Data analysis jobs

Contract: Permanent (37.5 hours per week)

Salary: £61,680 - £73,378 per annum (London)

Closing Date: Friday 28th November

Interviews will be held w/c Monday 1st December

Please note, we may close this advert early if we receive a high volume of applications.

Centrepoint, the UK’s leading youth homelessness charity, is looking for a Head of Data Analytics and Evaluation to lead our Data and Analytics Team based in London.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 15,000 young people each year.

About the role

As Head of Data Analytics and Evaluation, you will lead the development and delivery of a comprehensive data strategy, embedding data-informed decision-making across all levels of the organisation. You’ll ensure robust systems, insightful analytics, and effective evaluation frameworks underpin our mission to end youth homelessness by 2037. Working collaboratively with Technology, Compliance, Programme Management, and other key functions, you’ll align our digital platforms and data capabilities with organisational needs—empowering colleagues with timely, actionable insights and championing ethical, innovative use of data and AI. You’ll play a pivotal role in business and digital transformation, ensuring our impact is clearly demonstrated and communicated to all stakeholders.

Hybrid Working

Centrepoint operates a hybrid working model. The requirement is a minimum of 50% of your working week. For most full-time colleagues, this means attending the office for five days over a two-week period (e.g., two days one week and three days the next). For colleagues on different contracts (including part-time or compressed contracts) this will be adjusted accordingly.

About you

• You have significant experience leading data, analytics, or evaluation teams in complex organisations.
• You possess advanced skills in Microsoft platforms (including Power BI and Fabric) and digital ecosystems.
• You are adept at developing and delivering data strategies and digital transformation projects.
• You demonstrate strong leadership, collaboration, and stakeholder engagement skills.
• You have a deep understanding of AI use cases, risks, and ethical considerations.
• You are skilled in business case development, budget management, and resource planning.

What you’ll be doing

• Developing and implementing a data strategy that enables data-informed decision-making at all levels, ensuring it is integrated into organisational planning and drives continuous improvement. You’ll monitor and report on data maturity, supporting teams to use data effectively.
• Providing accessible, timely, and relevant analytics and reporting to support programme delivery and organisational learning. You’ll ensure performance dashboards and self-service reporting tools are widely adopted and valued by stakeholders.
• Leading the design and delivery of rigorous evaluation frameworks, ensuring the impact of our programmes is demonstrable and well-communicated. You’ll produce and disseminate impact reports, using evaluation findings to inform ongoing improvement.
• Managing and developing a high-performing Data Analytics and Evaluation team, promoting a culture of collaboration, continuous learning, and alignment with our organisational values. You’ll oversee business planning, budgeting, and resource allocation for the team, to ensure effective delivery of objectives.

Why join Centrepoint?

In return for your efforts, you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people based on their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Head of Data Analytics and Evaluation click ‘Apply’ now!

Team: Reward & Talent Acquisition

Location: Homebased

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £35,065.00 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Reward & Benefits Officer:

• overseeing the administration, renewal, and ongoing improvement of the charity’s core benefit offerings
• driving innovation in benefits design, ensuring our offer remains competitive, inclusive, and responsive to employee needs
• championing accessibility and engagement with benefits through inclusive, multi-generational communications
• supporting with data activity for the annual pay review, including assisting with market research, pay modelling, and data checking
• supporting with job evaluation by attending panels, querying role details, and offering insight
• providing market benchmarking for roles using our range of benchmarking platforms
• producing quarterly management information reports and dashboards on benefit usage and engagement

About the Reward & Talent Acquisition team:

• we sit within the People & Culture directorate
• our team is responsible for developing reward strategies, including pay frameworks and wellbeing initiatives, the development and improvement of an inspiring benefits, cost effective offering, working within regulatory, safeguarding and compliance frameworks and driving Cat Protection’s employer brand
• we currently have a team of six working across reward and recruitment, consisting of Head of Reward & Talent Acquisition, Talent Acquisition Manager, three Talent Acquisition Partners and a Reward & Recruitment Officer. We have vacancies for a Reward Specialist and a Reward & Benefits Officer
• this role will be line managed by the Reward Specialist

What we’re looking for in our Reward & Benefits Officer:

• experience of administration of a cost-effective benefits programme
• experience of working in a reward/benefits role in a large, multi-site, multi-functional organisation
• experience supporting with job evaluations and salary benchmarking
• strong communication style and able to collaborate successfully with stakeholders
• strong analytical skills and the ability to analyse data
• super expert in using Microsoft Excel to build reports and manipulate data
• strong administrative skills including high attention to detail
• excellent planning and organisational skills
• is a self-starter and able to work remotely to deliver results
• a sense of fun and passion for all things reward!

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 30 November 2025

Virtual interview date: 11 December 2025

Applications may close before the deadline, so please apply early to avoid disappointment.

Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

Application

1. Anonymised application form
2. Video screening

Interview

1. Virtual interview via Microsoft Teams

Interview

Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

Are you looking to gain hands-on experience to kickstart your career in housing and property services?

We have an exciting 2 year Trainee Asset Data Analyst opportunity, joining the St Mungo’s Reinvestment and Sustainability Team. This full-time role combines practical work with a recognised qualification, giving you the skills and knowledge to build a career in property and asset management.

In the role of Trainee Asset Data Analyst, you have the chance to make a real impact on housing quality and residents’ lives at St Mungo’s. why not join us and help deliver safe, secure homes that rebuild lives?

What you’ll do in the trainee role:

• Year 1: Learn the foundations of property services, supporting our admin team and Asset Data and Programme.
• Staffing the service desk and handling queries via phone and email from residents, contractors, and colleagues.
• Provide excellent customer service alongside the service desk, and use relevant IT systems to process maintenance requests and reactive repairs.
• Year 2: Work alongside the Asset Data and Programme Manager learning how to collect, plan and report on asset data and information, model the annual investment programmes and implement projects and systems.
• Complete a structured training programme, and work towards a professional qualification (CIH Level 2–4)
• Attend formal learning off site whilst working towards a recognised qualification.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

If you’re eager to learn and ready for a new challenge, we’d love to hear from you!

You’ll bring:

• An interest in social housing or property management, and how data systems are used to to record, organise and understand information about buildings or assets (experience is a bonus).
• Strong admin skills and confidence with Microsoft Office; willing to learn new systems.
• Clear written and verbal communication, with a focus on great customer service.
• A proactive attitude to learning and personal development.
• Practical problem-solving skills and the ability to follow instructions.
• Good time management and organisational skills. Able to balance full-time work with formal study.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 1 December 2025

Interview and assessments on 17 – 19 December 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Libraries Connected is seeking a Research and Evaluation Manager to join our newly formed Policy, External Affairs, and Research Team. This is a unique opportunity to shape and deliver impactful research and evaluation across the public library sector.

You’ll lead internal research and data projects, provide in-house evaluation for programmes, and manage external research partnerships—including with academic institutions. Your work will directly inform advocacy, communications, and strategic decision-making.

We’re looking for someone with strong research and analytical skills, experience in managing complex data, and the ability to translate findings into accessible outputs. You’ll be collaborative, detail-oriented, and confident working independently across multiple projects.

Team: Reward & Talent Acquisition

Location: Homebased

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £51,869.00 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Reward Specialist:

• providing reward advice and guidance, including pay, job evaluation and reward and recognition approaches
• to influence, challenge and be credible with stakeholders at all seniority levels, including CEO and Trustees
• supporting in developing reward strategies, including pay frameworks and wellbeing initiatives
• ensuring the reward strategy remains current, affordable and reflects the needs and culture of Cats Protection
• responsible for the accurate and considered cost modelling of the annual pay review process
• develop and maintain the Reward ‘roadmap’ and reward activity plan
• lead on job evaluation, using the Hay Methodology
• responsible for all aspects of salary benchmarking
• responsible for the gender pay gap analysis, preparation and delivery

About the Reward & Talent Acquisition team:

• we sit within the People & Culture directorate
• responsible for developing reward strategies, including pay frameworks and wellbeing initiatives, the development and improvement of inspiring benefits, cost effective offering, working within regulatory, safeguarding and compliance frameworks and driving Cat Protection’s employer brand
• we currently have a team of six working across reward and recruitment, consisting of Head of Reward & Talent Acquisition, Talent Acquisition Manager, three Talent Acquisition Partners and a Reward & Recruitment Officer. We have vacancies for a Reward Specialist and Reward & Benefits Officer
• this role will line manage the Reward & Benefits Officer

What we’re looking for in our Reward Specialist:

• significant reward experience including the implementation of pay policy and frameworks
• a strategic thinker who rolls-up their sleeves and gets stuck in with the basics
• experience of job evaluation using Hay
• excellent planning and organisational skills with proven ability to multi-task and work on own initiative,
• experience of implementing pay reviews (and being a whizz with Excel)
• someone who gets excited about employer branding and the impact reward has on attracting talent
• a positive ‘can-do’ approach, and a creative mentality to achieve the best results
• a passion for developing a high performing team and supporting the personal development of direct report
• CIPD qualification or equivalent Reward experience

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about 

Interested? Here’s how to apply:

Application closing date: 01 December 2025

Virtual interview date: 16 December 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

Application

1. Anonymised application form
2. Video screening

Interview

1. Virtual interview via Microsoft Teams along with a presentation

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey

The Analyst will serve as a key member of the UK team, supporting our core areas of research, communications, partnership, and client work. They will help us to develop our technical expertise, with new statistical modelling approaches to understanding public opinion and new software scripts to automate our workflows. The role will be based in our London office Monday-Thursday with Friday at the office or working at home. The postholder will report to our Research and Analysis Manager.

ABOUT THIS ROLE

The Analyst will serve as a key member of the UK team, supporting our core areas of research, communications, partnership, and client work. They will help us to develop our technical expertise, with new statistical modelling approaches to understanding public opinion and new software scripts to automate our workflows. The role will be based in our London office Monday-Thursday with Friday at the office or working at home. The postholder will report to our Research and Analysis Manager.

Analysis

• Translating public opinion data into insights for diverse audiences including policymakers, media, and the general public

• Performing analysis using techniques including cluster analysis, multi-level regression modelling, conjoint analysis and MaxDiff analysis

• Telling compelling stories through creative data visualisation

• Proactively expanding the team’s analytical capabilities

Research 

• End-to-end project management for public opinion research projects from design to execution, analysis and presentation of insights

• Conducting quantitative fieldwork including survey drafting and executing advanced survey experiments

• Upholding a culture of best research practice, including supporting global colleagues with research queries

• Continually innovating on More in Common’s research methodologies 

Dissemination and partnerships

• An ability to write well and communicate technical stories to non-technical audiences

• Managing external relationships with clients, partners and research vendors

• Identifying and recruiting new partners and opportunities across business, civil society and the public sector

• Designing insights products to disseminate our insights and research

• Drafting and co-authoring public-facing research reports and briefings

QUALIFICATIONS AND EXPERIENCE

Advanced proficiency coding is a requirement for this role, preferably in R. Candidates who do not have advanced proficiency in coding should consider applying for the Research Associate role.

Beyond this, the following would be an asset:

• Demonstrated expertise extracting meaningful insights from complex data sets

• Strong data visualisation skills, with the ability to communicate insights to diverse audiences

• Good understanding of statistical methods including regression modelling and hypothesis testing

• Keen interest in learning new analytical techniques

• A track record of project management

• Curiosity for understanding and engaging people, and a desire to tell new stories that focus on building upon common ground in Britain today 

• An understanding of the UK political system and a keen interest in current affairs and UK public policy

We understand that not everyone with the required skillset with this role will come from a political background - that is fine! We are more interested in your technical skillset and your willingness to apply it to tackling some of the biggest issues in understanding the forces driving British society apart.

OTHER INFORMATION

Simultaneously, we are also recruiting for a Research Associate, anyone with skill sets more suited for this role, can apply here 

COMPENSATION AND CONDITIONS

Competitive salary (£37,000-£47,000) plus excellent benefits including private health insurance, generous leave policy, and a personal learning and growth budget

DEADLINES AND HOW TO APPLY

The application deadline is at Thursday 27 November 23:59.

Applications should include a short cover letter (max. one page) and a CV.

Please apply following the link below.

Indicative Timeline (please note these dates remain subject to change) 

• Initial conversation with a hiring manager - w/c 1st December 

• Meetings with Team Members and final interviews: w/c 15th December  

• We expect to make an offer to the successful candidate by w/c 22nd December

Are you passionate about turning data into stories that inspire change? The Medical Research Foundation is seeking a strategic and analytical Senior Research Impact Manager to lead our monitoring and evaluation efforts ensuring we can demonstrate the real-world impact of the research we fund.

This is a high-profile role at the heart of our mission. You’ll develop and implement frameworks, analyse outcomes, and communicate insights to shape our research strategy and inspire donors. If you thrive on evidence, storytelling, and strategic influence, this is your opportunity to make a lasting difference.

Why this role matters

We fund the brightest minds to tackle the biggest challenges in human health. But to keep doing so, we need to show the world that our funding makes a difference. Your work will help us prove our impact by capturing outcomes, evaluating effectiveness, and sharing compelling stories that drive support and shape future funding.

You will:

• Develop and implement research monitoring and evaluation systems and tools that align with our strategy.
• Oversee and review research reporting, following up with researchers using structured M&E tools to capture key impact data and stories.
• Lead on impact reporting and, working closely with our Fundraising and Communications functions, tell compelling stories of our research impact to the public and our donor base.

About You

You are a data-driven thinker with a passion for medical research and a talent for turning evidence into action. You are confident leading projects, managing data, and communicating complex ideas with clarity and purpose.

You bring:

• Experience of monitoring and evaluation, impact assessment, and the collection, analysis, reporting and management of data, ideally in medical research
• Familiarity with the UK biomedical research landscape
• Excellent interpersonal, communication, IT and data visualisation skills
• Line management expertise

Bonus points if you have:

• Experience of widely used databases (e.g. Dimensions, EuropePMC), survey tools
• Experience of Flexigrant or Flexigrant Insights
• Project management or strategic planning experience
• Confidence in presenting complex concepts to non-expert audiences

What we offer

• A chance to be part of a mission that matters.
• A supportive, collaborative, and ambitious team culture.
• Opportunities to grow, learn, and make a real impact.

About the Medical Research Foundation

Our vision? A world where medical research improves health for everyone. We fund life-changing science, and we’re proud of the role good governance plays in that mission.

Salary & Working Style

• £51,000-£56,000 per year full-time (36 hours per week) dependent on experience
• 30 days' holiday plus bank holidays
• 12% employer pension contribution + life assurance
• Generous other benefits
• Wellbeing support and flexible working culture

This is a full-time post, but we are happy to consider a part-time contract (min 0.8 FTE). 

We value spending time working in-person to develop strong connections with each other and with our mission, so you will be based at our central London office for a minimum of three days a week if you are full-time (Monday, Tuesday, and either Wednesday or Thursday) with the option to work remotely for the remainder.  If you are part-time, you will be office-based for at least 50% of your time.

A Place for Everyone

At the Medical Research Foundation, we believe that diversity drives creativity and innovation. We are dedicated to promoting equality of opportunity, fostering fairness and inclusion, and creating an environment where everyone feels that they belong.

We especially welcome applications from individuals from minoritised groups, including those from Black, Asian, and minority ethnic backgrounds, disabled people, and members of the LGBTQI+ community.

Remote (UK-based) | Full-time (4.5 day week) - temporary until 31st March 2026

Do your best work, for the right reasons.

At Oak, our work in data and analytics helps power our mission, ensuring that public funds are used wisely, transparently, and to the greatest impact for teachers and pupils across the UK.

Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We’re a national not-for-profit working in partnership with teachers to create the highest-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups.

Our culture has been independently recognised through:

• Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling)

• Escape the City's Top 1% Employers – based on anonymous colleague reviews of culture, development, and impact

• Investors in People Gold - through external accreditation and colleague feedback

�� About the Role

At Oak, data analysis isn’t just about understanding outcomes, it’s about enabling impact. You’ll work at the heart of a mission-driven, fully remote organisation that takes pride in the clarity, fairness, and transparency of its financial management.

You’ll work with people across Oak to help them to track, measure and understand the impact of their work using data analysis, data visualisation, and communication skills.

This is a hands-on role with opportunities to work across the data life-cycle, from data collection, cleaning and transformation, analysis, and presentation. You'll have the opportunity to hone both your technical and interpersonal skills in the exciting Ed-Tech field.

�� What You’ll Be Doing

• Provides support for ensuring data and analytics drive knowledge, insights and shared context for the organisation.

• Drives the continuous improvement and quality of Oak’s insight generation tools, ensuring the organisation is supported to draw insight from Oak’s data.

• Produce and maintain high-quality visualisations that support both internal and third party educational research and insights.

• As a member of the Oak Team, you will contribute to the wider success and culture of the organisation and support and role model our five values: create the right environment, be a great colleague, own your role but work for the team, make things happen, and keep getting better.

• Work in cross-functional and product oriented squads with colleagues from across the organisation, as required.

• Support all work across Data and Analysis and take on other general responsibilities as required..

�� What We’re Looking For

• Demonstrable experience and understanding of conducting data analysis, generating insights and visualising data.

• Comfortable working with stakeholders from non-analytical backgrounds, gathering requirements, and translating them into structured analytical questions and approaches.

• Highly data literate with a good working knowledge of data types, the use of basic descriptive statistics (e.g. mean, standard deviation), and how to use data visualisation tools and techniques effectively to communicate insight.

• Ability to logically structure approaches to data transformation and analysis (e.g. sequentially / modularly) coupled with a strong understanding of how analytical programming languages (e.g. SQL, Python, R etc) can be used to support this..

• You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively.

�� Our Benefits

• 25 days annual leave, plus one extra day for each year of service (up to 28)

• Additional Oak closure days over Christmas/New Year

• 11% employer pension contribution (with no minimum employee contribution)

• Fully remote working — we’ll support your home set-up and offer coworking options if preferred

• Twice-yearly in-person offsites to collaborate, connect, and have fun

• A culture that genuinely supports flexibility, autonomy, and trust

�� Inclusion and Belonging

We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors.

We use the Applied recruitment platform to help reduce bias in our hiring process. 

�� Key Info

• Location: Remote, but you must be based in the UK with the legal right to work here

• Sponsorship: Unfortunately, we’re unable to offer visa sponsorship at this time

• Closing date: We’ll be reviewing applications as they come in and may close the role early

If this sounds like the kind of role and team where you could do your life’s best work, we’d love to hear from you.

Next steps

You’ll answer some questions related to the requirements of the role and the culture at Oak. After the advert closes, your answers will go through our sift process: all answers will be anonymised, randomised, and then reviewed by a panel of reviewers (real humans).

If you are shortlisted, we’ll invite you to a remote interview on Zoom.

We love giving feedback, so at the end of the application process we'll share how well you performed.

We are aiming to start interviews in late November/early December.

We are experiencing really good responses to our job adverts. This may lead us to close the role early, so if you are considering applying then please get your application in early to avoid missing out.

We are an equal opportunities employer.

We are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

High Trees Community Development Trust is seeking a detail-oriented and analytical Data & Performance Lead to play a vital role in our Education and Training team. 

This is an exciting opportunity to ensure that data and insight drive the quality, impact and growth of our learning provision. You’ll manage and develop our systems for tracking learner journeys, performance outcomes and funding requirements- helping us to continuously improve and tell the story of our impact. 

We’re looking for someone who enjoys working with data, has an eye for accuracy and process improvement, and is passionate about using evidence to make a difference. If you’re a methodical thinker with strong analytical and organisational skills, we’d love to hear from you. 

About High Trees 

High Trees Community Development Trust has been rooted in the local community in Lambeth for over 27 years. We deliver education and training, employment support, community action, children and young peoples services, and research and capacity building-  in partnership with local people and organisations, working together to build stronger communities and create meaningful change.

We are recognised for our collaborative approach, our long-term partnerships, and our commitment to equity, learning and community leadership. 

At High Trees, you’ll join a collaborative, supportive and values-driven team. You’ll have the opportunity to shape data practices that directly improve outcomes for learners and communities, and contribute to a dynamic organisation committed to learning and impact and play a key role in a growing organisation that values both people and performance. 

We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke. 

You'll need to be able to come in to the office regularly during your initial training, but we'll offer more hybrid working as you grow in confidence. 

This is a full time permanent role where we are offering a starting salary of £32,000 - £38,000 depending on experience.

The role:

As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. You'll provide support in the delivery of our customer choice/digital strategies, ensuring a seamless, consistent experience across all of our channels. 

You'll be using your analytical skills to look at our data, identify trends and map our customer journey. Constantly looking for ways to improve our our customers omni-channel experience. This is an exciting opportunity to be part of making a real difference to our service delivery.

What we are looking for:

Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data. You'll constantly analyse our data to tell a story and drive service improvements. Experience of collaborative working with key stakeholders is key to providing a unified customer experience.

Your additional skills:

• An understanding of working in a contact centre environment with an omnichannel strategy
• Exceptional communication skills, building rapport with a wide range of internal and external stakeholders will be crucial
• The ability to handle challenging customer situations with empathy, professionalism, and resilience
• Knowledge of relevant housing legislation, regulations, and best practices, with a commitment to ensuring compliance and safeguarding procedures

What we can offer you

As a member of the Customer Services Team you will be part of a friendly, dynamic and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary 
• Enhanced maternity/adoption pay 
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Unlock the Power of Data to Transform Education Across Africa. Join PEAS as our next Global Data Officer and help drive real impact for young people in hard-to-reach communities.

About PEAS
PEAS (Promoting Equality in African Schools) is a not-for-profit organisation dedicated to expanding access to inclusive, quality secondary education across Sub-Saharan Africa. Our vision is a world where all children enjoy an education that unlocks their full potential. With 46 schools across Uganda and Zambia, we deliver high-quality, low-cost education in marginalised communities and work hand-in-hand with governments to ensure all young people can learn in a safe, inclusive environment. Each year, we support over 200,000 young people across Uganda, Zambia, and Ghana.

The Role: Global Data Officer
As Global Data Officer, you will play a key role in strengthening the availability and use of high-quality data for decision-making at PEAS. You’ll work across both our Monitoring, Evaluation and Learning (MEL) and Data Development teams, combining strong technical skills in Python, SQL, and Excel with a passion for using data to drive impact. You’ll support teams to understand and interpret data, develop dashboards to unlock real-time insights, and coordinate research and evaluations that shape our programmes and improve outcomes for students.

Key Responsibilities

• Support the development and implementation of MEL workplans across all countries of operation.
• Guide the development and rollout of MEL tools and processes for data collection and analysis.
• Quality assure data analysis and conduct ad hoc special projects.
• Work with the Data Developer to roll out the PEAS Real Time Learning (RTL) tool and maintain data platforms.
• Develop and maintain Databricks pipelines for data extraction, loading, and transformation.
• Provide professional development support to MEL colleagues globally and coordinate MEL Global calls.
• Support external research, evaluations, and reporting commitments.

Who We’re Looking For

• Bachelor’s degree in computer science, mathematics, sciences, or a related field.
• Strong Excel skills and experience with Python and SQL.
• Skills in data or statistical analysis, with the ability to create high-quality data visualisations.
• At least 2 years’ experience in a data role, or a graduate with a strong desire to move into data sciences.
• Excellent organisational and communication skills, with a passion for using technical solutions to achieve PEAS’ mission.
• Experience in education programmes in low-resource settings (Uganda, Zambia, Ghana) is desirable but not essential.

Why Join PEAS?

• Be part of a small, supportive, and values-driven team making a real difference.
• Flexible working options, including remote working and flexible hours.
• Opportunity to develop your skills and contribute to impactful programmes.

How to Apply

To apply, please click the 'Redirect to Recruiter' button to be redirected to our application form. Please ensure you have read the job pack attached to this job advert before applying.

Applicants will be asked to complete an assessment which will assess skills on Python, SQL and Excel.

The closing date for applications is Wednesday 26th November 2025 at 17:00 UK time. Applications will be reviewed on a rolling basis and may close early if a high number of suitable candidates is received.

PEAS is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. We are an equal opportunity employer and actively seek a diverse applicant pool.

DATA, IMPACT AND EVALUATION OFFICER

Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

About the role 

We’re looking for someone who can help Likewise understand, evidence and communicate the difference our work makes — for people, for our community, and for the wider system we’re part of.

The Data, Impact and Evaluation Officer will hold and develop our monitoring and evaluation functions, ensuring they reflect the relational nature of our work. Understanding our data, demonstrating our impact, and telling our story in a compelling way are central to our organisation’s strategy going forward. Whether that’s about generating the income to do our work, making sure more people can access our services, or reporting to funders on the social impact of their investment, this role plays a vital part in ensuring our story is well evidenced, well told and widely understood.

This role combines technical ability in data, reporting and evaluation with relational and strategic strengths in collaboration and influence. You’ll work closely with Service Leads, our Fundraising Manager, Wellbeing Support Workers and Volunteers to ensure that data is rigorously collected, recorded, analysed and interrogated. Where you spot gaps in our systems and processes, you’ll lead on designing and implementing solutions.

You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values.You’ll also act as Likewise’s lead for GDPR and data protection, ensuring we handle all information ethically, safely and in line with our values. 

Key responsibilities 

1. Data and systems 

• Review Likewise’s current data systems and processes and build an understanding of our current strengths, challenges and opportunities for improvement. 

• Establish and manage user-friendly, intuitive data collection processes that reflect the realities of our frontline work. 

• Ensure the quality, consistency and completeness of data across services, supporting accurate reporting and insight. 

• Maintain and develop Likewise’s monitoring and evaluation framework, ensuring alignment with organisational priorities and funder requirements. 

• Lead on the improvement of digital systems (e.g. CRM, data dashboards) to make data easier to use and learn from. 

• Lead on GDPR and data protection, including overseeing data management and storage practices, coordinating team training and acting as first point of contact for any data protection 

2. Analysis and reporting (supporting fundraising and contracts) 

• Work with the Fundraising and Communications Manager to generate robust evidence and stories for funding bids and reports. 

• Provide accurate, insightful data to demonstrate need, reach and outcomes for current and prospective funders. 

• Contribute to reporting cycles and project monitoring for grants and commissioned work. 

• Help identify and articulate trends or insights that strengthen our funding cases and future proposals. 

3. Demonstrate and evidence impact 

• Analyse quantitative and qualitative data to show outcomes, learning and social impact. 

• Produce clear, engaging reports and summaries for internal learning and external audiences. 

• Develop or refine theories of change and outcome measures that capture relational and person-centred change. 

• Draw on wider research and evidence to contextualise and strengthen our impact story. 

4. Stories and case studies 

• Build engagement and understanding across the team in the how and why of data and story collection — fostering curiosity, ownership and care. 

• Work with staff, students and volunteers to collect stories, vignettes and quotes that bring our work to life. 

• Collaborate with the Fundraising and Communications Manager to share stories in accessible, ethical and creative ways — through reports, social media or campaigns. 

5. Support service improvement and learning 

• Help teams use data and feedback to reflect, learn and adapt — making learning relevant and motivating. 

• Provide practical training and tools to build confidence and data literacy across teams. 

• Support Directors and Leads to interpret learning and feed insights into service design and development. 

Onboarding and immersion 

• Spend time in the early weeks embedded in our work — shadowing staff, students and volunteers across our 1-1 and community activities. 

• Use this experience to ground frameworks, reporting and data practices in the lived reality of our work. 

About you 

We’re looking for someone who combines curiosity and rigour — someone who can handle data confidently, but also cares about the human story behind it.

You’ll thrive at Likewise if you are self-motivated and adaptable. You’ll need to be comfortable with uncertainty, autonomy, and enjoy working in an environment that’s collaborative and ever-evolving. You may find it harder here if you prefer fixed structures, clear hierarchies or rigid processes — the way we work asks for flexibility, shared responsibility and mutual accountability.

Essential 

• Experience in monitoring, evaluation, data or research within a charity, public sector or community setting. 

• Experience working with CRM or case management systems. 

• Strong analytical skills (quantitative and qualitative) and confidence with tools such as Excel or Power BI. 

• Ability to design or refine data collection frameworks and indicators. 

• Excellent written communication, able to translate data into compelling insight and learning. 

• Strong relationship-building and influencing skills, with the ability to collaborate across teams. 

• Organised and self-motivated, with attention to detail and follow-through. 

• Reflective and values-driven, comfortable with complexity and nuance. 

Desirable 

• Understanding of relational or trauma-informed approaches to care and support. 

• Experience in the mental health, social care or community sector. 

• Experience supporting organisational learning or delivering training. 

• Qualification in social research, data science, or a related field. 

Help us harness the power of data to improve lives.​

Are you a collaborative, technically skilled Data Engineer with the ability to design, implement and maintain a data warehouse? This is a hands-on role where you’ll design and deliver data pipelines, support colleagues in using data effectively, and help shape our data strategy. You’ll be a key part of our journey to becoming a more insight-driven organisation.​

​

Contract​

• £45,000 per annum plus benefits
• Full time (35hrs per week) 
• Fixed Term Contract (12 months) with potential to extend
• Hybrid working with link to Ewell, Surrey or London office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month. ​​​
• We are passionate about flexible working, talk to us about your preferences ​

What you’ll do ​

• Design and manage a data warehouse to support analysis of our listener services
• Build data pipelines and transform data for actionable insights using analytical techniques
• Coordinate the use of data to inform service improvement
• Support colleagues to use and present data confidently and clearly
• Champion good data quality, governance and management practices
• Collaborate across multiple teams and stakeholders
• Advise senior leaders, enabling them to make data-informed decisions​

​

What you’ll bring​

• A degree in a mathematical, scientific or computing subject (or equivalent experience)
• Experience in a data engineering or senior data analyst role
• Strong SQL skills and familiarity with cloud systems
• Proficiency in Python, R or other analytical programming language
• Ability to translate technical concepts for non-technical audiences
• Experience with data ingestion, workflow orchestration and data transformation
• A collaborative mindset and excellent communication skills
• Critical thinking and problem-solving skills
• Ability to write clear documentation and guidance
   
• Understanding of machine learning/AI and ethical data use (desirable)
• Experience in the charity or not-for-profit sector (desirable)​

Full Job Description and Person Specification 

​​

Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

Apply now​

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and upload your CV.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.​

​Applications close: Wednesday 26th November 2025 @ 09:00am

Interviews: w/c 1st December 2025

Villiers Park's vision is a future where every young person has the opportunity to realise their full potential. Yet for too many, this is limited by economic, social and personal barriers not of their making. As a national social mobility charity, we exist to change that. 

We deliver targeted programmes in areas of socio-economic deprivation and inequality across the country. We have five hubs, in Hastings and Bexhill, Swindon, Tyneside, Norwich and Cambridgeshire, and reach over 2,500 young people every year.

We recently developed our 2025-30 strategy, which aims to deepen our impact and double our reach over the next five years. A new fundraising strategy and campaign, Beyond Barriers, will be launched to secure the funds to help us realise our goals and make a positive and lasting impact on the lives of more young people nationwide.

The Fundraising Operations and Data Manager is a newly created role in our Fundraising team. They will be responsible for managing the charity’s CRM (Salesforce) and working with colleagues across the team, and wider organisation, to ensure the smooth operational delivery of fundraising processes and activities.

The Fundraising Operations and Data Manager will provide data and donor insights to help identify trends and opportunities that contribute to shaping fundraising campaigns and enhance our stewardship. 

Key responsibilities include:

• Be responsible for the overall management of the Salesforce CRM system, ensuring accurate and up-to-date data entry. This includes processing donations, pipeline updates and managing data imports, exports and migrations to support fundraising activities.
• Create reports and dashboards to enable accurate and timely reporting.
• Identify opportunities for improvement and automation, collaborating with colleagues across the organisation to ensure the smooth operation and optimal use of the CRM.
• Work closely with the Head of Fundraising and Finance Manager to ensure that all donations are thanked in a timely manner and recorded correctly.
• Manage pledge payment tracking and reminders and follow-up processes for multi-year donations. Ensure that data management is carried out in accordance with GDPR and PECR, Villiers Park’s data protection and privacy notices, and the Fundraising Code of Practice. 
• Act as the point person for all prospect research activities, liaising with third party providers and ensuring adherence to data protection requirements and best practice at all times.
• Oversee the recognition framework and stewardship of current supporters, managing a sustainable and creative stewardship programme that engages supporters with our work.
• Create templates and systems that enhance cultivation and stewardship. 
• Generate mailing lists for fundraising and communications, which respond to a range of motivations to give and engagement with the charity. 
• Oversee and deliver operational efficiencies in our fundraising processes, for example, with payment providers and events.
• Any other duties as reasonably requested.