Customer service manager jobs in leeds, greater london

We are looking for a capable and creative Content Coordinator to join our Marketing and Digital team. This is a crucial role, working across our digital channels to deliver ongoing communications and create content. You will be comfortable writing for different channels, formats and audiences, able to adapt your approach according to what’s needed. As a team, we cover a wide range of activities, and every day is different. You could be going from working on video editing one moment, to building an automated email campaign or preparing content for Instagram the next. 

The Content Coordinator manages operational and administrative activity for the content team, ensuring that things run smoothly. You will have responsibility for our content calendar, managing the shared inbox and coordinating requests from staff. You will work closely with all Marketing and Digital team members, as well as with colleagues from across the RCR, helping to deliver effective and engaging communications. 

What you’ll do

• Manage the day to day operations of our email platform, helping to develop new opportunities, build workflows and analyse engagements.
• Help to develop and deliver compelling content for our social media channels.
• Optimise and improve website content, ensuring consideration of SEO and UX.
• Edit and deliver video content for our channels, alongside other digital assets.
• Provide critical operational support for our channels, content planning and the wider team. 
• Work with colleagues across the organisation in building high quality, engaging content for audiences, using insight to drive decision making.

What you’ll need

• An interest in creating digital content that inspires, motivates and engages our audiences. 
• Excellent communication and copywriting skills, with an understanding of how to adapt your approach to suit different audiences. 
• Experience in using bulk email platforms and content management systems
• Experience in writing and creating content for social media and websites
• An interest in using audience insight to inform communications
• Ability to multitask and manage a busy workload

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Lead multi-million-pound partnerships for the UK’s largest nature conservation charity and Europe’s biggest nature-focused NGO, helping to build a future where nature and business thrive.

The Business Engagement team leads the RSPB’s work with the private sector and plays a central role in the charity’s strategy, working with businesses as agents of change. With a clear strategy and strong ethical foundations, the team are well positioned to raise £15 million through corporate partnerships by 2030 – and this role is central to making this happen.

Reporting into the Head of Business Engagement, you will oversee and grow a portfolio of multi-million-pound, strategic corporate partnerships, and ones that have the potential for this, ensuring they deliver both significant income and deep impact for nature. Partnerships include Tesco, Co-op, Ella’s Kitchen, Cemex and Barratt.

Working closely with the Head of New Business & Impact and the Head of Business Practice & Advocacy, you will deliver on RSPB’s Business Engagement Strategy, which focuses on:

• Investing in nature at scale
• Driving business practice change
• Influencing policy and systems
• Reaching new audiences through customers, employees and B2B engagement

As Head of Partnership Delivery, you will:

• Lead RSPB’s most strategic corporate partnerships, overseeing a portfolio that includes Tesco, Co-op, Cemex and Ella’s Kitchen. These relationships are already delivering conservation impact and income, but there is more potential to unlock.
• Manage and mentor a skilled team of four, with a collaborative, empowering leadership style and people-first approach
• Drive income growth and unlock new value from existing partners – including funding for restoration, nature projects, biodiversity in supply chains, engaging with business customers and employees’ and behaviour change initiatives
• Work across internal teams – including Global Conservation, Country teams, Fair to Nature, Policy & Advocacy, Finance and Communications – to integrate technical expertise and policy influence into our partnerships
• Play an active leadership role across the Business Engagement team and wider RSPB, helping evolve their approach to corporate engagement and championing the role of business in nature recovery

Ideal skills and experience:

• A track record of leading and growing high-value, strategic partnerships – ideally at a multi-million-pound scale
• Strong strategic and commercial thinking, with the ability to balance income generation and mission-driven impact
• A collaborative, empowering leadership style with a people-first approach (team leadership experience is essential)
• Experience of influencing and engaging senior stakeholders, both internally and externally
• Confident managing sensitive ethical considerations and public scrutiny
• Experience or interest in sustainability, ESG or climate is helpful, but not essential
• Could suit someone stepping up from a senior partnerships role

Employee benefits

This is a home-based role, open to candidates across the UK, with a preference for someone based in England. Regular team meetups in London or at Sandy HQ (Bedfordshire), with travel costs reimbursed.

Benefits include: 

• 34 to 38 days’ annual leave (depending on length of service), including bank holidays
• Up to 7% employer contribution pension scheme
• Life assurance (5x salary)
• Four-week paid sabbatical after five years
• One paid volunteering day per year
• Generous sick pay

Can you help a community organisation reach its potential?

This is an exciting opportunity for a trusts and foundations fundraiser with some experience to shape a new role. The post offers an attractive balance between having the autonomy to work on your own initiative, whilst working closely (and receiving full support from) the CEO,  who is also an experienced fundraiser and member of Chartered Institute of Fundraising. 

You will be responsible for applying for grants for the varied work of the charity and managing relationships with a portfolio of existing funders.  You will work with the CEO to contribute to and shape the organisation’s fundraising strategy, which is likely to involve diversifying our funding strategy into additional types of fundraising. This post would suit a competent trusts and foundation fundraiser with a few years’ experience, who is looking to diversify their fundraising experience into other areas of fundraising (e.g. individual donations, community and event fundraising, or corporate) and grow with this new fundraising department. 

Ascension Community Trust (ACT) is a busy and much-loved local charity. Our current focus is on reducing poverty and improving the health, education and opportunities for the residents of our community.

As a Trusts & Foundations fundraiser you will be responsible for fundraising for a range of ACT’s community projects including Newham District Foodbank (A Trussell Trust foodbank delivered by ACT and two community partners), welfare benefits advice, immigration advice, ESOL classes, work with adults with learning difficulties,  as well as  work with children, young people and their families. 

The role is based in Custom House, Newham, but would be open to homeworking/ hybrid working by negotiation.

Charity People is delighted to have partnered with The Passage to find a brilliant new Challenge Events Manager to join their ambitious, successful and creative team.

The Passage are an incredible London charity providing people experiencing homelessness with the support to transform their lives. Their vision is of a society where street homelessness no longer exists, and everyone has a place to call home. Their vision is of a society where street homelessness no longer exists, and everyone has a place to call home.

In 2023-24, they supported over 2000 people experiencing or at risk of homelessness and prevented nearly 900 people from becoming homeless through a variety of services.

This permanent role is based in Westminster, London and comes with a salary of £40,148 (inclusive of London weighting). They have an excellent benefits package including: 34 days holiday (incl Bank Holidays); subsidised gym membership; employee assistance programme; dedicated Equality Diversity and Inclusion Working Group; and enhanced maternity, paternity and shared parental and adoption policy.

About the Role

We're looking for a passionate and experienced Challenge Events Manager to lead and grow our challenge events programme at The Passage. This new role offers a unique opportunity to shape a new events strategy, inspire supporters, and drive sustainable income. You'll manage third-party and bespoke events, build supporter journeys, and create engaging content to foster community and loyalty. Working closely with the wider team, you'll bring fresh ideas, test new concepts, and deliver high-quality events that raise both funds and our profile.

Role and Responsibilities:

The successful candidate will be joining at an incredibly exciting time at The Passage, with challenge events having grown in profile and prominence over the past 12-18 months - with an incredible 50 people signed up for the Hackney Half this year, it is the start of something exciting for the fundraising team.

The postholder will:

• Lead the delivery and development of The Passage's Challenge Events strategy, expanding the portfolio and growing net income.
• Research, test, and implement new events to diversify fundraising opportunities and attract new supporters.
• Provide tailored stewardship to individuals and groups, enhancing supporter journeys and retention.
• Collaborate with internal teams to drive corporate participation, deliver compelling marketing campaigns, and support volunteer-led fundraising.
• Oversee third-party relationships, ensure value for money, and manage event safety through robust risk assessments
• Produce and manage the Challenge Events income and expenditure annual plan and budget.

About You:

You will bring passion, ambition and energy about the work of The Passage combined with the essential skills to build and deliver a brilliant calendar of challenge events. This will include:

• Proven track record and knowledge in delivering third-party and bespoke challenge events, including participant recruitment and supporter stewardship.
• Experience in recruiting engaged and passionate fundraisers/participants and building long-term relationships through excellent supporter engagement.
• Skilled in planning and executing mass participation and third-party events, often in collaboration with external agencies.
• Strong ability to use data, insight, and market trends to inform strategy and identify growth opportunities.
• Demonstrated success in setting budgets, achieving income targets, and driving portfolio growth.
• Familiarity with CRM systems like Salesforce and experience working within the charity sector.

If this Challenge Events Manager role motivates and inspires you, please contact Kevin at Charity People who can tell you more and how to apply. We'd love to help you get your next role.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

Our Educational Services and Events Teams are in a period of rapid growth and are looking for a proactive and enthusiastic individual with an interest in education and events to join us in this new role.

This is an exciting opportunity to work for an organisation dedicated to improving the public’s health. The Royal Society for Public Health (RSPH) is the world’s longest-established public health organisation. Based in central London, but working across the UK, we are a public health charity with over 6,000 members, all of whom work to improve and protect the public’s health. Our activities include qualifications, digital learning, publishing, conferences, membership, policy, and campaigning work.

Reporting to the Educational Services Manager, you will be a key player in the Educational Services and Events teams. You will support the delivery of a wide range of events and training for our members and learners. The successful candidate will learn all facets of training administration and events delivery. Excellent organisation and communication skills are essential.

This role is split between training and events. The training portion of the work will be supporting our wide range of in person and online events, such as webinars, member events, in person and online conferences, and specialised courses. For the educational services part of the role, you will be administering our training and digital learning systems and supporting the team as they develop, design, and deliver an ever-growing range of educational products and services. Day to day, the role will cover a wide range of administrative and customer service functions. Events coordination, online/hybrid events, training development, and project coordination are all potential learning opportunities within this role.

This is a great opportunity to join an organisation committed to supporting the health and wellbeing of its employees.

In return we offer:

• 25 days annual leave
• Agile working structure
• Pension contributions
• BUPA Cash plan
• Cycle to Work Scheme
• Membership of the Royal Society for Public Health
• Access to public health knowledge and skills training courses and qualifications
• Organisational commitment to supporting the health and wellbeing of our employees
• Welcoming and friendly team of colleagues, and an active Health Champions programme

RSPH values and actively strives to have a diverse and inclusive workforce in a working environment free from discrimination.

To apply

Please email a copy of your CV and a supporting statement of no more than two pages. We are particularly interested in your events management, organisational, and administration skills, alongside any experience with Learning Management Systems, online events platforms, and training coordination experience.

Potential interview dates: 28/29 May, during working hours. Interviews will be in person at our London office. Please let us know on application if accommodations need to be made.

Interviews will be with our Educational Services Manager and Events Officer, followed by an informal staff panel.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note that due to the high volume of applications, we may only be able to contact those candidates who are called for an interview.

No agencies please.

Please do let us know if you require any adjustments to allow you to participate in this recruitment process.

Position Title: Trust & Grants Manager

Responsible to: Head of Income Generation and Fundraising

Salary: Up to £36,000, pro rata

Hours: 0.8 FTE (4 days a week)

Benefits include: Flexible work environment, 23 days annual leave (pro-rata) which increases after 2 years, 3 Volunteering Days (pro-rata), 3 Trust Days, Death in Service, Employee Assistance Programme, Auto Enrolment Pension, paid agreed expenses.  

Location: Home-based with the ability to travel nationally (including small number of overnight stays)  

Term: 0.8FTE, permanent    

Closing Date: 14 May 2025 at 5pm 

Interview Dates: 21 & 22 May2025 (via teams) 

About Dame Kelly Holmes Trust  

Dame Kelly Holmes Trust puts world-class athletes shoulder to shoulder with young people. Equipping them with a winning mindset and shaping their futures - it's a teammate like no other.   

Whether that’s building relationship skills, improving self-esteem or learning to stay focused, our sporting champions help the next generation move forward with confidence.  

Application Process:
Please send your application of a CV and Cover Letter of no more than 2 pages. Your Cover Letter should demonstrate how you meet the key responsibilities of the role and job criteria detailed below.

We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. To ensure an inclusive recruitment process, all cover letters and CVs are anonymised before shortlisting.

Job Description  

Reporting to the Head of Income Generation and Fundraising, we are looking for someone with a passion for helping vulnerable young people to achieve their potential and who is excited by playing their part in raising funds towards our £1 million target. Working in our small Income Generation Team, you will have responsibility for writing compelling proposals and reports that showcase the impact of our work. You will have the opportunity to build lasting relationships with current and potential funders, building and stewarding our restricted income pipeline which you will own.

We are looking for someone with a strong track record of securing funding, preferably within the youth, sport for development or health & wellbeing sector. Strong attention to detail is essential, along with the ability to manage multiple priorities and work independently.

We are a home working charity which is committed to flexible working.  We are open to considering different working patterns for this role.

Key responsibilities  

Fundraising and business development  

• Write compelling funding proposals and cases for support, from £5000 to £100,000s

• Own and grow Trusts and Grants pipeline, identifying and researching new funding opportunities 

• Cultivate and steward relationships with new and existing funders

• Represent Trust at programmes, events, funder meetings

Relationship Management 

• Build and maintain strong relationships with current and potential funders

• Ensure effective communication with funders, providing high quality reports and updates 

• Work collaboratively with internal teams to ensure funded projects deliver maximum, demonstratable impact in line with funder expectations

Managing systems and processes 

• Create a calendar of opportunities for grant submissions, ensure application deadlines are met

• Maintain accurate and up to date funder records in Trust’s CRM system, Salesforce 

• Maintain efficient systems for tracking applications and reporting

• Work closely with Senior Finance Manager to ensure restricted income is accurately forecasted and updated accordingly 

General responsibilities 

• To ensure Data Protection procedures are followed at all times 

• Role model the Trust’s values and behaviours and encourage individuals to do the same 

• To ensure that a positive image of Dame Kelly Holmes Trust is projected at all times 

• To contribute to other activities undertaken by Dame Kelly Holmes Trust 

• To contribute to organisational effectiveness through positive team working 

• To adhere to Dame Kelly Holmes Trust Health and Safety & Safeguarding Procedures. 

Criteria: Essential/Desirable

How Evidenced & Assessed: Interview/Application 

Proven experience in trust and grants fundraising, securing five and six-figure and multi- year funding partnerships - E (Interview/ Application) 

Demonstrable success in developing compelling proposals and reports for funders - E (Interview/ Application) 

Strong relationship management skills  - E (Interview/ Application) 

Excellent written and oral communication skills with the ability to convey impact effectively - E (Interview/ Application) 

Highly organised with the ability to manage multiple projects and deadlines - E (Interview/ Application) 

Knowledge of youth, sport for development or health & wellbeing sectors - D (Interview/ Application) 

Experience of using CRM systems, ideally Salesforce - E (Interview/ Application) 

Ability to work effectively with colleagues to establish a collaborative working environment - E (Interview/ Application) 

Able to handle significant confidential material and information - E (Interview/ Application) 

Dame Kelly Holmes Trust recognises the value that a diverse workforce can bring to our organisation and strives to reflect this among our employees, athletes, volunteers and other stakeholders.  

We are recruiting for an experienced Area Manager to oversee 12 dedicated shop teams in Greater London and South East England.

In this role you will provide great leadership, inspiration and support to ensure the shop teams (paid colleagues and volunteers) are the very best they can be.  You will develop your team to deliver commercial success and be passionate ambassadors for Scope within the local communities.

Permanent - 35 hours per week (Monday - Friday does include quarterly weekend working). Some home working is involved.

Starting full-time salary £36,429.86 per annum and this role will also include a Car allowance of £5,000 per annum or a company car is available.

The role will be supporting 12 Scope shops in Greater London and South East England. Overnights stays and travel will be an expected part of the role.

The role

The role is ideal for an experienced Area Manager with a background in fashion and the charity sector, but we also welcome candidates from the retail industry with strong transferable skills as well as a great attitude and willingness to learn:

Key responsibilities of the role will include:

• Maximise sales and effectively manage expenditure to achieve profit targets.
• Oversee shop teams composed of both paid colleagues and volunteers to drive performance.
• Support and deliver key activities from the Retail Strategy and Business Plan.
• Identify and develop the potential of colleagues  across the Area.
• Build effective working relationships and work collaboratively with internal and external stakeholders.
• Positively promote Scope with the public in the local community.

About You

• You will be passionate about retail
• You will have a love of sustainable fashion and bring extensive, multi-site experience managing a large team.
• You will be commercial, resilient, have a can-do attitude and be a great coach and an inspirational leader.  
• You will be a dedicated team player with a strong work ethic, a great attention to detail and solid reporting skills.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people. 

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.  

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 35 days holiday plus bank holidays
• Flexible working (where we can)
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses. Together we will be unstoppable. For more information go to our website.

How to apply

Click the apply button to create an account and complete your application form.

Closing date for applications: 11:59pm GMT on Thursday 15 May 2025.

Are you an experienced, innovative, and strategic leader ready to make a global impact? The Royal College of Radiologists (RCR) is seeking a visionary Head of RCR Learning to elevate our learning and events portfolio to new heights.

The successful applicant will provide visionary leadership to develop and successfully bring to market RCR’s digital and face to face learning and events portfolio, ensuring it is innovative, high quality and commercially positioned as the go to global market leader for both members and non-members working within medical imaging and oncology services.  This will be delivered against the backdrop of the RCR’s wider strategic priorities, proactively enabling the wider organisation to meet its objectives, which include membership growth and workforce development in addition to the provision of world class learning resources.

The RCR is a great place to work, with an ambitious agenda. This is the perfect role for a passionate and confident individual with a proven track record of delivering value and impact across the business. 

What you’ll do:

• Strategic development of the digital learning and events portfolio to deliver increased membership participation and global engagement, with consequent income generation (both direct and indirect).
• Product development through adapting and evolving RCR’s learning offer to meet and exceed users’ needs, covering both the learning products and the platforms on which they are delivered.
• Global growth and partnerships by building engagement with RCR’s digital learning and events with an appreciation of the diverse needs of segmented target audiences.
• Ensure marketing and sponsorship form key parts of the teams strategies, enabling delegate and income targets to be met. 
• Lead and develop a high performing team to keep RCR Learning at the top of its game.

What you’ll need:

• Strong experience of leading a successful learning team, including the delivery of events, conferences and online learning.
• Excellent leadership abilities, capable of developing and retaining a high performing team.
• Experience of managing contracts, budgets , negotiation, business planning and income generation.
• Strategically and commercially minded leader.
• Ability to build and sustain strong and mutually beneficial relationships
• Solution orientated innovator, proactive in keeping yourself up to date with latest developments 

If you are a skilled professional looking for their next challenge to demonstrate their skills and expertise whilst thriving in a fast-paced environment then this may be the position for you. Please find out more about the Head of RCR Learning role, the RCR and instructions on how to apply by visiting the RCR website and reading the candidate pack.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Position: Head of Product and Systems Management 
Hours: Full-time, 35 hours a week 
Contract: Permanent 
Location: Office-based in London, N4 with flexibility to work remotely 
Salary: £65,118 per annum plus excellent benefits 
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities. 

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics). 

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Product and Systems Management team are responsible for: defining our product vision; setting the product strategy; and executing on it by delivering new functionality that meets customer needs and supports business goals.

Across all of our products our Product and Systems Management team cover the following areas:

• Being fully responsible for the provision and management of the system
• Owning the list of user requirements. These are known as product backlog items (PBIs) and are drawn from user group meetings/discussions. These PBIs are then scheduled for build and release. 
• Manage the relationship with any external support companies for the relevant products and interconnected products and systems including accounting online, bank checking and deduping systems.
• Manage the data cleanliness, accessibility, availability and retention in accordance with our data governance and security policies particularly the information and data management framework. And develop and maintain automated processing of bulk data.
• Enshrine continuous improvement into the use and development of our Products.

Our use of Product Management comprises of all of our critical business systems (Finance, HR, Intranet, Microsoft end user applications).

Our Head of Product and Systems Management plays a crucial role in the development and delivery of our Product and Systems Management. This role is also responsible for defining and delivering the Product and Systems Management team’s strategy/roadmap and ensure they are delivered. 

For this role we’re looking for:

• Expert level experience of managing a Systems Support Team
• Expert experience of Product Management
• Experience of managing external stakeholders and 3rd party suppliers effectively

Closing date for applications: 9:00am on Thursday 15 May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role

Use our data to deliver actionable insights for teams to better achieve our mission both internally and externally.

The type of person we’re looking for: 

You will enjoy working with numbers and with people. You will be excited by using data to derive insights and have some experience of using large datasets to inform other stakeholders. Intellectually curious, you will enjoy both working independently to conduct analysis and working with others to access data and share actionable insights.

We have access to a unique dataset within the kinship care space, and we want to use these data to better drive change – including how we develop and deliver our services, how we influence policy and practice informed by evidence, and how we use the experiences of kinship families to drive positive change.

You may want to work remotely or spend 1-2 days in our London office to spend time with colleagues.

Key responsibilities:  

• Data management: Bring together data securely from multiple sources such as Salesforce, Form Assembly, Engaging Networks and spreadsheets – helping to ensure it is clean and easy to work from. 

• Data analysis and reporting: Conduct statistical analysis on datasets to identify trends, patterns, and opportunities for service improvement, policy formation and evidence building. Present findings through reports, dashboards, and visualisations. 

• Performance tracking: Assist in tracking and evaluating the success of charity programmes by working with teams to define key performance indicators (KPIs) and providing practical actionable recommendations for improvement. 

• Data quality and integrity: Help ensure the accuracy, consistency and reliability of data across systems. Support colleagues through implementing best practices that lead to improved data quality whilst maintaining data privacy and security standards. 

• Data-driven insights: Provide helpful insights that support everyday decision-making across the charity, ensuring that internal actions are based on reliable data and external campaigning is based on robust evidence,

• Data visualisation: Develop simple dashboards, charts and visualisations to communicate complex information in a clear, easily understandable way for non-technical stakeholders and the public where relevant. 

• Collaboration: Work closely with different departments, including senior stakeholders, to identify data needs and provide the charity with accurate, relevant and timely data that contributes to a culture of continuous improvement, enhanced efficiency and evidence-based decision-making. 

• Ad hoc analysis: Perform other analyses and reporting tasks as needed to support service performance, business development, fundraising, advocacy and research activities. 

Essential knowledge, abilities, skills and experience include:

• BSc or equivalent practical experience in data analysis or a related field 

• Proficiency in data analysis tools such as Excel, SQL, R and/or Python

• Experience with PowerBI or equivalent data visualisation systems 

• Strong problem-solving skills with the ability to analyse and interpret complex data to generate actionable insights 

• Intellectual curiosity and ability to self-direct analytical work 

• Experience working with Salesforce or similar CRM system 

• Ability to clearly present data findings to both technical and non-technical stakeholders

• Strong written and verbal communication skills 

• High level of accuracy and attention to detail in managing and analysing data 

• Exceptional business-partnering skills 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This fixed-term role is open to flexible working (school hours would be considered). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us. 

This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!

How to apply

Please apply via Charity Job with your CV and a cover letter of no more than 2 pages. Please include your notice period and earliest availability to start in your cover letter.

Application deadline: 9am, Tuesday 13th May 2025

First interview: Online – 21st May 2025 

Second interview: In person – 29th May 2025 

Kinship reserves the right to close applications early on receipt of sufficient applications. Apply early! 

Homebased in Wales - The Vale of Glamorgan · Pembrokeshire · Wrexham · Newport · Swansea · Bangor · Cardiff · Gwynedd

We are looking for a proactive self-starter to sit within a high-performing team working to raise awareness of SSAFA’s support covering Wales, Overseas, Northern Ireland and the Republic of Ireland to those in the Armed Forces Community who need it most.

With the ultimate objective being to grow SSAFA’s presence, profile, and identity, the role is responsible for all marcomms activation in the region. The role holder will work to deliver the central Fundraising, Marketing & Communications strategy.

This role reports to the Senior Storytelling Manager with close alignment with colleagues across the marcomms directorate. The marcomms manager will be responsible for managing marketing campaigns and promoting SSAFA’s fundraising initiatives and services across Wales, Overseas locations, Northern Ireland and the Republic of Ireland. You’ll identify the areas of greatest impact and cut through, deliver integrated awareness campaigns and secure media coverage of fundraising events. Crucially, you’ll be able to identify stories which resonate with our target audience and write calls to action.

With a heavy focus on media and PR activity, key to the role is building strong relationships and contacts with relevant stakeholders in your region including media representatives, employees, volunteers, and case study beneficiaries.

About the team

The Communications team is a small but dynamic group of individuals with strong skillsets across Public Relations, Storytelling (case studies) and Internal Communications. The team is a mix of ex-forces and civilians, and they are always sharing knowledge and expertise with each other.

You will work closely across all directorates within SSAFA, with a focus in Wales, to garner information and create compelling marcomms campaigns and activities to raise awareness of SSAFA’s work.

About you

You will be a highly motivated and creative communicator with a proven track record of delivering impactful PR and marketing campaigns. As a natural storyteller with strong media instincts, you will excel at securing high-profile coverage and elevating our brand presence. You will be a confident relationship builder, skilled at engaging stakeholders across the region, from media contacts to volunteers and case study beneficiaries. You will also be able to work independently while staying closely aligned with teams across fundraising and communications, demonstrating proactivity and the ability to manage multiple projects effectively.

About SSAFA

SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on Tuesday 13 May 2025.

Interviews: TBC

AMOSSHE The Student Services Organisation is looking for a new Head of Engagement and Operations. In this role you’ll support our Executive Director in leading AMOSSHE as a senior leader. You’ll be responsible for handling operational management, which includes acting as the Deputy Director for the organisation. You’ll oversee strategic areas involving member engagement, ensuring the effective delivery of our membership services, and driving strategic initiatives. You’ll have line management responsibilities for the team. This is a new role and an opportunity to make a real difference to our professional association.

• Contract type: Permanent, full time (37 hours a week).
• Location: Hybrid. Two days (Tuesday and Wednesday) in the office, central London.
• Salary range: £45,000 to £50,000, with an expected starting salary between £45,000 and £47,000, depending on experience.
• Application deadline: 23:55 (BST) on Wednesday 14 May 2025.

About us

AMOSSHE The Student Services Organisation is a not-for-profit professional membership association for Student Services leaders in higher education. Our mission is to support, inform and empower our community of Student Services leaders to enhance the higher education student experience and help students fulfil their potential. We do this through collaboration and networking, sharing good practice, enhancing professional development and influencing policy and investment. Find out more about our organisation here.

We’re committed to championing equality, diversity, and inclusion, and aspire to have a diverse and inclusive workplace. We strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join AMOSSHE. Find out more about our commitment to equality, diversity and inclusion here.

Colleague Support Coordinator
Permanent
Full time 34.5 hours (9am - 5pm Mon - Thu and 9am - 4:30pm Fri)
Location Split between home and our London Office 1 day in the office (Wednesday)
Salary Range £27,000 - £30,000
 

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role
In this role you will provide advice and guidance to the organisation on all HR related matters, seeking additional support from specialist teams where required (ranging from policy advice, change, recruitment, reward, learning and development and transactional HR).

You will play a proactive role in the delivery of a customer and commercially focused service to employees of Macmillan, working at pace to resolve queries and deliver the monthly payroll (including new starters, movers, leavers, family leave and other contractual changes within SLAs and to an exceptional degree of accuracy).

As a Colleague Support Coordinator you will support the wider function in looking after the team inbox as well as telephone lines on a rota basis in order to best support our current and prospective employees.

About you
The successful candidate will demonstrate the following skills and experience:

• Experience of providing advice and guidance via email and telephone in a service focused environment (HR related preferred but not essential)
• Experience of working at pace and under pressure to deliver against multiple deadlines with great attention to detail
• Excellent customer service skills and a customer focused mindset
• Experience of using MS Office, specifically MS Word and MS Excel

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours can be considered
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: Tuesday 13th May 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Please note, we do not generally offer visa sponsorship for this role.

About the role

We are looking for someone in our London/Brussels/Berlin offices with strong charity sector experience to help drive practical change in compliance, tools, and systems. Join us on a fixed-term basis to lead process improvements and advise on funder compliance, supporting a growing and dynamic fundraising team. Part-time (3 days a week) or Full-time considered.

Meet your Manager

In this role, you will be managed by Laura Mertsching. Laura joined ClientEarth in 2022 and is based in London. For 2.5 years, Laura has been focussed on improving our policies, processes and tools to improve funder compliance and efficiency, and working in collaboration especially with fundraisers, internal legal council and finance staff. At the beginning of 2025, Laura was seconded to lead a cross-departmental project to align internal systems, processes and tools, which is why she is hiring a support role at the moment to drive forward key initiatives of her original role. Laura is an experienced project manager with experience working in the humanitarian and international development sector for more than five years before joining ClientEarth.

Main Duties

• Contributing to the delivery of the global Fundraising Strategy through driving improvements of relevant policies, processes and tools along the entire funding management cycle ensuring effective and efficient internal operations
• Effectively plan and deliver priority initiatives (including policy revision, risk matrix tool development, streamlining corporate income processes) collaborating with stakeholders across the organisation to ensure that relevant perspectives are incorporated and work with their line manager on effective prioritisation
• Enable effective decision-making across ClientEarth’s existing and continuously growing funding portfolio, and occasionally review new funding agreements and advise staff during the contracting process

See the job description (below) for a full list of duties for this role.

Role requirements

• Experience working on funder compliance, or in a project management or fundraising role in a medium and/or large global non-profit organisations (essential)
• Considerable understanding of financial, reputational and legal risks and requirements e.g. when assessing funding opportunities, or when reviewing, negotiating or managing funding agreements (essential)
• Previous experience planning and implementing new processes, tools or ways of working, and working across different departments with staff with different professional expertise (desirable)
• Experience of working with a CRM database, ideally Raiser’s Edge (desirable)

See the job description (below) for a full list of requirements for this role.

Note to candidates: We know that long lists of criteria can be daunting and that some candidates will not apply for a role unless they feel they are 100% qualified. If you feel you meet at least some of the essential criteria, we still encourage you to apply.

Further Information

Have a question about this job? Please visit our Careers site for advice on applying, FAQs, and more.

Flexible working:  We are proud to be a Flexa accredited Employer. Visit our Flexa Employer page for more information on our approach to flexible working. Our flexible working policy allows our people the choice to decide to work from home/another location in the country where their contract of employment is issued for 80% of their month, with the other 20% of their month being office-based  See our Benefits page for more.

ClientEarth values diversity and inclusion and the benefits this brings. We aim to appoint the most suitable candidate at all times and welcome applications from people from all different backgrounds. 

Please note that ClientEarth is only able to employ those who have the pre-existing legal right to work in the UK, Belgium or Germany.

ClientEarth is not a law firm and does not provide legal advice or legal services to third parties.