Customer support jobs

Join Our Life-Saving Mission as a Community Fundraising Assistant.

Community Fundraising Assistant
Salary: £24,500 per annum
Location: Hybrid working from Helimed House, Norwich (with travel across Bedfordshire, Cambridgeshire, Norfolk & Suffolk) and weekly to our Melbourn office.
Hours: Full-time 37.5 hours per week
Contract: Permanent

Are you a people-person with a passion for making a difference? Do you thrive in a fast-paced, purpose-driven environment? If so, we would love to hear from you!

At East Anglian Air Ambulance (EAAA), we are not just saving lives — we are transforming them. Covering Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond, our cutting-edge helicopters and Critical Care Cars bring pre-hospital emergency medical care (PHEM) directly to those in need.

We are looking for a Community Fundraising Assistant to join our dynamic team and help power the incredible work of East Anglian Air Ambulance (EAAA). This is your chance to be at the heart of our community fundraising efforts – supporting our amazing volunteers, event organisers, and fundraisers to raise vital funds that help save lives.

What You will Be Doing:

• Being the friendly face (and voice!) of EAAA for our community fundraisers and volunteers.
• Coordinating event logistics, from kit delivery to stock management and ensuring every event runs smoothly.
• Supporting third-party events across the region, helping with planning, admin, and CRM updates.
• Stewardship of a selected amount of non-attended event supporters who have chosen EAAA as their charity and community campaigns like our Christmas and Challenge Badge initiatives.
• Managing contactless giving platforms (Givestar & Collectin) and helping supporters get set up.
• Lending a hand with event set-up and pack-down on occasion (yes, sometimes that means early mornings or weekends, but we will give you time back!).
• Support with the administration around collection boxes and the annual tidy up plans and collaborating with our volunteers and Supporter Engagement team to execute this.
• Support the administration around our In Memory supporters doing flagship events such as Treks & Only the Brave etc in creating mail merges and sending out In Memory collateral.

What You will Bring:

• Experience in admin, fundraising, or customer service (charity experience is a bonus!).
• Excellent communication skills – confident on the phone, in person, and in writing.
• Super-organised with a keen eye for detail and the ability to juggle multiple tasks.
• A proactive, self-motivated approach to hybrid working.
• Comfortable with manual handling and happy to get stuck in with event kit.
• Flexibility to attend occasional out-of-hours events.
• A full driving licence and access to a vehicle, you will be out and about across East Anglia.
• A positive, can-do attitude and a genuine passion for helping others.

Why Join Us?

At EAAA, you will be part of a passionate, supportive team that is committed to saving lives. We live our values – Reasoned, Accountable, Integrity, Synergy, Evolution and we are proud of the difference we make every day.

You will have the chance to grow your skills, build meaningful relationships, and be part of something truly special. Plus, we offer flexible working, training opportunities, and a workplace where your wellbeing matters.

Ready to Make a Difference?

If you are ready to roll up your sleeves and help make fundraising magic happen, we would love to hear from you!

Key Dates:

Closing Date: Tuesday 9th September (9am)

Interview Date: Tuesday 16th September (Helimed House, Norwich)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. 

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation. 

You will be responsible for:    

• Assisting the Retail Manager in maximising sales by maintaining high standards of display and layout, ensuring proper stock rotation, and securing realistic pricing on donated items. 

• Merchandising awareness and making sure you are keeping up to date with trends and competition. 

• Maximising Gift Aid income and oversee the proper display and administration of bought-in goods, ensuring minimal stock loss. 

• Customer engagement and leading by coaching volunteers and staff to have great conversations with every customer on" Rounding up" their purchase, making an "add donation" for our charity and signing up for our loyalty scheme.

• Engaging with the community to drive repeat custom, stock donation, volunteer recruitment and community involvement.

• Supporting the Retail Manager in recruiting and managing volunteers and ensuring all staff and volunteers are following Marie Curie procedures and guidelines. 

• In the absence of the Retail Manager, taking responsibility for the overall management and operation of the store.

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. 

Harris Hill are supporting a not-for-profit organisation in their search for an Alumni Engagement Officer.

This is a fantastic opportunity to join their Development Team and help strengthen the bonds between their schools and alumni community. This is a full-time role, five days a week, based in London.

In this role, you will:

• Build and nurture relationships with alumni and parents.

• Coordinate reunions, networking events and other engagement activities.

• Create engaging content for newsletters, publications and digital channels.

• Support fundraising initiatives, including donor recognition and grant proposals.

• Maintain accurate alumni records using their CRM system.

They are looking for someone who:

• May be a graduate, but must have proven fundraising experience (essential).

• Brings excellent communication and interpersonal skills to engage diverse stakeholders.

• Is highly organised, able to prioritise and meet deadlines.

• Has confidence using IT systems (CRM experience is a plus).

This is a school-based role, so a commitment to safeguarding and promoting the welfare of children is essential.

 To apply for this role and for further details, including a job description and person specification, please email Hannah at Harris Hill at [email protected] or call her on 02078207331.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

                                              Wellbeing Officer (12 months Fixed Term Contract)

The Vacancy

Wellbeing is an integral part of our lives both inside and outside work. We at the Methodist Church have always placed a great deal of importance on promoting good wellbeing and now we can take this a step further. An exciting opportunity has arisen for a wellbeing/HR individual with a special interest in wellbeing, to join the small wellbeing team within the Connexional team.

We are looking for someone who has a keen eye and interest in wellbeing. The main focus of this role will be to support first-hand the development of the wellbeing page on the Methodist Church website and the internal Intranet, ensuring that the content is updated and reflective of current trends. You will also contribute to the overall efficient and effective running of the team.  This role is an important part of developing, promoting and advancing wellbeing within the Methodist church.

About You

You should have good wellbeing knowledge and experience, project management skills, a real flair for attention to detail and the ability to develop a range of information resources and guidance materials. 

You should have the ability to demonstrate good generalist administrative skills, strong interpersonal and communication skills as with the ability to deal with difficult people and challenging situations.

Proficient user of MS Office (Outlook, Word, Excel, PowerPoint, Publisher) and website design and editing software.

Professional and positive approach, with a commitment to professional development and self-improvement.

Our work can be very emotive so it is important that you have a sensitive nature and are able to  demonstrate awareness of, and sensitivity to, issues of equality, diversity and inclusion, and a commitment to the unique value of the individual in all aspects of the Church’s life.

If you meet most but not all the requirements, we encourage you to apply. You may have other skills and experience that will prove useful.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing (We have recently been awarded the Investors in People Silver status)

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. 

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact us (details onour website).

Closing Date: Thursday, 25 September 2025

Interview Date: Thursday, 9 October 2025

Job Title: HR Administrator

Contract: Permanent

Hours: Full Time (35 hours per week)

Salary: £25,500 – £28,000 per annum (depending on skills and experience)

Location: Coram Campus – Bloomsbury (with flexibility to work from home 2-3 days per week)

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people. We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About the Role

As the organisation continues to grow we are seeking an additional HR Administrator to join our Human Resources support team at Coram.

This multi-faceted HR administration role covers all parts of the employee lifecycle, along with opportunities to get involved in projects such as TUPE, well-being, and recruitment and retention strategies. You will work closely with one or more business partners to support specific entities within the Group and will play an integral role in providing an efficient and effective HR service that adds value to the wider organisation.

We are looking for an individual with experience of working in a HR environment or administrative experience combined with HR qualifications; with strong interpersonal skills and enthusiasm and willingness to learn new skills. The HR support team has a positive and supportive team environment and therefore it’s essential the successful candidate is a team player with a professional, flexible, and positive approach to work.

More information about the role and its responsibilities and expectations can be found in the job description and person specification.

Working at Coram

If successful, you will join a supportive and collaborative team, where everyone’s contributions are recognised and valued.

At Coram, we’re driven by a purpose we care very much about, but delivering the right results for the children and families that depend on us needs people who feel supported, valued and appreciated for their efforts.

We are committed to fostering an inclusive and fulfilling work environment in which our staff can thrive.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 11.59pm, Monday 1st September 2025

Interview Date: w/c 8th September 2025

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neurodiversity, and those from other groups who are underrepresented at Coram.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Why work for us?

This is a unique opportunity to play a leading role in helping transform digital fundraising and engagement at CARE International UK as we begin implementing our five-year fundraising strategy. CIUK has significantly scaled and improved our digital programme in recent years. However, the way we are setup means the individuals and teams leading digital activity face challenges due to processes, capacity and silos that make transformative growth difficult. Taking a holistic view of our digital programme and with your expertise and experience, you’ll help us build on the activity that’s working well, while identifying areas of lower potential to scale back. At its core, the role is about using digital to deliver greater income, influence, and impact for the women and communities we work alongside around the world.

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact. We understand that everyone has commitments and welcome flexible working arrangements.

About you

You’ll be a strategic, collaborative, creative facilitator who can spark innovative thinking across teams. You can convene the right people and support CIUK to develop bold, audience-focused digital ideas. You’ll be motivated by the opportunity to help us rapidly scale up our digital programme and a keen self-starter with lots of enthusiasm.

About the role

You will work cross-functionally to break down silos, develop an integrated digital strategy, and rapidly scale up our digital activity to meet our fundraising growth ambitions. You’ll set the bar for digital best practice and champion this across the organisation; sharing learning, helping outline a roadmap to becoming a digital-first organisation. You’ll support across teams with testing and innovating new products and propositions.

This role will require a digital strategist with experience across the mix – from mobilisation and campaigning to fundraising and supporter experience. A keen eye for analysis and an audience-led approach, enables you to look beyond any one function or objective to drive growth; be that income, impact or engagement. You’ll have ample experience and/or knowledge of a wide variety of digital platforms and tools including CMS systems, Google Analytics, PowerBi, Impact Stack/Engaging Networks, MailChimp, social media and Adwords.

This is a part-time role but we are open to flexible working arrangements and a discussion around hours.

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy and our Code of Conduct. They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme.In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check).

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to the HR Team.

We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK.

Closing date: 1 October 2025 at 11pm

Interview date: 9/10 October 2025

As an Assistant Retail Manager, you will join an incredible team and support them to encourage sales, provide excellent customer service, and uphold the highest standards of stock presentation and store cleanliness. 

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country. Our retail stores play a vital part in helping us achieve our mission by bringing in significant revenue generation, building awareness and engaging local communities.

Join our team and be part of a dynamic retail environment where your can-do attitude makes a real difference. We're looking for courageous individuals who take initiative, considerate team players who put customers first and trustworthy colleagues who take pride in what they do. If you thrive in a collaborative workplace and enjoy helping people, we'd love to hear from you.

Are you passionate about supporting parent-carers of children and young people with special educational needs and disabilities (SEND)? Our client, a respected West Sussex-based charity, is seeking a dedicated Benefits Service Advisor to join their small but impactful team, in a part-time role.

In this role, you’ll provide personalised advice and guidance on Carers Allowance, Disability Living Allowance (DLA), and Personal Independence Payment (PIP). You will support parent-carers through every stage of the benefits process — from initial applications to appeals — and contribute to the development of key resources and toolkits. Occasional travel within West Sussex will be required for meetings and roadshows.

What we’re looking for:

• Proven experience in welfare and benefits advice (especially DLA, PIP, Carers Allowance)
• Strong understanding of the challenges faced by families of children with SEND
• Excellent communication, organisational, and writing skills
• Comfortable working independently and remotely
• Experience using Charitylog or similar CRM systems

This is a fantastic opportunity to make a real difference in the lives of families who need it most.

In return, you’ll receive:

• £28,000 pro-rata salary (actual salary £22,400)
• Part-time, 28 hours per week (To be worked across 4 or 5 days a week). The charity is open to less hours, if you are looking to work less hours. 
• Permanent.
• The majority of your time will be remote/ home based, and will suit someone living in or close to West Sussex to be available for in person drop-in advice sessions once a month, and roadshows which take place in West Sussex.
• The ability to drive, with access to a car, is essential. Travel expenses will be covered

For more information, please apply today, as the charity will review applications, and interview on a rolling basis.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Womankind Worldwide are exclusively partnering with Robertson Bell in their search for a new Director of Finance, People & Culture to join their team on a permanent basis. Womankind Worldwide is a global women's rights organisation working in partnership with women's rights movements and organisations to transform the lives of women and girls.

Reporting into one of the Co-CEOs, the Director of Finance, People & Culture will lead Womankind’s finance, HR, and Resources functions while ensuring regulatory compliance across jurisdictions (UK and Kenya). You'll work closely with their Finance & Resources Committee and serve as Company Secretary, supporting their ambitious Strategy to 2030.You will also lead the people strategy that strengthens Womankind’s culture, enhances employee wellbeing, drives engagement, and aligns talent with their strategic goals.

The organisation:

Womankind Worldwide strengthen and support women’s movements in their focus countries in Africa and Asia, and take collective action at regional and global levels, to ensure women’s voices are heard, their rights are realised, and their lives are free from violence. Currently, Womankind has staff based in Kenya and the UK. They’re undertaking a strategic transformation to strengthen their impact through a grantmaking and partnership review, an updated business model and a strategic alignment process. Staff wellbeing - one of their core feminist principles - will remain central as they navigate this journey. These changes reflect their deep commitment towards a feminist future and will position them to provide more strategic support where it is most needed across their focus countries during these unprecedented times in the development sector.

The key duties of the Director of Finance, People & Culture are as follows:

• Lead strategic financial and HR planning in collaboration with Co-CEOs and Finance & Resources Committee
• Drive implementation of Strategy 2030 particularly those strategies pertaining to Womankind’s goals to value our team and decolonise our practice
• Support assessment of funding landscape and sustainable financing strategies
• Ensure effective 3-year rolling budgeting and planning cycles
• Line manage Finance, People & Culture team, provide coaching, supervision, and development support, whilst building team capacity through process improvement
• Oversee budgeting, forecasting, and reporting processes
• Lead annual audit and statutory accounts production in the UK and Kenya
• Act as Company Secretary to Board of Trustees
• Ensure consistent quality and delivery of all finance processes (internal and external)
• Strategic development and review of Human Resource management, policies and processes
• Shape and model a feminist, inclusive, and high-performing organisational culture that aligns with Womankind’s values
• Oversee design and implementation of a wellbeing strategy
• Lead on information technology, ensuring systems meet needs of the organisation
• Provide oversight of facilities in the UK and Kenya

The successful candidate will have:

• Qualification: A full, recognised accounting qualification
• Leadership: Proven track record delivering strategic plans as part of senior leadership team
• Experience: Significant experience leading Finance and HR functions
• International: Experience working across multiple jurisdictions
• Charity Sector: Understanding of charity governance, SORP accounting, and charity financing
• Management: Strong staff management and development experience
• Communication: Ability to explain complex financial matters to non-financial
• Governance: Experience working with and being accountable to Board of Trustees
• Values: Strong commitment to feminism, anti-racism, and social justice

This role can be based in either the UK or Kenya, with flexible hybrid working policies in place. The team are also open to considering candidates with strong experience on a 0.8 FTE basis.

Applications are open until Sunday 28^th September, with first stage interviews due to take place the week commencing 6^th October. CVs will be under continuous review in advance of this date and we reserve the right to close the advert early, so please submit your application today to make sure you don’t miss out!

About Us ​

​Greenhouse Sports is on a mission to change the lives of young people in poverty through the power of sport and mentoring. Too many young people are being left behind. It is not because they lack potential, but because poverty stacks the odds again them. This affects their education, mental health, and their future.

​In 2025 we launched our new strategy ‘For Every Future’ which outlined the charity’s bold mission and our ambitious plans to achieve this. To reach every child who needs us the most, we are raising the bar as a fundraising team. We currently generate £4m annually from major donors, trusts, institutions and corporates, plus an impressive array of special events raises an addition £1m per year.

​We know there is potential for more, and this role will be critical in making significant growth in corporate income to drive forward our new strategy.

​The Role

​Corporate partnerships provide a vital source of income at Greenhouse Sports. The priority for the Corporate Partnerships Team is to further grow income, with an ambitious target of £1.1 million in 2025/26 - a 30% increase on the previous year.

​The Corporate Development Manager will play a critical role in realising this new income, whilst diversifying the pipeline and strengthening existing relationships through superior cultivation and stewardship.

​This is an exciting time to join the Fundraising Team at Greenhouse Sports as we make our new strategy a reality. In this team, you will have unparalleled access to learn and develop key skills from senior leaders. You will also feel empowered and supported to develop innovative, high-impact, sector-leading corporate partnerships.​

The Person

​The Corporate Development Manager will play a vital role in the continued growth and development of corporate income, with the majority of their time dedicated to sourcing new business.

​The key responsibilities of the role include:​

• Identifying and qualifying new partnership leads that demonstrate clear value alignment with Greenhouse Sports, building a substantial pipeline that you will own and drive forward.
• Planning, developing and delivering cultivation journeys for strong leads to secure five- and six- figure corporate partnerships.
• Leading on meetings with new business prospects.
• Designing and creating partnership proposals, presentations and/ or pitches for potential new partners.
• Leading on the renewal of existing five- and six- figure partnerships, developing clear stewardship plans that strengthen relationships and maximise opportunities for growth.
• Working collaboratively with internal teams across the organisation.
• Excelling at use of our CRM (Beacon) and ensuring it’s kept up-to-date.

​​Are you experienced in securing new corporate income?

Are you passionate, bold, gritty and pro-active?​

Do you have the ambition to get out there, spread the word about Greenhouse Sports and raise critical funds to ensure we can reach those young people who need us the most?​​

Then this role is for you.

​A flexible approach with a mix of home and office working-our offices are based in the heart of Marylebone, London. ​

Application Deadline: Friday 19 September at 17:00hrs. All applications will be reviewed on a rolling basis. ​​

Please ensure you have provided both your CV and Cover Letter to support your application. ​

Please note that interviews will take place on Friday 26 September in person.​

​​Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.

About the Ark Gedling

The Ark Gedling is a Christian charity that exists for the prevention and relief of poverty and hardship; it is a UK registered charity and a member of Advice UK. It provides a community café, with a range of activities to support community development and mutual support, which operate in conjunction with benefits advice sessions, so that local people receive expert advice alongside compassionate community support and empowerment. It works in close partnership with other charities and with local churches. We are excited to announce that we are looking to recruit a new welfare rights adviser to join our team.

Who we are looking for: We are seeking an individual who is experienced in charity sector and advice work and is enthusiastic about building community and assisting people in hardship and poverty. The ideal candidate will have had some experience in supporting vulnerable people

The successful candidate will need to be self-motivated, dynamic and enjoy working with people. They will have a high level of English language skills both written and oral and will be a good listener able to empathize with people in distress.

About the Role

We’re looking for a dynamic and experienced Therapy Service Manager (Job Share) to co-lead our passionate therapy team at Headway East London. The Therapy Service Manager is responsible for leading the therapy team to plan and deliver an excellent service which empowers our community of brain injury survivors. This role is a job share and covers the following aspects of the Headway East London Therapy Service: Enfield Brain Injury Service (Enfield) and our Hackney-based Day Service.

As Therapy Service Manager, you will lead the delivery of therapy services within both the Day Service and Enfield, ensuring high standards, consistency, and a strong sense of purpose across the team. You will play a vital role in the growth and development of the therapy offer across all of Headway East London, working closely with your job share partner and the Director of Services (Clinical Lead) to shape and expand our provision.

This is a unique opportunity for someone with strong clinical leadership and strategic planning skills to help shape the future of our therapy services.

We are looking for someone who brings: 

• Provide leadership to the therapy team to ensure the efficient delivery, quality and consistency of this service within Enfield and the Day Service.
• Manage the development of plans and strategies for the therapy team and instil a sense of collaboration, common goals and working together across the team to ensure the sustainability of the service.
• Build good relationships with stakeholders in the boroughs we serve to develop opportunities for growth and development of our services.
• Work with the Director of Services (Clinical Lead) on commissioning/tender/framework contracting arrangements with the ICS’s we serve. 
• Work with staff to ensure our members’ voices are at the centre of everything we do.
• Work with the Director of Services (Clinical Lead) and the Finance team to ensure unit costs are accurate and work to ensure full costs of the service are recovered from customers. 
• Work with the Director of Services (Clinical Lead) and the Director of Development to explore new opportunities to develop our business to generate income. 
• Assist the Director of Services (Clinical Lead) to explore and implement effective ways to evidence the outcomes of our members and the impact of our services to demonstrate our effectiveness.

Key Relationships - Internal and External

 Internal: Therapy Team, Managers and Members

 External: Quality assurance and Contracts managers

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.