Data and supporter care manager jobs
About you:
We’re looking for a driven and detail focused professional to join our Housing Services Team as a Senior Housing and Income Officer. In this pivotal role, you’ll help ensure our housing services remain financially secure while supporting our clients to sustain their tenancies and build brighter futures. Working closely with our Housing Services and Supported Accommodation teams, you’ll combine practical problem solving with empathy and determination to make sure every client has the best chance to thrive.
You’ll take ownership of rent income management - overseeing complex accounts, tackling arrears, approving adjustments, and managing legal actions with precision and care. You’ll spot risks early, keep everything running to time, and ensure our policies are followed to the letter. Alongside this, you’ll share your knowledge with frontline teams, providing guidance, training and benefit updates that empower others to achieve consistent, high-quality rent collection.
This is a role where your expertise and tenacity will have real impact - strengthening financial stability, supporting lasting change for clients, and shaping the future of how we deliver housing services. It’s also a chance to build a meaningful career at Single Homeless Project (SHP), developing your professional skills in an organisation that values ambition, compassion and innovation in equal measure.
We are currently operating a blended working arrangement, that includes working from our Head Office in Kings Cross for a minimum of 3 days per week, as well as flexible occasional travel to our accommodation services across London. There is also some potential for home working, in agreement with the Head of Property Services.
The weekly working hours are 37.5 hrs, to be completed between 9am-5pm Mon- Fri, with occasional need to work outside of these times in the event of an emergency.
About you:
- You’ll be someone with proven experience managing rent accounts and maximising income across a busy caseload.
- You understand the welfare benefits system and know how to help clients access the right support.
- You have solid knowledge of housing management - from tenancy and health & safety to managing evictions.
- You’re confident dealing with repairs, complaints, and anti-social behaviour in a fair and timely way.
- You take pride in supporting clients to sustain their tenancies and build financial stability.
- You work well with others - building strong relationships with colleagues and external partners to get the best results.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 9th November 2025 at Midnight
Interview dates: Thursday 20th and Friday 21st November 2025 at SHP Head Office in Kings Cross
*Candidates will need to be available, to interview on this day.
This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Location: Home based however this is a national role and will require travel to all EF sites
Hours: 37.5 hours per week
Salary: £76,000 per annum
About us
Emerging Futures works nationally with people affected by addiction, encouraging them to make positive changes to their lives.
We believe that no one should suffer the stigma associated with addiction, and that everyone seeking support should feel valued and respected.
We provide homes for people to connect with others and make the necessary changes to move towards independent, healthy living. Our behaviour change services provide a confidential space to share experiences, and offer practical support to those who want to change. The Emerging Futures accredited coach training develops the skills of our volunteers, motivating people to give back and reconnect with their community.
About the role
This is a pivotal leadership role, supporting the Chief Executive and Board with organisational development, risk oversight, and the consistent delivery of high-quality, person-centred services.
This executive leadership role shapes the strategic direction of Emerging Futures, overseeing HR, Quality, Safeguarding, and Performance functions. It drives organisational strategy across people, culture, innovation, and service delivery, ensuring alignment with the charity’s values and sector trends in substance misuse and homelessness.
Key responsibilities include leading HR strategy—covering recruitment, workforce development, staff wellbeing, inclusion, and compliance—and overseeing quality assurance, clinical governance, and safeguarding to ensure robust risk management and continuous improvement.
The role also leads the development of outcome measurement frameworks, promotes data-driven decision-making, and collaborates with operational leaders to support service innovation and performance. Externally, it represents the organisation in strategic forums and partnerships, while internally fostering integration and supporting cross-functional initiatives.
This role is home based, however as you are leading remote teams across the country, very regular travel to EF sites/offices will be required.
About you
You will have proven senior leadership experience in HR (ideally at Head of HR or Director level) in the voluntary, housing, health, or social care sector. You should also have:
- Level 7 CIPD Advanced Diploma in Strategic People Management or equivalent, plus relevant experience
- Strategic understanding of workforce, service delivery, and governance issues in substance use, homelessness, or complex needs sectors
- Demonstrated success in embedding quality and assurance frameworks across complex, dispersed services.
- Strong knowledge of safeguarding, regulatory compliance, risk management, and performance improvement frameworks.
- Track record of driving organisational culture change and operational excellence.
- Excellent interpersonal, influencing, and stakeholder engagement skills, including Board-level reporting.
Key Dates
Application deadline: 10 November 2025
Anticipated interview dates are to be confirmed
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Emerging Futures works across the country with people affected by homelessness, drug and alcohol problems and physical and mental health needs.



The client requests no contact from agencies or media sales.
The Alan Turing Institute
Named in honour of Alan Turing, the Institute is a place for inspiring, exciting work and we need passionate, sharp, and innovative people who want to use their skills to contribute to our mission to make great leaps in data science and AI research to change the world for the better.
BACKGROUND
Join us as we define a new era for The Alan Turing Institute. We are seeking a commercial, ambitious and inspirational Head of Culture and Learning to drive forward the developmental people aspects and initiatives required for the organisation to achieve its strategic objectives.
CANDIDATE PROFILE
The Head of Culture and Learning will report directly to the Director of People. They will foster a positive work environment in order to develop a strong organisational culture. You will have evidential understanding of Professional Development, EDI and people practices and will balance creativity with pragmatism.
The ideal candidate will be CIPD qualified or have senior level learning and development experience qualified by practice. They will be able to influence senior management and have experience of developing coaching, mentoring and feedback skills programmes that positively impact people outcomes.
MAIN DUTIES
- Translate the Institute’s strategic objectives into actionable learning and development and cultural strategies, with clear, ambitious measurable goals and targets
- Lead, coach and mentor across the People Directorate to align with organisational goals
- Coach the management team on people, culture and development processes
- Work collaboratively with the other departmental People Heads to develop and implement learning and cultural strategies to support business objectives
- Advise executive leadership on professional development and organisational culture related matters
- Be propositional and proactive in suggesting developmental solutions to people challenges
- Lead on succession planning and talent management
- Lead on the creation and implementation of performance management processes and development planning
- Champion and embed the Institute’s EDI strategy within learning, leadership, and cultural initiatives, working in close partnership with the EDI Strategic Lead.
- Act as a senior advocate for inclusive culture, aligning learning and organisational development efforts with EDI objectives.
Please see our portal for a full breakdown of the role
Terms and Conditions
This full time post is offered on a permanent basis at an annual salary of £80,000 - £85,000 plus excellent benefits, including flexible working and family friendly policies.
The Alan Turing Institute is based at the British Library, in the heart of London’s Knowledge Quarter. We expect staff to come to our office at least 4 days per month. Some roles may require more days in the office; the hiring manager will be able to confirm this during the interview.
Application procedure
Please see our jobs portal for full details on how to apply and the interview process.
We reserve the right to close this vacancy early or to interview suitable candidates before the closing date if enough applications are received.
Equality Diversity and Inclusion
We are committed to making sure our recruitment process is accessible and inclusive.
This includes making reasonable adjustments for candidates who have a disability or long-term condition. Please contact us at to find out how we can assist you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and resourceful Clinical Services Manager (Intake and Allocation), this role will be responsible for leading and coordinating the intake and allocation of clients to appropriate ongoing therapists. This role ensures timely, and client-centred access to help, and plays a pivotal part in maintaining service quality, client flow, and clinician capacity.
The role involves working collaboratively with multiple stakeholders, including clinical assessment teams, supervisors and clients to assign clinicians effectively.
Key aspects of this role will include:
- Ensuring trainees are allocated cases appropriate to their level of clinical experience and training requirements.
About us
Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples.
We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.
About you
The ideal candidate for this role will have:
- High level interpersonal skills and the ability to work with a wide range of people
- Excellent communication skills (both written and verbal)
- Experience working within a clinical setting and liaising regarding safeguarding concerns
- Ability to lead on delivery after consultation with clinical colleagues
- Able to demonstrate the capacity to create and sustain relationships
- Excellent administrative and organisational skills with ability to plan ahead
- Keeping service policies and protocols relating to allocations and intake under continual review.
- Efficient data management and reporting.
- Support the timely and accurate charging of client fees by supporting the set up of recurring client payments, issuing invoices and processing payments.
The client requests no contact from agencies or media sales.
We are seeking a Finance Business Manager with excellent business partnering skills to support our Family Placement Services. The successful candidate will assist and support the Assistant Director of Finance and Family Placement Services in all aspects of financial management.
The Barnardo's Finance Business Partner Team provides leaders and managers with financial data, analysis, alongside providing support in order to equip Budget holders to make effective business decisions. The team works proactively and strategically monitoring key financial risks and opportunities through financial data, modelling and reporting in relation to period end, forecasting and budgeting. Driving strong financial acumen across the organisation to achieve corporate objectives.
Experience required: -
- 2 years' experience as working at managerial level within business partnering team, supporting budget holders
- Costings and Tender applications
- Providing managers with solutions to problems
- Understanding of the voluntary sector and government funding
- System literate, ideally with experience of Dynamics 365
- Producing budgets, forecasts and monthly management accounts, including variance analysis
- Proven written and verbal communication skills, including with managers.
- Line management
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification, Job Description and Additional Information document (if applicable). This should be done with an understanding of the context of the service described.
We are committed to welcoming people from a diverse background, culture and experience. Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore are open to offering flexible working arrangements.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
Benefits
Workplace Offer: What it means for you
Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.
- Barnardo's believe in creating equality of opportunity in the workplace and supporting people to manage their work-life balance; we are therefore open to offering flexible working arrangements.
- Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
- The ability to buy up to another 5 days annual leave via our HolidayPlus scheme
- A host of family friendly leave options including company Maternity Paternity and Adoption pay; together with all family additional leave options
- Service related sick pay from day 1
- Access to a Group Personal Pension with a matched 4% or 6% contribution from Barnardo's. Ability to pay via salary sacrifice to garner both tax and NI savings on your own contribution
- Death in service cover of 4x annual earnings for all staff contributing to our Group Personal Pension
- Cycle2work scheme
- Interest free season ticket loans
- Discounts and cashback from at high street shops including major supermarkets, cinemas, gyms, leisure/theme parks, holidays and much more via our Benefit Portal
- 20% discount at Barnardo's stores
- Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
- Free access to round the clock employee assistance program for advice and support
- Access to Barnardo's Learning and Development offer
*T&C's apply based on contract
About Barnardo's
We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.
They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.
The Commercial Initiatives Officer is responsible for the development and delivery of CCT’s commercial initiatives, including Champing and Filming, that involve multiple sites, as well as any future such schemes. The role will line manage the Customer Service and Admin Assistant, Champing who is responsible for the day-to-day delivery of Champing. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.
The client requests no contact from agencies or media sales.
Contract details: Fixed Term Contract until December 2026 – potential to become permanent.
Hours: 37 hours per week
Salary: £42,500 to £45,100 per annum
Directorate: Corporate Services
Team: Governance and Planning
Location: Home based with UK-wide travel, as required/on occasion
Reporting to: Risk and Assurance Manager
About the role:
We are seeking someone pragmatic, able to manage upwards and who is happy to work on their own initiative as part of a remote team. A willingness to support colleagues, think creatively, to question and to challenge will be essential. This role involves planning, executing and overseeing one or more projects and a PMO while effectively communicating and managing stakeholder expectations.
This new role will lead the establishment of a re-designed Project Management Office (PMO) to provide proportionate and strategic support, aligned to delivery approaches of NFCC. By adopting a tiered, integrated and flexible approach NFCC can enhance decision-making and support project delivery and assurance across the organisation.
As an established PMO Manager, you will bring your experience in setting up PMOs and use your knowledge of a diverse range of project management methodologies. You will be enthusiastic about making a difference and are able to bring people with you as you drive change. You will be an excellent communicator, with experience of facilitation. Influencing skills and proven experience in managing change are essential.
This role includes up to 50% of time spent managing organisation-wide priority projects. You will be responsible for managing existing projects to completion and initiating and managing to completion new projects if required. You must ensure projects are delivered to time, within budget and to the required quality criteria.
You have:
Expertise and experience in Project Management
Leadership and line management skills and experience
Strong communication, influencing and facilitation skills
The ability to drive excellence
Excellent attention to detail skills
You will be:
Responsible for assuring NFCCs approach to Project Management is robust and fit for purpose.
Responsible for engaging Project Managers across the business to embed the PMO offer
A trusted adviser
Experienced in setting up PMOs
A creative thinker and problem solver
Analytical and willing to be a ‘critical friend’
Full details of the role and what we are looking for can be found in the Job Description.
What you can expect:
We are people centred and focus on creating a positive and engaging working environment. Wellbeing, reward, recognition, and personal development are not just words we talk about, we put them into action daily.
We offer an enhanced annual leave allowance of 26 days plus bank holidays, Health Care Cashplan, access to an Employee Assistance Programme and support flexitime working.
How to apply:
Please complete the application form linked from the ‘apply now’ button on the NFCC website. CV’s will NOT be accepted for this position.
Closing Date: 27th October 2025
Proposed interview dates: 4th – 5th November 2025
PLEASE NOTE - THIS VACANCY WILL CLOSE BEFORE THE CLOSING DATE IF WE RECEIVE A HIGH NUMBER OF APPLICATIONS.
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment .
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Network Development Manager
East of England
£32,145 per annum (pro rata for part time)
Ref: 92REC
Full time 37.5 hours per week – we are happy to talk flexible working
Base: Hybrid based in the east of England, Essex, Suffolk, Cambridge, Bedfordshire, Hertfordshire, Norfolk.
ABOUT THE ROLE
This is a fantastic chance to join the Walk Wheel Cycle Trust, working within the Delivery Team team as our new Network Development Manager.
As the Network Development Manager, you will be required to oversee the planning, delivery, and evaluation of active travel infrastructure projects, ensuring alignment with organisational goals and compliance standards. The role combines technical expertise, project leadership, community engagement, and strategic planning to enhance the National Cycle Network (NCN) and related infrastructure. You will work collaboratively with internal and external stakeholders to deliver impactful, sustainable outcomes.
Some duties will include:
- Lead on the management of active travel infrastructure design and construction projects from concept through to construction /implementation and evaluation.
- Plan, organise and attend community engagement activities to ensure collaborative approach to projects.
- Day to day management of inter-disciplinary project teams.
- Share knowledge, expertise and evidence through written reports and presentations to update and influence key external stakeholders (e,g. land owners and local authorities) and volunteers.
- Contribute to planning the future network and developing a vision and clarity of what the NCN is seeking to achieve in their area.
- Quantitative and qualitative data analysis and reporting to demonstrate project progress and impact.
This role involves regular travel, with work taking place at different locations to support and deliver projects for the Walk Wheel Cycle Trust.
ABOUT YOU
We ask that you have experience in the following areas:
- A practical working knowledge of principles and standard practices within active travel infrastructure including an awareness of spatial planning and transport planning.
- Using recognised technical expertise to produce project outputs (for technical roles).
- Knowledge of local and regional transport planning authorities and their processes and priorities.
- Knowledge of active travel network design and best practise.
- Working knowledge of health and safety legislation and practice including construction regulations.
- Experience of managing projects and understanding of how to follow the project management delivery frameworks
- Experience of contributing to business development through opportunity generation, bid writing, budget preparation.
WHAT WE OFFER
In return you will enjoy flexible hybrid working that’s shaped around what works best for you and your team, plus a supportive and rewarding environment where you can thrive.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
ADDITIONAL INFORMATION
- Closing date for the receipt of completed applications is 23:59, 02 November 2025
-
Interviews will take place in via MS Teams during the week commencing 10 November 2025
Our Values
We are always learning
Championing equity
Taking ownership
Delivering Together
We're the charity making it possible for everyone to walk, wheel and cycle



Location: Reading, Hybrid
Hours: 37 per week
Salary: £27,792
Contract Type: Permanent
Campaign Closes: 13th November 2025
First Stage Interviews: 26th November 2025
Second Stage Interviews: TBC
Are you passionate about making a real difference in the lives of children with critical illnesses? Do you thrive in a fast-paced environment where empathy, precision, and people skills come together? Join Make-A-Wish UK as a Wish Referral Officer and be the guiding light at the start of every wish journey. You will be the warm, reassuring voice that helps families navigate the first steps of their magical experience, all while managing vital relationships and keeping everything running smoothly behind the scenes.
Core Purpose
The Wish Referral Officer is responsible for processing new referrals and stewarding the wish child and their application through the initial stages of their wish journey, whilst providing excellent stakeholder management. A Wish Referral Officer is responsible for facilitating and managing a large network of relationships such as the wish child and their family, medical professionals, charities, volunteers and referral partners. As each wish is unique, accurate record keeping, data privacy and safeguarding are essential for every wish and experience. This role requires the ability to work at a high pace while maintaining strong attention to detail, with data management and accuracy forming core aspects of day-to-day responsibilities.
Essential Criteria
To be successful in this role you will need:
- Experience in an administrative role
- Experience of handling large volumes of data accurately, within a fast-paced environment
- Experience in customer service role with set targets and data management
- Demonstrate the ability to be flexible and change priorities within short time frames
- Excellent organisational and prioritising skills to support an ever-changing workload
- To be able to confidently communicate through all communication methods to multiple stakeholders
- Exceptional attention to detail
- Calm and professional, especially when dealing with emotional situations
- Excellent IT and administration skills including experience in processing/inputting data and MS Office
- Ability to work on own initiative without supervision
- A personal commitment to and understanding of equal opportunities
- Experience in using CRM systems
Personal Qualities
- Maintain a professional, caring, friendly and helpful manner always whilst dealing with wish children, their families, volunteers, suppliers as well as other stakeholders
- Strong empathy with wish families understanding that each child is an individual and may have needs
- The ability to be able to build strong relationships
- Maintain high levels of attention to detail
- Ability to remain calm under pressure
- Punctual and reliable
- Friendly, courteous and professional
- Be motivated to always support the charity and its objectives
Key Responsibilities:
Referral Enablement
- Process new referrals submitted by Community Referral Partners, health and social care professionals, ensuring accurate data entry, and excellent stakeholder management both through both written and verbal communication.
- Proactively manage a dynamic caseload of 150–200 wishes at any given time, ensuring each wish application progresses efficiently through the various stages of the wish journey in alignment with established referral targets and service timelines. This includes monitoring progress, identifying and resolving potential delays, maintaining accurate records, and self-allocating new referrals in line with organisational priorities
- Take ownership of the weekly coordination and distribution of wish referral materials, ensuring all communications and resources are prepared, reviewed, and delivered accurately and on time to key stakeholders—including Community Referral Partners, wish families, and internal teams—to support a seamless and consistent referral process.
- Monitor and maintain the accuracy and integrity of data across internal systems to ensure full compliance with service level agreements (SLAs), data protection regulations, and organisational protocols. This includes conducting regular data audits, identifying and correcting discrepancies, and working collaboratively with internal teams to uphold high standards of data quality, which are essential for effective decision-making, reporting, and service delivery.
- Collaborate with the Wish Discovery Coordinator to facilitate the effective involvement of Make-A-Wish UK volunteers, ensuring families receive the support they need throughout the wish experience. This includes coordinating volunteer assignments, arranging interpreter services where required, and promoting a seamless, inclusive, and supportive journey for every wish family.
- Ensure all referral processes, service level agreements (SLAs), and Make-A-Wish UK eligibility criteria are consistently followed, maintaining full compliance with organisational policies and procedures. This includes accurately assessing referral information against eligibility requirements, escalating any concerns, queries, or ambiguities to the appropriate team or line manager for review, and ensuring all decisions are documented and communicated clearly. Additionally, maintain strong communication with stakeholders to ensure clarity around eligibility decisions and support a fair, transparent referral process.
- Ensure the principles of Equality, Diversity and Inclusion are always reflected within the wish process.
- Support the Wish Referral Team Manager and Wish Referral Lead and Make-A-Wish UK in achieving our goal to reach every eligible child within the UK.
Stakeholder Communication
- Act as the first point of contact for all Wish Granting (WG)–related queries and enquiries, responding promptly and professionally via email, phone, WhatsApp, and post. Ensure that all stakeholders—including wish families, volunteers, and referral partners—receive a high-quality, compassionate, and consistent customer service experience
- Ensure accurate communications with referral partners, wish children and their families/guardians, employees, and volunteers in relation to wish applications.
- Ensure that our service level agreements are met, and stakeholder expectations are sensitively and professionally managed in line with our policies.
- Liaise with other charity partners to assess whether referred wish children meet Make-A-Wish UK’s eligibility criteria. Where referrals do not meet the criteria, collaborate with the Wish Referral Partner Manager to ensure that referrers receive clear, constructive feedback and gain a full understanding of Make-A-Wish UK’s eligibility requirements, supporting transparent and informed referral practices.
Systems and Processes:
- Collaborate with the Wish Referral Team Manager to identify and implement improvements to the wish journey experience, ensuring it is seamless, inclusive, and positive for all stakeholders. Contribute feedback, insights, and suggestions to enhance processes, communication, and overall service delivery in line with organisational goal
- Maintain accurate and up-to-date records within our CRM system (Salesforce), ensuring data integrity and consistency, at all times.
- Follow internal processes to ensure wish children and their families move through the wish journey smoothly, and always in line with our service level agreements.
- Actively participate and engage in project work, providing constructive insights and ideas to enhance the wish journey for every wish child.
Safeguarding and Data Governance:
- Ensure all wish records and related data are stored and maintained on Make-A-Wish Information Systems and that all data is managed within set policies and procedures (such as data privacy, liability, consent forms, marketing permissions etc.)
- Facilitate a culture of safeguarding awareness. Identify, report and escalate any issues or concerns in line with organisational processes and procedures.
- Raise safeguarding concerns and complete relevant internal procedure
Together, we create joy, happiness and magical memories through life-changing wishes for children with critical illnesses.
The client requests no contact from agencies or media sales.
Location: Camden/Haringey
Salary: £40,326 - £42,978 per annum
(Please note that applicants are usually appointed at the bottom of the relevant band)
Hours: 37.5 hours per week(Required to work some weekends and shift work)
Contract: Permanent
Closing Date: Wednesday 5th November 2025
Closing Time: 00:00am
Interview Date: Friday 14th November 2025
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Service Manager at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Our 24 hour specialist supported accommodation service provides support for women affected by any form of violence, including domestic abuse and/or sexual violence who are experiencing poor mental health and/or problematic use of substances, to build towards an independent future. This service is a high needs service.
The team delivers one to one support in the form of weekly keywork sessions working within a psychologically informed framework to create support plans with residents and build on skills and competencies. We use a strengths-based approach in the hope that service users can move on into the community or a lower needs service to live a better quality of life whatever that may look like for the individual.
In addition, the team is responsible for the building management including Health and Safety, void turn over, financial management, the repairs and living environment.
About the Role
As the service manager you will oversee the following areas of work of which there is more info in the job Description.
- Operational management of the service
- Lead and develop a staff team
- Manage staff & Service Performance
- Promote Solace and build relationships in the borough
- Ensure Financial accountability & compliance
- Be part of an On-Call Rota
- Corporate Responsibilities
About You
If you demonstrate commitment, innovation, passion, non-judgemental attitude and collaboration, you’ll thrive in our diverse feminist team of professional women.
Ideal candidates will have:
- Sound understanding of practical, emotional, social and economic issues affecting survivors of domestic and sexual abuse.
- In-depth knowledge advising on a range of options including safe housing, criminal justice, civil remedies and risk management.
- Demonstratable knowledge of adult and children safeguarding
- Experience managing staff
- Experience managing a project
- Have Excellent written and verbal communication skills
- Ability to work well under pressure, prioritising workload and crisis management
- Sensitive and non-judgemental approach when working with vulnerable clients
- Experience in risk assessment, management and safety planning
- Willingness to work some weekends to cover the rota
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement/Expression of Interest how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Risk & Assurance Manager to join our Chief Executive Office. You will provide high quality support to the Head of Audit, Risk & Governance in the implementation and oversight of effective risk management and assurance policies and procedures for the whole organisation.
You will attend the Audit & Risk Committee and other board committees from time to time to present on risk and assurance. With experience of delivering 2nd line risk and assurance activities within large, complex or heavily regulated organisation, you will be effective in building professional relationships and influencing and collaborating with colleagues from all disciplines and at all levels.
This role is not open to sponsorship.
Staff benefits include shuttle bus, and more… Read more below.
Role Requirements
- Your main objectives is to support the board and senior leadership team in ensuring the charity continues to deliver high-quality, safe, effective and financially sustainable services for vulnerable children now and in the longer-term;
- Under the guidance of the Head of Risk, Audit & Governance, and in collaboration with key stakeholders across the organisation, coordinate and manage the implementation and ongoing development of the charity’s risk management framework; risk policies, risk appetite statement; “risk universe” and board assurance framework / assurance map;
- Undertake deep dive risk assessments and provide assurance over the effectiveness of internal controls from time to time as required by Audit & Risk Committee;
- Undertake a quarterly review of key financial controls and report findings to the Finance, Finance, Investments & Resources Committee and Audit & Risk Committee;
- Monitor and report on the implementation of agreed management actions designed to strengthen risk mitigation strategies / close compliance gaps and provide assurance on these to SLT and trustees.
- Prepare the risk update for SLT, the board and each of its committees including risk heat maps and key risk indicators for the charity’s principal risks.
- Establish effective working relationships with other second line risk, quality and compliance functions and periodically monitor the effectiveness of their activities.
- Liaise with SLT directors to ensure departmental risk registers are in place and appropriately maintained.
- Facilitate risk workshops and provide online training on TCT’s risk management policy and procedures. Meet regularly with risk owners to review risk responses and progress with actions. Ensure there is an effective process of escalation of significant risks to SLT and trustees;
- Prepare an annual review of the effectiveness of internal control and risk management for the Audit & Risk Committee;
Interview Date: To be confirmed.
PLEASE READ CAREFULLY – ‘How to Apply’
Terms and Conditions
Strictly no agencies, please.
As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
o you want to use your research skills to drive social change?
At HCT, we’re showing how lived experience can transform public health. With almost 500 staff and volunteers working across every NHS area and prison in England — and in parts of Scotland and Wales — we connect some of the most marginalised communities to the services that too often miss them.
We’re now seeking a Research & Impact Manager to lead a programme that places inclusion, impact and lived experience at the heart of research. You’ll shape and deliver studies that improve understanding, influence local and national policy, and demonstrate how peer-led approaches can achieve real health equity.
About the role
As Research & Impact Manager, you’ll take day-to-day leadership of our research and evaluation programmes.
You’ll manage and develop our incredible team of peer researchers, supervise our Knowledge Transfer Partnership (KTP) Associate with the University of Essex, and build partnerships across academia, government, the NHS, and the voluntary sector.
You’ll also design and deliver evaluations of our programmes, help evidence how lived experience-led services can improve equity in health and care, and support funding bids and grant applications, and the dissemination of impactful research.
About you
You’ll bring both strategic insight and hands-on research skills, ideally with a strong qualitative background. You’ll be comfortable working across academic, policy, and lived experience settings — and you’ll share our deep commitment to social justice and inclusion health.
We’re looking for someone who is:
- Passionate about peer research and the power of lived experience
- Skilled in designing and delivering research and evaluation projects
- Collaborative and relationship-focused, with experience across academia, the NHS or the voluntary sector
- Able to mentor and empower others, including peer researchers and research colleagues
- A clear communicator who can translate research into impact
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.


The client requests no contact from agencies or media sales.
About SPANA
SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.
About this role
This is an exciting opportunity to join SPANA’s Income Generation department at a time of growth for the organisation.As Individual Giving Manager, you’ll play a key role in developing and delivering SPANA’s committed giving programme and multi-channel retention campaigns, including stewardship and value exchange activities.Working closely with the Head of Individual Giving, you’ll help shape strategic plans across UK and international markets, driving income growth to expand SPANA’s global impact. You’ll also line manage the Individual Giving Executive and deputise for the Head of Individual Giving when required.
Contract, location and salary
This is a full-time (34.5 hours per week), permanent role. This role is UK based, hybrid working with regular attendance (approximately 1-2 days per month, or more if preferred) in our London office. Candidates must have the right to work in the UK currently and for the duration of the contract.
The salary for this position is c.£42,000 per annum, subject to skills and experience. SPANA is pleased to offer a range of benefits including a generous company pension scheme with 10% employer contribution if the employee contributes a minimum 5%, and health care cash plan.
Further details and how to apply
Please see the job description for full details including a person specification and information on how to apply. The deadline for applications is 23:59 GMT on Tuesday 11 November 2025.
Applicants must have the right to work in the UK currently and for the duration of the contract.
Help shape the financial future of a fast-growing charity supporting Gaza’s children. If you’re a qualified, detail-oriented finance professional who thrives in purpose-driven settings, we’d love to hear from you!
About Children Not Numbers
The conflict in Gaza has left thousands of children in urgent need of medical care, trauma support, and long-term assistance. Children Not Numbers is a grassroots UK-based charity committed to the health, safety, education, and wellbeing of Gaza’s children.
Children Not Numbers was established in early 2024 to address the urgent need to support Palestinian children caught up amid an unprecedented conflict. Within 18 months, we have grown rapidly into a global network of c.200 staff and volunteers, most of whom are volunteer paediatric medics representing more than 30 subspecialties.
Our work includes:
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Emergency medical aid for sick and injured children in Gaza, delivered through collaboration between local staff and an international network of volunteer medics
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Short-term medical evacuation for urgent and complex cases – more than 230 children have been safely evacuated to date
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Rehabilitation and trauma support for children with life-changing injuries and extreme psychological trauma
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Maternal Support Programme – over 500 women supported across 1,100+ appointments
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Education and Empowerment Programme, currently supporting 300 children in Gaza with academic and psychological care
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International advocacy, including engagement with the UN, European Commission, UK government and other international bodies
About the role
As Finance Manger you will have opportunity and agency to make a huge contribution:
○ Ensuring smooth financial operations;
○ Agency to set up and develop the function;
○ Supporting our team on the ground, and patient facing team to ensure they are empowered to make a difference.
As well as this opportunity to make a difference, you will supported in your role by an international team that cares and supports one another, where diversity is a given and creating a sense of belonging is core to who we are and what we do.
We are seeking a values-based, experienced and qualified Finance professional to support and oversee all our financial operations, including but not limited to recordkeeping, payment processing, reporting, and systems oversight, ensuring transparency and compliance.
Reporting to the charity co-founders and directors, you’ll work closely with the Senior Leadership Team, Fundraising and People teams, and Trustees.
About you
We are seeking a qualified accountant (e.g. ACCA, CIMA, ACA) - or equivalent - with proven experience of budget development and financial reporting (trusts, foundations, or institutional funders). You will have a track record of managing supplier relationships, payment platforms, and international transactions, and a demonstrated ability to prepare financial statements and reports for fundraising teams, boards, or trustees.
Please see the job description document attached for a full list of role responsibilities and person specification.
Applications will be assessed by CV only in the first instance. To be taken forwards to the next stage, please ensure that your CV clearly states your accountancy qualifications (or equivalent experience) AND finance experience within a charity/NGO setting.
Eligibility: You must be a UK resident with the right to work in the UK. We are unable to sponsor visas.
This role sits at the heart of our digital transformation journey, combining hands-on IT user support with strategic input into wider digital initiatives across the organisation.
Following a 12-month collaborative design and build process with our development partners, Hyphen8, we’re now in the User Acceptance Testing phase and gearing up for an exciting go-live in January. You’ll play a pivotal role in ensuring a seamless transition from our legacy Salesforce system to our new version of Salesforce in Q1 2026. It is a perfect time to join and make a real impact from day 1.
If you have experience of Salesforce, thrive in a collaborative environment, and want to help shape the future of our digital infrastructure, we’d love to hear from you.
To build stronger communities in Norfolk from the ground up.
