Customer Services And Data Manager Jobs in Camberwell, Greater London
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Location: Remote (UK based)
Salary: £29,450.00 per year (plus Inner London Weighting if applicable)
Length of contract: Fixed term until 31st March 2025
Hours per week: 37 (also available on a term time only basis - please include desired work pattern in your application)
Closing date: 24th June 2024
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Children and Young People Training Coordinator role:
As Children and Young People Training Coordinator, the successful candidate will play an integral role in supporting the Children and Young People (CYP) team with the daily functions that are necessary to enable the CYP work (What Works and Expect Respect programmes) to run smoothly and includes the effective and strategic support for training structures by being the key contact for external coordination with schools and the assistance of training delivery. The successful candidate will be responsible for developing and running the effective implementation and maintenance of administrative structures, systems, and processes.
Key duties and responsibilities of the Children and Young People Training Coordinator:
- To act as the point of contact and reference for training officers, schools and other internal and external partners and customers
- To organise the timetabling, travel and logistics, materials and other relevant support to the ensure the smooth delivery of the programme.
- To ensure that payments, invoicing and purchases and expenses are accurately processed to always ensure financial accountability.
- To track the impact of the programme delivery and maintain accurate records that can support reporting to the Accountable lead, the board and to funders.
- To maintain the team’s risk register and ensure that data is stored and managed in line with GDPR and confidentiality.
- To support the service in any other way necessary within the parameters of the role.
What we are looking for in our Children and Young People Training Coordinator:
- Warm and personable.
- Strong analytical skills and problem-solving capability.
- Result oriented.
- Influence, motivate and communicate effectively with a wide range of people, inside and outside our own organisation.
- Committed to the best outcomes for children and young people.
Benefits of joining us as our Children and Young People Training Coordinator include:
- Generous Annual Leave: 25 days (with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days) + the usual 8 UK bank holidays + 2 additional days in March and August + 3 days of ‘end of year’ leave, bridging the gap between the festive holiday period and new year.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
Please ensure that you also complete the EDI form and send all completed paperwork to our Recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010.
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses is received.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- Please read our Single Sex Statement titled "Position regarding member services and direct services to survivors" on our website.
The client requests no contact from agencies or media sales.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At the heart of our fundraising and marketing strategy is a real focus on building lasting, meaningful, and relevant relationships with all our supporters, demonstrating the importance and value of the contributions that they make. Our Individual Giving programme makes up a considerable proportion of our total income and the primary responsibility for this role is providing important support for this vital programme. You’ll love talking to our supporters, taking time to understand them, listen to what they are interested in and making sure they feel valued. Starlight’s reputation for supporter care will really matter to you and you’ll naturally want to be accurate, efficient and effective in dealing 3 with queries, handling and recording donations on CRM and ensuring that appropriate and timely responses are sent to all supporters. You’ll also enjoy developing your fundraising skills and supporting Individual Giving activities to ensure we are delivering the best activities for our supporters to drive more donations. With your experience and expertise, you’ll support our reputation for positive, warm touchpoints and excellent customer service.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
About the role
The Hardman Trust supports people on long prison sentences to take their next steps in life. As the office, grants and programmes administrator your role is to help make this a reality through the day-to-day support of our work. You’ll help to ensure our programmes run smoothly, and that the staff have the administrative support they need to provide a quality service to people accessing our programmes.
Your role will evolve over time, to reflect the changing needs of the charity, but will primarily involve office tasks (post, inboxes, phone calls), as well as the administration of our various programmes (letter writing, updating the database, record keeping). You will share an office with our office volunteers and one of our programme managers, and you will work closely with the broader team via online meetings.
You'll be based at our Waterloo office, a few minutes walk from Waterloo station. Hours can be flexible.
About you
With an enthusiasm for our mission, you will be well-organised, motivated and eager to support those we are here to serve. As the first point of contact for anyone calling or emailing the charity, you will be responsive, and have good customer service and communication skills. You'll be proactive, solution-focused, and enjoy helping to keep the charity organised. You'll be happy working on your own, and also alongside others. You'll be at any stage in your career, but with a positive mindset and eagerness to develop and grow as the charity develops and grows.
About us
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Our purpose: We support people on long prison sentences to take their next steps in life so they benefit, their families benefit and the wider community benefits too.
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Our vision: A future where everyone can achieve their potential within and beyond prison.
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Our mission: Specialising in the unique needs of people on long sentences, we provide tailored practical and financial support to help people find belonging, move into work or training, and reach their personal goals.
Read more in the attached person specification and job description
Please submit a CV and cover letter outlining how your skills and abilities match those within the person specification and job description
Title: Head of Operations
Contract type: Fixed term, maternity cover (July 2024 – May 2025)
Hours: 0.8 FTE (4 days per week)
Salary: £46,400 (£58,000 FTE)
Reports to: CEO
Manages: Studio Managers (Bloomsbury & Deptford), Events and Venue Coordinator, Event Manager (freelance), Youth and Community Producer (freelance)
MAIN PURPOSE OF THE JOB:
As a key member of the leadership team, the Head of Operations (HOO) plays a vital role in the development and delivery of Cockpit’s strategic plan, working closely with the Chief Executive. The HOO will ensure operational excellence, site optimisation in Bloomsbury and Deptford and lead on property strategy. The role encompasses oversight of the maker community, management of IT systems, leading on HR and responsibility for health and safety compliance.
This role would suit an entrepreneurial self-starter with demonstrable experience in property and building management, project management, budget and fiscal control, HR and team management. Knowledge of planning, business and charity financing, leasehold and landlord-tenant legislation is desirable. The role requires strong negotiation skills and the ability to exert influence and maintain critical relationships. It requires a keen focus on delivery and detail as well as the ability to retain big picture perspectives. Exemplary communication skills and the ability to manage multiple priorities are essential.
MAIN DUTIES:
1 PROPERTY AND BUILDING MANAGEMENT
Cockpit has two sites in Deptford and Bloomsbury. At each site, a Studio Manager has responsibility for the day-to-day running of the sites and liaison with makers. The Studio Managers will report to the HOO who will coordinate, plan and/or oversee all the practical management of the buildings including repairs and maintenance; alterations and refurbishments; space allocations and use of space; health and safety; tenant/maker welfare/support etc.
The HOO will manage the Studio complexes to ensure they meet the requirements of the charity and resident makers while ensuring commercial optimisation.
The HOO will ensure efficient use of space and consider charitable and commercial objectives when setting prices and rates to ensure a balanced outcome. The HOO is responsible for ensuring compliance on all aspects of Health and Safety, insurance and risk assessment.
The HOO is responsible for project managing all future real estate projects from inception to completion. They will ensure that sufficient resources, budgets and expertise are in place for such projects. The HOO will sit on Cockpit’s Property Committee.
2 LEASES, INSURANCE, LEGAL, RATES AND LA
With oversight from the CEO and Board, and relevant legal advice, the HOO will manage leasehold negotiations with Cockpit’s landlord, Camden Council. The HOO will report on such matters to the Property committee of the Board.
Working with the CEO, the HOO will manage licences issued to studio holders developing pricing structures and documentation that reflect Cockpits charitable aims and commercial objectives.
Working with the CEO, the HOO will set hire rates, rentals and other pricing related to Cockpits spaces and services in line with Cockpit’s charitable aims and commercial objectives. They will be responsible for issuing associated contracts and licences.
The HOO will oversee all insurance requirements and ensure that terms required are met. The HOO will oversee legal compliance issues in collaboration with the CEO and as directed.
The HOO will maintain good relationships with Local Authorities and be responsible for monitoring and overseeing all rates or other levies in relation to the buildings or the charity itself.
3 COMMERCIAL EVOLUTION AND PROJECTS
The HOO will take an active leadership role in developing and delivering commercial opportunities for the charity in line with its charitable objectives and the strategic plan. The HOO will lead on the strategy for development of space and venue hire, tours, better utilisation of space, and AV studio hire. The HOO will evaluate commercial opportunities/risks and will manage the delivery and ultimate running of such spaces.
The HOO will also oversee the successful delivery and oversight of the cafe operator in Deptford.
4 LIVE EVENTS
The HOO will actively contribute to the creative development of Cockpit events, including but not limited to Open Studios. They will be responsible for the operational planning and timely delivery of the events including budget management. The Event Manager and Events Coordinator will report into the HOO on all relevant events.
The HOO will be responsible for ensuring there is clear post event reporting from all departments, and that this is tracked year on year to ensure it informs future strategy, budgets and investment.
5 YOUTH AND COMMUNITY
Working with the CEO, HOO is responsible for overseeing Cockpit’s Youth and Community activities. They will be responsible for the recruitment and management of the producer, as well as overseeing budgets. The HOO will oversee the programming of any Youth & Community activities across the year and ensure these are aligned to the charities objectives and are properly funded. They will work closely with the Head of Development and Youth and Community Producer to ensure Cockpit targets the correct funding bids and works with the correct partners to deliver impactful programmes in a cost-effective manner.
6 IT and DATA MANAGEMENT
The HOO is responsible for managing Cockpit’s external IT consultant to ensure that all hardware and software bought and used by the charity is up-to-date, efficient, cost effective, secure and suitable for the charity’s activities.
The HOO is responsible for overseeing all software and digital upgrades including but not limited to the charity’s CRM, cloud-based services and future automation.
7 DATA AND GDPR
The HOO will play a central role in the planning and correct implementation of any data programme for Cockpit. This will be in close collaboration with the Head of Marketing and Digital and the CEO.
The HOO is responsible for GDPR for Cockpit and will take on responsibility for compliance and other copyright or legal practices in relation to safe data management, firewall implementation, working closely with the Head of Marketing and Digital on these matters.
8 COMPLIANCE, RISK REGISTER, HANDBOOKS, HR
The HOO has line management responsibility for the Deptford and Bloomsbury Studio Managers, Events and Venue Coordinator, Event Manager, Youth and Community Producer and overall responsibility for Cockpit’s HR function.
The HOO will take responsibility for ensuring compliant staff practices in relation to up-to-date staff contracts, health and safety, maternity and all other relevant HR matters. In association with the CEO and Financial Controller, the HOO will manage and record annual leave.
The HOO will work with the Studio Managers to ensure good Maker welfare and be responsible for policies that result in positive outcomes in relation to the Cockpit community.
The HOO will liaise with the CEO and advise on risks in the HR area and will sit on the People Committee of Cockpit.
The HOO will evaluate when HR risk requires external advice and will agree any necessary actions with CEO.
The HOO will be responsible for the Staff Handbook, The Trustee Handbook, Maker Welcome Pack/Handbooks and all relevant compliance materials for updating and circulation, including all company policies.
Working with the CEO, the HOO will manage the Risk Register and update the Board in a timely manner on any pertinent and impending changes to that with the potential to impact the charity. The HOO will be a member of the Finance, Audit and Risk Committee (FARCo) of Cockpit.
The HOO will take on responsibility for recruitment practices and onboarding activities for new employees, contractors and trustees.
The HOO will oversee the performance review process, coordinate staff training and be responsible for the training budget.
9 DIVERSITY AND INCLUSION
In conjunction with the CEO, the HOO will oversee and implement policies that foster and reflect the charity’s commitment to diversity and inclusion. This may include managing new and existing initiatives, updating policies and undertaking formal reviews. The HOO will champion Cockpit’s diversity objectives at the Board’s People Committee (PeCo).
10 COMMITTEES AND BOARD
The HOO will provide a support role to the CEO on preparation of Board papers and reports. The HOO will coordinate committee meeting dates and circulate them to the members appropriately, with administrative support. The HOO will oversee the minutes for all meetings, working with an external minute taker. The HOO may maintain activity lists and will work with the CEO and the Board of Trustees to ensure exceptional Governance.
11 CEO DEPUTISATION
The HOO will support the CEO as needed and may, on occasion, be asked to provide support to the Board of Trustees and the Chair.
PERSON SPECIFICATION
Essential knowledge, skills and experience
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Substantial experience in a similar role with senior responsibility for all aspects of operations
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Sound expertise in property management and building management
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Excellent organisational skills including effective planning, prioritisation, risk management, and reporting
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Good financial management skills: budget setting, control, monitoring and resource management
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Events management skills and experience
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Experience of negotiating with, contracting and managing external suppliers to ensure high quality delivery
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High-level people management skills, experience of managing a team, and knowledge of sound HR practices
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Experience of working in a charity or social enterprise and working with a Board of Trustees
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Strong written and verbal communication skills
Desirable knowledge, skills and experience
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Knowledge or experience of craft, design, fashion and/or the wider creative industries
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Experience of building commercial or community/creative partnerships
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Experience or knowledge of fundraising
Essential qualities and attributes
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Demonstrable commitment to equality, diversity and inclusion
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Entrepreneurial and solution-focused, with the ability to approach issues both flexibly and with creativity
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First-class attention to detail and high standards of professional conduct
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Customer-focused, empathic approach, able to communicate and build professional relationships with a wide variety of people and to adapt delivery style as appropriate.
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Affinity with Cockpit’s mission and values as a leading UK social enterprise enabling creative people to succeed.
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Self-starter with an ability to work positively as part of a small team
Applications due by: Midnight, 30th June 2024
First Interviews (online): Tuesday 9th July 2024
Second Interviews (in-person): Monday 15th July 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
FareShare
Job Description – Supply Chain and Logistics Coordinator (Charity Food Supply)
Reporting to: Transport & Logistics Manager
Location: Flexible, Hybrid – Sheffield or London office based
Contract: Permanent
Hours: 35 Hours, Full Time
Salary: £23,620- 24,329 (National) £24,893 - £26,203 (London)
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
As the UK’s national network of charitable food redistributors. We believe that no good food should go to waste. We redistribute surplus food to charities that turn it into meals. We are doers. We are a community. We change lives We have an excellent opportunity to join FareShare and if you feel that you would like to make a difference this may be the role for you.
The role
This important role sits within our Supply Chain and Logistics team who are responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK. You will assist the Supply Chain and Logistics Officers in their operational work on the team. The successful candidate will work closely with the Officers to support in liaising with FareShare food suppliers, transport partners and our Regional Centres in order to distribute food to our beneficiaries. The provision of excellent operational support and customer service is central to this role. It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure.
Main areas of responsibility
Food Industry Customer Service
- Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
- Assist in capturing key account information in our CRM system
Regional Centre allocation
- Adhere to the requirements of the Network Service Level Agreement
- Work with the Supply Chain and Logistics Officers to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste
- Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
- Using our CRM system, maintain timely records of accounts, allocations, offers and case management
- Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres
Logistics and transport
- Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
- Work with Regional Centres to coordinate and plan routes for internal FareShare logistics
- Reactively solve transport issues throughout the working day
Data and analysis
- Analyse Salesforce reports to increase efficiency of allocation
- Use dashboards to monitor network issues
Team coordination and representation
- Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
- Support the training of new team members
- Keep team process instructions up to date
Person Specification
Essential Criteria
- An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare
- Excellent communication skills (written and oral)
- Evidenced problem solving ability
- Excellent customer service skills
- Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
- Computer literate with good working knowledge of MS Office, in particular Excel and Word
- Self-starter, ability to work within clearly defined and agreed parameters with limited supervision
Desirable
- Salesforce or similar CRM system experience
- Experience of working as part of a project team with some responsibility for delivery of a project
- Experience of working in a fast paced and pressured operations role
- Experience of working in a customer service environment
Competencies and Behaviours
- Treating people with respect, being inclusive
- A natural inclination for problem solving
- Comfortable in a busy working environment managing competing pressures
- A desire for continuous improvement in individual and team processes and responsibilities
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Officer – Temporary Position from July 24 for 6 months (£24-25k)
Remote working with regular travel to the West Midlands and London as required
Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work for a significant cause and help build its sustainable future. We’re building our new fundraising team and this temporary role will play an important part in accelerating our ambitious plans to increase annual income during 2024/25.
You will become the fourth member of the Fundraising Team (there are 3 full time staff) and will help to support the fundraising team.
Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:
· Raising awareness
· Supporting those affected by sepsis
· Educating health professionals
· Lobbying political organisations for better sepsis and severe infection care
Key Responsibilities
1. Deliver supporter journeys i.e. fundraising resources and stewardship communications to maximise supporter numbers, retention and engagement.
2. Use UKST’s CRM system (Raiser’s Edge) to accurately capture fundraiser information and key data contributing to the improved development and implementation of fundraising processes.
3. Communicate proactively and effectively with team members to pass on all relevant information, deliver excellent supporter care and to maximise fundraising opportunities.
4. Provide excellent customer service members of the public, either via phone, mail and in person, help to develop Fundraising activity whilst also offering our Support Services where necessary.
5. Represent the charity as and when required in schools, local businesses, and community groups, including speaking at events if – not essential
6. Keep up to date with best practice in fundraising and ensure compliance with the latest legislation and guidelines.
7. Assist in prioritising & managing enquiries about our Community Fundraising Programme via our dedicated inboxes.
8. Work collaboratively with the fundraising team and our Communications and Marketing Team to ensure maximum press and social media coverage is obtained for UKST’s community fundraising activities.
Day to day activities will include:
1. Managing an inbox and replying to enquiries in a timely and professional manner
1. Problem solving for fundraisers – finding the optimum way they can achieve their goals
2. Support the Event Team Lead with sending out merchandise
2. Download Giving reports and send thank yous to donors and fundraisers
3. Record Supporter details on CRM
4. Cover for holiday periods and manage an inbox in their absence
To be successful in this role you will have:
1. Experience of working in fundraising in a UK registered charity
2. Experience of donor relationship management using a fundraising CRM.
3. An understanding of community fundraising.
4. A proven track record of working effectively in a team.
5. Excellent communication, presentation and organisational skills.
6. The ability to prioritise diverse workloads and meet shifting demands.
7. Flexibility to work evening and weekends as necessary and travel when required.
8. The ability to undertake most of your work remotely, and plan and co-ordinate your day effectively.
The client requests no contact from agencies or media sales.
LMK (Let Me Know)
Programme Coordinator
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20 hours per week, ideally spread over 5 days, Monday-Friday. Possibility of term-time only work if preferred by applicant
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£30,000 p.a. (pro-rated)
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Working from home, with occasional travel to London
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Permanent contract
About LMK
Good relationships shape our health and happiness, yet we are taught so little about them. LMK (Let Me Know) is on a mission to change that. We are a young and thriving charity providing education about healthy and unhealthy behaviours so that young people have the knowledge and skills to avoid abuse and thrive in their relationships. We work in schools, community organisations and workplaces across London.
LMK is growing at pace and we are ambitious in our plans for the future. We’ve already engaged 15,000 young people and professionals in our workshops in our first 4 years and we want to reach 10,000 young people per year by 2025-26.
We will achieve this by engaging new schools, community groups and workplaces in our offer, whilst also continuing to provide a high-quality service to those who have already experienced LMK workshops, embedding our programme into their annual delivery plans.
We have:
✔ A clear plan of who we want to target for our workshops over the next 3 years
✔ An engaged leadership team and Board of Trustees
✔ Evidenced outcomes, rich data/statistics and compelling case studies
✔ Diversity and strong social purpose
✔ A new organisational strategy that sets our vision from 2024-2027
✔ A new CRM system that has been built to support our ambitions
Job Purpose
The purpose of the Programme Coordinator is co-ordinate with all parties (Community Engagement Manager, the Programme Manager, LMK Leaders and the host organisations) to enable LMK to deliver high quality workshops for young people/youth work professionals/workplaces.
Acting as the lynchpin of the organisation’s delivery team, the Programme Coordinator takes the workshop brief from the LMK Community Engagement Manager and then works with the Programme Manager to secure facilitators (LMK leaders), ensures the host organisation receives all supporting information, and provides LMK Leaders with the resources they need to deliver the workshop effectively. This role is also responsible for regular reporting about workshop bookings and delivery.
Reporting to our CEO, the successful candidate will be part of LMK’s core staff team. You will work with LMK staff, LMK Leaders, members of our Youth Advisory Board, trustees and key stakeholders to develop and implement our long-term strategy.
Key responsibilities:
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Provide excellent customer service to organisations who are hosting LMK workshops, ensuring that all communication is timely and accurate, and any questions are responded to in full.
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Liaise with the Programme Manager and LMK Leaders to ensure there is clear understanding around their areas of expertise, availability and any specific considerations that need to be taken into account when delivering workshops.
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Open up opportunities to deliver workshops to any Leader applicable, ensuring the allocation of workshops is done fairly and consistently.
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Ensure LMK leaders have the information and resources required to deliver their workshop.
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Work closely with the Research and Evaluation Manager to ensure that the correct evaluation surveys are made available to workshop participants.
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Work with our Head of Fundraising to track workshop delivery against funder commitments.
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Keep the CRM system data up to date in a timely way.
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Produce regular reports for the CEO on the booking and delivery of workshops, as well as any ad-hoc reports requested.
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Share Leader evaluation feedback from workshops with Leaders.
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Check invoices submitted by LMK leaders, and work with the Programme Manager to get them approved.
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Support the Programme Manager to organise LMK Leader Huddles and training events.
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Comply with our policies and procedures relating to safeguarding, confidentiality, complaints and data protection.
Person specification
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At least 2 years’ experience in an event management/admin management/executive assistant/operations role where there was a strong requirement to work with multiple stakeholders internally and externally.
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Excellent communication and interpersonal skills, with an excellent track record of customer service.
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Proven ability to work well within a team.
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Highly organised to manage a diverse workload with excellent time management and ability to pay attention to detail.
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Excellent organisational skills, with a keen attention to detail.
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Creative thinker with the ability to problem-solve and adapt in a fast-paced environment.
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Excellent IT skills across core MS/Google packages, ideally with experience of CRM use
Safeguarding
This post is subject to a basic DBS check
In return for your dedication, we will offer you
✔ The opportunity to help prevent relationship abuse and domestic violence in young people
✔ A competitive salary
✔ Working from home
✔ A genuinely flexible working environment
✔ Pension of 6%
✔ 32 Days of annual leave, (including bank holidays) – pro-rated for this role
✔ Employee Assistance Programme
✔ Wellbeing perks
✔ A diverse, bold and collaborative culture with two social meet-ups annually in London
LMK strives to create a fair and healthy environment where all our colleagues feel valued and able to be their authentic selves at work. We understand that our people have commitments and personal interests outside of work and so we create a flexible working environment, in which people can perform at their best.
LMK values the differences that a diverse workforce brings and is committed to inclusivity. We welcome all applicants from any race, ethnicity, colour, religion, gender, age, sexuality, or any other protected characteristic.
We can make reasonable adjustments throughout the application process and on the job. Please let us know, by contacting us separately if you need any adjustments or changes to be made during the recruitment process because of a disability or long-term health condition.
You can learn more about how we handle your personal data and your rights by reviewing our privacy notice LMK Privacy Policy
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are looking for
We are looking for a highly effective person – someone who is passionate about volunteering and looking for an opportunity to work with Islington’s residents and our vibrant and diverse VCFSE sector.
Purpose of the role (and primary function)
We are entering an exciting new phase of development at VAI, and our ambition is to maintain our current volunteering support offer as well as developing new services.
We are seeking a Volunteer Centre Support Officer to:
- Deliver high-quality volunteering brokerage (connect) services to residents and VCFSE organisations.
- Lead on volunteering outreach in the community.
- Provide good practice volunteering support to VCFSE and corporate and public sector organisations.
- Assist with the day to day running of the Volunteer Centre including volunteer management and the continuous development of the service.
- Promote volunteering and assist with marketing of the Volunteer Centre service.
The client requests no contact from agencies or media sales.
St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities.
This is an exciting time to join the team, as we commemorate the Charity's 135th anniversary with a series of fundraising activities, campaigns and events. We are in a unique position in that we have strong, continuing links with our founders, the Guild (alumnae) of Cheltenham Ladies' College together with the school’s parents, and pupils.
As Fundraising Lead (Corporates & Individuals) you will play a vital role in securing support from corporates, local businesses and individuals to help our charity to continue to thrive for a further 135 years!
The role can be worked flexibly over 22.5 hours per week with opportunities to work from home as well as our friendly offices in Shoreditch, London. 25 days holiday and bank holidays (pro rata) plus a pension scheme.
What you will be working on:
- Identifying new funding opportunities through horizon scanning and prospect research
- Engaging with supporters to develop sponsorship opportunities, in-kind donations and encouraging them to carry out their own fundraising activities on our behalf
- Developing the relationship between St Hilda’s East and Cheltenham Ladies' College
- Developing diverse opportunities for individual giving and ensuring outstanding donor stewardship
- Contributing to the development of strategies to generate income from diverse sources
- Developing case for support messaging and writing impact reports
This job is for you, if ...
- You have 2 years’ experience in charitable fundraising with responsibility for attracting diverse income streams
- Previous success in securing financial support from corporates and through individual giving
- Excellent interpersonal and presentation skills
- The ability to write eloquently and succinctly with meticulous attention to detail
- The ability to work positively as part of team
- You want to use your expertise for the benefit of a thriving community based organisation
How to Apply:
Visit our website for instructions on how to apply.
Closing date for applications: Tuesday 2nd July 2024
Interview date: Monday 15th July 2024
Our Recruitment Policy
St Hilda's is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.
St Hilda’s East is a vibrant, multi-purpose organisation providing a wide range of life-changing services and opportunities for local people.
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The client requests no contact from agencies or media sales.
The Organisation
ImpactEd Group supports education and purpose-driven organisations to maximise and realise their potential. A growing team of over 30 people, we help our partners to be impactful and sustainable.
This role is within our Evaluation Practice. The evaluation team works with schools and organisations, analysing the impact of programmes and interventions to help them do more of what works and less of what doesn’t. We work with more than 1,400 schools and 70 education organisations, serving more than a quarter of million pupils. This includes helping our partners to design high-quality research projects, delivering them, and providing systems and tools for data collection, reporting and impact benchmarking.
The Opportunity
The School Engagement Coordinator is a new role working across ImpactEd Evaluation. The role will work directly with schools to deliver national research projects, support their onboarding to our School Impact Platform, and lead communications and data collection for our partnerships. The role would be a good fit for someone with experience or interest in the school sector and research and evaluation.
Day to day your role is likely to be a mixture of:
- Supporting new schools we are working with through their onboarding and data collection processes and monitoring progress
- Working with school leaders and teachers to implement research in their setting - for example on projects like our Understanding Attendance research
- General support for partnership delivery and administrative tasks working with different team members
- Standardised reporting and data analysis – this will require good attention to detail and working with Excel and MS Office Suite
About You
We are looking for some of the following attributes, though you might be more experienced in some areas than others, and we are open to a range of backgrounds:
- Understanding and experience of the UK education system
- Experience of working within an administrative or customer service/partner focused role
- Able to communicate clearly and persuasively, both written and verbally
- Track record of effective process and project management, or using a CRM system
Why Us?
As an organisation we care deeply about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
- Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
- Personal excellence: we invest significantly in professional development, including an individual CPD budget, and formal and informal training and support
- Mental health and wellbeing: access to health and wellbeing advice and free therapist support
- Fast growing and dynamic social impact organisation
Closing: 11:59pm, 7th Jul 2024 BST
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Signalise Co-op Booking Coordinator
Friendly, professional, enthusiastic and dedicated to social values? We need you!
£23,400 - 25,900k per annum (pro rata) depending on experience (plus London weighting if applicable).
30 - 37.5 hours Monday - Friday, with additional on-call rota days (1 weekend in 4, plus 2 evenings per week, toil for any work done in those hours). Home based with quarterly face-to-face team meetings and occassional office visits. We are looking for someone who can ideally work 5 days per week but will consider 4 days for the right candidate.
Signalise is a platform co-op providing British Sign Language (BSL) Interpreters. We have an exciting opportunity for a Coordinator to join our dynamic and supportive team. You will work closely with our Communication Services Team Leader to provide a high quality and efficient service, helping the business to achieve agreed targets whilst working to the co-operative’s ethos.
Responsibilities will include coordinating the provision of communication professionals for Deaf/Hard of Hearing people across the North West for medical (including mental health) appointments and for other work in a variety of sectors (education, child protection, conference, employment, legal settings etc). Accepting and making calls. Dealing with bookings and general enquiries in a fast-paced environment. Supporting marketing and business development and communicating to members and external stakeholders. Supporting other staff where necessary.
Requirements:
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Excellent customer service skills and comfortable in a client-facing role
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Strong organisational skills and attention to detail
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Ability to meet strict deadlines, follow contractual service levels and prioritise your time effectively
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Excellent IT skills with good knowledge of Word, Excel, Databases with the ability to learn how to use dashboards and other applications
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Excellent communication skills (written and verbal)
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Ability to follow processes and develop these where needed
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Problem solving skills and the ability to think outside the box
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Ability to work autonomously, yet with full support from management
Desirable:
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Knowledge of BSL interpreting and other communication support provisions e.g. lip speaker, deafblind interpreting communication support
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BSL skills to level 3
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Understanding of Deaf community members communication needs
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Understanding of Deaf culture
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Experience of co-operatives
Our co-operative is co-run and co-owned by its members, who are Deaf people and BSL interpreters. As an employee you can become a member and have a say in how the business is run. We are keen to receive applications from members of the Deaf community. Annual leave is 30 days (including public holidays) with an additional day off for your birthday!
Location: mainly home-based/remote with occasional visits to the office and events to attend.
Additional requirements:
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You must have a private place to work due to dealing with sensitive information
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You must have a stable internet connection
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You must have the right to work in the UK
Interviews can be held in BSL for candidates who are Deaf. Please apply for Access to Work and let us know if you need support.
Providing communication professionals to services and Deaf people to improve access and standards using technology in our community-owned business.
The client requests no contact from agencies or media sales.
Job title: Administrator – Events team
Term: Permanent
Salary: £29,120 per annum plus generous benefits
Location: Victoria, London – hybrid (working one to three days in the office each week)
Closing date: Noon, Monday 24 June
Interviews: From July 4 2024
Part of the Development and Engagement directorate, the Events and Conferences team delivers the organisation's large conference programme, including the flagship annual conference and exhibition. The team also has responsibility for a series of influencing events - a mixture of online sessions and dinners – and supporting the commercial partner events. The postholder will work closely with the team's second administrator in providing comprehensive administrative support to a range of different events, contributing to their successful delivery, whether virtual or in-person. Up to 25% of the postholder's time will also be spent supporting other programmes within the Development and Engagement Directorate, offering experience in a wider range of types and sizes of events.
To apply, please send a CV and cover letter setting out why you are interested in the role and how you meet the person specification to HR Team via the details on our website.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
The client requests no contact from agencies or media sales.
Loughborough Community Centre (LCC) was established in Brixton in 1981, as a positive outcome from the Brixton Uprisings. We operate from the Max Roach Centre in Brixton south London.
If you're looking for a dynamic work environment with strong community values that are embedded through our approach to Listen, Collaborate and Create meaningful activities and the opportunity to make a real difference supporting vulnerable and disadvantaged children and their families, then the Business Administrator role may be the right fit for you.
It's a role full of possibilities as you will provide administrative support to trustees, a director and the wider LCC workforce. The job holder will be expected to be competent in their area of work, delivering a seamless professional service in line with the company’s mission.
We will work together on a shared mission to create:
A safe place where children, young people and families can come together, to play, thrive and succeed.
Purpose of the job:To work within our busy and diverse community organisation to lead and be a first point of contact with office administration, organisation and communication through performing and updating administrative duties.
What you would do:
Oversight and day to day management of the overall business administration, including:
- Keeping well-organised files and records of business activity including HR and H&S
- Researching company data and archived reports
- Keeping computer databases up to date - Salesforce
- Interacting with stakeholders either on the phone or in person
- Providing office support including stakeholder and employee support
- Following up on business communications, billing, and ordering
- Learning about the company's mission and available products/services
- Educating clients about what products/services are available and how to engage in them
- Building relationships with all stakeholders
- Preparing documents by uploading, printing, copying, and binding
- Writing and editing company correspondence
- Assisting with minor technical support
- Acting as a personal assistant to the Director and Board of Trustees
- Scheduling appointments and events
- Giving feedback on office efficiency and suggesting possible improvement
The ideal candidate will have a satisfactory Enhanced DBS check, experience of working within a business administration role, proficiency in Microsoft Office Suite, office management skills, filing, book-keeping, time management, organisation, communication, scheduling, typing, uploading, problem solving, order management, billing, multi-tasking, reporting, researching, ordering, attention to detail, invoicing, interpersonal and personal assisting skills.
What we offer: A highly competitive salary, Employee Assistance Programme for staff mental health wellbeing and support, regular socials, team building and on the job training opportunities.
The role is subject to suitability checks and references.
Do contact us if you would like further details or to arrange a visit.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Fundraising Officer at the Childhood Eye Cancer Trust (CHECT) supports a wide range of the charity’s activities, including but not limited to, helping to develop and grow income from individual donors with a focus on developing strong relationships with donors and families; as well as assisting with CHECT’s overall admin and operations.
We are looking for someone who is passionate about helping families affected by retinoblastoma and shares our values to increase awareness through communications and appeals, expanding our social media and website content and supporting our exciting fundraising efforts.
You will have a high level of autonomy and will be given the opportunity to develop new ideas in a role that is varied and flexible.
Key Objectives of the role:
- To assist the Fundraising Manager on the organisation of events primarily mass participation events
- To assist the Fundraising Manager in providing excellent stewardship to all of CHECT’s supporters
- Management of the fundraising inbox, social media and regular email and telephone communications
- To provide admin and communication support to the wider CHECT team, monitoring the info@inbox and collecting and sending office post
What we offer:
- Small friendly team which allows for greater autonomy, collaborative and agile working
- Enhanced sickness and maternity policies
- Hybrid working between our London office and home
- 25 days annual leave + bank holidays
- TOIL for any evening or weekend work
We will be reviewing applications and interviewing on an ongoing basis.
For more information on the role, including the job description, click on our recruitment pack.
Posted on: 20th May 2024
Closing date: 19th June 2024
The client requests no contact from agencies or media sales.
St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds.
We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.
We are seeking an Assistant HR Business Partner will primarily be supporting managers via a business partnering approach. The Assistant HR Business Partner will support with the delivery of an efficient and highly effective HR function. The post holder will work closely with managers on a range of HR functions. You will need:
- Effective communication and interpersonal skills
- A CIPD Level 7 qualification
- Extraordinary attention to detail
- Good experience in managing complex employee relations cases.
Continuation of NHS Pension Scheme is available.
We offer 27 days holiday plus public holidays with an increase with service and an excellent pension scheme.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
For further information and to apply, please visit our website via the apply button.
Closing date: 23 June 2024.
Applicants are subject to a standard DBS (previously CRB).