Data delivery manager jobs in england, london
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Jangala is seeking a technically adept and impact-driven person to generate insights from our internet inclusion projects across the UK and internationally. This role will be central in demonstrating the outcomes of Jangala’s programmes, improving our products and support to partners, and contributing to our organisational learning as we aim to deliver socially impactful internet to 4 million people by 2030.
This is a unique opportunity for a candidate equally comfortable designing and conducting qualitative field surveys and focus groups as they are working with large-scale datasets. You will work directly with rich telemetry from our connectivity devices - complemented by interviews, surveys, and case studies - to understand and communicate the real-world impact of digital inclusion.
About Jangala
Jangala is a technology charity dedicated to providing essential internet access globally, with the goal of connecting 4 million people to the internet by 2030. Founded in 2015 as a volunteer initiative providing Wi-Fi to 5,000 people in the Calais Jungle refugee camp, Jangala offers a unique approach through its novel connectivity solutions, and takes great pride in its strong partnerships with international aid actors, grassroots organisations and public bodies. To date, we have directly connected 100,000 individuals across 36 countries.
We are driven by a vision of equalising technology for everyone, and are fully committed to addressing the realities of digital exclusion and the fragilities of internet connectivity, both in the UK and around the world. As a non-political, non-governmental registered charity, we focus on bridging the digital divide and enhancing connectivity resilience.
Since our full-time founding, we’ve made a significant impact through innovative technology and robust partnerships. Big Box, our rugged connectivity champion, serves critical and challenging deployments, from response teams in an emergency zone to a remote educational hub. Get Box, developed rapidly during the COVID-19 pandemic, ensures that households and individuals are able to stay connected to the internet, whatever their circumstances.
Details of the role
You will design and deliver Jangala’s monitoring, evaluation and data analysis activities. The role will report to Jangala’s Head of Programmes and be a member of the Jangala’s programmes department which leads on the delivery of Jangala’s donor-funded programmes in the UK and internationally, deploying Jangala’s award-winning technology and developing partnerships with community groups and grassroots organisations, charities, local authorities and the United Nations.
Key responsibilities will include:
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Designing and implementing Jangala’s M&E and data analysis systems across UK and international projects, aligning with our 2030 Vision and Theory of Change, as well as donor requirements
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Leading the design and implementation of both quantitative and qualitative data collection tools, including structured surveys, stakeholder interviews and case studies, ensuring methods are ethical and appropriate for diverse contexts
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Developing pipelines and scripts (primarily in Python) to analyse and interpret device telemetry data - eg. usage patterns, uptime, throughput and context-specific behaviours - across tens of thousands of devices operating in a variety of contexts
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Integrating qualitative findings with telemetry and survey data to develop a holistic understanding of impact, progress against indicators and our Theory of Change
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Collecting and analysing data and feedback from partners, end users and stakeholders eg. interviews, surveys and the development of case studies
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Collaborate with delivery partners and external stakeholders to carry out M & E activities and report creation
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Ensuring the secure and organised storage of M&E data and supporting system improvements for capture and access
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Supporting fundraising and communications through evidence-based storytelling and impact narratives
The person we're looking for
We are open to applicants from a variety of professional backgrounds, but the ideal candidate will have a strong combination of data analysis skills, experience in M&E or social research, and a passion for digital inclusion and social impact.
We understand that many people - especially people who identify as women, people from ethnic minority backgrounds or from other underrepresented groups - only apply for jobs when they believe they match 100% of the criteria. If you don’t meet all the criteria but you’re inspired by Jangala's mission and are eager to work on programmes that help some of the world’s most excluded populations, we want to hear from you.
Core Requirements:
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At least 3 years of professional experience in a relevant field (eg. data analysis, M&E, research, social impact)
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Experience with quantitative and qualitative research design, survey tools, and statistical methods
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Proficiency in Python/Julia data analysis and visualisation; ability to work with large or structured data sources and build reproducible analysis pipelines
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Familiarity with tools such as Excel, Kobo Toolbox, Dovetail or SPSS
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Strong communication skills, including the ability to present complex data clearly to non-technical audiences in reports and presentations
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Excellent interpersonal skills, including the ability to collaborate across technical and programme teams, and with partners
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An understanding of data protection principles, and an appreciation of ethical considerations of M & E activities involving underserved communities, including in conflict-affected countries
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Commitment to Jangala's mission and values
Desirable Requirements:
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Prior experience in one or more of the following sectors: technology, humanitarian, UK charities or international development sectors
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Working knowledge of additional languages besides English, particularly French, Spanish or Arabic
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Experience with geographic data, real-time telemetry or Internet of Things platforms
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Familiarity with Theories of Change and logical frameworks
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Willingness to travel for short project-related assignments
Important details
Jangala’s office is based in London and operates a remote-first working policy. Travel to our London office will be required for mind-mapping and collaborative work at least once a week.
We are committed to creating an environment that attracts, motivates, and supports the best people from all backgrounds. This includes:
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Flexible working (general arrangement is one day in the office per week)
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29 days of paid leave a year, on top of paid bank holidays (in a normal year that’s 37)
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Quarterly bonus assessed on a whole team level
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5% employer pension contribution
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Gender inclusive office facilities
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Free gym and climbing membership
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Potential shadow share options in future commercialisation
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Enhanced parental leave
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A real focus on learning and development with each person having an L&D budget
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Yearly opportunities to volunteer and gain on-the-ground experience of the impact Jangala is having in communities and disaster areas
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Team days out
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A hiring process that emphasises experience, talent and motivation, rather than academic qualifications or CV specifics
We welcome applications from people of all gender identities, ages, sexual orientations, nationalities, religious beliefs or none. We particularly encourage applications from groups traditionally underrepresented in the technology and charity industries.
If you’re motivated by our mission and believe you can help drive Jangala’s demonstration of its impact and continuous improvement during the next phase of the organisation’s journey, we’d love to hear from you. Please send a CV (1-2 pages) and a cover letter (1 page) detailing why you’re a great fit for this role
The client requests no contact from agencies or media sales.
Age Co is looking for a compelling storyteller to join their Marketing team based in London. If you're passionate about all things content and improving the lives of older people, we want to hear from you!
Age Co is 100% owned by Age UK. We sell products and services designed to help people make the most of later life, and we give our profits to the charity enabling them to support those older people most at need. We currently offer Car Insurance, Home Insurance, Travel Insurance, Personal Alarms, Incontinence products, Stairlifts, Homelifts and Bathing Solutions.
In this role, you will own the content marketing strategy across all Age Co product lines, acting as the content lead across the organisation through wider stakeholders including Age UK and our Age Co product partners. strategy across all Age Co product lines. You will translate the Age Co brand story into compelling and engaging content led campaigns and propositions for our brand and insurance campaigns. Delivering this content through engaging mediums ensuring the highest possible reach across our audience.
This role is a blend of both home and office working with your time split between the two locations. The linked office for this role is at EC3N 2LB.
Age Co Internal Job Grade - 5L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
- Extensive demonstrable experience of delivering brand and product content strategies. (A)
- Experience in leading multiple projects that drive growth across a range of products. (A)
- Demonstrated experience of content thought leadership development. (I)
- Track record of content creation across multiple channels. (I)
Skills and knowledge
- Experience in SEO management and data analysis tools. (A)
- Strong analytical skills with the ability to use data and agreed metrics to measure impact and drive optimisation. (A)
- Excellent written and oral communication skills. (P)
- Evidenced copywriting capabilities. (I)
Personal attributes
- Great team player. (I)
- Is driven by challenges and wants to succeed. (I)
- Willingness to go the extra mile. (I)
Great to haves:
Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience in financial services or compliance regulated products and/or charity sector. (A)
* Experience of audience segmentation and tailored messaging. (P)
* Experience of complex products. (I)
* Experience of delivering online PR and campaign amplification that delivers results. (A)
* Experience of operating in project team. (I)
* Experience managing external agencies. (I)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the recruitment team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
For a full list of benefits please see website.
Do you share our dream of a UK where poverty is a thing of the past?
Founded in 2019, the Poverty Truth Network believes that this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it. “Nothing About Us Without Us Is For Us.”
Thanks to funding from the National Lottery Community Fund, we are recruiting for an Operations Manager who will be responsible for the day-to-day operations of the Poverty Truth Network, including the oversight of systems, staff performance and finances.
You will be a highly motivated person with a clear leadership record; dedicated to social justice; with a proven track record of operational delivery, including financial, administrative and governance management.
Key tasks of the role:
- To form part of the Core Leadership Team, providing overall strategic leadership across the Network
- To lead on the financial management of the Poverty Truth Network, including the delivery of Management Accounts and the production of an annual budget
- To manage the Operations Team, setting clear goals and objectives linked to the Strategic Plan
- To lead on and establish the appropriate processes to ensure high levels of staff performance and development, including appraisals and performance management
- To develop, and where necessary implement, administrative systems which ensure effective, efficient and safe practice across the Network
- To ensure that the Network operates in line with its charitable purposes, overseeing changes to its constitution as and when necessary
- To regularly update the Charity’s policies and procedures, ensuring compliance with the relevant regulations / legislation, providing advice to the Director and trustees as appropriate
- To oversee the production and sharing of papers for trustees in an organised and timeous manner
- To oversee the effective running of online and in-person meetings and events for the Network, liaising with other teams as appropriate
- To lead on the delivery of the Network’s Support Grant Programme
- To deputise for the Director as and when required
- Undertake other activities as needed dependent on jobholder’s knowledge, skills and experience
This role involves working from home with some travel.
To apply for either of these roles, please send your CV with a cover letter that clearly shows you have the necessary skills and experience to do the job. The cover letter should be no more than 2 sides of an A4 page. Include the names and contact details of two referees (at least one of whom knows you on a professional basis). The application deadline is 5pm on Friday 6th June. Interviews will be held online 19th and 20th June.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you reading for something new?
This is an exciting opportunity for an experienced manager to join our established adult services teams in Kent. We are looking for someone with effective management skills and the ability to build a strong team culture.
You’ll provide effective leadership, support and mentoring to team leaders and wider team members across a range of local services. You will have responsibility for managing day-to-day operations, ensuring targets and outcomes are met.
You will be expected to model behaviours regarding effective and supportive client engagement, lead on best practice and develop staff to their full potential. You will carry out essential line management tasks, including supervision, leave requests, risk assessment and team meetings.
As a manager, you will ensure safeguarding concerns are managed according to policies and procedures, and must demonstrate a robust understanding of confidentiality, data protection and health and safety principles.
There will be opportunities for networking and developing relationships with a range of statutory agencies and community partners, and you will deliver presentations and attend events to represent and promote services.
Applicants should have experience of working with vulnerable adults in the social care, health, or voluntary and community sectors. Experience of working with or an understanding of issues relating to unpaid carers is essential. You will need to demonstrate skills in coaching, mentoring, performance management and problem solving.
The role will be based in either New Ash Green or Mersham, and you should be prepared to travel to other areas in Kent as part of the role. Car driver essential.
Take your next step with us.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London



The client requests no contact from agencies or media sales.
As a key member of the newly formed Programme Delivery Team, you will contribute to the growth, reach, and impact of Leadership Skills Foundation programmes among underserved and under-represented individuals and communities. Your work will play a vital role in benefiting thousands of young people across the UK.
We are looking for an energetic and innovative relationship-builder who can establish and manage partnerships with local community groups across England. Through strong relationship management, you will play a key role in identifying learnings through the programmes delivery and will be confident to use the learnings to influence future strategy and delivery plans.
The role requires someone who is excited by the challenge of trying new things and working differently through a test and learn approach. You will need to be comfortable working collaboratively as well as independently and want to pro-actively lead on making a positive social difference to the individuals and groups benefitting from our programmes.
The role will initially be a fixed term contract (to July 2027) but we aim to secure further funding for the role to extend.
Main duties and responsibilities
Responsible for co-ordinating, engaging and managing multiple local community organisations across c. 5-7 locations in England to deliver leadership programmes with identified target audiences, groups and individuals.
Design, develop and manage a delivery plan for the Programme, which engages key stakeholders, and is based on the principles of co-creation, trust and flexibility.
Support identified stakeholders to test adapted leadership skill programmes and learn from the delivery to inform future delivery.
Through learnings from local delivery partners and working with research colleagues, develop a shared understanding of the needs and barriers young people in underserved communities face in accessing leadership skill development and volunteering opportunities.
Work with colleagues in the Innovation team to provide support to local delivery partners to address and overcome these barriers to engage the target audiences.
Deliver training, support and orientation to local delivery partners
Work with the Programme Research Manager to establish a delivery feedback loop to inform the development of learning resources and programmes to overcome the needs and barriers young people in underserved communities face.
Provide opportunities for the research plan, developed by the Programme Delivery Research Team, to be implemented to drive the improvement of strategic, business and operational planning and delivery.
Provide connectivity between your work/engagement with delivery centres and the work of the Business and Market Development Teams.
Work with the Programme Research Manager to capture and share best practice to support the wider adoption across community and partner networks.
Work collaboratively to successfully influence and deliver agreed programme objectives and key results.
Maintain a working knowledge and up to date awareness of the landscape and audiences the Leadership Skills Foundation works with and aspires to work with.
Key Relationships
Internal
• Head of Programme Delivery (line manager)
• Programme Delivery Research Manager
• Programme Delivery Research Executive
• Innovation Officers
• Finance Manager
External
• Local delivery centres and partners
• Strategic partners including organisations such as Sport England and Active Partners
• Research and insight partners
Skills, experience and knowledge
Essential
• Strong experience of proactively supporting and managing local and regional stakeholder relations.
• Experience of working with community organisations and good understanding of the voluntary and community landscape
• Experience of supporting individuals/teams and organisations to deliver projects and programmes.
• Confidence to act as the lead contact point for the local delivery of a nationally funded programme.
• Experience of working flexibly, responding to need and opportunities
• Familiarity with delivering and carrying out operational workplans and working collaboratively with teams to achieve them
• Effective resource management
• Analytical thinking and evaluation skills- experience of using data and insight to learn, adapt and tell stories
• Strong interpersonal, presenting and communication skills with the confidence and ability to adapt styles to different groups.
Desirable
• A proven track record in leading and delivering purpose-driven programmes.
• Experience of delivering/managing test and learn projects
• Experience of working with under-represented/under-served young people
• Experience of Place-based working and community development
• Experience of supporting programme innovation, development, and design.
• An understanding of the sport and physical activity landscape in England.
• Experience of delivering informal education, employability or skill development programmes
Personal qualities
• A people- person with strong interpersonal skills to initiate, engage with and build strong and impactful relationships with a range of external stakeholders.
• A confident, collaborative individual that wants to lead and make a positive social difference.
• Effective and confident communicator, able to inspire and engage stakeholders.
• Detail-orientated, organised and capable of balancing multiple and complex priorities.
• A team player, flexible and able to respond positively to evolving opportunities and challenges in a fast-paced environment.
• Optimistic and energetic outlook, keen to maximise the positive change that the programme can deliver.
• Self-starter and independent thinker; able to solve problems and instigate solutions.
• Takes initiative and responsibility for their own workload.
• Adaptable to operational requirements with an openness to give and receive constructive feedback as part of a growth mindset.
• The ability to multi-task and manage partner relationships at various stages
• Comfortable working from home, with regular travel across England as required
We are looking for a passionate, skilled individual to join our diverse and talented team as Policy and Communications Manager.
We are a unique organisation that supports and champions London’s charities and community groups to contribute to a united, thriving and resilient London.
London Plus is a trusted partner of organisations across all London’s 32 boroughs, as well as key London-level organisations including the Greater London Authority and London Councils. We are looking to the future and planning to grow our strategic impact and effectiveness on behalf of the sector.
We are now looking to fill this brand new role, which will build on the solid foundations in place within the organisation to help us tell the story of London’s charity sector, effect positive change and connect with stakeholders to build our influence.
If you would like to apply for this role, please include the following:
• A full CV (no more than 3 pages)
• A Supporting Statement that tells us why are interested in this role, why you would like to work with London Plus and how you meet the requirements outlined in the Person Specification (maximum 2 pages)
This role accepts applications through Charity Job.
Deadline for applications: 31st May 2025
Date of interviews: 10th June 2025
Connecting, supporting and advocating for charities and community groups in London.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.
We’re looking for a relational person with good emotional intelligence and communication skills, driven and care about high standards of work. With a background in fundraising or external stakeholder relations, you will join our established team to build new relationships, increasing our Mid-level and Major donors.
The important stuff
Salary: from £35,000 dependent on experience
Contract: Full-Time, Permanent, 9.30am - 5.30pm with occasional evening work for events such as our Spear Celebrations
Location: Hammersmith, London. Core team office days are Monday, Tuesday and Thursday with flexibility on other weekdays
Closing date: Monday 2nd June
Interviews: First interviews will be held in-person on Thursday 19th June. Final interviews will be held online Wednesday 25th June.
Application pack: Have a look at our application pack for more information about the role and Resurgo.
Benefits
- 28 days annual leave (including Christmas Gift Days) plus bank holidays
- Excellent personal development and training opportunities, including our iLM-accredited 5-day Coaching for Leadership programme (worth £3,000)
- Regular staff prayer meetings, conferences and retreats (one residential)
- Excellent Health Insurance plan, including gym discounts and other perks
Person Specification
- An active Christian, passionate about personally representing the values and beliefs of Resurgo, and our mission to equip and support young people facing barriers to employment to enter work.
- Outstanding people skills; experience of relationship management within philanthropy, or a business development or client account management role.
- Strong written and verbal communicator including effective influencing and negotiation skills.
- Experience of developing and delivering operational plans to meet targets including running and hosting large and small events.
- Proven success of generating income, meeting targets or securing new business is desirable.
- An interest in research and data on the wider landscape that impacts young people facing barriers to employment.
Key Responsibilities
Relationship Management
- Develop and manage relationships with Resurgo’s major donors, asking for financial support at the right time.
- Create individual engagement and stewardship plans for existing major donors and new prospects, including in-person meetings, written updates and reports.
- Help to develop the mid-level giving programme by creating a stewardship plan and tailored written communication.
Prospects
- Develop and implement the prospecting strategy, attending networking
events, asking for introductions and being confident using LinkedIn to
look for new opportunities, identifying, researching and contacting
potential supporters. - Work with the corporate teams to cross-sell opportunities; identify and
further engage high level individuals within businesses and vice versa.
Events
- Assist with the planning and delivery of a variety of fundraising events,
working closely with the impact, communications and finance teams to
generate strong results. - Help to develop and deliver new strategic events to further engage
major and mid-level donors with Resurgo’s work.
Financial Management
- Help to monitor the major donor pipeline, regularly reporting on income and progress against targets and help with financial management using a CRM (Salesforce).
Active Participation in the Philanthropy and Wider Resurgo Mission
‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’
- Help build and develop Resurgo’s ethos and Christian life as a team member
- Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission
Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.
With young people, with organisations, for society.




The client requests no contact from agencies or media sales.
Age UK is looking for an experienced front-line customer service professional to join their Supporter Engagement Team as their Supporter Engagement Executive. You will act as the first point of contact for members of the public and our supporters, delivering the charity's strategic objectives through the delivery of outstanding customer service and complaint handling. You'll be joining a small friendly team of seven established Supporter Engagement professionals and will work closely with colleagues across the organisation, including our Fundraising and Campaigns teams.
This is a hybrid opportunity, a blend of homebased and office working. Our linked office for this role is in London (near Tower Hill tube station) and currently you'll be expected to attend the office at least once per month for mandatory team days, or more often as needs arise.
Shortlisted candidates will be invited to an in-person interview on Thursday, 29th May at our London office EC3N 2LB.
Age UK internal grade - 8L
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process: Application = A, Interview = I, Test = T, Presentation = P
Experience
* Experience of working in a front-line customer service function within an office environment. (A), (I)
* Experience of complaint handling both via the phone and in writing. (A), (I), (T)
* Experience of using databases/CRM systems to update customer information. (A), (I)
* Experience of applying GDPR in a customer service role. (I)
Skills and knowledge
* Excellent written and verbal communication skills - able to adapt communication style according to the needs of the customer. (A), (I), (T)
* Understanding of data protection principles & GDPR. (A), (I)
* Demonstrate excellent attention to detail when processing personal data, taking card payments and handling customer queries and complaints. (A), (I), (T)
Personal attributes
* Ability to handle emotionally charged customer interactions and respond effectively towards customers who may display challenging behaviour. (A), (I)
* Ability to handle & prioritise multiple tasks and decisions and proactively seek solutions, sometimes without immediate support. (I)
* Demonstrate agility and flexibility in day-to-day work by being adaptable to take on tasks when required in order to respond to fluctuating volumes of inbound customer contact and workload. (I)
* Ability to work effectively with internal and external stakeholders to investigate complaints with professionalism, impartiality and diplomacy. (I)
* Demonstrate empathy and warmth when responding to customers in vulnerable circumstances both via the phone and in writing. (I), (T)
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Alexandra Rose Charity
Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.
Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.
To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.
As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.
About the role
ARC is a data-rich organisation, having made significant progress in our data analytics activities in recent years. Using the CRM Socialsuite , we have developed sophisticated project performance dashboards, which are critical in supporting both our delivery and reporting efforts. Our servers are soon to be hosted in MS Azure, and we are planning to maximise the use of this platform in the coming years. We have also made considerable progress in evaluating and demonstrating the impact of our Rose Vouchers for Fruit and Veg projects. We have developed evaluation tools and theories of change to measure how our work improves the diets, health, and well-being of children, adults and families.
As we launch our new five-year strategy, we are looking for a passionate Data and Insights Officer who is committed to social change, health equity and inclusion, and can coordinate and develop our data analysis initiatives, as well as provide research and analytical support for our research and evaluation work.
Working closely with the Head of Operations and the Impact & Evaluation Manager, this role will play a key part in supporting the assessment and enhancement of the effectiveness of our projects as well as providing essential insights to support the strengthening of our fundraising and reporting efforts and project performance monitoring.
This role is pivotal in ensuring our strategies are data-driven, our outcomes are measurable, and our impact is effectively communicated to stakeholders, local authority funders, and the communities we serve.
We want our organisation to reflect the diversity of the communities we work in and we welcome applications from people from all backgrounds.
Application Instructions
• Please provide a cover letter clearly demonstrating how you meet the role requirements detailed in the attached job pack.
• Your CV
Interview Process: The selection process may include two interviews:
First Interviews: will take place online from the 16th to 19th June
The client requests no contact from agencies or media sales.
Right now, millions of people across the UK are struggling to make ends meet. Whether it’s skipping meals, choosing between heating and rent, or facing unexpected expenses without a safety net — financial insecurity is a daily reality for far too many. At Turn2us, we’re here to change that. We support people in financial crisis to access the help they need and to build long-term financial security.
Every year, we reach millions through our practical tools like our Benefits Calculator and Grants Search, and we provide direct support through our Helpline and grant programmes. We work alongside people with lived experience of poverty to influence policy, shift public narratives, and tackle the root causes of financial insecurity.
Data is central to this mission. It helps us understand where the need is greatest, how our services are making a difference, and what more we must do. That’s why we’re excited to recruit a Head of Data — a role that will be key to our success as a learning, evidence-led and values-driven organisation.
In this role, you’ll lead the delivery of our data maturity roadmap, helping Turn2us grow into a truly data-driven organisation. You’ll develop a data-led culture, embed best practice in data governance, and ensure our data is both ethically managed and compliant with GDPR. You’ll also work closely with colleagues in IT, Insight and Impact, and Digital and Design to build a well-managed, joined-up data ecosystem that underpins everything from our day-to-day operations to our long-term strategy.
We’re looking for a values-led leader with strong expertise in data architecture, data management and governance. You’ll have experience leading and implementing data strategies and frameworks, and a passion for using data to create positive social change. Knowledge of financial insecurity and the issues facing people in poverty is useful, but not essential.
What matters most is your commitment to our mission and your ability to make data work for people. We’re not looking for a particular CV or background. We know that Turn2us will benefit from fresh thinking and new perspectives, so we actively welcome applications from people with diverse experiences and transferable skills. You’ll join a warm, committed and ambitious team.
At Turn2us, we care deeply about equity and inclusion, and we particularly welcome applications from people with lived experience of financial insecurity, whether from the charity or private sector.
If you’re driven by the power of data to help people and influence change and want to be part of a mission that really matters, we’d love to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter. If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.
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About Alexandra Rose Charity
Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.
Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.
To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.
As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.
About the role
ARC has made significant progress in evaluating and demonstrating the impact of our Rose Vouchers for Fruit and Veg projects. We have developed evaluation tools and theories of change to measure how our work improves the diets, health, and well-being of children, adults and families. Additionally, we have commissioned economic impact assessments, offering valuable insights into the wider benefits of our approach.
As we launch our new five-year strategy, we are seeking a passionate Impact and Evaluation Manager to lead our research and evaluation initiatives. This role will play a key part in assessing and enhancing the effectiveness of our projects, strengthening our evaluations by exploring causal links to health outcomes and tracking long-term beneficiary impact beyond their time in the projects.
Working closely with the Head of Advocacy, Impact, and Communications, the Impact and Evaluation Manager will identify gaps in our evidence base, collect compelling data and stories, and help build a strong case for policy change. They will also develop academic partnerships, leveraging existing relationships to enable rigorous research that deepens our understanding of the impact of our work.
This role is pivotal in ensuring our strategies are data-driven, our outcomes are measurable, and our impact is effectively communicated to stakeholders, funders, and the communities we serve
We want our organisation to reflect the diversity of the communities we work in and we welcome applications from people from all backgrounds.
• Please provide a cover letter clearly demonstrating how you meet the role requirements detailed in the attached job pack.
• Your CV
Interview Process: The selection process may include two interviews:
First Interviews: will take place online from the 16th to 19th June
The client requests no contact from agencies or media sales.
Are you passionate about using data to drive change and make a difference?
We’re on the lookout for a strong communicator and dynamic problem-solver who will lead how we collect, manage and report on data to drive our vision and strategic mission.
As our Impact Data and Reporting Lead, you will deliver our data strategy and lead on data infrastructure transformation and visualisation. You’ll play a key role strategic role in the organisation to ensure that we have access to relevant and accessible data that drives evidence-led decision making. You’ll bring top-notch communication and relationship building skills to this role as well as a strong understanding of collecting, analysing and using data.
If you are driven by a sense of purpose, excited to shape the future of an ambitious organisation, and eager to contribute a thriving team, we would love to hear from you.
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced leader with key skills in line management, bid-writing and safeguarding, preferably with a qualification in social work. Our ideal candidate will be emotionally resilient, compassionate and empathetic with a proven background in managing people and overseeing service delivery. You will be responsible for service quality, operational strategies and policies, providing high-level support to a small, dedicated team of staff and volunteers and bid writing to secure long term funding for the charity to continue its vital work.
The charity provides support to vulnerable parents with pre-school aged children living in the borough of Gravesham, supporting up to 85 families at any given time. Waterside offers 1:1 support, peer group sessions, structured family sessions, access to local agency clinics, counselling services, and courses, 5 days a week, 50 weeks a year.
Reporting to the Chair of Trustees, you will work with the team, trustees and external providers to ensure the delivery of impactful services and cultivation of strong partnerships in order to respond to the local needs of our families.
The Centre Manager role will be expected to work from the centre the majority of the time as it is important to have a presence with the families and staff. On occasion, when it is required to meet key deadlines, working from home is supported but this is on an ad-hoc basis and not part of a regular working pattern.
Key Responsibilities:
• Lead, manage and co-ordinate the work of Waterside Parents’ Centre to ensure smooth running of the service.
• Designated Safeguarding Lead.
• Manage day-to-day operations, ensuring high-quality service delivery and adherence to best practices.
• Lead and support a dedicated team, providing supervision, training, and professional development opportunities.
• Ensure you are visible and approachable to the families we engage with specifically in family sessions.
• Effective bid writing to secure crucial funding for the charity
• Build and maintain relationships with key stakeholders, funders, and commissioners.
• Develop and implement strategic plans that align with the organisation’s goals and values.
• Manage all policies and procedures ensuring that they align with appropriate legislation and regulatory requirements.
• Work with the Finance Officer to ensure accuracy of financial recording and reporting.
Skills and Experience:
Desirable
• Experience in a social work environment.
Required
• Experience of leading services in the charity or social care sector.
• Non judgmental approach ensuring focus is on acceptance and understanding.
• Proven ability to manage diverse funding contracts and reporting requirements.
• Strong team leadership, with a focus on collaboration and staff development.
• Excellent communication and partnership-building skills.
• A commitment to equality, diversity, and inclusion.
What we are offering you:
Waterside is a family-centric employer and we provide our employees with a supportive and engaging environment.
As well as ongoing development and training, we offer a generous annual leave entitlement, flexible working and hybrid working on occasion. We offer a contributory pension scheme and free on-site parking.
Waterside is committed to safer recruitment and equality of opportunity and diversity. This role is subject to DBS checks
Supporting Parents with Children in Mind. Our aims are to support parent emotional health and wellbeing and prevent child abuse
The client requests no contact from agencies or media sales.
The Salvation Army – Supporter Acquisition Manager x 2
Location: Hybrid working, 2 days in office, London SE5.
Salary: £47,741 per annum.
Contract: Permanent, full-time hours.
The Salvation Army, the UK’s leading social welfare charity, is seeking two Supporter Acquisition Managers to project manage and lead on day-to-day delivery of supporter acquisition appeals.
The Salvation Army is one of the largest, most diverse providers of social and community services after the Government. With more than 600 local centres and nearly 100 residential centres, they make a powerful difference to people across the UK who might otherwise be excluded.
Along with the Assistant Head of Individual Giving, the Supporter Acquisition Managers are responsible for growing the organisation’s file of donors and hitting an annual Individual Giving team fundraising target of £50 million in unrestricted income. As a direct marketing subject matter expert, they will lead cold recruitment campaigns and support in identifying and delivering new products or acquisition streams. The roles will lead on planning and project managing delivery of a variety of media channels, both online and offline. Each manager will hold strategic areas of focus, be responsible for seven figure expenditure budgets and line manage a Supporter Acquisition Officer or Executive.
The successful candidates will have significant direct marketing expertise with a strong background in project managing multiple campaigns across a range of channels, ideally in a fundraising role, and with proven success at recruiting new donors. You will have a passion for fundraising with a commercial understanding of the charity marketplace and competitors. As well as previous experience in identifying areas of innovation and devising testing plans to launch and roll out, you will also have a track record in successfully leveraging value from data collated on supporter databases, to maximise targeting and data segmentation.
Excellent numeracy and strong analytical skills will be combined with excellent written communication abilities and a good attention to detail and ability to prioritise work. Finally, you will have the ability and willingness to work within, and be empathic with, the Christian ethos and values of The Salvation Army Mission.
Please download our Candidate Pack for further information [PDF], which includes details on how to apply.
Closing date: Monday 2nd June, 9.00am.
Our mission is based on our faith in Jesus Christ who wants everyone to experience life in all its fullness.





This is a great opportunity to join the unique RCJ Advice - Citizens Advice & Law Centre. We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales.
This new role will take overall responsibility for these two court-based offices and the front-line aspect of these services. The role will manage a team of up to 3 employees, and will recruit volunteers, to deliver the work.
The main aims of this aspect of our operations are:-
- Providing a high quality first point of contact and initial triage service online, by email, telephone and in-person
- Providing an efficient and well-managed service between clients and in particular our volunteer solicitors
- Taking responsibility for our two offices to ensure they operate practically and safely for staff, volunteers and visiting clients
- Developing more efficient and technology-based solutions as to how to run our front of house and triage service
- Having oversight of data collection at this initial triage stage
RCJ Advice is a unique Citizens Advice and Law Centre providing legal advice and support to people at a time when they need it most.
The client requests no contact from agencies or media sales.