Data and systems officer jobs

This is an exciting opportunity to lead our Alumni Engagement team who provide support to an alumni base of almost 40,000 contactable alumni of the Sutton Trust programmes. These are generally young people from lower socio-economic backgrounds who move into highly competitive universities, courses and careers. The alumni community has grown rapidly over the past 3 years and now expects around 6-7000 new alumni to join each September. Engagement covers supporting their transition to university and into the workplace through communications, events and programmes. It also spans alumni volunteering, our Alumni Leadership Board, and working with our Development team towards alumni giving.

The role is dynamic and diverse, requiring you to be able to think strategically whilst devising and delivering on operational delivery plans, and we are looking for a confident and experienced team leader during a period of maternity leave.

This role is part of the Programmes Leadership Team and will work closely with the Director of Programmes, Head of Employability Programmes and Head of University Access & Digital on shaping the strategic direction of the team and its programmatic work. The role will also connect closely to the work of the Development Team as we look to devise and implement a segmented alumni giving scheme, as well as the Communications and Policy team, and may evolve to take on new projects over time.

Main duties

• Strategic leadership to alumni engagement, including:
  • Embedding alumni relations and programming across the organisation, ensuring alumni are considered or involved in all areas of the Trust’s work
  • Managing budget and project timelines to ensure projects are delivered effectively
  • Working with the wider programmes team to ensure a smooth transition for Sutton Trust beneficiaries between programmes and the alumni community

• Alumni Engagement and Volunteering:
  • Refining and communicating the alumni strategy across the Trust and to donors and external stakeholders
  • Growing the Sutton Trust alumni network and developing a long-term strategy for alumni engagement, including communications and events, identifying key areas of focus and setting out benchmarks and KPIs
  • Overseeing a suite of volunteering opportunities for alumni to give back to, and represent the Trust in (for example on programmes, with our funder base, in our research and policy work, or to benefit the alumni community)
  • Managing the online alumni platform (STA) and its integration with other platforms .
  • Overseeing the recruitment to and engagement of the Alumni Leadership Board and new Changemaker/Ambassador programme to build on our advocacy work, and ensuring effective engagement with the work of the Trust and the wider alumni community
  • Ensuring that the above complements a long-term plan which would enable alumni to fundraise for the Trust or make donations in support of the Trust

• Programme management and Alumni Support:
  • Support delivery of access to the workplace and employability programming for alumni alongside the Head of Employability Programmes
  • Overseeing the delivery of bursary support programmes (including the Opportunity Bursary funded by JP Morgan) by the Alumni Programmes Manager from recruitment to evaluation and reporting
  • Overseeing the delivery of a series of employer-led events (working with employer-facing colleagues across the Trust) across a range of industry sectors that support student access to workplace opportunities, and the chance to build employability skills (such as networking / interview skills etc)
  • Overseeing the development of content and activities to support young alumni transitioning to HE
  • Overseeing the evaluation and scoping for potential growth for alumni-alumni mentoring with the Alumni Connect programme (piloted in Spring 2025)
  • Ensuring appropriate systems and processes are in place to manage programmes and events for alumni

• Alumni Giving and Relationship Management
  • Working closely with the Development team to provide support for key funding partnerships including those that directly fund/ work with the Alumni team.
  • Working with the Director of Development/ Head of Philanthropy to input into a new strategy to build funding from our alumni
  • Working with the Development team to implement an ongoing segmented fundraising communications plan to build awareness of our need for funding and directing alumni to appropriate giving schemes depending on their life/career stage
  • Identifying potential mid to high level alumni donors and working with the Development team to cultivate
  • Representing the Trust and facilitating introductions via senior alumni for new and potential employer or delivery partners

• Team Management:
  • Leading the alumni team to ensure effective engagement of our alumni community, including line management responsibility, team meetings, pastoral support and appraisals
  • Line managing, motivating and proactively supporting the Alumni Programmes Manager and Senior Alumni Officer in their professional development
  • Working with Director of Programmes and Heads of Programmes on team management, culture and long term planning
  • Working across the organisation on cross-team projects, such as with the employer working group, youth voice, Changemaker pilot, alumni giving, and STO/STA platforms strategy.
  • Member of extended-SLT

• Other duties as necessary from time to time

Person Specification

We welcome applications from individuals who have experience in:

• Professional experience of alumni relations, or managing other similar membership communities, ideally within the education or charity sector.
• Has experience working within or an understanding of the not for profit sector and/or the education sectors;
• Experience of developing strategies, frameworks and operational plans to support alumni relations, programmes and events for young people, or equivalent
• Strong understanding of databases, data processes and experience using a CRM (ideally Salesforce)
• Experience in project management, monitoring and evaluation, managing budgets, financial control and administration
• Building relationships with significant, diverse stakeholder groups
• Experience of managing volunteers and volunteer stewardship
• Excellent verbal and written communication and strong analytical skills
• First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings
• Working collaboratively across teams and within a small team
• Line management and leadership of a small team
• Adapting to new opportunities and trialling new initiatives
• Personable, flexible and discreet; able to fit in to a small team

We are also looking for an individual who:

• Has experience of building philanthropic support through alumni
• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage;
• Has excellent attention to detail;
• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• • Contract: 13-month Fixed-term Maternity cover contract starting November 2025. Our ideal dates are from 1 November 2025 – 30 November 2026, however we can be flexible if needed for the right candidate.
  • Salary: £60,000-£64,000 per annum
  • Working location: Minimum of 2 office days per week
  • Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
  • Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends
  • DBS check will be required

Interviews

Applications should reach us by midnight, Sunday 20th July, with first round interviews held over Zoom on Tuesday, 29th July, and second round interviews held at our London offices on Tuesday, 5th August.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Hours: Full time (35 hours per week)
Salary: NJC Spinal Column point 24 (£34,314)
Location: Hybrid – based in our Askham Bryan office, with flexible home-working and travel across North Yorkshire
Contract: Fixed-term until 31 August 2028

Are you an experienced project manager who is passionate about climate action? 

At Community First Yorkshire, we will be delivering a three-year National Lottery funded partnership programme designed to inspire and empower communities and the VCSE sector to take meaningful climate action. We need someone to lead on this exciting, collaborative initiative, shaping a greener, more sustainable future for North Yorkshire.

What you’ll be doing 

In this role, you’ll be leading of team of four, including two Climate Action Officers, an Impact Communications Officer and a Monitoring and Evaluation Officer. You’ll use your project management skills to co-ordinate and implement the Village Green programme, overseeing the delivery of activities, finances, marketing material and monitoring and evaluation work. You will work closely with our programme partners to maintain strong governance and build connections with our wider stakeholders to amplify the impact of climate action efforts.
Part of your role will be overseeing the co-design elements of the programme, ensuring community engagement is inclusive, impactful and innovative. You’ll also support with the wider VCSE sector in North Yorkshire, offering guidance on climate action initiatives and commissioning external expertise to deliver key elements of the programme.

What we’re looking for 

We are seeking candidates with all-round excellent project management skills, who can lead a team whilst overseeing the core elements of the programme. Ideally, you’ll understand climate issues and have a commitment to advancing sustainability efforts. You’ll have experience of monitoring, evaluation, and stakeholder collaboration, working with funders to share valuable insights.

If you are self-motivated, highly organised, have excellent interpersonal skills, and are not fazed by working on a large project, then this role offers an exciting opportunity to make a tangible difference. In return we can offer a varied and engaging role that is part of a supportive and collaborative team, with flexible working arrangements.

Closing date for applications: 5pm on Friday 29 June

Interviews: Thursday 10 July in person at our Askham Bryan office

Overview 

Students’ Unions are amazing membership organisations with unique structures and ever-changing leadership. The student advisor role will be to deliver a high quality, professional advice service to students at the University of Gloucestershire Students' Union which is independent of the institution, confidential, non-judgemental and impartial. 

To all our members and stakeholders, we promise to be:

• Inclusive
• Democratic
• Courageous
• Sustainable 

Key Details

Closing Date: Monday 7th July
Interview Dates: Tuesday 22nd July
Start Date: August/September 2025

Applications are to be made by submitting a CV and supporting statement of no more than 2 pages. We advise that you look through the person specification in the job pack available on our website.

Candidates are able to arrange an informal conversation with Lou Fensome, Chief Operating Officer in advance of submitting an application. To arrange an informal conversation please contact find contact details in the job pack via our website. 

Job Details

• Job Title: Student Advisor
• Location: Across all of the main UoGSU sites, with a flexible working policy.
• Department: Student Voice & Advocacy
• Reports to: Advocacy & Campaigns Manager
• Salary: £21,436 pro-rata
• Contract Type: 0.8FTE - Part Time
• Hours: Full time, normally 9am-5pm. Some flexible hours required to meet demands of the Students’ Union.
• Working Days: Monday- Friday - to be negotiated with the successful candidate
• Benefits: 25 days holiday pro rata, contributory pension scheme available, excellent flexible working policy including some home working when appropriate

About the role

The main focus of the advice centre will be academic advice and appeals but it may need to adapt to the changing needs of students and will likely involve working with individuals who have complex situations who require support to navigate what steps to take. 

Advice and Support

• To provide specialist advice and information directly to students via physical and digital mediums as appropriate on academic matters
• To support students when referring them to appropriate internal & external agencies
• To advise and inform students of their rights and responsibilities as students of the University of Gloucestershire
• To support students at meetings, appeals and hearings within the University
• Maintain generalist advice skills, knowledge and understanding of University regulations, policies and procedures that may affect the work of the advice service
• To be able to understand and explore the issues students present with a focus on expert advice to enable students to make informed decisions
• Take referrals from with partner providers i.e University, self-referrals and those from voluntary and statutory agencies

Case Work and Procedures

• Maintain accurate records of all advice cases at the SU via the case management system
• Ensure adherence to the requirements of data
• Promote the service and outreach where necessary
• Ability to listen and communicate effectively with a diverse range of people
• Have the ability to work with autonomy and use own initiative

Reporting and Policies

• Work alongside colleagues to support the development and success of the SU enhancement projects and campaigns
• To collate key information for the Student-led projects and feed into campaigns
• To monitor the matters raised via individual student cases to identify commen trends that could inform policy

A full job pack including more details about the role and the person specification we'll be shortlisting against is available via our website. 

Title: IT Service Desk Manager 

Reporting To: Director of Operations 

Location: Hybrid, with a minimum of three days per week in the office. Our office is based near Latimer Road, London.

Salary: Up to £50,000 per annum 

Hours of Work: 40 hours per week (inclusive of a one hour paid daily lunch break)

Contract: Permanent

Benefits:

• 25 days annual leave per year, plus public holidays;
• Company electronic devices;
• Enhanced salary sacrifice pension scheme;
• Private health insurance after completion of probation;
• Eligibility for a Blue Light discount card

Closing Date: 3rd July 2025, 5pm 

Job Summary
Oversee our helpdesk, which acts as the first point of contact for requests for support from our staff and volunteers. Lead business as usual IT operations and support so our people have the tools they need to carry out their work. Work with correspondents to solve problems, allocate team members to tasks, resolve issues, and constantly improve processes, standards and service quality.
Key Responsibilities

Helpdesk

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Oversee first-line support and provide second-line support for inbound enquiries, troubleshooting and solving cases wherever possible
• Identify common or emerging issues and support with identifying root causes to continually improve the service
• Engage with colleagues to escalate more complex issues for further support, coordinate their resolution if appropriate, and manage stakeholders
• Support and troubleshoot hardware and software issues, deliver induction training for new starters, and assist with access management and offboarding

Team Leadership and development

• Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care of
• Follow, develop and suggest improvements to processes and documentation on how to respond to queries
• Modify or create processes as required in consultation with lead members of Operational, Technology and Security teams
• Make sure work is correctly logged to monitor workload across the team, and provide additional support where necessary
• Actively contribute to the development of the organisation to ensure it remains relevant, effective and of the highest quality

Devices and software

• Work with the technical team to ensure we deliver the IT service following industry best practice. Address gaps as required and continually monitor their effectiveness
• Maintain secure device build, patching according to policy, and ensure we have the means to consider, distribute and maintain approved software
• Manage a plan of joiners/movers/leavers, asset replacement, ensuring requirements handled in good time

Monitoring and KPIs

• Monitor the effectiveness of operational service, identify and respond to issues
• Maintain KPIs agreed with the Head of Operations and the Security Lead

Privacy, security, and audits

• Collaborate with the security team and auditors. Ensure services are delivered according to the ISMS objectives
• Action audit findings and collaborate on tackling systematic issues identified
• Routinely audit performance to make sure work is always of the highest standard and provide reports where necessary
• Ensure information is kept confidential, handled sensitively, and retained in accordance with our policies

Person Specification
Essential

• Experience of managing a small support team, with a desire to support and help others
• Understanding of helpdesk management and how to manage work and resources
• Good skills in managing devices and software
• Knowledge of GDPR (main concepts and principles)
• Working knowledge of a variety of devices and systems such as Windows, Mac/iOS, Chromebooks, Google Workspace
• Analytical, with a logical approach to problem-solving
• Excellent communicator both written and verbal
• Able to remain calm under pressure
• A collaborator who can consider others’ perspectives
• A quick learner and keen to learn new tools and skills
• Flexible and able to work on a wide range of activities
• Able to manage own time, confirm priorities and expectations
• Independent, but knows when to ask questions
• Understand when to make decisions and when to engage a wider group
• Comfortable dealing with ambiguous situations and objectives

Desirable

• Exposure to ITIL or knowledge of ITIL Foundation
• Experience with Jira and Salesforce

This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks. We will be interviewing on a rolling basis and reserve the right to close the job advert early if we receive a high number of applicants.

Are you confident working with senior leaders and navigating complex relationships? Do you have the diplomacy and judgement to support strong governance in a fast-paced environment?

We're looking for a Head of Governance and Compliance to work closely with our CEO, Executive Leadership Team and Board of Trustees. This is a vital role at the centre of the organisation, supporting a wide range of influential individuals. The Head of Governance and Compliance will need to adapt to varied working styles and expectations, with the ability to approach all relationships with professionalism, clarity and care.

As Head of Governance and Compliance, you will lead our governance function, ensuring legal and regulatory compliance while enabling effective decision-making. With strong governance experience, sound judgement and the ability to build trust at all levels, you will support effective leadership and accountability across the MND Association.

Key Responsibilities:

• Lead and continuously develop the governance function, embedding best practices aligned with our strategy and values.
• Act as the primary trusted advisor on governance, risk and regulatory matters to the Chair, Board, COO and Executive Leadership Team.
• Lead and develop governance frameworks, policies and structures that reflect best practice.
• Oversee planning and delivery of all governance activities, including Board meetings, Committee meetings, and the AGM.
• Provide clear structured agendas, timely papers and accurate minutes to support effective governance meetings.
• Maintain governance records and ensure regulatory compliance with Companies House and the Charity Commission.
• Monitor and report on governance performance, risks and improvement areas.
• Take a leading role in managing and enabling constructive and challenging relationships between the Board, Chair, and ELT.
• Manage trustee recruitment, induction, training and succession planning.
• Oversee the organisation’s policy framework and serious complaints process, ensuring appropriate enquiry and learning.
• Lead the development and implementation of the risk management framework in line with Board expectations.
• Stay informed on legal, regulatory and sector developments and advise the organisation on implications.

• About You:

• Strong knowledge of UK charity and company governance.
• Proven experience working with Boards and senior leaders in a governance role.
• Skilled in developing governance policies, frameworks and risk management processes.
• Excellent written and verbal communication skills, with strong attention to detail.
• Good level of financial acumen within a governance role.
• High levels of discretion, judgement and political awareness.
• Able to work independently, make sound decisions and prioritise effectively.
• Collaborative approach with the ability to build strong relationships and influence sensitively.
• Committed to inclusion, ethical practice and continuous learning.
• CGI qualified or working towards qualification (desirable).

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 2 days per week.

This role can be based from Northampton or London.

Interview Dates:

First stage interview: Thursday 17th July, in-person at our Northampton office

Second stage interview: Thursday 24th July, in-person at our London office.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Substantial experience in governance, preferably in a charity or membership organisation.
• Proven ability to work with Boards and senior leadership.
• Experience developing governance frameworks and policies.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.

If you have the expertise and approach to support the work of our Board and senior team, we would love to hear from you!

The National Youth Agency is looking for a new Campaigns and Media Manager to join our Policy, Insights & External Affairs team.
 
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £36,000 - £40,000 per annum (dependent on experience and qualifications)
Remote: This role is homebased (within the UK) with occasional travel for staff residentials and other events. Ideally the post-holder will live in commutable distance to our office in Leicester.
 
What we do
 
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
 
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
 
About the Role
 
Responsibilities of the role comprise:
 
Campaign planning

• Lead the delivery of an ambitious and creative media and campaign strategy to bring about an improved recognition of the value and impact of youth work.
• Lead on other campaign strategy and planning, utilising a range of campaign tactics integrating media, digital media and other campaign tactics, working closely with other members of the Comms team and across Directorates.
• Oversee campaign activity for the annual Youth Work Week, to ensure the campaign engages key opinion formers and provides an opportunity for those within the sector to celebrate the impactful work they do.
• Analyse campaign effectiveness, including setting and tracking metrics across digital and traditional media.
• Ensure campaign plans are fully scoped and uploaded to the online project management system.
• Leading on strategic approaches to celebrity supporters / ambassadors and ongoing relationship management.

 
Press Office function

• Lead proactive media monitoring, enabling timely responses to significant developments and tracking positions on issues relating to NYA’s work.
• Develop key messages and positioning statements on issues in the youth sector and NYA’s activities, role and stance and promote consistency of messaging across NYA’s channels.
• Managing and responding to reactive media enquiries, providing statement and reactive ‘lines to take’, with the support of the Head of Communications
• Producing engaging content for various channels and audiences including press releases, blogs, opinion pieces and media briefings to elevate NYA’s profile and demonstrate our expertise and thought leadership.
• Managing the media monitoring and media database, nurturing relationships with target journalists, as well as online news outlets and thought leaders on key strategic issues.
• Confidently working with charity and corporate partners to maximise opportunities to demonstrate the impact of their support.
• Provide line management and development support to two Communication Officers.

 
About You
 
Essential competencies of the Campaigns and Media Manager:

• A self-starter brimming with creative ideas and proven experience of designing and executing high-impact campaigns that bring about a measurable change in knowledge, behaviour and / or policy.
• Strong interpersonal skills for building effective relationships with colleagues and external stakeholders, including political audiences, and confident in growing new relationships and leading meetings.
• An ability to grasp complex information and distil key messages for different audiences and crucially, which tactics and channels to use to engage them
• Have proven experience and a strong understanding of the UK media landscape, with demonstrable experience of having nurtured relationships with national and sector journalists to garner high-quality coverage.
• An understanding of how to use research and intelligence gained from listening exercises and other stakeholder insights to inform campaign messaging and metrics.
• Be skilled in developing media strategics and developing case studies and using data to create compelling new hooks
• Be proficient in evaluating campaigns and media outputs, with the ability to derive insights that inform future strategies.
• Be proficient in drafting statements and media responses at speed and in line with key messages.
• Have outstanding written and verbal communication skills, with the ability to produce and edit content to a journalistic standard across diverse audiences and channels.
• Have an understanding of how to use social media platforms to engage audiences effectively, understanding their role in broader campaign strategies.
• Be experienced in line management and fostering the NYA culture of personal growth
• Excellent project management skills - able to keep track of all the moving parts to keep tasks on track and mitigate risks. Experience of using project management platform (or similar) would be an advantage.
• An understanding of data protection and safeguarding young people.
• A passion for using effective communications to promote youth work and celebrate the achievements of young people and youth workers.
• Highly competent in all Microsoft suite and ideally have experience of Google Drive and Sharepoint.

 
Please refer to our Candidate Pack for more information on the role and the requirements.
 
Why Work for NYA?
 
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
 
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
 
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
 
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
 
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
 
How to Apply:
 
Please download our applicant pack to find out more about the role and requirements
 
To apply, please submit the following via our online application platform by 11:59pm on Friday 13th July 2025:
 
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
 
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
 
We will request data for our EEDI monitoring purposes, providing this is optional.
 
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 30% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
 
The National Youth Agency is an equal opportunities employer.
 
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
 
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
 
REF-222155

Age UK Bromley & Greenwich is seeking a proactive and compassionate Care Navigation Coordinator to lead a small team supporting older people as they transition from hospital back to the community. Based at the ICN Unit at Orpington Hospital, you will work closely with NHS colleagues and local services to ensure people on the Proactive and Frailty pathways receive the non-medical support they need to stay independent and well.

This is a varied and people-centred role, combining direct patient contact with service coordination and staff supervision. You will hold guided conversations with patients, identify support needs, liaise with professionals in health and social care, and ensure that care plans are holistic and person-centred. You'll also support and supervise a small team of Care Navigators and help shape the service through team meetings and collaborative working.

We are looking for someone who is confident working across teams and settings, with strong communication and organisational skills, a working knowledge of health and social care, and a genuine commitment to supporting older people.

Key responsibilities include:

• Coordinating care navigation support for people preparing to leave hospital

• Leading and supporting a small team of Care Navigators

• Liaising with hospital teams, GPs, social workers and voluntary services

• Helping people access local services and make informed decisions about their care

• Attending meetings, keeping records and contributing to service development

If you're motivated by making a real difference every day and have the experience to guide and support others, we’d love to hear from you.

Digital Fundraising Lead

£52,408 - £54,654pa

City of London E1 8QS and we are a hybrid working organisation

This role is offered on a hybrid contract giving you the opportunity to also work from home three days a week.

Purpose of Role

As Digital Fundraising Lead you’ll oversee Comic Relief’s Digital Fundraising & Engagement programme, from strategy to delivery; managing and developing a team of high performing colleagues. You’ll be role modelling and leading expert collaboration across the organisation, and with partner organisations, to deliver integrated digital fundraising and audience engagement growth in line with organisational objectives.

As a digital first organisation, a significant proportion of Comic Relief’s fundraising and public engagement is delivered via digital channels. In this high impact role, you will lead individuals and cross-organisational project teams to innovate, optimise and execute digital strategies and activities including shaping web UX journey’s; designing email communications and integrated digital media campaigns (including media targeting and digital content); and leading product and proposition development, all to deliver agreed annual income targets from a growing active supporter base.  Championing innovation, robust test and learn and performance marketing methodologies, the Digital Fundraising Lead will ensure Comic Relief’s investments in digital fundraising and engagement deliver maximum gains towards a just world free from poverty. 

Key responsibilities:

Strategy & Planning 

· Lead the strategy setting; annual planning and budget setting for Comic Relief’s Digital Fundraising and Engagement activity, including keeping abreast of external trends; innovations and digital developments and exploring how these factor into Comic Relief’s objectives; building financial models, developing business cases, setting and monitoring budgets and managing reforecasts throughout the year. 

· Where appropriate, bring x-organisational project teams together to strategise, plan and deliver digital fundraising and engagement change projects. 

Delivery & Performance 

· Working as a lead within the Public Activation & Individual Giving team, work with the team and wider organisation to champion digital innovation and performance optimisation, specifically leveraging new technologies, tools, approaches and data-driven insights to ensure digital communications and experiences are appropriately targeted, designed and delivered in a way that maximises audience growth, engagement and income; return on investment and / or life time value in line with agreed objectives. 

· Ensure a robust and continuous test and learn methodology is applied across the team; results and learnings are recorded, systematically actioned and shared for maximum impact. 

· Bring teams together to ensure our Digital Fundraising and Engagement strategies and plans are aligned with organisational capabilities and priorities and

oversee direct interventions to take advantage of opportunities; solve problems and mitigate risks to delivery and performance. 

· Lead stakeholders across the organisation, unifying separate digital fundraising and engagement campaigns and activities (paid, owned and earned) to ensure digital efforts and investments are integrated and streamlined to maximise effectiveness and efficiency in delivering organisational goals.  This includes collaborating to optimise the website and use of social channels to drive agreed data acquisition, supporter engagement and income KPI’s. 

· Accountable for Comic Relief’s: 

- development of agreed digital campaigns, content, products and propositions and their performance against agreed organisational objectives and KPI’s. 

- paid digital media programme, including the contractual and performance management of external digital agencies, specifically paid digital media, ensuring value for money and delivery to agreed KPI’s. This includes coaching and supporting the Digital Growth Manager to inspire, optimise, manage and evaluate supplier performance.

- email marketing strategy, including strategic use of marketing cloud and integration with CRM to maximise engagement and fundraising, through effective segmentation, targeting and personalisation of audiences and messages.  Coach and support the Email / Digital Officer(s) to continuously test, optimise and evolve email activities to achieve agreed KPI’s. 

- use of digital data (including GA4) to inform the development and optimisation of user experience and supporter journeys. 

- Operate as primary point of contact with BBC Marketing and other partners, specifically in relation to digital fundraising strategies, retaining accountability for the development of Red Nose Day web pages, supplying content and performance tracking. 

Leadership & Management 

· Manage and coach a team of digital fundraisers to execute fundraising, (acquisition and engagement), activity across digital channels to deliver against agreed plans and objectives to time and to budget, specifically focussed on the UK public audience: individuals and communities of individuals (including schools and workplaces). 

· Foster a culture of high performance and build organisational expertise through a structured test, learn and iterate approach where data, learning and insight is used to make informed decisions and implemented swiftly to ensure ongoing optimisation. 

· Maintain regular two-way communication and dialogue with staff and peers, ensuring information is cascaded and escalated as needed.  

· Provide balanced, constructive feedback, undertake effective performance management to embed accountability and proactively support the professional development and growth of colleagues. 

· Proactively undertake performance management, prioritising workplans and setting clear and realistic objectives for individuals based on capacity, expertise, and aspirations, in line with organisational objectives. 

· Play an active role in the Fundraising & PR Team, championing best practice, working collaboratively to support on a wide range of projects at peak periods and enabling inclusivity and diversity in order to drive high performance and an action-oriented culture.  

Person specification

Essential criteria

· Experience of designing, implementing and optimising digital strategies and user journeys to achieve ambitious B2C sales/fundraising outcomes for a high profile brand.

· Significant experience of paid, owned and earned digital channel planning and delivery; media buying and performance management, including attribution modelling/tracking.

· Extensive knowledge and proven technical experience of using Customer Relationship Management systems (CRM); Email Service Providers (ESP) and Google Analytics (GA4) & associated systems to optimise engagement and income. 

· Experience of designing and leading the development and execution of digital products and content for defined audience segments based on data insight. 

· Experience of defining digital strategy and designing and managing budgets including planning, building and managing detailed, annual and campaign models and budgets.

· Proven team leadership, line manager and effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working. Able to demonstrate a coaching approach to effectively manage and motivate a team.

· Effective relationship builder with the ability to influence stakeholders and partners with proven evidence of leading and working effectively in cross-functional digital project teams to deliver organisational goals from high impact below the line public campaigns.

· Good working knowledge of regulatory requirements related to digital marketing activities, including GDPR; PECR and advertising standards. 

· Commitment to Comic Relief’s values, cultural charter and Diversity, Equity, Inclusivity and Belonging principles.

Desirable criteria 

· Experience working with Salesforce Non-profit Cloud and Marketing Cloud 

· Accreditation / Qualification in Fundraising or Digital Marketing

· Experience of working within the charitable sector, including knowledge of relevant legislation and the specific considerations related to the digital fundraising context

· Evidence of deploying AI technology to pursue organisational goals and objectives

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Closing: 11:55pm, 13th Jul 2025 BST

Comic Relief reserves the right to close the role early if a large number of applications are received.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident Employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.

Are you excited to make a real difference in the local community?  Our role of Foodbank Manager has overall responsibility for the operation of the foodbank, ensuring that we are able to meet the needs of clients facing food poverty crisis.

About Slough Foodbank

Slough Foodbank is a charity whose object is the prevention or relief of poverty in the United Kingdom, mainly in Slough and the surrounding area, in particular but not exclusively by providing emergency food supplies to individuals in need, as motivated by the principles of the Christian Faith.

Slough Foodbank believes that no one in the community should have to face going hungry. That’s why we provide three days’ worth of nutritionally balanced, emergency food and support to local people who are referred to us in crisis. In 2024, we gave out 12,147 food parcels.  Sadly, this is almost double the number in given out in 2020.  In addition to providing food and basic toiletries, we try to understand the situation of the people referred to us so that we can signpost them to other organisations where appropriate, in order to give a helping hand through a crisis.

Job purpose

We’re seeking someone who is called to lead through great teamwork, enabling us to continue serving our clients well, and fostering an environment of ‘can do’ and care.  Our reach is culturally diverse and you’ll work with people who have varied experiences. You will have an eye for detail and be keen to see improvement across all areas of our work whilst recognising and embracing that the Foodbank is coordinated by a small team of employees and key volunteers who are supported by more than 100 volunteers.  Are you the person we're looking for?

Main duties & Responsibilities

The manager has overall responsibility for the operation of the foodbank, ensuring that we are able to meet the needs of clients facing food poverty crisis. The role is wide-ranging and varied and responsibilities include:

· Primary contact for our parent organisation, Trussell

· Accountable to the Trustees, who have ultimate accountability for the Foodbank

· Volunteer and employee management

· Ensuring there are sufficient donations of food, toiletries, etc, and also financial donations

· Meeting clients’ needs through managing distribution of food parcels including oversight of the warehouse, distribution centres & signposting

· Recruiting and developing volunteers (and any approved employees)

· Building key external relationships with key referral agencies, local forums and networks

· PR & Communications – representing the foodbank externally, raising the profile of food poverty and lobbying for those in need

· Quality assurance & compliance

· Strategic leadership and process improvement

 

For more details, download the Manager Job Description in PDF.

Slough Foodbank is a faith-based charity but applicants of all faiths and none will be considered. The charity is motivated by Christian principles and has strong associations with local churches.

We are excited to be recruiting a part-time role for an Operations Manager in our dynamic voluntary sector adolescent mental health service.

Open Door is a young people’s mental health charity that has been based in Haringey, North London for 49 years. It aims to improve mental health and life-chances of young people. We provide an ‘Open Door’ to free, high quality psychological therapy to 12–24-year-olds delivered by experienced and highly trained clinicians. We also support parents and carers, struggling with the issues their children face. We aim for access to be simple and over half of those we support, self-refer. Many young people who come to us have significant mental health difficulties and have faced barriers to services. Open Door delivers evidence informed practice and has been commended for our ambitious approach to outcome driven care. 

Open Door  received national recognition for  impact, as a 2024 finalist for Health Service Journal (HSJ) Award for Reducing Inequality and Improving Outcomes for Children and Young People  Open Door is community embedded, integrated into the local mental health infrastructure, commissioned by North Central London Integrated Care Board and part of the Haringey Child and Adolescent Mental Health Service single-point-of-access. We have a strategic voice which is used to advocate for young people’s mental health and influence practice. Last year we supported over 800 young people, parents and carers and offered over 8000 appointments. This is an exciting time to join Open Door. The candidate will have key role in ensuring Open Door’s operations are efficient and effective.

Open Door works from our bases in Crouch End and Tottenham and provides services in local secondary schools and the @Haringey Autism Hub. Most of our work is delivered in person ad this is what most young people tell us they want. Demand for the service is high. 

We are committed to equality, diversity and inclusion for our service users and staff. More than half of our young people are from global majority communities, and approximately 1 in 4 are neurodivergent.

Growing, maintaining and promoting a diverse team is important as we are made stronger by the unique capabilities, qualities and experience that each staff member brings to Open Door. We welcome applications from candidates with lived experience of all kinds, including global majority and/or neurodivergent candidates.

Head of Services

Merseyside Society for Deaf

Liverpool, based out of Queen’s Drive office and community hub (L13 0DJ), with some travel to attend meetings and some flexibility for home working

Salary £35,000-£38,000 per annum, dependent on experience

Permanent

Full time, 35 hours per week with flexibility to meet needs of the role and the service with on-call rota system

Excellent benefits including 27 days annual leave per year, rising to 32 days after 5 years’ service, Employee Assistance Programme, pension with 3% employer contribution, professional development opportunities, 5 days paid study leave, sick pay

 Are you an inspiring leader with a passion for people, purpose, and operational excellence? Are you looking for a new role within a values-led, community-focused organisation where you will change lives, lead teams and develop your own professional skill set?

Charity People are delighted to be supporting Merseyside Society for Deaf (MSDP), a charity which advances equality for people with hearing loss across Merseyside and beyond, with their recruitment for a new Head of Services.

MSDP is a charity with a long history, with roots traced back to 1864, making them one of the oldest d/Deaf charities in the country. Communities are central to MSDP’s services and as a result, the charity are an important part of the d/Deaf and hard of hearing community in Merseyside. MSDP are devoted to helping Deaf, Deaf-Blind and Hard of Hearing people achieve a full, active and influencing role in mainstream society.

The Head of Services is a senior role that plays a vital part in shaping and delivering MSDP’s mission. You will help lead the day-to-day delivery of services, ensuring they are effective, inclusive, and high-quality. Working alongside Service Managers, you’ll coordinate projects and contracts to meet the needs of the people and communities MSDP serves. You’ll help ensure services are delivered with integrity, impact, and compassion.

Key responsibilities

• Operational Leadership and Service Delivery: Oversee the effective day-to-day running of services, ensuring compliance, quality outcomes, confidentiality, and accurate record-keeping.
• People and Performance Management: Supervise and support Service Managers and teams, set performance standards, promote staff development, and ensure safe and effective recruitment practices.
• Project, Contract and Financial Oversight: Lead project delivery and contract management, monitor risks, support tender submissions, and manage budgets and resources in line with strategic and contractual priorities.
• Data, Reporting and Strategic Insight: Analyse and present key performance data to support service improvement and inform decision-making and prepare high-quality reports for internal and external stakeholders.
• Legal, Risk and Safeguarding Compliance: Ensure robust safeguarding practices, manage operational risks, and uphold legal, regulatory, and confidentiality requirements across all service areas.

The successful candidate will have proven experience in managing operational services in health, social care or charity sectors, with strong project management and delivery experience. You will also have a strong track record in staff supervision and team leadership with excellent leadership and team motivation skills. You will understand safeguarding, confidentiality, and data protection (DPA, GDPR) with knowledge of service performance frameworks and contract compliance. A strong communicator, you will be able to create reports and presentations and be able to analyse data and derive insights. You will have budget and resource management skills with strong planning, organisational and risk management experience. You will be able to work independently and manage time effectively with a flexible, adaptable and problem-solving attitude. You will be committed to equality, diversity, and inclusion and to the values and mission of the organisation. A willingness to learn British Sign Language (BSL), if not already proficient, is essential.

You may have experience working with or in Deaf or disability services and familiarity with Deaf culture and BSL. The ideal candidate would have experience in tender writing and funding applications, experience of contract management and reporting to commissioners and funders, and knowledge of adult social care commissioning, but these are desirable criteria. A willingness to learn British Sign Language (BSL) if not already proficient is essential.

Being part of the MSDP team is hugely rewarding, and what makes MSDP different is their culture and specialisms. Most of the staff team are Deaf and they have frontline staff who are able to communicate in British Sign Language and Deaf-Blind Manual/Hands on. New staff will benefit from learning about deafness, the inequalities that exist in access to mainstream services and the impact of those barriers on our beneficiaries. Meetings are fully accessible so we welcome people from across the d/Deaf and hearing communities to apply. The role is based in Liverpool and you will need to be able to travel across Merseyside and surrounding areas.

How to apply

The application process is via an Application and Equal Opportunities Monitoring form. Please click apply to be directed to the MSDP website to download the application pack.

If you have a query or would like to request an informal conversation with by phone or video call with the CEO, please follow the instructions on the last page of the recruitment pack to email the MSDP Recruitment Team.

The closing date is 4pm on Wednesday 9 July 2025. Interviews will take place week commencing 21 July.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

 Job ADVERT for Part-time Administrator

The Project for the Registration of Children as British Citizens (PRCBC) is seeking to recruit a part-time self-motivating and committed Administrator. The postholder will be at the core of PRCBC and involved in all aspects of PRCBC’s work. This post will be based at our office in Hammersmith, London.

Salary: £32,000-36,000 FT (pro rata)

3 days per week
Closing date for applications: Rolling

Interviews: There will be an initial Zoom interview followed by an in-person practical written skills test and a further general interview at our office in Hammersmith.

About PRCBC

Founded in 2012, PRCBC is a small but dynamic charity with a strong national reputation for its unwavering commitment to children and young people with complex British citizenship rights. Now in its thirteenth year, PRCBC has consistently delivered expert advice, assistance, and representation to children, young people and their representatives, alongside leading on strategic litigation and test cases to challenge legal and practical barriers to citizenship. In addition to its legal work, PRCBC plays a vital role in public education and professional training, helping to raise awareness and build capacity around citizenship rights across the UK.

About the Role

The position is permanent and part-time. It is for 3 days per week, for the right candidate. The postholder must be available to work one Saturday a month. A normal working week is 21 hours (3 days per week) to be worked between 09:30am to 5:30pm weekdays. There may be an opportunity to work from home once a week after probationary period.

The main tasks of the role include: maintaining effective communication and correspondence with our vulnerable young clients and booking appointments; overseeing and updating our case management system; administrative financial work, costs billing and creating invoices; and general administrative duties including filing, scanning, shredding, archiving, photocopying, creating e-bundles, preparing and taking post to the post office, completing forms, and requesting subject access disclosure and other information from third parties.

The role also requires the administrator to support, where necessary, the day-to-day administrative management of the office and PRCBC operations. This includes liaising with external stakeholders across a range of areas such as IT support and building management; supporting the maintenance and updating of operational procedures and practices; and completing ad-hoc administrative tasks, such as office supply procurement, as required.

To work effectively at PRCBC, it is necessary for the administrator to closely follow instructions, retain a professional approach throughout, and be highly focused and well organised, with excellent attention to detail.

Due to the varied nature of PRCBC’s work, the administrator participates in many aspects of the management, administrative and legal process, and interacts with a wide range of individuals, from solicitors and barristers to social workers and foster parents, alongside frequently vulnerable young clients and their carers. The administrator is therefore expected to manage a varied and evolving workload. The right candidate will have an initiative-taking mindset, be highly adaptable and willing and able to take initiative in daily operations.

Application pack attached.

WLIC is seeking to appoint an inspiring, highly motivated, and enthusiastic Head of Education, with a clear and compelling vision to enable every future student from our brand new education faculty, Islamic supplementary school and adult education programmes, to fulfil their potential. The Centre has recently undergone a £9.5million redevelopment which includes a dedicated floor with multiple classroom, staff and modern library facilities. The ideal candidate will have the energy and ability to lead and motivate others and will hold a deep belief in the vital role of Islamic and curricular education in young people’s lives, within a caring, respectful and co-operative environment.

This is an excellent opportunity to build on WLIC’s educational service record and to provide a stimulating and enjoyable education for students of all ages. The Head of Education will work with us to create and maintain a positive learning environment through effective school and course management, staff recruitment, financial administration, risk assessment, regulatory compliance, curriculum implementation, policy enforcement, and exemplary leadership.

CV's not accepted.  Please apply at via our HR portal

JOB PURPOSE:

• To pro-actively engage with local residents and partner organisations to develop a vision for our neighbourhood
• To co-create potential future activities for the Springfield Project and beyond, developing action plans and funding proposals and testing new approaches
• To ensure that the voices of the Sparkhill community are enabled and promoted to key stakeholders, including those whose voices may be marginalised using conventional approaches
• To lead our existing Place of Welcome group, ensuring the programme develops in line with the views of participants and in line with funder requirements

DUTIES AND RESPONSIBILITIES:

• To enable the voices of Springfield Project service users and other local residents to be heard and acted upon both within the Springfield Project and in the wider neighbourhood/ community
• To proactively engage with local residents and partners to identify issues affecting the local community, gaps in current provision and to support the co-production of new services/ activities that meet local needs.
• To amplify the voices of Sparkhill residents to ensure representation in local and city-wide systems
• To develop, implement and maintain creative and effective communication methods and tools to promote opportunities for engagement and participation in Springfield Project activities and in the wider neighbourhood, including outreach to those that might be marginalised by traditional approaches
• To coordinate the Sparkhill Child Friendly Neighbourhood Youth Advisory Board, ensuring young people are empowered and enabled to participate, to act on issues that are important to them and ensuring that they have ownership of the group and the activity that develops from the group.
• To lead, develop and sustain a 'Springfield Voices’ panel that enables co-production on a local level of new activities
• To represent the Springfield Project at external stakeholder events
• To ensure effective monitoring and evaluation processes are in place to ensure continuous improvement of services and activities
• To develop and coordinate relevant communications campaigns and engagement projects, including physical and online comms and marketing
• To coordinate Community Events ensuring the involvement of the community in the design of events
• To develop project proposals and provide evidence to support fundraising activities based on the wishes and needs of the community
• To develop and test new activities co-created with the community in response to community need
• To facilitate the Place of Welcome group, ensuring that the Place of Welcome provides a welcoming environment for all participants, in line with written procedures covering registration, recording, food provision, coordination of volunteers

· To support visitors from partner agencies to operate in the space by agreement

• To manage incidents, accidents and complaints in line with Springfield Project policy
• To liaise with the Volunteer Coordinator around recruitment and induction of volunteers

To work flexibly and deliver services across the Project as directed and to undertake any other duties commensurate with the role and responsibilities of the post as agreed with your line manager