Customer service team manager jobs in london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key responsibilities of the role:
- Manage the day to day import of supporter data from external sources into the organisation’s CRM (Raiser's Edge), ensuring timely and accurate data processing
- Contribute to the delivery of high quality data services by preparing and executing data checks, addressing quality issues, and maintaining compliance with GDPR and internal policies
- Support the development and maintenance of data import routines
- Collaborate with internal teams to understand their data needs and provide efficient, user-focused support
- Assist with global changes and structural updates to the database, supporting broader data improvement projects
- Produce data selections and queries in Raiser's Edge to support campaigns, communications, and reporting
- Document new processes and contribute to the continuous improvement of data procedures
- Support financial reconciliation and reporting through accurate data recording and communication with the Finance team
- Promote best practices across the organisation in the use of data systems and protocols
Ideal candidate profile:
- Prior experience working within a charity or not-for-profit environment
- Proven experience of working with Raiser's Edge, with strong familiarity in managing large data sets and bulk import processes
- Knowledge and/or experience with Import-o-matic or similar data import tools (desirable)
- Strong understanding of data protection principles, including GDPR compliance
- Excellent attention to detail and a proactive approach to problem-solving and process improvement
- Confident communicator with the ability to collaborate across departments and support non-technical users
- Organised and able to manage multiple tasks in a fast-paced, growing team
Location: London - Hybrid working available
Duration: Initial 3 month contract (high opportunity to extend)
Salary: £16 per hour
Working hours: Full time - 35 hours per week
This vacancy is being actively shortlisted so early applications are encouraged.
Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Women Off to Work (WOW) Training & Engagement Project Connector will play a key role in engaging and recruiting local women onto this employability programme, and supporting them to access accredited and non-accredited training courses through inclusive outreach, programme support, co-design of training opportunities and workshops.
The role will also involve building and sustaining relationships with key stakeholders (education, corporate, community partners) to enhance the programmes delivery and impact whilst also generating opportunities for women to gain both paid and unpaid work experience.
We would love to see an application from you if you have:
- Experience of community engagement and outreach
- Experience of developing sustainable partnerships (particularly with employers, educators and training providers)
- Demonstrable administrative experience
- The ability to work both independently and as part of a diverse team
- An understanding of the needs of women who are marginalised within the world of work
About the Project
We are delighted to have been awarded funding by the National Lottery to deliver a third phase of our incredibly popular Women Off to Work (WOW) programme. Since 2017, WOW has supported hundreds of local women from predominantly Global Majority communities through holistic training and pathways into work programme.
WoW delivers a blend of life and vocational skills training, promoting general employability and improved wellbeing through work experience placements, internships, job brokerage, practical advice on self-employment and micro-businesses, ESOL classes and more. The programme provides women with opportunities to gain formal and accredited training qualifications and provide support with tailored into-work action plans.
About Us
The Abbey Community Association is a charity on a mission to support the communities of south Westminster to improve their quality of life by providing the space, services and opportunities to the people who need it most. Our vision? A community that feels healthier, happier and able to access the support it needs, when it needs it.
From our central London community hub, we offer a wide range of activities, services and courses to help address the needs of local people in South Westminster across 4 key areas: physical health, mental health, poverty and reducing isolation and loneliness amongst the elderly. Our programming includes exercise and dance classes, training and employment support, arts and social activities, and more.
To apply, please submit your CV and a supporting statement no longer than 2 pages long, outlining how you meet the person specification.
We support a healthy and cohesive community in south Westminster by providing the space, services and opportunities to the people who need it most.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Who we are
ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.
Summary of the role
The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income.
Main purpose of job
Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels.
The Role Responsibilities
· Maintain and grow ADSS’s income from individual supporters with a focus on digital platforms.
· Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys.
Fundraising Strategy and Planning:
· Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS’s mission, ensuring alignment with organisational goals.
· Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts.
· Develop project plans and assist in setting KPI’s.
· Craft compelling appeals that resonate with donors and reflect the organization’s mission.
· Analyse campaign performance and adjust strategies for continuous improvement.
· Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline.
· Monitor expenditure for individual events and campaigns to ensure a profitable return on investment.
· Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services.
· Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area.
Donor Cultivation and Stewardship:
· Design and implement donor journeys to increase retention and engagement
· In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base.
· Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS’s work.
· Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support.
· Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities.
· Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact.
· Engage with the community through various communication channels, promoting the organisation’s mission and fundraising opportunities.
· Manage online platforms and income pages of our website to maximise the potential channels for donation.
Corporate and Community Partnerships:
Work with the Corporate and Community Fundraisers to:
· Develop Individual Giving programmes within Corporate and Community partnerships
· Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations.
· Engage community leaders and influencers to increase visibility and support for ADSS’s fundraising efforts.
· Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement.
Donor Database Management:
· Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.
· Analyse one-off and regular giving performance and optimise programmes based on insights
· Manage the Membership recruitment process
· Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.
· Work within GDPR and the Fundraising Code of Practice at all times.
This job description is not exhaustive and serves only to highlight the main
requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Slough
£26,208.00 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
- Annual leave increasing up to 30 days with length of service
- Free DBS
- Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
- Fully paid induction programme and further training
- ILM courses and Apprenticeship Programmes
- Healthcare Cashplan through our partner Healthshield
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care.
This role involves working on a rota pattern made by early, late, weekend and bank holidays.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector
Desirable:
- Experience working in mental health
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
- We focus on Excellence and innovation.
- We are Caring and Compassionate.
- We are Inclusive and Trusted.
- We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see the full Job decription on our website
Are you a qualified professional graphic designer looking for a different challenge?
The Office of General Assembly for the United Reformed Church is looking for a graphic designer to cover maternity leave for a period of nine months, from October 2025 to June 2026. The role will work in the small Communications team alongside the Head of Communications and the Editor of Reform magazine.
You are a graduate or holder of equivalent professional qualification in graphic design or illustration and already working within graphic design, with experience of magazine layout, illustration, PC use in design and the ability to use Adobe Creative Suite (CC), Indesign CC, Photoshop CC and Acrobat DC. You have excellent attention to detail and the ability to plan for, and juggle, competing deadlines and priorities whilst remaining calm under pressure. The ability to use AI in design would be distinct advantage.
A portfolio of work will be required as part of the interview process.
We can offer you a flexible and friendly working environment.
If you are interested in working with us and can meet the above requirements, please visit our job page for more information.
Closing date: 12 noon, 29 August 2025
Interviews: 4 or 5 September 2025
Wherever you are on your journey, we are here for you. We are a community that shares Gods love and joy in the hope of making the world a better place


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our client, a Not-for-profit body, are looking to recruit a Head of IT to manage, deliver and develop their operations, ensuring infrastructure, systems, services, and electronic data effectively support the organisation’s activities.
Duties:
· To develop and deliver the IT strategy in support of their strategy.
· Keep abreast of developments and new applications and assess the need, use and applicability to the organisation. Advise and make recommendations to the Director of Finance and Resources on enhancements to improve the organisation’s IT services.
· To serve as the lead for GDPR compliance activities within the organisation
· Be the senior point of contact for support for the organisation’s various applications including ALMA (Library Management System), Microsoft Dynamics 365 (CRM), Microsoft Business Central (accounting software), Microsoft 365, and Microsoft Teams.
Essential Skills:
· Experience of maintaining a variety of IT systems, including Windows based networking both on premise and cloud based
· Experience of evaluating and commissioning computer hardware
· Proven ability to problem-solve IT problems
· Proven ability to learn new systems quickly
· Proven ability to prepare and monitor budgets covering IT
· hardware, software, networking, and associated requirements
This role is hybrid (ideally 3 days a week on site). Not-for-profit or public sector experience is a preference.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Senior Finance Officer role is key to coordinating the day-to-day financial functions of Watts Gallery Trust and supporting the Head of Finance and Resources in the effective and efficient management of Watts Gallery Trusts finances. We are looking for someone with experience of working in a finance function delivering comprehensive financial management, ideally within a charitable organisation. Experience in the arts, gallery and museum sector would be an advantage but is not essential. You should have thorough working knowledge of VAT and Payroll and have experience of using Sage. If you are adaptable, a good communicator and love working in a busy finance function we would love to hear from you. In return we can offer you an inspiring work setting, opportunities for flexible and supportive ways of working, family and friends’ tickets as well as discounts in our shop and tea shop.
Duties include:
Financial management
·Deliver an effective and comprehensive financial management service to watts Gallery Limited to include:
o Assisting the Head of Finance in preparing financial forecasts to support financial planning
o Assisting Head of Finance in implementing financial policies and procedures as appropriate
o Ensuring the efficient maintenance of the financial records of Watts Gallery and Watts Gallery Trading Ltd.
o Assist the Head of Finance to produce timely, accurate and relevant monthly management accounts information for Watts Gallery Ltd and Watts Gallery Trading Ltd.
o Assist the Head of Finance in preparing the annual budget. Work with budget holders to review performance against budget and monitor the overall organisations finances to ensure we are operating within the agreed budget
o Assist with production of weekly trading data.
o With the Head of Finance, assist with the preparation of the year end statutory accounts and the audit file.
o Ensure that all accounting records are clear, transparent, and properly kept.
o Ensure all year-end journals, and audit schedules are prepared timely and in accordance with the auditor’s requirements.
Financial and Administrative operational duties:
· Ensure that day to day banking and finance administration duties are carried out:
o Monthly Payroll processing including submission to HMRC and NEST Pension
o Administering the NEST pension scheme
o Statutory returns, including surveys, funding monitoring and reporting
o Responsible for preparing quarterly VAT returns
o Coordinate Gift Aid reclaims
o Liaise with the Development team to develop systems and processes to improve gift aid claim procedures.
o Control of central purchasing
o Ensuring daily, month end, quarter end and year end routines are carried out.
o Reconcile the control accounts, inter-company accounts and conduct regular reviews of nominal ledgers, aged debtors and aged creditors.
o In conjunction with the Head of Finance help improve systems and controls surrounding all aspects of Watts Gallery’s financial management.
o Liaise with Retail and Admissions Manager to ensure cashing up processes are accurate, timely and monitored regularly.
o Be a source of technical advice and guidance on financial aspects of Watts Gallery’s activities.
o Contribute to the organisation’s strategic and operational business planning.
o Assist with financial aspects of grant applications.
o Various ad hoc projects to support the overall development of the finance function.
Staff management
o Monitor progress of finance staff vis a vis set targets
o To support the Head of Finance with development of finance staff to meet organisational objectives
o Day to day coordination of the Finance Team: overseeing accurate and timely processing of the sales and purchase ledgers, importing till data into Sage, cash and banking, administration of direct debits, credit card reconciliations, administering petty cash system and delivering excellent customer service to Watts Gallery’s internal and external customers.
The client requests no contact from agencies or media sales.
We're looking for 2 kind, compassionate and resilient Specialist Behaviour Support Workers to join our Birchall Wood Service in Hertfordshire.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.
We are looking for a skilled, creative and experienced Specialist Behavioural Support Workers to support one customer in her own home in Welwyn Garden City. Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support. This role must have an excellent value base to support the customer to build their life and develop their skills and passions as an independent person.
A full driving licence is required for this position.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Supporting the customer to lead a full and active life and do things they enjoy, sensitively and persistently trying to new things to open new opportunities for the customer.
Developing the customer's independent living skills and involving them in aspects of maintaining and developing their home, including cooking, shopping, cleaning, and decorating.
Supporting the customer in their sensory routine, trialling and testing new sensory experiences.
Supporting the customer to communicate their wants and needs and develop new ways of doing this, communicating with them in a person-centred way.
Supporting the customer to manage their anxieties, using Positive Behaviour Support and Autism-specific approaches.
Collating a range of behavioural data and essential paperwork to be analysed within our local management structure.
Driving the customer's (manual) vehicle to support them to go about their daily life.
Communicating with a range of other key stakeholders including social work, psychology, and commissioning teams.
Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements.
Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them.
Supporting the customer with personal care.
Reporting any observations relating to customer welfare.
Maintaining records as required at the project.
Participating in team meetings/reviews, support planning, risk management and the general development of the service.
Undertaking any other duties as requested by management.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in with the hobbies and interests of the customer and can facilitate connections with new people and places.
Has a reasonable level of physical fitness and is able / likes to participate in active pursuits such as running and swimming.
Is confident enough to try new things and take positive risks on a regular basis.
Exudes a warm friendly and fun presence.
Prefers working as part of a group or team.
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
ildren and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for the full job description.
Are you a creative, organised, and analytical individual with a strong passion and knowledge of social media and the drive to make a difference for animals raised for food?
The Humane League UK (THL UK) is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action.
We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years.
Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.
THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger.
We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.
We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.
You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.
If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.
The position:
The Humane League UK is seeking a creative, proactive, and strategically-minded individual with the drive to end the abuse of animals raised for food.
As Social Media Coordinator, you will live and breathe all things social media, understanding its potential contribution to achieving our mission.
You'll lead all activities across our Facebook, X, Instagram, Threads, YouTube, and LinkedIn, as well as keeping an eye out for opportunities elsewhere on social media. With strong working knowledge across social channels, you’ll implement a digital strategy focused on reaching, engaging, and converting our audiences to take action for animals.
This role reports to the Digital Communications Manager.
To find out more about the role you can watch the recording of our recent webinar by following the 'Redirect to recruiter' button.
Who you are:
You are passionate about The Humane League’s mission of ending the abuse of animals raised for food. With an attention to detail and strong written and verbal communications skills in English, you’ll have a keen eye for persuasive and punchy copy and an ability to adapt your tone of voice.
You’ll be able to prioritise and manage multiple tasks efficiently in a fast-paced environment, ensuring that you meet deadlines and communicate internally.
You’ll have experience of digging into the data, using analytics to assess results, gain learnings, and action those learnings to improve channel performance. You understand what audiences want to see from different channels, and how to get cut through and reach attention on each one.
You are a whizz with editing tools and can create compelling, dynamic video and static content that hooks people in and keeps them watching.
You’ll be comfortable reacting to opportunities nimbly and being proactive in looking for stories to tell about our work, seeing every interaction as an opportunity.
You’ll be willing to be the face of the organisation on social media, ensuring that you have a good working knowledge of our issues and campaigns in order to motivate support for them.
You will have a supporter-centric approach to communications, responding to comments and messages from a place of care and empathy.
While working with autonomy is an important part of your role, strong collaboration and communication skills are paramount to your success.
Primary Responsibilities:
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Ownership of our social media channels; regularly testing, creating, and posting content that is tailored to each platform, using each channel’s features to maximise impact towards our goals.
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Planning and building social media campaigns that strategically integrate goals and consider metrics.
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Updating the communications calendar.
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Create inspiring concepts and develop these into compelling, on-brand, platform-specific content using tools like Canva and Adobe Express.
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Social media community management including moderating and responding to comments and messages to ensure people feel valued, engaged, and we are building strong relationships with supporters and potential supporters.
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Regularly monitoring social trends to create topical content.
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Using tools such as Google Analytics, Facebook insights, and Sprout Social to report on post and channel performance, monitoring and evaluating success against goals on a monthly basis.
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Contribute to or initiate the development and improvement of processes that improve delivery and collaboration.
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Keep up to date with new features and tech related to social media platforms, as well as other organisations’ activity, to ensure the most engaging and effective content.
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Encourage and assist staff members in producing social media content, supporting them with creative and technical guidance and giving feedback.
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Contribute to other communications activities such as website and PR content, as necessary.
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Attend events, protests and actions as necessary, developing on-the-ground content plans that effectively showcase our actions and further our goals.
In addition
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Update the wider team on social media progress and insights.
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Perform any other duties assigned by the Digital Communications Manager or Head of Communications.
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Participate in team meetings including note-taking and facilitation.
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Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement
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Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.
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Attend in-person workshops several times a year.
Essential Skills and Experience:
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Strong working knowledge across multiple key social media platforms, particularly Instagram and Facebook – this could be through professional experience or demonstrable extensive personal use.
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Experience in planning, creating, and scheduling social media content ahead of time, as well as reactive content.
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An understanding of how different audiences engage with content across various platforms, and what they want to see from each.
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Confident using the features and tools of each channel to optimise reach and engagement.
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Experience using data and analytics to assess social media performance, extract insights, and apply learnings to improve results.
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Proficiency with editing tools to create both video and static graphic content.
Desirable Skills and Experience
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Proficient in tools such as Google Analytics, Facebook Insights, and Sprout Social (or similar).
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Experience in community management, including responding to comments and messages in a timely, appropriate, and engaging way.
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Knowledge of factory farming/farmed animal welfare issues
For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Redirect to recruiter' button.
Hours:
As an organisation we work a four day work week. This is a full time position of 30 hours per week over Monday to Thursday.
Good to know:
You will have access to:
- A fully remote work environment and team (all equipment is provided)
- A 4 day working week
- 20 days leave plus 8 days for bank holidays that can be used at a time of your choice
- Flexible working hours
- A workplace pension
- An annual learning and development budget
- Support for mental and physical wellbeing
- £25 per month reimbursement towards home working costs
At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome
Our employees all work remotely but still enjoy a supportive, collaborative environment.
For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Social Media Coordinator salary please the attached document.
All applicants need to be:
- Fluent in written and spoken English.
- Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
- Committed to our mission to end the abuse of animals raised for food.
The Process:
All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.
Our full interview process comprises of the following stages:
- A skills test to give us an opportunity to see your skills in action (completed remotely).
- Join an online interview (via video call) so we can learn more about each other.
- Final Interview (via video call as above)
For full details of our recruitment process please see the attached document.
We exist to end the abuse of animals raised for food

The client requests no contact from agencies or media sales.
Job title: NC Capacity Building Officer (Fundraising)
Department: Education
Responsible to: NC Capacity Building and Data Manager
Location: London (UK) or Berlin (Germany) - hybrid working
Salary: £34,400 per annum (London) or €40,000 per annum (Berlin)
Working pattern: Full time, 38.5 hours per week
Duration of contract: Two years with a possibility of extension
Start date: As soon as possible
Are you passionate about making education more accessible and excited to support a global network of dedicated volunteers?
UWC International is looking for a collaborative and digitally savvy NC Capacity Building Officer (Fundraising) to help strengthen fundraising efforts across our worldwide community of national committees. In this role, you’ll support volunteers with tools, training, and guidance to raise funds and grow local engagement - making it possible for more young people to access a life-changing UWC education.
You’ll be part of a supportive international team, working closely with colleagues in Education and Finance to administer fundraising and grants systems, manage donation flows, and contribute to the team’s monitoring and evaluation efforts. If you are interested in fundraising, confident in navigating digital tools, and thrive on empowering others, we’d love to hear from you.
About us
Changing the world takes passion and dedication
UWC is a global movement of 18 schools across four continents with a shared mission: to make education a force for peace and a sustainable future. Each year, we bring together young people from over 150 countries and diverse backgrounds to live and learn together in richly diverse, international settings – developing not only academic excellence, but cross-cultural understanding and a drive for social impact. UWC students don’t just prepare for exams, they prepare to lead change. Through real-world challenges, they build the skills, compassion and courage to make a difference.
Our students go on to become leaders in politics, NGOs, business, education and grassroots movements – people shaping a more just and sustainable world. Today, our global network includes more than 85,000 changemakers united by the values they lived at UWC.
About UWC International
UWC International is the operational arm of UWC, a UK-registered and Germany-registered charity at the heart of the global UWC movement. Based in London and Berlin, our team works closely with stakeholders across the UWC network and supports a global alumni community of over 85,000 changemakers.
Our work includes global fundraising, communications, promotion and support for the network of more than 150 UWC national committees. We also lead on global strategy and provide key services to UWC schools and colleges.
We are proud to reflect the diversity we champion. Our international team represents over 25 nationalities, bringing a wide range of perspectives and lived experiences. We are committed to anti-racism, diversity, equity and inclusion (ARDEI) across all aspects of our work – ensuring our organisational culture reflects the values we promote across the UWC movement.
What we offer
As part of a commitment to our employees, we offer the following:
UWC International London and Berlin
- Hybrid working - we operate hybrid working arrangements, with at least 20% of the week worked in the office and up to 80% worked from home.
- Flexible working hours - our standard working hours are 38.5 per week. We support flexible working and are happy to discuss different working patterns.
- Generous annual leave allowance – we offer 28 days holiday per year plus 8 public holidays (pro rata for part-time or fixed-term contracts).
- Paid leave for personal growth - up to 2 days per year for volunteering or up to 2 days per year for study leave.
- Learning & development opportunities – we have access to various learning and development platforms to support your professional growth.
UWC International London
- Income Protection & well-being support - We offer income protection to all employees, an Employee Assistance Programme (EAP) with access to a legal support helpline, remote GP appointments, medical second opinions, mental health support, physiotherapy, lifestyle coaching, personal trainer and nutritionist sessions, and a well-being calendar featuring podcasts and webinars.
- Exclusive discounts & perks - with access to a range of discounts across shopping, dining, lifestyle and entertainment, with thousands of offers on hundreds of top retailers.
- Cycle to Work scheme and eyecare vouchers
- Enhanced maternity and enhanced paternity leave
- Higher-than-standard pension contribution scheme - UWC International will contribute up to 8% of the employee’s gross salary toward their Pension scheme with NEST.
Visa requirements
Anyone who applies to work at UWC International in London or Berlin must have a work visa before starting employment, in compliance with the relevant immigration rules. Candidates should state which UWC International office location they would like to work from in their application. Please provide confirmation of your eligibility to indefinitely work or reside in the UK or Germany in your application. Any offers of employment made by UWC International will be subject to a right-to-work check on your immigration status.
Application Process
Do you want to be part of our team? To apply, please submit an up to date copy of your CV along with a cover letter in English (each a maximum of 2 pages).
Applications will be reviewed on a rolling basis, if you are interested submit your application as soon as possible.
Your cover letter must:
- Outline your experience, skills and competencies against the Person specification section in the attached Job Description.
- Explain why you want to join UWC International, and specify your preferred location.
- Provide confirmation of your eligibility to work or reside in the UK or Germany.
- Provide the name and contact details of two professional referees, including their job title, email address and the capacity in which you are known to them. References are taken up prior to the second round interviews. We will not contact your referees without first letting you know.
Please note that CVs received without a cover letter, including the information requested above will not be considered.
Deadline for application: 23.59 PM (UK time) on Monday 25 August 2025
Interview and/or assessment dates:
First round interviews on Wednesday, 3 September & Thursday, 4 September (remote)
Second round interviews on Wednesday, 3 September & Thursday, 4 September (remote)
For further information on this opportunity, please see the detailed job description attached.
Safeguarding Statement
The job holder might have to travel to UWC schools and colleges. Therefore, a Basic DBS check (Disclosure and Barring Service) or international equivalent will be required before any job offer is made. We will also take up references before the second stage of the interview process. Referees will not be contacted without your consent.
Diversity Statement
UWC places deliberate diversity at the heart of our educational model because of its critical importance in our mission ‘to unite people, nations and cultures for peace and a sustainable future’.
At the UWC International Office, we believe this commitment to deliberate diversity must be reflected within our team, organisational practices, policies and culture. We recognise people with different backgrounds, skills, attitudes and experiences bring fresh ideas and perceptions, and we encourage and leverage these differences to make our work more relevant and accessible.
We will not discriminate or tolerate discriminatory behaviour on any grounds such as, but not limited to, race, gender, disability, nationality, national or ethnic origin, religion or belief, marital/partnership or family status, sexual orientation, age or socioeconomic background.
We strive to be an inclusive workplace where everyone feels a sense of belonging, has a voice, can raise concerns, and feels comfortable and confident. We expect everyone who works with us to share this commitment and to act accordingly as we aspire best to serve the UWC mission and our global community. It is an ongoing journey and we welcome all those ready to travel with us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Making The Leap is an innovative social justice charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.
The organisation has two pillars: Programmes – which is direct delivery to young people from less-advantaged socioeconomic backgrounds to raise their aspirations and increase their access to opportunities, and Leadership and Advocacy - which covers the UK Social Mobility Awards; the Social Mobility Podcast, the Social Mobility List, our research function and a number of strands: core Making The Leap, your remit would be directly with the first three strands and your team will be responsible for generating the income for core Making The Leap.
Role overview:
As a member of MTL’s senior management team, you will take responsibility for the organisation’s growth and outward facing initiatives. You will lead and manage the organisation’s portfolio of social mobility leadership strands, and develop strong working relationships with key stakeholders. You will provide dynamic day-to-day leadership for the MTL’s directorate responsible for income generation, impact, research, communications and policy, and ensure the organisation continues to be an exemplar of innovation, integrity and collaboration. You will also be contributing to, implementing and monitoring delivery of the organisation’s strategic plan.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Hope Place Service in Slough. No personal care or experience is required, just the right values.
£6,552.00 per annum, working 10 hours per week.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Hope Place is a mental health rehabilitation support living service with 24 hour support. Hope Place currently has 10 residents, ranging from 18-65 years old.
Current Vacancy:
Waking Night Support Worker role. 10 hours
This role will suit a support worker to working throughout the night. You will report to the team leader and engage/support customers during anti-social hours needing support.
This is a great opportunity for a Waking Night Support Worker, wanting to gain exceptional experience within the mental health field, based on the solid working relationship with (SCMHT) We have since implemented training directly from SCMHT to support staff with understanding Mental Health diagnosis and Managing Crisis with our customers in-house.
What you'll do:
- Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager.
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions.
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available.
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards.
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team.
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible.
- Adhere to Look Ahead's Policies and Procedures.
- Engage in learning and development activity to increase knowledge and skills.
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement.
- Approachable and open behaviour.
- Prefers working as part of a group or team.
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
The International Institute for Environment and Development (IIED) is exclusive partnering with Robertson Bell in their search for a Head of Financial Planning & Analysis to join their evolving team on a permanent basis, in this newly created role.
The Head of Financial Planning & Analysis (FP&A) is a key senior member of the finance team and will help shape the strategic management and direction of the team. They will support the Director of Finance and Operations, Senior Leadership Team, Trustees and budget holders to understand and interpret IIED’s finances and play a key role in the long term strategic financial planning process.
The organisation:
IIED is a global research organisation dedicated to sustainable development, connecting local needs with global challenges. They operate on six continents, advocating for the world's most vulnerable communities to influence decisions that impact them. Based in London and Edinburgh, with 200 staff and associates worldwide, IIED has led sustainable development policy for over 50 years.
Their new manifesto launched in May 2024, aims to address the complex interconnectivity of today's global issues with innovative, collaborative approaches. Recognising the limitations of traditional project planning in a rapidly changing world, IIED is shifting towards forming dynamic, diverse alliances to tackle systemic issues, focusing on justice and decolonisation, and creating significant, scalable impacts through collaborative, adaptive efforts.
The key duties of the Head of Financial Planning & Analysis are as follows:
- Lead on strategic financial reporting to provide a clear picture of the organization’s short- and long-term financial position
- Manage the design and build of financial models to support strategic planning, project impact assessment, and forecasting
- Lead the annual budgeting process, working closely with department heads to develop realistic forecasts and budget plans
- Develop and maintain financial models to project future financial performance
- Lead the finance business partnering function, providing support and guidance to budget holders and key stakeholders
- Ensure monthly management accounts are produced and shared with stakeholders
- Financial evaluation of project proposals to support management decision-making
- Manage and mentor the FP&A Team, providing guidance, training, and support to foster professional growth and development
- Work closely with project managers and budget holders, ensuring projects are financially sustainable and aligned with donor requirements
- Collaborate with operational teams, including HR, IT, and Procurement, to integrate financial planning with operational strategies
The successful candidate will have:
- Qualified with a recognised professional body, or be able to prove they are qualified by experience
- Experience in charity financial planning, budgeting and cost recovery model in a complex organisation
- Substantial relevant finance management experience in the not-for-profit sector
- Experience in mapping and analysing processes and identifying and implementing process improvement
- Excellent communication skills and be able to influence at all levels within the organisation
- Ability to manage, support and develop diverse teams to work effectively together and with the rest of the organisation
- Ideally, experience of accounting within a grant receiving organisation
This role is offered on a hybrid working basis, with only occasional travel required, just a few times per month, to either the London or Edinburgh office for key meetings.
Applications are open until Sunday 24th August, with first stage interviews due to take place the week commencing 1st September, but CVs will be under continuous review before then, so do not delay in applying – submit your CV via Robertson Bell today to make sure you don’t miss out!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The NVR practitioner will work with the parent/care giver predominantly, other members of the family who are impacted or experiencing the abuse from their sibling or grandchild, and if willing, with the young person causing harm.
RISE specialises in designing and delivering behavioural change and pyscho-educational programmes. We strive for a world where harmful behaviour is marginalised and fewer people are victims of abuse and crime; a world where people can lead safe, purposeful lives as a result of better relationships within families and communities.
Benefits of working for RISE
You will work for an award-winning organisation (featured in the Sunday Times Best Places to Work 2024) that celebrates diversity, culture and individual differences, and that will help you to grow and thrive in your career. As a learning organisation, RISE has created a culture of continuous professional development. Employees are the heart of our business – we have an Employee Council that gives employees a way to channel their voice to improve their employee experience. As an employee, you will be invited to regular staff meet-ups and can connect with others in different ways.
Specialist Child to Parent Violence delivery:
- Advocate for the rights of children to be respected, heard and protected.
- Deliver sessions for parents using Non Violent Resistance (NVR) techniques and child and family members, applying a systematic family approach to managing violence and abuse in the home.
- Adhere to the relevant programme manuals for parents as well as for the children and young people.
- Use motivational interviewing techniques and strength based approaches to engage with families.
- Support parents and young people to learn skills and knowledge to deal with behaviour in a non-violenct way, using NVR and trauma informed CBT methods.
- Work closely with other statutory and voluntary professionals to ensure appropriate steps are taken to protect where there is an imminent risk to another person. Apply RISE’s escalation procedures.
- Be responsible and accountable for working with Team leader and/or Service Manager and Advanced practitioner to ensure risk is reviewed on a weekly basis.
- Attend monthly risk review and practice development meetings with Team leader or Advanced practitioner to ensure effective risk management procedures are applied at all times.
- Attend training sessions to enhance their delivery and understanding of NVR.
- Be personally accountable for the completion of assessments, pre and post questionnaires, and End of Intervention reports, and ensure they are to a high standard.
- Provide support and consultancy to other professionals to ensure appropriateness of referrals and improve understanding on NVR and CBT techniques and working with families (parents and children and young people.
- Ensure effective planning for the delivery of each intervention in advance of the session.
- Partake and pass all relevant NVR and other child, young people and parent centred training to undertake this specialist work.
- Deliver community training as required.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years.
We are looking for a dynamic and experienced Adults Peer Support Worker to join our busy Peer Support team. You will have your own lived experience of mental health issues and be able to use this experience as well as your professional skills and knowledge to support others.
RB Mind has run effective peer-led services for many years. The role will be supported by RB Mind Senior Peer Support Workers, and the Peer Support Coordinator in South West London St George’s Mental Health Trust (SWLStG). Successful candidates will receive comprehensive training and clinical supervision.
With the expansion of our work in this area we aim to reduce waiting times, reduce the number of people going into crisis, address inequalities and support transitions from youth to adult services. We offer holistic and personalised care and support to service users.
The role has its own caseload and provides a range of support and person-centred interventions to meet these needs, which could include group support, one-to-one interventions and signposting where specialist advice is needed.
We are looking for someone who is passionate about motivating and coaching individuals with mental health issues, and able to support people on their journey to recovery. As well as having an empathy with the core values of RB Mind, the successful applicant will have the skills to provide person-centred support through one-to-one sessions and facilitating groups. You will have an awareness of the boundaries we work within when supporting vulnerable adults. You should be enthusiastic and self-motivated, and must be able to work on your own initiative.
This is a partnership project with South West London St George’s Mental Health Trust (SWLStG), locally led by Richmond Borough Mind.
Richmond Borough Mind values diversity and difference. We welcome applicants from all sections of the community.
Benefits of working for RB Mind:
· 25 days annual leave plus bank holidays per year, increasing by 1 day per full
year of service (up to a maximum of 30 days) [pro rata].
· Bonus 1 day of annual leave per year over the festive period
· Contributory Pension Scheme
· Employee Assistance Programme (EAP)
· Training and personal development opportunities
· Staff away days and socials
· Access to shared resources and training opportunities via Mind Federated Network
We are actively interviewing as applications come in.
Please ensure your covering letter addresses the experience, knowledge and skill requirements in the Person Specification.
The client requests no contact from agencies or media sales.