Data analysis manager jobs in brent, derby
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Structure
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Reports to: Director of Learning and Impact
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Direct reports: Programme Leads, Programmes Coordinator
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Location: Haringey, with travel across London boroughs as required
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Hours: 40 hours per week (including 1 hour lunch break)
Benefits
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25 days annual leave plus 8 bank holidays, your birthday off, and an extra day per year of service (up to 5 additional days)
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Death in Service cover (up to 4x annual salary / fixed amount for part-time roles)
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Enhanced sick pay
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Eye care benefits for those using display screens
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Up to £750 annual CPD budget to support your professional development
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A dedicated wellness package promoting staff health and wellbeing
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Team building and transformation days to strengthen collaboration and personal growth
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Professional mentoring and ongoing supervision
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A comprehensive induction and training programme to help you thrive from day one
About Sister System
Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.
Our approach is co-designed with care-affected young women to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.
Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse.
Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive.
Our Programmes
All our programmes have been co-curated with young women in care and are built upon proven therapeutic models of intervention. We deliver a set of inclusive, empowering, enabling, and exploratory programmes. These focus on self-education, investigating the social and emotional impact of the transition to womanhood and creating a network of sisters who can continue to support each other's growth throughout key transitional periods. Our programmes are delivered in such a way that sisters at any stage of educational attainment can access, learn, grow, and thrive.
Job Purpose
Sister System is seeking an experienced and dynamic Head of Programmes to lead the operational delivery and continuous improvement of our mentoring, learning, and development programmes for care-affected girls and young women aged 13–24. The postholder will oversee the full programme cycle — from referral and assessment through to delivery, evaluation, and progression — ensuring all work is trauma-informed, evidence-based, and aligned with Sister System’s mission and OCN accreditation standards. Acting as the central link between the leadership team and delivery staff, the Head of Programmes will manage and develop a high-performing team, maintain quality assurance across all programme stages, and foster strong partnerships with schools, local authorities, and community organisations to drive measurable impact and long-term systemic change.
This role holds operational oversight of all programme delivery, team management, and quality assurance, ensuring that our work achieves its intended outcomes, aligns with our organisational strategy, and continues to grow in impact and reach.
Key Responsibilities
Programme Leadership and Delivery
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Lead the design, coordination, and delivery of all Sister System programmes, services, and activities in line with organisational aims and funder requirements.
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Oversee programme planning, scheduling, and annual mapping to ensure smooth delivery and strategic alignment across all three stages (Enable, Enhance, Empower).
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Work with the Safeguarding Lead to manage referral, assessment, and placement processes to ensure beneficiaries are appropriately matched to programmes and mentors, maintaining high standards of transparency and accountability throughout.
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Ensure all delivery follows Sister System's three-stage programme model, safeguarding standards, and quality expectations. Support programme delivery where needed, maintaining a visible leadership presence.
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Monitor the service user journey using Sister System's monitoring and evaluation tools and Salesforce CRM, working with the Head of Monitoring & Evaluation to track progress against work plans, indicators, and our evaluation framework.
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Conduct regular programme review meetings with team members and stakeholders to enhance information sharing, efficiency, and effectiveness of programme implementation.
Programme Quality and Impact
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Oversee programme quality assurance, including risk assessment of referrals, benchmarking, and monitoring of Development & Progress reports.
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Work with the Internal Quality Assurer to ensure delivery meets agreed quality standards.
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Maintain oversight of portfolios of work produced by learners and mentors towards their qualifications, in collaboration with the Learning & Development Lead and EET Progression Lead.
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Support the collection, analysis, and reporting of programme data to evidence impact and inform organisational learning.
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Play an active role in the impact evaluation cycle, managing and adapting programmes in line with outcomes and goals.
Operational and Team Leadership
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Lead and support the mentor team in effective caseload management, ensuring appropriate workload balance and delivery quality.
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Line manage key programme staff, providing guidance, support, and supervision in line with organisational policies. Support staff wellbeing and development, ensuring a positive working environment.
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Ensure timely completion of paperwork, reports, and monitoring requirements across all programmes.
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Lead regular team meetings, contributing to a reflective, learning-focused organisational culture.
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Support implementation of Sister System's performance management systems and processes.
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Ensure compliance with all relevant policies and procedures, specifically safeguarding, Child Protection Policy, and Code of Conduct.
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Encourage a culture of learning, creativity, and innovation. Maintain good team communication and dynamics, taking remedial action when problems occur.
External Partner Management
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Commission and manage a pool of external facilitators and delivery partners to meet agreed programme outcomes.
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Build and maintain strong relationships with referral partners, funders, and external stakeholders to support programme delivery and growth.
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Represent Sister System externally, promoting our model of culturally responsive, trauma-informed mentoring.
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Ensure all staff, partners, and stakeholders have clear understanding of Sister System's mission, vision, values, and policies, reflected in programme implementation.
Strategic Development and Business Growth
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Contribute to the development of Sister System's programme strategy, aligning delivery with the 3-year plan and long-term system change goals.
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Contribute to Sister System's strategy development and revision by providing feedback on programme reach, impact, and strategic planning.
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Identify opportunities for programme innovation and growth, including developing new partnerships and supporting funding applications.
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Support senior leadership in reporting to funders and partners, contributing to organisational learning and sustainability planning.
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Represent Sister System at sector events and forums to promote our work and influence best practice in mentoring care-affected young women.
Safeguarding
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Sister System places the highest priority on safeguarding and promoting the welfare of children and young people.
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The Head of Programmes will serve as a Designated Safeguarding Officer (DSO) with responsibility for safeguarding in the organisation, maintaining good knowledge of safeguarding guidance (including Keeping Children Safe in Education and Working Together to Safeguard Children) and related legislation (e.g., the Children Act 1989).
Person Specification
Essential – Knowledge & Experience
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Significant experience in programme management, delivery, and coordination within the charity/social impact sector
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Proven track record of managing multiple programmes or projects simultaneously, meeting targets and deadlines
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Experience of line management and team leadership, including supervision and performance management
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Experience managing relationships with external stakeholders, including funders, delivery partners, and referral agencies
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Experience in safeguarding and child protection, including handling disclosures and managing risk
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Knowledge of the challenges faced by care-experienced young women and the care system
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Knowledge of effective monitoring and evaluation approaches and impact measurement
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Awareness of equality, diversity, and inclusion principles in service delivery
Desirable
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Experience working with vulnerable young people, particularly care-experienced individuals or young women
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Experience in mentoring programmes or youth development initiatives
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Experience working with trauma-informed and culturally responsive approaches
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Experience of co-production or 'by and for' programme design with service users
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Experience in qualifications-based programmes (e.g., accredited learning)
Skills & Abilities
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Excellent programme planning, coordination, and organisational skills with strong attention to detail
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Strong analytical skills with ability to interpret data and use it to inform decision-making
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Excellent written and verbal communication skills
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Ability to manage competing priorities and work effectively under pressure
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Strong relationship-building skills with ability to work collaboratively across teams and with external partners
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Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures
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Problem-solving skills with ability to adapt plans and respond to challenges
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Ability to lead, motivate, and support a team, fostering a positive and reflective culture
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Strong administrative and IT skills, including proficiency with databases and monitoring systems
Personal Qualities
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Passionate commitment to Sister System's mission of supporting care-experienced young women
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Strong alignment with Sister System's values and approach, including 'by and for' and trauma-informed practice
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Empathetic and non-judgemental approach to working with vulnerable young people
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Resilient and able to manage emotional demands of the role while maintaining professional boundaries
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Flexible and adaptable approach to changing circumstances and organisational needs
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Commitment to continuous learning, reflection, and professional development
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High level of integrity, professionalism, and accountability
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Able to maintain confidentiality and handle sensitive information appropriately
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You will demonstrate Sister System’s values: Tenacious, Solution-focused, Masterful, Collaborative and Evidence-based
Other Requirements
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Enhanced DBS check will be required for this role
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Right to work in the UK
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Willingness to work occasional evenings and weekends as required by programme delivery
Safeguarding and Safer Recruitment
Sister System is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults. The successful applicant will be required to complete an enhanced DBS check and provide two satisfactory references.
Equal Opportunity Statement
Sister System is an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences, and we are committed to fair, inclusive and transparent recruitment. If you need any reasonable adjustments during the application or interview process, please let us know.
Recruitment Process
The post will be advertised from 16th December 2025; applications will close on 12th January 2026.
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First round of interviews will be 22nd January 2026,
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Second round interview will commence from the week of 26th January 2025
We work alongside girls and young women aged 13-24 affected by care, offering her an early intervention mentoring and educational programme.
The client requests no contact from agencies or media sales.
To develop policy goals and recommendations in line with Women for Refugee Women’s (WRW) overarching campaigns strategy to improve the lives of women seeking asylum in the UK; to develop and deliver policy interventions such as policy briefings, evidence for parliamentary committees, responses to inquiries and consultations; to plan and carry out research projects for influencing purposes, ensuring that these are informed by and co-delivered with women in WRW’s network.
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on the Experts by Experience Employment Initiative website.
Women for Refugee Women supports women seeking safety in the UK to rebuild their lives and campaigns alongside them for a compassionate asylum system.
The client requests no contact from agencies or media sales.
To lead the development and delivery of Women for Refugee Women’s (WRW) campaigns and communications strategy, ensuring compelling public engagement that amplifies the voices of refugee and asylum-seeking women, strengthens WRW’s profile, and mobilises supporters to take action. This role combines strategic communications and media liaison with impactful campaigning to influence public opinion and drive systemic change.
We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on the Experts by Experience Employment Initiative website.
Women for Refugee Women supports women seeking safety in the UK to rebuild their lives and campaigns alongside them for a compassionate asylum system.
The client requests no contact from agencies or media sales.
Lead the finance for London Black Women's Project, a specialist charity supporting Global Majority women and children who are survivors of domestic violence and abuse. Ensure robust, compliant financial management while helping sustain vital refuge, counselling and legal advice services.
Please note: Given the nature of work and the focus of LBWP, the organisation considers the candidate’s race and sex to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010.
This post is open only to Black and minoritised, i.e Global Majority women.
About the Role
As Finance Manager, you’ll oversee all financial operations, ensuring accuracy, compliance, and strong governance. You’ll manage budgets, forecasts, rent accounting, and reporting to the Board and funders. You’ll also lead a small finance team and collaborate closely with the Director and external accountants to improve systems and drive financial excellence.
Key Responsibilities
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Oversee day-to-day finance: income, expenditure, reconciliations, and supplier payments.
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Support the production of management accounts, cashflow reports, and forecasts.
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Lead budgeting and support managers to monitor spending.
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Manage rent accounting, service charges, and housing benefit claims.
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Ensure compliance with Charity Commission, HMRC, Companies House, and funder requirements.
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Line-manage and support two Finance Administrators.
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Improve financial systems and workflows.
About You
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AAT Level 2 minimum or equivalent.
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At least 5 years’ charity finance management experience.
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Experience with rent accounting, service charges, and housing benefit.
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Strong knowledge of Charity SORP, restricted/unrestricted funds, and financial compliance.
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Skilled in staff management and working with external finance providers.
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High attention to detail, organised, and confident working independently.
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Proficient in financial software and Excel.
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Committed to feminist principles and VAWG-sector work.
Why Join Us?
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Play a key leadership role in a small, mission-driven organisation.
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Support life-changing work with women and children.
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Join a supportive, values-driven team.
LBWP aims to be an Equal Opportunities employer. Considering the nature of work and the focus of LBWP, the organisation considers the candidate’s race and sex to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010.
This post is open only to Global Majority women.
To apply please send your CV and a covering letter providing examples of how you meet the requirements of the role under the column headed ‘CV/CL’ in the person specification. Please ensure you provide examples of how your skills, experience, knowledge and abilities meet the requirements of the role.
Interviews will be held on 15th January 2026.
London Black Women’s Project (LBWP) is a specialist, women-only organisation dedicated to supporting Black, Asian and minoritised women.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
- Would you like the opportunity to lead an essential service assisting around 3,000 older residents each year?
- Do you love working collaboratively in a busy vibrant environment?
- Could you contribute to the development of current and new activity to benefit older people?
Manage our Community Support Team at Age UK Sutton
The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long-term advice provision and casework.
The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whilst maintaining high levels of customer care.
The Community Support Manager provides operational and supportive leadership for the team and has the opportunity to work on contract monitoring, strategic planning and development of the service. You will ensure all delivery requirements are met and to quality standards, be responsible for data management and embed and champion a person-centred approach where older people are suppported.
We are looking for a supportive and engaged Manager who:
- Has experience of delivering or managing services in a front-line setting or who shows clear potential to move into a management role
- Can work on their own initiative, monitoring and meeting targets and problem solving
- Can develop and deliver a client journey to ensure effctive and efficient service provision, and has the ability to build relationships with other organisations
- Is able to support staff and volunteers in managing potentially emotionally charged and challenging situations
Training and development opportunities are available to all staff.
Full details about the role, including key responsibilities, can be found within the job pack. We encourage applicants to contact us for an informal chat to discuss the opportunity and working at Age UK Sutton. You will be able to view the job pack once you hit apply.
Our Mission is to make Sutton a more Age Friendly place.
The client requests no contact from agencies or media sales.
Position: Business Intelligence Impact Lead
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: Starting from £44,339 per annum plus excellent benefits *
Salary Band and Job Family: Band 3, Profession/Technical
*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.
About Us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.
We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.
To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).
This role involves developing and implementing frameworks, conducting detailed analyses, and leading evaluations to provide actionable insights. By collaborating with various departments and stakeholders, the BI Lead ensures that data-driven decision-making and performance measurement are integral to ways-of-working, enhancing overall effectiveness and fostering continuous improvement.
This role develops and implements organisational data strategies and frameworks for measuring the impact and performance of the MS Society’s work, aligned to organisational strategy, covering data collection, analysis, and reporting, and ensuring consistency, accuracy, relevance, and timeliness of impact and performance evidence and insights.
Experience of stakeholder management both internal and external; and designing and delivering complex analysis and evaluations is required.
With one direct report, we require a seasoned manager / lead and the person applying should also have proficiency in statistical analysis software (e.g., SPSS, R, Python) for advanced data analysis and modelling (e.g. logic models, theory of change and other evaluation models), and experience in using survey tools and software for data collection and analysis.
Closing date for applications: 9am on Friday 2nd January 2026
Interviews are scheduled to take place week commencing 12th January 2026.
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our recruitment and selection process
- The first round of our recruitment and selection process includes an interview with competency-based questions.
- Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
- We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
- You might also be invited for a second interview. We’ll let you know about this during the selection process.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 39 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Impact and Learning Consultant (seven-month fixed-term contract, maternity cover)
Please refer to the attached Terms of Reference for full details, including application process.
Summary
- Location: London, required to work at least four days a week in our office near Victoria station. Applicant must have the legal right to work in the UK.
- Hours: Full time (40 hours per week).
- Period of contract: 1st March to 30th September 2026.
- Fee: Competitive, in line with the UK market.
- Application deadline: Monday 12th January 2026, 9am UK time.
About us
Vitol has a long history of charitable giving, making its first charitable grant in 2002. The Vitol Foundation was established in 2006, registered in Switzerland and operating independently from Vitol’s business interests. Since then, the Vitol Foundation has funded over 2,000 projects in more than 120 countries around the world.
The Vitol Foundation aims to make a difference in the lives of people around the world trapped in poverty. We are passionate about supporting organisations and programmes that can take children and their families in the poorest of countries across the world out of the vicious cycle of multi-dimensional poverty.
Our work is focused on five core areas: education, health, humanitarian, water sanitation and hygiene, and local giving through Vitol’s offices worldwide.
By providing different types of financing to non-governmental organisations and social enterprises, we aim to:
- Fund transformational, efficient, sustainable, scalable and replicable investments to support and strengthen government, private sector and community systems to provide sustainable health, water, sanitation and hygiene, education and employment opportunities.
- Address the systemic issues that make humanitarian crises more acute, by funding resilience and preparation in addition to recovery.
- Share models of evidence-based best practice that can be scaled by government, private sector and/or communities.
- Act responsibly with diverse partners with sensitivity to their circumstances and cultural contexts.
- Increase engagement and leverage the knowledge base of the Vitol Group worldwide.
About the role
The Impact and Learning Consultant will play a central role in advancing how the Vitol Foundation understands, measures and deepens its impact. They will build on existing frameworks, tools and processes developed by our Head of Impact, Learning and Strategy who is due to go on maternity leave, as well as bring their own expertise to further strengthen our approach to impact and learning, embedding it into our day-to-day decisions. As our lead expert in this area, the Consultant will ensure that our strategy and grantmaking are guided by emerging data and evidence, and support continuous learning across all our work.
The ideal candidate will have deep expertise in the field of measurement and evaluation, combining strategic leadership experience with strong hands-on technical skills to support Foundation colleagues and nonprofit partners. They will have experience with a wide range of quantitative and qualitative research methods and working in global settings, especially to support local partners operating in low-resource and/or emergency environments. This role requires someone with excellent communication skills, translating complex findings into clear, actionable insights tailored to different audiences, including Vitol Foundation colleagues, our board and non-technical external stakeholders.
Above all, the candidate must demonstrate a strong commitment to the vision, mission and values of the Vitol Foundation and improving people’s lives. They will report directly to our CEO and be part of a small but enthusiastic team of people committed to making a difference. The position is based at the Foundation’s office in London, United Kingdom.
Key responsibilities
Impact measurement and reporting
- Continue rollout of the foundation‑level impact framework across our grant portfolio, making ongoing adjustments and clarifications as it’s being road-tested with a growing number of grantees.
- Design and refine grant‑level impact measures. Develop impact indicators for new grants and review existing ones, working closely with programme managers and partners to ensure alignment with project goals, partner capacity and the foundation‑level impact framework.
- Review and strengthen data quality of incoming partner reports to ensure that progress is meaningfully captured through quantitative and qualitative indicators. Check for clarity, completeness, consistency and data quality, and provide feedback or make revisions as needed.
- Support uptake and adjustments to our impact dashboards in Salesforce to ensure clarity and usefulness for Foundation colleagues. Work with the Operations Manager and external developers to implement changes where needed.
Learning and strategy implementation
- Regularly synthesise and share lessons learned from across our grant portfolio as well as from the wider international development sector. Highlight emerging data, evidence and findings, and their implications for the Foundation’s strategy and grants.
- Conduct rapid evidence reviews to inform sector‑level strategies and individual grants as they are developed or revised. Work closely with programme leads and partners to ensure emerging evidence is reflected in design and implementation, and to identify ways to build credible evidence to strengthen the impact of our grants.
- Serve as a technical expert for externally-led evaluations of our grants, including reviewing research protocols, data collection tools, analysis plans, and consent and safeguarding processes. Note: evaluations will be commissioned by external parties, this role will not manage evaluation contracts or teams.
Internal and external communications
- Draw out insights from impact data, other programme documents and external sources to inform management and board reporting, including regular tracking of portfolio‑level outcomes, key trends and lessons learned.
- Work with the Head of Communications to draft content for internal and external audiences, using relevant data and statistics and creating compelling visualisations that reinforce key messages.
Qualifications
Essential
- Educational background: Advanced degree in a relevant field (for example, public policy, global development, business administration).
- Professional experience: 10+ years of progressive experience in impact measurement, strategic learning, or programme evaluation in philanthropy, non-profits or social impact sectors.
- Analytical rigour and insight: Demonstrated ability to synthesise complex data and strategic insights; proven record of shaping high-level organisational strategies.
- Facilitation and communication: Strong skills in facilitating discussions, presenting insights to senior leadership, and translating complex data into accessible, strategic information.
- Project management and adaptability: Track record of managing complex research and evaluation projects with multiple stakeholders; able to balance strategic oversight with hands-on problem solving.
- Must have the legal right to work in the UK.
Desirable
- Familiarity with using Salesforce as a grant management system.
- Experience working or living in one or more of our priority countries: Afghanistan, Bangladesh, Burkina Faso, Democratic Republic of Congo, Ethiopia, Guatemala, Haiti, Madagascar, Malawi, Mozambique, Myanmar, Pakistan, Senegal, Sudan, Syria and Tanzania.
Please refer to the attached Terms of Reference for full details, including application process.
The client requests no contact from agencies or media sales.
Job Title: Service Manager
Location: Derby City (office based)
Salary: £40,627.32 per annum
Contract type: Permanent, Full Time
Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota.
This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service.
We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes. This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.
Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs.
The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge’s policies and procedures.
The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.
Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting. In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.
You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation.
As member of the management team, you will be required to participate in an out-of-hours on call management service.
The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.
The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence.
Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 22 December 2025
Interview Date: 8 and 9 January 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Hunger Project UK Marketing & Relationships Manager
Are you looking for a role that really makes a difference? Well, how about joining a global organisation helping to empower women and men to end their own hunger and poverty? If this sounds exciting, we might have the perfect role just for you!
Role: Marketing & Relationships Manager
Reports to: CEO
Salary: FTE £35,000 - £40,000 (Negotiable based on skills, experience and fit)
Contract type:Permanent
Hours: 35 hours per week
Location:The role is remote at present with occasional travel to London
About The Hunger Project
The Hunger Project UK is a registered charity in the UK committed to the sustainable end of world hunger. Our vision is a world without hunger. Our mission is to facilitate individual and collective action to transform the systems of inequity that create hunger and cause it to persist. We do this by pioneering sustainable, grassroots, women-centred strategies and advocating for their widespread adoption worldwide.
We believe people living in hunger are key to ending hunger. We work to solve the root causes of hunger by supporting the communities experiencing them. As we adapt to meet local challenges and opportunities wherever we work, our programmes have a wide range of objectives. These include ending child marriage, empowering women leaders, increasing girls in education, engaging local governments, entrepreneurism and employability, climate resilient farming and maternal health.
In 2024, we reached nearly 12 million people in Africa, South Asia and Latin America. More than 1 million people are now living in self-reliant communities following investment from The Hunger Project. Our team is a mighty force of changemakers living around the world, including in our partner countries USA, Australia and across Europe.
Here in the UK, we work in collaboration with our global colleagues, to raise funds for our overseas programmes and amplify the voices of those affected by hunger. We are a small but awesome team, with big ambitions to grow and scale our fundraising efforts significantly over the next three years. So, if you’re up for the challenge... come and join us.
The role
This is a hands-on role: you’ll be directly creating content, running campaigns, and managing our operations.
This role is for you if you are…
- Passionate about social justice and motivated to make a positive impact on the world.
- Experienced, with at least eight years in communications or marketing and a proven ability to deliver meaningful results.
- A creative storyteller who produces engaging, high-quality content across multiple platforms and understands how to use digital marketing to drive social change.
- An exceptional communicator with excellent written and verbal skills, strong attention to detail, and pride in accuracy and quality.
- Highly organised and efficient, able to manage multiple projects, meet deadlines, and maintain focus in a fast-paced environment.
- Proactive, persistent, and solutions focused, approaching challenges with creativity, determination, and a positive attitude.
- Technically confident and quick to learn new tools or software, with the ability to help others solve technical problems and use technology effectively.
- A collaborative team player who works well independently while keeping the broader mission and shared goals in sight.
- Energised by the variety, pace, and purpose of a small, dynamic, globally minded charity where every contribution makes a difference.
Key responsibilities
Marketing and Communications
- Plan, coordinate and deliver integrated marketing and fundraising campaigns and events to achieve income targets, ensure consistent messaging and strengthen supporter engagement across all channels.
- Work closely with the global communications team to deliver the organisation’s marketing and communications strategy in alignment with global objectives.
- Manage website content in WordPress, ensuring it is accurate, engaging, and regularly updated.
- Oversee the social media strategy, creating and scheduling high-quality content (using Canva and Later) to grow brand awareness and supporter engagement.
- Manage ambassador and influencer relationships to support campaigns, storytelling, and reach.
- Design and deliver email campaigns and supporter newsletters through Mailchimp, ensuring timely and effective communication.
- Stay up to date with trends, world events, and digital innovations to keep content and messaging relevant and impactful.
Fundraising
- Create and deliver engaging donor experiences, content and supporter journeys to maintain and grow long-term investor support and ensure a high-quality experience for all supporters.
- Collaborate with the CEO and global team to identify and develop new fundraising opportunities and audiences.
Unleashed Women – Community & Investor Stewardship
- Act as the primary staff relationship lead for the Unleashed Women community.
- Support the recruitment, onboarding and ongoing stewardship of Unleashed Women members.
- Coordinate the planning, promotion and delivery of monthly virtual forums and quarterly in-person gatherings, working closely with the Executive & Operations VA on all logistics.
- Maintain regular communication and engagement with members through WhatsApp groups, email updates and event communications, ensuring consistent tone, warmth and responsiveness.
- Act as a key link between Unleashed Women and THP’s global country teams, ensuring meaningful programme engagement and feedback.
- Support retention and thoughtful growth of the community through relationship-led follow-up and investor care.
- Ensure all Unleashed Women activity is accurately reflected in Beacon and associated supporter systems.
Data Management and Reporting
- Maintain and manage the Beacon CRM database, ensuring accurate data capture, segmentation, and analysis to support effective fundraising, stewardship, and communications.
- Ensure all new and lapsed investors are correctly tagged and updated in Mailchimp, Beacon and other relevant systems.
- Evaluate and report on the performance of fundraising and marketing campaigns, interpreting data from CRM and digital platforms to measure impact and inform strategy.
Operations
- Establish, maintain, and continuously improve key operational systems and processes to ensure efficiency and smooth day-to-day functioning.
- Coordinate and maintain fundraising platforms such as Benevity and JustGiving, ensuring campaign pages are accurate, up to date, and performing effectively.
Line Management
- Oversee the recruitment, coordination, and management of volunteers, ensuring they are well-supported, effectively deployed, and aligned with the organisation’s goals.
Preferred requirements
Experience
- At least eight years’ experience in marketing, communications, or a related field.
- Proven success delivering multi-channel marketing and fundraising campaigns that meet or exceed targets.
- Confident in using and maintaining CRM systems (preferably Beacon) to manage supporter relationships and analyse data.
- Experience managing digital platforms, including social media, email marketing, and websites.
- Experience managing and developing team members, including supporting volunteers and junior staff.
Skills and Abilities
- Excellent written and verbal communication skills, with the ability to tailor messages for diverse audiences.
- Strong relationship-building and stakeholder engagement skills.
- Highly organised, with excellent planning and project management abilities.
- Proficient in digital marketing tools such as WordPress, Mailchimp, Canva, and social media scheduling platforms.
- Skilled in interpreting data and insights to evaluate and improve marketing performance.
Personal Qualities and Attributes
- Enthusiastic, proactive, and self-motivated, with a positive and solution-focused approach.
- Collaborative and supportive, fostering strong teamwork and shared purpose.
- Creative and adaptable, comfortable working in a fast-paced and changing environment.
- An effective and empathetic team leader who inspires and empowers others.
Other Requirements
- Commitment to the aims and values of The Hunger Project UK and its mission to end hunger and poverty.
- Commitment to equality, diversity, inclusion, and anti-discriminatory practice.
- Understanding of the collaborative, hands-on nature of working within a small charity.
- Passion for using marketing and communications to create positive social impact.
The client requests no contact from agencies or media sales.
Development Manager
Contract: 12-Month Fixed Term Contract (with a view to extend)
Function/Team: Development & Communications
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Head of Development & Communications
Salary: £33,410 – £36,678
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention work disrupts the criminal business of human trafficking, making it too high-risk and low-profit to be viable.
The Development Manager sits within our Development & Communications Team and plays a critical role in securing the funding and partnerships that fuel our global prevention efforts. This role is responsible for managing and preparing high-quality funding applications, nurturing donor and partner relationships, and leading on individual giving initiatives that grow our supporter base and strengthen long-term sustainability.
This is a dynamic and strategic role suited to someone who is a strong writer, comfortable working with data and impact insights, and driven to connect STOP THE TRAFFIK’s mission with funders who share our vision. You will help build a strong pipeline of philanthropic, trust, foundation, and corporate support, ensuring the organisation continues to innovate and scale its prevention programmes worldwide.
This role will be responsible for:
Funding Development & Applications
• Prepare and submit compelling, high-quality funding proposals to trusts and foundations.
• Develop supplementary materials for applications, including budgets, MEL frameworks, timelines, and theories of change.
• Research and identify new funding opportunities to maintain a strong pipeline.
• Manage funding calendars, ensuring deadlines, reporting, and grant obligations are met.
Relationship Management
• Build and maintain strong relationships with existing funders, partners, and individual donors, ensuring excellent stewardship.
• Support the Head of Development & Communications in cultivating philanthropic prospects and corporate partnerships.
• Represent STOP THE TRAFFIK in meetings and presentations with funders and external stakeholders.
Campaigns & Individual Giving
• Lead individual giving activities.
• Collaborate with the Development & Communications Team to design creative fundraising campaigns that grow income across diverse supporter groups including universities, schools, and community initiatives.
Storytelling & Impact
• Translate data, insights, and project outcomes into persuasive narratives for funders and partners.
• Work closely with programme teams to gather impact information and incorporate it into applications and pitches.
The ideal candidate will have:
• Experience in fundraising or partnership development within the charity or social impact sector.
• A strong track record of writing successful funding proposals and trust/foundation applications.
• Excellent written communication skills, with the ability to craft persuasive, evidence-based narratives.
• Experience researching prospects and managing a varied funding pipeline.
• Confidence presenting to funders and external audiences.
• Strong relationship-building skills with individuals and organisations.
• The ability to work with data and monitoring insights to strengthen reporting and funding cases.
• Excellent organisation and multitasking skills in a fast-paced environment.
• A commitment to equality, diversity, safeguarding, and STOP THE TRAFFIK’s core values.
Benefits:
• A friendly, supportive team.
• Opportunity to engage with global partners and influential funders.
• Autonomy to shape fundraising approaches and contribute innovative ideas.
• Healthcare cash benefit scheme (with the option to include partner/children).
• Corporate eye-care scheme.
• Life insurance.
• Non-contributory Group Personal Pension Scheme with 7% employer contribution.
• 27 days annual leave plus 8 bank holidays (rising to 33 days with service).
• Cycle to Work scheme.
• Season Ticket Loan.
• Ability to swap two bank holidays to suit personal needs.
• Flexible working policy that supports staff wellbeing.
• Access to internal and external training opportunities.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both in pdf format) that evidences your ability to be successful in this role.
Email your application via the Oasis Charity Jobs Website. Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Sunday 4th January 2026.
Registered Charity No. 1127321
We cannot sponsor applicants at this time.
The client requests no contact from agencies or media sales.
Harris Hill Charity Recruitment are delighted to be working with the European Association for Cancer Research (EACR) on this exciting new Fundraising Manager role.
About the EACR
The EACR is an international scientific membership organisation supporting cancer researchers through conferences, funding schemes and community-building. Following a recent consultancy review, the organisation is now ready to appoint its first dedicated Fundraising Manager to establish and grow its income-generation activity.
The Role
This brand-new position will lead trusts, foundations and corporate fundraising. Reporting to the CEO and sitting on the Management Team, you will:
- Build the first fundraising strategy, pipeline and targets
- Develop compelling proposals and cases for support
- Cultivate relationships with trusts, foundations and corporate partners
- Work closely with scientific, communications and membership colleagues
- Provide strategic oversight of fundraising plans, reporting and forecasting
The organisation understands that fundraising takes time: no major income is expected until 2027, and there is a healthy financial buffer, giving you space to develop a sustainable programme.
About You
We’re seeking a generalist fundraiser with strong trusts experience and confidence in corporate partnerships. You’ll be strategic, proactive, collaborative and comfortable shaping a new function from the ground up.
How to Apply
For full details of the role including how to apply, please download the full appointment brief.
£43,000 – £50,000 | 0.8–1.0 FTE | 18-month Fixed Term Contract
Hybrid: A minimum of once per week in the Nottingham office (Wednesdays)
Closing date: 9am, Wednesday 7th January 2026
Interviews: w/c 12th and 19th January 2026
Purpose of the job
In UK Youth’s Impact department, we find, create and use evidence to respond to the needs and preferences of young people and the professionals who support them. We conduct research and evaluations to prove and improve the impact of youth work, and we co-design high-quality programmes and support offers that can be scaled. This new role will work across these areas, supporting research and evaluation projects with real implications for policy and practice.
Reporting to the Evaluation & Learning Manager, you will be responsible for supporting the delivery of a portfolio of research and evaluation projects. This will involve conducting research in-house and coordinating with external partners and the organisations we fund to build and share high-quality evidence. There will be opportunities to lead on fieldwork, data analysis, reporting and insight sharing with strategic guidance and hands-on support from other members of the team.
You will be organised, keen to develop your research skills and have a passion for working with data. You will support high profile research and evaluation projects, including the evaluation of the Adventures Away From Home Fund – a major, Government-funded outdoor learning programme. You can expect to support other projects, gathering and sharing insights from our network and young people and helping the team to work efficiently and effectively.
Why work at UK Youth?
We want all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving). Our strategy positions UK Youth to unlock youth work so that every young person in the UK can benefit. We work with a network that shares this ambition to build cross-sector understanding of youth work’s transformational potential, secure sufficient investment for sustainable provision, and help to embed effective solutions that will increase the quality as well as accessibility of youth work. Come and be part of this change.
Responsibilities
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Evaluation and Learning
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Knowledge and Data Management
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Research and Horizon Scanning
Experience we're after
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Experience of managing datasets on digital platforms/software (quantitative and/or qualitative)
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Experience of leading or supporting quantitative and/or qualitative research and data analysis in any setting
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Experience of conducting literature reviews to analyse existing evidence on specific topics
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Experiencing of working across multiple projects and competing priorities and managing your time and tasks proactively
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
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Flexible/Agile Working
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27 days annual leave plus bank holidays (pro rata for part time employees)
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Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
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Other training available in support of your personal and professional development
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Pension scheme (currently UK Youth match employee contributions up to 5%)
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Membership of our life insurance scheme which would pay-out up to 4 times your salary
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Employee Assistance Programme to support employees both professionally and personally
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20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
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IT equipment provided for the duration of contract
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CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: Tuesday 6th January 2026 at 09:00am
Provisional Interview Dates: 14th and 15th January 2026
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
UK Youth is a leading charity with a vision that all young people are equipped to thrive and empowered to contribute at every stage of their lives.
The client requests no contact from agencies or media sales.
We are recruiting three Funding Strategy Development Managers, two Permanent roles and one Fixed-term for 12 months. Please state clearly in your supporting statement if you wish to be considered for the Fixed Term or Permanent role
This is an exciting opportunity to join the National Lottery Community Fund’s, Funding Strategy, Innovation and UK Directorate at a key moment in the delivery of our strategy. If you are up for playing a central role in a new team, which will be vital in enabling the Fund to deliver for communities in the years ahead, then this role could be for you.
We are approaching the midpoint of implementation of our strategy “It starts with community”. Over the last few years our funding portfolios in each of the nations of the UK and corporate functions have worked hard to embed the strategic ambitions we set ourselves. We are looking to take stock of our progress, understand how a changing world may impact our work and explore how we can grow our ambition to address the issues that will impact communities over the years ahead. Building on what we have achieved so far, we want to make greater progress including:
- Ensuring the fund has a thorough and live understanding of its collective response to the strategy, where our successes are and where there are opportunities to go further.
- Supporting our senior management team to come together to understand and explore our progress and shape the strategic direction for the organisation together
- Supporting greater engagement and collaboration between funding portfolios to enable sharing and learning, to build a better collective understanding of our missions and commitments and grow our impact
- Delivering ambitious and impactful projects to address common opportunities and challenges, for example to support the embedding of partnership working across the Fund, or to respond to the challenges and opportunities presented by new technologies.
- Supporting ongoing strategy development, including horizon scanning to maintain a collective picture of key developments related to our missions, cross cutting commitments and wider factors impacting communities.
Your day will be a blend of strategic thinking, stakeholder engagement, and practical execution, with plenty of opportunities to collaborate, influence, and drive change across the Fund. You will be one of two permanent managers in a small new team led by the Head of Strategy Development.
As this is a new team roles and responsibilities will be defined as the Team comes together. However, responsibilities may include:
- Drafting Senior Management Team (SMT) and Board reports on strategy implementation to update on progress and promote discussions on areas for development.
- Monitoring of funding portfolio strategy development and delivery activity, including maintaining regular engagement with portfolio representatives.
- Reviewing progress reports, identifying risks and issues and shaping recommendations to meet challenges and opportunities to go further in meeting strategic ambitions.
- Working closely with the Fund’s Governance Team to ensure the appropriate use of governance fora to provide oversight of strategy implementation and development work and maintaining an effective forward look of key priorities.
- Leading on engagement with key corporate functions, such as analytical, communications, legal and Human Resources, to support alignment with strategic ambitions.
- Engaging with funding teams across the Fund to support strong alignment between strategic ambition and operational realities.
- Leading discreet projects to explore emerging shared opportunities and challenges, undertaking desk research, engaging internal and external stakeholders and shaping proposals.
- Identifying opportunities for further alignment, internal partnerships and new ways of working.
Interview Details:
- Interview Date: TBC - 22 and 23 of January
- Format: Virtual
- Location: UK-Wide
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.
Briefing session: We will be hosting a briefing session to further outline the role and answer questions on the following date: 15 December 2025, 3:15- 4:00pm. To register or ask any questions about the recruitment process, please contact the recruitment team.
How to apply:
Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.
Essential criteria:
- Experience of working with civil society, either working in a civil society organisation or in a supporting function (e.g. in a funding, consultancy or policy making body) with a strong understanding of the challenges and opportunities facing the sector.
- Experience of managing competing priorities to ensure successful delivery of key pieces of work.
- Strong collaboration skills, able to work with a range of people at different levels within an organisation to shape plans and projects that reflect the interests of the organisation.
- Strong external engagement skills, able to proactively identify a range of relevant stakeholders, build and maintain relationships, and draw on knowledge and expertise to inform proposals and projects.
- Excellent analytical skills, with the ability to draw on data and qualitative evidence to understand complex topics and shape evidence led proposals.
- Strong communication skills, able to present complex topics clearly using a range of communication tools, in particular, able to write clear and succinct formal papers for senior leaders.
- Strong project management skills, able to use a range of tools to set out clear and timely delivery plans, identifying appropriate milestones, risks and issues.
Desirable criteria:
- Experience of working in a policy or strategy team, helping to set direction for an organisation or major programme of work
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition).
It starts with community.
The client requests no contact from agencies or media sales.
Job Title: Operations Manager – Neighbourhood Services
Reporting to: Head of Neighbourhood Services
Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers
Location: Hybrid (UK-based)
Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work)
About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working.
Role Purpose As Operations Manager – Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities.
Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core.
Key Responsibilities
Service Delivery & Team Leadership
- Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service.
- Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements.
- Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents.
- Prepare performance reports and contribute to governance/board-level reporting as required.
Data-Driven Performance & Continuous Improvement
- Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans.
- Embed a culture of evidence-based decision-making across the team.
- Support the development and delivery of service transformation and digital innovation projects.
Customer Focus & Tenancy Sustainment
- Ensure services are inclusive, accessible, and responsive to diverse resident needs.
- Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness.
- Lead or support the development and annual review of tenancy management policies and processes.
- Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements.
Neighbourhood & Estate Management
- Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods.
- Promote community cohesion through resident engagement initiatives, events, and partnership projects.
- Identify opportunities to leverage social value and external funding for community-benefit projects.
Compliance & Risk
- Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements.
- Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies.
- Maintain operational risk registers and contribute to business-continuity planning.
Budget & Resource Management
- Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities.
Corporate & Collaborative Working
- Actively contribute to organisation-wide objectives as part of the wider management team.
- Break down silos, share best practice, and foster a “one-team” culture.
Leadership Expectations
- Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge.
- Champion equality, diversity, inclusion, and belonging in all areas of work.
- Role-model resilience, accountability, and a solutions-focused approach.
- Coach and develop team members, building capability and future leadership talent.
We’re looking for an experienced Marketing and Communications Manager to provide maternity cover and lead our small but mighty team during a pivotal period for St Michael’s Hospice.
This is a hands-on management role at the heart of the Hospice, driving strategic marketing and communications priorities across the organisation.
What you’ll do
- Drive marketing and communications strategy and team leadership.
- Oversee brand management, campaign and content planning, internal communications, stakeholder engagement, and marketing that supports income generation, community engagement, and awareness of our services.
- Delivery of some marketing and communications activity alongside management responsibilities.
- Play a key role in major projects, including embedding a new CRM system, website relaunch, and planning for the Hospice’s 40th anniversary celebrations.
What we’re looking for
- Proven experience managing marketing and communications teams.
- Charity sector expertise (health, care, or hospice desirable).
- Strong CRM and data-driven marketing knowledge.
- Values-led leadership: kindness, respect, inclusivity, innovation.
This is a unique opportunity to make a real impact while steering a talented team through a period of innovation. If you’re ready to bring your expertise to a role that matters, we’d love to hear from you.
Apply now and be part of a special community organisation that makes a tangible difference to people’s lives across Hastings and Rother.
At St Michael’s Hospice we offer a friendly, team orientated work environment – a good pension scheme with the option to continue any existing NHS pension scheme membership, an Employee Assistance Programme (Benenden Healthcare), up to 33 days annual leave plus bank holidays, subsidised employee meals and free refreshments, free parking, supportive supervision along with a proactive Education Department to support with your development. Hospice employees also qualify for a Blue Light Card with access to a huge array of discounts.
To apply for this position, please complete a Hospice application form available for the job opportunities page of our website. Please note CVs will not be accepted, unless candidates are unable to complete the application form due to a disability, in which case please contact the HR team.
The client requests no contact from agencies or media sales.


