Customer services manager jobs

The Marketing & Engagement Officer will support the Head of Commercial Activities and Volunteering and the wider organisation by leading on marketing, communications and community engagement. This role will focus on raising the profile of Age UK Lambeth, increasing awareness of our services, campaigns, and activities, and building stronger connections with our community to grow participation, partnerships, and support.

You will be responsible for planning and delivering marketing campaigns, creating compelling content, managing communications channels, and coordinating engagement initiatives and events. Alongside this, you will play a key role in developing supporter relationships and encouraging charitable giving, helping to increase regular and one-off donations through effective communications and community partnerships.

This is a creative and outward-facing role, requiring strong communication skills, relationship building, and the ability to balance both strategic planning and hands-on delivery.

General Duties

● Run, monitor, and maintain the organisation-wide marketing and promotional calendar to meet service, campaign, and engagement needs.
● Manage and grow all social media channels, following agreed marketing plans to build interest, followers, and engagement.
● Keep websites updated with relevant information, campaigns, events, and supporter opportunities.
● Coordinate the events calendar with national and international awareness days (e.g. Black History Month, International Women’s Day, World Mental Health Day).
● Create and update marketing materials (using tools such as Canva), ensuring brand consistency.
● Write and create engaging content by attending service activities, community events, and partner initiatives (occasional evenings/weekends).
● Produce and distribute newsletters (via MailChimp) for clients, supporters, councillors, and other stakeholders.
● Work with HR and management to deliver internal communications, including staff newsletters.
● Support the Lambeth Carers Card project, including marketing and business engagement.
● Represent marketing and communications in internal projects, ensuring a clear voice for the organisation.
● Develop and deliver an annual engagement plan to strengthen community connections and support.
● Plan, organise, and promote community and fundraising events, ensuring strong marketing and communications support.
● Build and nurture relationships with community groups, schools, local trusts, and businesses to encourage collaboration, sponsorship, and charitable giving.
● Support the recruitment, induction, and retention of volunteers for events and engagement activities, ensuring they feel recognised and valued.
● Increase supporter involvement and donations through targeted campaigns and creative digital content.
● Encourage the growth of regular donors by promoting supporter journeys and clear calls to action.
● Monitor event budgets and resources, ensuring activities are cost-effective and well-organised.
● Maintain accurate supporter and donor data on the charity’s database (Donorfy).
● Report on progress against marketing, engagement, and fundraising plans, using data to inform improvements.

In the first 6 months, you’ll

● Get fully up to speed with Age UK Lambeth’s services, campaigns, and engagement priorities.
● Review and manage the marketing and communications calendar, ensuring all campaigns and events are planned effectively.
● Audit and refresh social media channels and the website, creating content that promotes services, campaigns, and community activities.
● Support the planning and delivery of key community events and awareness campaigns.
● Build relationships with internal teams to understand their marketing, engagement, and supporter needs.
● Develop and begin implementing a community engagement plan, including opportunities to encourage supporter involvement and charitable giving.
● Start creating marketing materials, newsletters, and digital content that align with the organisation’s brand and objectives.
● Establish relationships with key community groups, businesses, and volunteers to support engagement activities and events.
● Support initial reporting on engagement, marketing, and supporter metrics, identifying opportunities for improvement.
● Begin contributing to creative ideas and strategies to raise the profile of Age UK Lambeth and its services locally.

We are looking for an experienced and enthusiastic Leisure Development Manager to join our Leisure team at Enable! 

To find out more and apply, please GO TO OUR WEBSITE

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

  

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Chief Operations Officer

Based: Battersea Park

Salary: £55k-£60k

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Hybrid/Office

  

Role Overview: 

• The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity. 
• You will lead the Enable leisure services to deliver both outstanding commercial performance and significant community impact. You will ensure our leisure facilities and programmes are financially sustainable, operationally excellent, and accessible to all. This includes driving participation growth, particularly among deprived and underrepresented groups, fostering healthier, more active communities through our portfolio or Leisure facilities and the Active Communities team.

To find out more and apply, please GO TO OUR WEBSITE

At Ambitious about Autism we're currently looking for a Data and Insights Officer to join our National Services team.

You'll focus on the collection, analysis and reporting of data from National Services programmes, projects and services. You'll use systems and tools to effectively capture and store data and information, enabling effective reporting and insight. You'll provide advice and support to the Product Development Manager and Deputy Director of National Services.

You'll support National Services teams with the development of KPI and data collection  routes and support with maintenance, troubleshooting and creative problem solving to ensure accuracy and efficiency. You'll create detailed reports and dashboards for use by teams, managers and leaders at agreed time points.

We are looking for someone who has:

• Experience of using statistical tools and techniques to manage and analyse data
• Ability to translate the essence of complex data into language or formats others will understand
• Experience of producing qualitative and quantitative reports and analysing results to produce impact reporting
• Ability to present insights and results through written reports, dashboards and presenting face-to-face

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

To be considered remove your name and other personal details from your C.V. before uploading. 

This post will require a DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

Assistant Centre Manager

Role to cover: Bookings, Marketing & Administration

Report to: Centre Manager

Responsible to: Vicar and PCC

Place of Work: St Pauls Church, Hills Road, CB2 1JP

Full time: 37.5 hours per week, Monday- Friday with capacity to work occasional evenings and a maximum of 2 Saturdays out of 4 each month, if needed. Time off in lieu applied.

Flexible working is possible with core hours being 10am-3pm. This will be discussed on a case-by-case basis and discussed with the Centre manager at the beginning of each week.

Holiday: 25 days per year plus bank holidays. 

This is very much a hands-on role and will be suited to a candidate with sales, marketing and administration experience. This role is a significant and essential one for St Paul’s Church and Community Centre. 

This role has two clear functions. Firstly to take the lead in room hire and bookings for the church. It is vital in this role for the business to be run with professionalism and skill, maximising the income for the church. The post-holder will develop a clear business strategy with support from the Centre Manager and commercial trustees. The business strategy should be mindful of the wider mission of the church and its community interests. An element of the position is event coordination, to help plan and run events, weddings, and to support external hirers with logistics and setup.

The second function of the role is marketing and communications. The post-holder will be responsible for helping to promote not just the commercial side of the business, but St Paul’s Church and Community Centre as a whole. This means developing an approach across social media, the physical building, the website, and other avenues to communicate the wider vision of St Paul’s. This will be done in consultation with the Centre Manager, Vicar, other staff members and with the PCC.

The role is the engine of the church, providing the necessary income to run the building, employ staff and help run the community programmes. You will be proactive and a self-starter, actively looking for business and ensuring all marketing has been produced and published accordingly. You will lead on the production of physical and digital assets and enable the updating of our website.

Experience in property management and with working in the 3rd Sector would be beneficial but not mandatory.

Report to:

The assistant centre manager is a key role in the life of St Paul’s Church. Working closely with the Centre Manager, other staff and volunteers, the postholder is essential to the smooth running of all our operations. The postholder works across the church and centre programmes but with a particular focus on bookings and marketing.

 Role Description

Commercial:

• Be the lead on managing the commercial bookings from the initial enquiry all the way to the end of the booking, dealing with any queries or issues arising.

• Ensure that bookings are well-managed and appropriate for the spaces and facilities offered. Be available to work some Saturdays and evenings in order to facilitate out of hours and larger weekend events.

• Respond to bookings enquiries on email, via our website, on the phone and in person with a customer-focused professionalism and skill.

• Work with the Centre Manager and Vicar to ensure the appropriateness of bookings and cross-referencing with the church diary and community programme.

• Make and complete bookings on our Midas (or similar) booking system, detailing as much information as possible to be able to share with other members of the team. 

• Work with the Centre Manager and Vicar to ensure the appropriateness of bookings and cross-referencing with the church diary and community programme.

• Administer all booking invoices in line with our agreed commercial terms, including deposits, and ensure clear paperwork/ communication for the book-keeper. Chase bad debts when necessary.

• Support the review of booking rates (including benchmarking), terms & conditions and commercial policies, conducted by the trustees.

• Bring in new business to the centre by reaching out to past, present and new clients to increase bookings.

Marketing:

• Be responsible for marketing St Paul’s Church and Community Centre, including physical and social media content. Be proactive in designing posters, flyers, banners and other promotional material, working with external designers and printers when needed.

• Advertise and promote the centre spaces for hire, working with the centre manager and commerce committee to maximise income.

• Ensure that both our physical and digital assets are within brand guidelines, professional and that they promote St Paul’s Church and Community Centre in a positive way.

• Oversee the website and ensure that it is up to date; oversee any new website design project. Enable other staff members to edit the website and support our social media.

Other:

• Be a team player who communicates and works well with our volunteers, the staff team, the commerce committee and vicar.

• Support the Centre Manager in the day-to-day operations of running the church and centre, including parish administration, practical tasks and liaison with external contractors, as necessary.

• Be involved in and support special projects, church events and community programmes e.g. ArtsFest.

• From time to time, you may be required to undertake tasks outside the specific tasks listed above.

• Ordering general supplies for centre such as cleaning and kitchen equipment.

• This job description should be read in conjunction with your contract of employment which always takes precedence.

• Be hands on if needed to assist centre manager in managing facilities and occasionally need to help with the setup of the mid-week church services.

Hearing Dogs for Deaf People – Corporate Partnerships Manager – New Business

Location: Options for role to be site-based (Buckinghamshire or East Yorkshire), hybrid or home-based contract with regular UK travel for meetings and pitches.

Salary: £55,000 per annum.
Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is to see a time when no deaf person feels alone, is seeking a Corporate Partnerships Manager to identify, secure and shape new strategic corporate relationships that will help drive income and awareness at scale.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support.

Following on from a strategic review, the charity is now looking to build a new Income Generation Directorate, to enable them to transform many more lives across the UK. This role will be critical to help Hearing Dogs reach their goals to diversify income, expand their portfolio and build a robust, diverse pipeline of high-value corporate support.  

Reporting to the Head of Corporate Partnerships, this role will take a lead on identifying, cultivating and converting new corporate partners to support Hearing Dogs. The post-holder will be responsible for driving the development of tailored, high-impact proposals and pitches to engage relevant companies and secure strategic, multifaceted partnerships that align with the charity’s mission and plans for growth.

The successful candidate will have a strong background in building long-term successful corporate partnerships and a track record in securing multiple six-seven figure sums from partnerships and delivering against income targets.  You will have an entrepreneurial approach to your work alongside strong communication, interpersonal and communication skills. You will also have excellent networking and research abilities, with a methodical approach to pipeline development.

This is an exciting opportunity to help shape the future of Hearing Dogs for Deaf People with strategic partnerships that can drive impact, with the flexibility of working remotely or spending time at Hearing Dogs’ stunning bases in Buckinghamshire or Yorkshire, with friendly and passionate staff and their four-legged friends.

If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 13th October, 9.00 am. 
 

Senior Enquiry Service Officer

Salary: £21,131 pro rata; (FTE £35,218)

Letchworth Garden City/ home working (hybrid)

Part time (21 hours a week)

15 months fixed term (Maternity cover)

Flexible working considered

Are you a warm and professional person keen to support people dealing with complex health issues? Do you have some experience with MS or other long-term conditions? We have the perfect role for you!

Join our friendly team
We are looking for someone with strong customer service skills, who will be responsible, professional and kind. Ideally you will have some experience in helpline delivery or customer service but for the right person, flexibility and a willingness to learn are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.

Our charity
The MS Trust is a UK charity which is here to help everyone make sense of MS. We are here for everyone affected by MS, from the moment of diagnosis and throughout their journey. We're here today, tomorrow and every day after that.

The role
You will be providing information and signposting to people who contact the MS Trust Helpline by phone, email and social media. You will need to maintain an up-to-date knowledge of MS and will receive training and resources to help you. You’ll need to complete enquiry records to a high level of accuracy and treat personal and sensitive data securely, in line with our GDPR and Data Protection policies.

What we can offer

· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.

· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.

· Death in Service benefit.

· Enhanced maternity, paternity and adoption pay.

· Sick pay.

· Hybrid working.

· Employee Assistance Programme

· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.

· Learning and development policy to develop all staff.

· Cycle to work scheme, Volunteering Day and Season ticket loans.

To find out more and apply

Please visit our website to download a job pack and application form (CVs will not be considered).

As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.

Closing date: Midnight, 3rd October.

First Interviews: 8th October

We are looking for an outstanding individual to join our Development and Alumni Relations team to help guide and deliver ourregular giving and stewardship programmes. The ideal candidate will have experience of running successful major fundraising appeals to large audiences. They will have the ability to draft persuasive and accurate copy to support both fundraising and stewardship literature. They will be highly motivated and creative, driving new initiatives to boost participation, increase overall giving, while also increasing retention of donors through an outstanding, tailored stewardship programme. They will be a team-player who can work autonomously when required, but can work collaboratively, and will support other team members with aspects of their work.

The Development and Alumni Relations Office leads the process of generating long-term and consistent voluntary income for Merchant Taylors’ School, and forrunning a comprehensive alumni and parental relations programme.

The Development Manager (Fundraising and Stewardship) will be responsible for planning, managing and having an input to the strategy for a regular giving programme at Merchant Taylors’ School, with a focus on increasing the participation (giving rates) of both our alumni and parental constituencies, as well as donor retention through planning and executing a stewardship programme for benefactors of all levels. Some face-to-face fundraising may also be required, particularly relating to legacy fundraising and the post-holder will build a portfolio of mid-level donors they will manage.

The RSPB Philanthropy Team is looking for a dynamic Senior Philanthropy Manager to lead with the engagement and recruitment of new donors.

Senior Philanthropy Manager
Reference: JUL20256874  
Location: Flexible in England, with travel for meetings
Contract: Permanent  
Hours: Full Time, 37.5 hours per week
Salary: £44,315.00 - £47,312.00 Per Annum
Benefits: Holidays, Pension and Life Assurance

Introduction

This new role will work with our Senior Leaders as well as supporting the team to pursue opportunities generated through excellent relationship building across the organisation. With the ultimate goal of increasing philanthropic income for the RSPB, the role requires an experienced and successful major gifts fundraiser who will lead the development of new relationships to help steer the team towards achieving its ambitious goals.

An energetic and confident self-starter, they will lead on developing opportunities to engage with and raise funding from the contacts of our most senior colleagues and volunteers at the RSPB. They will also manage donor relationships and solicitation strategies to achieve the best outcome for the RSPB.

What's the role about?

You will lead an exciting new area of philanthropic fundraising at the RSPB, seeking significant gifts for our work from new supporters, with a key focus on our developing Land Fund product.

You will look after your own portfolio of donors and be responsible for fundraising information to advance plans and ensure prospect and donor records are accurate, incorporating any changes, new activities, updated plans, and new information in keeping with data protection and team procedures.

You will work closely with your team and wider organisation colleagues to implement solicitation strategies, to secure financial support either by direct solicitation, preparing a written proposal, or working with senior management to make a solicitation.

You will contribute to the planning of and participate actively in events (face to face and online) to build relationships with donors and prospects for future income and to demonstrate the impact of gifts already received.

You will arrange and attend meetings with individual donors at a variety of venues, including our reserves, working closely with area and reserve colleagues to deliver an excellent experience for our supporters.

You will build effective relationships both within the RSPB and external to it that will enhance its reputation and ultimately secure funding. This includes understanding donors’ wishes and aspirations and identifying links with approved priority projects with the aim of securing substantial gifts.

Essential skills, knowledge and experience:

• Intermediate levels of fundraising as demonstrated by work successes and recognised fundraising courses.
• Experience in how to research and cultivate a prospect. And understanding of how to write a cultivation strategy.
• Ability to write funding proposals, reports and updates, and prepare briefing documents in advance of meetings and events.
• Competent in the use of a CRM system (Salesforce), the Microsoft suite, other databases, research tools and methods.
• Excellent communication skills, both verbal and written, and the ability to communicate effectively at all levels.
• Ability to work collaboratively with team members, and people and teams outside of our department.
• Good judgement when working with donors and ability to recognise potentially sensitive areas between prospects and the RSPB to ensure reputational values are maintained.
• Successful management and development of donor relationships leading to substantial support (6- and 7-figure gifts).
• Experience of planning and running high level/special events.
• Experience of line management and mentoring.

Desirable skills, knowledge and experience:

• High level presentation skills and experience.
• Previous experience in the conservation sector.
• Passion for nature and wildlife.

Additional Information:

• There is a need for the successful applicant to have frequent meetings in London - therefore you will need to be easily able to access London

Closing date: 23:59, Sunday 12th October 2025
We are looking to conduct interviews for this position from w/c 20th October.  
Please note: We reserve the right to close the advert early if we get sufficient response, so please don't delay in applying.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

This is a brand new influential role designed to support our CEO in building our organisational fitness for the future through its infrastructure, including health & safety, people management, data and technology, and the running of our building at Chaucer Street.

It is a wonderful opportunity to lead the creation of sustainable mechanisms to improve ways of working in the challenging and evolving charity services sector. It is a role that will directly enable our front-line teams to spend more time with and create improved outcomes with the women we are here to support.

About us

Nottingham Women’s Centre is a women’s community and services space dedicated to helping women to overcome barriers, have their voices heard and seek solutions that create a better future for themselves. We do this by offering a network of services that include counselling, advice and guidance, courses, health and well-being activities, volunteering, focussed campaigning and activism.

General Description

We are looking for an experienced Operational Lead to join our senior leadership team at an exciting point of change and development for the organisation.  This is a brand new  influential role designed to support our CEO in building our organisational fitness for the future through its infrastructure, including health & safety, people management, data and technology and the running of our building at Chaucer Street.  It is a wonderful opportunity to lead on the creation of sustainable mechanisms to improve ways of working in the challenging and evolving charity services sector.  It is a role that will directly enable our front line teams spend more time with and create improved outcomes with the women we are here to support.

Key Responsibilities 

Operational Leadership inc

• Oversee day-to-day operations across the organisation.

• Develop and implement operational policies, planning and procedures.

• Support continuous learning and improvement in organisational effectiveness

Governance, Compliance & Risk inc

• Ensure compliance with all legal, regulatory, and contractual obligations

• Maintain and monitor the risk management register and oversight of all organisational policies

• Support the SLT, Board and CEO with governance processes and reporting (internally & funder) 

IT, Systems & Infrastructure inc

• Oversee the charity’s IT systems, databases, and technology infrastructure.

• Lead on digital transformation and ensure tools and systems support effective service delivery

• Maintain information security standards and appropriate accreditations

Finance & Resource Management inc

• Collaborate with the Head of Finance to ensure robust financial planning, budgeting, and reporting for operations

• Monitor organisational performance against key budgets and metrics.

• Work with teams to ensure and increase value for money across contracts and expenses 

• Support funding bids primarily where linked to core and operational costs

HR and People Management inc

• Support the People Officer in the development of People strategy and implementation (recruitment, performance, wellbeing, learning & development).

• Champion a positive, feminist and inclusive workplace culture.

• Ensure compliance with employment law and best practice in HR. 

Service leadership inc

• The role currently includes management of the reception and admin team who support women as they come into the building and utilise the welcome space for activities as well as support the logistical running of the building

Facilities & Health and Safety inc

• Manage the charity’s facilities (offices, community spaces, etc.) and ensure safe working environments.

• Oversee health and safety compliance and business continuity planning. 

Leadership and Strategic Input

Contribute to organisational strategy and business planning.

• Work closely with other members of the senior leadership team to ensure alignment across contracts, teams and activity offers

• Build and maintain working partnerships with external organisations 

• Support and develop your team ensuring they are competent and empowered to undertake their roles and support you and the organisation deliver quality services   

• Ensure that all work is carried out in accordance with relevant legislation and Nottingham Women’s Centre policies and procedures, including the Centre’s Equal Opportunities policy and Health and Safety Policy. 

• Deputise for the CEO as required. 

The nature of the role and organisation will require you to be flexible and you may be asked carry out any other duties commensurate with this post

Notes

• As part of our anti-racism work we aim for 50% of shortlisted candidates to be from an ethnic minority. This positive action is being taken to further diversify our team. All shortlisted candidates must meet the essential minimum criteria which are marked with a * on the person specification.

• We offer a generous amount of leave, opportunities for flexible and or hybrid working, workplace pension, personal development and a supportive working environment that includes access to an employee assistance programme.

• This post is subject to completion of a three-month probationary period.

• An enhanced DBS clearance is required for this role. 

1. Are you an experienced manager with a passion for assessment, awarding, and professional recognition?
2. Do you thrive in roles where operational excellence, stakeholder engagement, and continuous improvement are at the heart of your work?

 
 
This is a fantastic opportunity to join a respected membership organisation as a Professional Recognition and Apprenticeships Manager, where you’ll lead on the delivery and improvement of apprenticeship and professional recognition activities in psychology.
 
 
Salary: £48,500 per annum
Employment type: 6-month FTC
Hours: Full-time, 35 hours per week (flexible and compressed hours considered)
Working arrangements: Hybrid – 95% remote, with occasional visits to office in Central London
Start date: As soon as possible
 
 
About the Organisation
 
TPP Recruitment is proud to be supporting a leading professional membership body in psychology. With a mission to uphold excellence in psychological education and practice, they are at the forefront of shaping the future of the profession. Their work spans qualifications, accreditation, and policy influence, and they are committed to inclusive, respectful leadership and a collaborative culture.

About the Role
 
As Professional Recognition and Apprenticeships Manager, you’ll take responsibility for all policies, processes, and operations involved in the Psychological Wellbeing Practitioner apprenticeship and professional recognition activities, including the Coaching Psychology route. You’ll manage a small team, work closely with internal and external stakeholders, and drive improvements to ensure quality, compliance, and candidate satisfaction.
 
This role is ideal for someone with a strong operational focus, assessment and awarding experience, and a background in awarding organisations.

Key Responsibilities
 

• Manage all operations relating to Apprenticeship End Point Assessment
• Oversee professional recognition routes, including Coaching Psychology
• Lead the planning, development, delivery, and quality assurance of assessment and awarding activities
• Collaborate with internal teams (Governance, Finance, IT, Marketing & Communications) and external stakeholders (Ofqual, Skills England, professional bodies, employers, apprenticeship providers)
• Monitor and report on key metrics and financial data
• Design and implement assessment and award strategies in partnership with committees and board members
• Ensure compliance with regulatory requirements and government initiatives
• Evaluate solutions for quality, scalability, and sustainability
• Act as the lead for conflict of interest, maintaining independence between delivery and assessment functions

 
 
Skills / Experience Required
 

• Recent management experience in assessment or awarding body organisations, ideally delivering apprenticeships and/or professional recognition routes
• Proven ability to deliver work within agreed time, cost, and quality parameters
• Experience in devising, implementing, and improving systems and processes
• Track record of delivering high standards of service and handling enquiries/complaints
• Strong project management and planning skills
• Budget management experience
• Knowledge of learner management systems, virtual learning environments, and government education policy
• Excellent written and oral communication skills, including report writing and presentations
• Commercial awareness and acumen
• Strong relationship-building and interpersonal skills
• High level of IT literacy (Word, Excel, PowerPoint) and numeracy
• Commitment to fairness, respect, and customer service

 
 
To Apply
 

• CV only, no covering letter required

 
 
Deadline
 

• There is no formal closing date – applications will be considered as they are received.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Assistant Shop Manager (2448)

Concern Worldwide (Northern Ireland) is looking for a highly motivated and dynamic Assistant Shop Manager on a part time, 12 month fixed term basis for our Boutique charity shop on the Lisburn Road in Belfast.

About the role:

To support the Shop Manager with all aspects of managing the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work.

You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations for the boutique and acting as the face of Concern Worldwide and raising public awareness of our campaigns. You will have strong brand awareness be up to date with fashion labels, trends. You will deliver excellent visual merchandising standards that maximise sales, inspire customers, and showcase donations effectively. You will lead by example and be confident working within a fast-paced retail environment. You will contribute towards the success of the shop by:

• Ensuring a high standard of customer service
• Achieving targets to maximise income
• Maintaining a high standard of visual merchandising
• Supporting the store manager to actively recruit volunteers
• Working with the manager to generate stock
• Achieving expectations within campaign activities

KEY DUTIES:

Income and Profit

• Support the Shop Manager with all aspects of shop operations in order to achieve and exceed shop income targets and all retail KPI’s
• Foster a creative and entrepreneurial environment to maximise income in new and innovative ways
• Ensuring the Boutique sustains a steady stream of quality donations to support this new, elevated shop proposition in our business portfolio
• Motivate the volunteer team in maintaining links with the local community and generating additional income

Stock & Shop Floor Management

• Set exceptionally high standards of shop cleanliness, display and visual merchandising, including shop windows, while ensuring shop volunteer team take on similar tasks
• Establish and maintain efficient and commercially successful stock processing systems, including; pricing, quality standards, stock density and stock flow to the shop floor
• Plan and implement on-going and seasonal stock donation appeals to ensure high levels of good quality stock at all times

Volunteer Supervision

• Assist the Shop Manager to actively recruit a strong volunteer team
• Maintaining the shop rota in the managers absence, communicating all changes as necessary
• Provide ongoing training and support for the shop volunteers
• Support the shop team in providing an excellent customer and donor experience
• Ensure volunteers promote seasonal/topical retail initiatives and Concern UK appeals and campaigns

Health and Safety, Compliance and Reporting

• Assist the Shop Manager in ensuring volunteers are fully trained in all shop related policies and procedures and that relevant training records are kept up to date
• Provide a safe and healthy working environment and report any H&S issues to the Shop Manager or Retail Development Manager
• Ensure compliance with all statutory requirements regarding donated stock

Working for Concern

• Play a key role in enabling the shop team to represent Concern and increase the knowledge of the local community about Concern’s work
• Ensure the integration of the shop into the local community with the shop volunteers
• Support volunteer team when responding to all appeals and fundraising opportunities

This role requires you to take a hands-on approach to the running of the store and this includes the continuous manual handling of stock on a daily basis. This, in turn, requires a reasonable level of fitness to undertake all daily tasks

About you:

You will have strong organizational skills and be comfortable with all aspects of a shop to help maximize the income generated for Concern’s work. You will be instrumental in making sure the shop is at the hub of the local community, recruiting, managing and motivating a team of volunteers. Excellent customer service is essential as is the sourcing and visual merchandising of stock. You will have an excellent work ethic and be confident working in a fast-paced environment.

CONDITIONS OF APPOINTMENT

It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Due to the nature of this role, flexibility is required.

Appointment will be subject to a six-month probationary period

Salary: £23,107 - £25,674 full time (pro rata based on 28 hours - £18,485.6 - £20,539.2 per annum).

This is a 12 months fixed term contract, part time post (28 hours per week). Flexibility to increase working hours is required in the absence of the Shop Manager. The normal full-time working week is 35 hours.

Deadline: 1st October 2025.

The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.

Having a criminal record will not necessarily debar you from working with Concern Worldwide (NI). This will depend on the nature of the position, together with the circumstances and background of your offences.

You may also have experience in the following: Assistant Retail Manager, Deputy Store Manager, Associate Shop Supervisor, Assistant Store Supervisor, Assistant Shop Leader, Deputy Manager, Retail Assistant Manager, Shop Assistant Supervisor, Assistant Store Coordinator, etc

REF-224 098

PR & Marketing Manager

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Comms
Salary: £35,000 to £38,000 per annum (depending on experience)
Hours: 35
Contract Type: Permanent

RABI is the farmers charity.

RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.

At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.

Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.

RABI is on a journey to help shape a future farmers deserve.

SUMMARY OF ROLE

The PR & Marketing Manager is a specialist media and storytelling lead within RABI’s Marketing and Communications team, with a core focus on strengthening the charity’s voice across agricultural, regional and national media. This pivotal role requires a journalistically minded communications professional with a strong track record in media engagement, story sourcing, and reactive PR. With a firm grasp of audience insight, campaign messaging and fast-paced content development, the postholder will manage all inbound media enquiries, drive proactive press activity, and lead the creation of compelling editorial and campaign copy that elevates RABI’s brand and influence.

The role reports to the Senior Strategic Communications Manager and is supported by the Marketing & Communications Coordinator. It will work closely with colleagues across the organisation to uncover impactful stories, draft powerful messaging and manage time-sensitive responses. This role is ideal for a media professional with experience in journalism, public relations or press office environments who brings a blend of creativity, copywriting skill, and newsroom agility.

KEY RESPONSIBILITIES

PR and Media Relations

• Lead the delivery of RABI’s press office function, including proactive media outreach, reactive response, and managing journalist relationships.
• Continually scope, plan and deliver media engagement activity to secure positive and frequent press coverage across agricultural, health, regional, and national media.
• Draft compelling press releases, media packs, statements, and comment pieces aligned to RABI’s strategic priorities.
• Cultivate and maintain a live, segmented database of journalists, editors, sector influencers and media contacts.
• Serve as contact for media handling during high-profile campaigns, events, or issues, supported by senior colleagues and external PR agency partners.

Campaign Marketing and Creative Development

• Develop and implement creative marketing campaigns to support RABI’s major initiatives, appeals, events, and sector outreach.
• Coordinate the production of marketing content including videography, photography and storytelling assets.
• Direct the framework and management of RABI’s online asset library.
• Collaborate with internal teams, including External Affairs and Fundraising, to create engaging marketing outputs tailored to key audiences.
• Oversee third-party designers, writers, photographers and multimedia producers for marketing and PR related materials.
• Ensure all outputs are brand-consistent, audience-focused, and aligned with RABI’s tone of voice and messaging guidelines.

Publications and Content Planning

• Oversee the planning and delivery of RABI’s outward-facing publications and branded content, ensuring they align with organisational priorities, audience needs, and campaign timelines.
• Act as editorial lead—commissioning, writing, and editing content in collaboration with internal teams, external contributors, designers and printers.
• Manage project timelines and workflows for all publications, from initial scoping through to production and distribution, ensuring content is delivered to a consistently high standard and to deadline.
• Maintain high standards of content governance, applying editorial judgement and ensuring compliance with brand guidelines, accessibility standards, and legal/ethical requirements (e.g. safeguarding, consent, GDPR).
• Work closely with the Senior Strategic Communications Manager to shape RABI’s long-term publications roadmap, ensuring that content plays a strategic role in reputation building and stakeholder influence.

Digital Collaboration and Integrated Marketing

• Work in close partnership with the Digital Communications team on the cohesive planning and delivery of integrated campaigns across digital and traditional channels.
• Support the Digital Communication team’s planning and rollout of supporter journeys via email, ensuring communications that reflect RABI’s brand voice and objectives.
• Input into CRM-led campaign planning using Microsoft Dynamics 365, helping segment audiences, personalise outreach and track engagement.
• Share campaign results and insights with the Digital Communications team to jointly evaluate performance and identify opportunities for refinement and learning.

Team and Project Leadership

• Line-manage the Marketing & Communications Coordinator, ensuring clear direction, regular feedback, and development support.
• Support the delivery of integrated campaign plans led by the Senior Strategic Communications Manager, ensuring timely implementation of PR and marketing deliverables.

Brand Awareness and Recognition

• Identify new opportunities to grow brand awareness and RABI’s share of voice within the agricultural and wider wellbeing sectors.
• Lead on promotional activity for awards submissions, key events and organisational milestones.
• Create and coordinate celebratory communications for sector recognition, shortlists or accolades achieved by RABI.

Insight, Evaluation and Learning

• Track campaign and media engagement performance using AgilityPR and generate insights to optimise future planning.
• Produce monthly reporting dashboards for the Senior Strategic Communications Manager with narrative summaries of media reach, campaign engagement, and PR activity.
• Apply a test-and-learn approach to campaign marketing, incorporating audience insight, message testing and performance data into continuous improvement cycles

PERSON SPECIFICATION

Essential

• Bachelor's degree in Public Relations, Marketing or a related field.
• Minimum 5 years’ experience working in public relations, media engagement, or campaign marketing, with a demonstrable track record of leading successful, high-profile communications activity.
• Proven ability to manage integrated marketing campaigns from concept to delivery.
• Exceptional copywriting skills with a flair for storytelling and message crafting.
• Experience in managing staff or direct reports
• Proven experience developing publications and editorial outputs in a professional setting, including commissioning, writing, and managing multi-stage content workflows.
• Ability to transform complex or sensitive material into clear, compelling narratives for varied audiences.
• Confidence working with designers, printers and digital producers to deliver high-quality, on-brand content across formats.
• Strong project management skills and the ability to work across multiple priorities with confidence.
• An understanding of brand application across different channels and content formats.
• Familiarity with media monitoring tools
• Strong understanding of email marketing principles and experience working collaboratively with Digital teams on CRM-supported campaigns.
• Ability to work effectively within cross-functional teams.

Desirable

• Experience working within the charity, health, rural affairs, or public services sector.
• Knowledge of the agricultural sector or issues affecting rural communities.
• Proficiency in Adobe Creative Cloud or Canva.

This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

BENEFITS

• 28 days annual leave plus bank holidays (based on full time working).
• Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
• On site parking.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.

REF-224 149

Are you a values-driven leader who can bring rigour, clarity, and inspiration to complex systems of governance and performance?

Willen Hospice is seeking an exceptional Head of Governance, Performance & Improvement to shape and deliver the frameworks that will strengthen our resilience, accountability, and impact.

This is a pivotal opportunity to lead on corporate governance, policy and compliance, project oversight, and quality assurance—ensuring our hospice operates with the highest standards of transparency and effectiveness. More than that, you will champion a culture of continuous improvement, harnessing data and evidence to drive smarter decision-making, better outcomes, and long-term sustainability.

As part of our senior leadership team, you will not only safeguard the organisation’s integrity but also enable innovation and transformation—helping us to deliver outstanding care today, while preparing confidently for the challenges of tomorrow.

 What you’ll do:

✅ Lead the integration of governance and performance frameworks that underpin safe and effective care. 

✅ Develop systems to support high-quality project delivery and continuous improvement. 

✅ Work closely with the Director of Income Operations and Governance to bridge strategy and operational delivery. 

✅ Provide assurance to the Board of Trustees and sub-committees through timely, transparent reporting and compliance. 

What you’ll need:

You will be a strategic, detail-orientated leader with substantial experience in governance and performance. You will bring a proven track record of building and embedding frameworks that drive assurance, improvement and innovation. Skilled at aligning policy, data and delivery with organisational strategy, you will also be an excellent communicator – able to engage stakeholders at all levels and translate insight into meaningful action. 

 Who we are:

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Why join us?

• A role with purpose – contribute to exceptional palliative care.
• Supportive and caring environment – work with passionate, like minded-colleagues.
• Great benefits package – including 35 days' holiday, contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
• Perks and extras – free parking, subsidised catering, Blue Light Card discounts (with membership), and access to our Employee Assistance Programme.

Bring your strategic vision, your commitment to excellence, and your ability to deliver results. Together, we will build a future where every member of our community can access outstanding end-of-life care.

Hybrid working considered following a period of Induction.

For an informal conversation, please contact Margaret Dovies, Executive PA

Closing date: 1st October

Interview date: 9th October