Customer support jobs

CIEH is looking for a Membership Manager to help us take our membership offer to the next level. You’ll be responsible for driving growth, improving engagement, and ensuring our members feel valued and supported throughout their careers.

In this role you’ll lead on delivering CIEH’s membership strategy, manage our membership budget of over £1m income and ensure that data and insights are used to inform decisions and improve the experience of our members.

If you’re experienced in membership management and are ready to lead, innovate and make a difference, we want to hear from you!

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.

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Brief role description

As part of the Marketing, Communication, Fundraising and Events Directorate, the Events Manager will work operationally across the charity, primarily delivering the OP ASCEND Employment Pathways series alongside other agreed key FEC events. You will also be aware of all FEC current and future event requirements, develop the annual events schedule with the Senior Events Manager and oversee the event planner management software with the wider Event Team members. You will also create reports and presentations to show the event impact and key KPI delivery.

Location: Hybrid (regular visits to the London-based offices, client meetings and events)
Work pattern: Fixed contract, 12 months – 21 hours per week

Interested? Want to know more about the Charity? ​Check out our website

​Eager to know more about the role? ​Have a look at the Job Description 

​What’s in it for you? ​Check out our Benefits.

​​Have we convinced you to apply? ​If so, submit your CV and Covering Letter by ​Wednesday, 5 November 2025.

​Got questions about the role? Get in touch with the People Team 

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Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. ​

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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Family Support Worker

£24,000 pa + benefits (including 25 days annual leave, company car and pension)

This roles covers Thames Valley and the surrounding area.

Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.

About the role:

We are looking to appoint a Family Support Worker to deliver high-quality family support services as part of our Thames Valley Team.

Reporting to the Family Support Manager and working in partnership with health, education, and social care professionals, you will take responsibility for providing needs-led emotional, social, and practical support to families where a child/young person has a life threatening or terminal illness.

Having worked in a stressful and emotional environment you will have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss, and change - and how best to help others deal with its impact.

Location:

This role covers Thames Valley and surrounding areas. The role does require travel, however you have the freedom to plan your own diary around the demands of both the families you are working with, your team, and also any personal appointments you may need to attend.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care.

· A warm, inclusive approach to achieving goals quickly and correctly.

· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.

· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)

· A persuasive and open communicator, you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates

· A practical knowledge of diversity issues affecting children, young people, and their families – aware that being responsive to others needs and concerns, is essential.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us, please visit our website. More information can also be found in our Candidate Pack.

We also have a fantastic learning and development programme - the Anne Harris skills development programme - in which we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be, and feel a valued member of a high performing organisation.

Our Family Support Workers are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, and Introduction to Play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs, with all family support workers having a foundation level of skills within their first year.

How to apply:

To apply please visit our website via the link.

Interview dates: Interview Dates to be confirmed.

Interviews will take place via Teams or in person with a date to be confirmed. We will only contact those applicants who have been successful.

There will be a requirement for flexible working and a full current driver’s licence to accommodate the team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation. Registered Charity No: 1070532

Salary: £24,938.55 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Kings Cross – Shelter shop

Contract: Fixed term ending April 2026

Hours: Full time, 37.5 per week

Closing date: Sunday the 2nd of November at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Kings Cross shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are recruiting for a temporary supporter care officer for a leading social welfare charity , looking for someone to cove workload for the next 6 to 8 weeks. You will be responsible for accurately capturing data across different channels and the processing of all donations received by post, phone, and BACS and supporting the team where needed.

Hybrid working ,1 to 2 days in their office .

The Role
To ensure all donations, enquiries, and supporter correspondence are promptly and accurately processed, recorded, and thanked in line with our policies and within agreed performance indicators.
Carry out the above processes from our Central Office in Ewell on regular basis (in-office work performed on a roto basis, requiring one office day approximately every 3 weeks, as well as 1-2 team days every 6 weeks).
Record and report on written and verbal supporter feedback so that learnings from complaints and positive comments can be implemented into future marketing campaigns.
Identify and implement opportunities to build supporter engagement through creative communications, maximising the effectiveness of our fundraising campaigns.
Maintain existing business-as-usual processes, identifying opportunities to maximise efficiencies where possible.
Work with the Legacy & In Memory Marketing Team to welcome and steward new supporter enquiries, as well as manage processes in relation to tribute funds, allocation of payments and administration of our will-writing service.
Work with the Community & Events Fundraising Team to ensure that income raised on Facebook is processed and thanked appropriately, and to ensure enquiries through the service desk are managed to completion.
Work with the Finance team to ensure delivery of various reconciliation processes.

The Candidate
Knowledge of principles of excellent customer service.
Experience of fundraising and/or working in the charity sector.
Knowledge of Gift Aid, fundraising regulation, and the Fundraising Preference Service.
Experience of working with a CRM database.
Experience of processing card payments.
Knowledge of Direct Debit processes.
Use of social media to interact with audiences.
Excellent time management skills.
Excellent written and database skills, with very strong attention to detail.
Excellent letter writing skills with an emphasis on diplomacy.
Proven communication skills and excellent telephone manner.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?

ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.

As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.  

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.

ICT Support Officer 

Salary: £26,000 - £28,000 

Location: Edinburgh, Leith 

Status: Full time 35 hours per week, permanent 

Closing date: Sunday 19th October (midnight) 

Interviews: (Online) Thursday 30th October 2025 

About us: 

For 60 years, the Scottish Wildlife Trust has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas. The Trust successfully champions the cause of wildlife through policy and campaigning work, demonstrates best practice through practical conservation and innovative partnerships, and inspires people to take positive action through its education and engagement activities. It also manages a network of around 120 wildlife reserves across Scotland and is a member of the UK-wide Wildlife Trusts movement. 

The Role: 

Are you passionate about technology and helping others solve IT challenges? We are seeking a proactive and customer-focused ICT Support Officer to join the Trust. In this role, you will be the first point of contact for technical support, ensuring smooth operation of our IT systems and providing exceptional service to staff and stakeholders. 

The candidate: 

The successful candidate will have at least an HNC/HND (or equivalent) in an ICT-Related subject and at least two years’ experience in a customer-facing or staff support role, it would be advantageous if this was within an ICT support or helpdesk environment. 

Main Objectives 

• Provide day-to-day support for staff and volunteers using SharePoint, Microsoft Teams, and Office 365, including troubleshooting common issues and escalating more complex problems to our ICT contractor and line manager as required. 

• Support the administration and basic configuration of the Trust’s digital systems, ensuring user accounts and permissions/access rights are kept up-to-date and in line with current best practice for cyber security and wider digital infrastructure.  

• Assist in monitoring and maintaining the Trust’s ICT equipment, network, and server infrastructure, reporting faults and liaising with our ICT contractor for resolution.  

• Support our ICT contractor with the external helpdesk to ensure IT problems are logged, tracked, and resolved promptly, maintaining good communication with users throughout. Including assisting with staff onboarding process 

The successful candidate will ideally have: 

• Experience of Office 365, Microsoft Teams and SharePoint. 

• Experience of maintaining desktops, laptops, networking and servers. 

• Knowledge of network security including cyber essentials. 

• Ability to manage own schedule, be proactive and balance competing and diverse priorities. 

• Be and effective communicator. 

Please refer to the Job description at the bottom of the page for more information. 

How to apply: 

Please click on the green apply now button, which will take you to our application pages, from here you can upload a CV and provide a supporting statement. 

What we offer: 

· Salary sacrifice schemes including Cycle to Work & Pension schemes. 

· We have always been hugely flexible in our approach to how you wish to work and continue to offer a flexible approach. 

· One Wellness Hour per week 

· Enhanced Pension rate upon completion of probation 

· Sick Pay Allowance 

· Enhanced Maternity/ Paternity Leave 

· Training and Development 

The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences. 

Senior Financial Accountant - Restricted Income
Reference: OCT20254404
Location: Flexible in UK
Contract: 12 months, fixed term
Hours: Full-Time, 37.5 hours per week
Salary: £47,313.00 - £50,309.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

Are you a qualified accountant looking to make meaningful impact? This is an exciting opportunity to join the RSPB’s dynamic Finance team and contribute to one of the UK’s most influential conservation charity. With an annual income exceeding £170m and over 1.15 million members, the RSPB combines charitable impact with a substantial commercial operation - offering you both challenge and opportunity.

This role plays a pivotal part in embedding the Overhead Cost Recovery (OCR) internal recharge mechanism into our financial operations. The OCR initiative is designed to improve how we cost projects and recover overheads, aiming to deliver a net financial benefit of approximately £1million annually. By supporting this initiative, you will help drive financial sustainability, improve cost transparency, and enable better decision making across the organisation.

As a Senior Financial Accountant - Restricted Income, you will be a key member of the Financial Planning & Reporting team. Your responsibilities will include:

• Implementing the OCR mechanism: - set-up coding structures and integrate overhead recovery into financial systems and reporting templates.
• Project-level financial management: - Execute debits/credits, track overhead recovery, and monitor funding gaps using a standard 15% OCR rate.
• Stakeholder engagement: - Collaborate with Project Managers and Fundraisers to assess and communicate OCR funding status.
• Financial Planning and modelling: - Prepare and present budgetary analysis, support strategic decision-making, and contribute to long term financial planning.
• FCR tool ownership: - Maintain and update the Full Cost Recovery Projects costing tool and associated guidance, ensuring effective training and usage. 

This role offers the opportunity to influence financial strategy and improve operational efficiency across a complex and diverse organisation.

Essential skills, knowledge and experience:

Qualification:

• Professional accounting qualification (e.g. ACCA, CIMA or equivalent). 

Skills:

• Strong analytical and financial modelling skills.
• Ability to communicate financial information clearly to both finance and non-finance audiences.
• Advanced excel skills.

Knowledge:

• Solid understanding of financial management and processes and double-entry accounting.
• Familiarity with financial management standards and charity sector regulations.

Experience:

• Proven management accounting experience.
• Track record of delivering projects that improve profitability or efficiency.
• Experience preparing reports for external stakeholders (e.g. HMRC, Charity Commission)

Desirable Attributes:

• Experience with accounting software within a medium sized organisation.
• Experience of liaising with auditors, trustees, and regulatory bodies

Additional information:

• This role is remote, but occasional travel to RSPB HQ in Sandy and other UK locations may be required. Overnight stays may be necessary.
• This is a 12-months fixed-term full-time role for 37.5 hours per week.
• The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
• You will be expected to support our Environmental Policy and promote sustainability in your work.
• Volunteers are integral to the RSPB’s mission - staff are encouraged to support and collaborate with them.

Closing date: 23:59, Sunday, 2nd November 2025
We are looking to conduct interviews for this position from 10 November, 2025.  
Please note that we will be actively recruiting for this role and reserve the right to close this vacancy should sufficient applications be received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. 

The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application you will be asked to provide a copy of your CV and complete a short form with cover letter. Please use the cover letter section to explain how you meet the criteria set above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

Are you passionate about empowering young people to make a difference in their communities?

Do you believe in the power of volunteering to build confidence, skills, and stronger local networks?

Can you create exciting and meaningful volunteering opportunities that inspire 16–25-year-olds across Bournemouth, Christchurch and Poole?

We’re looking for a warm, enthusiastic and organised individual to lead our Young Volunteers programme. You’ll be the driving force behind engaging young people, working closely with schools, youth groups, and voluntary organisations to connect them with impactful volunteer roles.

In this varied and rewarding role, you’ll build partnerships, deliver outreach events, and help shape a more inclusive volunteering landscape. You’ll be part of a supportive, ambitious charity committed to empowering the voluntary sector and involving communities in positive change.

About you
You’ll really understand the value of volunteering and have experience promoting, recruiting, and supporting volunteers. As a people person with excellent interpersonal skills, you’ll be confident building strong, professional relationships with a wide range of partners – especially young people and community organisations.

You’ll be experienced in organising events and training workshops, enthusiastic about youth engagement, and able to work on your own initiative as well as part of a team.

What we can offer in return

In return we offer a competitive salary and great benefits, including contributory pension scheme, 25 days holiday (pro-rata) plus all bank holidays, season train ticket loan, flexible working and much more.

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 18,500 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of the Sickle Cell Society’s (SCS) Fundraising Strategy and on-going development to achieve its fundraising priorities and targets. An exciting and varied role we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘cando’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for a job description and details on how to apply.  The role closes on October 28th 2025

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Support, Time and Recovery Worker
Reference Number: 288
Salary scale: £23,800 – £24,500 per annum depending on skills and experience inclusive of Outer London Weighting (OLW)
Reports to: Senior Community Outreach (Bounce Back) Worker
Contract length: 1 Year
Hours: 30 Hours per week (Over a 7 day rota, 11am – 8pm)
Main base: Mental Health Urgent Care Centre (MHUCC), Lister Hospital, Stevenage

About the Project

Herts Mind Network (HMN) has formed a partnership with Hertfordshire Partnership Foundation Trust (HPFT) to deliver support in the Mental Health Urgent Care Centre (MHUCC) at Lister Hospital.

The MHUCC provides a dedicated space and service for rapid mental health assessment, intervention, and referral, thereby enhancing the quality of care and optimising use of systemwide resources. It provides 24-hour access to specialist mental health assessment aimed at supporting service users to access the least restrictive care and treatment options. It creates a systemwide response to acute mental health crisis that enables people’s needs to be met with the right care at the right time.

About the Role:

The Support, Time and Recovery (STAR) Worker will be based at the Mental Health Urgent Care Centre at Lister Hospital, promoting joint working and creating a seamless pathway into community support for clients recovering from mental ill health.

The STAR workers will work closely with individuals in a mental health crisis currently in the MHUCC, by using a person-centred approach to ensure that everyone is supported with dignity and respect.

You will have a key role with safe and supportive observations and attending to the service users on the unit. You will provide support for carers and liaise with the wider services to support smooth and timely discharge of service users back to the community.

Key Responsibilities

• To provide a consistent presence in the MHUCC for individuals with mental health needs to access for support.
• To advocate for service users, explaining organisations and pathways.
• To provide immediate information and advice about managing wellbeing, reducing risk and onward signposting and referral into wider HMN services and VCFSE organisations.
• To facilitate a clear and easily accessible pathway into the wider Nightlight Crisis Alternative services for individuals, to support timely MHUCC discharge, as an alternative to statutory crisis intervention, or as a supplement to wider care and treatment plans.
• To gather feedback and evaluation on patient experience in the MHUCC
• To develop sound and extensive knowledge of local resources to support in enabling appropriate referrals where necessary.
• To link in with wider Herts Mind Network services and facilitate referrals
• To ensure that a collaborative approach is used, with effective communication links developed with external professional NHS services and to work as an effective member of any multi-disciplinary team. This will require stringent relationships.
• To support individuals to develop sustainable local social networks, both through our HMN Wellbeing Centres and other community services and resources.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
• Eligibility for blue light card.

Closing date for receipt of applications is Friday 24th October at 5pm.
Interviews will be held on Thursday 30th October at our Letchworth Wellbeing Centre.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis Café Support Worker
Reference: 307
Responsible to: Crisis Cafe Coordinator
Salary: From £24,336 Per Annum (pro rata for part time hours)
Hours: Full-time 37.5hrs (Part-time hours considered starting from 15hrs)
Work pattern: Working on a 7-day rota, working 17:30pm - 01:30am.
Working Base(s): Ware
(expectation to travel across Hertfordshire where necessary: Stevenage, Watford and Hatfield - mileage paid when not working at home base)

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.

By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 26th October 2025 
Interviews to be held week of 3rd November 2025 
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

About Morden College

We’re Morden College: an almshouse charity with a proud history of providing homes, support,
and care for older people in south-east London for over 300 years. Today, we’re building on that
legacy with a clear and ambitious strategy focused on enabling our residents to live as
independently, safely, and meaningfully as possible. We aim to create thriving communities
where every person feels known, valued, and supported.

We provide almshouse accommodation and care services to over 250 older people across two
sites in Blackheath and Beckenham, including our care home. Our vibrant and diverse resident
community enjoys a wide range of events and activities, and each site offers welcoming spaces
for socialising, including bars and Café 19 at the award-winning John Morden Centre.

At the heart of everything we do is a commitment to dignity, purpose, and inclusion. We actively
combat loneliness, challenge ageism, and promote healthy ageing. As part of the Morden
College team, you’ll help foster social connection and contribute to a community where both
residents and staff can thrive. We embrace equity, diversity, and technology to deliver
sustainable, high-quality services that make a lasting difference.

Role Overview

We are seeking an organised, proactive, and detail-oriented Property Department
Coordinator to provide high-level executive support to the Director of Property and coordination
across the department. This pivotal role will combine Executive Assistant responsibilities with
departmental coordination, ensuring the smooth running of operations, the effective flow of
information, and the delivery of accurate data and reports to internal and external stakeholders.

You will work closely with the Director of Property and two Heads of Function, whose specialist
teams manage the organisation’s diverse property portfolio. You will play a key role in preparing
materials for the Board of Trustees, coordinating the quarterly Property Committee, and
supporting departmental projects.

You will ensure timely flow of information and reporting between the team and stakeholders,
including SLT, Trustees and suppliers / contractors.

Key Responsibilities

Executive Assistant to the Director of Property

•  Manage the Director’s diary, meetings, and travel arrangements.
•  Prepare agendas, take minutes of meetings, and follow up actions for key meetings.
•  Draft correspondence, briefings, and presentations for the Director.
• Support the Director in tracking actions, deadlines and project progress.

Department Coordination

• Act as the central coordination point across the department, ensuring smooth communication between the Director, Heads of Functions, and their teams.
• Maintain departmental work plans, timelines, and trackers.
• Support tendering processes and analysis
• Manage the adminstration of the Charity’s insurance cover and policy
• Organise internal meetings, workshops, and away days.
• Collate and distribute key documents, ensuring version control and accessibility.
• Other tasks that may be reasonably requested, commensurate with the role.

Data Analysis and Presentation

• Collect, analyse, and interpret data from across the property portfolio.
• Prepare high-quality reports, dashboards, and visual presentations for departmental
  meetings and board submissions.
• Support the Director and Heads of Function in using data to inform decision-making and
  measure performance.
•  Collaborate with both the Head of IT and the Sustainability and Impact Lead, to develop
  the presentation of data for reporting purposes.
• Ensure data is accurate, consistent, and compliant with organisational policies.
  Board and Committee Support
• Coordinate quarterly Property Committee meetings: arrange logistics, prepare and
  circulate papers, and take accurate minutes.
• Work with the Director to prepare papers and reports for the Board of Trustees.
• Ensure all governance requirements are met in relation to committee administration.

Skills, Experience & Attributes

Essential:

• Strong organisational and time management skills with the ability to manage multiple
  priorities, working with various stakeholders.
• Experience as an executive assistant, project coordinator, or similar role.
• Confident in analysing data and presenting it in a clear, accessible format, and proficient
  in using data management systems such as Microsoft Dynamics, CRM.
• Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook) and comfortable with
  digital collaboration tools.
• Excellent written and verbal communication skills.
• A collaborative approach with the ability to build strong working relationships.

Desirable:

• Experience in a property, facilities, or asset management context.
• Knowledge of governance processes in not-for-profit organisations.
• Understanding of performance measurement and KPI reporting.

Build Up is a youth-led charity that designs and builds public spaces, supporting young people aged 10-23 years old to shape their local area. We’re looking for a Head of Income Generation to drive our fundraising strategy and secure significant investment for our youth-led projects.

The Role
You’ll shape priorities, diversify income, and build lasting funder relationships – while writing compelling bids that win investment. With consultancy support on communications and evaluation, you’ll have the tools to make a powerful case for our work. We are a small, agile organisation capable of delivering big change - this is a new role in our team and combines big-picture strategy, innovation and hands-on delivery.

Who You Are
You’ll have a proven track record in leading fundraising strategy, securing charitable investment and writing successful grants. Alongside trusts and foundations, you’ll bring experience across other income streams (like corporates or major donors).  You’ll balance strategy with delivery, thrive under pressure, and be excited by the chance to fund young people’s ideas. Because our model is unique, we need someone who can turn our distinctive approach into clear, inspiring narratives that unlock new opportunities.

About Build Up
Build Up is a London based award-winning youth-led construction charity. Since 2014, we’ve supported young people (10–23) to gain the skills, confidence and connections they need to thrive. On our projects, young people don’t just take part – they lead. With professional support, they design and build permanent public spaces that transform their communities.

Our approach is unique – and it works. Young people gain skills, confidence and power over decisions that affect them, while local communities benefit from safer, more inclusive spaces designed by and for local people.

Why Join Us
At Build Up, your work has a visible, lasting and personal impact. You’ll lead strategy, enjoy flexibility and support, and join a small, passionate team where your ideas genuinely shape the organisation’s future.

Key Details
Salary: £47,008 – £52,090 (pro rata, depending on experience) + 8% employer pension contribution
Part-time (3 days / 22.5 hrs per week)
Location: Hybrid – at least 1 day per week in our Elephant & Castle office
Contract: 2 years (with potential to extend)
Start date: January 2026 (flexible)

To Apply
For more information and to apply, please view our website.

Applications close 2nd November 2025.