and impact

Location: The role is home based; however, travel across Reigate & Banstead and Tandridge will be required to support events and home surveys.

Hours: 736 hours per year (average 16 hours per week over 46 weeks - you can manage the hours worked to suit yourself and the project.  Demand for the survey service is seasonal and it is anticipated more hours will be needed over the Winter months, with fewer hours in the Summer. 

Dates: Start from 23 September 2025 or earliest available date following this. This is a fixed-term contract until 30 April 2027

Salary: £25 per hour (3% uplift from May 2026)  Please note this role to be undertaken on a self-employed consultancy basis.

About You: This role could be a good fit if you:

• Have strong organisational and communication skills
• Enjoy working with a wide range of people
• Want to learn more about energy efficiency in buildings
• Are comfortable with remote working and data management
• Are a team player with a flexible and positive approach

Closing date for applications noon 14 July 2025.  The provisional date for interviews is 30 July 2025.

Position Title: Senior Income Generation Manager 

Responsible to: CEO 

Responsible for: Trusts & Grants Manager and Corporate Partnerships officer 

Salary: £40,000 (Pro rata £32,000) 

Hours:  0.8 FTE (4 days a week) 

Benefits include: Flexible work environment, 23 days annual leave (pro-rata) which increases after 2 years, 3 Volunteering Days (pro-rata), 3 Trust Days, Death in Service, Employee Assistance Programme, Auto Enrolment Pension, paid agreed expenses.  

Location: Home-based with the ability to travel nationally (including small number of overnight stays)  

Term: 1 year fixed contract

Closing Date: 16th June 2025 

Interview Date: 23rd/24th June 2025 

Dame Kelly Holmes Trust

Dame Kelly Holmes Trust puts world-class athletes shoulder to shoulder with young people. Equipping them with a winning mindset and shaping their futures - it's a teammate like no other.   

Whether that’s building relationship skills, improving self-esteem or learning to stay focused, our sporting champions help the next generation move forward with confidence.  

Application Process
Please apply with your CV and a Cover Letter of no more than 2 pages. Your Cover Letter should demonstrate how you meet the key responsibilities of the role and job criteria listed below.

We actively welcome and encourage applications from candidates of diverse cultures, perspectives and lived experiences. To ensure an inclusive recruitment process, all Cover Letters and CVs are anonymised before shortlisting.

Job description: 

Reporting to the CEO, we are seeking a Senior Income Generation Manager to be an essential lead across all areas of the Trust’s income streams, with a focus on developing our current corporate partnerships, explore and build new potential partnerships and maximise our fundraising potential through a private event, fundraising challenge, individual giving and fostering new ideas alongside the events calendar.  Managing the income generation team, you will seek to maximise value from opportunities across the organisation and ensure that fundraising is consistent with the charity’s broader goals. 

You will be an inspiring, collaborative manager who seeks out opportunities whilst supporting your team to succeed and achieve their potential.  You will have a proven track record of designing, delivering and achieving ambitious income growth strategies, including demonstrable experience securing five and six-figure value partnerships, including multiyear, through philanthropy and corporate support, as well as an overall understanding of our wider key income streams, Grants & Trusts, Statutory, Education, Health and Corporate Personal Development & Employee Wellbeing products and services.

To be successful, you will need proven success in securing new income and the ability to create strong networks, excellent team leadership and management skills, project management and organisational skills (including financial management). 

Whilst your income generation achievements are important, your mindset and the way you approach your work are equally important to us. You may be looking to transfer your skills from another sector, you may be looking to step up or you may be looking for a new challenge in a smaller agile organisation, if you connect to our purpose and our ambition and feel you can do the job, please do apply.

Key Areas of work  

• Drive the delivery of our fundraising strategy, alongside the CEO, Board and Income Generation Committee to realise our fundraising ambitions of circa £1mil this FY. 

• Responsible for the income generation team, developing the income strategies and raising both unrestricted and restricted income from corporate partnerships, fundraising events and challenges, charitable trusts, statutory bodies, the health sector and educational establishments. 

• To seek out and maximise opportunities within our current areas of work, including the ongoing development of increasing our presence and impact at a local ‘hub’ level.

• Ensure consistent and professional presentation of the charity to all funding sources.

• Work closely with CEO & SMT to maximise awareness and funding of our work to allow for continued meaningful engagement with existing supporters and to enable us to reach new audiences. 

• Ensure all team members adhere to best practices in fundraising, including the use of data, confidentiality and acknowledgement 

• Work with CEO, Senior Finance Manager & Income Generation team to manage the fundraising budget, with direct responsibility for all fundraising lines, ensuring that income is accurately forecasted, and team members work to and report on set KPIs. 

• Managing team members to ensure fulfilment of strategic objectives and values, ensuring efficient use of resources, and providing good communication and support. 

Other key roles:  

• Role model the Trust’s values and behaviours and support individuals to do the same. 

• To ensure that a positive image of Dame Kelly Holmes Trust is projected at all times. 

• To contribute to other activities undertaken by Dame Kelly Holmes Trust.

• To contribute to organisational effectiveness through positive team working. 

• To adhere to Dame Kelly Holmes Trust Health and Safety & Safeguarding Procedures. 

Criteria/Essential or Desirable/How Evidenced and Assessed

Leadership:

• A track record of delivering results in the key areas of fundraising, and experience in leadership, management and development of teams. E. Interview/ Application
• Significant experience in leading and motivating teams to deliver ambitious income targets and growth including managing and leading remotely. E. Interview

Knowledge and Experience :

• Significant experience in developing high-value partnerships with corporate/philanthropist’s and an understanding of wider charitable income streams such as trusts and statutory bodies. E. Interview/ Application
• Extensive experience in articulating complex projects and programmes of work and dealing with external and internal stakeholders at a senior level. E. Interview
• Experience and understanding in partnership acquisition and relationship management programmes, and in a wide range of engagement channels, including digital & direct mail. E. Interview/ Application
• Ability to plan, organise, schedule and budget in an efficient, productive manner to focus on key priorities and budgets (including forecasting, monitoring and regular reporting against targets). E. Interview
• Proven ability to determine opportunities and threats through a comprehensive analysis of current and future trends. E. Interview
• Excellent ability to structure and process quantitative and qualitative data and draw insightful conclusions from it. E. Interview
• Detailed knowledge of the Code of Fundraising Practice and other relevant sector regulations. E. Interview/ Application
• Experience in event development and management from concept to delivery. D. Application
• A track record of developing corporate partnerships within the youth or well-being context. D. Application

Communication and people skills:

• Ability to work effectively with colleagues to establish a collaborative working environment. E. Interview

Organisational skills:

• Maintains stable performance when under heavy pressure and often conflicting deadlines and adjusts quickly to changing priorities and conditions. E. Interview
• Excellent literacy, numeracy, IT, database and presentation skills, and high attention to detail. E. Application
• Excellent interpersonal skills with the ability to develop internal/external relationships at all levels. E. Interview
• Experience in using Salesforce CRM. D. Application

Values & Mindset:

• Strong leadership skills, able to lead by example on working flexibly as part of a small and dynamic team. E. Interview/ Application
• Able to build strong, lasting relationships with partners and stakeholders. E. Interview
• Able to handle significant confidential material and information. E. Interview/ Application
• Strategic focus on outcomes, both individual and Trust-wide; tenacious approach to problem-solving. E. Interview
• Flexible and adaptable, willing to initiate change and ready to implement new ideas. E. Interview
• Strong sense of personal accountability and responsibility, leading by example. E. Interview
• Analytical and strategic approach to data and insight, ability to recognise solutions and maximise opportunity and impact. E. Application
• Articulate with strong presentation skills. E. Interview
• Ambitious for the organisation and what it can achieve. E. Interview
• Willing to travel across the country as required for the job role. E Application

Dame Kelly Holmes Trust recognises the value that a diverse workforce can bring to our organisation and strives to reflect this among our employees, athletes, volunteers and other stakeholders.  To help us measure how well we are doing against this, please could you complete our online Monitoring and Diversity form - https://survey.alchemer.eu/s3/90615386/EDI-monitoring-2023-RECRUITMENT

For information on our Privacy Policy please see our website

Contract type

Fixed term, 12 months

Location

Whittington with some flexibility for remote working

Hours

Full time (37.5 hours per week) with flexibility to work evenings and weekends when required

Annual salary

E1 £39,224.42

Review date

15/06/2025

The Community and Events Manager reports into the Fundraising Development Manager and is responsible for implementing a comprehensive community and events engagement strategy, coordinating all community, third party and St Giles Hospice organised events and managing relationships with key stakeholders.

You will have a passion for social impact, strong organisational skills, and a proven track record in event management and leadership. You will also be adept at working with volunteers, possess excellent communication skills, and have the ability to foster a collaborative team environment.

You’ll be an accomplished fundraiser with proven experience in achieving income targets. Building community networks regionally will be essential to the success of this post.

With a team of three reporting into you, you will have demonstratable management experience in a fundraising environment with the ability to delegate strategic and operational responsibilities accordingly within your team to maximise the fundraising growth strategy and allow for a strong return on investment. 

Knowledge and experience

Essential

·Experience in leading and building relationships with individuals or community

·Experience of working with Marketing and Communications to support fundraising activity

·Experience of leading on all forms of event management

·Experience in providing excellent supporter/customer stewardship

·Experience in delivering successful fundraising, sales or marketing events, campaigns, or projects

·Fundraising experience, specifically in Community and Events, along with a proven track record of high achievement

·Experience of managing budgets, income, expenditure and working to financial targets

·Proven track record of working to and achieving targets

·Experience of line management

Values

·Exhibits our hospice values and behaviours

Skills

Essential

·Ability to show resilience in challenging situations

·Ability to understand when issues need escalation

·Ability to work effectively as part of a team

·Ability to maintain confidentiality

·Excellent interpersonal skills

·Excellent presentation skills

·The ability to build internal and external partnerships

·A creative thinker

·Ability to prioritise and work with conflicting deadlines

·Effective diary management

Personal Attributes

·Empathetic

·Team player

·Able to work under pressure

·Collaborative

·Ambassador for St Giles Hospice

Other requirements

·Valid driving licence

·Eligibility to work in the UK

·Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests

Just so you know:

This post is subject to a Disclose and Barring Service (DBS) check.

We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date.

If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time.

As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.

FOODBANK FUNDRAISER (INDIVIDUALS AND EVENTS)

OASIS HUB WATERLOO

 Up to 32 hours per week

FIXED TERM CONTRACT – Two years

SALARY:  £26,737 (0.8FTE including London Weighting) 

We are looking for a person with:

· Great character, chemistry and competency.

· Recent and proven experience in raising funds from individuals and events.

· Progressive and successful fundraising experience and approaches.

· First class team spirit and cohesion.

Is this you? Great – read on.

Oasis Hub Waterloo co-develops and co-delivers a wide range of integrated community services including a community centre, primary and secondary Academies, adult and further education opportunities, early years support, a Foodbank, advice services, a community farm, and well developed and diverse programmes for young people.

Purpose of job

This new role will lead on Individual and Events fundraising for Oasis Hub Waterloo with a focus on securing funds for Lambeth & Croydon Foodbank and our associated Advice services. This will include developing our awareness and capacity to gain income from High-Net-Worth Individuals, Events and Legacies.

To apply please submit your CV and a covering letter via the Charity Jobs website.

Your Supporting Statement (max of two A4 pages) must share specific and relevant examples demonstrating how your qualities and experience will enable us to increase our income generation through individual giving and events.

Inspire and impress us!

Return your CV and Supporting Statement by Midday on Monday 23rd June 2025

Face to face Interviews will take place in Waterloo on the Monday 30th June 2025

If you want an informal chat about this role, please see our contact details on the Oasis website.

As part of the package, Oasis offers:

· Flexible working where possible with family friendly policies

· A non-contributory pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidate must have the right to work in the UK.

Oasis supports Equal Opportunities. Registered Charity No. 1136965

Finance Assistant (Income)

Salary: £16,320 pa (£27,200 FTE)

Hours:  Part time (21 hours to be worked over a minimum of 3 days between Monday to Friday)

Location: Hybrid, with minimum one day a week in our Hampton Wick office

Benefits: 15 days leave, plus bank holidays (FTE 25 days leave, plus bank holidays) and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

This is a fantastic opportunity for someone looking to make an impact in the delivery of the income accounting provision at Hastoe.

You will assist our Management Accountant with the accounting, management and reconciliation of Hastoe’s solar photovoltaic portfolio, including the income that Hastoe receives from Feed-in-Tariff (FIT) payments. You will also assist with general management account duties.

The role will require close working and collaboration with colleagues within the Finance team and wider organisation (in particular our Housing and Property services teams), as well as communicating externally with other stakeholders regarding our PV panel portfolio. You will also need to liaise with Hastoe’s FIT licencee and other external organisations.

You will also assist with an exciting project to modernise Hastoe’s PV panel metering and data collection processes.

Duties will include:

• Assist the Management Accounts team to input accruals, Feed-in-Tariff (FiT) payment schedules and invoices relating to Hastoe’s solar photovoltaic (PV) panel portfolio.
• Assist with administration for said PV panel portfolio, accessing online portals, monitoring status of PV panels and payments.
• Liaise with Hastoe’s FiT licensee(s) to submit and receive information relating to the panels.
• Assist with the maintenance and servicing as required of the PV panel portfolio, working closely with Hastoe’s Property Services Team.
• Assist with completing reconciliations to ensure payments are allocated and accounted for correctly.
• Assist with reconciliations, month-end and other management accounts functions.

For more information on the role, please see the details on our Careers page.

About you

We are looking for someone with keen attention to detail and data analysis skills. You will also need to be adept at communication and passionate about service improvement.

You will also need:

• Experience of using Microsoft Office, specifically Excel & Word.
• Ability to work as part of a team.
• Experience of maintaining records and administrative systems.
• Knowledge of financial and management accounts.
• Ability to work to deadline, and interest in learning new skills.
• Ability and interest in learning new skills.

A personal note from Raj Patel, Management Accountant, your hiring manager

“This is a varied role in a great Finance team, where you will work on a critical area of Hastoe’s operations, working closely with teams across the entire organisation. We look forward to working with the successful applicant.”

Benefits provided

Annual Leave:  Starting at 25 days, plus bank holidays (pro-rata for part time) and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities.
• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle to Work and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

This post is subject to background checks. Further details on this can be found within the advert on our Careers page.

Location: Rutherglen shop

Salary: £24,570.00 per annum, pro-rated

Contract: Fixed term contract ending September 2025

Hours: Part time, 22.5 per week

Closing date: Wednesday the 18th of June at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Rutherglen shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

· We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter Scotland

A home is a fundamental human need, as essential as education or healthcare. Yet over a million people in Scotland struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter Scotland we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter Scotland and welcome you on our journey to becoming a truly anti-racist organisation.

Shelter Scotland helps over half a million people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding statement

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter Scotland, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.