Customer support jobs

Director of Transformation (DDaT)

A leading national charity is seeking an Interim Director of Transformation (DDaT) to guide the organisation through a crucial 18 month period of modernisation. This is a senior mandate suited to someone with broad technology leadership experience in fundraising charities of around 100–250 employees, and the capability to drive major transformation programmes to completion, including a significant CRM migration and the development of a modern data platform.

In this role, you’ll take responsibility for ensuring the charity’s technology architecture is coherent, scalable and secure, overseeing key platforms such as Salesforce, Microsoft 365/Azure, and the charity’s evolving data lakehouse. You’ll bring structure to delivery and operations, managing internal teams and external partners, strengthening SLAs, and championing agile ways of working to ensure the organisation receives a high-quality, modern, and responsive technology service.

You’ll also lead the organisation through a substantial period of change, working closely with fundraising, digital, and operational teams to ensure technology aligns with strategic goals, particularly the ambition to scale income and deepen supporter engagement. Strong stakeholder management will be essential, as you will advise senior leaders and the Board on technology, risk, cybersecurity, and organisational readiness, while helping staff navigate a major shift in the charity’s digital and data capability.

Key skills & experience

• Senior, broad technology leadership within fundraising charities or similarly complex NFP environments (approx. 100–250 staff).
• Strong transformation experience across digital, CRM, data platforms, governance, and cloud architecture.
• Proven track record steering major CRM programmes (ideally Salesforce) and evolving modern Microsoft 365/Azure environments.
• Excellent stakeholder and change management capability, with the ability to influence at executive and Board level.

Salary: £100,000 – £120,000

Contract: Interim (18 months + potential to go perm)

Location: London (flexible hybrid working)

Join Isabel Hospice as our Senior Data Manager (Fundraising) and play a leading role in turning insight into income, helping us fund the vital care we provide every day.

About the role

You’ll play a pivotal role in shaping how we use data to drive growth across all areas of fundraising. From identifying new income opportunities and analysing supporter trends, to improving data quality and reporting, you’ll help ensure every decision we make is insight-led.

Your work will directly influence fundraising strategy, helping the team plan smarter campaigns, reach new audiences, and increase income through the intelligent use of data. You’ll also oversee our Raiser’s Edge CRM and lead our Supporter Care team to champion accuracy, efficiency, and a culture of data-driven improvement.

About you

You’re an analytical, strategic thinker who understands that behind every number is a story and an opportunity. With strong technical skills and a creative approach to insight, you know how to use data to drive action and income.

You’ll also bring:

• Experience in using data insight to identify and deliver new income opportunities
• A proven track record of improving fundraising results through data analysis and testing
• Strong skills in Raiser’s Edge (or similar CRM), reporting tools, and data visualisation
• A collaborative approach and excellent communication skills, enabling others to see the power of data in action

What we offer

• The opportunity to shape a data-led fundraising culture that delivers real income growth
• A supportive, values-led environment where insight drives impact
• The chance to make a meaningful difference every day through smarter, more informed fundraising

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus
• A friendly, supportive team that cares about your growth and wellbeing

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

Position: Community Fundraising Manager Scotland & North England
Type: Full-time (35 hours a week), permanent
Location: Homebased (Covering Scotland & North England will be expected to travel widely within this area as part of the role)
Salary: £33,044* per annum plus excellent benefits  
Salary Band and Job Family: Band 2, Charity

*you’ll start at our entry point salary of £33,044* per annum, increasing to £35,109* after 6 months service and satisfactory performance and to £37,174* after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Are you a strategic thinker with a passion for fundraising and building strong community connections?
Do you thrive on leading teams, driving innovation, and achieving ambitious targets?

If so, we’d love to hear from you! We’re looking for a Community Fundraising Manager to lead our regional fundraising team across Scotland and North England.

In this role, you’ll develop and deliver innovative fundraising strategies, inspire and motivate your team, and build lasting relationships with supporters, businesses, and community partners to secure sustainable income.

What you’ll be doing:

• Leading and motivating a regional team to deliver income growth and operational excellence.
• Developing and implementing regional fundraising strategies and budgets.
• Building strong relationships with donors, volunteers, and community partners.
• Identifying and securing new fundraising opportunities across multiple income streams.
• Ensuring compliance with fundraising standards and managing budgets effectively.
• Collaborating with internal teams to align fundraising activities with organisational goals.

Wha we’re looking for:

• Proven success in income generation and community fundraising.
• Strong leadership and team development experience.
• Excellent communication and stakeholder engagement skills.
• Financial management expertise and ability to deliver against targets.
• Competent in Microsoft Office and CRM systems, with a valid driving licence.

Why join us?

You’ll be part of a passionate team committed to making a real difference for people affected by MS. We offer flexible working, professional development opportunities, and the chance to lead innovative fundraising initiatives that change lives.

Closing date for applications: 09:00 on Friday 12 January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The postholder will manage our membership of groundwater professionals, support them and our core staff with their various deployments on humanitarian and development projects, manage the promotion of the organisation through external communications, social media, website and events, and provide administrative support to the Project Board.

Key Responsibilities

Membership Support

• Act as the first point of contact for members, ensuring effective communication and timely responses.
• Maintain and update the membership database and records.
• Develop initiatives to strengthen member engagement and professional exchange.
• Support members, and staff, with arrangements for overseas assignments, including pre deployment coordination (including insurance, risk assessment form, medical forms, code of conduct, partner administrative requirements) and logistics (flights, accommodation), general support during their assignments and post deployment review.

Public Relations Support

• Lead on the organisation’s external communications, including managing social media content.
• Oversee and update website content including members updates and case studies.
• Draft newsletters, press releases, and other external communications to promote the organisation’s work.
• Build and maintain relationships with partners, stakeholders, and media contacts.
• Organise and coordinate events, workshops, and conferences that engage the GWR membership.

Administrative Support

• Provide direct administrative support to the CEO, Grants Manager, Finance Manager and Technical Team Lead.

ESSENTIAL EXPERIENCE

• Good level of education, with the skills to communicate effectively in writing and orally.
• Demonstrable experience in administration and have strong organisational skills with the ability to multi-task, and alter priorities as required.
• Ability to build working relationships with a wide range of people, especially those whose first language may not be English.
• Demonstrated ability in managing social media accounts and web content.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and comfortable with digital platforms.
• Ability to work independently as well as collaboratively in a small team.
• Able to work from our offices in Dartington, Totnes

DESIRABLE

• Relevant degree or experience in administration, communications, public relations or similar.
• Experience using CRM software

 YOUR PROFILE

We are looking for someone motivated by a strong commitment to support marginalised communities and the extreme poor. You will be professional but with a natural ability to build collaborative relationships and support colleagues and members working often in challenging contexts. You will bring cultural sensitivity and confidence in engaging with a diverse international network of groundwater professionals.

The ideal candidate will be an effective communicator who can foster trust with members, supporters, and partners. You will enjoy writing clear, creative, and engaging content for social media and the website, using communication to share impact and strengthen connections.

You will need to also be organised and able to coordinate activities, support members and staff with preparations for overseas assignment whilst remaining flexible to adapt to rapidly changing circumstances that are common within the humanitarian sector in which we work. You will be proactive and comfortable in communicating independently, while drawing on the expertise of others to inform your approach.

Above all, we are looking for someone who will contribute positively to a happy, supportive, and effective working environment at GWR.

Visit our website for more details.

Aurora offers services across three sites in Worksop, Doncaster and Mexborough . Our Worksop Centre is home to the Heritage Hub, Valerie’s Tearoom, gym, support services and we are launching a newly transformed charity shop.

An inviting, modern space designed to raise vital funds and bring people together. Thoughtfully designed and sustainability-focused, it will offer good quality preloved fashion in a welcoming community setting. The shop offers a unique setting for someone looking for a role that goes well beyond standard retail.

As Retail Manager, you’ll help shape the shop from day one: setting it up, building a supportive volunteer team, and creating a welcoming space that reflects Aurora’s mission. We’re looking for someone with charity retail experience, an eye for trends and a passion for people.

If you want to use your retail skills to make a real difference, and help create a space the community can be proud of, we'd love to hear from you. 

About Aurora

Offering services across three sites in Worksop, Doncaster and Mexborough Aurora Wellbeing offers a unique service bringing together health and heritage to provide support for local people affected by cancer, and long-term health conditions. We encourage people to be active participants in their wellbeing, working together to improve physical and emotional health.

Charity Core Purposes: ‘The promotion of good health and wellbeing by assisting in the relief of symptoms and the improvement of the quality of life by providing supportive services to those who have been diagnosed with or affected by cancer and long-term conditions and providing support, information and education on the benefits of receiving complementary and holistic therapies as well as to build awareness of the links between heritage and good health and wellbeing, education and research of wellbeing to the general public as a whole.

Main Purpose

To lead and manage Aurora’s vision for retail whilst creating a warm, professional, and inclusive environment for customers and volunteers. The shop plays a vital role in generating income to support Aurora’s charitable work for people living with cancer.

Reporting to the Business Operations Manager, the Retail Manager will be part of a diverse team encompassing health and wellbeing, hospitality, heritage and support services. This is not a typical charity retail role as the shop is uniquely situated within a wellbeing and heritage centre that also includes a Tearoom, Gym and Community support facilities.

This is an exciting opportunity to shape a truly community-focused retail space, where creativity and innovation can be used to make the most of this historic and distinctive setting.

The Retail Manager will play a key role in the retail transformation, setting up the new shop, recruiting the team, training and establishing best practice and standards; bringing the retail vision to life.

Community Fundraiser - London​

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within London.​

Key Responsibilities: ​​​

• Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.​​

​For this role, the successful candidate must live in the London area.​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 04th January 2026

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

Maintenance Assistant – Yeldall Manor, Reading

Are you practical, reliable, and passionate about using your skills to make a real difference in people’s lives? Yeldall Manor, a Christian residential rehabilitation centre near Reading, is looking for a Maintenance Assistant to join our dedicated team.

In this role, you’ll help keep our beautiful grounds and buildings in excellent condition, ensuring a safe and welcoming environment for our residents as they rebuild their lives. Working closely with the Facilities Manager, you’ll carry out day-to-day maintenance, repairs, and small projects across the site. You’ll use your own trade skills and coordinate with contractors and volunteers to complete tasks in plumbing, electrical work, general building maintenance, and appliance repair.

You’ll also play a key part in our planned maintenance programme, keeping records up to date and advising on improvements where needed. Occasionally, you’ll supervise and support residents as they take part in maintenance work, helping them develop new skills and confidence as part of their recovery journey.

Beyond the practical side, this role is about people. You’ll be part of a caring, faith-based community that supports men overcoming substance misuse. You’ll have opportunities to encourage residents in their recovery and spiritual growth, participate in times of prayer and worship, and contribute to the wider life of Yeldall Manor.

We’re looking for someone who is hands-on, organised, and able to maintain firm but caring boundaries. You’ll need to be comfortable working as part of a team, supporting others, and upholding the Christian ethos and values that underpin everything we do.

Yeldall Manor is a Christian organisation, and this role carries an occupational requirement for the successful candidate to be a committed and practising Christian, able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).

We are committed to safeguarding and promoting the welfare of our residents. The successful candidate will be required to complete an enhanced DBS check.

If you’re ready to use your practical skills to help transform lives, we’d love to hear from you. Please send your CV and a covering letter explaining your suitability for the role as outlined in the job description.

We look forward to welcoming you to the Yeldall Manor team!

We are seeking someone with great administrative and people skills to join our friendly team (16 hours per week) to support our Administration and Supporter Relations functions while being the welcoming face of Yeldall Manor. This is a fantastic opportunity for someone with excellent great attention to detail and a passion for helping others to join a Christian organisation dedicated to supporting men in their recovery.

As Administration Assistant, you will provide crucial administrative support for the Administration & Supporter Relations Manager and other staff with tasks such as processing and recording residents’ leave applications, preparing thank you letters, assisting in the preparation and despatch of the monthly prayer diary and supporting the wider staff team with other administrative tasks as applicable (copying, laminating, data entry, document creation and editing).

As Receptionist, you will be the first point of contact for visitors, callers, and residents. You'll warmly welcome guests and help direct enquiries as needed, and handle reception duties with professionalism. This includes staffing the reception desk, accessing calendars, sending emails, and performing other basic administrative tasks to keep the front office running smoothly.

Yeldall Manor is a Christian organisation, and this role requires a committed Christian faith to meet the occupational requirements (in accordance with Schedule 9 of the Equality Act 2010). We ask all staff to engage with and support our residents in their recovery journey, offering encouragement in both practical and spiritual matters.

This is a part-time, permanent position (16 hours per week). You will share Reception duties with the existing Administration Assistant/Receptionist, based in the ground floor Main Office of Yeldall Manor, located in a beautiful rural setting. Lunch is provided daily with staff and residents.

If you're interested in this opportunity and feel you have the skills to help support the work we do, we’d love to hear from you. Please submit your CV along with a covering letter explaining your suitability for the role as outlined in the job description.

Yeldall Manor is committed to safeguarding and promoting the welfare of its residents, so the successful candidate will be subject to a satisfactory enhanced DBS check. If you are in recovery, you must have a minimum of two years’ clean time.

We look forward to hearing from you!

Location: York, Potteric Carr or Stirley
Department: Fundraising
Salary: £27,697 - £30,811 per annum
Hours: 35 hours per week
Contract Type: Permanent

Yorkshire Wildlife Trust is one of the UK’s fastest growing nature conservation organisations and seeks to appoint a Corporate Partnerships Officer.

We are looking for an enthusiastic and highly organised Corporate Partnerships Officer to support our South and West regions by growing and stewarding corporate support for Yorkshire Wildlife Trust. This varied and rewarding role leads the administration and development of our Corporate Membership scheme, Wild Work Days, and Corporate Volunteering programmes helping businesses take meaningful action for nature while securing vital fundraised income.

You’ll be the main point of contact for corporate supporters in South and West Yorkshire, providing exceptional supporter care and coordinating a programme of engaging activities, events and communications. From managing Wild Work Days and driving new corporate fundraising initiatives, to developing affinity partnerships, delivering inspiring stewardship and communications, and ensuring accurate data handling and due diligence, you’ll play a key role in strengthening business relationships and maximising income. You’ll collaborate with colleagues across YWT and RSWT, represent the Trust externally, and support the delivery of a programme of events aligned with our Fundraising Plan.

We’re seeking a natural communicator with excellent organisational skills, a keen eye for detail, and experience delivering high-quality supporter or customer care. You’ll be confident coordinating multiple tasks to tight deadlines, producing engaging written communications, and building strong relationships with a range of stakeholders. Knowledge of fundraising, marketing or corporate giving is desirable, alongside strong administrative skills and competency in Microsoft Office and CRM systems. You’ll be motivated by targets, able to work both independently and as part of a team, and comfortable travelling across our sites. A full driving licence and access to your own vehicle are essential.

If you’re passionate about engaging businesses to help protect Yorkshire’s wildlife and wild places, we’d love to hear from you.

How to apply:

Please submit an up-to-date CV and supporting statement. When writing your supporting statement, please ensure you describe your relevant knowledge, skills and experience aligned to the Person Specification within the Job Description. Please be aware that if you only submit a CV, your application may not be considered.

Please DO NOT include any personal details (name, address etc) on your supporting statement.

Closing date: 11 January 2026 at 12am
Interview date: Friday 23 January 2026

Please note that applications received after the closing deadline may not be considered. The Trust regrets that it is unable to give feedback on unsuccessful applications.

We are committed to creating a Movement that recognises and truly values individual differences and identities. We value diversity and are committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want our people to flourish, just like nature.

REF-225 682

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds we raise in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

You're an experienced people manager; you are creative and resourceful and can use this to generate customer, donor and colleague loyalty. You'll need to be well organised with great communication skills to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the role described.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

We are delighted to be working in partnership with World Vision UK. As a global Christian humanitarian charity, World Vision is dedicated to tackling the root causes of poverty and injustice, empowering children, families, and communities to thrive. Through advocacy, emergency relief, and long-term development, they bring hope and transformation where it’s needed most. At the heart of their mission is a deep commitment to demonstrating God’s unconditional love.

We are seeking a strategic and innovative Supporter Experience Manager to lead and deliver an engaging product experience across World Vision's regular giving portfolio, with a particular focus on their flagship Child Sponsorship programme. This is an exciting opportunity to drive supporter satisfaction, loyalty and retention by enabling donors to see the tangible difference they're making in the lives of the world's most vulnerable children.

In this influential role, you'll develop, test and optimise the end-to-end donor experience, ensuring communications and touchpoints are tailored to audience behaviours through smart segmentation and a test-and-learn approach. You'll lead experience improvements for the critical first year of Child Sponsors' journey, manage a rigorous testing programme, and be a key business owner for the supporter CRM system. With responsibility for delivering ambitious KPIs around retention, satisfaction and committed giving income, you'll collaborate across the World Vision Partnership to deliver continued innovation in fundraising product experiences.

This is also a fantastic opportunity to demonstrate effective Christian leadership, managing the Individual Giving Experience team to grow skills, engagement and commitment.

The successful candidate must be able to demonstrate:

• Experience delivering complex, multi-channel direct response campaigns
• Strong use of data and customer insight to drive innovation
• Strong knowledge of segmentation, targeting and creating campaigns tailored to distinct audiences
• Experience of successful people management and coaching others for growth and development

Come and create real, lasting change on a global scale. Join a passionate, purpose-driven team dedicated to transforming the lives of the world's most vulnerable children. At World Vision, your work will bring hope, drive progress, and deliver life-changing support to children who need it most, wherever they are in the world. This is your opportunity to make your fundraising and product management skills count where it matters most.

This role is subject to a DBS check, which will be carried out by the employer.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

Charisma is committed to inclusive and accessible recruitment processes. If you have any reasonable adjustments or wish to apply for this role under the Disability Confident Scheme, please confirm in your application, or contact our Operations Teams separately. Charisma will ensure all candidates who disclose that they wish to apply under the Disability Confident Scheme and that meet the minimum criteria for the role will receive an opportunity to interview with the Charisma Consultant representing the vacancy.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion*, sexual orientation, age, veteran status or other category protected by law.

*In accordance with the Equality Act 2010, Part 1, Schedule 9, it is a genuine occupational requirement that the post holder is a practicing Christian and in agreement with World Vision’s mission and values.

Location: Hybrid, Milton Keynes (min 2 days onsite per week)

Hours: Full-time 36.5 hours per week. Part time considered (min 30 hours per week)

Closing date for applications: Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.

 The Opportunity:

As Operations and Impact Manager, you will provide the operational stability and strategic insight that enables our team to fight for equality for young migrants. By ensuring strong systems, financial health, and data-driven impact evaluation, you will help us deliver campaigns, advocacy, and support that change lives. Your work will empower We Belong to grow sustainably, remain accountable, and amplify the voices of young migrants across the UK.

Key Responsibilities:

·Lead organisational systems and operations to ensure smooth, efficient processes across finance, compliance, and team workflows.

·Drive impact and learning frameworks, embedding data-driven insights into strategy and reporting.

·Manage cross-team projects and fundraising pipelines, supporting timely delivery of proposals and reports.

·Support governance and strategic planning, preparing board papers and ensuring compliance.

·Line manage communications, ensuring campaigns and content reflect We Belong’s mission and values.

We are excited to offer a fantastic opportunity for a motivated and enthusiastic individual to join our Development team. This role is ideal for someone who is passionate about the arts and eager to build a career in fundraising.

As part of our small, dynamic and purpose-driven team, you will play a key role in helping to grow support for our work. You will bring excellent organisational skills, attention to detail and a commitment to collaborative working and high professional standards. With previous administrative experience, confidence using Microsoft Office, and a background in a customer-focused environment, you will feel at home in this varied, people-focused role.

Alongside your core responsibilities, you will help maintain our organisational database and support the coordination and delivery of a diverse programme of supporter events—ensuring that every guest enjoys an exceptional experience. (Please note that some evening and weekend work will occasionally be required.)

A key feature of this role is the comprehensive training programme built in to support your professional growth. You will receive structured development across all areas of fundraising—including trust and foundation fundraising, individual giving, stewardship, event management and data management. This is a role with real potential; you will learn, grow, and see your work make a meaningful and visible impact.

As Development Executive you will

• Manage the Spektrix CRM database
• Work alongside colleagues to deliver bespoke supporter events in Leeds and at venues across the UK
• Research and collate data to support fundraising activities
• Work with colleagues to draft funding bids and reports
• Support the smooth running of the Development department
• Be supported with an in-depth training programme to develop your skills as an arts fundraiser

We are looking for someone who

• Has administrative experience, organisational and time-management skills – able to manage multiple priorities effectively
• Has experience using or an interest in learning how to use CRM systems (ideally Spektrix) to manage data and support fundraising activities
• Is a motivated self-starter with strong interpersonal skills and the confidence to engage with Northern Ballet’s supporters
• Has a passion for arts and culture

Cambridge Science Centre
For more than ten years, Cambridge Science Centre (CSC) has been sparking
curiosity and a love of STEM (science, technology, engineering and mathematics) in
young people across the East of England.

Job Description
This role is central to positioning CSC as the leading small-to-medium-sized science
centre and STEM engagement organisation in the UK. Working with the CEO and
Directors, you will help identify opportunities, shape CSC’s marketing strategy, and
translate that into an objective-led plan of action. You will be responsible for all CSC
marketing campaigns and activity, owning the brand and its development across all
key audiences, including the public, community groups, teachers and school leaders,
corporate CSR teams, and educational grant providers.
You will lead CSC’s marketing partnerships and publicity channels, including the
website, social media, YouTube, and press contacts. You will set the strategic
direction that informs our creative approach, energising staff to push creative
boundaries across video, social media, digital platforms, and live engagements.
In addition, you will ensure the organisation is supported with up-to-date collateral
across all major functions and initiatives, while fostering a customer-focused approach
through media and marketing skills training across the organisation.
Key Responsibilities
● Develop and manage all CSC marketing and advertising activity, strategically
prioritising initiatives to achieve annual targets within the marketing budget.
● Own all aspects of CSC’s brand and the development of CSC’s storytelling
framework, ensuring content consistently communicates impact, inclusivity,
scientific curiosity, and community value.
● Support the CEO in the development and revision of a multi-year marketing
strategy, identifying top-priority objectives for focused campaigns which you
will then own.
● Maintain a cross-organisation annual marketing plan and quarterly update
schedule with key staff members to help identify ongoing opportunities to
promote CSC activities, products, community engagements and programmes.
● Working with the broader CSC team, create and manage a marketing content
development plan, including case-studies, blogs and social-media threads, to
best seize publicity opportunities and achieve annual marketing objectives.
● Establish annual marketing targets, and own and track marketing metrics
across all key audiences, including the public, schools, community groups,
corporate partners, and the informal education sector, including quarterly
reports on progress.
● Identify and manage marketing risk for the organisation, including considered
fast-response on public platforms as appropriate.
● Develop and manage all CSC marketing relationships with partners and
press.
● Own all press and publicity channels, driving up quality engagement with CSC
through the CSC website, social media, YouTube, etc.
● Create and manage a CSC collateral database, ensuring responsiveness to
business development priorities.
● Empower and upskill CSC staff to actively support marketing campaigns and
storytelling efforts.

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● Ensure that community and partner engagements are effectively supported
with marketing and awareness-raising initiatives.
Person Specification
Essential Criteria
● Significant experience in a senior marketing role, including annual budget
planning, press engagement, and campaign management.
● Proven experience in brand development and stewardship of brand identity.
● Experience in managing publicity channels, including websites and social
media.
● Experience in setting marketing targets and measuring progress to achieve
specific business development objectives.
● Experience in business-to-consumer advertising, ideally within a family, youth,
or event-oriented organisation.
● A people person: you enjoy working with others to help bring their stories to life.
● Excellent verbal and written communication and presentation skills.
● Driven to deliver timely, high-quality outcomes in everything you do.
● Proven ability to adapt quickly and effectively to changing priorities.
● A commitment to equity, diversity, and inclusion.
● A collaborative work ethic, enabling you to work effectively with colleagues and
partners across a wide range of projects.
● Competent with digital tools, comfortable working with digital content and
analytical platforms.
Able to achieve a satisfactory enhanced DBS check.
Desirable Criteria
● Business-to-business marketing, and business partnership marketing
experience
● Relevant business, charity or educational press contact network
● Work with community- and value-based organisations
● Experience in developing and maintaining product and marketing collateral
● Experience in science communications or of working with families, adults and
children
● Customer service skills and experience
● Level 3 or equivalent qualifications in a STEM subject
● Full clean driving license