Customer Services And Data Manager Jobs in Marylebone, Greater London
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Summary
Reports to: Director Research Business Development
Team: Business Development
Salary range: £30,000-35,000 per annum (depending on skills and experience).
Location: London, Hybrid (min. two days a week)
Contract: Full-time Permanent
About RUSI
The Royal United Services Institute (RUSI) is one of the world’s leading research think-tanks in the field of defence, security, and geopolitics. The Research Business Development team was established in 2023 to support RUSI’s nine research groups to meet their annual funding targets by responding to competitive bids, proactively identifying new funding opportunities, and sharing best practice across the organisation.
Team values:
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Pragmatism – we solve problems and find solutions to complex issues. Action oriented.
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Drive – we are constantly learning and trying to improve, working to move the organisation forwards. Proactive and independent.
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Professionalism – we treat people with respect and assume good intentions to build strong relationships with our colleagues and other stakeholders. We deliver on our promises and communicate clearly.
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Positivity – we set an optimistic tone and focus on what we can reasonably do to make a positive difference to the organisation.
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Outcome-led – we want to see results from our work and care about making a tangible difference.
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Curious – we keep an open mind, seek to understand, and bring a diverse set of experiences to the table.
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Sustainability – we think of the long-term, taking the time to fix issues so they don’t arise again and ensuring that our working patterns are healthy and productive.
Main purpose of the post
We are seeking to appoint a Business Development Coordinator to join a wider team that spearheads RUSI’s research fundraising efforts. Reporting to the Director, Research Business Development, the successful candidate will enhance the institute’s business development activities by providing administrative and coordination support for business development, contracts, and risk management. Working closely with research groups, central services teams, and the senior management team, the successful candidate will be responsible for ensuring that RUSI is well-placed to spot and respond to new funding opportunities and that our contracts are high-quality and executed efficiently.
This is a highly collaborative role that involves building very strong internal relationships at all levels of the organisation and managing competing priorities and deadlines. We are seeking a team player with a pragmatic and positive attitude and excellent attention to detail, who will enjoy taking on new challenges, using your initiative to solve problems, and seeing your work directly contribute to meeting our short- and long-term goals.
Key tasks
Tracking, identifying, and sharing new funding opportunities:
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Conduct research to identify potential funders and grant opportunities, populate and maintain a prospects tracker. Ensure we have an accurate and current map of relevant funders at all times to draw from.
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Manage the Business Development email inbox, ensuring we are registered to all relevant portals and that we are regularly checking funder portals that do not send notifications. Share summaries of relevant opportunities with the BD Director along with suggested dissemination plan, agree next steps and follow up with appropriate Research Groups.
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Support research colleagues to identify funders to invite to RUSI events and draft outreach emails.
Providing administrative and coordination support on bids, contracts, and new business activities:
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Assist the Bids Manager with compiling information about RUSI as an organisation, its registrations, policies, organisational structure, banking and insurance details, financial information, and other generic details to be included in bid submissions and for due diligence.
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Support the Bids Manager/Director of Research Business Development with administration and coordination of specific components on large bids.
Maintaining and improving business development processes and systems:
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Ensure the business development team trackers (action log, new funding opportunities etc.) are accurate and up to date.
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Work closely with RUSI’s Legal and Contracts and Finance teams to finalise funder contracts and ensure that final copies are saved centrally, and key information is distributed to relevant teams. Ensure that relevant and accurate funder information is tracked by the finance system for ongoing analysis.
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Review drafts of subcontractor agreements and work closely with RUSI’s Legal and Contracts team to manage the process for preparing, securing approval, finalising, and sharing sub-contracts.
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Act as central point of contact for the research funding pipeline, ensure it is functioning as needed and respond to ad hoc questions.
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Manage the team’s Sharepoint page, ensuring that it is useful and relevant for research colleagues, with high-quality templates and guidance.
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In coordination with colleagues on the Communications team, update RUSI’s customer relationship management (CRM) system with accurate, relevant and up-to-date funder information and develop and promote best practice for CRM usage for BD.
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Update RUSI funders on the website annually, ensuring that they are accurate and that we have appropriate permissions to acknowledge them publicly.
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Assist in preparing training materials and internal presentations, including by conducting data analysis.
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Schedule regular catch ups with research groups, take and share notes in appropriate formats, update trackers.
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Take accurate and useful minutes and share and follow up on action points after Business Development meetings.
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Establish strong working relationships with research teams, central service teams, and senior management.
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Assist with administrative tasks for the business development team as needed, including setting up tech (Zoom/Teams) meetings, coordinating diaries, and booking meetings.
Managing the institutional Risk Management process:
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Be responsible for ensuring that risk registers are maintained and updated across the Institute to track risk within the organisation.
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Attend all Audit & Risk Committee meetings to update members on changes to the risk register, and take minutes for each meeting.
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Work with the COO and Business Development team to ensure that RUSI has in place all policies and procedures across the Institute that are required by funders on various projects.
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Assist the COO in keeping up to date with all Charity Commission guidance on charity operations and compliance.
The above list of duties is not exhaustive. The post holder will be required to undertake such duties that may reasonably be expected within the scope and grade of the role.
Person specification
Essential Skills and Experience:
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Professional experience in charity administration, business development, customer service, events management, account management or similar.
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Previous experience in grants administration or project management.
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Basic knowledge and awareness of common requirements for bid submissions including such items as statements on duty of care, quality assurance, supply chain management, gender, and diversity, equity, and inclusion.
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Experience in contract administration and completion.
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An undergraduate degree or equivalent in business, international relations, or related field.
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Team Player – a genuine enthusiasm to help others, collaborate across multiple teams, and to see your work contribute to the benefit of the organisation.
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Excellent interpersonal skills and ability to work with different personalities and manage confidential information with sensitivity.
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Strong written and verbal communication skills, able to communicate clearly and professionally on video calls, Teams chat, email and in person. Able to produce clear, accurate and insightful written output, meeting the highest quality standards.
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Excellent organisation and attention to detail – you can maintain, implement, and improve systems, processes, and databases to ensure that our data and outputs are accurate, thorough and up to date.
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Outstanding time management skills and a willingness to work flexibly – juggling shifting priorities and competing deadlines, managing people’s expectations effectively.
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Strong IT and Microsoft skills (Excel, Word, Outlook, Adobe and PowerPoint)
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An interest in, and knowledge of, defence, security and geopolitics.
Desirable Criteria:
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An interest in, and knowledge of, defence, security and geopolitics.
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Experience in a Think Tank/Charity sector
Our expectations
We expect all staff to abide by and promote our RUSI’s Vision and Values.
Benefits
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25 days annual leave (rising with service)
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Additional days off during Christmas -RUSI Christmas closure days
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Generous pension contributions at 6% employer contribution,
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Access to 24/7 Employee Assistance Programme
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Season ticket loan
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Access to free access to RUSI's world leading programme of events and conferences, research materials and library
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Trained Mental Health First Aiders
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*Enhanced sick pay
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*Enhanced maternity and paternity leave
*Depending on length of service
Application Process
To apply, please click on the apply button and follow the instructions.
You will be asked to include:
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your CV
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a Cover letter of no more than one page.
Closing date: 2nd June 2024 at 23:59pm. Applications will be reviewed on a rolling basis, and the closing date brought forward if needed. Early application is encouraged. Only shortlisted applicant will be contacted.
Equal Opportunity and Values
At RUSI you will be appreciated and valued. Our stakeholders, transactions, and projects are international and diverse, so we work hard to create inclusive teams that support our efforts and each other. We are committed in promoting equality and diversity in our workforce and make it as diverse as the communities we serve. Our recruitment data helps us monitor the effectiveness of our recruitment practices in order that we can continue to improve on creating a more diverse workforce.
We’re aware that the questionnaire may not capture the rich complexities of our backgrounds and identities, so we apologise if these are not best described. Please note that this data will be kept confidential and separated from your job application. If you are uncomfortable sharing, choose "Prefer not to say" or skip the questions entirely.
The client requests no contact from agencies or media sales.
Thank you for considering the Team Leader role with Redthread. We are a team of compassionate, collaborative and courageous professionals committed to empowering young people to change their lives.
Please check out our website for more information on the services we provide and learn more about us, including our commitment to safeguarding, equity, diversity and inclusion.
Job Description
Post Title: Team Leader
Location: The post will be based primarily at University College London Hospital (UCLH) Euston. However, all Redthread team members must be flexible about supporting other sites when needed. Regular visits to Redthread’s main offices and other projects and activities at various locations across London, the Midlands, and the UK will be required.
Hours: 37.5 hours per week. The nature of Redthread’s work means that regular evening and weekend working is required. You will be required to work shifts to ensure that the team cover from 7:30am to 9pm each day between them.
Salary: £38,424.75 per annum + benefits
Contract type: 12-month fixed term, with the possibility of extension subject to funding.
DBS Check Required: Enhanced with barring (Child and Adult Workforce)
Work area: Services Team
Responsible to: Programme Manager
Purpose of the Post
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Support the Programme Manager to oversee effective and consistent delivery, performance, and quality assurance across the health settings, working with the Director of Services and other leaders to enhance and develop the offer. Including through involving young people in service design and development aligned to the Redthread Youth Participation Strategy.
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Lead Redthread teams delivering services, ensuring that Redthread’s models of intervention are delivered consistently and appropriately to all young people accessing the services.
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Build and maintain strong working relationships with a broad range of partners and agencies, including clinical teams, hospital staff, Redthread’s stakeholders, project partners, and voluntary and statutory agencies working with young people.
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Be part of the team at Redthread, contributing to the development of our programmes and assisting with other projects and activities as required.
How to apply:
If this sounds like the right role and organisation for you, please go to our website where you will find a downloadable job description with a person specification, including details of the terms and conditions of the post.
We encourage you to read through the job pack and the person specification carefully, as we will shortlist applications using the essential criteria.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Support Worker to join our Margery Park service in Newham.
£27,352.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Support Workers are responsible for supporting people with autism, learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing. Margery Park is a 3 bed Supported living service, for customers with learning disabilities and Autism and we are looking to build a staff team with an excellent value base to support the customer to build their new life and develop their skills as an independent person. Personal care will be required for male customers. Support Workers will need to be flexible and shifts will require some mornings, afternoons/Evenings and weekends.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Supporting the customer to undertake a full timetable of preferred activities including sport and leisure activities, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks
Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating
Enabling the customer to keep up with the important people in their life and to meet new people with shared interests
Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way
Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches
Collating a range of behavioural data and essential paperwork to be analysed within our local management structure
May need driving the customer to activities using the customer's vehicle, in rotation with the wider team
Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams
Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements
Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them
Supporting the customer with personal care
Reporting any observations relating to customer welfare
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour
What you'll bring:
NVQ Level 2 or equivalent
Desirable:
Driving licence and a willingness to drive as part of support duties
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date. We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Fundraising Assistant
Contract: Permanent, part-time (21 hours per week)
Salary: £25,000 - £27,000 pro rata (commensurate with experience)
Location: Battersea, London.
This is a part-time post, 21 hours per week to be worked on Monday, Tuesday and Wednesday. Hybrid working available, with a requirement to be in the Battersea office 1 to 2 days per week.
BookTrust is the UK's largest children's reading charity. Working with every local authority and across every region in England, Northern Ireland and Wales, and supported by Arts Council funding, we reach over 3 million families a year through schools, health visitors, libraries and other partners. This incredible network helps us to get children excited about reading from an early age. We know that children who read are happier, healthier, more creative and do better at school.
Working as a member of the Mass Engagement team, you will be part of the team tasked with growing individual giving income. We are increasing the range of new donor audiences, expanding the range of fundraising channels and developing new fundraising products.
We are looking for an organised and motivated individual, who has excellent communication skills, an eye for detail and the ability to build relationships with people by email, on the telephone and in person.
You’ll be responsible for responding to fundraising enquiries across multiple channels including phone, email, and print, thanking supporters, collating campaign results and providing an exceptional experience to our supporters. You will ensure that all donor details are accurate and kept up to date on our CRM (Microsoft Dynamics).
To apply please apply with a copy of your CV on our website along with a covering letter showing how you meet the person specification and your motivations for applying for the role. Your covering letter should not be longer than two sides.
Closing date: Thursday 9th June 2024 12am
Applications will be reviewed on a rolling basis; therefore, early applications are encouraged.
Our Commitment to Diversity and Inclusivity
We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities. We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team details are on our website to discuss your requirements further.
BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.
Doctors of the World UK (DOTW UK) is part of the global Médecins du Monde (MDM) network, which delivers over 400 projects in more than 70 countries through 6,000 volunteers.
Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need.
Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas programmes, helped 20,000 service users here and fought for healthcare as a human right for all.
We believe that every person living in the UK has the right to healthcare, and we work to influence public policy and local implementation to reduce health inequalities and ensure access to healthcare for all.
DOTWUK have a fun and friendly finance team in a small, but high-performing function and are looking for a collaborative, experienced and energetic leader for the role of Head of Finance.
In this exciting role, the successful candidate will provide the organisation with a timely, accurate and relevant financial management service by assuming day-to-day responsibility for the organisation’s accounting function, to enable the senior management team and the Board of Trustees to assess results and performance and make informed, strategic decisions, and ensure the organisation complies with statutory and corporate regulation and requirements.
You will work closely with the treasurer, directors and managers to enable them to manage their programme finances and support them to report to donors and to devise sound plans for growth and sustainability.
The UK chapter expects to grow income across all sources, including from institutions and foundations. You will play a critical role in maintaining and building on this success.
You will also be responsible for and provide input from a financial and management perspective on strategic development and the general organisation-wide structure and management as part of the Senior Management Team.
Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply.
For more information on the role, including a person specification, please refer to the role profile.
Closing Date:
Sunday 9th June 2024
How to Apply
To apply, please submit your CV, covering Letter & additional information form on the link provided. Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.
Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted.
We work tirelessly to empower excluded people to access healthcare.
The client requests no contact from agencies or media sales.
Impact and Insights Officer
We are looking for someone who has the ability to bring technical analysis to life in a youth work setting and can communicate insights in an accessible style to different audiences. You will be passionate about embracing the power of youth work and be keen to support youth zones in evidencing the impact created with young people.
This is a brand new, unique role to be an impact catalyst across both Carlisle and Barnet youth zones, generating support and building towards a ‘culture of impact’ in both organisations such that outcome measurement and impact reporting becomes routine and ‘every day’.
Position: Impact and Insights Officer
Location: Home-working combined with a minimum of 8 days per month across both Barnet and Carlisle youth zones (travel expenses will be covered as part of the package)
Salary: £38,000 – £42,000 (dependent upon experience)
Hours: Full-time (37.5 hours/week)
Contract: Fixed Term Contract – 3 years
Benefits: Agile working organisation with flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days with length of service) plus bank holidays, birthday leave and annual leave purchase scheme (from day one of employment); company matched pension; company sick, maternity, paternity and adoption pay; voluntary benefits with discounts on health and wellbeing, retail and leisure.
Closing Date: 9am, Tuesday 4th June 2024
About the Role
You will lead on data analysis and reporting on the data held in Salesforce CRM, improving both the quality and quantity of monitoring and evaluation processes, driving improvements in data capture through training and upskilling the Youth Work team, strengthening the ability of both youth zones to demonstrate the measurable impact of youth work delivered.
You will also be responsible for measuring and demonstrating both charities’ impact to stakeholders; authoring and providing the necessary data to the leadership and fundraising teams and Board (as required), annual publications such as Trustees Reports and annual Impact Reports. Innovation is a key aspect of this role, involving the introduction and embedding of new methodologies to enhance the qualitative data capture process.
You will collaborate closely with a cross section of teams within the youth zones, working with the Youth Work delivery teams to feed data into decision making, and with the Communications and Fundraising teams to provide impact measurement and analysis content for use with stakeholders and in donor reporting. Furthermore, it will align impact and data work with national and local policy, and use national census, health, police and other statistical data to position both youth zones for new income generation opportunities.
About You
You will have experience in data analysis or a similar role, including handling large datasets, using data to derive insights and data-led decision-making and of using data visualization tools (e.g., Tableau). You will bring impact expertise and creativity to create buy-in and drive improvements in data capture, with the ability
This role requires someone who can bring impact expertise and creativity to create buy-in and drive improvements in data capture; and someone who is keen to work flexibly and closely with teams of passionate youth workers and who is unafraid of the challenge presented by Youth Zones in two very different geographic locations.
As a growing and ambitious charity, you will be offered responsibility, variety and the chance to work with a team wholly invested in providing young people the opportunity to fulfil their potential.
About the Organisation
A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities,
As an equal opportunities’ employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
You may have experience in areas such as Impact, Insight, Impact and Insight, Impact Officer, Insight Officer, Impact and Insight Officer, Evaluation, Impact and Evaluation, Evaluation, Impact and Evaluation Officer, Data Analyst, Database, Data Officer, Data and Impact Officer, Data Insight, Data Analyst and Impact.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are looking for
We are looking for a highly effective person – someone who is passionate about volunteering and looking for an opportunity to work with Islington’s residents and our vibrant and diverse VCFSE sector.
Purpose of the role (and primary function)
We are entering an exciting new phase of development at VAI, and our ambition is to maintain our current volunteering support offer as well as developing new services.
We are seeking a Volunteer Centre Support Officer to:
- Deliver high-quality volunteering brokerage (connect) services to residents and VCFSE organisations.
- Lead on volunteering outreach in the community.
- Provide good practice volunteering support to VCFSE and corporate and public sector organisations.
- Assist with the day to day running of the Volunteer Centre including volunteer management and the continuous development of the service.
- Promote volunteering and assist with marketing of the Volunteer Centre service.
The client requests no contact from agencies or media sales.
We are looking for two individuals to help deliver an impactful GOALS service across London and build effective networks of support for people before, during and after treatment.
A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.
The post holder will work with the Director of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.
Other support activities will be developed, such as group support and weekly meet ups.
The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.
Adherence to health & safety, equal opportunities and diversity policies is expected at all times.
Please review the full Job Pack before applying with your CV and cover letter.
Please review the full Job Pack before applying with your CV and cover letter.
Your cover letter should detail how you meet the job specification.
The client requests no contact from agencies or media sales.
We’re looking for a new Fundraising Executive Team Lead to lead our friendly and creative team of fundraising executives.
Fundraising Executive Team Lead
Type: Full-time (35 hours a week), permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: £36,309 - £38,786 per annum plus excellent benefits
Salary Band: Band F1
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re always ready to go the extra mile to support and inspire the thousands of people out there doing something amazing for people affected by MS.
We work closely together to achieve an annual income of over £4.2 million.
It’s our job to make sure that our supporters have a fantastic experience from the moment they contact us.
As our team lead, you’ll be providing the day to day management of our 3 Fundraising Executives.
You and your team will provide exceptional stewardship and customer care to our supporters, as well as project support to our wider Community and Events function. And will help coordinate a range of fundraising activities to achieve income targets.
As well as managing your direct reports you’ll support individuals who are taking part in our many challenge events or organising their own DIY fundraising. And there’ll be plenty of opportunities to attend events and see our work in action!
Our aim is to make it as easy as possible for people to achieve their goals.
Providing the tools, advice and support they need to reach their potential, feel valued and form long term relationships that mean they continue to fundraise for us in future.
You’ll be super organised, fantastic at relationship building, enjoy creating processes, and have great customer care and communication skills. You'll work closely with our supporters, volunteers, local groups and our wider fundraising team.
You’ll be from a supporter or customer care background.
And ideally be able to demonstrate some understanding of community and events fundraising, supporter journey development, and extensive use of customer relationship databases.
If you’re enthusiastic and motivated by helping others achieve something amazing in support of a cause that means the world to them, we’d love to hear from you.
We recognise the significant and excellent contributions; experience; and skills our employees bring to the MS Society.
Working with external pay and reward consultants, we’re taking active steps this year to review our employees’ pay and benefits package. Ensuring we’re aligned with the most accurate and up-to-date benchmarks for the UK charity sector.
Closing date for applications: 9am on Friday 7 June 2024
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
- Cycle to work scheme
- Death in service scheme
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Fundraising Officer at the Childhood Eye Cancer Trust (CHECT) supports a wide range of the charity’s activities, including but not limited to, helping to develop and grow income from individual donors with a focus on developing strong relationships with donors and families; as well as assisting with CHECT’s overall admin and operations.
We are looking for someone who is passionate about helping families affected by retinoblastoma and shares our values to increase awareness through communications and appeals, expanding our social media and website content and supporting our exciting fundraising efforts.
You will have a high level of autonomy and will be given the opportunity to develop new ideas in a role that is varied and flexible.
Key Objectives of the role:
- To assist the Fundraising Manager on the organisation of events primarily mass participation events
- To assist the Fundraising Manager in providing excellent stewardship to all of CHECT’s supporters
- Management of the fundraising inbox, social media and regular email and telephone communications
- To provide admin and communication support to the wider CHECT team, monitoring the info@inbox and collecting and sending office post
What we offer:
- Small friendly team which allows for greater autonomy, collaborative and agile working
- Enhanced sickness and maternity policies
- Hybrid working between our London office and home
- 25 days annual leave + bank holidays
- TOIL for any evening or weekend work
We will be reviewing applications and interviewing on an ongoing basis.
For more information on the role, including the job description, click on our recruitment pack.
Posted on: 20th May 2024
Closing date: 19th June 2024
The client requests no contact from agencies or media sales.
Board Member Finance / Environmental / IT
UK Remote with occasional in person meetings
£5,577
Due to three of our client's current Board members stepping down from their positions following completion of their six-year terms, they are looking to fill three vacancies on their Board with individuals who can strengthen their existing skills-based Board by bringing high level knowledge and experience in one or more of the below key areas:
- Treasury and Corporate Finance (strategy and funding options)
- Environmental (green agenda / achieving net zero carbon)
- Strategic IT and Data (using data effectively)
The successful applicant will be a member of their Board and a member of one or more of the following committees:
- Audit and Risk
- Board Effectiveness and People
- Customer Assurance
The successful applicants will be appointed at the July Board meeting however term of office will commence in September 2024. The Board typically meet online however there are approximately four in person meetings a year, which also include overnight stays
As a full Board Member, the remuneration is £5,577 p.a. plus reasonable expenses.
They welcome applications from people of all ages, backgrounds, and communities, and seek to improve the collective diversity of thought and experience across their Board. They will make reasonable adjustments to the selection process if required.
The interviews for this vacancy will be held on 16th & 17th July 2024 at their Wellingborough office with informal conversations taking place on the 2nd July 2024.
Closing date: 12 noon on Tuesday 4th June 2024
Hours: Part Time 28 hours per week.
Monday – Thursday 9 a.m. – 5 p.m.
Currently one Friday in two from 5 p.m. – 8 p.m., hours will be reduced elsewhere in week when working Fridays.
Contract: Fixed term until 31st March 2025, extension likely. Start date as soon as available.
Responsible to: Nightingale Service Manager
Location: Richmond upon Thames - User homes, community locations, offices, from home as required by service.
Salary: £25 – 28k FTE DOE plus 5% employer pension contribution.
Join a great team providing support to local older people when leaving hospital.
Age UK Richmond upon Thames are a local independent charity providing support for older people throughout the London Borough of Richmond upon Thames. Our wide range of services have a positive and long-lasting impact on the health and wellbeing of local older people.
We currently have an immediate excellent opportunity for flexible and proactive individual to join our Nightingale Home from Hospital service, which provides support to older people over the age of 65 living in the London Borough of Richmond upon Thames on their return home from hospital or when they have become unwell in the community.
The team is involved in organising and delivering tasks which facilitate a speedy hospital discharge / make the home safer to avoid readmission and avoid admission in the first place. This includes preparing the home for discharge; fitting keysafes; moving furniture; shopping; arranging travel and providing advice.
The role will involve:
- Managing a caseload of clients.
- Developing a holistic plan of support, and directly delivering aspects of it.
- Liaising with hospitals, social workers, volunteers, family members, carers and other voluntary sector organisations and services.
- Administration related to the delivery of the service.
We are looking for an individual with experience in a health or social care related field, has an understanding of the challenges facing older people upon leaving hospital, has access to their own transport and is able to undertake physical tasks associated with preparing the home for discharge. Good communication, administration and coordination skills are also essential.
Please click apply to be taken to our website for full details and to apply. Closing date for applications is the 18th June 2024 at 9 a.m., with interviews on the afternoon of 24th June 2024.
The client requests no contact from agencies or media sales.
Background to the role
Age UK East London are recruiting a Community Engagement Officer to join our growing Community Outreach team. We support hundreds of people a year to maintain their health and wellbeing, combat social isolation and digital inclusion through the varied activities and by signposting to relative local support services.
We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.
Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.
Job description
Job Purpose
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To provide a high-quality outreach support service that enables older adults with low level support needs to live independently within the community.
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To a promote network services across the Boroughs to maximise their take-up.
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To work closely with statutory and voluntary sector agencies to ensure appropriate services are accessed.
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To ensure that service users have maximum choice and control over the planning and management of the service they receive, including initiating individual support plans and connecting them with culturally appropriate services.
Key Tasks
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To signpost people to appropriate services as required through outreach sessions in the Hub, Satellite centres, GP practices and pharmacies.
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To develop shared working practices across the service network.
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To work closely with providers of similar services
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To work to agreed individual, team, and organisational objectives.
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To work with existing activity groups at the hub and satellite centres and support the setting up of activities where appropriate.
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To ensure all contacts with service users are recorded appropriately and to maintain an adequate filing system.
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To use word-processing software to produce own correspondence and reports in accordance with relevant policy on confidentiality and data protection.
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To collect monitoring information to enable the service to be evaluated.
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To provide support to services outside of normal working hours and occasionally attend sessions when required.
Administration
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To ensure all relevant administration is organised and efficiently completed.
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To assist co-ordinating service user client surveys/questionnaires as appropriate, collate feedback and evaluate the service provided.
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To assist with the collection of data necessary to provide specific information needed for KPI’s and external requirements and outcomes.
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To ensure all data is collected through AUKEL organisational customer relationship management data base systems.
Quality
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To be familiar with and to implement Age UK East London’s policies and procedures.
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Ensure that confidential data is managed within AGE UK’s policies and procedures.
General
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To meet regularly with line manager for support, supervision, and appraisal.
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To attend team and staff meetings, (and other meetings) as required.
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To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
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To undertake all training required to fulfil the role.
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To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
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The role reports to Caxton Hall Centre Manager
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Close working relationship is required with the Community Outreach team, OPRG Project Officer and other relevant colleagues.
Person Specification
Experience
Essential
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Experience of working on a one-to-one basis with marginalised groups
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Experience of running group activities
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Experience of keeping paper and electronic records and statistical data for monitoring purposes.
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Experience of providing kind, inclusive and high quality customer service
Desirable
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Qualified in Chair Based Exercises
Knowledge & Understanding
Essential
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
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Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
Desirable
• Working knowledge of other Community Languages
Skills/Attributes
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Intermediate IT skills
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Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
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Commitment to learning and development and reflective practise.
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People skills.
Additional Requirements
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This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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Flexibility in working hours to meet organisational needs.
The client requests no contact from agencies or media sales.
Job Title: Supporter Care Coordinator
Salary: £27,000 per annum
Team: Supporter Engagement Team
Hours: 37.5 hours per week
Location: Shooting Star House, Hampton
** To apply please send your CV and a short covering letter outlining how your experience meets the criteria set out in the person specification. **
About Shooting Star Children’s Hospices
We have an exciting opportunity for a Supporter Care Coordinator to join our team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or who have been bereaved. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
At the heart of what we do are our dedicated staff; their exceptional commitment and professionalism means every family has the opportunity to make every moment count.
About the role
Your key purpose will be to support the Individual Giving Manager in the provision of excellence in supporter care for individuals supporting all fundraising activities and projects related to Shooting Star Children’s Hospices Individual Giving programme, Gifts in Memory fundraising and ensuring Shooting Star Children’s Hospices families who choose to fundraise are effectively supported in their activity. This role will support the charities appeal fundraising programme, working with the Head of Supporter Engagement and Individual Giving Manager on supporter stewardship.
The Supporter Care Co-ordinator will also provide efficient and effective key administrative support to the wider fundraising team, optimising income generation proactivity cross-team.
About you
If you are enthusiastic about fundraising and enjoy diverse responsibilities, this could be the perfect role for you.
We are looking for someone who feels confident working as part of a team as well as working independently. Previous experience in an administrative role is desired, with excellent knowledge of Word, Excel and Powerpoint. Excellent oral and written communication skills, with the ability to communicate effectively in a sensitive and compassionate manner.
Please see the attached job description for more information about this opportunity at Shooting Star Children’s Hospices.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
The client requests no contact from agencies or media sales.
Ivy Rock Partners are pleased to be working with an outstanding housing association to recruit a Head of Rent Setting and Compliance to join their team.
This role is reporting directly to the Finance Director of Operations and the responsibilities will involve leading the rent-setting process and conducting thorough financial reviews.
This is a hybrid working role 1-2 days in the office based in Central London.
Key responsibilities include:
- Providing technical advice to the organization and ensure that the organisation complies fully with the Rent Standard of the Regulator of Social Housing and individual rent agreements
- Ensuring the accuracy of financial information related to rent accounting
- Contacting customers related to the rent setting
- Being the lead responsible for the annual audit and Regulatory returns
- Leverage data analytics to identify inconsistencies and other issues and driving improvements in operational services and processes
- Being accountable for preparing rent budgets
You will:
- Be a CCAB qualified accountant with relevant sector experience
- Have a strong understanding of the housing regulatory framework for landlords with a particular focus on knowledge around the Rent Standard
- Have substantial hands-on technical expertise and the ability to cultivate strong working relationships with all relevant service providers, suppliers, and stakeholders
- Experienced in managing external and internal auditors
Benefits include:
- 30 days annual leave (not including bank holidays)
- Two additional paid volunteering days each year
- Flexible benefits scheme
- Competitive salaries that are benchmarked regularly against current market rates
- 4 x salary life assurance
- Up to 10% pension contribution
Please get in contact with Megan Hunter for a confidential conversation about this role.