Customer service management jobs

We are looking for someone to join our Young People Learning team to support the coordination of our programmes for young people across England and Wales.

We are looking for someone with a passion for empowering young people and understanding of school’s curricula in England and Wales to coordinate.  Your role ensures that operational delivery plans are implemented in your defined area, meeting all targets and KPIs.  There is a significant external remit, and you will be expected to pro-actively manage relationships with schools and Local Authorities, to support schools as they participate in our programmes.

You will monitor the quality and impact of our programmes, ensuring this is captured and fed back to our Facilitators and Young People Development Lead to ensure continuous improvement.  You will also be working together with the rest of the Young People Learning team to coordinate activity, such as Workshops, Dragons’ Dens and Awards, to ensure a clearly mapped out timetable.  To support the Young People Administrator in scheduling activity, you will be expected to pass-on details from schools and partners in a timely manner.

You will also have opportunities to work with colleagues across the business, for example colleagues in sales and partnerships, to implement delivery plans as agreed by external partners and funders.

In addition to the ongoing remit of the job description, the post holder will work towards individual goals/outcomes as agreed with the line manager and aligned to the annual organisational business plan.

Having the right mindset, attitude and approach is as important for us as having the right experience and skills.  We appreciate that the best person might not have all the listed criteria yet so if you feel your experience, skills and attitude will help you to make a great contribution in this role and you have the right mindset, we would welcome an application from you.

Key Responsibilities:

· Coordinating delivery of our programmes for young people, achieving allocated targets in England and Wales and complying with programme systems and procedures.

· Support the effectiveness of activities for young people by appropriately preparing facilitators and following up with operational stakeholders, such as teachers, after delivery to ensure sessions meet highest standards expectations.

· Support the delivery of successful events for our young people, such as Awards and Dragons’ Dens, and responsible for implementing plans, coordination and logistical arrangements.

· Ensure effective recruitment and retention of schools and young people, driving impact and engagement in allocated areas through developing and maintaining operational level relationships and customer service.

· Responsible for gathering and collating evaluation data and case study information during programme delivery and at events to evidence impact.

· Maintain up to date records on our CRM system, HubSpot, and impact data on Microsoft Forms and SharePoint.  

· Providing accurate management information and case studies for reporting to external stakeholders.

· Gathering intelligence and local insight, needs and funding opportunities to help inform the overall UK Young People sales and strategy.

· Work collaboratively with fellow Coordinators to lead the continuous improvement and innovation of processes and procedures, enhancing efficiency while developing your capability, confidence, and skills.

For a full set of criteria and information on how to apply please download the recruitment pack from our website.

Be the heartbeat of a vibrant LGBTQ+ mental health charity. Join MindOut as our Administration Assistant and make a real difference every day.

Are you a highly organised, proactive person who thrives in a busy, purpose-driven environment? MindOut is looking for an Administration Assistant to support our dedicated team in Brighton. This is more than just an admin role — you’ll be the first point of contact for many of our service users, volunteers, and partners, helping to keep our operations running smoothly and compassionately.

You’ll play a key role in:

• Supporting recruitment, training, and onboarding of staff and volunteers
• Managing databases, reports, and internal systems
• Helping to shape our communications through newsletters, social media, and events
• Supporting with tasks relating to finances and accounting
• Operational office support
• Supporting with events and engagement activities
• Contributing to a workplace that values inclusion, mental health awareness, and LGBTQ+ empowerment

We offer:

• A full-time role (35 hours/week) based in Brighton with hybrid working options
• A salary of £23,000 FTE
• A supportive, inclusive team culture where your voice matters

If you’re passionate about LGBTQ+ rights, mental health, and making a tangible impact through your organisational skills, we’d love to hear from you.

We actively welcome applications from people with lived experience of mental health challenges, and from individuals who identify as LGBTQ+, people of colour, disabled, or from other underrepresented communities - your unique perspective and voice are valued.

Employee Benefits include:

• 29 days annual leave + Bank Holiday
• One day off for your birthday each year
• Flexible working
• Hybrid working
• Access to our EAP (Employee Assistance Programme)
• Up to 5% employer contribution towards your pension

We require a highly motivated Qualifications Administrator to work within our vibrant Training Academy in Stockport Town Centre. Creative Academy is an Investors in People Platinum standard department. You will have excellent customer care skills, good communication skills, interpersonal, organisational and IT skills, and must be able to work both autonomously and as part of a team. The role will be to support the recording and development of staff learning and skills in health and social care.

Creative Support is a national not-for-profit organisation proving support to individuals with a range of care and support needs. We are committed to providing high quality learning and development opportunities to our workforce, enabling independence, wellbeing and social inclusion of the people we support.

Vacancy Reference Number: 82683

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK

Vacancy Reference Number:

SA/GF/UKFS-R1

Position title:

Systems Accountant

Reports to:

Global Finance Officer

Location:

REMOTE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

Competitive

Terms of Employment:

12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period, extendable and renewable)

Application Process & Closing Date:

Send an up-to-date CV and supporting Covering Letter by Email by no later than 20th June 2025

Approx. Interview & Role Commencement Date(s):

Interviews: W/C as and when suitable candidates apply

Start: ASAP thereafter

ROLE OVERVIEW:

Muslim Hands is seeking a dynamic and experienced Systems Accountant to lead the implementation of a bespoke budget and finance management system for our grant-receiving partners. This role is critical in ensuring smooth onboarding, system integration, and ongoing support to enhance financial management practices across our partner network.

See full role details attached!

Notes: 

Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with MS Teams / Zoom.

We reserve the right to end the application procedure early should the right candidate be found. 

Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Hours: Full-time, 35 hours per week
Salary: £30,337 per annum
Benefits: Read more about the excellent benefits we offer on our website
Travel: Occasional for events and internal meetings
Closing date: 23:59 hours, 29 June 2025

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We are looking for an enthusiastic and confident individual to support our nation office in Belfast.  With experience of providing administrative support for a range of purposes and colleagues, together with knowledge of Health and Safety, Safeguarding and General Data Protection Regulations, you will ensure the office is safe, organised and efficient.

About the role

This role will include responsibility for the general management of a nation office, including on site health and safety provision, coordinating resources for delivery services and providing an excellent ‘front of house’ role managing enquiries and signposting to support.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience of successfully managing ad hoc tasks and small-scale projects in an administrative or similar role, demonstrating knowledge and awareness of Health and Safety, Safeguarding, General Data Protection Regulations; knowing when to escalate issues.
• Experience of working as part of a team, as well as with minimal supervision and using own initiative whilst demonstrating excellent customer service with the ability to remain calm, diplomatic and composed; whether in person, by telephone, e-mail, social media or written correspondence (you will be the first point of contact for external enquiries).
• Experience of working in a support role with responsibility for meeting regulatory requirements and providing administrative support to home-based staff or geographically dispersed colleagues and volunteers.

Help shape the future of imaging services by supporting providers on their journey to QSI accreditation. As our Quality Improvement and Review Partner you'll lead independent assessments, guide expert review teams, and drive measurable improvements across NHS and private imaging settings.

The Quality Standard for Imaging (QSI) defines what’s needed to deliver safe, effective, and patient-centred imaging services. Jointly developed by the Royal College of Radiologists (RCR) and the College of Radiographers (CoR), the QSI supports imaging providers in embedding a culture of continuous quality improvement and achieving excellence.

As a Quality Improvement and Review Partner, you’ll play a pivotal role in upholding and advancing these standards. Drawing on your professional expertise, you’ll support imaging services on their journey toward QSI accreditation and lead independent assessments across a wide range of settings — from small independent providers to large, multisite NHS and private organisations. You’ll guide expert review teams, deliver robust evaluations, and produce focused reports and action plans that drive meaningful, measurable improvement.

What you’ll do

• Act as the designated Quality Improvement and Review Partner for a portfolio of imaging services across the UK.
• Provide expert guidance to QSI leads on both the review process and the standards.
• Manage the full review cycle for services in your portfolio.
• Select and coordinate review team members in collaboration with the Quality Improvement Coordinator.
• Participate in quality assurance and moderation activities to ensure consistency and rigour.

What you’ll bring

• Demonstrable experience in quality assurance, accreditation, or evaluation assessments, or in healthcare quality management.
• Strong knowledge of quality assurance and assessment approaches.
• Excellent oral and written communication skills, tailored to diverse audiences.
• Proven ability to prioritise effectively while remaining adaptable to changing needs.
• A collaborative mindset and the ability to build strong relationships with a wide range of stakeholders.

If you’re a confident, high-performing professional with a passion for quality improvement, we’d love to hear from you. Learn more about the role, the RCR, and how to apply in the Quality Improvement and Review Partner candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Contract: Permanent, full time (42 hours Monday-Friday) 

Salary: £27,500 - £30,000 plus £3,954 London weighting allowance pro rata 

Location: Hammersmith animal hospital  

Closing date:  Sunday 29th June 2025

Interview dates: 3rd and 4th July 2025

More about the role

Blue Cross animal hospitals and pet care clinics provide veterinary treatment to sick and injured pets when their owners can’t afford private veterinary fees. Our vet care is available to pets whose owners receive certain means-tested benefits and live within the catchment area of one of our animal hospitals or pet care clinics.  

We have developed an award-winning set of clinical guidelines to assist our vets in pragmatic, evidence-based decision making, where patient welfare is a priority. High standards are important to us, but so is the ability to discuss openly where lessons have been learnt, within a safe, non-judgmental environment.  

We recognise that we work within a profession where compassion fatigue is a risk to us all. We have wellbeing champions and Mental Health First Aiders at all hospitals, coordinating a range of initiatives and promoting a culture of openness and support within the team.  

Working hours: This is a full time position offered on a permanent basis. Monday, Tuesday, Thursday and Friday 8:30 – 5pm. Wednesday 9-5. Hour lunchbreak. Weekend shifts will be required on a rota basis, at our other site based in Victoria, London. This roughly equates to 7-8 full weekends per year.

About you

As a Veterinary Nurse, you will be confident and capable in delivering excellent nursing care for a range of small animals, providing both emergency and routine healthcare. Our Veterinary Nurses work alongside Veterinary Surgeons to promote animal health and welfare through responsible ownership and play a key role in the education of pet owners. 

The ability to work as part of a team and effective communication skills are really important, often you will be the first point of our clients, forming strong bonds with them to ensure improved animal health and welfare.  
 

Knowledge, skills, and experience   

• Fully qualified Veterinary Nurse  
• Registered with RCVS  
• Confident in all aspects of veterinary nursing  
• Demonstrable customer service skills  
• The ability to demonstrate, understand and apply our Blue Cross values.  

Although not essential, it would be great if you also had:  

• Provision of nursing clinics  
• Laboratory skills  
• Use of computerised records  

 
How to apply 

Click the apply button below and complete the online application process before the closing date on Sunday 29th June 2025.  We reserve the right to close this vacancy early should we receive an overwhelming response.    

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. 

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers

At Trees for Cities, we believe access to trees and nature is essential for the health and well-being of communities. We focus our work where it’s needed most — in areas facing environmental, social, and economic disadvantage — putting us at the forefront of climate and community justice across the UK.

Trees for Cities is the only national charity dedicated to improve lives by planting, protecting and promoting urban trees. We do this by working closely with communities, landowners, partners and funders to deliver transformational change in towns and cities across the UK. We plant trees in schools, streets, estates, parks and open spaces to create nature-rich urban woodland, hedgerows, orchards, avenues and playgrounds.

As we approach the final year of our strategic plan, The Turn of Trees (2022–2025), we’ve seen inspiring growth and diversification in funding from major supporters like the National Lottery Community Fund and The People’s Postcode Lottery. Now, as we prepare to launch our 2025–2030 strategy, our goal is clear: build a national movement for tree equity that places communities, cities, and biodiversity at the heart of everything we do.

Your role:

We’re seeking a passionate and experienced Senior Grant Fundraising Manager to lead our grant fundraising efforts — managing and growing a portfolio of major funders, generating around £1.2m annually from central government, lotteries, trusts, and foundations. You will:

• Develop compelling, tailored grant applications

• Build strong, lasting relationships with funders

• Work collaboratively across teams to bring our projects and vision to life

• Innovate and diversify income streams to ensure a sustainable future

Why Trees for Cities?

This is a unique opportunity to contribute directly to urban climate action through the power of trees. You’ll join a warm, vibrant, and inclusive organisation where your work has visible, tangible impact in communities across the UK. From community planting events to daily table tennis, you’ll quickly become part of a motivated and collaborative team driven by a shared mission.

Who we’re looking for:

An outstanding grant fundraiser with a proven track record of securing large, multi-year grants and navigating the competitive funding landscape. You thrive in collaborative environments and are skilled at communicating and influencing across teams to achieve shared goals. Most importantly, you are deeply committed to driving positive social and environmental change.

If you are ready to grow your career while helping shape a greener, fairer future, we want to hear from you. To learn more about the role and organisation, please download the full appointbrief below, where you will find details of who to speak to with questions about the role and details of how to apply.

Closing Date: 22 June 2025

People Beyond Profit conversations: 23-25 June 2025

Panel Interview Dates: 2 & 9 July 2025

Are you someone who enjoys hands-on work and wants to make a meaningful difference every day? At Age UK Bromley & Greenwich, we’re looking for a practical, compassionate individual to join our team as a Handyperson. This is a vital role supporting older people and those with long-term health conditions as they return home from hospital.

You’ll be part of a fast-moving, highly valued service that helps people stay safe, independent and confident in their own homes. From installing grab rails and key safes to putting up curtain rails or fixing minor plumbing issues, the work you do will directly improve lives and reduce the risk of accidents and readmissions.

This role is ideal for someone who enjoys variety and problem-solving, as no two days are the same. You’ll work closely with occupational therapists, respond to referrals (often on the same day), and be trusted to manage your own tasks with care and professionalism. You’ll also support our paid-for service offering, where your practical help continues to give people the reassurance they need to live independently.

We’re looking for someone with a solid set of DIY skills, a proactive attitude and a full UK driving licence. In return, you’ll join a warm, committed charity that has been supporting the local community for over 50 years. You’ll be part of a team that genuinely cares about the people we serve.

If you're ready to bring your practical skills into a role with real purpose, we’d love to hear from you.

Location: Community based/Hybrid. Living within 45 minutes of Grantham, Lincolnshire; covering an area within  approximately a two-hour radius.

Hours: 35 hours per week, Monday to Friday.

Contract: Maternity Cover for 14 months.

What you will be doing

• Provide guidance and training to support partnerships between people with hearing loss and their hearing dog
• Assess people’s needs and provide advice, guidance, and signposting so they can get the help they need with their hearing loss
• Bring people together in local communities and by connecting our partnership with our Peer Support Volunteers

Key activities

• Manage a caseload of partnership relationships learning about their needs and providing advice, support, and services personally with the help of others
• Offer community days and dog walks in local communities bringing people together
• Provide tailored support to hearing dog partners through remote contact, home and workplace visits, and accompanying them to the vets and other places
• Create and implement partnership support plans, dog behaviour modification plans, dog welfare plans, and risk management
• Continually assess the support need and risks for our partnerships and hearing dogs and ensure adequate plans are in place to address them 

Desired candidate

The successful candidate is confident in their dog training and handling ability. They are experienced coaching and encouraging others. They can work with people with a wide range of needs and are solution focused. They can assess risk and have confidence in handling sensitive situations with empathy. They can develop professional materials for internal and external use.

Closing date: Friday 27th June 2025.

First stage interview: w/c 7th July 2025.

This post is exempt from the Rehabilitation of Offenders Act 1974.  This is in relation to the Protection of Children and Vulnerable Adults. Applicants will therefore be required to disclose all convictions (spent and unspent), cautions, warnings and reprimands and any relevant non-conviction information. The successful candidate will be required to undertake a Criminal Records Bureau Disclosure Check under the terms of the Police Act 1997 (Part V).

About the opportunity

We're in a fantastic position to have recently have partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. 

We are now recruiting for a Programme Coordinator for our schools in Birmingham.

• The Birmingham Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Birmingham Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Duties and responsibilities 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 

Qualification criteria:

• The right to work in the UK.
• Driving license and access to a vehicle for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

Reports to: Midlands Programme Manager

Salary: £27,159 per annum

Contract and hours:  Fixed term contract until 31st July 2026, full time contract (37.5 hours)
We offer flexible hours 9.30-4pm as core hours.

Closing date: Wednesday, 9th July 2025 at 9am

Interviews: We interview on a rolling basis, early application is advised. Latest interview date is Thursday, 17th July 2025

Start date: Ideally 18th August 2025

Place of work: Home with regular travel to schools in Birmingham and surroundings.

DBS requirement: All Action Tutoring staff must have an enhanced DBS check suitable for the child workforce. 
If you don’t already have one, we’ll process one for you. Should you be aware of any incidents, cautions or convictions that would appear in a DBS check, please notify us when you apply. 

For more information on the role and information about Action Tutoring, please see the attached job pack.

St Mary’s university is looking for a proactive and experienced Senior Alumni and Development Officer. You’ll play a key role in launching and growing our alumni giving programmes, from planning events to building lasting relationships, working within our newly formed and dynamic team with big ambitions.

If you are seeking a rewarding role where you can make a difference and you are an experienced and motivated individual with success in building relationships and creating engaging communications, we want to hear from you.

You'll bring experience in alumni engagement or individual giving fundraising, who is comfortable working independently and managing multiple priorities. Experience with CRM databases and a proactive approach to growing alumni networks and donor support. This is your chance to make a real impact.

This is a hybrid role based at St Mary's University, Twickenham, we are happy to discuss flexible working arrangements for the right candidate.

Overview

As the University builds on its proud heritage, we are looking for exceptional people to help shape our future. We provide a high-quality professional environment, inspired by our distinctive ethos and Catholic mission and values. Our values of excellence, generosity of spirit, inclusiveness and respect inspire us to create an academic community in which everybody is welcomed and which puts the student at the centre of all our endeavours.

St Mary’s University is committed to equality, diversity, and inclusion (EDI) and welcomes applications from all sections of the community. Learn more about our EDI initiatives and work as a Disability Confident employer.Please view our detailed access guide by following the link: St. Mary's University | AccessAble

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Closing date: 22 June 2025

STEM Learning’s vision is ‘improving lives through STEM education’ by empowering young people with the skills and knowledge to thrive through effective teaching and learning.

To achieve this, STEM Learning provides a range of support which includes subject-specific professional development for teachers and other educators, quality assured resources, STEM Ambassadors programme, and a suite of enhancement and enrichment activities.

Reporting to the Project Lead, the Account Management Officer will manage relationships with STEM Learning’s valued funders while working to ambitious targets, ensuring they have an exceptional experience.

This role will be mostly home-based, with an office day every week at either London (City) or York University (walking distance from York city centre). Travel for meetings will be expensed. The National STEM Learning Centre based at York University is a unique and impressive teacher CPD venue, mirroring the modern classroom and laboratory facilities, as well as housing their inspirational resources centre. 

Key responsibilities for the Account Management Officer role include:

• Stewardship of Funders: Manage and streamline communications with STEM Learning’s growing group of funders.
• Creative Engagement: Develop innovative ways to engage with funders, including strategic partnerships, commercial activities, and employee engagement through the STEM Ambassadors programme.
• Effective Communication: Correspond with funders using creative and engaging methods.
• Creating “Wow” Moments: Build personal connections between funders and STEM Learning’s mission.
• Collaboration: Work with internal stakeholders to ensure effective partnership delivery.
• Impact Evidence: Leverage STEM Learning’s impact evidence and collaborate with the Evaluation Team.
• Growth and Renewals: Ensure the growth and renewal of existing partnerships.
• New Partnerships: Work with the Fundraising Development team on pitches and ensure a smooth handover of new wins.

Ideal skills and experience:

• Track record in building and sustaining exceptional relationships with supporters and funders
• Strong organisational skills, enthusiasm and tenacity
• Excellent communication skills and collaboration are a must
• Specialist knowledge of the trends and developments in the sector completed through relevant training is desirable. In the role, you will need to stay up to date on relevant press and industry news.
• You’ll also be an outstanding advocate for STEM Learning and the ENTHUSE Charity, embodying their values: Sustainable – Innovative – Proactive
• If you are a proactive and innovative individual with a passion for STEM education, we want to hear from you!

Employee benefits

STEM Learning offer an exceptional benefits package, which includes: 

• 30 days annual leave plus bank holidays (up to 5 days leave can be carried over to the following leave year)
• Excellent pension scheme with employer contributions of up to 15%
• Private health care via Benenden Health plus Healthcare Cash Plan and Dental Plan
• Annual salary review
• Electric Car Benefit Scheme via Tusker
• Interest-free season ticket loan
• Discounted gym membership and shopping discounts
• Gourmet Society and tastecard dining cards (incl. 2 for 1, 50% off food bill and 25% off total bill)
• Kids Pass
• Employee Assistance Programme

The post holder is responsible for the development and application of Support Staffordshire’s overall policies & strategies with regard to creative, digital and artificial intelligence systems and tools. Creative includes all marketing and communications, both external and internal; covering members, customers and wider stakeholders - including corporate partnerships. Digital and Artificial Intelligence includes our use of information technology, new media and technology, and developing organisation wide use of artificial intelligence.

Ensuring Support Staffordshire services are consistent with our stated values

Ensuring where appropriate, that volunteers are involved in delivering our services

Ensuring effective cross-organisation working in order to meet our aims and objectives

Coordinating, performance managing and developing team staff and volunteers.

Managing delegated income/expenditure, authorising expenditure, developing relevant income streams and contributing to financial reporting.

Working collaboratively as part of our Executive Leadership Team.

To lead creative development and implementation through an agreed creative, marketing and communications delivery plan, including but not limited to:

i. Brand application and continuous development

ii. Strategic campaign planning and implementation

  iii. Member and stakeholder communication planning

  iv. Press and PR coverage

Implementation and continuous development of key creative media/platforms, including but not limited to:

i. Canva

ii. Website/s

  iii. E-news

  iv. Social media platforms

Lead our corporate partnership engagement and associated events delivery plans

Lead strategic internal communications, ensuring a one Support Staffordshire approach; working closely with our Business Support Manager and the Executive Leadership Team, who are responsible for implementation

To implement and further develop our new AI policy, with particular regard to our core principles: human oversight, transparency, fairness, privacy and security

To convene, chair and make effective use of our internal AI working group to apply AI usage appropriately across Support Staffordshire, maximising opportunities and benefits and minimising negative practical and ethical impacts

To lead our digital & AI development and implementation through an agreed digital & AI delivery plan; including but not limited to:

i. Ongoing development of IT, especially internal remote communications systems and tools, working closely with the Business Support Manager

ii. AI tool development and application

  iii. Personnel capabilities and training plans

  iv. Development of associated policies, processes and systems such as those governing data security and integrity, in association with the relevant policy lead/s

To monitoring and evaluate the effectiveness of our creative and digital work; supporting outcome and impact reporting as required.

To undertake any other duties as determined by the line manager.