Customer support officer jobs
Who we are
Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education. Working in areas of high deprivation, we support and train schools and their kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share our learning and resources freely, aiming to inspire and enable others to follow our lead.
We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.
About you and the role
This is a pivotal role, at a pivotal moment for us. We are entering a critical growth phase, which includes rapidly expanding our own operations and managing significant external partnership. As Head of Finance & Systems, you will be accountable for ensuring we have the right systems and structures in place to grow at pace without detriment to good governance.
The purpose of this role is to lead on our finance strategy, and ensure all of our systems, reporting and processes are helping to drive forward the charity and deliver on our objectives at scale. You will work closely with the Chief Executive and Directors to ensure that financial planning is effective and supported by accurate data analysis. You will report directly to Trustees as required and ensure that the highest standards of transparency and probity are maintained.
You will be joining the team during a period of growth in the size and complexity of our delivery. We currently have 24 employees and anticipate growing significantly in the next twelve months. You will have a crucial role in shaping our systems and processes to ensure we can scale effectively, both our existing programmes and a new membership-based programme that is in development. We’re looking for an experienced finance professional with an interest in effectively using technology and systems to drive efficiency, without compromising on accuracy or compliance.
You will oversee all financial administration, ensuring this is carried out proficiently and in line with all legal and regulatory requirements, including ultimate responsibility for ensuring that all statutory filings are made accurately and on time. Your role will also encompass ensuring that we operate within legal & regulatory frameworks and stay up to date with changes in relevant legislation.
The responsibilities, skills and experience listed below are intended to give you an idea of what we need for this role. If you don’t meet every requirement, but feel as though you would be able to work with us to deliver the majority of them, we would urge you to apply anyway. We are dedicated to building a diverse and inclusive workplace, and for us the most important ‘experience’ is passion for our mission. You may be just the right candidate for this, or other roles.
We want to get to know you at the interview and understand we can do this best if you’re at ease. We’re an inclusive employer and work hard to create a welcoming working environment for everyone, including appointing a neurodiversity champion to help us identify how we can make our work environment work for everyone. If you need adjustments to the interview process please let us know.
As we work with children & young people, an offer of employment will be subject to satisfactory references and DBS clearance, in line with our safeguarding policy.
Key responsibilities:
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Developing a comprehensive financial strategy that supports the delivery of the charity’s objectives and activities
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Developing our systems strategy, including reviewing suitability of our current systems (Quickbooks for accountancy, Beacon CRM, PLEO for expenses management, Survey Monkey for data collection etc. ) and ensuring optimal use of systems, maximising automation, and using AI where appropriate.
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Constantly seeking to develop and improve the organisation’s financial systems, policies and procedures to promote dynamic, best practice and up-to-date application of tools, systems and approaches
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Leading and developing the Finance and Office Manager and ensuring effective support from the external book-keeping team.
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Lead on creation of the annual budget, working closely with Directors.
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Advising the Chief Executive, team and Trustees, ensuring that benefits and risks of decisions are fully considered and fit with the overall financial strategy
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Oversee sound financial administration, management and governance across the organisation, ensuring robust financial controls in place and operating effectively.
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Provide leadership and guidance to all things finance related, providing mentoring and support to the team, and coaching on financial awareness.
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Accountability for monitoring that the organisation’s services are, and will, run to budget, supporting budget holders and reporting promptly on risks
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Have ultimate oversight of the external audit and production of the statutory accounts, supported in delivery of this by the Finance & Office Manager
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Oversee production of management accounts and bespoke financial reports, including accurate forecasting, incisive analysis and accessible narrative commentary, ensuring decision-makers have the information they need.
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Forecasting cash flow and managing the treasury position.
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Support the Partnerships & Impact team and Programme Managers with financial inputs to funding proposals and ensure restricted funds are used in compliance with grant conditions.
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Oversight of finance, governance and basic HR administration, supporting the Finance and Office Manager with high profile or complex queries, seeking specialist advice on financial or compliance matters as required
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Ensuring GDPR compliance across the organisation
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Leading an effective risk management process.
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Ensuring the organisation’s compliance with charity law, in accordance with the Charity Commission in England & Wales and all financial reporting requirements.
Skills & experience:
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You have interest and belief in our mission, to improve kids’ health through improving food and food education in schools
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You have full or partial qualification through an accredited accountancy body
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You have experience in a senior finance role (e.g., Director, Head of) in any sector, and some experience within a finance function in the 3rd sector (in particular familiarity with Charities SORP and experience of administering restricted funds).
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You have experience of audit
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You enjoy a mix of leadership and rolling up sleeves to get hands on
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You take a pragmatic and dynamic approach to robust financial management
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You can turn complex and dry data, into clear and engaging narrative
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You have project managed the implementation of new systems (accountancy / CRM / data) and have a good awareness of new technologies
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You are organised, methodical, strong on detail, and able to map out deadlines and plan ahead
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You are skilled in leading a team and building rapport with people, and strike a balance between being supportive and challenging
Benefits
You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.
We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays. We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.
We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.
Application process
In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.
We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.
Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.
Expected duration of this application process: 7 weeks
First interviews will be held on Thurs 14th Aug.
Second interviews will be held on Weds 20th Aug.
We’re on a mission to transform kids’ health through food – plate by plate, class by class, school by school.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Shop Manager
Working Pattern: 5 out of 7 days per week to be agreed with successful candidate
SALARY: £15.12 per hour
CONTRACT: Fixed until October 2026. Possibility to extend depending on lease and successful turnover
Bring your retail know-how and leadership skills to a role that makes a difference.
We’re looking for a dedicated Store Manager to take the lead in overseeing the daily operations of our brand new shop in Leyton — driving sales, inspiring a positive customer experience, and ultimately helping to fund vital support services for older people in Waltham Forest.
In this role, you’ll be at the heart of the store, guiding a fantastic team of staff and volunteers. You’ll play a key role in their development, offering clear leadership, hands-on training, and day-to-day support to help everyone thrive.
If you're an experienced retail manager with strong people skills and a desire to use your talents for a cause that really matters, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Be part of something extraordinary at Epilepsy Society. We are seeking a value’s driven Legacy and Individual Giving Lead to join a charity that provides world leading support for people with epilepsy through Care, Research and Advocacy.
Key Accountabilities
- Responsible for the end-to-end management of the Legacy Marketing Programme, including Gifts in Wills
- In collaboration with the Individual Giving and Philanthropy Manager, develop and evolve the Legacy Marketing Programme, including In Memory and Tribute Fund marketing, in alignment to the Charity’s mission and strategic goals
- Execute and further develop a comprehensive legacy strategy, with a focus on retention and income growth through, tested supporter journeys, digital channels and automation. Planning for journeys to end with a gift in a will
- Optimise and create supporter journeys to increase propensity to give and drive loyalty and consideration among legacy and individual giving prospects
- Responsible for aligning legacy acquisition and retention marketing to the individual giving programme, to maximise uptake and engagement. In conjunction with their manager, work together to develop new ideas and best practices to improve the number of legacy pledges and the income from In Memory fundraising to increase annual gift amounts
- Achieve income targets that support the delivery of fundraising goals aimed at delivering in excess of £3m+ per annum
- Campaign Management: Plan, execute, and evaluate multi-channel fundraising campaigns, including direct mail, email, and social media, to maximize giving. Keep track of results and flag under or over performance in a timely manner
For the full job description, please download the recruitment pack attached.
The post holder should demonstrate our people values of CAIRO (Caring, Accountable, Improving, Respectful and Open.
What we can offer
• 27 days annual leave + bank holidays, with the ability to buy and sell annual leave
• A generous Employee Referral Scheme (refer a friend and earn up to £150)
• Length of service awards
• Access to shopping discounts and cashback with thousands of retailers through Purple Rewards
• Staff recognition scheme
• Excellent training and development opportunities
• Group Pension
• Life Assurance (2x your annual salary)
• Confidential, supportive Employee Assistance Programme, accessible 24/7
• Salary Finance, offering you products linked to your salary and tailored to your individual circumstances. Providing services such as loans, advances, savings and financial education
On-site, there is plenty of free car parking, a Café and beautiful grounds to work in and be surrounded by.
If you have the right skills and experience and are inspired to apply, please do so by uploading your CV and covering letter explaining how you meet the person specifications of the role.
A DBS (Disclosure & Barring) check will be required before appointment is confirmed.
We reserve the right to close the post early once we have received a sufficient number of applicants: please submit your application as soon as possible to avoid disappointment.
The client requests no contact from agencies or media sales.
Youth Futures Foundation is looking for a senior External Affairs professional to lead a busy multi-disciplinary team to drive our reputational, influencing and engagement work as the What Works Centre for Youth Employment.
About the role
- This is a newly created role where you will have responsibility for driving an integrated approach to our audience influencing to deliver our strategic objectives, through collective oversight across our public affairs, stakeholder relations, communications and marketing work.
- The post holder will report to the Director of Policy and External Affairs and work closely with the CEO, wider Senior Leadership Team (SLT) and the Deputy Director of Strategic Development to enable purposeful reputational growth, enhanced brand recognition and the delivery of external impact.
- The post holder will need to be an experienced leader and manager; a people person able to inspire, nurture and support a team of motivated engagement and communications professionals as well as deputising for the Director more widely when required.
- To be successful, the post holder will need to be able to balance big picture thinking with driving practical implementation and outcomes across the team and thriving in ambiguity when needed. The skills and experience to drive and support internal change to foster an optimal operating environment and ability to design and embed future focused ways of working will be important to the success of the role
This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information, please download our recruitment pack.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.




The client requests no contact from agencies or media sales.
Are you interested in being part of a team making a tangible difference in Norfolk? Can you harness technology, data, and communication strategies to amplify community impact? Do you have experience in CRM, data analytics, and systems optimisation? If so, you might just have found your dream job.
This new role is pivotal to Norfolk Community Foundation’s desire to harness technology, data, and communication strategies to amplify community impact.
About the role
The Head of Digital Transformation and data strategy reports to the Director of Finance and Operations and is part of the Senior Management Team working closely with the Chief Executive.
Key responsibilities will include:
- Modernising systems and workflows to enhance organisational efficiency and resilience.
- Leveraging data insights to inform strategic decisions.
- Strengthening digital communications for stakeholder engagement.
- Driving responsible innovation, including AI and automation, to improve efficiency and impact.
About you
We are looking for someone with a strong track record in strategic leadership and digital transformation, who can confidently set a vision and drive innovation across an organisation. You will be experienced in managing CRM systems (particularly Salesforce), data analytics, and optimising systems to improve performance and efficiency.
You will have excellent analytical and problem-solving skills, with the ability to translate complex data into meaningful insights and actions. A deep understanding of cybersecurity, GDPR, data governance, and risk management is essential, as is a forward-thinking approach to emerging technologies, including AI and automation. This is a fast-paced role that requires initiative, adaptability, and a passion for continuous improvement.
What can we offer you?
We have a range of benefits that we offer our staff, including:
- 25 days holiday (pro rata) plus bank holidays.
- Up to 3 ‘Development Days’ a year to pursue passions, volunteering or learn new skills.
- Flexible working options available.
- A health and wellbeing plan, providing money back on optical, dental, physiotherapy and more, access to advice and support, and discounts and rewards from hundreds of leading retailers, restaurants and destinations.
- Pension scheme.
- Death in service cover.
- Training and development opportunities.
- Visits to see the impact of the difference the Foundation is helping to make happen.
Who are the Norfolk Community Foundation?
We are a local charity with a clear vision of strengthening communities from the bottom up to make Norfolk a vibrant and fairer place to live. Working in partnership with local charities and community groups by providing them with funding, leadership and guidance, we help to inspire local people and those with an interest in Norfolk to give funds, time and resources to support their communities.
To build stronger communities in Norfolk from the ground up.
The client requests no contact from agencies or media sales.
Senior Grants Officer Location: Fully Remote Salary: £30,000 per annum plus benefits We are recruiting for a Senior Grants Officer. The Fundraising Department at The Forward Trust plays a crucial role in supporting our mission to empower individuals to break the cycles of addiction, crime, homelessness and unemployment. Our team is dedicated to securing vital funds, generating around £2million per year, through various channels, including grants, events, corporate partnerships, and individual donations. We work collaboratively across departments to develop and implement effective fundraising strategies, ensuring that we can continue to provide life-changing services to those in need. One of our unique strengths is the ability to place our service-users at the heart of everything we do, including fundraising. With around a third of our workforce in active recovery and/or having had experience with the criminal justice system, and access to our community of over 28,000 individuals who have benefitted from our support, we can provide living proof of our long-lasting impact. By joining our team, you will be part of a dynamic and passionate group committed to making a tangible difference in people's lives. Role Responsibilities An exciting opportunity has arisen within our Fundraising Team to help grow and maximise income from trusts and foundations and other grant giving organisations. As an integral part of the team, you will identify, engage, and approach new grant giving organisations as well as maintain and strengthen relationships with existing supporters to secure funding for our life changing and life-saving services across prisons and communities in the UK. Over the last two years, we have been working hard to lay the foundations to be able to engage and secure more supporters and advocates for the organisation, enabling us to increase the amount of charitable income we secure. With a new strategy, team structure and customer relationship systemin place, it is a great time to be joining a passionate, fun, and target-driven team within a motivating and inspirational environment. You will be working as part of a team of 10 and the role is fully remote with expectation to travel to Vauxhall once per month. You will also be expected to have the flexibility to attend events and be able and willing to travel to the services in the organisation and supporting fundraising events. Please not you will need at least 1 years' experience of trust and grant fundraising. The Ideal Candidate We are looking for a excellent communicator who is good at building and maintaining relationships and who has writing and fundraising experience. Please also see a list of skills and experience needed for this role below;
About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
To Apply If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application. |
Job Summary
Salary: £42,000 - £45,000 per annum (£25,200 - £27,000 per annum pro rata)
Work Location: Charrington Street, London NW1 1RD
Hours per week: 21.6 hours per week (0.6 FTE), normally to be worked in the afternoons Monday to Thursday
Leave: To be taken during non-operational periods and school holidays
Contract type: Fixed Term to 31 July 2026
Closing date: 9 July 2025
Interviews to be held: week of 14 July 2026
About Camden Learning
Launched in 2017, Camden Learning is a schools-led partnership between Camden schools and Camden Council. All Camden schools are involved, co-constructing a model based on the principle that collective effort achieves more. We aim to drive improvement for all, guided by values of excellence and social equity. Camden Learning is a pioneer in school-led partnerships, establishing a successful model for cooperation and improvement.
We have launched a new Opportunity Centre at 52 Charrington Street, Somers Town as part of the innovative London AI Campus. The Centre will provide young people with access to technology, digital learning, and AI education, extending learning beyond the classroom in a secure and inspiring environment.
The role
We are looking for a dynamic and passionate Opportunity Centre Officer to lead operations at this innovative space, ensuring it becomes a hub of inspiration and growth for young people.
This role will oversee the Centre’s daily operations, ensure smooth delivery of engaging learning experiences, and collaborate with schools, partners, and the community to provide meaningful development opportunities for young people.
This is a fixed term contract starting late August/early September 2025 until July 2026.
Key Responsibilities:
Operational Management:
· Oversee day-to-day access and use of the Centre, including student registration and visitor management.
· Ensure the facility is safe, secure, and welcoming, including health and safety checks, safeguarding measures, and ICT setup.
· Coordinate the planning, setup, and cleanup of learning activities.
· Manage basic building maintenance, including coordinating repairs, ensuring cleanliness, and overseeing general upkeep of the facility.
Youth Engagement & Programme Delivery:
· Support external facilitators and partners in delivering inspiring and educational sessions.
· Foster a positive learning environment, ensuring young people are engaged, motivated, and safe.
· Work with partners to design and improve activities that promote personal and social development.
Administrative & Event Coordination:
· Manage the Centre’s calendar, schedule activities, and coordinate events with schools, parents, and external partners.
· Create promotional materials and manage digital communications to raise awareness of the Centre’s offerings.
· Assist the AI Campus Director with key administrative tasks.
Stakeholder & Partner Collaboration:
· Build and maintain strong relationships with schools, parents, students, and community organisations.
· Act as a Camden Learning ambassador, promoting inclusivity and positive learning outcomes.
Safeguarding & Compliance:
· Act as a Deputy Designated Safeguarding Lead, ensuring all safeguarding policies are upheld.
· Conduct regular health and safety checks, addressing any issues proactively.
Continuous Improvement:
· Gather feedback from students, parents, and partners to identify service gaps and opportunities for enhancement.
· Contribute ideas to further develop the Centre’s programming and operational excellence.
About You:
You are passionate about creating safe, inclusive spaces where young people can thrive. You have a hands-on approach, excellent organisational skills, and a commitment to continuous improvement. Your ability to engage with diverse stakeholders, combined with your dedication to operational excellence, will make you a vital part of the Opportunity Centre team.
Essential Skills and Qualifications:
· Experience working with young people in educational, youth work, or community settings.
· Strong interpersonal skills, with the ability to build relationships with students, parents, and partners.
· Knowledge of safeguarding practices and experience acting in a safeguarding capacity.
· Confidence in handling practical site operations, including health and safety, security, and ICT tasks.
· Proficiency in Microsoft Office (Outlook, Word, Excel) and the ability to quickly learn new IT systems.
· Administrative expertise, including managing schedules, creating promotional materials, and handling logistical coordination.
· Strong written and verbal communication skills, with a good standard of English and Maths.
· Relevant Level 3 qualification (e.g., education, youth work) or equivalent experience.
Personal Attributes:
· Highly organised and proactive, with a problem-solving mindset.
· A collaborative team player committed to positive youth outcomes.
· Passionate about education and community development.
· Adaptable and resilient, capable of managing multiple priorities
Staff benefits
· We offer 30 days’ annual leave entitlement as well as bank holidays, increasing to 33 in the first three years in post. (Note this is the full time allowance which will be pro-rated for part time hours).
· A generous NEST pension – with a minimum 10% employer contribution.
· Death in service benefit 3 x your salary.
· We value output over hours. We recognise our people have responsibilities and interests outside of work and we support flexible working arrangements, all dependent on the needs of the service.
· Season ticket loans and Cycle to Work Scheme, with savings of between 32% and 42% on the standard retail price of a new bike.
· A collection of staff discounts, on shops and health clubs, travel, and insurance, including from many of the worlds-leading technology manufacturers.
· Corporate rates for membership of GLL - Better Leisure.
· An Employee Assistance Programme.
· Free Hearing tests, Eye tests and Health checks.
Our commitment to inclusive recruitment
For education organisations to flourish, improve performance and genuinely represent the communities they serve – it’s essential that we seize the opportunity to develop a diverse workforce.
We know that to make a lasting difference in the lives of children and young people, the very best talent from our society needs to be identified, supported and retained.
Our organisations perform better when they reflect the rich breadth and depth of our society – and we should be proud to bring together a dynamic combination of knowledge, skills and lived experience.
In practice, an inclusive approach to recruitment takes care and attention. We are all stakeholders in the education system – so together we need to continue to challenge recruitment norms, processes, and behaviours.
We are committed to recruitment campaigns that are developed with inclusivity at their core, whilst keeping a resolute focus on the best choice of candidate for the post.
Pillars of an inclusive approach
1. Ensuring roles are designed and described clearly and accurately, removing hidden barriers that might inadvertently dissuade a great candidate from applying.
2. Communicating a clear commitment to inclusivity throughout all recruitment marketing materials – showing as well as telling candidates that we are an open, inclusive employer.
3. Taking positive action by seeking and welcoming applications from under-represented groups – using recruitment interactions and headhunting to reach a wider pool.
4. Assessing impact and improvement through effective diversity and equal opportunities monitoring and ongoing dialogue with staff.
Camden Learning is a schools-led partnership. We aim to drive improvement for all, guided by values of excellence and social equity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Click apply now to see full candidate pack! Start date: ASAP
This is a pivotal leadership role at a time of strategic change and opportunity. The Head of Income Generation will be responsible for delivering significant and sustainable income growth across our key fundraising streams: Corporate Partnerships, Community & Events, Trusts & Grants, Legacies, and Lottery & Individual Giving.
You will lead, inspire, and develop a high-performing fundraising team, and play a key role in shaping our organisational direction as part of the Senior Leadership Team. This role requires strategic thinking, strong leadership, and a hands-on approach to business development and relationship building.
Key Responsibilities
Strategic Leadership
- Lead the development and delivery of the income generation strategy in line with the new three-year organisational strategy.
- Identify and develop new opportunities for sustainable income generation across all core streams.
- Set and monitor annual income targets, KPIs, and budgets, ensuring accountability and strong financial oversight.
- Support the CEO as part of the Senior Leadership team and contribute significantly to the growth of the charity.
- Hold a key working relationship with the Marketing and Comms Manager, making sure both departments are fully aligned with our new strategy.
Fundraising Development
- Oversee and grow income across:
- Corporate Partnerships – build strategic, long-term relationships with businesses.
- Community & Events – lead a refreshed programme of events and supporter engagement.
- Trusts & Grants – work with external agencies to support in securing significant grants.
- Legacies – work with external agencies to nurture and grow our legacy giving programme
- Lottery & Individual Giving – expand and innovate our donor base through creative campaigns.
Team Leadership
- Manage, support, and develop the Fundraising Team, fostering a culture of collaboration, ambition, and performance.
- Embed a values-led, supporter-centric approach within the team and across the charity.
Job advert maybe withdrawn early if suitable number of candidates have been shortlisted.
Granting the wishes of children living with life-threatening or terminal illness



Contract Type: Part-time (4 days per week – 0.8 FTE)
Salary: £30,000 FTE (pro rata for 0.8 = £24,000 per annum)
Location: Hybrid; Tues – Thurs in the NYJO office
Reports to: Marketing & Communications Manager and Head of Fundraising, with collaboration across the team
Application Deadline: 25th July 2025
Start Date: Mid August 2025
Job Purpose:
This is a dynamic and developmental role designed for a candidate with at least 1 years' experience in fundraising or marketing within an arts or charitable organisation. The role is split evenly across fundraising and marketing and communications and will contribute directly to NYJO’s growth and sustainability by supporting our external affairs through income generation, audience engagement, and public profile.
We are looking for a confident, creative and self-motivated individual who can manage their workload independently, communicate effectively with donors and audiences, and is excited to grow their skills in both fundraising and communications within a fast-moving, ambitious organisation.
Key Responsibilities:
Fundraising (2 days per week)
Trusts, Foundations and Statutory Funding
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Conduct research and develop profiles on prospective trusts and statutory funders
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Draft briefing notes and maintain an up-to-date prospect pipeline
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Support grant administration: acknowledgements, processing, and internal logging
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Assist with preparation of Arts Council England reporting
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Draft small trust applications (up to £10k) with guidance from Head of Fundraising
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Help gather content, data and evidence to support medium/large bid development
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Lead the collation and drafting of funder reports
Individual Giving & Membership
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Administer NYJO’s membership scheme (renewals, fulfilment, member queries)
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Draft and distribute the Members’ newsletter, both digital and physical
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Organise cultivation events, manage RSVPs, support logistics and attend events
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Maintain donor records on our CRM Beacon in line with GDPR policies
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Support campaign delivery for fundraising initiatives (e.g. NYJO 60th, Big Give)
Development Support
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Coordinate fundraising proposals including content collation, layout and visuals
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Support the creation of fundraising collateral including impact case studies
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Contribute to donor communications and stewardship activity
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Assist with other tasks as required by the Head of Fundraising
Marketing & Communications (2 days per week)
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Support the creation, scheduling and distribution of engaging digital content (social media, e-newsletters, blog posts)
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Update and maintain website content related to news, projects, and events, and support with broader website updates and coordination with developers/designers
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Create compelling visual and written content aligned with NYJO’s brand identity
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Support the creation, scheduling and distribution of engaging digital content (social media, e-newsletters, blog posts)
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Update and maintain website content related to news, projects, and events
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Create compelling visual and written content aligned with NYJO’s brand identity
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Help coordinate campaign delivery across channels for performances, education work, and fundraising
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Assist with audience segmentation and analysis to refine communication strategies
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Contribute to PR and media liaison efforts
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Support planning and delivery of marketing campaigns for tours, digital events and initiatives
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Contribute to internal reporting on audience engagement and digital analytics
Additional Responsibilities:
In addition to the core fundraising and marketing duties, this role will take on several cross-functional and practical responsibilities that support NYJO’s operations and visibility:
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Provide light office management support, including liaising with suppliers, managing equipment (e.g., printers, scanners), and maintaining internal digital systems
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Carry out other ad hoc tasks as required in support of NYJO’s small, collaborative team environment
Person Specification:
Essential
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Minimum 1 year experience in a fundraising and marketing role within an arts or charity setting
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Excellent written and verbal communication skills
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Strong organisational and administrative skills, able to manage competing priorities
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Confident working independently and proactively
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Experience with content creation for social media and email platforms
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Comfortable using CRM systems and digital tools (e.g. Beacon, Mailchimp, Canva, CMS)
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Strong attention to detail, especially in writing and data entry
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Enthusiastic about music, youth arts and social impact
Desirable
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Experience writing or supporting funding applications
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Understanding of GDPR and data protection
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Familiarity with arts sector fundraising or communications (e.g. ACE reporting, donor events)
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Graphic design or video editing skills
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Experience using analytics tools (Google Analytics, social platform insights)
Working at NYJO:
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4-day working week (0.8 FTE)
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Hybrid working environment with some flexibility
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Occasional evening/weekend event support with Time Off In Lieu (TOIL)
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Opportunities for professional development and training
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Creative and collaborative working culture
How to Apply:
To apply, please submit:
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A CV (no more than 2 pages)
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A cover letter explaining your interest and how your experience matches the role
The client requests no contact from agencies or media sales.
Purpose of the Job
This is a great opportunity for someone who’s passionate about supporting the delivery of the youth engagement strategy for the #iwill Movement and ensuring they are at the centre of our work at UK Youth.
Reporting to the Youth Development Project Manager, you will support the development and delivery of opportunities for young people to engage in our work towards our collective goals. Working within the Network Delivery department, you will be responsible for organising and delivering a range of projects and workstreams to enable young people across the UK Youth and #iwill Movement to express their views, have them listened to and to create positive change. You will create positive relationships with young people, so that our work is driven by their voices and experiences, helping to develop and deliver a range of opportunities and activities to build and engage networks of young people. You will help empower young people to become active citizens and creative positive change, by creating innovative ways for young people to engage in various networks through volunteering, social action and campaigning projects.
Key Responsibilities
•Support the effective delivery of a programme of development and engagement activities with young people across the #iwill Movement
• Manage the scheduling and organisation of activities across project workstreams, ensuring project management processes are in place to enable excellent standards of delivery
• Facilitate young people to build their skills and confidence so that young people’s participation and contribution are maximised and able to express their views
•Support the growth of a diverse range of networks involving young people across all UK regions, including with our nation partners. Working in partnership, develop the networks to be outcomes-focused and self-led on digital platforms
• Develop relationships with a range of stakeholders which may include youth workers and leaders of youth organisations, young people, nation partners, funders, and cross-sector leaders to create and deliver an inclusive programme for young people
• Working closely with colleagues across the charity to co-ordinate a range of events and opportunities to provide opportunities for young people to engage and connect with the wider work of UK Youth
•Communicate the benefits of the UK Youth and #iwill Movement and progress against our priorities to organisations and individuals, through a variety of channels, updates and specific marketing campaigns
• Work with the Network Delivery function to support young people to be empowered to lead and share best practise and expertise
• Develop content on agreed digital platforms to engage and connect young people and networks across the UK
Experience we're after
• A nationally recognised youth work qualification or ability to demonstrate experience of frontline youth work delivery, understanding of safeguarding and data protection is highly desirable
• Experience of successfully managing projects
• Experience of working with young volunteers and/or social action projects
• Experience and understanding of connecting networks and user involvement
• Experience of developing networks and/or communities of young people across the UK
• Experience of using digital platforms to engage networks and communities
• Experience of using CRM/stakeholder management systems to engage with networks
Who we are
UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.
UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.
Why work at UK Youth?
We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.
UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.
We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.
We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Sunday 13th July 2025 at 23:59 (midnight)
Provisional Interview Dates: Monday 21st July 2025
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.

FIXED TERM UNTIL FEBRUARY 2027
Background to Role
Age UK Croydon is passionate about achieving our mission to reach, involve, support and connect people so they can age well in Croydon
Our Healthier Lifestyles Service includes a programme of seated and standing exercise, health checks and social engagement together with our 3 Memory Tree Cafés. Memory Tree cafes combine music and singing, dancing, reminiscence, exercise, activity and social interaction providing a safe and relaxing environment for older people living with dementia and their carers. Our programmes are delivered in various settings across the borough including care homes, sheltered housing and community venues together with our own Brigstock Road Community Hall.
The Healthier Lifestyle team at Age UK Croydon offers a range of inclusive and accessible activities and events across the borough of Croydon combining exercise and social engagement in a variety of local settings. These sessions help reduce isolation, improve independence, prevent falls, increase fitness levels and manage health conditions. They also provide social engagement and interaction, information and support around living with dementia, a safe and welcoming space for all to engage and relax.
Duties will include (but are not limited to) –
- Independently delivering chair-based exercise sessions daily in Croydon care homes to residents.
- As an Age UK Croydon ambassador promote our services including via talks and presentations to community groups across the Borough.
- Developing and maintaining good relationships with care home, health hub venue staff and partner organisations or talk providers.
- Working as part of the health hub team lead on the delivery of health hubs in various Croydon locations.
- To be the key point of liaison for all clients accessing the Activity Service.
- To support the promotion of the organisation, services, activities, and events.
- To contact clients when there are changes to the regular classes.
- Keep up to date with and the Activity Service changes.
- Awareness of risk assessments and GDPR compliance
- If qualified also delivering standing exercise sessions.
- Setting up equipment for activities and ensuring resources are ready for events.
- Delivering basic health checks including blood pressure, BMI and diabetes screening.
Closing date for applications: 9am, Thursday, 17th July 2025
Interview Dates: Thursday, 24th July 2025
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are working in partnership with Veterans Outreach Support (VOS), a well-known, award-winning, UK registered charity that supports those who have served our nation, in the Armed Forces and Merchant Navy, through the provision of welcoming and relaxed settings where UK veterans and family members can access welfare, wellbeing, and mental health support. VOS’s development has taken them well beyond these elements to a wide-ranging, person-centered one-stop shop that provides direct and holistic support.
VOS is now seeking a Head of Operations, who will directly support the Chief Executive by taking responsibility for the day-to-day operations of VOS, working in close cooperation with the Head of Care (Deputy CEO). In addition to managing the Operations Department, as well as overseeing business administration and people issues, the non-clinical, business-related contracts, the post-holder will be responsible for managing regulatory compliance, financial planning (with the VOS Finance Manager), and external relations, with delivery partners and other stakeholders, where they will also have representational duties, acting as lead for CRM implementation Health & Safety, and is the VOS Deputy Designated Safeguarding Lead.
Successful candidates must be able to demonstrate the following:
- Excellent business administration and management, with exceptional organisational skills.
- Effective leadership skills, with a high level of emotional intelligence (EQ), with outstanding interpersonal and communication skills, especially listening skills, with the ability to build strong relationships at all levels.
- Strong commitment to equality, diversity, and inclusion.
- Competent in use of IT systems and social media, including video-conferencing and MS Office software.
- Ability to travel independently, across all VOS locations.
We are seeking a proactive, flexible and responsive leader with a strong team player work ethic, capable of working as part of a dynamic, high-tempo team, including with volunteers and other supporters and partners.
For more information, please contact Louise Portnall, Recruitment Consultant at Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage expressions of interest from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Location: Royal Maritime Hotel, Portsmouth / limited scope for homeworking/flexibility
Requires the ability to travel independently, across VOS locations, including the Isle of Wight (IOW)
Closing date: Thursday 10th July 2025
Charisma vetting interviews must be completed by lunchtime on the 16th July prior to shortlist submission by EOD
Interviews with VOS: w/c 21 July
Money Ready envisions a financially fluent population. We teach practical money management skills through impactful financial education programmes - from budgeting and saving to investing.
The Finance Assistant will support the Senior Finance Manager and Finance and Operations Director. They will be responsible for all aspects of sale, purchase and nominal ledger, credit control, payments and various reconciliations. General management account duties will also be required
Key Responsibilities
- Maintain the shared inbox and respond to queries to internal and external contacts in a timely and courteous manner.
- Log purchase invoices into the finance system and request authorisation from budget holders, ensuring that documentation is complete and correct.
- Issue all sales invoices and maintain funders invoicing schedule.
- Request and reconcile supplier statements.
- Ensure finance policies are followed for the set-up of new customers and suppliers.
- Support internal team with expense reimbursements, including maintaining the expenses software and relevant reconciliations. Follow up on missing documentation or evidence of non-compliance.
- Prepare weekly payment runs and issue remittance advices.
- Issue statements to customers and regular credit control activities.
- Check ledgers for missing costs. Identify and resolve missing costs or discrepancies in ledgers.
- Complete reconciliations to ensure payments are allocated and accounted for correctly.
- Reconciliations between the Salesforce and accounting system Assist with month-end and other management accounts functions.
- Support the finance team with other ad-hoc tasks, such as posting journals, payroll and annual audit.
Working across Money Ready
- Work with colleagues across the country as we continue to develop and grow the organisation.
- Contribute to areas of the organisation that are ‘outside’ your immediate focus, acting as trusted counsel to those in roles or teams that are different to yours.
- Embed yourself into the organisation, recognising that our strategy and business plan are yours to deliver and that our culture is shaped with you and by you.
Experience
- Proven experience in a finance or accounting role in a not-for profit organisation.
- Experience of maintaining records, finance and administrative systems.
- Experience in charity accounting principles.
- Experience of coding purchase invoices and requesting authorisation from signatories.
Skills and abilities
- High attention to detail and numerical accuracy.
- Excellent verbal and written skills.
- Ability to work as part of a team.
- Ability and interest in learning new skills.
- Ability to work in a confidential manner.
- Good team player but self-motivated and able to work independently.
- Commitment to openness, honesty, inclusiveness and high standards.
- Willingness to learn and adapt to changing systems and processes.
- Well organised, efficient, proactive and able to meet deadlines.
- Flexible hands-on approach.
Knowledge
- Experience of using Microsoft Office, specifically Excel & Word.
- Experience of working with third parties e.g. suppliers.
- An understanding of financial ledgers, control accounts and reconciliations.
- Ability to interpret financial data.
Working Conditions: Limited travel will be required for attending meetings or events within the UK. Flexibility in working hours may occasionally be needed to meet the demands of the role. Money Ready is committed to equality, effective diversity management, and fostering an inclusive workplace culture
Please submit a CV and supporting statement (max. 2 pages) that outlines how you meet the criteria for the role and your interest in Money Ready. Applications without supporting statements may not be shortlisted.
This job description is subject to regular review and may evolve to meet the needs of Money Ready, ensuring ongoing alignment with the organisation’s objectives and compliance with relevant legislation. Please also note, this post is subject to satisfactory references, one of which must be from your current or most recent employer, DBS/equivalent checks and the right to work in the UK.
We bring the language of finance to life so that everyone can navigate their money with confidence, no matter where they start.
At The National Lottery Community Fund we are passionate about strengthening communities and improving lives. We are driven by our strategy, ‘It starts with community’ and its four community-led missions, as well as our equity-based approach to tackling poverty, discrimination and disadvantage. As part of our commitment to being more than a funder, we are serious about enabling collaboration, sharing best practice, amplifying the impact of our grant holders and influencing future policy making.
We are now seeking to appoint a Head of Policy Engagement to lead our engagement in Scotland with policymakers and senior sectoral stakeholders under those four community-led missions. Using your deep understanding of the political, social and policy environment in which our grant holders operate, you will ensure our funding is aligned with policy and has the greatest impact possible as well as using learning from our grant holders to influence future policy development.
You will already have well established relationships with Scottish Government, other funders and the third sector. You will use this to share learning and insight from our funding, lead consultations and identify opportunities for future collaboration.
You will be part of a policy and practice network across the Fund, working collaboratively with colleagues across the UK to develop One-Fund approaches to our missions.
We’re looking for someone who is values-driven, passionate about the Fund’s purpose and deeply committed to equity, diversity and inclusion. You will have a strong track record of influencing at a senior level and be able to articulate strategic ambitions clearly and effectively. You will also have a nuanced understanding of the role of a non-Departmental Public Body in the policy landscape and experience of working collaboratively across organisational boundaries. As a member of the Scotland Directorate Senior Management team, you will provide inspiring leadership and strategic direction to the wider team.
The role is likely to involve some travel across Scotland, as well as to other parts of the UK to connect with colleagues. We offer a flexible and supportive working environment and an excellent all-round benefits package.
Interview Date: 1-2 September – In person interviews
Location: Scotland. Our office is in Glasgow and we have a flexible, hybrid approach to working.
On application, please align your supporting statement to the criteria below
Essential Criteria
- Deep understanding of Scotland’s communities. Knowledge of the context for the third sector, the funding landscape, public policy and the people and organisations who are influential in these areas.
- Demonstrable experience in high-level engagement, influencing and senior relationship management, internally and externally.
- Excellent communication skills and the ability to articulate strategic ambitions, positioning the organisation in the funding landscape and social policy debates.
- Passionate about the Fund’s purpose evidencing understanding of equity, diversity and inclusion and related best practice.
- Proven leadership skills, including the ability to inspire colleagues and work collaboratively in matrix structures.
- Strong planning and analytical skills, with expertise in research and consultation.
- Proven commitment to continuous improvement, self-reflection and personal development.
Desirable Criteria
- Clear understanding of the role of a UK-wide non-Departmental Public Body and the implications for policy and influencing.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Data Insights Officer
This is a newly created Data Insights Officer role within the Systems team, where you will significantly enhance the capacity and expertise in data analysis and reporting.
You will be instrumental in embedding a data-driven culture, driving analyses and insights to feed into decision making throughout the Network.
The focus for this role will be supporting the Network's young people’s engagement strategy. The Data and Insights Officer will contribute to reporting design, ensuring data informs decision-making at all levels, and will provide ongoing support through tracking the impact of new young people engagement initiatives, helping identify indicators for success.
The organisation is an equal opportunities’ employer and welcomes applications from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. The dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
Position: Data Insights Officer
Location: Hybrid working (two days a week in the Bolton/London office combined with home-working and travel across the Youth Zone network as required)
Salary: £34,000 - £39,000 per annum (dependent upon experience)
Contract: Permanent
Hours: Full-time (37.5 hours/week)
Benefits: Agile working with flexibility in working hours; 25 days annual leave plus bank holidays (rising to a maximum of 30 days); birthday leave, additional annual leave purchase scheme; company matched pension; company sick, maternity, paternity & adoption pay; Employee Assistance Programme, active and engaged networks to join (including Equity, Diversity & Inclusion) and access to Charity Worker discounts.
Closing Date: Friday 18th July at 9am – please note we may close this advert early dependent on the volume of applications. So if this is of interest, it’s a good idea to apply ASAP!
First stage interviews (virtual): Thursday 31st July 2025
Second stage interviews (in-person): Thursday 7th August 2025, Wolverhampton
About the Role
You will play a vital role, driving enhancements in data capture and strengthening the Network's ability to demonstrate the measurable impact of its youth work. This will involve collaborating closely with teams across the organisation and the Youth Zone Network to understand their data requirements and provide tailored reporting and insights.
This role is perfect for someone who can translate complex data analysis into compelling narratives within a youth work context, drawing out insights to shape recommendations for the Network.
About You
You will be adept at communicating insights clearly and accessibly to diverse audiences. A passion for the power of youth work and a commitment to supporting Youth Zones in increasing engagement with young people are essential. You will bring expertise and creativity to drive improvements in data capture, analysis and insights, and will thrive in a flexible environment, including working collaboratively across different teams.
You will have previous experience in a similar data analysis role handling large datasets, along with experience with Salesforce (CRM) and working with young people or in a youth work setting.
As a growing and ambitious charity, the role offers a challenging and rewarding opportunity with significant responsibility, variety, and the chance to be part of a team dedicated to empowering young people to reach their full potential.
If you’re ready to make a real difference we would love to hear from you!
To apply, please submit a CV and cover letter (of not more than two pages), explaining clearly why you are interested in the role, and answering ALL points as outlined on the role profile.
About the Organisation
A national youth charity that believes all young people should have the opportunity to discover their passion and their purpose. The charity funds and builds state-of-the-art, multimillion-pound youth centres called Youth Zones in some of the country’s most economically disadvantaged areas. It also offers training and support to the teams that run Youth Zones – as part of growing national network of independent youth charities.
You are actively encouraged to submit anonymous applications; in practice this means removing your name and email address from your CV and cover letter. The HR Lead will have these details from your submission, but they will not be available to the selection panel when they are considering your application.
The charity is committed to the safeguarding of young people. In accordance with its Child Protection and Safeguarding procedures, this position requires a basic DBS check.
Other roles you may have experience of could include Data, Insight, Data Insight, Data Analysis, Data Analyst, Insight Analyst, Data Insight Analyst, Senior Analyst, Business Analyst, Reporting Analyst. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation