Customer support jobs

We are a movement of students sharing and living out the good news of Jesus Christ. Locally. Nationally. Globally. IFES ministry is supported behind the scenes by International Services based in Asia, the UK, and the USA. 

IFES supports and connects students living out the gospel as witnesses in the university in more than 180 countries worldwide. At the heart of everything we do is the desire to see students thriving as communities of disciples, transformed by the gospel and impacting the university, the church and society for the glory of Christ.

Would you join us? 

To assist in this work, we are looking for a Senior Finance Administrator to serve IFES supporters and the wider fellowship by accurately and efficiently processing incoming donations and outgoing payments. In this role, you’ll correspond with IFES donors and handle payment requests both from external suppliers and IFES regions and national movements all around the world. 

Could that be you? 

The successful candidate will have a gift for administration, excellent attention to detail, and strong verbal and written communication skills. We’re searching for someone with a positive experience of working in a team, as well as the ability to prioritise and meet deadlines.  

If you recognise the importance of evangelical student ministry, are confident in your ability to work in a multi-cultural setting, and are looking for a fulfilling role in a forward-thinking team, we would love to hear from you.

You can find out more information about the job in the attached Job Profile. Also attached are our Doctrinal Statement and Job Privacy Notice.

To apply, please click the "Redirect to Recruiter" button above and complete the online application form via our website.

IFES is committed to providing equal opportunities and recruiting and developing a diverse workforce, so we encourage candidates from diverse backgrounds to apply.  We would be grateful if you could complete the attached Equal Opportunities Form and upload it to your application. Please note this is voluntary and the information will be used for monitoring purposes only.

• APPLICATION DEADLINE: 5pm Wednesday 7th May 2025. 
• INTERVIEW DATE: Monday 12th May 2025, in Oxford. 

Our primary calling is to pioneer and nurture a nationally led student witness in every country of the world. The work of International Services is to support this frontline ministry.  

IFES is an organisation with a distinctive Christian ethos. This post is subject to an Occupational Requirement under provisions made in the Equality Act 2010. Applicants should therefore demonstrate a firm Christian commitment and agree with the IFES doctrinal basis and ethos statement. 

This job will not qualify for a Certificate of Sponsorship, so you will have to prove you have other means to work legally in the UK before we would consider your application. 

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact Mhairi (details on our website). 

 

The role and your key responsibilities
 

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.

You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week).
 

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

• Attend conferences and run CPD events on behalf of Unifrog.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• Track record of excellent relationship management.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
 

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.
  
   

Key details
 

• £37,306 per annum pro rata (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. 

• OTE £43,000 (pro rata).

• Maternity Cover - fixed term up to 12 months.

• 28 days paid holiday per year (plus bank holidays) (pro rata).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate must be based in Nottinghamshire or Leicestershire.

• Home based with some travel to schools and colleges in the East Midlands.

• Start date: w/c 18th August 2025.

• To discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

 

Application process

Deadline: 10:00AM (BST) Friday 16th May 2025.
 

Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
   

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)

Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
   

• Video call interviews will be held on w/c 26th May 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

 

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Vision: Christ In Youth's (CIY) heart is to call young people to Christ and into a life of Kingdom Work through His Church across Europe. 

Project-Y is a new outworking of our vision where we plan to place youth workers in local churches all over Ireland. We aim to help young people across Ireland have easy access to a Christian faith forming community. Rolling out Project-Y takes significant time and financial investment, especially as we are providing seed funding for placing youth workers, alongside intensive support when they are palced in churches. 

Job Title: Project-Y Campaign Manager 
Location: CIY Europe Office, 139 Ravenhill Road, Belfast Northern Ireland
Reports to: CIY European Director
Position Type: 12-month fixed term contract 
Full-time or Part-time position (Part-time applications will be considered for a minimum of three days/week.)

This summer we have a unique opportunity to platform the story of Project-Y in the USA. We need someone to take a leading role in the management and delivery of this incredibly exciting fundraising campaign. This will give us access to approximately 73,000 young people and leaders across 900+ individual churches. This is an unprecedented exposure to potential supporters, partners, and donors.

With your skill base and expertise, could you help us to maximise this opportunity?

The Campaign Manager will drive and catalyse the support base required to propel Project-Y forward. We know this opportunity offers a concentrated pipeline to financial sustainability, both in regard to immediate one-off donations, but also longer-term multi-year support.

We have the front facing ask of the campaign in place. However, the missing piece is someone to manage and utilise the best systems and communication techniques to make sure the back-end processing of the campaign is smooth and seemless. The Campaign Manager will be responsible for donor stewardship, supporter segmentation, ongoing communication, optimising databases processes and increasing engagement to ensure the long-term sustainability of the program. 

The Campaign Manager will have excellent expereince in donor management, skilled in automated and relational communications, and ideally is passionate about youth ministry. Someone who understands church partnerships, and excels in campaign management and especially the execution. 

Key Responsibilities:

• Build and manage communications for this campaign Develop appropriate donor communication strategy and suitable platform engagement for each of the three calls of action: young people, leaders and churches. 

• Organise segment-based communications to keep supporters and those interested with the campaign informed and engaged.
• Implement a systematic donor stewardship plan, ensuring timely acknowledgment of gifts, personalised appreciation, and impact reporting to reinforce the value of their contributions.
• Gather and share stories of young people, churches, and youth leaders impacted by Project-Y.
• Segment churches into Major, Mid-Level, and General categories based on their giving capacity and engagement level.
• Develop a tiered engagement structure that aligns with these segments, providing churches of all sizes with meaningful opportunities to contribute while offering deeper engagement and exclusive experiences to those with the highest giving capacity.

• Ongoing Data Management

• Ensure accurate capturing of data
• Develop data analysis to ensure success of this campaign and enable effective  foundations for ongoing fundraising
• Ensure systems are GDPR complaint

• Effective administrative systems 

• Ensure effective administrative systems are in place with regular evaluation
• Establish automated communication as appropriate 
• Ensure ongoing effective communication with donors 
• Ensure giving platforms and donations are seamlessly integrated

• Ongoing relationship building 

• Encourage churches to transition from one-time gifts to sustained annual support by positioning Project-Y as a vital part of their mission budget and demonstrating long-term impact.
• Schedule and facilitate meetings between large churches and CIY’s European Director when appropriate.
• Plan and coordinate site visits for large supporting churches to witness first-hand the impact of Project-Y.
• Set up post campaign systems and priorities.

Qualifications & Skills:

• Experience in donor stewardship and fundraising.

• Significant leadership experience in campaign management preferred.

• Expertise in donor segmentation, data-driven decision-making, and fundraising analytics.

• Significant experience of database management (CIY use HubSpot), data compliance (GDPR), and advanced Excel capabilities.

• Excellent written and verbal communication skills.

• Ability to develop and execute relationship-building strategies.

• Strong organisational skills, attention to detail and ability to use initiative.

• Passion for youth ministry and CIY’s mission.

Miscellaneous:

• Salary: depending on qualifications and experience, the starting salary will be between £40,000 to £45,000 pro rata, per annum. 

• Work-related expenses will be reimbursed monthly on a receipted basis.  A mileage allowance will be paid for travel expenses.

• Holidays: You are entitled to 25 days per annum and ten statutory holidays, pro rata.

• This work may require some evening and weekend work. These sessions will be considered part of your working hours, where extra time is required, TOIL will be accrued and redeemed at a later stage. 

Home Based within Essex or Hertfordshire

Closing date: Tuesday 6th May

Phone Interviews: W/C 28th April & W/C 5th May

Panel interviews: Tuesday 13th or Wednesday 14th May

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

About the role

We’re looking for a Fundraising Engagement Manager with great personality and team ethic to join our Regional Fundraising team.

This is a role of variety, opportunity and innovation, and we are looking for someone who embraces change and constantly strives to achieve more.

You will maximise income for Young Live vs Cancer by coaching our supporters to reach their goals, whilst seeking out new fundraising opportunities for your geographical area. This role sits within the ‘Regional Engagement’ team and we need someone with natural customer service skills who wants to deliver a legendary experience to all of their supporters. Your team of supporters will range from volunteers and individuals, to groups and local corporates.

We are lucky enough to have some of our most committed supporters in the area, but there is still so much opportunity to grow support across the counties. You will have an incredible opportunity to build relationships with not only those who have been supported by the charity, but our incredible services team members who support children and young people treated out of University College Hospital and Great Ormond Street hospital.

Candidates should live within Essex & Hertfordshire, in one of the following postcodes: Essex: CM; CO1-9; CO11-16; IG (except IG11); RM & SS and Hertfordshire: AL1-10; CM21-23; EN6-8; EN10-11; HP1-4; SG1-14 & WD.

Candidates who live outside of these areas should highlight an intention to relocate to the area in their covering letter for their application to be considered 

This role is subject to a criminal record check. In the event of a successful application a basic record check will be completed.

What will I be doing?

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document.

• To plan, monitor and report on your budgeted income with a constant eye on contingency planning to ensure annual targets are achieved
• To steward our most committed supporters and deliver legendary supporter experience
• To be a key, valued member of your regional team and UK wide team.
• To identify, cultivate and secure partnerships and donations within your area
• To work with your local service team/s to build and maintain strong and effective working relationships
• To be the first point of contact for service user families, to offer opportunities to them and their networks to engage with the wider charity as they would like I.e. fundraising, volunteering, sharing their story

What do I need? 

• A proven track record of delivering amazing customer experiences
• Experience of relationship management in either a charity or corporate setting
• Ability to work within a financial target-based setting, and experience of reaching/exceeding set targets
• Demonstrable experience of winning new business
• Experience of managing own workload
• Proven ability to manage/complete projects
• Able to ‘make the ask’ for support and to influence/negotiate
• Have a full UK driving licence and access to a car (including business insurance)
• Have a sufficient Broadband connection

Diverse perspectives and unique skillsets are at the heart of Young Lives vs Cancer. If you're passionate about making a positive impact and eager to learn, we encourage you to apply, even if you don't meet the criteria and person specification fully. Your potential is what matters most to us, and we’re committed to fostering an inclusive and supportive work environment to help you develop.

The key skills we’re looking for in this role are:

• Natural storyteller
• Strong prioritisation skills
• Great communicator
• Great at spotting opportunities
• Influencing/Negotiating
• Compassion
• Integrity
• Team player

What will I gain?

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

We operate an anonymised shortlisting process in our commitment to diversity, equity, inclusion and belonging. CVs can be uploaded, but we won't be able to view them until we invite you for an interview. Instead, we ask you to fully complete the work history sections of the online application form for us to be able to assess you quickly, fairly and objectively.

Recruitment process

We will be shortlisting applications on a rolling basis. We will hold informal telephone interviews w/c 28th April and w/c 5th May and if invited  to panel interview, these will take place on 13th or 14th May.

Accessibility

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

To arrange an informal chat, please contact Alex O'Connell.

#ShowTheSalary #NonGraduatesWelcome

Nightingale Hammerson is an independent charity and a leading specialist in the care of older people. We have served the Jewish community since 1840. We have two care homes, Nightingale House in Clapham and Hammerson House in East Finchley.

At Nightingale Hammerson, we offer a warm, supportive environment, with personalised care that places residents and their families at the centre of everything we do. Our homes benefit from expert teams, on-site therapists, and a wealth of services designed to make a real difference every day.

The Role

Are you highly organised, approachable, and passionate about supporting people through important life transitions? If so, becoming our Resident Admissions Officer could be the perfect opportunity for you.

Moving into a care home is a major life decision, and the way we manage admissions is key to ensuring a smooth and reassuring journey for residents and their families. As our Resident Admissions Officer, you will be the first point of contact for many families, guiding them through the admissions process with compassion, professionalism, and great attention to detail.

You will handle enquiries, organise tours of our beautiful homes, liaise with local authorities and funding bodies, and ensure all paperwork and administrative tasks are completed accurately and sensitively. You will also work closely with our clinical teams, resident services colleagues, and external stakeholders to ensure that every new resident’s arrival is as smooth and welcoming as possible.

This is a varied and rewarding role that would suit someone with excellent communication skills, great organisational abilities, and a genuine desire to make a positive difference. While experience in a care setting is helpful, we welcome applicants from a wide range of administrative or customer-facing backgrounds who can bring empathy, efficiency, and warmth to the role.

Hours

Full Time – 37.5 hours per week

Salary

£30,000 per annum

What is in it for you?

• A friendly, supportive team environment

• Subsidised staff canteens

• Training and development opportunities

• 25 days (plus bank holidays) annual leave, increasing with service

• Refer-a-friend bonus scheme (T&Cs apply)

• Perkbox – access to discounts and wellbeing resources

Apply Now

If you meet the above requirements and are passionate about providing outstanding support to residents and families, we would love to hear from you! It is very important to us that, as well as meeting the job description, you can bring empathy, attention to detail, and excellent organisational skills to your work every day.

Values

We are proud to uphold our core values of Compassion, Respect, Excellence, Dignity, Integrity, and Teamwork. If you share these values, you will find a welcoming home at Nightingale Hammerson.

Safeguarding

Our positions are subject to Enhanced DBS Disclosures, which will be completed upon a successful application. All applications will be handled individually, following our policy and organisational requirements. Please note we are unable to offer sponsorship for this role.

Diversity

We celebrate diversity and are committed to building an inclusive workplace that reflects the communities and residents we serve. You will find a supportive environment where everyone is driven by the same purpose – helping people live longer, healthier, and happier lives.

Salary: £46,000

Contract type: Permanent

Location: UK (minimum 2 days a week in our London office for a full time role)

Work pattern: Full-time (flexible options including part time considered)

Reporting to: Chief Impact Officer

Deadline: Midnight Friday 30th May

Please send anonymised CV and cover letter, ensuring any identifiable information—such as your name, phone number, email address, photos, or other personal details—is removed.

Your covering letter should outline:

● Your motivations for applying to Mission 44

● How this role fits into your career plans

● Experience (professional, voluntary or lived) that makes you a great fit for this role in line with our values and the criteria outlined in this job description.

About the Role

In this newly created role, you will help us achieve maximum impact on a global scale. This role will help us on our journey to become a highly transparent, accountable and progressive foundation. You will focus on:

● Making improvements to our grantmaking by reflecting on our progress so far and ensuring equity is embedded at all stages of the grantmaking cycle

● Developing and delivering our Funder Plus offer, ensuring Mission 44 offers more than just financial benefits to our partners

● Improving how we collect and use our impact data, helping us to build a culture of learning and are able to evidence the change we’re making as a global foundation

We’re looking for someone who is continuously learning and striving to make things better; a proactive and creative problem-solver; someone who enjoys bringing new ideas to life through detailed planning and an ability to create simple systems and processes for others to follow. We hope you’ll join us and become a part of our dedicated team, where you can utilize your expertise to drive meaningful impact in the philanthropic world.

Roles and Responsibilities

Grant Operations (55%)

• Lead on the implementation of a recent grantmaking review, conducted by the Impact Team, including revision of key grant templates and processes: due diligence, proposal development, assessment rubric, recommendation reports, reporting, partner surveys and grant exit. 
• Lead on the summary of progress towards our grantmaking KPIs, providing detailed reports and recommendations for the SLT, Impact Committee and Trustees on a quarterly basis.
• Lead on the management and development of our Impact Committee, a formal governance body overseeing our grantmaking and impact, comprising 4 Youth Advisory Board members and 4 Trustees.
• Ensure that the Youth Advisory Board has sufficient opportunity to feed into (and shape) activities of the impact team, by collaborating with the Senior Youth Participation Manager
• Support the development and implementation of our new CRM system, ensuring data is captured by Partnership Managers and kept up to date.
• Support the Impact team to identify potential grant applicants by researching organisations in fields and geographies of interest to Mission 44, networking and attending relevant events
• Support Partnership Managers as they lead the day-to-day grant assessment and relationship management with our partners. Support the Impact team to maintain relationships and regular communication with our grantees, including site visits and attendance at partners’ events.

Funder Plus (20%)

• Work with the Impact Team to implement (and continually improve) our Funder Plus programme, ready for delivery in 2026/27 - with input and consultation from a range of internal and external stakeholders
• Meanwhile in 2025/26, support the Partnership Managers in their aim to provide additional support beyond financial grants which help our grantees to build their capacity, leadership potential and resilience - this is likely to involve regular communication with the fundraising team and liaison with our major corporate partners

Research, Learning and Evaluation (15%)

• Lead on the data collection and impact reporting processes which have been developed to capture learning, evidence and impact data from our programmatic work. 
• Support our partnership managers to use the data collection and impact reporting processes, ensuring we’re able to collect and analyse key impact data on a regular basis
• Work with our Head of  Strategy and Learning and colleagues in the Impact team to help us clearly and confidently articulate the difference we’re making as a foundation. 
• Identify opportunities to improve the systems and processes we use to generate appropriate impact data, research, case studies and evidence of our impact 
• Identify opportunities to collate and share learning across the Mission 44 team, to influence and inform our future grant-making and organisational strategy
• Build and maintain strong relationships with a range of peer grantmakers, charities, and other external stakeholders within the philanthropic sector, identifying opportunities for Mission 44 to share our learning externally, where appropriate.

Fundraising and Communications (10%)

• Support fundraising efforts by providing data and case studies to include in fundraising proposals and grant reports
• Support engagement between our partners and our donors, by facilitating the delivery of skills-based volunteering activities

About You 

Skills and experience

Essential

• Experience of working with a grantmaking organisation, as a researcher and/or grant-maker 
• Experience developing new/improved grantmaking systems and processes, and supporting the successful implementation of these processes within your organisation
• Strong project management skills 
• Experience of using grant management and/or database systems eg Salesforce or other CRM systems
• Experience of managing complex partnerships or contracts
• Proven experience of building and maintaining relationships with a range of internal and external stakeholders
• Proven experience of analysing information to inform your judgement
• Excellent written and verbal communication skills
• Excellent time management skills with the ability to manage multiple projects with competing deadlines

Desirable

• Experience working in the non-profit, education, youth employment or youth sector
• Experience working outside of the UK, in the one or more of Mission 44’s geographies: US, Brazil and Italy
• Understanding of participatory grantmaking models and approaches

Personal Qualities 

• Passionate about supporting and empowering young people to thrive and succeed 
• Flexible and creative; a strategic mind and a proactive self-starter
• Humility, tact, maturity, and a strong personal commitment to learning and improvement
• Possesses cultural sensitivity to work respectfully and effectively in different settings
• Highly collaborative, adept at building and maintaining relationships with a wide range of stakeholders
• Ability to work independently as part of a global team and being self-motivated

Benefits

• Enjoy 28 days annual leave, plus a day for your birthday
• Use our cycle-to-work scheme and free gym access
• Save for retirement with our generous pension package
• We finish every Friday at noon in August
• Optional health insurance and access to an EAP
• Professional development budget of £1k
• Unlimited volunteering leave, as agreed with your manager
• Wellbeing allowance to spend in whatever way works for you
• Competitive parental leave package

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.

We are now looking for an Assistant Buyer to join us on a full-time, permanent basis, working 36 hours per week.

The Benefits

• Salary of £33,666 - £37,000 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a brilliant opportunity for a commercially minded retail buyer with product development experience and leadership expertise to join our iconic organisation.

You’ll have the chance to shape product ranges that reflect the history, beauty and purpose of our world-famous parks, developing sustainable, story-driven collections that celebrate nature, culture and heritage.

What’s more, you’ll enjoy a generous benefits package including hybrid working, a great pension scheme, and extensive development opportunities, all while working in one of London’s most stunning natural and cultural environments.

The Role

As our Assistant Buyer, you’ll support the development of compelling, brand-aligned product ranges across our shop and online platforms.

From product concept to delivery, you’ll help bring seasonal collections to life and ensure they reflect our brand values and meet our customers’ expectations.

Working closely with the Buying and Development Manager, you’ll co-ordinate the product pipeline, track performance, and liaise with suppliers to ensure all seasonal deadlines are met.

You’ll also help maintain stock accuracy, contribute to income forecasting, and support the creation of a transparent and sustainable supply chain.

Additionally, you will:

• Manage product samples and liaise with suppliers to ensure timely delivery
• Analyse product performance by category and support remedial actions
• Co-ordinate product launches and promotional activity
• Attend industry events and monitor trends to inform product decisions

About You

To be considered as an Assistant Buyer, you will need:

• Experience gained within a retail buying and product development environment
• Experience of data analysis measuring performance trends and producing reports
• Experience of leading, developing and motivating a team
• The ability to engage with the supply chain in managing terms and conditions and service level agreements
• Strong numerical and analytical skills

Other organisations may call this role Retail Buyer, Retail Procurement Executive, Buyer, Purchasing Category Specialist, Procurement Specialist, Procurement Team Lead, Retail Buying Team Leader, or Purchasing Team Supervisor.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as an Assistant Buyer, please apply via the button shown. Successful candidates will be appointed on merit.

ABOUT US

MaidEnergy is a renewable energy Society, which supports the growth of renewable energy infrastructure projects for the benefit of the local community. Thanks to National Lottery players, we are expanding. 

MaidEnergy supports the growth of locally generated and locally owned renewable energy in Maidenhead, Windsor, Egham, Staines and the surrounding area. We are a community business, democratically run, with an asset lock to preserve the solar panels or other energy generation infrastructure for the benefit of the community.

We launched our first renewable electricity generating community Solar Photovoltaic (PV) share offer in 2015. Since then people have demonstrated their faith in us by investing £970,000. Their investment has funded eight Solar PV installations totalling 640kW and a 60kW Ground Source Heat Pump. These installations have brought low carbon, lower priced renewable energy to public organisations and seen 260 local and national investors join a movement of ethical and financially rewarding community ownership.

MaidEnergy works by:

· Finding community buildings that are interested in cutting carbon emissions

· Raising community finance from people in the local area and throughout the UK, through the issuing and managing of community share schemes, to fund installations

· Providing all relevant legal documents and arranging grid export capability

· Managing the installation and all ongoing maintenance

· Working with sites to maximize financial, environmental, and community benefit

MaidEnergy has achieved all this with volunteer Directors, supported by committed volunteers and specialist contractors as required.   MaidEnergy is part of Community Energy People and is now looking to employ a second co-ordinator to increase our capacity and improve the consistency of our response.

Job Title:  MaidEnergy Project Co-ordinator

Terms:   Probationary 6 month period.  £14,000 for 15hrs per week (£35,000 FTE pro rata).  Working hours can be flexible to fit around an existing role or circumstances.

Role:  This is primarily a remote working role but with the support of MaidEnergy’s experienced team and monthly in-person meetings (usually in Maidenhead).

Post-holder priorities are to assist the MaidEnergy team with the following tasks:

· Support to the Board of Directors

· Monitoring performance of MaidEnergy’s existing estate, liaising with sites, and scheduling routine maintenance and identified repairs.

· Manage stakeholder communications – to members, public, customers, investors, volunteers

· Co-ordinate engagement with volunteers

· Training/ skills development

· People management/ supervision [of second post] and volunteers

Post-holder responsibilities

· Provide regular reports to the MaidEnergy Board on project progress

· Deliver activities efficiently and effectively

· Support the smooth running of projects and positive relationships with clients and stakeholders

Skills and experience

Essential

· Excellent organisation skills and attention to detail

· Extensive experience managing projects, including budget management, project planning, monitoring and reporting

· Ability to engage, inspire and lead people and teams

· Passionate about sustainability

Desirable

· A degree in a relevant discipline or considerable previous experience

· Experience of project development

· Proficient use of MS Office software

We actively encourage people of all backgrounds, ages, races, religions, belief systems, sexual orientations and gender identities to apply for this role. We particularly welcome applications from under-represented groups.  We are working towards being a Disability Confident employer and are open to discussing how best to make that work with our successful candidate. We are committed to offering an interview to all disabled applicants who meet the minimum criteria for the role. Please let us know if you have a disability (as defined under the Equality Act, 2010) that you would like to declare. Please also let us know if there are any reasonable adjustments that we can make to ensure that the application process is as accessible to you as possible.

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Fundraising
Salary: £39,000 to £42,500
Hours: 35
Job Type: Full time
Contract Type: Permanent
 
RABI is the farmers charity. At the core of RABI’s mission is the commitment to address the individual needs of farming people across England, Wales and Northern Ireland through practical, financial and emotional support.
 
The charity’s expert mental health support builds emotional resilience to help farming people feel better equipped to tackle the many uncertainties and challenges they face today, whilst its grants empower farming people to become financially resilient.
 
RABI’s financial support includes targeted, emergency cost-of-living grant campaigns including its Return to School and Winter Fuel campaigns. The charity has provided around £1/4 billion of direct financial support to the farming community over the past 25 years.
 
ROLE OVERVIEW:
 
The Philanthropy and Partnerships Manager is responsible for leading and developing RABI’s philanthropy and partnerships donor base, focusing on building and nurturing relationships with major donors, trusts and foundations, corporate partners as well as legacy and in-memory supporters (larger funders).
 
This plays a pivotal role in shaping RABI’s fundraising strategy, identifying major funding opportunities and creating impactful engagement strategies to secure long-term financial support for the charity’s sustainability.
 
Relationship building is key to this position, communicating effectively with our donors by enhancing and strengthening relations through cultivation tactics and deepening relationships to ensure robust support from these influential stakeholders.
 
KEY RESPONSIBILITIES:
 
• Develop and implement a comprehensive Philanthropy and Partnerships (P&P) fundraising strategy to drive RABI’s fundraising activities and support long-term sustainability. This includes overseeing the cultivation and stewardship of major donors, trusts and foundations, corporate partners as well as legacy and in-memory supporters (larger funders).
• Report on income and expenditure targets, ensuring targets are met and assisting with budget setting.
• Cultivate, solicit and steward relationships with larger funders, ensuring strong and sustained engagement.
• Develop tailored proposals and partnership packages aligned with potential partners’ priorities and interests.
• Manage, identify and build relationships with key corporate funders, negotiate and manage agreements, ensuring clear communication of expected deliverables.
• Oversee and manage all trust and foundation opportunities, identifying potential funders whilst monitoring and reporting on deliverables and outcomes ensuring timely delivery of all requirements, ensuring compliance with regulations.
• Develop compelling, tailored proposals and partnership packages to align with the interests and priorities of potential partners, demonstrating impact.
• Plan and execute donor stewardship events and activities to enhance engagement and retention. Ensure that donor recognition and communications are carried out with precision, ensuring donors feel valued and informed.
• Manage, track and utilise CRM systems (e.g. Microsoft Dynamics) to maintain up-to-date donor data, track progress and provide concise and timely reports on fundraising activities and income and expenditure reports. Analyse donor trends and engagement metrics to optimise fundraising strategies.
• Ensure all fundraising activities comply with legal and regulatory requirements, including GDPR the CIOF Code of Fundraising Practice and RABI’s internal policies. Make certain the charity’s best practices are upheld in all donor interactions and fundraising activities.
• Responsibility for line management, providing guidance, support and performance feedback to ensure the development and success of team members.
• Work closely with cross-functional teams, including fundraising, communications, service delivery, business development and external affairs to identify project funding opportunities, share donor insights and collaborate and support the development of other fundraising initiatives.
• Take part and contribute to team meetings.
• Actively participate in the staff appraisal scheme and be committed to training and development in line with RABI’s aims and objectives.
 
PERSON SPECIFICATION:
 
Essential
 
• Demonstrable experience in a senior fundraising role, with a proven track record in securing major funds from larger funders.
• Exceptional major donor management skills, with experience in donor stewardship, partnership development and engagement strategies that build long-term relationships.
• Extensive knowledge and understanding of targeting, segmentation and response analysis.
• Persuasive written and verbal communication skills, including the ability to develop compelling applications, proposals and donor communications. Capable of tailoring messaging for different audiences and ensuring clarity, consistency and emotional impact.
• Experience of managing a fundraising team and assisting with recruitment and team development.
• Excellent interpersonal skills with the ability to build rapport and manage relationships at all levels, both internally and externally.
• A strategic outlook with the ability to identify fundraising opportunities and take the initiative to drive growth.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems (preferably Microsoft Dynamics). Familiarity with fundraising platforms and donor management systems.
• Ability to manage time effectively, prioritise workload and meet deadlines. A creative and proactive approach to work, capable of juggling multiple tasks while maintaining attention to detail.
• Thorough understanding of data protection, fundraising regulations and compliance practices, ensuring that all fundraising activities adhere to legal and best practice standards.
• Self-motivated and confident in working, both independently and in teams.
• Empathy with the goals and objectives of RABI.
 
Desirable
 
• A full UK driving license.
• Knowledge or interest in the agricultural sector.
 
BENEFITS:
 
• Enrolment to Nest on commencement of employment and the opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
• Life assurance from day one.
• Access to our Employee Assistance Programme.
 
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI. Full training and support will be provided for the right candidate.
 
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
 
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
 
REF-221198

HR Administrator
 
Location: Hybrid – the role is based in High Holborn, London with some homeworking
Salary: Band 2 with a range of £27,550 to £29,617 per annum depending on experience (full time equivalent, actual salary will be pro rated)
Type of contract: Permanent
Hours: Part time – 3 days per week (22.5 hours)
Contract start: As soon as possible
 
The Intensive Care National Audit & Research Centre (ICNARC) is a small, independent, nationally and internationally respected, scientific, not-for-profit organisation (c65 staff), that uses accurate data to help improve the quality of critical care through audit, research and education, conducted with and in the interests of patients and those who care for them.
 
We are currently looking to appoint an experienced HR Administrator. You will be responsible for administering an efficient, professional and confidential HR service to all at ICNARC and you will act as a key contact to colleagues and Managers, supporting them through a variety of processes within the employee lifecycle.
 
About the role
 
Your key responsibilities will include:

• Recruitment and onboarding of new employees
• Management of the offboarding process
• Collating HR data for monthly payroll and liaison with our outsourced payroll bureau
• Administration of benefit and schemes
• All HR administration including maintaining systems and employee records
• Acting as a point of contact, advising in accordance with our policies and procedures

 
What you will need to succeed
 
You will be a self-starter with a pro-active and positive manner and a willingness to demonstrate flexibility as part of a small team. As well as being highly organised and efficient, we are looking for someone who has:
 
Experience in a similar role within HR.
Sound understanding of HR policies, procedures and best practice.
Meticulous attention to detail.
Excellent proficiency in Microsoft Word, Excel and Outlook with a high level of general IT competence.
Experience in the use of a HR Information System (we use Moorepay).

It goes without saying that in this people-focused role, you’ll need excellent customer/stakeholder engagement and communication skills and an ability to manage sensitive and confidential information professionally.
 
What you’ll get in return
 
A salary in the range of £27,550 to £29,617 and a benefits package including:
 
25 days holiday per year, increasing with length of service;

• flexible working;
• interest-free season ticket loan;
• life assurance and wellbeing support;
• enhanced pension scheme;
• enhanced sick pay;
• enhanced maternity/adoption pay;
• employee assistance programme;
• support with further academic/professional development.

 
How to apply
 
Please read the job description for the role. The person specification sets out the skills and experience we are looking for. Apply with a cover letter (no longer than 2 sides of A4) setting out your suitability for the role and a current CV.
 
No agencies.
 
Interviews will be held on a rolling basis, and the advert will be closed early if an appointment is made prior closing date.
 
“We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships."
 
ICNARC is an independent, scientific, not-for-profit organisation, established in 1994.
 
Our vision is that all critically ill people receive appropriate, timely and optimal care and achieve best outcomes.
 
Our mission is to improve the quality of critical care through audit, research and data services conducted with, and in the interests of, patients and those who care for them.
 
REF-221358

Purpose of the job

UK Youth are seeking an exceptional Grants Manager to lead our grant-making processes, ensuring effective distribution of funds to youth-focused organisations. You will play a key role in managing relationships with grantees, supporting capacity-building initiatives, and ensuring funding is used effectively to drive positive outcomes for young people.

Reporting to the Head of Network Development, as part of a wider team leading our network development initiatives, you’ll be responsible for be line managing a Grants Officer and providing much needed and valued support for a sector that delivers life changing impact for young people in a difficult, underinvested landscape. You’ll have opportunity to lead a function that’s committed to working with young people and using equitable, innovative principles and approaches to funding (such as unrestricted, multi-year funds). You’ll also work collaboratively across the organisation and externally to amplify impact for young people across the UK.

Key responsibilities

• Manage the full grant-making cycle, from application and assessment to award, monitoring, and evaluation.

• Develop and implement grant-making approaches that align with the charity’s objectives, and funding principles, strategies and priorities  e.g. building on our youth participation practices.

• Build and maintain strong relationships with grantees, funders, and sector stakeholders, working collaboratively and cross functionally with internal colleagues with work related to grants.

• Work closely with youth organisations to understand their needs and provide tailored funding and capacity-building support.

• Work with Impact colleagues to monitor and evaluate grants, ensuring compliance with funding agreements and identifying opportunities for impact and learning.

• Ensure a transparent and equitable grant-making process, embedding best practices in equity, diversity, and inclusion.

• Work with Impact and External Relations colleagues to support and prepare reports and impact assessments for internal and external stakeholders, including trustees and funders.

• Support the maintenance and development of partnerships and new funding opportunities  to enhance the charity’s grant-making capacity, including the IVAR community .

• Stay informed about trends in youth work and  funding, sharing insights to shape the charity’s approach.

• Ensure the CRM and grant management systems support data-driven decision-making and reporting, providing training and support to colleagues as needed.

• Support the development, and continuous improvement of the charity’s CRM and grant management systems to ensure efficient and effective grant processing.

Experience we're after

• Previous line management experience and a proven track record of successfully leading a grants function in a previous role.

• Experience in grant-making, funding management, or a related role within the charity sector.

• Strong understanding of youth sector challenges and the role of funding in strengthening organisations.

• Excellent project management and organisational skills, with the ability to manage multiple grants simultaneously.

• Analytical skills to assess funding applications and evaluate impact.

• Strong relationship management and communication skills, both verbal and written, with experience working with charities and funders.

• Financially numerate with the ability to set and manage budgets.

• Knowledge of funding compliance, financial reporting, GDPR and charity governance

• Proactive, collaborative and solution focused.

• Commitment to equity, diversity, and inclusion in grant-making practices.

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Monday 12th May at 11:59PM (midnight)

Provisional Interview Date: Friday 23rd May 

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

We are currently seeking an experienced Programms & Communications Manager to plan, execute, and manage various projects and events that align with BIMA's mission and objectives. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.

Job Title: Programmes & Communications Manager
Salary: Up to £30,000 per annum, depending on experience
Duration: 12 months fixed term contract, with possibility of extension
Hours: 37.5 hours a week, occasional evening and weekend hours
Location: Remote, very occasional attendance at events

About BIMA

BIMA is a membership organisation who aims to bring together Muslim Healthcare Professionals to inspire, unite and serve the community. Our mission is to be the professional home that connects, benefits, and represents our members, enabling positive transformations in the communities we serve.

Job Summary:

We are seeking a highly organised and proactive Programms & Communications Manager to support our events, marketing, website management and membership functions. This role requires a dynamic individual who is detail-oriented, capable of managing multiple priorities, and experienced in project coordination. The ideal candidate will be a strong communicator, problem-solver, and self-starter who thrives in a fast-paced environment.

Responsibilities

• Project Management/ Event Management

  1. Managing and coordinating BIMA events, iftar, events, dinners, charity health promotions.

  2. Coordinate local network projects/ activities for Luton Muslim Health Alliance and London Muslim Health Network, ensuring deadlines and deliverables are met. 

  3. Track project progress, and provide status updates to Senior Management Team.

  4. Support logistical requirements of the events, this may include but not limited to printing, refreshments, liaising with venues, volunteers, stakeholders.

  5. Facilitate team meetings, document minutes, and follow up on action items.

  6. Evaluating and completing written reports on the projects and deliverables. 

• Marketing Management

  1. Assist in the execution of marketing campaigns, including email marketing, social media, and content creation.

  2. Content creation and curation, working with a marketing agency, ensuring consistency with branding and messaging.

  3. Collate marketing materials, ensuring consistency with branding and messaging.

  4. Maintain marketing databases and mailing lists.

  5. Management/ Engagement on Social Media Platforms. 

  6. Assist with promotional activity for BIMA events.

  7. Creating an evergreen campaign on membership growth.

  8. Marketing Administration

• Membership Onboarding

  1. Reviewing and processing membership sign ups via the website.

  2. Reviewing and processing members on BIMA’s whatsapp community.

  3. Maintain and deliver professional customer service for membership queries.

• Administration

  1. Supporting BIMA teams and colleagues in organising and delivering projects and events, this may include but not limited to email management, marketing and promotion, database management and logistical support.

  2. Support senior leadership in administration and management of the email inbox.

Person Specification

• A Bachelor's degree or equivalent experience in a relevant field, such as event management or project management

• Demonstrated expertise in marketing, event planning, and website management, with a track record of successful campaigns and initiatives.

• Exceptional writing skills with the ability to create compelling, persuasive, and well-structured content tailored to diverse audiences.

• Strong verbal and written communication skills, with proficiency in English at a professional level.

• Proven ability to manage multiple projects simultaneously, meeting deadlines and ensuring high-quality outcomes.

• Proficiency in Microsoft Office Suite and Google Workspace.

• Experience with website management platforms (e.g., WordPress) is highly desirable.

• Excellent organisational and time management skills, with a keen attention to detail and the ability to prioritise effectively.

• Ability to work both independently and collaboratively within a team environment, demonstrating adaptability and problem-solving skills.

• Highly self-motivated and proactive, with a strong drive to take initiative and achieve goals.

The Project Manager will play a vital role in furthering BIMA's mission to serve the Muslim healthcare community in the UK.

If you have a passion for organising impactful projects and events and have experience in project and event management, we encourage you to apply for this rewarding position.

Application Process

Applications will be subject to an agreed date to interview and reviewed on a rolling basis, with a final deadline to apply of 31st May 2025. This advert may close if we find the right candidate before then. You are therefore strongly encouraged to apply in advance of the application deadline.

Are you a proactive and organised leader with a background in facilities, hospitality, or housekeeping management? Join us as a General Services Manager, where you’ll play a key role in both strategic planning and the day-to-day operations of our care home environment.

You’ll oversee vital services such as building maintenance, catering, housekeeping, utilities, and communications - ensuring everything runs smoothly, safely, and efficiently.

This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday with salary between £51,585 per annum.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK.
An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
 
What you will be doing:

- Lead, coordinate and plan core services, including maintenance, waste disposal, catering, and housekeeping.
- Manage contractors and oversee project delivery to ensure high standards and value for money.
- Collaborate with the Senior Care Home Management Team and the Commercial Team to source consistent suppliers, supporting procurement and tender processes.
- Develop and implement rolling plans for equipment upgrades, ensuring value and compliance.
- Work with your teams to plan and deliver a high quality customer service and dining experience.

What we re looking for:

- Level 3 qualifications (or equivalent experience) in: Facilities Management (BIFM) and/or Housekeeping or Hospitality Management
- A diploma in Management Studies (or willingness to work towards)
- Level 4 Food Hygiene Certificate (or willingness to work towards)
- Strong management experience in a fast-paced, service-led setting (e.g. schools, hospitals)
- Proven ability to lead teams, manage complex operations, and drive continuous improvement
- Experience handling incidents, complaints, and writing formal reports
- A passion for delivering high-quality services that support the well-being of others
- You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

Employee benefits include:

- 25 day’s paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution (until 5 years’ service reached, when 14% employer contribution achievable)
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts
- Professional subscription paid by RBL (where it is essential to the role)
- DBS (criminal records) screening paid by RBL (where it is essential to the role).
- Employee Assistance Programme: Provides confidential counselling, financial and legal advice

About Maurice House

Maurice House is one of six Royal British Legion care homes, offering high-quality residential, nursing, and dementia care to veterans and their families. Set in 12 acres of grounds, it features 77 en-suite rooms, a specialist dementia lodge for up to 30 residents, and a warm, community-focused environment supported by expert staff and a wide range of activities.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Assistant Consierge
 
Location: Daventry with hybrid working
Department: Bush & Company
Salary: 23k-25k per year
Hours: 35 hours per week
Job Type: Full time
Contract Type: Permanent
 
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
 
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
 
THE PURPOSE OF THE ROLE
 
As an Assistant Concierge you will be responsible for providing day to day operational support to a team of Clinical Case Managers.
 
WHAT YOU WILL BE DOING AS CASE MANAGER ASSISTANT

• Research services, equipment or goods that clients require.
• Book and coordinate travel, bookings, tickets and service providers to meet the needs of our clients.
• Keep accurate records of all purchases to ensure they are allocated to the correct client
• Monitor client spending accounts to ensure case managers have access to accurate balance information when needed.
• Assist clients to prepare for meetings and appointments.
• Follow up request for GP and medical records.
• Assist Case manager with administrative duties
• Organise client related meetings, ensuring invitations are issued, agendas produced, accurate minutes maintained and circulated.
• Gathering of pre meeting reports and summaries as required.
• Undertake direct client related work as allocated by the case manager. This will include the establishing of timetables, implementation of agreed strategies and monitoring to report back on their effectiveness
• Set up taxi accounts and book taxis for clients.
• Flagging up when goal sheets and risk assessments need to be updated / reviewed.

 
SKILLS AND EXPERIENCE REQUIRED

 

 

• Excellent written and verbal communication skills including excellent client relationship management.
• Microsoft Office proficient and high level of confidence using Apps and boking services.
• Preferably having experience working with disabled or vulnerable individuals.
• Excellent organisational and interpersonal skills.
• Ability to work independently on a broad variety of projects with competing deadlines.
• A 'can do' working style

 
PERSONAL ATTRIBUTES

 

 

• Curious to challenge the status quo.
• Unified in working together for the same goals and vision.
• Driven to achieve, succeed, and progress.
• Passionate about our customers, our business and personal performance

 
In addition to a competitive salary, we offer 23 days holiday, a contributory pension, and a healthcare scheme with Simply Health.
 
We have regular communication events, yearly award ceremonies and we have achieved Gold standard for Investors in People and have been voted the 43rd Best Small Employer in the UK for 2022.
 
We look forward to hearing from you!
 
Working at Bush & Co
 
A career at Bush & Co gives you the opportunity to bring your skills and experience to the catastrophic injury sector, helping people following life changing injuries and supporting the legal and insurance industry to care for clients.
 
As a member of our team, you can expect to work in a rewarding, fun environment with a commitment to working hard, enjoying what you do and making a difference to people’s lives.
 
Working with Bush & Co you can expect to work with like minded people who challenge the status quo, care about what they do, learn from each other and never take their eyes off the end goal; we think that’s pretty special.
 
REF-221339