Customer Services Officer Jobs

Events Officer

· Maternity cover

· Salary £36,189 per annum

· Full time (37.5 hours per week) minimum 4 days a week considered

· Flexible working options will be supported

· Central London Office and Hybrid working

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

About the role

The Events Officer plays a key role in our highly effective communications team, leading on the delivery of an impactful programme of events – both online and in person. The role works with teams from across the organisation to plan, deliver and promote all types of events, including workshops, roundtables, conferences, webinars, receptions and other types of online and in person events.

Events are an important way for Ageing Better to influence priority audiences, including businesses and local and national government, and the postholder will advise teams on how events can best reach these audiences, encourage engagement and lead to lasting relationships.

This role sits within the Communications team, and the postholder will be responsible for drafting comms content, such as blogs and social media posts, particularly in relation to event promotion.

About you

You are highly organised, with excellent prioritisation and project management skills, enabling you to juggle multiple projects simultaneously. You have good attention to detail and enjoy planning, solving logistical problems and delivering events to a tight budget.

You are a good communicator and are comfortable working in close partnership with colleagues and dealing with a wide range of people.

You will have experience of organising events, including technical experience of managing online events and streaming.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund and part of the government’s What Works Network

Everyone has the right to a good life as they get older and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.

The Centre for Ageing Better is pioneering ways to make ageing better a reality for everyone. Its key areas of work include challenging ageism and building a nationwide Age-friendly Movement, creating Age-friendly Employment and Age-friendly Homes.

We are striving to create an organisation that reflects our society and the communities we serve. A workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people.

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

The closing date for this role is 11:59pm on Sunday 12th May, with in- person interviews to take place during week commencing 20th May.

As a Trust & Corporate Fundraising Officer, you will support thousands of young people each year by engaging with companies, trusts, foundations and other funding bodies and securing funding for our programmes. Our fundraising team create opportunities for thousands of underrepresented young people to access the jobs of the future. At EDT we are passionate about providing accredited skills development programmes that support young people to reach their potential.

ABOUT EDT: EDT is a UK-wide charity with over 35 years of experience developing and delivering industry-linked STEM educational content. Our mission is to connect young people with industry and inspire STEM futures. Our programmes are designed to engage a wide range of young people and meet the needs of industry and education, through face-to-face and virtual delivery. Young people are at the heart of what we do and through providing industry informed, curriculum enhancing learning experiences, we help them develop personal and interpersonal skills, fulfil their potential, and make informed decisions about their future. We recognise their achievement through Industrial Cadet accreditation and awards, an industry-led quality benchmark. Our mission is to connect young people with industry and inspire STEM futures. Our core values are 'Trust, Respect, Integrity, Purpose and Learning'.

Salary: Band B, £24k to £30k, depending on skills and experience.

Benefits: 25 days annual leave per year plus bank holidays, pension (up to 10% employer contribution), life insurance (3 times annual salary), volunteering days, flexible working and well-being support and activities; including employee assistance, wellbeing and health programme, WeCare.

Hours: It is a permanent, full-time (37.5 hours a week) role and we offer remote, hybrid and flexible working options (EDT have a UK network of regional offices West Midlands, Plymouth, Glasgow, Manchester, Hertfordshire and Southampton).

Key Responsibilities:

· Identify and maximise opportunities to raise funds from companies, trusts, foundations, and other funding bodies.

· Manage a portfolio of existing and prospective partners from across companies, trusts and foundations.

·  Research and maintain an on-going, sustainable pipeline of prospects including new trusts and foundations, companies and industry sectors.

· Plan, prepare and write compelling applications for funding.

· Build effective relationships with funders in order to secure long-term funding and support. Achieve income targets that support the delivery and fundraising goals.

· Keep accurate, relevant, timely records on our CRM and maintain regular communication with relevant teams including operations, finance, marketing and fundraising teams.

· Create inspiring reports and updates for funders that bring to life the impact of their support and demonstrate first class stewardship.

· Where appropriate, attend events to meet funders and/or promote EDT.

· Work closely with relevant teams to embed monitoring and evaluation throughout the funding process. Report on progress, results and income in a timely manner.

· Work with the Fundraising Manager with analysing trends to support the fundraising strategy.

Competencies and Attributes:

· Excellent written and verbal communication skills.

· Strong organisation skills - can manage workload and deadlines and proactively work to achieve timely delivery.

· Experience of securing funding from grant makers and/or companies.

· Experience of planning, preparing and writing high quality bids, funding applications and reports.

· Knowledge of managing funders' relationships. Knowledge of databases/data management, including producing reports.

· A strong team player, who can communicate effectively and engage colleagues at all levels and develop strong and productive relationships.

· Attention to detail and IT proficiency.

· Understanding of applicable legislation.

· A knowledge of the not for profit/charity sector.

· The ability to travel to locations across the UK on occasions to meet colleagues, funders and partners.

The successful candidate will be required to fulfil an enhanced DBS/PVG check.

Closing date: Friday 10th May 2024.

Interview dates: Week commencing 13th of May 2024.

Are you driven by working with young people and sport? Then this might be the role for you! Harris Hill are thrilled to be partnering up with The Youth Sport Trust in their search for a new Chief Operating Officer.

The Youth Sport Trust is the UK’s leading charity improving every young person’s education and development through play and sport. Our vision is a future where every child enjoys the life changing benefits of play and sport.

Sport gives young people a platform to have their voice heard and a place where they feel they belong. and we are on a mission to harness this extraordinary power to change young lives today and help them build a brighter tomorrow. 

Job title: Chief Operating Officer

Location: This role is a blend of working 3 days a week from our Loughborough office on the Loughborough University campus and working from home. 

Salary: £75,000 - £90,000 per annum.

Hours; Full time

Contract type: Permanent

Responsibilities within this role:

• Provide oversight of the charity’s finance function through line management of the Finance & Governance Director and ensure our finance processes and systems integrate effectively with other business systems:

• Working with the Finance and Governance Director, lead on the development and implementation of wider financial strategies to guide the long-term financial sustainability of the organisation, providing advice and guidance to the CEO, and the Board.

• Anticipate the Charity’s resource needs as it continues to develop and consolidate, plan and implement the necessary changes in liaison with the Executive team.

• Work with the CEO and Finance and Governance Director, to ensure effective financial management and planning including the development of key performance indicators.

• Work with the Finance and Governance Director, to provide financial advice and support to YST’s trading subsidiary (YSTE) to ensure it is effectively utilised and managed.

• Oversee business planning across multiple income streams, allocating resources effectively and efficiently.

• Provide oversight of the HR and people development function through line management of the Assistant Director, HR:

• Work with the Assistant Director, HR, to lead the development and implementation of the organisation’s people strategy, including equity, diversity and inclusion, culture, talent development and management.

• Ensure YST has the best organisational design and appropriate resources to live out our values and behaviours, develop and support high performing teams and deliver on our mission.

• Support, develop and provide line management to, the Head of Implementation and the Business Performance Manager ensuring they and their teams provide excellent internal and external customer service.

• Drive excellence in the performance of all reports, building knowledge of their specialist areas and ensuring they are able to excel.

• Provide coaching and mentoring to direct reports contributing to a high-performance culture and values-led, mission driven team.

They are now looking for:

Qualifications

• An appropriate financial qualification (ACA) or strong financial acumen.

• Other relevant professional qualifications to the role.

Experience

• Extensive proven operational leadership experience.

• Experience of leading the development of digital and business systems which have improved business performance.

• Experience of working as a member of a senior leadership team.

• Experience of successfully managing a multi-functional team within an organisation of comparable size and complexity.

• Strong governance experience of working within highly regulated environments and establishing regulatory frameworks.

• Experience in communication, influencing and advocacy both internally up to board level and with external stakeholders or partners.

• Experience of leading and delivering business change.

• Experience of successfully leading and inspiring a high performing team.

• A previous track record of understanding the latest trends and technologies.

If you would like to have a chat to learn more about this role and to receive a full job description, please contact Simon Bascombe at Harris Hill via the apply button.

Please apply immediately. The role closes 9am Thursday 23rd May 2024. Please reach out to learn more.

Interviews will be held in person 3rd June 2024.

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Community Fundraising Officer – Temporary Position from May 24 for 6 months (£24-25k)

Remote working with regular travel to the West Midlands and London as required

Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work for a significant cause and help build its sustainable future. We’re building our new fundraising team and this temporary role will play an important part in accelerating our ambitious plans to increase annual income during 2024/25.

You will become the fourth member of the Fundraising Team (there are 3 full time staff) and will help to support the fundraising team.

Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:

· Raising awareness

· Supporting those affected by sepsis

· Educating health professionals

· Lobbying political organisations for better sepsis and severe infection care

Key Responsibilities

1. Deliver supporter journeys i.e. fundraising resources and stewardship communications to maximise supporter numbers, retention and engagement.

2. Use UKST’s CRM system (Raiser’s Edge) to accurately capture fundraiser information and key data contributing to the improved development and implementation of fundraising processes.

3. Communicate proactively and effectively with team members to pass on all relevant information, deliver excellent supporter care and to maximise fundraising opportunities. 

4. Provide excellent customer service members of the public, either via phone, mail and in person, help to develop Fundraising activity whilst also offering our Support Services where necessary.

5. Represent the charity as and when required in schools, local businesses, and community groups, including speaking at events if – not essential

6. Keep up to date with best practice in fundraising and ensure compliance with the latest legislation and guidelines.

7. Assist in prioritising & managing enquiries about our Community Fundraising Programme via our dedicated inboxes.

8. Work collaboratively with the fundraising team and our Communications and Marketing Team to ensure maximum press and social media coverage is obtained for UKST’s community fundraising activities.

Day to day activities will include:

1. Managing an inbox and replying to enquiries in a timely and professional manner

1. Problem solving for fundraisers – finding the optimum way they can achieve their goals

2. Support the Event Team Lead with sending out merchandise

2. Download Giving reports and send thank yous to donors and fundraisers

3. Record Supporter details on CRM

4. Cover for holiday periods and manage an inbox in their absence

To be successful in this role you will have:

1. Experience of working in fundraising in a UK registered charity

2. Experience of donor relationship management using a fundraising CRM.

3. An understanding of community fundraising.

4. A proven track record of working effectively in a team.

5. Excellent communication, presentation and organisational skills.

6. The ability to prioritise diverse workloads and meet shifting demands.

7. Flexibility to work evening and weekends as necessary and travel when required.

8. The ability to undertake most of your work remotely, and plan and co-ordinate your day effectively.

Medical Aid for Palestinians (MAP) is a leading UK charity dedicated to improving the health and dignity of Palestinians affected by conflict, occupation, and displacement. With a focus on the occupied Palestinian territory and Palestinian refugee camps in Lebanon, we provide vital health and medical care to those in need, particularly in crisis zones like Gaza. As part of our commitment to meeting the growing needs of the communities we serve, we're expanding our team. 

The ideal candidate will have responsibilities that include monitoring compliance with MAP’s financial and procurement policies, developing strong cash and treasury management policies, and managing financial accounting systems. You will also ensure timely and accurate preparation of annual statutory accounts, compliance with relevant accounting and legal requirements, and submission of necessary returns to regulatory bodies. 

Duties and key responsibilities 

Leadership, Collaboration & Line Management 

• Support the Director of Operations through preparation for and reporting to governance meetings. 

• Participate actively as a member of the Leadership Team. 

• Provide leadership, direction, training, and motivation as appropriate to the UK Finance Manager, and the overseas Finance Managers in conjunction with overseas Directors. 

Finance Policy & Process Management 

• Be responsible for monitoring compliance with MAP’s financial and procurement policies and review and update these policies on a regular basis. 

• Develop and implement strong cash and treasury management policies and procedures. 

• Manage and develop all financial accounting systems in consultation with the Head of Reporting to ensure they are fit for purpose. 

• Help to ensure value for money and the effective use of funds across the organisation. 

Compliance & Regulatory Reporting 

• Manage the ongoing relationships with the external auditors. 

• Ensure the timely and accurate preparation of the annual statutory accounts for the annual audit and implement recommendations from the auditors and/or Board. 

• Monitor institutional income and related contracts and ensure that all restricted income, including Zakat, is properly accounted for. 

• Ensure the financial management of MAP is compliant with relevant accounting, legal, HMRC and tax requirements, including VAT and corporation tax, and that the correct returns are made. 

• Submit the necessary returns and maintain our records with the Charity Commission and Companies House on a timely basis.

Cashflow & Bank Account Management 

• Manage the ongoing relationships with MAP’s banks in the UK. 

• Maintain UK bank accounts and ensure financial governance is in place for overseas bank accounts.

• Ensure bank mandates and online banking operations are reviewed and updated on time. 

• Monitor and manage the organisation's cash flow to ensure there are sufficient currency funds to meet operational needs. 

• Review fund and payment  requests from overseas offices and that planned activities are within budget. 

• Release all payments from UK bank accounts, including UK payroll. 

Financial Controls 

• Implement appropriate internal controls, policies, and procedures to protect against fraud and misappropriation. 

• Oversee and manage all payroll budgets and forecasts. 

• Oversee the payroll functions, ensuring adequate internal controls and approvals are in place and adhered to, and all statutory requirements are met. 

• Ensure regular reconciliations are made between the accounting system and the CRM. 

• Oversee legacy administration liaising with the Legacy Advisor. 

Risk Management 

• Risk management – manage strategic and operational financial risks working with the Head of Internal Audit & Compliance.

• Maintain insurance policies across all MAP offices to ensure appropriate and adequate risk mitigation and meet statutory requirements. 

Person Specification 

Experience 

• Extensive experience in a finance leadership role within a complex charitable organisation, working internationally. 

• Experience of UK charity finance practice and governance - UK Charities SORP FRS 102. 

• Excellent technical knowledge and skills in accountancy principles, governance, and standards, including preparation of statutory accounts. 

• Successful track record of managing financial systems, and cashflow. 

• Experience of working in a multi-currency organisation. 

• Ability to contribute to the management of in-country finance colleagues, while not taking direct line-management responsibility for them. 

Skills and abilities 

• Leadership skills to undertake a complex management role in an international organisation. 

• Excellent staff management, communication, and inter-personal skills. 

• Clear written /verbal communication skills, with the ability to present.

• Strong decision-making skills and ability to translate priorities into operational goals and plans. 

• Excellent IT skills, including experience of using Office 365 software. 

• Solution-focused approach, ability to work under pressure. 

• Fluent written and spoken English. 

Knowledge 

• Thorough understanding of financial accounting principles and techniques, particularly those relating to charities including charity regulations and the SORP. 

• Knowledge of the taxation regime for UK charities.  

• An appreciation of the political complexities in the Middle East region, of the Israeli-Palestinian conflict and of the position of the Palestinian refugee population in regions where MAP operates. 

Education 

• A recognised professional Accounting Qualification, for example ACA, ACCA, CIMA, CIPFA. 

• A commitment to continuing professional development. 

FareShare

Job Description – Executive Assistant to the CEO/COO

Reporting to: CEO Office Manager

Location: London (Hybrid)

Contract: Permanent

Hours: 35 hours a week (will consider P/T up to 28 hrs per week)

Salary: £31,000 -£32,000

We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.

About FareShare

FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to nearly 8,500 frontline charities and community groups.

The food we redistribute is nutritious and good to eat. It reaches charities across the UK, including school breakfast clubs, older people’s lunch clubs, homeless shelters, and community cafes. Every week we provide enough food to create almost a million meals for vulnerable people.

Every year, more than three million tonnes of food go to waste in the UK, enough for 7 billion meals. Meanwhile, the cost of living crisis is driving millions into food insecurity.

We are fortunate to benefit from the support of major retailers, the media, ambassadors, and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

FareShare’s Strategy & Vision
 
Vision: We have the vision of a UK where “No good food goes to waste”.

Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

Our Purpose: We are doers. We are a community. We change lives.

Our Values:  Passion – for our cause and the challenge that lies ahead

Ambition – to go the extra mile and drive the change that must happen

Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries

Collaboration – it’s only by working with others that we can be stronger

Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

The role

We are looking for an Executive Assistant to support our CEO and COO. The ideal candidate will be a proactive problem solver with exceptional communication skills and meticulous attention for details. This person should have experience working with colleagues at a senior level, in an office environment, performing a range of administrative duties. Given the dynamic nature of the executive landscape, we will rely on the executive assistant to be flexible and consistent while maintaining the confidentiality of high-level systems and operations.

Objectives of this role

• Support the CEO/COO primarily to ensure the smooth and efficient running of FareShare operations.
• Manage communication and contacts with external stakeholders including network and industry partners and board of trustees.

Main areas of responsibility  

• Scheduling and calendar management, as well as content and flow of information to the leadership team, board of trustees and other external stakeholders
• Inbox management including responding to and redirecting emails and other correspondence as directed.
• Liaise with leadership team and other key colleagues across the organisation.
• Manage information flow in a timely and accurate manner.
• Support the CEO/COO with travel and accommodation arrangements.
• Maintain professionalism and strict discretion and confidentiality.
• Organise and plan events, both internal and off-site on behalf of the CEO/COO
• To undertake any other tasks that would be deemed suitable within this role as directed by line management.

Person Specification

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable in this role.

Experience and qualifications.

Essential

• Experience of working as an Executive Assistant, Personal Assistant or similar role; or experience in an administrative role reporting directly to upper management
• Experience of organising internal and external meetings
• Experience of managing a busy diary involving multiple individuals
• Excellent written and verbal communication skills
• Strong time-management skills and an ability to organize and coordinate multiple concurrent projects.
• Excellent knowledge and proficiency with MS Office tools and an aptitude for learning new software and systems.
• Flexible team player, excellent interpersonal skills and a willing to adapt to changes.
• Experience in developing and maintaining internal processes and filing systems.
• Ability to maintain discretion and confidentiality of information

Competencies and behaviours

• A commitment to Equal Opportunities.
• An understanding of, and sympathy with FareShare’s mission.
• Flexibility of approach and ability to work in a team and across other internal teams.

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Do you have the skills to be an effective leader, plus a passion for the community and voluntary sector, integrity and the ability to work with a diverse range of people from all sectors?

If so High Peak Community and Voluntary Support is seeking to appoint to the following position:

Chief Executive Officer

High Peak CVS is a charitable organisation that supports community and voluntary groups across the High Peak area of Derbyshire. An exciting opportunity has now arisen and we are looking to recruit our new Chief Executive Officer.

The main purpose of the job is to ensure and deliver the co-ordinated and sustainable operation and future development of High Peak CVS as the infrastructure organisation for the voluntary and community sector in the High Peak of Derbyshire.

This is a fantastic opportunity to play a key role for an organisation who do great work.

As Chief Executive Officer you will lead the charity to ensure we deliver a high quality service to the local community, our members and partners.

You will look at developing new areas of work within the organisation’s aims and objectives as well as seeking sustainability and continuity with current projects.

 MAIN DUTIES AND RESPONSIBILITIES

• Provide effective leadership, supervision and management to the staff and volunteer team, ensuring that appropriate targets are set and delivered.
• Negotiate, prepare and develop applications and contracts to enable the development of agreed projects and work programmes.
• Explore and appraise potential new initiatives for the CVS, providing detailed recommendations to the Board of Trustees/Directors.
• In conjunction with the Board of Trustees/Directors plan, develop, implement and monitor strategies to ensure the current and future viability of the CVS.
• Maintain and develop new and existing relationships with stakeholders from all sectors, providing leadership and direction.
• Provide effective, inclusive representation of the High Peak VCS in a wide range of forums.
• Carry out work in accordance with all external regulations and CVS policies and procedures, developing new ones where necessary.
• Work in collaboration with the Board of Trustees to ensure the organisation meets its legal obligations, operates within its charitable objects and has good management of its financial and staffing resources.
• Report to the Board of Trustees on internal and external developments.
• Ensure that the organisation has the appropriate management systems and structures in place to carry out its work effectively and safely.
• Contribute to writing grant applications for future projects and core work. Undertake training and development as required.

This is not an exhaustive list of tasks.

JOIN OUR TEAM!

As a Projects Officer for Live Unlimited you'll be helping to make a difference to the lives of care experienced young people living in Barnet, north London.

Here at Live Unlimited our vision is that all care-experienced children and young people are able to achieve their potential and lead happy, fulfilled lives.

Most care experienced young people will have experienced trauma and adverse childhood experiences before they went into care system. 

Early intervention is key and we know at Live Unlimited the life-changing impact our schemes can make. As someone who shares our passion for social mobility, you'll be driven by a desire to help us to deliver first class opportunities to these incredible young people, providing support and inspiration along the way. 

Reporting to: Operations Director & Fundraising Manager

Location: Flexible and remote working is offered to all of our staff. We have an office based in Colindale, London, which we tend to work around two days per week, with two days remote working.

About the Role: This is an interesting and varied role. As the post holder you'll be not only be setting up, administering and delivering schemes and activities to benefit Barnet’s looked after young people, you'll also be creating marketing materials and supporting fundraising events.  Promoting the work of our charity is key too through updating our website, writing our quarterly newsletter and social media channels, as well as supporting the running and administration of the charity. 

About You:

You'll have experience of managing and delivering projects, schemes or activities and supporting administrative tasks including keeping accurate records, financial tracking and expenditure.
 
You'll also have experience of creating engaging content for newsletters, websites and/or social media channels especially Twitter, Facebook, LinkedIn and Instagram and building effective relationships with internal and external stakeholders to deliver common goals.
 
Having a passion for Live Unlimited’s vision and objectives is very useful in this role. We particularly welcome applicants with experience or being a looked after child, care leaver or personal experience of the care system.

If you are organised and efficient, passionate about social mobility, and have a creative flair, this is the perfect job for you!

Working hours: 28 hours (4 days per week) Could be split across five days. Core hours: 10am-4pm

Salary: £135.35pd for 4 days per week (£35,191 FTE) The role is for 12 months with a view to possible extension dependent on funding. Would consider suitable candidates interested in working 21 hours (3 days per week).

Closing date: 10th May 2024.

Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.

Key responsibilities:

(1) The set up, administration and running of schemes and activities

(2) To deliver marketing and fundraising activities as needed for specific schemes and activities 

(3) To support wider awareness building and promote the work of the charity to enable it to meet its charitable aims and objectives 

(4) To provide support in the running and administration of the charity 

Experience and Knowledge

• Experience of project management and delivering schemes or activities and supporting administrative tasks including keeping accurate records, budgeting, booking rooms, responding to emails etc. (essential)

• Experience of coordinating and updating online and social media channels especially Twitter, Facebook and Instagram (essential) 

* Experience of marketing and communications (essential)

• Experience of building effective relationships with internal and external stakeholders to deliver common goals (essential)

• Experience of working within not for profit or charitable sector (desirable) 

• Fundraising experience (desirable) 

• Knowledge of the challenges facing looked after young people (desirable) 

• Knowledge and/or experience of safeguarding issues working with children and young people (desirable)

Skills

• Excellent written and verbal communication skills (essential)

• Excellent time management and organisational skills (essential)

• Ability to work under own initiative, taking responsibility and ownership for researching and solving problems (essential)

• Computer literate and ability to work with Word and Excel (essential) and website management systems (desirable)

• Awareness of data protection legislation (desirable)

Other:

• Relevant work experience

• An enhanced DBS check is a requirement of this role

About you

 Are you detail-oriented, love working with data and want to work in a great team that’s making a difference to people living with myeloma? We’re looking for an enthusiastic Data Officer who has experience working with relational databases with a strong understanding of data protection and electronic marketing regulation. This role is ideal for someone who is methodical, enjoys a varied to-do list, and is committed to continuous professional development.

The right candidate will have experience working with databases in a fundraising or marketing context, be comfortable wrangling and cleaning data and possess the ability to communicate complex concepts effectively. If you have experience with data analysis and visualisation that’s even better!

About the Role

As a Data Officer at Myeloma UK, you will be supporting the charity as we implement a brand-new data strategy. You will ensure our data is handled with the highest care, complying with best practice in data protection, and be involved in projects covering data management, data cleaning, reporting, and analysis.

Some of your varied responsibilities will include:

· Collaborate across the charity assessing our processing and help to manage communication preferences, data assets, including maintaining the Records of Processing Activities (RoPA) log.

· Support us in assessing new and existing data processing to ensure we follow privacy by design principles.

· Enhance data flows from multiple sources to our CRM, providing training and support to colleagues where needed.

· Contribute to the development and execution of a brand-new data strategy, improving our charity’s data maturity through staff training and promoting best practice.

· Create dashboards and visualisations, identify trends, and provide insights to enhance how we work.

 About us

 Myeloma UK is the only organisation in the UK dealing exclusively with the blood cancer myeloma and related conditions. We are committed to bringing together the best and brightest people to help ensure that every patient has an empowered present and a hopeful future.

 Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every patient live well with myeloma for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change in care.

Our culture

 Wellbeing and staff engagement are at the heart of our culture.

We offer flexible working and flexitime to allow you to find the right working pattern for you. We have a Staff Engagement Group who work with us to ensure staff are happy and who help us review and update our benefits. We offer an employee assistance programme and our Wellbeing Leads are always here to support our staff.

How to apply

 If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending us:

1. A cover letter telling us more about you and what you think makes you a good fit for this role

2. A CV that sets out your career history, with key responsibilities and achievements

We want to get a sense of who you are as well as what you can do.

Applications close on 13 May 2024 and interviews will be held w/c 20 May 2024. You may be asked to do a task prior to your interview.

Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:

· sex,

· race,

· disability,

· age,

· sexual orientation,

· gender reassignment,

· religion or belief, marital status, or pregnancy and maternity.

Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.

Finance Officer

This is a full time role - Hybrid working with an expectation of weekly attendance to Head Office at Baynards Green, Nr. Bicester Oxfordshire.

Job Purpose:-

We are looking to appoint a Finance Officer to join our growing team. Reporting to the Head of Finance this new role will ensure that appropriate financial processes and systems are followed and developed to support our charity’s sustainable growth and safeguard our financial health.

The Finance Officer will ensure that financial tasks and transactions are undertaken in an efficient, effective and timely manner and, importantly, that relevant financial information is provided to keep the Head of Finance updated and informed, supporting the Leadership Team to make the best decisions for the charity.

We are looking for a confident and experienced individual to join our supportive team. Previous charity finance knowledge is helpful but not essential, above all we want an individual to be tenacious, curious, diligent and show strong initiative.

Who are you?

You should be accomplished in Sage 50 Accounts and have considerable experience working in a finance function and in financial administration.

Some experience of working with Salesforce or an equivalent CRM database and an accountancy qualification or studying towards a professional qualification ACCA, CIMA, ACA, CIPFA) or AAT qualified. Experience of working in the Voluntary Sector, paid or unpaid would be great.

You should have excellent written and verbal communication skills (a natural ability to clearly communicate financial information to those with a non-finance background). You need to have proficient knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook and experience in database and payroll systems.

It would be amazing for you to have high level of attention to detail and methodical working, be a self-starter and be able to use initiative.

Have a positive and professional approach to work, be values focused and able to be adaptable in a growing and changing environment

Main purpose of the role

Reporting to the Fundraising Manager, this post will lead on the development and delivery of Thrive’s community and public fundraising whilst working collaboratively with the rest of fundraising team to maximise and develop opportunities over various income streams.

 The post holder will work with our local centres to develop fundraising opportunities and offerings that are appealing to the local community.

The role will also focus on campaigns and projects which either bring in significant unrestricted income (e.g. The Big Give), or that help to step change Thrive’s ability to fundraise (e.g. Thrive’s supporter journey).

As part of the fundraising team the post holder will support and work collaboratively on key projects and activities related to tribute, corporate, individual and regular giving.

The NI is looking for its next Events Officer to oversee the setting up and online booking of a range of events – mainly conferences and dinners – as well as overseeing the subscriptions to its Journal. The role is a busy one and the person recruited with require good experience with events booking CRMs as well as working with volunteers and other team members in a small team.

Responsibilities

Main duties include:

Manage all event bookings administration, including:

o Set up of online booking for events through CRM

o Set up and maintain webpages for each event through CMS adding sponsor logos and additional information as required.

o Ensuring invoices for events are issued and paid, updating any on CRM that were issued manually including sponsorship events

o Ensuring relevant communications such as joining instructions are circulated to attendees

o Issue sponsorship contracts, invoices and monitor payments of same

o Providing support for delivery of events including producing delegate lists, dietary requirements etc

o Liaising with suppliers and stakeholders to ensure all events run smoothly.

Manage the admin and event email inboxes, answering all queries in a timely and professional fashion; forwarding queries to colleagues as appropriate where outside your area of expertise.

Assist in maintaining the CRM to ensure data quality eg by removing duplicates, amending incorrect details, updating information and resolving login issues.

Work closely with the Branch Representatives and the Marketing and Communications Manager to set up all events including paid-for and free-to-attend, plus any external suppliers where necessary.

Manage all journal subscriptions including renewals and responding to subscription enquiries.

Actively recruit new subscribers for Nuclear Future.

Manage credit control for events and journal subscriptions and actively work to manage debtors ensuring all invoices are paid.

Undertake any ad-hoc tasks as directed by the CEO to ensure a smooth-running organisation.

Skills and Experience

Essential

Strong IT, written and verbal communication skills

Knowledge of database and/or events administration

Strong time management and organisation skills; ability to manage projects to deadlines and to manage a number of tasks simultaneously and autonomously

A confident attitude, willingness to learn and enthusiasm to take on new tasks as needed

Attention to detail

Experience of working with volunteers is desirable.

Salary: £28-31,000

Benefits: 25 days’ leave + one day’s birthday leave, optional compressed working scheme (9-day fortnight), pension, private medical cover and death in service benefit.

Reporting to: CEO

Location: the NI has no office so the successful candidate will work from home. They will be expected to travel to London once a month for team meetings and there may be other very occasional travel around UK as required.

Type of role: This is designed as a permanent full-time role but previously has been performed as a part-time role which could work again.

How to apply: CV and covering email/letter by 24 April 2024. The NI strives to be an equal opportunities employer so please also complete our EDI monitoring form and return this separately.

We are a multi-award-winning, creative, and innovative organisation, and the Database Officer is a role at Al-Khair Foundation, sitting within the Database team and delivering on a range of database tasks and processes utilising our Salesforce database. We’re looking for someone who has a good working knowledge of database systems and who understands their importance to organisations like Al-Khair Foundation. We seek someone who is naturally process-driven and has a great eye for detail. You will be responsible for specific monthly processes, such as organisation income reconciliation and ongoing data uploads and cleansing for the Fundraising teams. You will also become a champion for Salesforce and understand the importance of CRM to help Al-Khair Foundation achieve our goals and provide a better service to our donors, supporters, and participants.

Your Role

Al-Khair Foundation uses Salesforce to manage relationships with our donors, supporters, and stakeholders, including recording all donations made to the organisation. Al-Khair Foundation’s Database Officer will be responsible for the monthly delivery of the income and data reconciliation processes for the Fundraising teams, which includes liaising with a wide range of external agencies and the website to successfully download and query files, update and create new supporter records on the database, process cheques and payment requests, and work closely with the Finance team to ensure all anticipated and banked income tallies correctly.

You will also work closely with colleagues in the Database team to support and maintain regular database processes, data cleansing, and other database-related functions that happen on a monthly or quarterly basis. This may include responding to and being responsible for Support Ticket queries in relation to income, data, and/or the database generally and working with external database agencies such as our web platform partners and Salesforce.

Aside from these core duties, from time to time, you may also carry out general administrative tasks on behalf of the Supporter Engagement team. This may include supporting the Supporter Care Assistant during busy periods with customer care via email and telephone and recording updates, processing invoices, and maintaining and updating team rotas and trackers.

Your Responsibilities

• Delivering the monthly data reconciliation and income reconciliation processes, which include downloading and uploading data files.
• Supporting the Fundraising teams with their monthly income recording and reconciliation.
• Liaising with external agencies and the Finance team.
• Checking for and correcting inaccuracies and updating supporter records.
• Running reports for the Fundraising and Finance teams.
• Maintaining and carrying out regular database processes, including data cleansing.
• Supporting the Database Coordinator and the Senior Data Manager to encourage best-practice use of the database across the organisation, including assisting with onboarding and new user training and being on hand for day-to-day technical support when the Database Coordinator is unavailable.
• Working with external partners (i.e., telemarketing agencies) to ensure the successful and smooth transition of data onto the database.
• Spotting and reporting database glitches and problems.
• Supporting with the ticketing system as a second point of contact in the Database team.
• Contributing to creating a culture committed to the safeguarding of children and adults and compliant with Al-Khair Foundation’s Child Safeguarding and Adults at Risk Policies.

Who You Are

To be successful, you will be:

• Someone who has experience using a Salesforce database to carry out day-to-day tasks and who understands their importance for organisations such as Al-Khair Foundation. Charity/NGO experience would be an advantage.
• Someone with excellent attention to detail and good numeracy skills.
• A great communicator who can manage a variety of stakeholder requirements and resolve requests in a timely and accurate manner.
• Able to organise your time and own workload effectively and able to work to deadlines in a busy environment.
• Able to learn new processes and systems swiftly and diligently.
• Able to work under your initiative, take instructions from others, and work well as part of a team.
• Experienced in carrying out administrative tasks and processes in an office setting, with good knowledge of Microsoft Office, especially Excel.
• Keen to learn more about the inner workings of database management.

For further information and to apply, please click the 'Apply' button and follow the instructions.

PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. We are looking for Executive Officers to support the work of our Union.

You will organise and prioritise the work of the office and employ changing technologies and methods to improve efficiency.  You may be asked to work in a confidential environment. Providing professional and efficient administrative support, you will maintain the office administration systems, manage diaries, plan and record meetings and undertake follow up action as required, as well as dealing with and drafting replies to correspondence.  You will plan events and organise travel arrangements and accommodation, undertake projects and manage personal casework as needed.  You may also have line management responsibility for staff.

Successful candidates will be able to demonstrate:  
• People management
• Working in a customer-focused organisation or service
• Organising and prioritising workload
• Effective written and oral communication, with a variety of audiences
• Knowledge and understanding of trade unions and work of the public sector 

Employer Benefits
You will have access to a generous package of staff benefits including: -
• flexible working (including hybrid working)
• childcare and family support
• generous maternity/paternity leave
• 32 days’ leave and Christmas closure
• pension scheme
• employee assistance programme

Salary and Location 
• Band 3, London, Spine points 33-29 Regional Spine points 37-33
• London Salary: £41,637 p.a. rising to £46,524 p.a. Regional Salary: £37,530 p.a. rising to £41,637 p.a. 
• Based: London or region (UK wide hybrid working available) PCS offices in London (Clapham Junction), Leeds, Glasgow, Cardiff, Liverpool, Birmingham, Newcastle, Bristol.

Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.

Closing date: at 12 midday on Thursday 25 April 2024

Applications must be received by the closing date and time specified.

Interviews will be held by Zoom: Tuesday 14 May 2024

Candidates invited for interview are required to make themselves available on the date/s specified.  Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.

Candidates will be informed after the interview whether they are appointable.  The General Secretary will have ultimate responsibility of allocating roles to the successful candidates, with decisions being notified on filling any vacancies in due course. 

 
• CVs will not be accepted.  Only PCS application forms will be considered.
• PCS offers a generous range of benefits including assistance with childcare, extensive family-friendly schemes, generous annual leave entitlement and pension scheme.
• PCS is working towards equal opportunities and is positive about disabled people.
• All posts can be considered on a full-time, part-time or job share basis.

For further details and an application form please visit the PCS website