Customer Service Volunteer New Store Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you support your local PDSA shop - and help us care for the pets of people in need?
Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.
Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise.
There are many different ways you can help and even a couple of hours a week will make a difference.
As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.
What skills do I need?
- Are you a team player?
- Do you enjoy building relationships with people?
- Will you go the extra mile when it comes to customer service?
If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We can offer you the chance to:
- Develop fantastic retail skills for your CV
- Work flexible hours that suit you.
- Make new friends.
- Gain a qualification (if you meet the requirements)
We’re looking for people who are:
- Friendly
- Enjoy working as part of a team and with the public.
- Want to develop customer service skills.
- At least 18 years old.
Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
To apply for this role please visit Volunteering with PDSA - PDSA
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you support your local PDSA shop - and help us care for the pets of people in need?
Every PDSA shop needs an amazing team of volunteers to make it a success and we’re on the lookout for people to join us.
Our shops raise funds to support our pet 48 hospitals and increase awareness of the work we do to get the nation PetWise.
There are many different ways you can help and even a couple of hours a week will make a difference.
As a Volunteer Customer Service Assistant in one of our shops, you will be the face of PDSA. You will make sure that our customers receive a warm welcome and help us to achieve our ambition of delivering the best customer service of any UK charity. You will also be helping us to exceed our income targets.
What skills do I need?
- Are you a team player?
- Do you enjoy building relationships with people?
- Will you go the extra mile when it comes to customer service?
If the answer is yes, we’d love to hear from you. We provide training, so you don’t need experience – and we reimburse travel expenses so you won’t be out of pocket.
We can offer you the chance to:
- Develop fantastic retail skills for your CV
- Work flexible hours that suit you.
- Make new friends.
- Gain a qualification (if you meet the requirements)
We’re looking for people who are:
- Friendly
- Enjoy working as part of a team and with the public.
- Want to develop customer service skills.
- At least 18 years old.
Get in touch today to talk to us about volunteering in one of our stores or by applying online, we’d love to hear from you!
PDSA positively encourages volunteer applications regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous and all appointments will be subject to satisfactory references and appropriate background checks.
To apply for this role please visit Volunteering with PDSA - PDSA
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Our retail shops are the face of our charity on the high-street and in local communities. As a Customer Support Volunteer you will provide a first class customer service experience, ensuring customers find everything they need during their visit.
Our amazing team of vibrant & diverse volunteers helps us run our retail shops, raising money for vulnerable children, young people and families across the UK.
It would be great if you could volunteer one shift a week (or even more if you want) but we’re always happy to be flexible to work around your availability.
Volunteer role
Customer Support Volunteer
Volunteer manager
Store Manager
Where you will be based
Shop
Location:
Unit 6, Riverside Retail Park, Warrington, Cheshire, WA1 2GZ, United Kingdom
Minimum age: 14
Why we want you
Our customer support volunteers provide a first class customer service experience, ensuring customers find everything they need during their visit.
What you will be doing
- You may choose to do some or all of these tasks - working on the till, helping customers with enquiries, meeting and greeting customers, covering changing rooms.
- Maintain a high level of customer service
- Work with other volunteers to have a good knowledge of areas of stock and support customers with general questions and queries
- Process sales on the till
- Supporting customers with donations and gift aid
- Support the implementation of seasonal campaigns and promotional activities in-line with the stores marketing activity plan
- Ensuring the store remains clean and tidy
- Ensure all health and safety policies and procedures are adhered to
- Ensure all security procedures are adhered to
The skills you need
- Friendly and helpful
- Happy to be part of an amazing team of staff and volunteers
- Enthusiastic about the work of Barnardo’s
- Excellent customer service skills
- Good verbal communication skills and able to engage positively with customers
- Willingness to learn basic IT skills, for tasks such as working on the till
- Problem-solving abilities to help resolve queries and issues
- Ability to work independently, as part of a team and use your initiative
What's in it for you
- Volunteer in a fast paced and diverse environment
- Have fun and meet new people
- Develop skills for your CV including confidence, teamwork and problem solving
- Make a difference to the lives of children, young people and their families
- Learning and development opportunities through our Volunteer Academy which includes access to Level 2 Qualifications and other accredited courses
- Full training and experience of working in retail as a volunteer
Location:
Unit 4, Scunthorpe Retail Park, Holyrood Drive, Scunthorpe, Lincolnshire, DN15 8NN, United Kingdom
Please note, this SS is opening soon.
Minimu age: 14 years
Disclaimer
We look to recruit a diverse range of volunteers. If your skills don't fit the above, please do not let this put you off as we are able to be flexible with most of our roles. If you are unable to apply online through the link on this page, please visit your local store for a paper application form or contact the Barnardo's Volunteering Team via our website.
Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our new brislington furniture store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or online enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Typical tasks include:
· Dealing with face-to-face, phone and online enquiries, supported by the team
· Reception and front of house duties, helping around the cashier desk
· Completing administration procedures accurately
· Arranging collections of donations via our local van teams
Volunteering with the British Heart Foundation comes with plenty of benefits too…
· A 25% discount on donated goods and 10% discount on New Goods in our shops
· Unlimited, free, and confidential support by Retail Trust
· Access to training and development
· Reasonable travel expenses reimbursed
· Refreshments available
· Volunteer certificates, references and long service awards provided
· Access to discounts with other retailers
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
OxTrail, where a herd of life-sized and mini oxen will be grazing across the county waiting for visitors. Each ox sculpture will be individually designed by artists and local schools, making the herd truly unique.
Are you ready to join the Moo-Crew?
The main purpose of the OxTrail Hub Volunteer is to support the team to sell OxTrail merchandise in the OxTrail Westgate hub store, promote OxTrail and the charity and enhance the fundraising income.
How can you help?
- Commit for minimum of 4 hours per week during OxTrail
- Engage with trail goers and act as trail ambassadors
- Answer questions and generally promote the trail, the charity and the city
- Circulate trail maps and fundraising information
- Facilitate fundraising activity and collections at certain sculptures on the trail at key times
- Support the pop-up shop selling trail merchandise including visual merchandising, till support, stock preparation and counting
- Supporting the team with administration and maintaining good housekeeping standards
- Carry out any other duties deemed appropriate by the Manager
- Opportunity to support farewell and auction events, or help with the OxTrail survey
What’s in it for you?
- Making a difference to others lives
- Learning new skills or updating your current ones
- Giving something back to your local community
- Being part of a friendly team and a caring organisation
- Gaining confidence
- Enhancing your CV
- Experience working in a high profile retail location
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.
MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts
PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
As a welcome desk volunteer, you will be the welcoming face of Magpas Air Ambulance at our exciting new base in Alconbury Weald.
You will greet visitors at the centre, addressing any needs whilst giving exceptional customer service. You will contact relevant staff members when appropriate and signpost people into our visitor centre experience. In between greeting guests, you may be taking enquiries, processing the sale of merchandise, taking and counting donations or assisting us with other essential administration tasks.
As a welcome desk volunteer, you will be expected to:
- Represent Magpas Air Ambulance in a respectful and friendly manner
- Understand the work of Magpas Air Ambulance to secure basic knowledge and enthusiasm for our service
- Wear your Magpas Air Ambulance ID badge while volunteering, ensuring it's visible at all times
- Greet visitors, delivering exceptional customer service assistance and providing an overall welcoming environment
- Address visitor questions and needs both over the phone and face-to-face
- Have good communication skills and be able to work with other volunteers and staff as part of a team
- Have an eye for detail and a flexible attitude
- Have a good understanding of computers (Microsoft Office) or the willingness to learn
- Process payments
- Support various administrative duties
- Follow all Magpas Air Ambulance policies and procedures, including reporting any accidents and incidents
- Recognise, respond to, and report any safeguarding issues or concerns
What you can expect from us:
- Regular support and advice from our staff team
- Expenses covered in line with our volunteer policy
- On-the-job training specific to your role
- Events where you can meet other volunteers and share ideas
- Impressive skills to add to your CV and a reference if/when you need it
- The opportunity to meet a network of like-minded people
- We are an equal opportunity organisation and welcome volunteers with diverse abilities
As well as joining the Magpas Air Ambulance family, you will make new friends and be an important connection within your community representing the work of a lifesaving team.
The client requests no contact from agencies or media sales.
Volunteer Retail Assistants Chiswick High Street
Are you enthusiastic and engaging? Do you love meeting new people? Are you interested in learning more about the charity sector, and passionate about making a real difference to people’s daily lives? If so, the Vision Foundation is waiting to hear from you.
We are looking for friendly and energetic volunteers to join our growing retail team. Based in our beautiful new boutique store on Chiswick High Street, you will play a significant role in providing high quality customer service. From welcoming and interacting with customers on the shop floor to checking out at the tills, you will create a positive and enjoyable shopping experience for our community.
You will also have the opportunity to experience work behind the scenes; sorting through donated items and ensuring the shop is suitably stocked. This is a great way to gain valuable retail experience and develop strong teamwork and communication skills.
You don’t need special skills or experience to volunteer; a positive attitude and a friendly approach to chatting with other people goes a long way. We welcome anyone who is interested in retail and sustainable fashion, passionate about sight loss and supporting a charity, wants to learn something new, or is keen to meet people.
Supporting us for as little as three hours a week would have a huge impact on our work, but if you can spare more time that would help us even more. Let us know what hours and days suit you!
To find out more about the role and request an application form please contact our Volunteer Manager Beth Evans.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Volunteer Retail Assistants East Dulwich
Are you enthusiastic and engaging? Do you love meeting new people? Are you interested in learning more about the charity sector, and passionate about making a real difference to people’s daily lives? If so, the Vision Foundation is waiting to hear from you.
We are looking for friendly and energetic volunteers to join our growing retail team. Based in our beautiful new boutique store in East Dulwich, you will play a significant role in providing high quality customer service. From welcoming and interacting with customers on the shop floor to checking out at the tills, you will create a positive and enjoyable shopping experience for our community.
You will also have the opportunity to experience work behind the scenes; sorting through donated items and ensuring the shop is suitably stocked. This is a great way to gain valuable retail experience and develop strong teamwork and communication skills.
You don’t need special skills or experience to volunteer; a positive attitude and a friendly approach to chatting with other people goes a long way. We welcome anyone who is interested in retail and sustainable fashion, passionate about sight loss and supporting a charity, wants to learn something new, or is keen to meet people.
Supporting us for as little as three hours a week would have a huge impact on our work, but if you can spare more time that would help us even more. Let us know what hours and days suit you!
To find out more about the role and request an application form please contact our Volunteer Manager Beth Evans.
This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join us in our new BHF Homestore in West Quay Retail Park opening at the end of July. We are actively recruiting and interviewing, with opportunities to volunteer in other shops until the homestore opening. The new site has onsite parking and good transport links, all roles will have great volunteer benefits and will be great timing for those wanting a summer opportunity.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Are you calm, collected and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too…
- A 25% discount on donated goods and 10% discount on New Goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references and long service awards provided
- Access to discounts with other retailers
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
RETAIL VOLUNTEER SUPERVISOR
Streatham
Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.
From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.
Because Home is Everything
Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied.
Availability: The shop is open Monday - Saturday 10:00-18:00, Sunday 11:00-17:00
Location: 242 Streatham High Road Streatham London SW16 1BB
Supervised by: Community Shop Manager
Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency.
We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street. Our shop teams ensure fighting the housing emergency never felt so fun.
Main Tasks can include:
- Supporting our Community Shop Managers to run an exciting and inviting store.
- Using the till system to process sales, refunds and Gift Aid
- Opening and/or closing the shop, including cashing up at the end of the day
- Supporting other volunteers
- Using and updating our volunteer database
- Providing excellent customer service
- Photographing and selling key items on our online shop
- Creating posts to promote our shops on Instagram
Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.
What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.
We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.
You will be required to complete some essential learning and a full induction before you start in this role.
Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:
- Provide you with a Volunteer Handbook and all relevantPolicies/Procedures
- Provide learning including Health and Safety, Data Protection and
Safeguarding
- Provide an on-the-job induction
- Pay “out of pocket” expenses in line with Shelter’s volunteer expensespolicy
Benefits of Volunteering with Shelter:
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience in a supervisory role
- Be part of a great team, both in your shop and within Shelter Retail
- Build your confidence and develop transferable skills
- Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles
- Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops
What Our Volunteers Say:
“Shelter was one of the first physical places where I felt I could fully be myself."
“Genuinely the highlight of my week. Feel like I’m part of something bigger.”
“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”
Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.
Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.
The client requests no contact from agencies or media sales.
Why am I needed?
Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help be the friendly face that looks after our customers by greeting them, assisting them and processing their items through the till.
What will I be doing?
Speaking with customers, making them welcome and answering questions
Serving customers at the till
Accepting donations from the public
Putting goods on display in the shop
Maintaining high levels of shop standards, presentation and cleanliness
Generating add-on sales and Gift Aid conversion through high levels of customer service
Completing Gift Aid shop paperwork
Supporting the Shop Manager in carrying out shop security procedures
Promoting awareness of the charity and the services that we provide
What skills do I need?
Strong customer service skills
A really keen eye for detail
Ability to work on your own initiative and as part of a team
Ability to communicate effectively with other members of the team and customers.
How much time do I need to commit?
We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.
What support will I be given?
Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.
Following that the Shop Manager and team will be on hand to advise and help you select products you can use.
Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.
What benefits can I expect?
Reasonable expenses will be reimbursed in line with organisational policy
The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services
The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills
The opportunity to develop new and existing skills
Access to all internal vacancies
Access to training
The enjoyment of meeting new people and being part of our Retail Team
The chance to gain experience of helping Wales’ leading cancer charity.
Where will I be based?
In your local Tenovus Cancer Care shop
How do I apply?
If you’re over eighteen years old and would like to apply please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on our website.
Inclusivity:
Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.
We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
RETAIL VOLUNTEER SUPERVISOR
Tunstall
Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.
From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.
Because Home is Everything
Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied.
Availability: The shop is open Monday 09:00-16:00, Tuesday: Closed, Wednesday: - Saturday 09:00-16:00,
Location: 87 High Street Tunstall Stoke-on-Trent ST6 5TA
Supervised by: Community Shop Manager
Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency.
We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street. Our shop teams ensure fighting the housing emergency never felt so fun.
Main Tasks can include:
- Supporting our Community Shop Managers to run an exciting and inviting store.
- Using the till system to process sales, refunds and Gift Aid
- Opening and/or closing the shop, including cashing up at the end of the day
- Supporting other volunteers
- Using and updating our volunteer database
- Providing excellent customer service
- Photographing and selling key items on our online shop
- Creating posts to promote our shops on Instagram
Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.
What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.
We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.
You will be required to complete some essential learning and a full induction before you start in this role.
Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:
- Provide you with a Volunteer Handbook and all relevantPolicies/Procedures
- Provide learning including Health and Safety, Data Protection and
Safeguarding
- Provide an on-the-job induction
- Pay “out of pocket” expenses in line with Shelter’s volunteer expensespolicy
Benefits of Volunteering with Shelter:
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience in a supervisory role
- Be part of a great team, both in your shop and within Shelter Retail
- Build your confidence and develop transferable skills
- Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles
- Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops
What Our Volunteers Say:
“Shelter was one of the first physical places where I felt I could fully be myself."
“Genuinely the highlight of my week. Feel like I’m part of something bigger.”
“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”
Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.
Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us at if you require more information.
The client requests no contact from agencies or media sales.
Why am I needed?
Community is at the heart of everything that we do at Tenovus Cancer Care to help those affected by cancer. Our aim is simple – to deliver a vision where fewer people get cancer and those that do receive equal access to excellent treatment. However, we can’t do this without your help. Our shops in local communities are crucial to us raising vital funds. So, we’d like you to volunteer your time and commitment to help us make a difference. We need you to help be the friendly face that looks after our customers by greeting them, assisting them and processing their items through the till.
What will I be doing?
Speaking with customers, making them welcome and answering questions
Serving customers at the till
Accepting donations from the public
Putting goods on display in the shop
Maintaining high levels of shop standards, presentation and cleanliness
Generating add-on sales and Gift Aid conversion through high levels of customer service
Completing Gift Aid shop paperwork
Supporting the Shop Manager in carrying out shop security procedures
Promoting awareness of the charity and the services that we provide
What skills do I need?
Strong customer service skills
A really keen eye for detail
Ability to work on your own initiative and as part of a team
Ability to communicate effectively with other members of the team and customers.
How much time do I need to commit?
We’d need you to give around three hours per week if you can with the possibility to do more if you’d like to. However, we appreciate any time you’d like to give; please let us know this on your application form.
What support will I be given?
Before starting with Tenovus Cancer Care, we ask that you visit the Shop Management team in the shop so we can both see how the role may suit you.
Following that the Shop Manager and team will be on hand to advise and help you select products you can use.
Becoming a volunteer with Tenovus Cancer Care can be a rewarding experience and is certainly invaluable to the charity and its goals.
What benefits can I expect?
Reasonable expenses will be reimbursed in line with organisational policy
The satisfaction of knowing you’re making a vital difference to the work of Tenovus Cancer Care, and in particular the people who access our unique services
The opportunity to be creative and bring new ideas to the shop whilst developing your creative and design skills
The opportunity to develop new and existing skills
Access to all internal vacancies
Access to training
The enjoyment of meeting new people and being part of our Retail Team
The chance to gain experience of helping Wales’ leading cancer charity.
Where will I be based?
In your local Tenovus Cancer Care shop
How do I apply?
If you’re over eighteen years old and would like to apply please contact the Shop Manager in your local shop directly or alternatively please contact our Volunteer Development Team on our website.
Inclusivity:
Whether you’re a volunteer, supporter, or staff member, we want everyone to feel welcome at Tenovus Cancer Care. We are committed to greater diversity across our people to make sure we have a breadth of experience, skills and perspective that reflects the communities we serve.
We are working to ensure that Tenovus Cancer Care is a fair and equitable place to volunteer. We strive to ensure everyone is treated fairly, regardless of age, disability, sex, gender reassignment, pregnancy, maternity, race (which includes colour, nationality and ethnic or national origins), sexual orientation, religion, or belief, or because someone is married or in a civil partnership.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
RETAIL VOLUNTEER SUPERVISOR
Broughty Ferry
Are you ready to develop your retail and leadership skills?... Then this could be the volunteer role for you! We're looking for enthusiastic people to support the management teams in running one of our fabulous community shops.
From helping to recruit new volunteers and leading the shop team when the manager is off, to driving sales and donations and creating eye catching window displays this is a varied and engaging role that will have an impact on the store, the local community and the fight to defend the right to a safe home.
Because Home is Everything
Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied.
Availability: The shop is open Monday- Saturday 09:00-17:00
Location: 215 Brook St Broughty Ferry, DD5 2AG
Supervised by: Community Shop Manager
Why get involved with Shelter? Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency.
We are passionate about what we do and are proud to give pre-loved items a second chance and represent Shelter on the High Street. Our shop teams ensure fighting the housing emergency never felt so fun.
Main Tasks can include:
- Supporting our Community Shop Managers to run an exciting and inviting store.
- Using the till system to process sales, refunds and Gift Aid
- Opening and/or closing the shop, including cashing up at the end of the day
- Supporting other volunteers
- Using and updating our volunteer database
- Providing excellent customer service
- Photographing and selling key items on our online shop
- Creating posts to promote our shops on Instagram
Skills and Experiences Required: Not essential as full training will be provided, however some retail or supervisory experience would be beneficial, as would confidence in the use of technology.
What’s important to us is that you want to be part of our team and come ready to share your individual skills and experiences.
We do ask for a willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, safeguarding, confidentiality & data protection.
You will be required to complete some essential learning and a full induction before you start in this role.
Induction, Learning and Development: To enable you to take part in this opportunity Shelter will:
- Provide you with a Volunteer Handbook and all relevantPolicies/Procedures
- Provide learning including Health and Safety, Data Protection and
Safeguarding
- Provide an on-the-job induction
- Pay “out of pocket” expenses in line with Shelter’s volunteer expensespolicy
Benefits of Volunteering with Shelter:
- Supporting Shelter in our fight against bad housing and homelessness
- Gain valuable work experience in a supervisory role
- Be part of a great team, both in your shop and within Shelter Retail
- Build your confidence and develop transferable skills
- Enhance your CV – this is the perfect role for you to demonstrate the step from sales advisor to supervisory/management roles
- Opportunities to develop your retail skills further out at events like Charity Supermarket and pop-up shops
What Our Volunteers Say:
“Shelter was one of the first physical places where I felt I could fully be myself."
“Genuinely the highlight of my week. Feel like I’m part of something bigger.”
“Helping in the shop gives me satisfaction and gives me a place to go if feeling lonely and down.”
Next Steps: Please complete an application form online. After you have applied, we will review your application and invite successful candidates to attend a recruitment conversation.
Please note, you will be asked to declare any unspent convictions. As the role you are applying for has been designated as a regulated role, we will require you to undertake a basic Criminal Record Check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.
The client requests no contact from agencies or media sales.