Customer service volunteer roles in birmingham, west midlands
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively. Our goal is to ensure sustainability and positively impact the lives of more people. We want assistance in developing an ambitious strategy.
What will you be doing?
We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)! Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.
This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions. Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions. We need a visionary like you to help us achieve our goals.
We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing. There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities. We're eager to explore them all.
In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways. If you're a bid writer who thrives on creativity and collaboration, we want to hear from you! Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together. Join us on this exciting journey!
Key Duties and Responsibilities will include:
- Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
- Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
- Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
- Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
- Contribute to the overall Bid strategy alongside other stakeholders.
- Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
- Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
- There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
- Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.
What are we looking for?
Education, Skills and Experience: Requirements
Essential:
- At least three years of experience in successfully leading teams within a bid environment.
- Proven track record of improvement and achievement - processes and people
- Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
- Ability to write strong proposals and experience as an estimator
- Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
- Ability to persuade and influence others
- Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
- Ability to work to deadlines
- Strong business/commercial acumen
- Keen attention to detail
- Commercially sound judgement
- Strong negotiation skills.
- Strong financial skills
Desirable:
- Leadership qualification (CMI or ILM)
- Experience with an integrated project management / ERP system (Enterprise Resource Planning)
- Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
- MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)
What difference will you make?
In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.
Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage. By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.
You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process. This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.
In this role, you will orchestrate a well-coordinated process that drives operational efficiency. As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.
As a leader, you'll elevate the quality of our bid content. By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.
You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions. Your effective management will ease colleagues' workloads, allowing the entire team to shine.
To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks. This ongoing improvement process will enhance our bidding capabilities for future opportunities.
You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids. By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.
Strategic alignment is vital for sustaining consistent, stable business growth. Together, we can make a remarkable impact on development.
Applicants must submit a CV and a cover letter explaining how they meet the role description and the person specification.
Interviews will be arranged and conducted via Microsoft Teams.
Interview dates are agreed with the applicant.
Non Charity Employer
21 - 50
To promote equity in health, to combat disease, and to improve the quality of, and lengthen, the lives of the people in Africa and the Diaspora.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.
What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.
How often will I be needed?
- 4 Hours per Event
Key requirements
- 1 reference
Location
Region
- Northern Ireland
Additional location information
-
Currently looking for applicants within the Belfast area Only
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every year, millions of phone calls made by people who stammer are mishandled. Callers are misunderstood, laughed at or hung up on. Voice recognition systems don’t recognise their speech.
This can leave them being locked out of bank accounts, or unable to book GP appointments and get the help they need. It makes phone calls a nightmare. We’re here to stop this.
Between November 2025 and October 2026, we will be providing free Zoom workshops to companies and organisations, where we will outline the steps needed to end the phone call nightmares. We are looking for volunteers who stammer to talk directly to businesses and help them understand how and why these changes are needed. Our Workshop Volunteers will be at the very front of our national Space to Stammer strategy, which forms part of our National Lottery work. It’s an exciting opportunity to join STAMMA as we grow and launch our new Phone Call Nightmares Campaign.
We're looking for volunteers who can commit to at least 5 workshops over the next year. Please see the full role description on our website for current dates,
About the role
Working with our Training & Outreach team, we’re hoping that, following training, you’ll feel comfortable to:
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Work within a pair to deliver pre-prepared workshops to a diverse audience of organisations.
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Answer questions and facilitate discussion. The workshops will roughly comprise of 30mins of presentation, and 30mins open forum for discussion.
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Share and answer questions about your own experiences on phone calls.
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Facilitate training with Zoom: taking turns in a pair to manage Zoom administrative functions such as switching on the captions, keeping an eye on questions in the chat box, allowing visitors into the session, muting/unmuting.
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Act as an ambassador for STAMMA, helping us to build good relationships with organisations, to help enact real change.
Who are we looking for?
You’re likely to enjoy volunteering in the Training & Outreach Service if you:
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Enjoy public speaking and chatting with groups or would like to develop these skills.
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Have or are interested in developing presentation skills.
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Are comfortable both speaking and using the chat function in Zoom (or are happy to learn more about the platforms functionality).
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Are comfortable sharing your personal experiences in relation to phone calls.
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Have good time management skills – sessions will only last an hour, and every second counts!
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Are passionate about making the world a better place for people who stammer.
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Can commit to at least five sessions in advance.
For this role, it’s essential that you have a stammer. We think our message is best delivered directly from people who stammer, and your lived experiences will help make them sit up and listen.
You will need a quiet place where you can work in relative privacy and not be overheard during Zoom calls or telephone calls. You also need to have access to your own computer or laptop.
As a volunteer you can, of course, step back from the role at any time. However, both you and the service are likely to get most out of the opportunity if you’re able to volunteer with us for 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact.
What can you gain from this opportunity?
This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.
How to apply
To apply, please click 'apply' to fill in the volunteer form that is on our website.
We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us.
Registered Charity
11 - 20
We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.
In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment by welcoming new members to the group and encouraging participation.
• Supporting group conversations – Instigating dialogue based on eye health related days/events or more interest-based topics.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring group rules are followed and that content is appropriate by alerting managers when inappropriate content is posted or when there is a safeguarding issue.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community by by engaging with the people with sight loss, local and national organisations.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers through regular moderator meetings
Time commitment
• This volunteering role requires a commitment of around 5 hours a week, there is the option to volunteer for a greater number of hours but this isn't essential.
How often will I be needed?
- 5 Hours per Week
Key requirements
- This role requires an enhanced criminal record check and 2 references.
Location
Region
- Yorkshire and the Humber, East Midlands, North West, South East, West Midlands, North East, South West, Greater London
Home based
- This role is home based
Who this opportunity will suit
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- An understanding and interest in maximising the benefits of social media platforms. A willingness to learn about local services and activities to inform the community as appropriate. Interested in helping people get the information they need. Good communication skills.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Nearly 400,000 women experience pregnancy and maternity discrimination at work each year, with just 1% filling a complaint with the Employment Tribunal. For those that do, the process can be extremely stressful and intimidating, as they face a battle against organisations who often have the resources to afford the very best solicitors. We’ve heard from many women and parents who have shared the impact Tribunal claims have had on their mental health, with the process leaving them feeling burdened, alone and frightened.
We are looking for volunteers who have been through the Employment Tribunal process before, and would like to use that experience to support others during their claims.
Our Tribunal Mentors give around 1-2 hours a week of their time to offer peer support to their mentees for 12 weeks. They offer a listening ear through regular calls, and kind, empathetic support to help build the confidence to face an Employment Tribunal claim. Tribunal Mentors are not legal experts and can’t give advice on claims, however they are willing to share learning and insights from their own experience. To find out more about the Tribunal Mentor programme, click here.
About the role
Role Title: Tribunal Mentor
Location: Home-based (UK)
Reporting To: Head of Support Services
Time Commitment
We ask that all new Tribunal Mentors can commit to at least six months of volunteering for approximately one hour a week.
Mentoring matches offer 12 weeks of support, this is usually through weekly one-hour calls. However there is some flexibility available depending on both the mentee and mentors needs.
Main Role Purpose
To offer Tribunal Mentees peer support and regular check-ins for 12 weeks. Mentors should be comfortable discussing their own experience of the Employment Tribunal process and offering emotional support to their mentee as they navigate the system and their claim.
Essential requirements
• Experience of filing an Employment Tribunal claim.
• Able to commit to at least six months of volunteering, for approximately one hour per week.
• Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
• Access to a reliable and secure WIFI connection.
• Excellent active and empathetic listening skills.
• A kind and welcoming telephone manner.
• Ability to maintain confidentiality and handle sensitive information with discretion.
Key Responsibilities
• Communicate with your mentees regularly for around 12 weeks. This is usually done through a weekly one-hour call.
• Listen actively, empathise, and provide guidance and support for mentees.
• Signpost to further information and other support organisations if necessary.
• Connect with and support other Mentors on the programme, usually through our Volunteer WhatsApp group.
• Record all mentoring calls on our CRM system.
• Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
What you can expect from PTS
• The opportunity to use your experience to tackle the Motherhood Penalty and make a meaningful impact.
• An onboarding and induction period which can be completed at your own pace.
• Support from the PTS staff team and volunteer network.
• Access to our Volunteer Training Hub.
• CPD accredited Supportive Listening training from Samaritans.
• Opportunities to help us further develop and shape our Support Services.
Sound like the right fit for you? Then go ahead and click the link below to apply! We’re looking forward to meeting you. Please note that you will not be able to save your application to complete later, however you can submit your application again if you think you have made a mistake.
Registered Charity
1 - 5
Charity working to end the motherhood penalty.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for brilliant HR professionals who want to help Pregnant Then Screwed tackle the Motherhood Penalty by becoming a Volunteer HR Advisor.
Our Volunteer Advisors give around 1-2 hours a week of their time to the Advice Line. They use their HR knowledge to offer a kind, empathetic support and advice to help people to identify and challenge pregnancy and maternity discrimination in the workplace.
About the role
Role Title: Volunteer HR Advisor
Location: Home-based (UK)
Reporting To: Head of Support Services
Time Commitment
The Advice Line is open Monday-Friday, 9am-3pm, with various available shifts during those times. We ask volunteers to give 1-2 hours per week on the Advice Line for a minimum of three months.
Alternative time commitments can be considered and discussed as part of your application, so please do include any information that might be useful in your application form.
Main Role Purpose
The Advice Line HR Advisors play a vital role in providing support and guidance to working parents facing unfair treatment or discrimination in the workplace via our advice line. Volunteers will offer advice, listen empathetically, and provide information about employee rights and available resources. This role is critical in empowering parents to make informed decisions and navigate workplace challenges effectively.
Essential requirements
- Minimum CIPD level 5 Diploma in People Management with one professional reference.
- Knowledge of employment laws, regulations, and policies related to pregnancy, maternity leave, and discrimination.
- Access to a mobile phone/laptop/tablet to receive calls. You will not be charged for calls and your number will not be shared.
- Access to a reliable and secure WIFI connection. Public WIFI is not suitable for this role.
- Excellent active and empathetic listening skills.
- Good written and verbal communication skills, including the ability to convey information clearly and concisely.
- A kind and welcoming telephone manner.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Comfortable using online communication tools.
Key Responsibilities
- Answer incoming phone calls to the PTS Advice Line from individuals seeking support and advice.
- Listen actively, empathise, and provide HR advice and guidance to support callers with their enquiries.
- Signpost to further information and other support organisations if necessary.
- Make referrals to our legal partner if required.
- Record all details of the call on our CRM system.
- Maintain professionalism in all interactions, adhering to all Pregnant Then Screwed guidelines and policies.
What you can expect from PTS
- The opportunity to use your skill set to tackle the Motherhood Penalty and make a meaningful impact.
- An onboarding and induction period which can be completed at your own pace.
- Support from the PTS staff team and volunteer network.
- Access to our Volunteer Training Hub.
- Opportunities to help us further develop and shape our Support Services.
What happens when you apply
We are currently accepting applications on a rolling basis so there is no deadline to apply, however we may have to close the application window temporarily if we receive a large number of applications.
Application stages:
1. Apply online using the link on this page.
2. Application review. The PTS staff team will review your application. If suitable, you will be invited to join us for an introduction call. If we can not proceed with your application we will let you know why. Please allow up to four weeks for us to respond to your application.
3. Introduction call. This will be a 15-30 minute call online (via Google Meet) with a Support Services staff member. We’ll ask you a few questions about your application to find out more about you, as well as answering any questions you have. We’ll also get your consent to contact your referee.
4. Online training and reference check. The team will get you set up on our Volunteer Training Hub so that you can complete your online induction training. This can be done at your own pace, and we’ll check in with you after a month if it’s still not completed. We’ll also request a reference from your referee.
5. Group Induction. Once you’ve completed your online training and we’ve received a satisfactory reference, you’ll be invited to join a group induction. Inductions are hosted online at least once a month and give you a chance to meet other volunteers (new and long-standing) and ask questions.
6. Ready to roll! You’ll now be ready to volunteer, so we’ll set you up on our calling system and book in your first shift.
7. One month check in. The team will always be available, but after your first month we’ll check in to make sure everything is going ok and that you’re happy in your new volunteer role.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.
As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.
This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.
What You’ll Be Doing
- Updating website pages with new events, news and programme information
- Supporting the layout and accessibility of website content
- Uploading photos, articles or updates to digital platforms
- Helping staff and volunteers use digital tools
- Assisting with digital forms, data collection and record management
- Providing basic troubleshooting support or referring technical issues to the appropriate person
- Helping test and improve the digital tools and systems used by the team
Skills and Qualities We’re Looking For
- Confidence using websites, IT systems and digital tools
- Good understanding of basic data management and online platforms
- Problem-solving and attention to detail
- Clear communication and teamwork skills
- Reliable and organised approach to tasks
- Awareness of data protection and confidentiality principles
What You’ll Gain
- Experience supporting the digital operations of a community charity
- Opportunities to develop IT, web management and problem-solving skills
- Insight into digital tools used in the voluntary sector
- The satisfaction of helping improve online access and efficiency
About Us
We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.
Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.
Safeguarding and Inclusion
We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.
Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.
We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.
Registered Charity
6 - 10
A catalyst for overcoming poverty at its root by empowering marginalised people and developing sustainable communities.
Thank you!
Emmaus UK is currently undertaking feasibility work to consider the incorporation of an SPV which can become a Registered Provider of Social Housing on behalf of the Emmaus federation in the UK. This is an exciting prospect and would unlock significant potential to achieve our strategic objective to help more people.
To ensure that we are best positioned to pursue this opportunity we are looking to build the expertise of the Emmaus UK Board in:
· Housing Association/Housing Expertise or relevant regulatory expertise - providing strategic input as we develop the subsidiary and proceed with becoming a Registered Provider
· Legal expertise - ideally in a relevant field e.g. charity or corporate governance, housing, property, regulation etc
· Property Acquisition and Development - to support us with providing high quality services and managing sustainable growth
Joining the EUK Board at such a significant moment will enable you to play a key role in the future of Emmaus. You will be an integral part of developing the movement and central to making strategic decisions within EUK as the national body.
Further details:
Location: Home based online meetings. Two annual face-to-face meetings
Reporting to: EUK Chair and board of trustees
Remuneration: This role is voluntary. Any travel expenses will be reimbursed.
The attached applicant pack contains further details including the role description and more about Emmaus UK.
To apply, please email your CV and cover letter to the EUK Governance Manager the Email address can be found in the application pack.
The deadline for applications is Wednesday 31 December 2025.
Those shortlisted will be informed on Tuesday 06 January 2026 and invited to an interview conducted via Microsoft Teams on either Monday 12 January 2026 or Wednesday 14 January 2026. All applicants will be informed of the interview outcome by Friday 16 January 2026.
The client requests no contact from agencies or media sales.
Thank you!
We are looking for trustees, with knowledge of housing regulation, legal expertise or with experience in property acquisition and development to support us with a significant strategic project to explore incorporating an SPV and becoming a Registered Provider of Social Housing.
What will you be doing?
Emmaus UK is currently undertaking feasibility work to consider the incorporation of an SPV which can become a Registered Provider of Social Housing on behalf of the Emmaus federation in the UK. This is an exciting prospect and would unlock significant potential to achieve our strategic objective to help more people.
Joining the EUK Board at such a significant moment will enable you to play a key role in the future of Emmaus. You will be an integral part of developing the movement and central to making strategic decisions within EUK as the national body.
Emmaus UK is governed by the Emmaus UK Board, currently comprised of nine trustees, the majority of whom are elected by federation members. Primarily, you would become one of these trustees.
Our committee structure combines EUK facing committees to ensure the board have the correct oversight of internal functions with federation facing committees to provide the board with the views of members and beneficiaries across the movement. A new committee is currently in development to overseeing the Registered Provider project which you would also sit on as part of this appointment.
Our governance structure has gone through a period of significant review and transformation and is now in a strong position to serve Emmaus for the future. This is a particularly exciting time to join as a trustee as we begin to develop our next strategy for 2027 onwards and make key decisions around the model of Emmaus in the UK.
What are we looking for?
To ensure that we are in the best position to pursue our next strategic chapter, we are looking to build the expertise of the Emmaus UK Board in:
- Housing Association/Housing Expertise or relevant
regulatory expertise - providing strategic input as we develop the subsidiary and proceed with becoming a Registered Provider - Legal expertise - ideally in a relevant field e.g. charity or corporate governance, housing, property, regulation etc
- Property Acquisition and Development - to support us with providing high quality services and managing sustainable growth
We are looking for individuals who can support our existing trustees through this transition period with their specialist knowledge and provide guidance to our staff team as we undertake such a significant project. Someone knowledgeable and engaging would be ideal for this role.
Emmaus UK provides equal opportunity for all applicants and is
dedicated to an inclusive culture, where teams of people with diverse backgrounds, characteristic, perspectives, ideas and experiences all work together. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status or parental responsibilities.
What difference will you make?
Our trustees provide valuable skills, knowledge and experience to support our staff team and beneficiaries across the UK, ultimately ending homelessness one person at a time.
As a trustee with Housing Association/Housing Expertise or relevant regulatory expertise, you will provide us with strategic input as we develop the subsidiary and proceed with becoming a Registered Provider.
As a trustee with legal expertise, ideally in a relevant field e.g. charity or corporate governance, housing, property, regulation, you will enable us to safeguard our organisation and beneficiaries through this strategic transition.
As a trustee with expertise in Property Acquisition and Development, you will support us with providing high quality services and managing sustainable growth.
Before you apply
We would love to hear from you. Our Governance Manager, Maria-Angela Wells is leading the recruitment and will liaise with you via the Reach platform.
If desired, you can request an informal discussion about the role or if you would like to apply then please share your CV and a cover letter.
The deadline for applications is Wednesday 31 December 2025.
Those shortlisted will be informed on Tuesday 06 January 2026 and invited to an interview conducted via Microsoft Teams on either Monday 12 January 2026 or Wednesday 14 January 2026.
All applicants will be informed of the interview outcome by Friday 16 January 2026.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Social Media Managers
Company Description
The Wisdom Trust is a UK-registered charity (Charity No. 1112323) dedicated to building a global network of people and organisations who share knowledge and resources to tackle poverty, healthcare challenges, environmental protection, human rights, and community development.
Role Description
We're on a mission to inspire people everywhere to take action on the issues that matter most: ending poverty, protecting our planet, improving global healthcare, and defending human rights for all. Social media is one of our most powerful tools for creating awareness, sparking conversation, and mobilising communities worldwide.
We’re looking for volunteers who can help us share stories, craft compelling messages, grow our audience, and engage supporters across all platforms. If you’re passionate, creative, and eager to be part of a global movement for positive change, we’d love you to join us. Together, we can turn inspiration into action.
Currently we use facebook, instagram, X, Linkedin and youtube, but we're keen to expand our reach and do more. Within our website, we even have our own social network and community and without doubt we can make better use of that too.
There's so much we can do and we firmly believe social media, when used correctly, could allow us to grow an army of members on every continent who can help us on both a local and an international level so we can make communities everywhere safer, happier, healthier, better aware and more sustainable places to live.
So now we are seeking a dynamic and creative Volunteer Social Media Manager to oversee our organisation’s online presence across various digital platforms. The successful candidate will be responsible for developing engaging content, managing social media campaigns, and fostering positive relationships with our online community. This role offers an exciting opportunity to shape our brand image and connect with audiences in innovative ways. The ideal applicant will possess strong communication skills, a keen eye for trends, and experience in public relations and social media management.
Duties
- Develop and implement comprehensive social media strategies aligned with the charity's goals.
- Create, curate, and schedule engaging content across platforms such as Facebook, Twitter, Instagram, LinkedIn, and others.
- Monitor social media channels for customer interactions, comments, and messages; respond promptly to foster community engagement.
- Analyse performance metrics to assess the effectiveness of campaigns and optimise content accordingly.
- Collaborate with marketing and PR teams to ensure brand consistency and maximise outreach efforts.
- Manage online reputation by addressing feedback and managing crisis communications when necessary.
- Stay informed on the latest social media trends, tools, and best practices to keep the organisation at the forefront of digital engagement.
Skills & Experience
- Social Media Management, Content Creation, and Strategy Development skills
- Knowledge of Analytics, Social Media Metrics, and trend analysis
- Creativity and ability to design engaging campaigns for diverse platforms
- Strong organizational and time-management skills
- Understanding of online activism or passion for creating positive social change is a plus
- Access to a reliable internet connection and ability to work remotely
- Prior experience with social media platforms, tools, and scheduling software is beneficial
- Proven experience in social media management with a strong portfolio of successful campaigns.
- Excellent written communication skills with an ability to craft compelling content tailored to different audiences.
- Strong understanding of public relations principles and how they apply within digital environments.
- Proficiency in social media management tools such as Hootsuite, Buffer, or Sprout Social.
- Ability to analyse data analytics to inform strategic decisions and demonstrate campaign success.
- Organisational skills with the capacity to manage multiple projects simultaneously under tight deadlines.
- Creative flair combined with strategic thinking to develop innovative approaches that enhance brand visibility. This position offers an engaging environment where creativity meets strategic communication, providing opportunities for professional growth within a supportive team.
Benefits:
- Flexitime
- Work from home
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.