Customer service management jobs

We’re looking for a Finance and Operations star to support the team across finance administration, HR processes, compliance, and operational logistics. You’ll be a key part of the smooth running of the team that enables us to carry out our work making change with young people!

About The Role
Join our close-knit, dynamic Business Support team, a virtual group dedicated to delivering high-quality, flexible, and effective support across the Dementia Support and Partnerships Directorate.
We pride ourselves on being a professional first point of contact and providing a responsive, efficient service that makes a real difference.
As a Business Support Officer, you’ll play a key role in supporting day-to-day operations—such as meeting coordination, event planning, travel arrangements, and document handling—as well as contributing to longer-term projects and initiatives. You’ll help ensure our systems and processes run smoothly and consistently, supporting colleagues across frontline services and beyond.
Interviews will take place the week commencing 15th September.
About you

- You’re highly organised, detail-oriented, and thrive in a fast-paced environment.
- You enjoy juggling multiple tasks and take pride in delivering excellent customer service.
- You’re confident using Microsoft Office and open to learning new systems and ways of working.
- You’ll report to a Business Support Team Leader and work as part of a geographically dispersed team.
- You’ll need to be proactive, adaptable, and comfortable working independently as well as collaboratively.

We’re especially keen to hear from candidates who:

- Have extensive experience in administrative support and office systems
- Are confident using tech tools, databases, and platforms
- Understand the importance of data protection and inclusive working
- Are motivated self-starters who enjoy problem-solving and continuous improvement

About Alzheimer's Society - who are we and what’s our mission?  

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. 

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.  

Our commitment to Equity, Diversity, Inclusion & Belonging  

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process 

We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you  

At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Job title: Recovery Worker
Post no: 645
Working base: Luton
Hours: 15 hours / 3 days per week
Working pattern: 10.00 - 15.00 Mon, Wed & Fri
Contract: Permanent
Salary: £23,492.04 per annum FTE (£9,523.80 per annum Actual)

Could you support individuals to gain and maintain mental wellbeing through social and structured wellbeing interventions?

About the Role

This role offers the opportunity to join our service team at Luton. Based at our Wellbeing Centre in Dumfries Street we offer activities and groups throughout the day enabling service users to manage their mental health and move through their recovery journeys. In addition to facilitating a range of groups the role will involve assessing individual’s suitability for the service and signposting to local services and community support where necessary, as well as performing 1-1 meetings with clients periodically in order to assess and create action plans.

The role includes the opportunity to support events in the community to raise awareness of our services and build links with local organisations, as well as supporting volunteer and student placements.

Service Delivery

• Deliver a service and ensure outcomes which support individuals with mental health and wellbeing needs in Luton, in line with Mind BLMK’s agreed recovery model as well as contract requirements and Key Performance Indicators (KPI’s).
• Carry out assessments on individuals’ suitability for Mind BLMK’s services in line with the Access to Service procedure and processes and the needs, priorities and support required by the individual.
• Facilitate onsite activity, drop-in and topic based group sessions. This may include planning of topics that support wellbeing, facilitating informal drop in and discussions, planning and organising activity based sessions including guest speakers and signposting and information sharing about other local services and resources.
• Encourage and support client engagement with Mind BLMK through Guarantor Membership and other opportunities available through Influence and Participation.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on 19th September 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

About the opportunity
Working closely with the Corporate Partnerships Manager and wider Philanthropy Department, the Corporate Partnerships Coordinator will identify and cultivate fruitful partnerships with a range of small, medium and large businesses.
They will help maximise the potential of corporate and other organisations for funding, volunteer recruitment, and other philanthropic opportunities, to enable growth and sustainability for Action Tutoring. This will be achieved by securing and nurturing small to medium sized organisations to provide financial support for programmes. Additionally, the Corporate Partnerships Coordinator will engage with business to generate volunteers from across the country to deliver both online and face to face tutoring.

Deadline: Sunday, 28th September 2025
Interviews: The first round of interviews will be held online on Wednesday, 15th October, and the second round will happen in person, with the location dependent on the applicant's address.
Start date: Ideally Monday 24th November 2025

Place of work: This is a flexible/hybrid role, and while you can be based anywhere in England, a willingness to travel to our London office is essential. The office address is 8-10 Fivefields, Grosvenor Gardens, London SW1W 0DH.
Contract and hours: Full-time fixed-term contract of 12 months. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities

• Identify and persuade small to medium sized businesses to fund specific schools in Action Tutoring regions as part of a pilot of a ‘local champions’ scheme.
• Drive new applications from potential corporate volunteer tutors, ensuring a strong supply of high quality applications to meet growth targets in each region, for both face to face and online delivery.
• Generate regular reports and communicate updates to volunteer partners to demonstrate the value and impact of their volunteers and financial support.
• Support programme staff to develop local partnerships, through businesses and public sector links.
• Maintain accurate records of recruitment channels and relationships; use data to analyse the effectiveness of different recruitment channels, using this information to inform future work.
• Any other ad hoc responsibilities as deemed relevant by the CEO.

Person specification 
Qualification criteria:
The right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent relationship building and networking skills with the ability to communicate with and manage a range of different stakeholders.
• Ability to manage a varied workload and work on your own initiative.
• Highly organised, able to multitask and prioritise, and complete activities to a high standard; excellent time management skills.
• Enjoy using data and creativity to suggest improvements and inform your approach to work and partnerships.
• Able to demonstrate resilience when challenges arise.
• Strong verbal and written communication skills and interpersonal skills, able to effectively adapt communication depending on the audience.
• Confident public speaker; able to present well, both in-person and online, to a range of audiences, able to be persistent and persuasive when required.
• Is able to collaborate effectively with team members and external stakeholders.
• Open to new ideas and learning. You will be willing to adapt and grow with the development of the organisation and the Philanthropy team.
• Have high computer literacy; familiar with Microsoft Word, Excel, and PowerPoint (desirable).
• Committed to equality, diversity and inclusion.
• Committed to the mission and values of Action Tutoring.
• Committed to promoting and safeguarding the welfare of children.

You will likely be more successful in this role if you have: 

• Experience in managing or building partnerships/relationships with corporations (or other institutions/sectors e.g. Civil Service, universities or schools)
• Experience in corporate (or other) fundraising.
• Experience in a sales-based role.
• Experience in using databases.
• Evidence of an interest in education and/or the third sector.

Product Marketing Lead (Life Sciences)

*Internally this role is known as Scientific Product Marketing Lead

£73,000 - £80,000plus

Reports to: Head of Growth Marketing Cancer Tools

Directorate: Directorate

Contract: Permanent

Hours: Full time 35 hours per week (Flexible working requests such as compressed hours can be considered depending on business need)

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)

Closing date: 15 September 2025 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: Screening Call, first stage competency-based interview via Microsoft Teams followed by 2nd stage face to face interview at our head office in Stratford, London. This will include a presentation/task relevant to the role.

Interview date: 1st stage: 1 and 3 October, 2nd stage: 10 and 13 October 2025

At Cancer Research UK, we exist to beat cancer.

We have a new exciting opportunity for an experienced, collaborative and results driven individual to join our team as a Scientific Product Marketing Lead. You will be responsible for expanding our customer base, product awareness and sales to academic researchers, as well as increasing commercial licenses to industry sectors.

About the team

, the research tools arm of Cancer Research UK (CRUK), is a non-profit, global community of cancer researchers, academic institutes, and professional societies, with a shared mission to accelerate cancer research. With a history of more than 40 years of managing and providing reagents to both academic and for-profit laboratories around the world, CancerTools.org has been steadfast in its mission of accelerating cancer research by making research tools widely and easily available, extending CRUKS influence to a global audience

You'll bring your strong people management skills, to coach, motivate and guide a small team (c4) of Product and Senior Product Managers. You will provide key direction to deliver MQLs and driving growth to meet sales targets for our leading cancer product portfolios in specific cancer research fields.

This is a great opportunity for an experienced Senior Product Marketing Manager or Product Marketing lead from a Life Science reagent background, to join a mission driven organisation and have a real impact in how we connect, collaborate and ultimately enable world class researchers to continue their life saving work.

You'll be joining a growing team of individuals passionate about what they do, so we are looking for candidates who thrive in a dynamic startup environment, keen to make the role their own and grow with us.

What will I be doing?

• Accountable for global scientific marketing, with line management and responsibility for a team of Product Marketing Managers across key cancer areas

• Provide strategic direction to the product marketing team to develop and manage multichannel, data-driven marketing campaigns across cancer areas to deliver on revenue targets, KPIs, within budget

• Responsible for strategic marketing and content strategy to optimise scientific content and campaigns across cancer research areas for Marketing qualified leads (MQL) and revenue generation (product marketing collateral, case studies, resources, webinars, global exhibition, third-party advertising, email campaigns, Search Engine Optimisation (SEO) and Pay per click advertising (PPC), market research and surveys)

• Monitor global competitive developments across cancer fields, to revise and direct product strategy and positioning accordingly

• Responsible for strategic engagement with Key Opinion Leaders, and partners, existing customers in academia and Industry to explore new avenues for growth, inform strategy and cancer portfolio improvement

• Steer product lifecycle management, new product launches, global pricing strategy, e-commerce optimisation and promotional activities

• Expand and grow qualified customer databases for prioritised cancer research areas

• Identify market opportunities for product additions and improvements for company-wide communication

• Accountable for overall reporting of KPIs, MQLs and revenue against target to the senior leadership team

What are you looking for?

• Extensive experience in senior product marketing or senior marketing roles in the life science reagents industry (knowledge to include, minimally, antibodies, cell lines, cell culture)

• Exemplary communication skills, both written and verbal

• Demonstrable success in increasing global market share in life science product portfolios through targeted marketing strategy

• Line management experience

• Experience in setting, monitoring and delivering on marketing KPIs, sales targets and communication to management

• Full knowledge of using the marketing channel mix, including digital channel marketing expertise (SEO, PPC, Email, Web, Social, Third Party)

• PhD in a Life Science discipline or BSc/MSc with equivalent commercial research experience (cancer related fields preferred)

• Knowledge or experience of cancer/oncology specific products and tumour models (Cell lines, PDX, Organoids) isn't essential but would be beneficial

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check. (To be included if applicable)

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

We have the exciting opportunity for a Victim Care Advocate to join the triage team in Sheffield, South Yorkshire.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based at our office in Sheffield, dealing with inbound enquiries and making outbound calls to victims of crime, reviewing and triaging referrals from the police.

As a Victim Care Advocate you will:

• Work directly with people who have been impacted by crime, assessing support needs and completing risk assessments, providing immediate support and signposting to ongoing support and advocacy
• Develop knowledge and links with other organisations who support victims of crime

You will be:

• A self-starter with good organisational & time management skills
• An excellent communicator
• Working across teams & with external agencies to achieve goals
• Working in a digital environment & be able to use a range of IT equipment & programmes.
• An understanding of crime & the impact it has on individuals & communities

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Senior Community Fundraiser

Job reference: REQ004471

£44,742 a year

Leeds LS10 1JF / Hybrid working.

Permanent 35 hours a week

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to our website.

The Supporter Care Coordinator role sits within the Supporter Experience team, whose goal is to ensure that all Scope supporters, whether they are giving time, money, or voice, have the best experience each time they interact with us.

The role

As Senior Community Fundraiser, you will play a key role in helping Scope achieve its mission to create a fairer society for disabled people. You will lead community fundraising across the North of the UK, developing inclusive and engaging programmes that empower local volunteers, community groups, and businesses to support our work.

You will:

· Develop and deliver Scope’s Community Fundraising strategy in the North, identifying opportunities that reflect the diversity of local communities.

· Build and nurture relationships with supporters, volunteers and stakeholders, ensuring everyone feels welcomed, valued and supported.

· Monitor and report on fundraising performance, helping to shape future plans and drive income growth.

· Collaborate with colleagues across Scope to ensure our fundraising activities are inclusive, accessible, and aligned with our values.

· Stay informed about sector trends and bring fresh, inclusive ideas to our fundraising approach.

You will report to the Community Fundraising Lead and work closely with teams across Fundraising, Brand and Marketing, Retail, and Services.

About you

We are looking for someone who:

· Has experience in fundraising and is passionate about engaging communities in meaningful ways.

· Is confident managing community fundraising programmes and volunteers, with strong organisational and project management skills.

· Brings creativity and innovation to fundraising, with a commitment to continuous learning and improvement.

· Communicates clearly and respectfully, and builds inclusive relationships with people from all backgrounds.

· Understands the importance of accessibility, safeguarding, and compliance in community fundraising.

It would be great if you also have:

· An understanding of the social model of disability and the barriers disabled people face

· Experience working with external agencies or managing inclusive fundraising campaigns

· Familiarity with CRM systems and fundraising software

· An interest in inclusive event management and supporter stewardship

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 27 days holiday plus bank holidays

· Flexible, hybrid and remote working options

· Pay progression at 6 months and 2 years

· Company pension

· Excellent training and career development

· Strong colleague networks across disability, race and LGBTQ+

· Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our website via the link and apply online.

Application closing date: 17/09/2025

METRO is an equality, diversity and inclusion charity that runs health, community and youth services across London and the south-east. The charity started in 1984 as the Greenwich Lesbian and Gay Centre. Today METRO runs health and wellbeing services, supporting people experiencing issues around sexuality, gender, equality, diversity or identity.

The Head of Fundraising & Communications is a new role at METRO. The successful candidate will be responsible for leading METRO Charity’s fundraising efforts and overseeing the charity’s strategic communications, driving growth through individual giving, legacies, corporate partnerships, community fundraising, and trusts and foundations. This role also encompasses enhancing METRO’s public profile and engagement strategies in alignment with the organisation’s values and goals.

The Head of Fundraising & Communications will oversee the development and implementation of comprehensive fundraising strategies, and provide oversight of the organisation’s overall communications and engagement with key stakeholders, ensuring alignment with income generation objectives. This role will ensure that fundraising initiatives are effectively integrated with the charity’s strategic communications to develop and engage a strong supporter base.

South Kilburn Trust is seeking a passionate Community Engagement Coordinator. This role involves recruiting and training local volunteers, conducting door-to-door outreach, organizing events that foster cohesion among South Kilburn's 7,500+ diverse residents, and transforming community insights into action through partnerships with local organizations including the local council. The ideal candidate will be approachable, organized, and committed to social justice, with strong communication skills and experience motivating teams,supporting the community to actively take part in shaping the future of South Kilburn. 

Reporting to: Community Engagement, Partnerships and Marketing Manager
Benefits: Pro-rata share of 25 days (FTE) annual leave and bank holidays. Company Pension Scheme. Flexible working*.
Location: Mostly in person in our South Kilburn office.

Expected Start Date: September 2025

About South Kilburn Trust

South Kilburn Trust (SKT) is a Community Development Trust working to improve the lives of residents in an area of London that is undergoing a long-term physical regeneration. It is the role of the Trust to identify the needs of local people and to advocate for them. We are a small and dynamic team dedicated to working with residents to make positive change in our community!

Job Description

Job Purpose

The aim of this role is to enhance community relations, ensuring that residents are heard, supported and engaged in important change in South Kilburn.  South Kilburn is home to more than 7,500 people, many of which have been impacted by long term regeneration. Involving residents in shaping their future is central to our purpose, whether by ensuring local assets and amenities work for them, or by influencing service delivery. This makes the Community Engagement Coordinator an exciting and important role within the team.

Main Tasks:

Volunteer Recruitment, Training and Coordination

· Recruit and maintain a team of twenty active volunteers from the local community to assist in community building initiatives.

· Develop and deliver a volunteer programme to engage the South Kilburn community which will likely include, but not limited to:

o Community research and consultation

o Promoting community cohesion through events

o Mobilising residents through participation in action groups, community forums and resident panels.

· Train volunteers in peer-engagement and consultation practice,

· Induct and supervise skilled volunteers, as necessary.

Community Cohesion and Wellbeing

· Encourage and inspire volunteers to work as a team, take ownership of each activity, and to celebrate collective successes,

· Involve volunteers in planning and delivering community projects and events.

Resident Voice

· Community Conversations: Conduct outreach in the community with trained volunteers, including door-to-door surveys, pop-up stalls and focus groups.  

· Collect and systematically analyse information gathered through outreach and community consultation.

Widening Participation

· Increase rates of community participation, belonging and pride across all segments of the community in South Kilburn.

· Use creative methods to increase engagement based on needs identified by all sections of our diverse community.

· Contribute to a new system of representative community governance, enabling the resident body to speak with one voice.

· Document and build a narrative of the work we do within the community, including findings from surveys, resident spotlights, opportunities, and initiatives.

Empowerment and Progression

· Seek opportunities for the community, within the community, working to engage interested residents and community groups to participate in and lead on initiatives.

· encouraging residents to get involved in the resident led partnership group, support with preparing and informing them of the process.

Partnerships and Information Sharing

· Seeking local opportunities; maintaining awareness of events and activities in around South Kilburn, working with volunteers to disseminate accurate information and signposting,

· Maintain relationships with a wide range of stakeholders including locally based partner organisations, community groups, and Brent Council officers.

· Participating in and documenting internal and external community events and activities; contributing to a narrative of life and activity in South Kilburn and the work we do here at SKT.

 Other

· Be an ambassador for SKT and ensure our values: open, empowering and caring are upheld by the volunteer team.

· As we are a small but growing team, the Community Coordinator is expected to participate in team actions, mobilising through outreach and events to increase our collective impact for the community.

Person Specification

Essential Qualities:

· Approachable and personable,

· Organised and proactive,

· A good facilitator and convenor,

· Passionate about people and social justice,

· High level of empathy, an understanding of regeneration, and experience of supporting and involving communities experiencing stress.

· Committed to the principles of equal opportunities and diversity. 

 

Essential Skills and Knowledge:

· Demonstrable ability to plan and manage own workload,

· Experience in leading and motivating teams,

· Excellent verbal communication and active listening,

· Persuasive, credible and determined,

· Can demonstrate initiative.

Desirable:

· Digital communications experience; familiarity with using social media and content creation.

· Spoken Arabic, Somalian, Tigrinya, French, Portuguese, Spanish, or other widely spoken minority language in South Kilburn,

· Knowledge of community organising techniques and methodology.

*’Flexible working’ means this role could suit someone wanting to work 9am to 5pm or 10am -6pm, four days a week or shorter hours over more days to fit around childcare commitments, for example.

Salary: £12.60 per hour equivalent to a yearly salary of £24,570.00 per annum

Location: Sunderland Furniture Shop

Contract: Fixed term contract – September 2025 ending December 2025

Hours: 37.5 per week

Closing date: Thursday the 11th of September at 11:30pm

We’re looking for an enthusiastic individual to join us for as a seasonal worker at Shelter! This is a brand-new role as a Order Picker in our Sunderland Furniture shop. This is an exciting opportunity to join us at a key time of year helping to raise vital funds throughout our Autumn and Winter period for people who are homeless or badly housed.

About the role

As a seasonal order picker, you will play a vital part in ensuring our customers receive their orders accurately and efficiently on time during our busiest period. It will involve working as part of a small team, being responsible for picking and packing products, maintaining stock accuracy and supporting with the smooth flow of goods in and out of the operation.

The role will be fast paced working to accurately pick, pack and process customer orders in line with SLAs. It will involve working collaboratively with team members to meet targets and communicating any issues to the Order Picker Supervisor.

About you

To be successful in the role you will need to be comfortable working at a fast pace and ensuring to maintain a high level of accuracy in a dead-line driven environment. Also making sure to have strong attention to detail to make sure the orders are picked and packed correctly.

Being able to work well as part of a team is important to contribute towards a positive and efficient working environment and be confident to use basic IT systems and handheld devices to update stock and order records.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement.

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

· We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We have an exciting opportunity for a Caseworker to join the Operations team in Bridgewater, working 37.5 hours a week, on a hybrid basis working both at home and from our office in Bridgwater Police Centre, with regular travel throughout Avon & Somerset.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records.

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Competent IT skills, able to use generic systems.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

An exciting opportunity has arisen for an HR Administrator to join a highly regarded not-for-profit organisation. This is a full-time, 12 month fixed-term maternity cover contract based in London, providing essential administrative support to the HR team to ensure the smooth running of all human resources processes and the employee lifecycle.

Key responsibilities of the role:

• Act as the first point of contact for HR and recruitment enquiries, delivering excellent customer service to staff, volunteers, and external stakeholders
• Coordinate recruitment processes, including preparing job adverts, supporting managers with documentation, liaising with candidates and agencies, managing the applicant tracking system, arranging interviews, and issuing offer letters
• Support onboarding processes by preparing contracts, arranging and delivering inductions, setting up new starters on the HR system, and issuing confirmation correspondence
• Administer employee relations and benefits processes, including managing staff changes, leavers, annual leave queries, absence monitoring, and renewals of checks and registrations
• Maintain accurate HR records and databases, run reports, update intranet pages, and ensure compliance with GDPR requirements
• Assist with the coordination of learning and development programmes, including organising training sessions and maintaining attendance records
• Support wellbeing initiatives and activities for staff
• Monitor HR and recruitment inboxes, respond to general queries, and process invoices
• Collate monthly payroll data for submission to finance and support key HR processes such as probation reviews and end-of-year activities

Ideal candidate profile:

• Previous experience in an administrative role within a busy team, ideally within HR
• Strong IT skills, including MS Office (Word, Excel, PowerPoint) and experience with HR databases
• Excellent attention to detail, organisation, and ability to prioritise effectively
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams
• Proven ability to manage sensitive and confidential information with discretion
• Proactive and self-motivated, with a positive approach to work
• Experience of working in the charity or clinical sector is desirable
• Knowledge of Canva or similar design tools would be an advantage

Location: London (minimum 4 days per week in the office after induction)
Salary: £30,000 per annum
Working hours: Full-time (35 hours per week)
Contract: Fixed-term maternity cover (12 months)

This vacancy will be actively shortlisted so early applications are encouraged to avoid missing out.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

We have an exciting opportunity for a Multi Crime Caseworker to join the Victim Help Centre team in North Wales, working 37.5 hours a week.

Do you want to make a difference every day?

Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?

Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

Why work for us?

This is a unique opportunity to play a leading role in helping transform digital fundraising and engagement at CARE International UK as we begin implementing our five-year fundraising strategy. CIUK has significantly scaled and improved our digital programme in recent years. However, the way we are setup means the individuals and teams leading digital activity face challenges due to processes, capacity and silos that make transformative growth difficult. Taking a holistic view of our digital programme and with your expertise and experience, you’ll help us build on the activity that’s working well, while identifying areas of lower potential to scale back. At its core, the role is about using digital to deliver greater income, influence, and impact for the women and communities we work alongside around the world.

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact. We understand that everyone has commitments and welcome flexible working arrangements.

About you

You’ll be a strategic, collaborative, creative facilitator who can spark innovative thinking across teams. You can convene the right people and support CIUK to develop bold, audience-focused digital ideas. You’ll be motivated by the opportunity to help us rapidly scale up our digital programme and a keen self-starter with lots of enthusiasm.

About the role

You will work cross-functionally to break down silos, develop an integrated digital strategy, and rapidly scale up our digital activity to meet our fundraising growth ambitions. You’ll set the bar for digital best practice and champion this across the organisation; sharing learning, helping outline a roadmap to becoming a digital-first organisation. You’ll support across teams with testing and innovating new products and propositions.

This role will require a digital strategist with experience across the mix – from mobilisation and campaigning to fundraising and supporter experience. A keen eye for analysis and an audience-led approach, enables you to look beyond any one function or objective to drive growth; be that income, impact or engagement. You’ll have ample experience and/or knowledge of a wide variety of digital platforms and tools including CMS systems, Google Analytics, PowerBi, Impact Stack/Engaging Networks, MailChimp, social media and Adwords.

This is a part-time role but we are open to flexible working arrangements and a discussion around hours.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy and our Code of Conduct. They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.

Closing date: 1 October 2025 at 11pm

Interview date: 9/10 October 2025