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One YMCA, Hatfield (Hybrid)
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Age UK Croydon, Multiple Locations (Hybrid)
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Age UK Croydon, Multiple Locations (On-site)
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Terrence Higgins Trust, Multiple Locations (Hybrid)
£31,281 per year
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London Diocesan Fund, Westminster (Hybrid)
£27,330 (FTE £45,550) per year
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The King's Trust, Glasgow (Hybrid)
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The Snowdrop Project, Sheffield City Centre (On-site)
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Orchestra of the Age of Enlightenment, London (On-site)
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Page 4 of 7
Birmingham, West Midlands (Hybrid)
£23,000 per year
Full-time
Permanent or contract (7 x 6 month Fixed Term Contracts )
Job description

Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?

Join Our Team as a Customer Services Advisor – Outbound calling

As a Customer Services Advisor - Outbound calling , you’ll be the friendly and trusted voice of BHF building meaningful relationships with our customers, supporters, and fundraisers. You’ll play a key role in shaping perceptions, influencing engagement, and stewarding long-term connections through outbound calling and responsive support.

Key Responsibilities:

  • Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
  • Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
  • Providing information, taking donations, and resolving customer queries and feedback.
  • Using our ticketing and CRM systems to update customer records.
  • Enhancing satisfaction and relationships through stewardship activities. 

About You

Your ability to connect with people is your superpower. We’re looking for someone who’s naturally curious, a quick learner, and passionate about building meaningful relationships. You’ll be the first point of contact for our customers and supporters, listening, asking insightful questions, and providing the right help at the right time.

You can influence with empathy, fundraise with integrity, and turn everyday conversations into meaningful moments. Your enthusiasm and warmth shine through in every interaction, guiding supporters through their journey whether they’re training for a major event or making a heartfelt donation. You’re resilient, calm under pressure, and make people feel genuinely valued.

You’ll be confident using Microsoft Office, databases, and handling data entry with accuracy. Your proactive, “can-do” attitude means you take ownership of queries and give people the time and care they deserve.

Driven by customer satisfaction, you see challenges as opportunities to create unforgettable moments. Your excellent administrative and time management skills help you stay organised and focused, even when juggling multiple priorities.

Why Join Us?

We offer our staff generous benefits, such as: 

  • 30 days annual leave plus bank holidays. 

  • Private medical insurance, dental health cover, and money towards gym membership. 

  • Pension scheme with employer contribution up to 10%. 

  • Full pay for 12 weeks for family leave including maternity, paternity and adoption leave. 

  • Life assurance. 

  • Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Working Arrangements

  • 2 x Permanent contract and 5 x 6-month Fixed Term Contract starting on 14th Jan 2026 .
  • Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
  • Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.

Interview Process

Our interview process involves two stages:

  • Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
  • Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.

Start Date & Induction:

All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Posted by
British Heart Foundation View profile Organisation type Registered Charity Company size More than 1000

Our vision is a world free from the fear of heart and circulatory diseases.

British Heart Foundation logo Play
Refreshed on: 04 November 2025
Closing date: 09 November 2025 at 23:59
Tags: Administration, Advice / Information, Fundraising, Customer Service, Customer support, Entry level / Graduate, Individual Giving