Customer services manager jobs

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

We’re looking for a motivated and enthusiastic Events and Community Fundraising Co-ordinator to help us build strong relationships across our local community and support the delivery of inspiring events. If you’re passionate about making a difference and love bringing people together for a good cause, this could be the perfect role for you. This is your chance to be part of a charity that believes in being positively disruptive, creative and collaborative, all to make a transformative difference for our patients, staff and community.

We’re big enough to make an impact and small enough to care. This means that we believe in creating an inclusive, supportive, and nurturing environment for all our staff, as we know that a diverse, happy, and healthy team is vital to our success.

Main duties and responsibilities

No two days in our team are the same. We split our time evenly between working flexibly at home and onsite in the office in Bath, as well as being out and about in our community.  You will have a varied role which involves managing a wide range of duties and tasks including. 

• Proactively building relationships with community groups, schools, local businesses, and individuals across our catchment area. 
• Supporting the delivery of fundraising events, from planning through to post-event evaluation.
• Providing excellent supporter care to our community fundraisers and event participants.
• Supporting our community volunteer programme.
• Assisting with marketing, social media, and communications for campaigns and events
• Helping with fundraising campaign and event logistics, materials and administration to keep everything running smoothly

We’re looking for a kind and compassionate person who is passionate about the NHS and making a difference to healthcare for our community. A great communicator and team player. Proactive, organised and creative in problem solving. Previous experience in fundraising, events, customer service, or admin is welcome, but just as important is a can-do attitude and a desire to learn, because this is a great role to start a career in fundraising.

Alexandra Palace is partnering exclusively with Robertson Bell in their search for a permanent Finance Director. Alexandra Palace is one of London’s most iconic destinations. For over 150 years, it has stood as a beacon of creativity, community and culture—home to world-first innovations, unforgettable entertainment and open access to green space across 196 acres of parkland in North London.

The Finance Director is a pivotal role within Alexandra Palace, one that combines strategic leadership with hands-on financial stewardship across a uniquely diverse and high-profile organisation.

The role:

• Partner with the CEO and Leadership Team to embed financial planning into every layer of organisational strategy, balancing the organisations objectives across conservation, commercial, community and climate resilience.
• Lead the financial strategy behind Alexandra Palace’s 10-year vision, aligning restoration, growth and innovation across both charitable and commercial activities.
• Act as the senior financial advisor to the Trust, Trading Company and Board Committees - providing clear, confident insight to guide performance, accountability and investment.
• Provide strategic, visible financial leadership that positions the Finance team as a proactive partner - driving innovation, sustainability and delivery across our charitable and commercial priorities.
• Build strong, trust-based relationships between Finance and other teams to enhance collaboration and accountability.
• Drive strategic financial planning, annual budgeting, and forecasting to present a clear, data-led view of organisational health. Ensure timely, transparent financial reporting, audit readiness, and compliance that strengthens trust and accountability with the Board, auditors, and stakeholders.
• Deliver cash flow, funding structures, and investment strategy to ensure long-term sustainability. Provide rigorous oversight of grant and fundraising compliance, unlocking the full value of both restricted and unrestricted income.
• Ensure full compliance with charity, company, trust and financial regulations, acting as Company Secretary for the Trading subsidiary and overseeing all statutory filings, governance obligations and legal responsibilities.
• Oversee VAT return processes and key administrative requirements, maintaining timely reporting and keeping the CEO and Board fully informed and assured.

The organisation:

Today, Alexandra Park and Palace Charitable Trust is the custodian of their extraordinary site. As a charity, they are committed to safeguarding its heritage while continually evolving their offer to meet the needs of today’s audiences and communities. More than 3 million people visit each year to enjoy a dynamic mix of live events, festivals, exhibitions, learning and engagement programmes and community initiatives. Their work is supported by a blended income model - combining commercial income, public funding and philanthropic support which allows them to reinvest in their buildings, our park, and their charitable mission.

Essential criteria:

• Qualified Chartered Accountant, with at least 10 years post qualification experience (ICAEW, ACCA, CIMA, ACA) 
• Extensive experience working in a financial leadership role within the Charity and Not for Profit sector
• Experience working with charity trading subsidiaries and dealing with entities singularly and as a group
• Experience of delivering Annual Reports and Accounts process end to end
• Experience implementing new financial systems and processes
• Strong leader with an authentic approach, able to build and empower a team
• Excellent communication skills with the ability to present financial reports at Board level, and support non-finance manager with understanding financial information

The position will be based at Alexandra Palace and requires regular office attendance. The closing date for applications is 24^th August with first stage interviews taking place on the week commencing 8^th September.

Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!

We are looking for an experienced Product and Platforms Lead to head up the team responsible for our core digital and data platforms - including the CRM, website and other key systems. These platforms are critical to how people access support, engage with our work and how teams deliver services across the charity.  

You will set the technical strategy, ensuring platforms are well-integrated, user-focused, high-performing and aligned with organisational priorities. You’ll also play a key role in exploring how emerging technologies, such as AI, could enhance our platforms and services over time.  This role plays a vital role in enabling our strategy by making sure our systems support effective, joined-up and responsive ways of working.  

The Product and Platforms Lead also holds responsibility as the charity’s named Data Protection Officer (DPO), providing leadership on data privacy, compliance and information governance.  

Our culture and benefits package are award winning, and our staff survey tells us that we’re a great place to work. Office attendance is flexible and based on the requirements of the role. We expect an average of one day a month in our London office, depending on business needs. 

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. 

Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world. 

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

Who we are

ADSS (Alzheimer's and Dementia Support Services) believes in enabling those who live with dementia to live well. ADSS is Kent’s biggest independent charity dedicated to providing support to people affected by dementia. Following a significant expansion in 2022, the team is now supporting more people than ever before. We are currently Kent Charity of the Year and Kent Disability Charity of the Year, and have a proven track record in delivering high impact services.

Summary of the role

The Individual Giving Fundraiser will be at the heart of our fundraising efforts, driving digital fundraising, managing multi-channel appeals and designing and implementing donor journeys to increase engagement, retention and income.

Main purpose of job

Working with the Head of Fundraising the Individual Giving Fundraiser will lead on developing and delivering strategies to grow income from individual supporters through acquisition, retention, and stewardship. This role focuses on building long-term, meaningful relationships with donors, delivering compelling fundraising campaigns, and enhancing the donor experience across digital and offline channels.

The Role Responsibilities

· Maintain and grow ADSS’s income from individual supporters with a focus on digital platforms.

· Lead on the delivery of acquisition and retention campaigns and optimising supporter journeys.

Fundraising Strategy and Planning:

· Work with the Head of Fundraising to develop and implement comprehensive fundraising strategies, including regular giving, to support ADSS’s mission, ensuring alignment with organisational goals.

· Plan and deliver fundraising campaigns and events, including individual giving and online fundraising efforts.

· Develop project plans and assist in setting KPI’s.

· Craft compelling appeals that resonate with donors and reflect the organization’s mission.

· Analyse campaign performance and adjust strategies for continuous improvement.

· Prepare and present detailed reports on fundraising progress to leadership and maintain an accurate pipeline.

· Monitor expenditure for individual events and campaigns to ensure a profitable return on investment.

· Support the team to identify and develop new revenue streams to increase support for ADSS programmes and services.

· Keep up to date with industry developments to contribute to the overall development of the fundraising department. Continually monitor digital trends and be willing to adapt to this quickly changing area.

Donor Cultivation and Stewardship:

· Design and implement donor journeys to increase retention and engagement

· In collaboration with the Communications Team, increase our geographical area of reach and influence, across Kent, to grow our donor base.

· Work with families and the wider ADSS team to support the development of case studies to tell donors the stories of ADSS’s work.

· Build and maintain strong, lasting relationships with current and prospective donors, ensuring their continued support.

· Implement strategies for donor recognition and retention, including personalised outreach, acknowledgements, impact reports, and engagement opportunities.

· Develop and maximise communication tools and materials to keep all donors updated with our key messaging and impact.

· Engage with the community through various communication channels, promoting the organisation’s mission and fundraising opportunities.

· Manage online platforms and income pages of our website to maximise the potential channels for donation.

Corporate and Community Partnerships:

Work with the Corporate and Community Fundraisers to:

· Develop Individual Giving programmes within Corporate and Community partnerships

· Ensure that digital platforms support their efforts to cultivate relationships with local businesses and community groups to secure sponsorships, partnerships, and in-kind donations.

· Engage community leaders and influencers to increase visibility and support for ADSS’s fundraising efforts.

· Explore the role of digital platforms in new partnerships to diversify revenue streams and enhance community engagement.

Donor Database Management:

· Maintain and update our donor database, ensuring accurate records of donations, communications, and engagement history.

· Analyse one-off and regular giving performance and optimise programmes based on insights

· Manage the Membership recruitment process

· Track progress towards fundraising goals, preparing regular reports for senior leadership and stakeholders.

· Work within GDPR and the Fundraising Code of Practice at all times.

This job description is not exhaustive and serves only to highlight the main

requirements of the post holder. The Chief Executive Officer may stipulate other reasonable requirements.

Are you an experienced and passionate Vasectomy Surgeon ready to make a difference, we have the perfect opportunity for you to join our team – where clients come first and excellence is standard. 

Location: Maidstone

Contract type: Full/Part time, Permanent 

Salary: Starting from £94,970.69 (FTE)

As a Vasectomy Surgeon with MSI Reproductive Choices UK (MSI UK), you will have a strong surgical background and specialised vasectomy expertise, along with a commitment to providing exceptional client care.

As a key part of the clinical team, you'll provide safe and effective clinical services to clients undergoing vasectomy and related procedures. Our nurse-led environment is built on robust protocols and unwavering support systems, all grounded in our values-driven culture of compassion and inclusivity. Here, every client receives exceptional care, and no one is left behind.

We are looking for dedicated and committed professional to provide a consistent service.

Qualifications required:

• Post qualification vasectomy experience

•Any experience in minor surgeries.

• FRSH Special Skills Module (SSM)

• RCOG Advanced Training Skills Module (ATSM)

Join us in delivering exceptional care and making a difference in the lives of our clients. Apply now to embark on a rewarding career as a Vasectomy Surgeon with our team!

About the role

We are seeking an enthusiastic team administrator to join our small, friendly and relaxed team at SCONUL, the professional association for academic and research libraries. The team currently works one to two days a week from our modern offices close to Euston station and the remainder of the week from home. 

You will be responsible for providing administrative support across all aspects of the organisation’s work, including diary management, the organisation of meetings and supporting the delivery of the SCONUL Access Scheme. It’s a role that provides scope for autonomy and to become involved in the full range of the organisation’s work and to develop a broad set of skills.

We are looking with someone with relevant office or administration experience who is well organised and with strong communication and IT skills. The role would suit someone who is self-motivated, flexible and happy to take the initiative.

This is a permanent post. Excellent benefits are offered that include 30-day holiday allowance, defined benefit pension scheme, support with learning and development and season ticket loan after probation.

SCONUL is committed to fostering greater diversity in the library community and has an active programme promoting equity, diversity and inclusion across our member libraries.  The same applies to the SCONUL office team and we welcome applications from people of all backgrounds, particularly encouraging applications from the global majority.

Starting salary: £25,462

Employer:SCONUL (The Society of College, National and University Libraries), 94 Euston Street, London NW1 2HA

Contract: The Team Administrator post is a permanent position.  We are happy to accept applications for those seeking full time positions or from more experienced candidates seeking a part-time position. 

Location: This post is based up to two days a week at SCONUL's London office with the remainder of the time working from home. It will also involve occasional travel to other sites.

References: Appointment is subject to receipt of satisfactory references.

Job description

Reporting to the Project Manager and working closely with the Project Manager and SCONUL Co-ordinator, the successful candidate will be responsible for:

• Organising the schedule of meetings for the SCONUL Board and SCONUL working Groups.
• Managing the diary of the Executive Director.
• Supporting the delivery of the SCONUL Access Scheme including:
  • answering routine queries from Access Scheme users, applicants and university administrators
  • providing SCONUL Access contacts with timely and relevant information about the scheme
  • providing routine technical support to applicants and university contacts responsible for processing applications and refer potentially more complex or disruptive technical problems
  • drafting changes to website content to reflect the scheme’s current practice and procedures.
• Supporting the delivery of SCONUL events including:
  • drafting and following up invitations to speakers and other participants with support from the Project Manager
  • managing and processing events registrations
  • booking accommodation and travel arrangements when required
  • production of event documentation
  • helping to manage events on site, including briefing and managing colleagues, volunteers, and external suppliers, supporting, advising and directing event participants.
• Processing invoices and other office paperwork.
• Answering general queries from members and students phoned into the office.
• Uploading content onto the SCONUL website and helping keep the content up to date.

Skills and experience required

The ideal candidate will relish the opportunity of working as part of a small dynamic team and be an outgoing, flexible individual with a can-do attitude who enjoys engaging with members.

Essential:

• previous experience of office administration or equivalent.
• strong interpersonal and presentation skills
• customer service skills including a positive, customer-focused approach
• strong organisational skills and an eye for detail
• excellent written skills in relation to the production of letters and other documents.
• a high level of IT literacy
• proven ability to work as both a team member and autonomously
• willingness to engage with SCONUL’s purpose and mission, and with the needs and aims of our members
• demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.

Desirable:

• experience of organising diaries
• experience of organising events
• experience of using Sage
• experience of working with websites.

How to apply:

Please apply with a single document incorporating a written statement and CV by close of play on Friday 29 August. The statement of no more than 1000 words should explain why you believe you have the skills and experience to fulfil this role.

Interviews will be held on Tuesday 9 September, please do confirm in your application if you are able to attend on this date.

The interview will also include a short writing exercise.

Due to the high volume of CV's we anticipate receiving, we can only respond to successful candidates.

Hours: 30 hours per week (ideally worked Mon, Tue, Thurs and Fri)

Salary: pro rata £24,283 per annum

Contract: Maternity cover starting 6th October 2025 (until April 2026). Subject to satisfactory references, a basic Disclosure & Barring Service check and a 6-month probation period.

We are looking for a part-time Administrator to join our busy admin team at Summit Centre to start on 6th October 2025 until April 2026. If you have excellent organisational and interpersonal skills, this role could be for you.

The successful applicant will deal with all aspects of the bookings process for both residential groups and day visitors attending our centre. You will liaise with customers by phone, email and in person, to take bookings, create programmes for their visit and answer all enquiries. Attention to detail and a friendly telephone manner are essential. Experience with on-line booking systems and invoicing is highly desirable although full training will be provided.

The significant direct customer-facing aspects of the role require the post-holder to appropriately represent Rock UK’s Christian ethos and values to groups.

This role is subject to an Occupational Requirement (OR) that the successful applicant is a Christian who is committed to the values, beliefs and behaviours set out in our Statement of Christian Belief and Ethos.

We are unable to consider applications from anyone who does not have the right to work in the UK.

Closing date for applications is 12th September 2025.

Interviews are expected to take place on 16th September 2025

Grants Manager - Cancer Grand Challenges

Salary: £35,000 - £40,000 pa depending on experience

Reports to: Senior Grants Manager - Cancer Grand Challenges

Department: Research & Innovation

Contract: Permanent

Hours: Full time 35 hours per week (flexible-working requests will also be considered if it meets business needs)

Location: Stratford, London with high flexibility (we would expect you to be in the office 2 days per week)

Closing date: Sunday 10th August at 23.59 This vacancy may close earlier if a high number of applications are received or once a suitable candidate is found, so please do not delay submitting your application to avoid any disappointment.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We have an exciting opportunity for a Grants Manager to join Cancer Grand Challenges (CGC) and deliver operational activities across the Research Team including through open funding calls and review / stewardship of research teams supporting Cancer Grand Challenges' mission.

About the team

Cancer Grand Challenges is a global funding initiative founded in 2020 by the two largest funders of cancer research in the world: Cancer Research UK and the National Cancer Institute (NCI) in the US ().

Cancer Grand Challenges builds on the success of CRUK's Grand Challenge that launched in 2015 - to date we have committed in excess of c$400m to fund 16 interdisciplinary teams, and our portfolio now includes over 1200 researchers and collaborators across 16 countries. We recently launched our fifth call for applications to address seven new challenges, and we are thinking about what the next decade for the initiative will look like. So, this is an exciting time to join the team.

When you work at Cancer Grand Challenges, you'll be employed by Cancer Research UK.

What will I be doing?

• Deliver to work plans and assist in the design, development and maintenance of process documents and reporting mechanisms for all research operations activity within Cancer Grand Challenges

• Support and coordinate the activities of the Cancer Grand Challenges Scientific Committee and associated meetings, working closely with scientific colleagues and with the committee chair and membership

• Deliver the application and review processes for Cancer Grand Challenges, working with colleagues to identify and implement improvements within and between funding calls

• Deliver excellent support to Cancer Grand Challenges applicants to required standards, governance, policies and timeframes by:

  • Responding to, resolving and redirecting (where necessary) queries from prospective applicants to colleagues in Cancer Grand Challenges, CRUK and NCI

  • Advising on eligibility and applicant processes

  • Preparing papers and reports for meetings of the Cancer Grand Challenges Scientific Committee

  • Working with the CRUK Research Funding Product team to deliver application and review processes via the grants management system

  • Retrieving and interpreting application data, metrics and reporting

  • Maintaining accurate files and records of Cancer Grand Challenges applications and awards, ensuring information may be easily retrieved and is compliant with data protection policies

• Interface with Cancer Grand Challenges reviewers, applicants and funded teams, providing excellent operational support as appropriate

• Plan and deliver annual reviews of funded Cancer Grand Challenges teams

• Liaise directly with relevant stakeholders at the NCI on ongoing delivery and priorities

• Assist in activities that will ensure Cancer Grand Challenges scientific activities and programmes are leveraged to advance fundraising by the Cancer Grand Challenges philanthropy team

• Develop briefing packs for senior staff

• Support the successful planning and delivery of Cancer Grand Challenges meetings and events across the full breadth of team activity

• Support the Cancer Grand Challenges communications agenda including researcher-facing and public-facing marketing and digital activity

What are we looking for?

• Relevant experience of grants management

• Relevant experience of managing projects, with ability to develop and deliver complex plans and deliver multiple tasks to competing deadlines and prioritise effectively

• Strong analytical skills, excellent attention to detail and with an ability to present data in a clear and concise format relevant for the audience

• Process management expertise, including implementing and evaluating new processes

• Excellent analytical skills, with attention to detail and with an ability to present data in a clear and concise format relevant for the audience

• A logical thinker, who enjoys resolving day-to-day problems by developing robust and pragmatic solutions

• Experience of building effective relationships with colleagues at all levels, including with external stakeholders and with a commitment to excellent customer service

• Ability to communicate effectively whilst demonstrating listening skills and an ability to influence others

• Excellent IT skills, including Microsoft Office applications and Office 360.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human: Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

You can explore our benefits by visiting our .

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please or contact us at .

For more updates on our work and careers, follow us on: , , , and .

Member Engagement Coordinator
Location: SIA House, Oldbrook, Milton Keynes MK6
Salary: £35,040 per annum
Contract: Two year fixed term contract (funding until October 2027)
Hours: Full time, 35 hours per week Monday to Friday

About Us

The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.

Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.

About the Role

This exciting new role will be central to amplifying the voices of our current and future members, ensuring their lived experiences and needs shape our work.

This role will use our CRM system and a range of communication types and channels to foster lifelong engagement, support campaigns, and strengthen relationships with our partners and healthcare professionals.

Duties & responsibilities

• Use our CRM system, along with online and face-to-face communications.
• Coordinate member engagement and communications across services, fundraising, academy, and campaigns, using targeted segments of our membership.
• Work with colleagues to develop a membership hub that:
• Support the CRM and member engagement manager in maintaining an accurate, up-to-date, and GDPR-compliant database.
• Manage subscription payments for our magazine, FORWARD, including sending renewal reminders by email and post.

Benefits

• Annual leave: 28 days per holiday year plus bank holidays, increasing to 30 days after two years of service (pro-rated for part time employees)
• Access to Group pension scheme (6% employer contribution)
• Access to Group life assurance scheme
• Access to Healthcare cash plan
• Access to discounted gym membership
• Access to Employee assistance programme (EAP)
• Employee volunteer days
• Free car parking at Milton Keynes, Head Office
• Investing in their people - all members of staff are encouraged to discuss their development plans and aspirations with their line manager. A budget is available for talent development.

Closing date: 1 September 2025, 9am
Interview dates: Week beginning 8 September 2025 in person at SIA House, Milton Keynes, or online via Microsoft Teams.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At SIA, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, and caring culture.

We are striving to create a culture that fully represents all the communities we serve. We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.

Disabled candidates who meet the standard job criteria will be offered a guaranteed interview.

No agencies please.

Are you a early career fundraiser who also loves comms?

Are you wanting to make a difference in the lives of learning disabled and autistic young people?

Caxton Youth Organisation is a specialist youth club, creating community, breaking barriers and empowering learning disabled and autistic young people.

This is a key role supporting both our fundraising and communications activities. You will work closely with the Fundraising and Communications Manager to deliver compelling fundraising applications, steward donors, grow our community fundraising, and manage Caxton’s public-facing communications across digital and print. It’s a hands-on, varied role ideal for someone who’s an excellent communicator, highly organised, and motivated to make a difference.

Key Responsibilities

Fundraising

• Research, plan and draft compelling grant and funding applications.
• Maintain and update our CRM system (Beacon), ensuring records are accurate and communications are timely.
• Plan and deliver key supporter events.
• Lead on the development, delivery and stewardship of community fundraising activities, including challenge events.
• Prepare timely and engaging reports and updates for funders.
• Provide stewardship to individual supporters and donors
• Support on implementing our Monitoring and Evaluation Framework to capture meaningful programme insights to support funding applications and reporting.
• Collaborate with colleagues to gather and analyse qualitative data, including quotes, feedback and stories to demonstrate impact.

Communications

• Manage Caxton’s social media channels (Instagram, Facebook, LinkedIn, TikTok, Bluesky), creating engaging, youth-appropriate content that reflects our values and voice.
• Monitor, evaluate and report on social media performance to identify trends and opportunities for growth.
• Write and collect case studies and stories that showcase the experiences and successes of young people.
• Develop and maintain marketing materials, promotional assets, and internal communications tools.
• Maintaining the Caxton website, including writing blog posts and updating content as needed.
• Lead on the implementation of Caxton’s communications calendar to ensure consistent and strategic messaging.
• Strengthen our presence in the community and online through targeted communications initiatives

Person Specification

Essential:

• 2+ years’ experience in fundraising, particularly writing funding applications and/or managing donor relationships.
• Strong written and verbal communication skills with the ability to tailor messages for different audiences.
• Experience managing social media channels for an organisation.
• Confident using design tools (e.g. Canva) and email marketing platforms.
• Highly organised with excellent attention to detail.
• Comfortable working independently and managing multiple priorities.
• Committed to the values of inclusion, equity and youth empowerment.

Desirable:

• Experience using Beacon or another CRM
• Knowledge of the youth or disability sector.
• Basic photography, video or design skills.

If you don't meet all of the criteria but feel as though you would be a great fit for the role, we would encourage you to still consider applying. 

Caxton Youth Organisation is an Equal Opportunity Employer. We will consider all reasonable adjustments under the terms of the Equality Act (2010) to enable an applicant with a disability (as defined under the Act) to meet the requirements of the post. We encourage applicants from underrepresented groups.

Location: Manchester 

Contract type: Full/Part time, Permanent 

Salary: Starting from £94,970.69 (FTE)

As a Vasectomy Surgeon with MSI Reproductive Choices UK (MSI UK), you will have a strong surgical background and specialised vasectomy expertise, along with a commitment to providing exceptional client care.

As a key part of the clinical team, you'll provide safe and effective clinical services to clients undergoing vasectomy and related procedures. Our nurse-led environment is built on robust protocols and unwavering support systems, all grounded in our values-driven culture of compassion and inclusivity. Here, every client receives exceptional care, and no one is left behind.

We are looking for dedicated and committed professional to provide a consistent service.

Qualifications required:

• Post qualification vasectomy experience

•Any experience in minor surgeries.

• FRSH Special Skills Module (SSM)

• RCOG Advanced Training Skills Module (ATSM)

Join us in delivering exceptional care and making a difference in the lives of our clients. Apply now to embark on a rewarding career as a Vasectomy Surgeon with our team!

Job Title Director of Marketing and Communications

Reporting to Chief Executive

Working Hours 37.5 hour working week, 9:00 to 5:30 Monday to Friday to include some evening and weekend hours as required

Location Onsite at the Company office in Fitzrovia (currently 175/176 Tottenham Court Road) and surrounding local area as required to carry out the duties of the company. Flexibility for one day pw working from home.

Job Purpose

This role is a senior leadership team member and strategic lead for all corporate and consumer communications, member business engagement and marketing.

The relationship with our business community is essential to the success of The Fitzrovia Partnership (TFP) and the delivery of the organisation’s vision and it is a key part of our strategy to ensure that businesses are aware of us and the services and projects we deliver. As such you would be responsible for the delivery of member engagement.

You will lead the marketing and communications function and manage the Marcomms team, continually developing and implementing effective marketing and communications strategies clearly articulating TFP’s vision, aims, projects and services.

Finally, you will provide strategic oversight and development for:

· Member communication strategy including BID renewal communications

· Consumer communications and campaigns strategy

· Social, wellbeing, member event and training programmes

· All communications channels including newsletter, websites, social media

Key Duties and Responsibilities

Senior Leadership

· To play a role together with the CEO and the Director of Policy and Place in setting the overall vision of the organisation and ensuring delivery specifically in relation to the agreed business plan.

· Have a key role working closely with the Board and relevant sub-groups.

· To represent the organisation publicly as required, and step in for the CEO as required.

Member Engagement

· Driving, developing and ensuring implementation of the member engagement strategy.

· Ensuring effective account management contact with member businesses.

· Developing a detailed mid-term consultation and review.

• Overseeing market research and consultation such as surveys, customer questionnaires and focus groups to inform the development of plans, projects and services.

· Ensuring effective response management to enquiries from members (levy paying businesses) and stakeholders.

· Ensuring the company database is maintained as an accurate source of interactions with businesses and members, and is actively utilised to best effect.

· Ensure a programme of engagement is in place with the business community, charities and Not for Profit organisations to develop outreach projects including volunteer days and CSR activities for our business members.

Strategy and oversight

· Developing and ensuring implementation of an effective Marketing and Communications strategy aligned to business goals.

· Producing an Annual Marketing and Communications Plan to implement the strategy effectively communicating and supporting our vision, projects and services.

· Developing and ensuring implementation of communication, marketing and activity strategies to deliver the aspirations of new work streams.

· Continual building of insights from businesses on their specific needs and requirements.

· Advising the Senior Leadership Team on brand, campaigns and public engagement.

· Owning and developing key messages for all main programme streams.

· Owning the brand identities including their evolution and ensuring full brand guidelines are in place.  

Consumer Marketing

· Developing and ensuring implementation of an effective consumer communications strategy.

· Leading on development of collateral centring around the TFP website and social media.

· Oversight of consumer campaigns and ensuring effective evaluation and impact studies.

· Overall responsibility and accountability for the events programme including risk management governance.

· Experience of design and working with/commissioning designers.

Projects

· Developing, refreshing and ensuring implementation of project specific communications (new and existing).

· Providing creative input and Marcomms elements of new, placemaking and cultural projects.

· Identifying and securing brand-aligned sponsorships to enhance destination campaigns.

· Driving joint marketing with businesses, tourism and media partners.

· Structuring BID renewal communications based on insights gained throughout the BID term.

Communication and Marketing Channels and Collateral

· Ensuring production of high quality and effective collateral.

· Considering and where appropriate developing new communications channels.

· Ensuring TFP’s messaging is clear, effective, accurate and alive to different audiences and local and other sensitivities.

Team Leadership

· Leading and developing a high-performing, collaborative MarComms team

· Managing MarComms budgets, procurement, KPIs, forecasting and reporting to ensure best value and effective impact.

· To undertake such other duties commensurate with your position, and / or hours of work, as may reasonably be required.

Sustainability Statement
The Fitzrovia Partnership is committed to sustainable urban development across environmental, social and economic priorities. Our work supports the UN Sustainable Development Goals, particularly those focused on climate action, health and wellbeing, inclusive economic growth, responsible consumption and sustainable cities. All roles contribute to this commitment, whether through direct project delivery, partnership working, day-to-day operations or procuring services. Staff and contractors are expected to support our ambition to be a responsible and sustainable organisation, helping to improve outcomes for Fitzrovia and its communities.

Person Specification

- Strong and proven experience of developing, shaping and ensuring implementation of marketing and communications strategies.

- Experience in corporate and consumer marketing and communications.

- Comprehensive knowledge and understanding of marketing and communication techniques and strategies, positioning and implementation of brand management identities.

- Degree-level or professional equivalent qualification in Marketing and/or Communications.

- Confident interpersonal and communication skills for face to face and remote interactions.

- Staff management and development experience gained first-hand.

- Evidence of leadership presence and contribution to an organisation.

- Exceptional personal planning, project management and organisational skills.

- Adept at independent working taking accountability for own and team’s workload and timely deliverables of work, along with the flexibility to adapt to change.

- Ability to communicate and work cohesively and collaboratively with a wider team and colleagues.

- A flexible approach, professional outlook and positive attitude is essential.

- Proficient in canva, media databases, CRM systems, social media management dashboards, web CMS.

- Ability themselves and to instill in others to work to tight deadlines whilst caring to ensure a high standard of work quality.

- Confident in managing stakeholders, suppliers and cross-functional teams.

How to apply

Please send your CV and a supporting statement of no more than two sides of A4 outlining your suitability and motivation for the role.

Closing date: August 31st 2025 at 12:00hrs

If this sound likes the opportunity for you, please apply now. If you would like the opportunity to talk to our CEO ahead of applying please email us.

We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any questions, or any disability and require reasonable adjustment/s to any part of the selection process then please contact us.

You will be one of 3 advisers providing a wide range of information and advice services including: 

• Welfare benefits:  entitlement/enquiries and filling in forms 
• Housing options 
• Help at home 
• Care options 
• Wills, power of attorney and probate 
• Money matters 
• Your rights to social services 

The Recruitment Administrator will provide comprehensive support to the Recruitment Manager on all aspects of the recruitment and selection process. This will include, but not limited to, providing administrative support to the recruitment and hiring process, managing candidate correspondence, scheduling interviews, maintaining recruitment databases, and ensuring all recruitment activities are compliant with company policies and legal requirements.

The ideal person for this role will have an interest in recruitment and will have previous experience working in a fast paced and reactive role. Confident and personable and able to represent the charity across all levels.

This role will be known internally as Recruitment Executive*.

Main duties and responsibilities of the role:

· Assist the Recruitment Manager to ensure a smooth running of the recruitment process

· Liaise with recruiting managers and candidates by emails and telephone while dealing with recruitment queries.

· Prepare, post and monitor job vacancies on internal and external job sites in a timely way ensuring engaging and accurate content.

· Coordinate selection process by co-ordinating interview schedules between candidates and hiring managers across all formats (telephone, video and in-person).

· Maintain and update applicant tracking system; Recruitment+.

· Inform candidates of the outcome of their application/interview and provide feedback if requested.

· Building strong internal and external stakeholder relationships.

· Ensure all required recruitment documentation is completed and filed accurately in line with GDPR.

· Respond to any general enquiries via the recruitment mailbox.

· Prepare offer information to submit to the HR Coordinators as part of the onboarding process.

What we are looking for:

· Previous experience in an administrative or HR support role (recruitment experience preferred).

· Experience liaising with external and internal stakeholders.

· Experience working in customer service-based environment.

· Excellent written and verbal communication skills – professional, clear, and confident on both phone and email.

· Strong organisational and time-management skills.

· Ability to manage multiple tasks efficiently in a fast-paced environment, prioritising workload effectively.

· Ability to build relationships and be a point of contact for Recruitment.

· Excellent attention to detail.

· Excellent IT skills; using Word and Excel.

· Ensure that all aspects of data protection and confidentiality are maintained at all times.

· Strong team player.

· Strong ethical standards and a high level of personal integrity.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 10th August 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK