Customer Services And Data Manager Jobs in Home Based

We are looking for a Development Events Manager to join the National Theatre Development Team.

The purpose of the role

The Development Events Manager’s role is to organise a portfolio of events and support of larger annual fundraising events. They are responsible for creating and delivering a variety of events that align with supporter benefits, in order to engage potential supporters and further develop relationships with existing supporters. The role works collaboratively with the fundraising and membership teams in the department, to best meet the needs of supporters and maximise income.

The successful candidate will have experience of managing events and strong project management skills. They will have excellent organisational and communication skills and the ability to work on their own initiative as well as in a team. They will be used to working in a fast-paced environment and to managing multiple events simultaneously.

The successful candidate will have the following: 

• Experience of effective events management and successful project management
• Ability to work to one’s own initiative
• Excellent organisational skills
• Exceptional communication skills when working with a range of different groups of people
• Experience of effective collaboration

If that sounds like you, this may be the role for you!

Working with us will give you...

• Complimentary staff tickets for shows and NT Talks and Events, subject to availability and policy.

• Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)

• Access to interest-free season ticket loan and Cyclescheme partnership

• Pension schemes with Legal & General and NEST

• Sabbatical option, subject to agreement and policy

• Generous sick pay

• Family-friendly employer with supporting policies

• Hybrid and flexible working, subject to agreement and policy

• Training and Development Programme via e-learning platform, and specialist in-person training relating to role.

• On-site Occupational Health and welfare support

• Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.

• On-site staff canteen and bar

• Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network

• The NT is also a member of Parents and Carers in the Performing Arts (PiPA)

Please note 

The closing date for the receipt of a completed application is Tuesday 4th June 2024 at 12 noon.

We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.

People Department 2024

About the role

This role is all about developing a welcoming and supportive support group community for kinship carers wherever they live. Building belonging, resilience and empowerment for support group leaders and kinship carers.

Funded by the Department for Education, our national Peer Support Service is creating a sustainable and life-changing legacy for kinship carers across England.

This is a game-changing service for kinship carers and builds on Kinship’s 10 years’ experience of developing peer support groups, and two years delivering a national service which has set up 145 new groups. 

As a Peer Support Officer, you’ll make sure we deliver an exceptional and consistent peer support service for kinship carers.  

You’ll set-up and develop new in-person groups in areas of high need, as well as supporting existing groups to thrive, developing a resilient and powerful peer support community.

Purpose of the role

Taking responsibility for the North West of England, you will reach out and work directly in local communities to develop sustainable kinship peer support groups.

You’ll need to think strategically – mapping areas and utilising resources to be effective and efficient in managing your time and building local connections.

Using community engagement techniques like coffee mornings, community events and linking with our training and support service, you’ll build local connections and relationships.

As you develop a group and recruit support group leaders, you’ll provide standardised training and help the group to navigate forming and storming – providing reassurance and support to empower the group.

Once the group is stable, you’ll transition the support group leader/s over to the ‘Hub’ team to build confidence and knowledge to run their group independently.  You’ll also support online groups and special interest groups to transition to independence. 

You’ll ensure targets are met and that kinship carers receive a good experience.

Key responsibilities include:

• In person (face-to-face) strategic outreach into local and regional communities including setting up and attending local engagement events.

• Set up and develop at least six new sustainable in person peer support groups annually, attending up to six sessions in person (if needed) before transition to self-sufficiency.

• Recruit and retain support group leaders to develop their peer support groups.

• Deliver standardised training to support group leaders (group roles and responsibilities, safeguarding, setting up, running and promoting a group).

Essential requirements include:

• Proven experience in reaching and establishing strong relationships with hidden or underserved communities in person.

• Significant experience developing peer support communities.

• Proven experience of recruiting, managing, training and supporting volunteers in community settings with an emphasis on understanding and working with vulnerable volunteers. 

• Proven experience of ensuring outcomes and impacts of services are evidenced through high quality data collection.

Key Dates:

• Deadline: 5pm, Monday 10 June 2024 

• Interviews: Tuesday 18 June 2024 (in-person, Greater Manchester)

How to apply:

We will ask you for your CV and to respond to the following four questions via the Applied platform. Please note that all answers will be viewed anonymously by reviewers and CVs will not be viewed until after this sift has happened. This is the first opportunity to demonstrate your experience and to stand out in the recruitment process. Reviewers will not see all your answers together and will be marking on the strength of the response to each question. Once this is complete, both will be reviewed together. You will have 250 words per answer.

Questions for application (along with CV):

1. Outline why you want to work at Kinship in this role, and how your values align to the Kinship ones? Please include a bit about your experience in this section related to the job description.
2. This role needs to develop sustainable peer support groups, whereby sustainable means that the group is able to run by itself and has a strong peer support group leader (who is a kinship carer). Tell us how you would approach this.
3. Give one example of a project, service or programme where you have delivered successful community outreach. How did you manage it, what were the targets and what did you achieve?
4. When developing peer support groups with people with lived experience, what are the things you need to consider?

Who we are

Speakers for Schools is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever.

Role Summary

The Policy, Research and Impact Directorate ensures that the Charity is evidence-led, impact-focused, and continuously improving the quality of our programmes. Through our policy, research and investigation work we shine a light on barriers to success, to influence changes to Government policy and practice; through our impact work, we strive to deepen our understanding of the difference we have on life-chances of young people, and the combination of interventions that best enable them to successfully seize employment opportunities, post-school; through quality assurance of programmes, we ensure that the organisation and partners have a common understanding of best practice and the insights to continuously improve.

Key Duties / Responsibilities:

Strategic Purpose:

· Coordinate the collection and management of data related to our projects, programmes, and initiatives.

· Develop and maintain databases, spreadsheets, and other systems to organise and track relevant insight and information.

· Conduct basic analysis of quantitative and qualitative data to identify trends, patterns, and insights.

· Assist in the preparation of regular reports, presentations, and dashboards summarising key findings and outcomes.

· Collaborate with programme staff to ensure data is collected consistently and accurately according to established protocols.

· Stay up to date with relevant research and policy activity and provide support where necessary

Location: Flexible
Contract Type: Permanent
Hours per week: 28 - 35 hrs
Salary: £46,597 (outside London) to £47,995 (inside London) FTE

Closing Date:4 June 2024

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.

At Young Lives vs Cancer, we help children and young people (0-25) and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients.

About the role

This is an exciting time to join the Technology Team at Young Lives vs Cancer. We are in the process of launching our new organisation strategy this year and a Technology and Data Transformation programme to underpin this. This role plays a key part in ensuring that our Case Management system, data and supporting applications, are well managed and continuously improved and developed to meet the ongoing needs of our crucial service and impact delivery teams and support the delivery of our organisational strategy.

Focus areas for this role are:

• Managing the vision and ongoing development of the system from requirements identification, product backlog management and delivering the development roadmap
• Keeping up to date with technology developments so that we maximise the business value from Case Manager, and interfacing applications, now and in the future
• Ensuring appropriate governance processes are in place to prioritise, agree and manage developments in line with strategic and operational needs
• Engaging with internal and external stakeholders and suppliers to deliver requirements and functionality
• Driving the ongoing adoption and use of the system, including development and delivery of guidance, training and best practice use of the system
• Ensuring that our Case Management and supporting systems architecture is designed to maximise opportunities to deliver our organisational vision and strategy

We would love to hear from you if you have:

• Experience of product ownership / management within a case management or CRM environment.
• Solid experience of business analysis approaches, prioritising requirements, developing a product roadmap and product backlog management
• A customer focused approach and strong stakeholder management skills, with experience of project management and delivery with cross-functional teams
• Excellent communication and influencing skills, with ability to negotiate successful outcomes with project team, internal and external stakeholders
• Ability to identify training needs for systems and work to develop and deliver training approaches, materials and guidance to suit different learning styles
• Curiosity and love to get to the root of the problem, with the ability to innovate, work under own initiative and be comfortable with continual change
• This role is subject to a Basic level Criminal Record Check. In the event of a successful application a Disclosure report will be sought.
• Flexibility

Young Lives vs Cancer is open to and in support of flexible working. Your flexibility requirements and that of the role will be discussed at interview stage with you.

This role is available on a hybrid office / remote working basis (if you are close to one of our offices – Bristol or London) or home-based from anywhere in the UK with some visits to Young Lives vs Cancer workplaces as required to meet the needs of projects. The salary shown is based on a 35 hour full-time equivalent.

Diversity declaration

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation.

We are committed to taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities and creating equitable opportunities for all. We are passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation, as well as reflective of the diverse children and young people we support. Click here to find out more about our Diversity, Inclusion, Equity and Belonging strategy.
Accessibility

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible.  Please get in touch with us if you would like to discuss any specific requirements.

We will be conducting interviews throughout the duration of the campaign and may opt to close the vacancy earlier than the current closing date listed.

What we offer

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme. To find out more about our benefits package, have a look on our website.

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

Apply Now

You may also have experience in the following: Product Owner SharePoint & Microsoft 365, CRM product owner, Case Manager, Product ownership, System Development, System Architecture, Case manager, CRM Management, System Support etc

REF-214 059

Job Title: School Engagement Manager
Reporting to: Director of Transformations
Hours/days: Full-time 40 hours per week (will consider part-time & flexible working)
Location: Flexible / hybrid with a minimum of one day per week in the Brixton office. The role will involve travel to various locations in London, and some travel to Yorkshire/South West, so would therefore not suit fully remote working.

Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role
The purpose of this role is to foster engagement between our charity and schools and kitchen teams seeking support to improve their school food. This is a significant and important role for our rapidly scaling charity, ensuring effective communication and engagement with schools, academies and stakeholders to maximise our impact.

You will be supported by our Director of Transformations, and work closely with our Senior Programme Managers, and the Director of Partnerships and Impact.

Your role will be critical to the successful delivery of both our core programmes which are delivered across England. This role will be primarily focused in London, but will include supporting the engagement of schools in locations across the UK as we develop new hubs. You will be joining a dynamic and growing charity who are passionate about delivering exceptional training, skill sharing, expertise and know-how to advance the quality of food preparation, food service and food education in schools.

You will have an understanding of the context that we operate in, education and food sectors. You will have strong people skills, and the ability to build relationships and manage effective partnerships with external organisations.

The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement but feel you would be able to work with us to deliver the majority of them, we urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this or other roles.

We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and are passionate about creating a welcoming working environment for everyone. We’re continually updating our DEI policy and have a neurodiversity champion. If you need adjustments to the interview process please let us know.

As we work with children and young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.

Key responsibilities:
● To work with the Director of Transformations to develop and execute a school engagement plan, in line with our scaling strategy and current funded programmes.
● Work closely with the Director of Transformations, Director of Impact and Partnerships and the Senior Programme Managers to assess and propose suitable programmes of support for schools, multi-academy trusts and caterers interested
in our School Chef Educator Programme and School by School interventions.
● Lead meetings with Senior Leadership of prospective participating schools and academies, supported by our Senior Programme Managers where appropriate.
● Work with our Senior Programme Managers to identify suitable schools and participants for our funded training programmes, ensuring a high uptake of available places on our funded training programmes.
● Maintain accurate data records and ensure our contacts database is up to date with relevant school, participant, partner and engagement information.
● Build relationships with academy trusts and other strategic educational and youth organisations to market our programmes and champion our work around school food.
● Work with the Senior Programme Managers to build upon our current onboarding and customer journey for schools and training participants, developing and improving this for future schools and cohorts.
● Act as a collaborator and key influencer amongst colleagues to develop approaches and engagement resources that will facilitate a stronger rapport with schools.
● Working with the Director of Partnerships and Impact, effectively and efficiently handle new enquiries, manage the sales pipeline, outreach campaigns and support the onboarding process for schools and participants.

Skills & experience:
● You have interest and belief in our mission, to improve child health through improving food and food education in schools
● You are an excellent writer and communicator with strong presentation and facilitation skills
● You have experience of maintaining and building business relationships with a wide range of audiences from individual schools to large academy chains, through to partner delivery organisations and local government departments
● You are confident liaising with decision makers at all levels 
● You have experience of CRM software, and of building a strong sales pipeline and proactively securing business development opportunities
● You have the ability to listen, understand and interpret customer requirements
● You demonstrate self-motivation, flexibility and the ability to adapt to an ever-changing, growing organisation
● You have stakeholder and partnership management experience
● You have experience marketing programmes to schools
● You are a proactive, confident communicator with an excellent understanding of the education sector, and the key developments and approaches that will resonate with schools looking to develop their staff and transform their food offer
● You are personable and display the natural ability and passion to speak to school leaders and build meaningful relationships that help them achieve their goals 
● You are well organised with experience of managing a diverse workload with multiple work streams
● A good understanding of the UK educational system is desirable

Benefits
You would be joining a friendly, supportive team who work hard, but believe in a healthy work / life balance. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to, and draw on, a variety of projects and strategic insights.

We offer 33 days (pro-rata for part time positions) of holiday per year, including bank holidays, a Cycle to Work scheme, hybrid working, free access to the CODE app for discounted restaurants & hospitality venues, enhanced parental leave. We are committed to developing our team and will support you with relevant training opportunities including
£250 towards elective training and development of your choice. We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the AIG Smart Health Platform which offers health benefits including free rapid access
online GP appointments, free counselling and wellbeing support.

Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job. Please follow the Apply Now link to answer the questions and submit your application.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. Shortlisted candidates will be invited to an online 30-mins interview to take place on Wednesday 19th June.

Successful candidates will be invited to an in-person 2nd interview to be held at at our office in Brixton, London, for which you will be asked to complete a short, 15-min task. The interview overall will take a maximum of one hour.

Data Operations Officer

Contract: Permanent, Fulltime, 35 hours per week

Salary: £39,358 - £41,325 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.

About WaterAid:
Want to use your skills in data to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as a Data Operations Officer to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Data Operations Team works in close collaboration with colleagues in the wider Community and Fundraising directorate as well as Finance, and the team plays a vital role ensuring that WaterAid UK adopts an insight-led and data-driven approach to maximising return on investment in fundraising and campaigning activity.

The Data Operations Team is responsible for the day-to-day running of WaterAid's CRM and Integration Hub. This responsibility requires that the team manage the input of data from external sources (import files from multiple agencies) via the Integration Hub and for the output of key financial processes such as the Gift Aid and Direct Debit claims, while ensuring that the systems are always available to end-users and that security and access are managed in accordance with best practice.

The team also hosts the Data Support function, providing resolution to most Data Operations related cases and allocating cases to other members of the wider department where appropriate.

About the Role:
As our positive and proactive Data Operations Officer you will play a crucial role in ensuring that key processes are efficiently executed and help to coordinate incoming support requests to the team. You will play a key role in ensuring the integrity and accuracy of WaterAid's fundraising data, carrying out data quality checks and financial reconciliation.

You'll also be responsible for carrying out key financial processes from the database, such as Direct Debit and Gift Aid claims. We're looking for someone who is motivated and enthusiastic, with a high attention to detail and the ability to use their initiative to solve problems.

About You:

• Experience of working with data in a relational database
• Great verbal and written communication skills
• Excellent IT skills, with advanced experience of using Microsoft Excel and Word
• A solid understanding of the Direct Debit Scheme and Gift Aid
• Good understanding of fundraising products.

Although not essential, we also prefer you to have:

• Experience of using Microsoft Dynamics 365.
• Experience of using a helpdesk application, with an ability to use initiative to prioritise effectively and provide support to colleagues.
• Experience of submitting Direct Debits to Bacs.
• Knowledge of HMRC Gift Aid regulations.
• Knowledge of SQL, SSMS and their application.

Closing date: Applications will close at 23:59 on 30^th June 2024. Shortlisting and interviews may take place on a rolling basis and the application process will close if a suitable candidate is found prior to the advertised closing date.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.

We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.

Summary of role responsibilities 

• Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.  

• Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 17 June 2024, 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: w/c 1 July 2024 (London office) 

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

This is an exciting opportunity to take a leading role in developing the fundraising vision of Harrogate Theatre.

Harrogate is a beautiful spa town that is frequently voted in the top ten places to live in Britain with a vibrant and growing arts culture. The Theatre delivers a mixed economy of produced and received work, it has a buoyant education department and artist development programme. Come and play your role in securing its future. 

Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? Are you looking to develop your fundraising experience with a sector-leading team? If the answer is yes then our Supporter Care Team Manager could be for you.

Every childhood is worth fighting for. This is our belief. We all share it. And it drives our Fundraising team to get out there and bring in the funds we need to protect children and prevent abuse. Join us as a Supporter Care Team Manager, and get more people involved in change that means everything.

This role sits within the Income Generation Directorate our aim is to maximise resources for the NSPCC's mission by raising funds, providing the best possible supporter experience, and building long-term relationships between donors and our cause.

The Supporter Care Team Manager sits within the Supporter Care team and Supporter Service Department. This is one of the customer care focused teams within the Supporter Services department, which is part of the Operations structure, within the Income Generation directorate.

This role means a lot to our Supporters. You will line manage the team providing the first point of contact for the many thousands of people who get in touch with the NSPCC each month. Whether by email, phone call or letter, this might be the only contact that person has with the NSPCC. For this reason, the team take every opportunity to give our supporters a personal and rewarding experience, making sure they go away feeling more engaged with our work and knowing how much we genuinely value their support. The Supporter Care Team Manager will lead, direct, coach and encourage our staff to give the best service to our supporters whilst also having an eye for processes and systems to enable the smooth running of the team.

The ideal candidate will recognise the following skills in themselves:

• Excellent interpersonal and customer service skills
• Experience of working effectively with people from different professional backgrounds.
• Excellent written communication skills and excellent listening skills with a particular ability to control telephone conversations to a high standard, including handling distressed, confused or aggressive callers.
• Ability to effectively support and coach supporter care advisors with supervisory responsibilities
• Ability to think creatively – to be able to identify ways to improve customer service standards and demonstrate problem solving skills.
• Knowledge and understanding of the importance of racial and cultural difference and of disability and an ability to respond to a diverse user group.
• Well-developed basic IT skills and experience of using a client information data base.
• Ability and willingness to assist in the promotion of NSPCC services, principles and values to a variety of audiences, including fundraisers, media and other professionals, including oral presentations.

This is a real opportunity to make a difference to children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities.  We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes. 

Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to be successful in this role, you could be our new IT Operations Manager.

About the role

The Information Technology Team provides dedicated support for the organisation's IT infrastructure, helping us achieve our goal of advancing human rights through the effective use of technology. The IT Operations Manager will lead the team to ensure that we have a resilient IT infrastructure that can respond swiftly and effectively to the needs of the organisation and the environment we operate within.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have a proven track record of successfully leading IT service delivery within complex hybrid working environments
• You have excellent leadership skills, and can build and motivate high-performing teams operating within a customer service environment
• You can effectively manage competing priorities and adapt and respond as business needs require
• You collaborate and positively contribute to an inclusive culture
• You have a good knowledge of cybersecurity strategies, data protection regulations, and budget management

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Individual Giving Manager
£38,000-40,000 per annum
35 hours per week
Permanent role
Mixed home/office working, c. 1 day per month at our Godalming office, plus a requirement to travel for events

What you'll do:

As the Individual Giving Manager, you'll execute the agreed strategy for soliciting cash gifts from individual donors. Crafting compelling narratives showcasing the impact of their contributions will be central to your role. Here's what you'll be up to:

· Strategic Fundraising: Develop and implement overarching strategies to secure cash donations from individual donors. Drive income and repeat gifts to meet annual budget goals, utilising your expertise in direct mail.

· Supporter Engagement: Understand our supporters inside out, advocating for their interests and inspiring them to engage and donate. Foster repeat giving from existing warm supporters, action takers and social media followers.

· Campaign Management: Take charge of managing and expanding our raffle, merchandising, and fundraising appeals both offline and online. Execute a dynamic schedule of fundraising campaigns to prompt financial donations and boost average donation values.

Who you are:

· Proven experience in designing and delivering offline and online fundraising campaigns

· Strong project management and copywriting skills.

· Excellent interpersonal and communication skills.

· Working knowledge of data analysis and performance metrics

Join Us:

We understand the importance of a healthy work-life balance, enjoy flexible working arrangements, including options for compressed hours and remote work from day one. With 28 days of annual leave, plus public holidays, and a generous employer contribution of eight percent towards your pension scheme, we prioritise your well-being. Additionally, our benefits package includes discounts on shopping, electronics, hospitality and leisure. Find out more about working at the League.

Ready to make a real difference? Don't wait - apply now! We're looking to fill this position quickly and will be reviewing applications on a rolling basis. Together, we can redefine what is acceptable and create a better world for animals.

Legacy and In Memory Manager

The Legacy and In Memory Manager will take ownership of Air Ambulance Charity Kent Surrey Sussex's (KSS's) approach to Legacy and In Memory Giving.

Main Responsibilities:

- Deliver and oversee all day-to-day activity around legacy and in memory fundraising, ensuring campaigns and activity are effectively coordinated and that broader teams are enabled to support delivery
- Own, develop and deliver a range of impactful, innovative and insight-led fundraising campaigns to a range of audiences, and produce accurate and regular campaign evaluations, providing future recommendations
- Drive forward KSS Legacy Fundraising strategy and look to implement an In Memory Giving fundraising strategy to increase income
- Lead on the development and delivery of the In Memory fundraising programme including the creation of a tribute fund programme
- Establish, develop and maximise the potential of tribute funds at KSS and manage the relationships with associated families/supporters.
- Identify new ways to increase the efficiency of campaigns and activity by developing, testing and evaluating new approaches to donor acquisition, retention and engagement.
- Work with colleagues within marketing and other teams to implement new methods, and channels that deliver scalable growth.
- Own the welcome experience for in memory donors and those who have enquired about legacies, and work collaboratively to ensure that ongoing processes for thanking, stewardship and donation processing are effective.
- Implement and continuously review processes and practices to ensure that a high level of supporter service is maintained
- Manage and develop the relationship with all external agencies and providers who are engaged in our lottery and in memory

About you:

- Experience of delivering income growth within Legacy and In Memory giving, whilst delivering excellent service to all supporters
- Experience of using databases to input, update and extract supporter or customer data
- Experience of coordinating activities across different teams
- Knowledge of Gift Aid
- Knowledge of GDPR

About KSS:

We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.

We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,000 incidents. We are fearless and tireless in fighting to save every lif

Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.

Additional Information:

The closing date for this role is the 20th June 2024. However, the role may close prior to this date if a suitable candidate is found.

Location Rochester Airport, Kent
Contract: Permanent, Full time
Salary: £31,000 - £35,000
Hours 37
Benefits:33 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Money Purchase Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Hybrid working Development opportunities

Closing date: 20-06-2024

REF-214 199

Established in 1936 and one of Scotland’s leading wildlife bodies, the Scottish Ornithologists’ Club is a registered Scottish Charitable Incorporated Organisation (SCIO) with some 3500 members.  Its purpose is to advance the study and appreciation of birds in Scotland by promoting their documentation, promoting interest in them, promoting their conservation, providing a focus for information about them and encouraging the appreciation of relevant creative arts.

The Club’s headquarters, which also feature a renowned ornithology library, wildlife art gallery and sales outlet, are in Aberlady, East Lothian.  Fifteen nationwide Branches are led by members who organise events, outings and projects in their areas.  Staff contribute a national series of events, conferences and training activities for members of all ages.  Publications include the highly regarded quarterly journal Scottish Birds, mobile app (Where to Watch Birds in Scotland), regional bird reports, e-newsletters and other online media.

The Club Manager will lead and oversee all aspects of running the Club, including its small team of staff, volunteers, an annual turnover of about £350,000 and assets which include built property (HQ).  They will champion and drive forward the Club’s vision and goals. There will be emphasis on strong leadership to manage and support staff, volunteers and trustees; ensuring the highest standard of services to members; planning and reporting on the annual programme of Club-wide events and developing future priorities.

KEY OBJECTIVES:

• To provide strong leadership and management in relation to staff and the provision of all aspects of the Club's delivery of services and support to its members, in line with its status and responsibilities as a SCIO.
• To liaise and work closely with the SOC’s Council and committees in their work, regularly reporting to and advising Council and Management Committee.
• To support and drive forward the continuous improvement of the Club.
• To oversee the effective running and maintenance of the Club’s headquarters in Aberlady.
• To support the Club’s network of local branches throughout Scotland.

MAIN WORK AREAS

• Lead, direct and manage our staff team (nine employees), and provide guidance and direction for volunteers and contract workers as appropriate. Includes staff work plans and annual appraisals, oversight of all HR functions and support of staff in line with good professional practice.
• Ensure the legal requirements of the SCIO are met, including preparation and submission of an Annual Report and Statement of Accounts to the Scottish charity regulator (OSCR)
• Oversee the planning and organisation of the Club’s autumn annual conference and AGM, and the joint SOC/BTO spring conference.
• Work with SOC Secretary to support the Club’s volunteer-led Council and committees, including timely production of papers, reports and minutes, as required.
• Review and update as necessary staff support for Club Branches.
• Together with relevant committees, develop and monitor forward planning for the Club.
• Ensure implementation of all H&S, safeguarding and risk management responsibilities, in line with external and internal policy and Risk Register needs.  Ensure regular review of policies, advising Management Committee and ensuring awareness of them wherever necessary among Council and Committee members, staff, contractors and volunteer leaders.
• Work with the Office Manager to ensure compliance with all necessary measures for the maintenance and management of Waterston House and its users. 
• Ensure appropriate insurance cover for all relevant Club needs, including property, people, events and activities.
• Oversee the staff role in contributing to preparation and monitoring of our annual budget, reporting regularly to relevant committees.
• Oversee and support as appropriate all Club publications and media activities, including its website, Scottish Birds, newsletters and other communications.
• Ensure that statutory Data Protection requirements and obligations are met.
• Ensure that the Club’s IT infrastructure is adequate, robust and up to date. 
• Explore additional avenues for Club funding, make recommendations to the Club office bearers and Council.
• Contribute to the Club’s approach to national Equality, Diversity & Inclusion policies and Net Zero targets.

 PERSON SPECIFICATION   

The successful candidate may be expected to demonstrate:

• An understanding of the needs and responsibilities of charities and volunteer-led membership bodies.
• Demonstrable team management, leadership and problem-solving skills.
• Ability to both plan and report on organisational work programmes.
• Excellent verbal and written communication skills.
• Event (e.g. conference) management skills.
• Confidence with IT systems, including proficiency with Microsoft Office 365. Experience of CRM software would be advantageous.
• A general understanding of priorities for ornithology in Scotland.

Location: Hybrid: Office base is in London with expectation for a minimum of one day per week in the office (The Foundry, 17 Oval Way, Vauxhall, London, SE11 5RR)

Contract: Permanent

Hours: 35 hours per week (flexible working arrangements considered)

Salary: £36,000 – £40,000 depending on experience.

Annual Leave: 22 days + 3 CUF discretionary days + Bank Holidays per annum.

Church Urban Fund is looking for an enthusiastic and well-rounded individual to help us improve and manage key digital functions across the charity. 

The role requires someone with excellent problem solving and technical skills to support the use of digital platforms and tools within the organisation, as well as rounded people skills to help our staff understand and maximise the use of digital tools. You will also have a passion for business systems and processes that support our staff team to be agile in streamlined in our operations. 

Your role will be pivotal in enabling us to support churches and communities through support of our programmes, campaigns, communications and fundraising activity. 

We are looking for candidates who are competent in using digital platforms, using analytical tools and managing and supporting the implementation of digital and other business projects.

If you have a strong commitment to user engagement and a passion for supporting people and communities, we want to hear from you.