Customer service volunteer volunteer roles in melton mowbray, leicestershire

AHO Head of Fundraising (unpaid, Volunteer role)

Responsibilities and Duties

The Volunteer Head of Fundraising assists the Director of Fundraising in developing and implementing a comprehensive multi-year funding strategy that encompasses diverse income streams, working collaboratively with senior leadership to coordinate efforts and maintain an up-to-date funding pipeline. 

The Volunteer Grants Head assists the Director of Fundraising to:

• Develop and drive a multi-year fundraising strategy to support the organisation's growth ambitions.  To include a mix of both existing and new income streams and the resources needed to reach the goals.
• Work with the CEO, Director of Fundraising, and Grant Managers to implement the strategy in a coordinated and effective way.
• Create and maintain the fundraising pipeline, keeping it up to date in the CRM, in collaboration with other Volunteers and staff members.
• Lead on fortnightly Business Development meetings to keep everyone aligned and updated.
• Lead the development of new income streams, including government procurement opportunities and individual donations.
• Collaborate with senior leadership to ensure alignment between income generation and programme delivery.
• Work closely with the Board of Directors to establish and leverage networks and opportunities.

Essential Skills, knowledge, and behaviours:

• Proven track record of developing and delivering successful fundraising strategies at a senior level.
• Proven track record of meeting or exceeding income targets across multiple income streams.
• Experience managing multiple income streams, including statutory income, individual, corporate, and grant fundraising
• Strong leadership and people management skills with experience developing high-performing teams
• Excellent relationship-building skills with the ability to engage a wide range of stakeholders
• Financial acumen, including budgeting, reporting, and performance analysis
• Exceptional written and verbal communication skills, including bid writing and donor presentations
• Strategic thinker with a proactive, innovative, and resilient approach
• Knowledge of fundraising regulation, GDPR, and best practice in supporter stewardship

Please note that this is an unpaid role. Don't apply if you plan to negotiate a pay or deal.  Volunteering allows people to give their time for free to society while gaining the experience they need when applying for future paid jobs.

For the full role description and other volunteer opportunities, please visit our website.

How to apply

Please apply by submitting your CV and cover letter using the Charity Job system.  If you use any method other than the one specified, we will not review your application.

Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.

What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.

How often will I be needed?

• 4 Hours per Event

Key requirements

• 1 reference

Location

Region

• Scotland

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.

Intern Position Description

We're seeking twenty-five driven and resourceful Fundraising & Grant Writer Interns (Unpaid) to join and support our mission through strategic fundraising, grant applications, and investment.  This role is ideal for a self-starter who excels in a dynamic sales and marketing environment, striking a balance between independent work and collaboration.  You will play a key role in securing funding opportunities by supporting grant applications, refining pitch materials, and identifying potential funders and investors.

Our internships

Our internships are primarily designed for students and recent graduates seeking practical work experience to enhance their skills and career prospects.  If you are a foreign student, please check with your institution and seek legal advice to ensure compliance with the conditions of your student visa, as we don't give legal advice on student visas.

Duration:

Our internships can vary in length, ranging from six months to a year, with many lasting two years or more. Time commitment is 10-20 hours per week (flexible based on project needs).

Paid vs. Unpaid:

We only offer Unpaid internships due to financial constraints.  If you come from a low-income background or are a care leaver, please get in touch with us to discuss whether we can cover your expenses.

Intern Key Duties and Responsibilities:

Interns work under supervision and don't have full responsibilities.  You will combine studies and work to gain practical experience.

1. Grant & Funding Applications – Assist in searching, writing, editing, and submitting funding and grant proposals to secure funding.
2. Investment Opportunities – Identify and support AHO for investment programmes and funding opportunities.
3. Pitch Deck & Business Plan Enhancement – Edit and refine pitch decks, business plans, and executive summaries to make them funder and investor-ready.
4. Developing and executing marketing strategies involves researching target funders, donors, and investors; analysing market trends; and creating plans to reach potential customers. 
5. Managing marketing campaigns involves overseeing the creation of marketing materials, coordinating promotional activities, and managing budgets. 
6. Creating content involves writing website copy, blog posts, social media updates, and other marketing materials. 
7. Managing social media involves creating and scheduling posts, engaging with followers, and monitoring social media performance. 
8. Investment & Funding Sourcing – Research and identify potential investment funds and donor opportunities for AHO projects and programmes.
9. Content & Proposal Development – Tailor responses for funding applications and update existing materials to align with specific opportunities.
10. Analysing results: This involves tracking key performance indicators (KPIs) and reporting on the effectiveness of marketing campaigns

Training and Personal Development

We will enrol you on the following courses during your time with us:

1. Level 1: Award in Volunteering (Ofqual, Gateway Qualifications accredited)
2. Certificate in Grant Writing for Non-Profits (Training Express, CPD)
3. Graduate Certificate in Grant Writing (London School of International Business)
4. Professional Certificate in Healthcare Grant Writing, London School of Business and Administration
5. Workshops, webinars, and boot camps in fundraising and grant writing as part of your continuous professional development.

Qualifications and Experience

No prior experience in fundraising and grant writing is required, but you must possess the following to be accepted:

1. Qualification: Studying or a recent graduate in any subject at an accredited UK university or college
2. Communication: Excellent verbal and written communication skills are essential for interacting with funders, potential donors, and investors, as well as for creating marketing materials and communicating effectively with stakeholders. 
3. Persuasion and Negotiation: The ability to influence funders, potential donors, and investors and secure deals is crucial. 
4. Creativity: Developing innovative marketing campaigns and content requires a creative approach. 
5. Interpersonal Skills: Building rapport and establishing strong relationships with clients, colleagues, and other stakeholders is vital. 
6. Sales and Marketing Techniques: Understanding and applying various sales and marketing techniques to achieve targets. 
7. Product Knowledge: Having a thorough understanding of the products or services being sold. 
8. Analytical skills: The ability to analyse data and track campaign performance is crucial. 
9. Adaptability: Being able to adjust to changing market conditions and customer needs
10. Organisational skills: Managing multiple tasks and campaigns requires strong organisational skills. 
11. Pitch deck: Crafting compelling business plans and pitch decks
12. Accelerator and Investment: Completing startups for accelerators or investments
13. Copywriting: Strong copywriting and business writing skills with exceptional attention to detail
14. Time Management: Effectively managing their time and workload to meet deadlines. 

This is an excellent opportunity for someone passionate about fundraising, social impact, and business development.  If you're eager to apply your skills to drive meaningful change, we'd love to hear from you!

This is an exciting opportunity to join a charity at the very start and to make a difference in shaping how we move forward.

Who are we looking for?

At present we are working to secure funding that will see us through our first year, and the role will be an important part of the organisation's growth and ability to obtain funding for specific areas of work by ensuring people who volunteer or engage with Living Reasons receive a high level of training and development.

As an organisation, Living Reasons believe that your individual skills are more important than experience. With this in mind, this role would suit someone who enjoys helping, engaging and passing on knowledge as well as researching and creating new ways of communicating with people, whether you have experience in learning and development is not important as they are skills that can be built on and are able to grow with the organisation. 

Living Reasons – What we are planning, who we are and where we are now:

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.

What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

•  A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.

How often will I be needed?

• 4 Hours per Event

Key requirements

• 1 reference

Location

Region

• Northern Ireland

Additional location information

• Currently looking for applicants within the Belfast area Only

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • An outgoing, friendly approach to meeting new people • An empathetic and professional manner. • Good communications skills with active listening. • An interest in helping people access the information they need.

Who are we looking for?

At present we are working towards being fully operational, over the next year Living Reasons will be looking to expand its reach and part of that journey is to develop an online food bank, allowing people access to a food bank that may not get help through their local council/Job Centre and may only want to use the service online.

People may want to use the online service of a food bank for many reasons, whether due to disability or not. 

The role of Project Co-ordinator role will oversee this project with guidance and input from the trustees, lived experience board members and with the support of other co-ordinators that are relevant to the outreach, funding and running of the service.

You do not necessarily need experience of this kind of role but good attention to detail and task management potential will be key, we can work the rest out together. If you like the idea of this, please get in touch with us and we can arrange an informal chat.

What is the plan?

The person who is starting the charity up is autistic, has ADHD, CPTSD and also multiple physical conditions that effect daily life and is part of the LGBTQ+ community and has faced a lot of issues in life because of these things.

Living Reasons is being created to fix what we think is a challenging situation that is getting harder to achieve every week, month and year in the current economic, political, environmental and societal landscape. It is not easily defined but we hope the charity objects below will help put context to what we want to achieve, what we can say is that below are the issues we are trying to address, how we do this will change as quickly as society does, but the issues we want to tackle are these:

1) Outdated and damaging employment practices

2) Accessibility to services

3) Limited employment, training and education opportunities

4) Lack of support during times of crisis or need

5) Lack of equity and agency for many people in society

6) Institutional discrimination that is not challenged

7) Abuse of the legal system at all levels

8) Abuse of power in government bodies

9) Poor access to healthcare

10)  Unequal treatment of many people in society by large corporations

11)  Assumptions made by wider society based on incorrect, outdated or discriminatory rhetoric that is used in daily life

12)  Outdated company engagement with the public

13)  Lack of support that is not talked about and not being addressed

Our Living Values -

Creativity

1) Imaginative Development (Individual)

2) Instilled Collaboration (Internal)

3) Changing The Status Quo (External)

Prospectivity

1) What Can You Do (Individual)

2) What Can We Do (Internal)

3) What Can They Do (External)

Revolutionary 

1) Inspire With Confidence (Individual)

2) Boundaryless Innovation (Internal)

3) Challenge Traditions (External)

Attentivity

1) Analyse and Redesign (Individual)

2) Rebel and Reform (Internal)

3) Enquire and Reimagine (External)

Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.

In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment by welcoming new members to the group and encouraging participation.
• Supporting group conversations – Instigating dialogue based on eye health related days/events or more interest-based topics.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring group rules are followed and that content is appropriate by alerting managers when inappropriate content is posted or when there is a safeguarding issue.

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community by by engaging with the people with sight loss, local and national organisations.
• A sense of achievement through the difference you make.

•  A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers through regular moderator meetings

Time commitment
• This volunteering role requires a commitment of around 5 hours a week, there is the option to volunteer for a greater number of hours but this isn't essential.

How often will I be needed?

• 5 Hours per Week

Key requirements

• This role requires an enhanced criminal record check and 2 references.

Location

Region

• Yorkshire and the Humber, East Midlands, North West, South East, West Midlands, North East, South West, Greater London

Home based

• This role is home based

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• An understanding and interest in maximising the benefits of social media platforms. A willingness to learn about local services and activities to inform the community as appropriate. Interested in helping people get the information they need. Good communication skills.

Purpose of the Role:

We seek a Web Manager (Unpaid Volunteer) to support our website upgrade, digital and fundraising strategy, manage WordPress sites, optimise user experience, and drive results through improved web performance.  You'll identify new projects to develop innovative products that generate revenue for the business.  This is a key role in which your expertise in digital marketing, web management, SEO and traffic conversions is required.

Key Responsibilities:

• Manage and optimise WordPress sites: Ensure consistency in brand messaging across all web properties, optimise user experience (UX), and maximise conversion opportunities.
• Revamp donation system: Develop our new fundraising system using Stripe donations and ensure compliance to prevent scam donations and money laundering.
• Regular updates and improvements: Stay ahead by reviewing and updating web presence, emerging trends, and best practices.
• Develop and install a Membership system for people joining AHO. AHO is becoming a membership organisation to empower members to decide how AHO is managed and to generate income through membership fees.
• Build and develop an Online Shop. The first stage is a Virtual Online Shop selling project items instead of money, for example, selling bricks to build a hospital instead of asking for money.  The second stage is an Online Shop selling physical African foodstuffs, clothing, etc..
• Design and build health tools, such as BMI Index scales, health quizzes, medical screenings, assessments, and questionnaires, to enhance the website's interactivity and educational value.
• Expand and add new sections to the current website, such as the Projects and Impact sections, showcasing our projects and their impact through stories, videos, and case studies.
• Performance Optimisation: Enhance search engine rankings and overall website performance using expert-level SEO.
• Analytics and reporting: Track and analyse web traffic, sales metrics, and marketing data to measure success, forecast trends, and provide actionable insights to the bus.

References

Due to the nature of this role, references will be sought before the interview and offer.  We will conduct enhanced DBS checks for criminal convictions and local police cautions.

VOLUNTEERING IS NOT A PAID JOB

All our Volunteer Opportunities are unpaid or unsalaried. Do not apply if you seek a paid position or intend to negotiate a compensation package with us.   Volunteering allows individuals to contribute their time to society at no cost while gaining the experience they need when applying for future paid positions.

We’re looking for Community Fundraising Volunteers across the UK to help us deliver and collect Marie Curie donation tins in their local area. By using your local knowledge and connections, you’ll help raise vital funds for our nurses and hospice services - right where it matters most.

What you'd be doing:

• Distribute collection boxes in shops, cafés, pubs, gyms, and anywhere people gather.
• Swing by regularly to collect and bank the donations
• Keep tabs on each box’s location and earnings like a fundraising detective.
• Make friends with venue staff to build positive relationships.
• Spot new places where we could extend our reach and make an even bigger impact. 
• Spread the word about upcoming events and campaigns to those you meet

Why you'd be a great fit:

• Polite and organised
• Self-motivated
• Familiar with your local area
• You have 2-4 hours a month to spare

What you gain:

• Ongoing guidance and brief training - just the essentials
• Meet amazing people
• Being part of the UK’s leading end-of-life charity
• Recognition for your time
• Travel expenses covered
• Access to exclusive deals and discounts across retail, travel, entertainment, and more
• Loyalty Card Membership for our Marie Curie Shops

This opportunity is perfect for someone who loves chatting with people, enjoys being out and about, and wants to make a meaningful difference - one collection box at a time.

Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications. 

You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely. 

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

East London Waterworks Park is looking for volunteers to lead social media and content creation for communications and campaigning for our community-owned park.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for social media and content creator leads to participate in our community-led working group who are promoting public awareness and support of the project. 

There is opportunity to lead on projects across communications, content creation, social media, PR, newsletters, film, podcasts or any other channels of interest, and facilitate the direction of the working group.

The Comms Circle currently meets fortnightly on a Tuesday evening on Google Meet and spends voluntary time outside of the meeting completing agreed tasks remotely.

You will be at the forefront of our digital strategy to create a huge new biodiverse park and natural swimming ponds. We’re looking for creative and strategic thinkers who can craft compelling narratives and visually stunning content. You should have a deep understanding of social media platforms and analytics tools to measure and optimize our campaigns. Your ability to build and engage with online communities is crucial, as is your skill in managing media relations. We value individuals who are passionate about our mission and can bring fresh perspectives and innovative ideas to the role. You will be comfortable with community-led processes. Our roles are quite flexible. We hope that people bring radical imagination, peace with nature, and courageous inclusiveness to the role. 

Contribute to the creation of a new biodiverse community-owned park with free access natural swimming ponds. Your strategic content creation will be instrumental in fostering a strong connection between our community, the park, and its biodiversity. Your input will help us craft compelling narratives that inspire, educate, and engage our service users, stakeholders, funders, and the general public, ultimately driving support for the park's mission and ensuring its long-term sustainability.

At a time when we are experiencing the largest reforms to the welfare rights system in a generation, we believe this is an exciting opportunity for individuals interested in welfare rights work, to join a respected organisation working at the forefront of the advice sector.

The Welfare Benefits Unit offers specialist welfare benefits advice to those who work with members of the public. Our experienced advisers provide independent support through our advice line, publications, training, consultancy, campaigns and projects.

The Welfare Benefits Unit aims to maximise benefit take-up, helping to reduce the incidence and impact of poverty and in doing so improve health, well-being, financial and social inclusion. We are a registered charity based in York. We primarily operate in North Yorkshire and York although some of our services are accessed by organisations working further afield. 

We continue to aim towards a board that reflects the populations we work to support, and as such, welcome individuals from diverse ethnic communities, LGBTQIA+ groups, as well as younger people, those with disabilities, and those who have lived experience of the welfare benefits system.

Knowledge, Skills and Experience

We welcome and support applications from those new to being a Trustee. We also know that studies have shown some people are less likely to apply for positions unless they believe meet every requirement in the description. The most important thing for us is to find Trustees that connect with our values and who can readily buy into our mission. Though we have suggested skills and experience areas below, which would be keen to hear from, we’re eager to meet people that believe in our mission and can contribute to our board in a variety of ways – not just candidates who tick all the boxes.

We’re keen to add these areas of skills and experience to our board:

• Financial, legal or HR matters (especially as they may apply to a small charity)
• Expertise in marketing, digital or similar technological areas
• Welfare benefits system and welfare rights advice or lived experience.

About the Role

All Trustee positions are voluntary with reasonable expenses remunerated. To be an effective Trustee, you will need to commit up to 1-2 days per quarter to attend and prepare for board meetings which are held virtually.

Effective Trustees support our work by:

• ensuring we are working towards our vision, mission and values in everything we do
• ensuring the effective and efficient use of resources, maintaining proper financial and regulatory oversight and best practice as a charity
• approving the annual budget, and supporting strategic decision-making by actively contributing advice and guidance
• appointing key personnel such as the Chief Executive, and determining pay and conditions for the wider team
• constructively guide the Senior Leadership Team in the delivery of the organisation’s strategy
• actively representing and championing the work of the Welfare Benefits Unit.