Data manager jobs in birmingham, west midlands
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role:
This is an exciting opportunity for an experienced Specialist Trainer: Domestic Abuse, Gender-Based Violence, and Trauma Informed Working to deliver training to a variety of different audiences. You will be delivering training on an ad-hoc basis, in a range of settings including corporate clients, public sector workers, and other charities.
We are seeking trainers with both frontline and training experience, who can deliver this type of content in compassionate, articulate and accessible ways both in person and online. Rise for Change is dedicated to creating learning spaces that are safe for all folks, in content and delivery style.
Rise for Change is the training arm of Hope After Harm and currently provides domestic abuse, sexual harassment, and trauma-informed working training programmes for non-specialist professionals, however, we are aiming to expand our training offer to cover other areas of gender-based violence. Uniquely created by our subject matter experts, our training directly addresses the need for intersectional, and trauma informed training on gender-based violence for professionals in all sectors. We actively promote self-reflection, critical thinking and survivor voice to affect sustainable, inclusive change for survivors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to survivors both within the workplace and in the wider scope of their lives.
Hope After Harm
Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities. We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.
This is what a Specialist Trainer will do:
- Deliver specialist training about domestic abuse, gender-based violence and trauma informed working to a range of clients, primarily online with some face-to-face sessions.
- Ensure that the way they work is aligned with the values of our team.
- Respect and value the diversity of the community in which the training will be delivered and recognise the needs and concerns of a diverse range of clients, ensuring the service is accessible to all.
- Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
- Treat all participants with respect and care, positively representing Rise for Change and Hope After Harm in every interaction.
- Encourage feedback from participants for each session delivered to support with the continued development of Rise for Change training programmes.
- Undertake any training and continued professional development required for the role.
- Uphold GDPR and confidentiality of any data and content whilst in this role.
- Complete any necessary admin, as required as part of the session delivery.
This is what you will bring as a Specialist Trainer:
- A strong knowledge of domestic abuse and other forms of gender-based violence, it’s impacts and working from a trauma-informed perspective.
- Experience as a highly skilled trainer, with the ability to engage people through both in person and remote delivery.
- Preferably, frontline experience of supporting survivors of gender-based violence.
- Understanding of supporting survivors in various settings (e.g. the workforce, as a manager, as a professional with a safeguarding role).
- An empathetic, caring approach to training- to you, learning is not just about providing information but ensuring a holistic approach to the learning environment.
- Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.
- Have a good understanding of the nuances of culture, race, sexual orientation and gender identity within domestic abuse and sexual violence, and be committed to intersectional ways of working.
- Knowledge of adult learning techniques and safeguarding procedures.
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
- Places the survivor at the centre of all that you do.
For this role you will need:
- To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.
- To be able to deal with all information on a confidential basis and understand data protection requirements.
- To have Citizenship of the UK or have entitlement to work in the UK
- Sign a declaration that you are self-employed and responsible for all your tax and other liabilities.
You will be provided with training in delivery of Rise for Change’s existing and future programmes.
Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities, and the LGBTQIA+ community to apply for this role.
Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.
Please send your CV and a cover letter, that is no more than one A4 page, detailing why your skill set matches the requirements of the role. Please also state your availability and preferred working hours.
Interviews will be held on a rolling basis, closing date for applications is 31st August 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come and join us and be part of a mission to save lives and end economic abuse forever!
In 2024, a staggering 4.1 million UK women experienced economic abuse at the hands of their current or former partner. The rising cost of living has only exacerbated the devastated impact of this form of domestic abuse.
Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.
Since our founding in 2017, we’ve proudly campaigned successfully for the recognition of economic abuse in UK law and influenced wide-ranging systemic change to transform responses to it. We're now entering an ambitious new phase, and we’re seeking a dynamic, strategic and values-led Head of Income as part of the Senior Leadership Teamto help drive it forward.
This is a critical time for SEA. With a bold three-year strategy now in place, we’re looking for an experienced income-generation leader to oversee and diversify our income streams — across high-net-worth giving, corporate partnerships, trusts and foundations, and earned income through consultancy and training. As a key member of the Senior Leadership Team, the Head of Income will play a vital role in shaping the future of the organisation and enabling us to scale our impact.
The Head of Income will lead a talented team, including our Senior Fundraising Manager (trusts and foundations) and Corporate Development Manager (strategic multi-stakeholder partnerships), and collaborate closely with our CEO, Trustees and earned income delivery teams (consultancy and training) whilst also being hands on in relationship development. Your approach will be collaborative, survivor-centred and driven by SEA’s values. We are particularly interested in hearing from candidates with strong experience in high-value fundraising and/or commercial income generation.
What we’re looking for in the Head of Income
- Proven success in income generation from high-net-worth individuals and/or corporate partners
- Strategic mindset with the ability to lead and grow multi-stream income
- Experience of working in a small, agile organisation and line-managing high-performing teams
- Experience of working at Senior Leadership Team level, or readiness to step into the role
- A confident communicator with strong relationship-building skills
- A commitment to SEA’s feminist ethos, values and mission
What we offer the Head of Income
- 25 days annual leave + 5 wellbeing days + bank holidays
- Home-based and flexible working options
- Reflective practice and wellbeing support
- 5% employer pension contribution
- Enhanced family leave, carers leave, sick pay
- A dynamic, purpose-led team where your impact is tangible
How to apply for the SEA Head of Income
Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will support you with your application. Please send your CV to her directly in the first instance or here to her via Charityjob. You will then also be asked to complete a short anonymised application form via the Surviving Economic Abuse website. Charlotte will guide you through that step and a link to the form will be provided.
The deadline for receipt of completed application forms is midnight on 28 July 2025.
SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome applications from minoritised and marginalised communities, and we guarantee interviews for disabled applicants who meet the essential criteria. We also welcome job share applications as a joint application.
First nterviews will be held week beginning 4 August 2025 (held online – questions will be shared in advance).
We really look forward to hearing from you.
In the first instance, and for a full pack, please send your CV to Charlotte Wilmot at Eardley Wilmot or submit it here on CharityJob. You will then be invited to complete SEA's full application form in advance of the application deadline at midnight on Monday 28 July 2025.
SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome application from minoritised and marginalised communities, and we guarantee interview for disabled applicants who meet the essential criteria.
The Youth Endowment Fund
Research Lead –Local Violence Prevention
Reports to: Head of Guidance and Reporting
Salary: £55,000
Contract: 2 years fixed term
Location: Central London, Hybrid*
Closing date: Tuesday 15th July at 12pm
Interviews: Week commencing 28th July 2025
About the Youth Endowment Fund
We exist to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.
At the Youth Endowment Fund, we are working to create lasting change. To succeed, we must build a world-leading body of knowledge on the violence that affects young people and how it can be stopped. This means producing rigorous, relevant evidence — through synthesis, data analysis and in-depth research into young people’s lives. But knowledge alone isn’t enough. We must make it accessible and actionable: showing what works, how services need to change, and how the systems around them must adapt. And we must partner with the people who can make change happen — across policy, practice and local systems — to turn evidence into impact.
About the role
The Research Lead will lead the development of YEF’s research, resources and recommendations in our neighbourhood focus sector.
We focus our efforts on seven essential sectors: education, policing, youth justice, youth sector, children’s services, health, and neighbourhood. “Neighbourhood” refers to our work supporting local partnerships – such as Violence Reduction Units (VRUs), community safety partnerships or the new Prevention Partnerships - and hyper-local approaches like our neighbourhood fund.
Their primary responsibility will be to develop a series of actionable and evidence-informed guidance and resources for use by local violence prevention partnerships. This will include self-assessment tools for partnerships to assess their effectiveness, tools for understanding the nature of local violence problems and how they could be solved, and resources to support partnerships to identify and safeguard vulnerable children. Creating these resources will require the Research Lead to collect insights and evidence from across YEF’s work and develop YEF positions on fundamental questions about violence prevention. If successful, the Research Lead could have an outsized impact on YEF’s strategy and mission.
These resources will support YEF colleagues to deliver our new ‘Area Leaders Programme’ (ALP). This is a new programme which you will help form. It helps local multi-agency partnerships to find and implement the best ways to prevent violence. YEF is working directly with partnerships, providing high-quality professional development, tailored advice and support, system mapping, and a national community of practice. The ALP focuses on strengthening five key elements of effective violence reduction:
- Building strong and accountable partnerships
- Understanding local patterns of violence
- Identifying and supporting children most at risk
- Improving safety in high-risk places
- Sharing best practice across agencies
Following a pilot in four areas in 2024/25, the programme will expand to 20 more areas over the next two years. This will lay the groundwork for wider national initiatives, such as the Young Futures Prevention Partnerships, and support implementation of the Serious Violence Duty. The Research Lead will develop resources and guidance for the ALP. As the programme is delivered iteratively, they will work closely with YEF programme leads and local partnerships to test, refine, and improve materials before wider rollout.
The Research Lead will be part of YEF’s Research team. The Research team is at the heart of our efforts to learn what works and put it into practice. We do this by developing the YEF’s funding strategy and creating free, highly accessible research summaries and actionable recommendations for policy makers, commissioners and practitioners. We’re a high-performing team which values intellectual rigour and getting to the truth, compassion for children, ambition about what we can achieve and humility about what we know. We love to discuss the latest developments in research methods, but we’re not just interested in research for its own sake. We want research to lead to actual changes in outcomes for children.
Key responsibilities
The Research Lead will develop a portfolio of impactful projects.
· You’ll lead the research team’s work in our local neighbourhoods and partnerships priority sector. You’ll become the YEF’s expert in this area. You’ll make sure we understand the key issues, stay on top of the latest research and are connected to the right people.
· You’ll ensure we produce accessible, evidence-based resources and guidance that local partnerships can use to develop more effective strategies. You’ll work with YEF colleagues to test, refine, and improve materials before wider rollout
· You’ll set the YEF’s research agenda for your sector. You’ll make sure we invest in research that fills important gaps in knowledge and leads to important changes. You’ll ensure that our strategy and decision-making are informed by the best available research. This is a great opportunity to influence large amounts of funding and direct it towards the most impactful projects.
· You’ll develop great relationships with experts and represent YEF in external meetings and events. You’ll promote evidence-based policy and practice by speaking at conferences and events.
· You’ll lead the development of evidence-based recommendations in your focus area. You’ll draw on research and expert insight to identify potential changes to policy and practice. You’ll design and develop innovative and impactful resources which support the application of your recommendations.
· You’ll take on other responsibilities appropriate to your role. This could include leading the publication of YEF’s evaluation reports or writing ad hoc briefings and evidence summaries for the Government and other partners.
About You
You are this sort of person:
· You want to play a significant part in reducing the level of violence affecting young people. You care about having an impact. This might mean you’ve worked directly with young people at risk of becoming involved in crime, for organisations that fund or deliver relevant programmes, or have conducted research on this topic.
· You share our belief that an evidence-based approach is our best hope of preventing violence. You’re fascinated by research, but you’re not just interested in research for its own sake. You want to achieve actual changes in outcomes for children.
· You know a lot about violence prevention, especially local partnerships and structures like VRUs or Community Safety Partnerships. You know the key ideas and debates, recent policy developments and key people. You’re comfortable talking about this topic with experts. There are many ways to acquire this knowledge. You might have worked in a local authority or local violence prevention organisation, conducted research on them or learnt about them during a degree.
· You’re a confident reader of research and have strong critical appraisal skills. You know when research can be trusted and when it can’t and can confidently articulate your views on the strength of research. You might have gained this expertise through your academic studies, research or professional experience.
· You have at least three years’ experience working in a role that required you to think about research. This could include a range of roles in policy, academia, funding or practice.
· You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex research findings into plain writing that everyone can understand.
· You have excellent project and time management skills. You can work independently, quickly and to a high standard. You have experience of managing contractors or budgets.
· You are good with people. You’re comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners and policy makers. You’re able to provide constructive challenges when required.
· You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more.
· You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.
· You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
To Apply
To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 12:00pm Tuesday 15th July 2025.
When applying for this role, please ensure that your cover letter, within a maximum of 1000 words, covers the following questions below:
1. A clear example of a situation where you have translated research into actionable resources or recommendations.
2. A clear example of a situation where you’ve supported an external partner or colleague to apply research evidence to an important decision.
Interview Process
Interviews will take place in the week commencing the 28th July 2025.
There will be a task to prepare for in advance.
PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

In recent years, CCT has experienced great success in applying to grant funders, including Trust and Foundations, Landfill Communities Fund, and the National Lottery Heritage Fund.
CCT’s 2025 -30 strategy focuses on delivering conservation projects across our estate and securing income from grant funders will be crucial. We will also work with local communities to address smaller conservation projects via the Community Initiative Framework.
The Grants Officer will research and identify relevant funding opportunities, build a healthy pipeline, and submit applications for project funding to meet fundraising targets during an exciting period of growth.
Key relationships
This role works with the Communications and Fundraising, and Finance and Regional teams. Key external relationships are with grant funders and supporters of CCT.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 8am on Monday 21st July 2025.
There will be a two-stage interview process with first stage taking place online on Monday 4th August 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
The second stage will take place on Wednesday 6th August 2025 and will be held online
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
Harris Hill has a temporary opening for a Supporter Care/ Events Assistant to join a lovely charity in Bath, working remote based (Would like a couple days the first week to meet and bring up to speed), on a full time basis, paying up to £29665 on an hourly basis, plus holiday pay.
Reporting to the Individual Giving and Membership Manager (Retention) you’ll help maximise the value of these programmes through effective membership & supporter stewardship, data management and campaign reporting.
This role supports the retention and growth of our membership and supporter base and Community & Events Fundraising Programmes helping to increase loyalty and lifetime value.
You will often be the first port of call for our members, supporters, potential supporters, and the members of the public contacting the organisation. You will handle enquiries, helping to develop ongoing relationships. You will also assist with the reporting of fundraising campaigns and activities.
We’re a small team but like to have a big impact on supporters and members – through excellent care and stewardship.
Experience:
An enthusiastic, hard-working team player with excellent interpersonal and relationship-building skills
Excellent communication skills, both written and verbal – with an engaging and professional telephone manner
Commitment to delivering high standards of supporter/member service and to the values and ethos
Excellent organisational and administration skills
Able to follow procedures, and work accurately, with excellent attention to detail
Numerate
Experience of using CRM databases
Able to work on own initiative
Experience of using Microsoft Office (Word / Excel / Outlook)
Comfortable participating in online meetings such as
Desirable
Experience of working in a customer, member, or supporter care environment.
Experience in processing Gift Aid
Experience in processing direct debits
If you would like to hear more, please apply for a full JD.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To develop and deliver the charity’s policy and campaigning strategy and the charity’s programme of health projects to ensure the charity achieves its key objectives. To build engagement with the NHS, Department of Health, Parliamentarians, policy makers, think tanks, charity and patient groups to develop and deliver our campaigning strategy. Build engagement with HCP networks and related organisations to inform and support delivery of our health information work.
To be the owner and primary point of contact for FBC’s health policy and campaigning activities, working closely with the CEO to represent the interests of the charity with decision-making bodies such as UK government and Parliament, NHS, devolved health and social care bodies and other stakeholders. The postholder will Influence key decision makers, collaborate in initiatives and comment on policy decisions to press for higher levels of research funding, organisational changes to drive earlier diagnosis and improvements in patient experience.
The post holder will have the ability to meld impactful campaigning, political astuteness and evidence-based policymaking to drive change with demonstrable sensitivity to health inequalities and other issues that affect bladder cancer patients and their families.
They will be organised and will be able to manage several tasks at once, meeting strict deadlines.
Candidates who are unable to answer the screening questions to our satisfaction will not be considered for the role.
The client requests no contact from agencies or media sales.
The National Lottery Community Fund is looking for a proactive and detail-driven Facilities Officer to join our dynamic Workplace Facilities team. This role is part time, 3 days a week (flexible on chosen days).
Based in our Birmingham office, this role offers the chance to make a real impact—not just locally, but across our network of 10 offices throughout the UK. You’ll be part of a close-knit team of seven, spread across London, Birmingham, and Newcastle, working collaboratively to ensure our spaces are safe, efficient, and welcoming.
While your home base will be Birmingham, you’ll also have the opportunity to support and occasionally visit our offices in Belfast, Cardiff, Newtown, and Exeter. If you thrive on variety and enjoy a mix of health and safety compliance, building management, environmental support and hands-on facilities support, this could be the perfect fit for you.
The facilities officer role will be varied but some of the key responsibilities are:
- Supporting Health and Safety: Collaborate with the Health and Safety team to ensure a safe working environment for all colleagues—whether in the office, out in the community, or working from home.
- Data Management and Reporting: Collect and analyse health and safety data, identify trends, and provide insightful reports to the Facilities Manager to support continuous improvement.
- Intranet Content Management: Maintain and update the Workplace Facilities and Health & Safety intranet pages to ensure content is accurate, accessible, and relevant.
- Property Issue Resolution: Act as a point of contact for property-related concerns, liaising proactively with building managers and contractors to resolve issues efficiently.
- Sustainability Support: Assist in advancing the Fund’s commitment to achieving net zero by 2030 by working closely with the Environmental officer.
- Office Environment and Support: Help ensure the Birmingham office remains a welcoming and well-maintained space by monitoring stock levels and supporting the Facilities Assistant with meeting room setups and requests.
The ideal candidate will bring passion, commitment, and enthusiasm to delivering high-quality facilities support. Strong verbal and written communication skills are essential, along with the confidence to identify and suggest improvements across both facilities operations and health and safety practices.
Previous experience in a facilities role—particularly supporting a hybrid workforce of around 800 staff—would be highly beneficial.
Interview Date: Wednesday 23rd and Thursday 24th July – Face to Face, Birmingham
Location: Birmingham - There would be a requirement to be in the Birmingham office at least twice a week.
We have a frequently asked questions (FAQs) document which you can request, and will also be holding a briefing call on Monday 30th June at 12:30 if this is something you would like to attend, please refer to the recruiter website.
On application, please align your supporting statement to the criteria below
Essential criteria
- Excellent organisational and problem-solving skills and ability to manage and prioritise a diverse workload.
- NEBOSH or IOSH qualified
- Ability to analyse data and produce clear and concise reports, whilst being confident using Microsoft Excel
- Ability to work as a key team player, comfortable with liaising with numerous stakeholders from across different departments internally.
- Excellent communication skills both verbally and written.
Desirable criteria
- Knowledge of using and creating PowerBi dashboards to analyse data
- Positive attitude to continuous improvement and the changes required to make it happen.
- Ability to confidently engage with building managers and contractors
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
62,000 children and young people are bereaved of a parent or sibling every year in the year UK. This charity was the first organisation in the UK to provide specialist support to grieving children and while much has changed since their founding in 1992, their desire to make difference to as many children and young people’s lives as they can remains undimmed. They now seek an interim Supporter Retention Manager and Prospectus is proud to lead the search.
£40,000 per annum (FTE, £24,000 real)
6-month contract and part time – 3 days a week
Homebased
The charity's fundraising is undergoing transformational change, and this role will be key to supporting and retaining donors by improving processes and systems. The postholder will lead on innovation, stewardship, and continuous improvement, shaping strategies that strengthen supporter relationships, enhance satisfaction, build loyalty, and deliver a world-class donor experience.
The successful candidate will bring significant experience in donor retention, customer experience, fundraising, or direct marketing—ideally within the charity sector. They will have a proven ability to design and deliver effective donor journeys, craft persuasive fundraising content, and develop compelling cases for support. A strong grasp of digital platforms, audience segmentation, and data-led insight will be key to driving performance and meaningful supporter engagement.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
For full information on this role, including the key responsibilities and person specification, please view the job pack.
Applications close at 23:59 on Sunday 6th July 2025.
The Organisation
ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.
The Opportunity
The Director role is a new opportunity working across ImpactEd Evaluation. Our partnerships encompass education organisations such as charities, edtech organisations and government, and schools and multi-academy Trusts. Across all our partnerships, we aim to design and deliver high-quality research and evaluation projects that help our partners make better decisions for children using good evidence.
As a Director, you will be a senior leader of the evaluation practice and a statutory director on our Practice Board. Reflecting this, you will have a key role in the success of the practice, both commercially and in terms of social impact, and help to shape and deliver the strategy for ImpactEd Evaluation as a practice within ImpactEd Group, reporting to the Practice Lead.
The role will be a combination of business development, oversight and support of evaluation delivery, and strategic responsibilities. You will lead a number of sales and marketing campaigns, and support the design and delivery of our product offerings within those areas, as well as other priority strategic projects. You will also lead on a small number of high-priority partner engagements directly, and play a significant role in overseeing and quality assuring partnerships led by others.
The role would be ideal for a candidate with deep understanding of research and evaluation, a track record in business development, and the ambition to shape the leadership and direction of a growing social enterprise.
Why Us?
As an organisation we care about creating a meaningful place to work and supporting people to grow personally and professionally. These are reflected in our organisational values and our commitments to:
• Agile and flexible working: responsive management, flexible hours, hybrid or fully remote working
• Personal excellence: we invest significantly in professional development, including an external mentor, an individual CPD budget, and formal and informal training and support
• Mental health and wellbeing: access to health and wellbeing advice and free therapist support.
As a growing organisation we are committed to diversity and inclusion and providing a positive experience of work and maintain an annual EDI action plan, supported by a Board sponsor.
The client requests no contact from agencies or media sales.
Change Grow Live is a national charity dedicated to helping people overcome challenges and build better lives. We’re seeking a Regional Volunteering Manager – London and the South to help grow and strengthen volunteering and student placements across our diverse services.
This role is perfect if you’re motivated to make a positive difference by supporting people and enabling services to embed volunteering at the heart of their work. You’ll provide expert advice, foster collaboration and learning, and shape how volunteering is developed and delivered across a wide range of communities and services. You’ll take a coaching approach in all that you do.
Your focus will be on ensuring best practice in volunteering. You’ll also be playing a significant role in increasing the impact of volunteering across the organisation. While no prior health or social care experience is required, you will demonstrate a strong commitment to supporting others and driving positive change.
As a connector, adviser, and leader, you will work collaboratively with services across your region, and with our central support functions. You will represent volunteering in important decision-making forums, and help develop policies and practices that put people first. With a focus on equality, diversity, and inclusion, you’ll help create environments where volunteers and those we support truly thrive.
We also have 2 other Volunteering Manager positions currently open. 1 role is covering Scotland and the North and 1 role is a National Specialist Services role covering all CGL’s specialist services. Please check our website for more details.
Full Time Hours: 37.5 hours per week | Permanent | Hybrid working with regular service visits within your regional area
Location: Flexible, with national travel as required
Full Time Salary: 40-44 CGL scale points
*please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Responsibilities
About You:
You understand the deep value of volunteering and are passionate about turning that passion into practical, strategic support across a wide-ranging organisation. You believe in the power of people coming together to make a real difference and are eager to help create volunteering opportunities that are inclusive, safe, and meaningful.
With strong communication skills and a talent for building positive relationships, you’re motivated by purpose and ready to learn and grow in this important work. Adaptable and solution-focused, you thrive in change and are confident facilitating learning, coaching others, and influencing how volunteering shapes services and communities.
You’ll flourish in this role if you:
- Are passionate about empowering others and championing inclusion
- Enjoy building connections and supporting learning
- Embrace change with optimism and flexibility
- Want to help influence policy and practice at a national level
What You Bring:
- Experience supporting and managing volunteers or placements, whether in a specialist or partnership role, demonstrating your ability to make a real difference.
- A strong understanding of best practices in volunteering, with knowledge of the frameworks that ensure safe, meaningful, and impactful involvement.
- Confidence in creating positive learning environments and coaching colleagues to grow and succeed.
- Awareness of safeguarding, safer recruitment, and working within a values-driven HR context that puts people first.
- Excellent communication and influencing skills, with the ability to build trust and collaborate effectively at every level.
- A proactive and optimistic mindset, combined with a genuine commitment to a people-centered approach in all you do.
What We’re Excited to See:
- A genuine enthusiasm for volunteer management and engaging with communities.
- Strong communication and teamwork skills that foster collaboration and connection.
- A willingness to learn, grow, and develop specialist knowledge.
- The ability to support and guide teams as they embrace new ways of working.
- Step into a role where your efforts help thousands of people feel valued, supported, and empowered every day.
Why Join Change Grow Live?
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A role where you can make a genuine, lasting impact — supporting volunteers who change lives every day.
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A supportive, inclusive and forward-thinking team.
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25 days annual leave (rising with service) + bank holidays.
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Flexibility and hybrid working arrangements.
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Ongoing personal and professional development.
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Wellness resources, employee assistance and lifestyle discounts.
Ready to Make a Difference?
Bring your unique skills and passion to a role that empowers volunteering across the country. We welcome all backgrounds and experiences - your voice matters here.
Apply today and be part of a future where everyone’s contribution to volunteering is celebrated, valued, and makes a lasting impact.
** Please note that we will be conducting for face to face interviews in London on the 31st July 2025.
Salary Range (pro rata if part time)
CGL points 40 to 44 (£44,471.72 - £48,906.23)
ILW / OLW /Fringe
N/A - Outside London Weighting Area
Interview Date
31/7/2025
Closing Date
22/7/2025
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
The CMV Connect Project Coordinator role is designed to enhance the charity's outreach and support initiatives, focusing on building and maintaining relationships with healthcare professionals, families, and the broader community. This position involves coordinating projects that aim to increase awareness, provide resources, and support families affected by cCMV. This role is a part time role funded by National Lottery Community Fund. It is a freelance contractor role, as it is a contract for services.
CMV Action is a UK-based charity dedicated to supporting families affected by congenital cytomegalovirus (cCMV), a leading cause of childhood disabilities such as deafness, developmental delays, and vision impairment. The charity provides information, advocacy, and support to raise awareness and improve outcomes for those impacted by cCMV, both during pregnancy and in babies and children.
Key Responsibilities
- Project Coordination: Oversee the planning, implementation, and evaluation of CMV Connect initiatives, ensuring they align with the charity's objectives. Work with other Operation Team members and report to the Board fortnightly.
- Supporting families: Work with the trustees to follow up on those we support and identify how we can support them in the future. Work with volunteers to organise in-person and online opportunities for families to meet up.
- Volunteer Coordination: Recruit, train, and support volunteers involved in CMV Connect project.
- Event Management: Organise and support events and campaigns aimed at raising awareness and funds for CMV Action.
- Stakeholder Engagement: Develop and maintain relationships with healthcare professionals, community groups, and other families to promote awareness and support for cCMV. Provide social media content to the Fundraising Officer when each milestone is reached.
- Resource Development: Assist in creating and distributing educational materials and resources for families and healthcare providers.
- Data Management: Collect and analyse data to assess the impact of initiatives and inform future strategies. Financial data collection for the final evaluation report.
Person Specification
Essential
- Education: Degree level qualification or equivalent experience in a relevant field.
- Experience: Proven experience in project coordination, stakeholder engagement, and working within a charitable or healthcare setting. Previous working experience with volunteers within a project would be ideal.
- Skills: Strong organisational, communication, and interpersonal skills; proficiency in Microsoft Office, including proficiency in Excel.
- Attributes: Ability to work independently and as part of a team, manage multiple tasks, and maintain confidentiality.
Desirable
- Qualifications: Project management or volunteer management qualification.
- Experience: Experience in fundraising, event management, and using CRM systems, experience managing a similar project or offering support to families.
- Knowledge: Understanding of public health issues, particularly related to congenital infections and how to work in the charity sector.
Working Conditions
- Location: The role is home-based with occasional travel required for meetings and events.
- Hours: Part-time position, with flexibility to accommodate the needs of the projects. Approximately 16 hours per week, equivalent to 2 days per week.
- Salary: £150 per day, 8 hours a day, approx. 2 days a week, approx. 40 weeks till early June 2026.
This role offers an opportunity to make a significant impact on the lives of families affected by cCMV, contributing to the charity's mission to raise awareness and provide support.
This role has been funded thanks to The National Lottery Community Fund!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Background:
Consumers International is the only global membership organisation bringing together over 200 member organisations in more than 100 countries to empower and champion the rights of consumers.
We work with our members and partners, across national borders to address critical, systemic global issues that impact and involve consumers. Representing and empowering consumers, we are their voice in international policy-making forums and the global marketplace to shape a world where everyone has access to safe and sustainable products and services.
Working for Consumers International provides the opportunity to build solutions and partnerships to address the foremost marketplace issues and opportunities at global scale.
Purpose of the role:
The purpose of the role is focused on generating and developing monthly management accounts information and providing insight and direction to the Director General and Leadership Team. Reporting directly to the ‘Head of Finance and Organisation Development’, the Management Accountant will play a key role across the business in improving data capture and managing reporting across the team. This role will be on a part time basis of 2 days a week.
This role will suit someone who is looking to join a small, dynamic and growing organisation to run the management reporting process and provide timely and accurate financial management information. Systems experience with ‘Microsoft Dynamics 365 Business Central’ accounting package would be an added advantage.
KEY RESPONSIBILITIES
· Preparing monthly management accounts, including comparatives to budgets, trends and forecasts
· Compiling Balance sheet reconciliations
· Preparing quarterly Project ‘Income and Expenditure’ reports for Project Managers
· Preparing interim/final financial Project reports for submission to Funders
· Preparing quarterly VAT returns
· Providing accurate and timely financial information to support the organisational financial strategy and decision-making process
· Ensuring all transactions are recorded, filed and reported correctly
· Streamlining and improving accounting systems, controls and process environment
· Reviewing and updating current suite of organisational policies
· Preparing annual budget
· Preparing supporting schedules for Annual audit and working with external Accountants to assist in the preparation of annual financial statements
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Governance Officer
Hours: 21.5 hours a week
Location: Remote or Hybrid
Contract Type: Fixed term 12 months
Remuneration: Circa £17,200 dependant on experience (£30,000 Full time equivalent)
Reports to: Chief Operating Officer
Works closely with: SMT, HR Manager and Data Manager
About Us
We are seeking a proactive and detail-oriented Governance Officer to join our team and help ensure strong, effective governance across the organisation. This role is key to supporting the charity’s trustees and senior leadership team to meet their legal and regulatory responsibilities, and to uphold the highest standards of accountability and transparency.
Key Responsibilities
Board and Committee Support
- Coordinate meetings of the Board of Trustees and sub-committees, including scheduling, agenda planning, and circulation of papers.
- Take accurate and timely minutes and ensure appropriate follow-up actions are tracked and completed.
- Support trustee recruitment, induction, training, annual board effectiveness survey and skills review.
- Maintain trustees register of interests updating it annually or as and when needed, whichever is soonest.
- Monitor board members tenure periods and associated actions for re-appointment or termination.
Compliance and Regulation
- Ensure the charity complies with statutory and regulatory requirements (e.g. Charity Commission, Companies House, Office for the Scottish Charity Regulator, GDPR, Fundraising Regulator).
- Maintain accurate records including the statutory registers, governance documents, and trustee declarations.
- Write the statutory annual report sourcing content from relevant teams and updating all sections.
- Submit annual returns to the Charity Commission, Companies House and Office of the Scottish Charity Regulator.
- Support the COO in working towards and maintaining compliance with the Charity Governance code.
Governance Best Practice
- Draft new, review and update existing policies and procedures in line with current legislation and best practice ensuring they are on a rolling timetable for review.
- Monitor developments in charity law, governance codes, and relevant regulations, advising colleagues and trustees accordingly.
- Support risk management and contribute to the maintenance of the organisation’s risk register.
- Maintain the register of Leukaemia Care’s contracts with external suppliers and funders.
Organisational Support
- Work collaboratively across teams to ensure governance is embedded in the culture and operations of the charity.
- Support internal audits and the implementation of recommendations.
- Provide guidance on good governance practices across the charity.
General
In addition to the specific duties and responsibilities outlined in this job description, all Leukaemia Care employees should be aware of their specific responsibilities towards the following:
- Uphold the values of the charity and to not behave in a manner that is likely to bring the charity into disrepute.
- Adhere to all health and safety and fire regulations and to co-operate with the charity in maintaining good standards of health and safety.
- Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.
This job description is not exhaustive. It acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.
Person Specification
Essential
- Strong understanding of charity governance and regulatory frameworks in the UK.
- Excellent organisational and administrative skills with strong attention to detail.
- Strong written and verbal communication skills.
- Experience of preparing board papers and taking minutes.
- Discretion and ability to handle sensitive/confidential information.
- Proficiency in Microsoft Office and document management systems.
Desirable
- Experience in a governance or company secretarial role within a charity or not-for-profit.
- Knowledge of the Charity Governance Code and other relevant sector guidance.
- Qualification in governance, law, or a related field (e.g. ICSA/CGIUKI).
The client requests no contact from agencies or media sales.
We have an exciting new opportunity to join Icebreaker One as a Senior Administrator
About Icebreaker One
We are a diverse collection of like minded people whose expertise spans policy and science, finance and engineering, data and systems—working together to tackle one of the greatest challenges of our time. We need your help.
Our mission is to make data work harder to deliver net-zero outcomes.
The role
Reporting
You will be a member of the PMO team, working closely with Icebreaker One’s project managers. You will be responsible for supporting the successful delivery of projects and secretariat functions as directed by the Programme Director, Head of Project Management and the Programme and Policy Manager.
Responsibilities
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Project administration
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Creating meeting templates, slide decks and documents
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Attend meetings to take meeting minutes
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Proof-reading project documents and artefacts
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Assisting the project manager with task management using the Jira tool and preparing meeting agendas
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Icebreaker One secretariat administration for Steering and Advisory Groups
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Preparation:
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Oversee diary management, meeting planning and scheduling
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Creating Zoom meetings
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Logistics, and room bookings for in person meetings/events
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managing and updating attendee tracking lists
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Prepare, collate and distribute meeting materials well in advance to attendees
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Creating voting forms for items needing endorsement
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Ensuring co-chairs are supported in meeting logistics
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Execution
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Host / managing Zoom/Teams for online meetings
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Attend meetings to take meeting minutes, and post-meeting cleaning up the notes afterwards (for easy reading)
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summarising outputs
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Tracking voting form responses and, if required, following up with individual members to ensure quorate is reached
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Post-AG wash up
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Writing, disseminating, and publishing Advisory and Steering Group minutes
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Writing/summarising, coordinating and sending post-event follow up emails and voting summary reports
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Updating the SG/AG action tracker log of actions, ensuring follow-up with action owners before each meeting.
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Inbox Management: Oversee the Secretariat mailbox to ensure effective communication, timely responses, and coordination of meetings, while maintaining organised records and distributing information as needed
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Public webinar and in person events administration
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Coordinating panellists, preparing agenda and slide deck templates
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Managing Eventbrite & calendar invitations, Zoom administration
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Assisting with the coordination of onsite logistics
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Participating in weekly Show & Tell meetings
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Additional ad hoc administrative tasks as appropriate
Results
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Ensuring the smooth running of IB1 projects, meetings and Steering and Advisory Groups
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Ensuring project managers and meeting participants have all the required information to carry out meetings and activities
Knowledge, Skills, Experience
Demonstrable experience of:
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Attention to detail and administrative skills
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Ability to understand and take real-time notes in complex meetings
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Working with and in support of a group of team members
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Highly organised and capable of managing time and tasks effectively and independently
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Familiar with using and applying Google Suite/Workspace, Slack, Zoom, social media and other tools for working remotely and in the open
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The ability to work in a collegiate, collaborative and open environment
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Experience in supporting, coaching and delegating to junior administrators
Desirable
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A working knowledge of the UK’s Net Zero landscape
Our approach
Fundamental to the success of our programmes is that solutions are developed in collaboration with the sector, for the sector and by the sector.
Our Icebreaking approach underpins all our work and feeds into continuous iterative development.
Research sits at the heart of our systems-based approach and spans climate, finance, policy and industrial sectors (e.g. energy, water, transportation, built world, agriculture).
Our Data Services team deliver market-facing services, including Trust Frameworks
Our Membership, Community and Communications teams develop strategies that allow us to work in open, transparent ways and continuously seek industry feedback.
All work is delivered using an agile-based, modular and iterative approach that includes continuous feedback from research and open consultations. Feedback and documentation are published alongside responses and actions taken on our website.
All outputs, reports, developments and deliverables undergo internal quality assurance. Early-stage research is presented in a weekly Show and Tell for internal, external and peer feedback; fortnightly heartbeat sessions with clients and funders, checks on direction of travel and shows work early; sharing draft materials for feedback is core to our process.
Benefits of being an Icebreaker?
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Flexible working - to help you work around your needs and commitments we operate a four-day week, and don’t have work or meetings booked on a Friday.
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Remote working - we may all be working remotely but it doesn't get in the way of us working closely. Regardless of whether working remotely is by choice or by necessity - daily standups and regular work and non-work related hangouts mean you are connected to the team.
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Supportive working - Bring and share what you know as you’ll be working with people willing to learn and share knowledge. Foster support in getting the most of the virtual/remote TX from using GoogleDocs/GSuite to Show & Tell sessions
Apply today
Email your cover letter and CV/links to pages that show us what you have done, and can do, to help us achieve our mission
Applications must be received by 0900 GMT 2025-07-03
As a team, we are committed to equality and creating an inclusive culture with diverse and balanced backgrounds. We actively encourage applications from everyone and will help to support you to reach your full potential and to be yourself in a working environment based on dignity, respect and mutual support. Before applying you will need to ensure you have the right to work in the UK and can provide documentary evidence of this.
The role does require the applicant to be able to work within a UK time zone
Full details are avaialble on our website
Our mission is to make data work harder to deliver net zero.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Every day, the TSA’s small support and information team make a real difference to people affected by the rare genetic condition Tuberous Sclerosis Complex (TSC) and their loved ones. In this vital role, you will help to maintain our high support standards at the TSA, including through operating on the TSA Support Line, developing content for a wide range of platforms and needs, and occasionally attending virtual and in-person TSA events.
You'll be part of a flexible, passionate, welcoming and wholly home-based team, who know they improve the world every single day. The role includes (pro-rata) 25 days annual leave plus 8 bank holidays and the working days that fall between Christmas Day and New Year.
On the TSA Support Line, you will provide support and information regarding TSC via telephone, email and webchat. You will offer an informed, non-judgemental and empathetic listening ear to individuals and families at every step of their journey. The type of enquiries we receive are wide ranging, covering matters such as health, social care and education. You will also engage with professionals supporting people with the condition.
You will have a key role in researching, developing, and updating information across our various platforms including (but not limited to) content for our website, social media, support line materials, leaflets, e-newsletter and our community magazine. The primary audience of the materials will be the TSC community. Materials used by NHS clinics and clinicians are also developed by us, which you will have a central part in developing.
You will help to ensure that our internal processes are effective, and the information that we provide to the TSC community is timely, up-to-date, and relevant.
You will attend TSA events (virtually and in-person) to market the TSA Support Line services, participate in sessions and assist in support-related issues.
We are a small but very impactful charity, where roles are wide-reaching. Although this role is focused on support and information services, the successful candidate should also expect to get involved with projects from other TSA teams including communications, research and fundraising.
Responsibilities
1. TSA Support Line
1.1 Through the TSA Support Line, you will provide information and support to individuals living with TSC, their families and professionals by telephone, email and webchat, ensuring that:
- All enquiries received through the TSA Support Line receive a response based on high quality, up-to-date and evidence-based information.
- You log, triage and respond to enquiries received by telephone, email, post and webchat in line with agreed timelines, policies and procedures.
- You direct non-support related enquiries to appropriate TSA staff, taking messages where necessary.
- You are sensitive and responsive to the needs of the individuals living with TSC, family members and health, social care and education professionals using the TSA Support Line.
- You provide time-limited, structured support through formal case management processes for a small number of individuals and families who are most vulnerable and who need regular help and support. This includes individuals with learning disabilities, autism and complex needs, and families who face a wide range of challenges accessing health, social care and education services for their loved ones.
- You collect and accurately record data enabling the TSA to monitor and evaluate the performance of the TSA Support Line, including usage data (such as number and length of calls), qualitative information (feedback from service users) and data collected in conversation (such as logging broad categories of issues that service users are facing).
- You support individuals and families who wish to apply for financial support from the TSA Support Fund, helping them to complete the relevant application forms, ensuring that they supply documentary evidence, and logging their application appropriately for audit and compliance.
- Your support demonstrates best practice and complies with the law on safeguarding (making sure we are working appropriately with vulnerable adults and children) and data protection (making sure that we are handling all sensitive data appropriately).
- You proactively engage with regular reflective practice and supervision to safeguard your own health and wellbeing and support individual and team learning. This will include individual supervision through regular 1-2-1s with your line manager and team supervision through weekly calls for all those working on the support line.
- You will contribute your expert insight into the challenges and issues that the TSC community are facing to help colleagues across the organisation develop information materials, online resources and event agendas for communications channels including the TSA’s community magazine ('Scan'), our website, social media and events.
- You will ensure that internal processes for recording TSA Support Line enquiries, and signposting information on the support line, are maintained to a high standard and kept up to date.
1.2 You will play a key role in the TSA’s safeguarding as part of your work on the TSA Support Line and in supporting other members of staff with any questions that they have.
1.3 You will ensure confidentiality in the provision of the TSA Support Line, managing conversations and relationships tactfully and diplomatically with members of our small community who may also interact regularly with the charity at face-to-face and virtual events and through our social media channels.
1.4 You will work closely with colleagues from across the TSA to ensure that our support and information services are joined-up with and informed by other services offered by the TSA more broadly across our website, social media channels, Scan and face-to-face and virtual events.
1.5 You will help to ensure that the TSA Support Line demonstrates best practice in the provision of support and information. You will work with the Joint Chief Executive and Support and Information Manager to develop proposals to develop and market the service that are joined-up with the support provided across our website, social media channels, Scan and face-to-face and virtual events.
2 Support, information and signposting
2.1 Ensure that high quality, up-to-date and evidence-based information is available to individuals and families living with TSC, and the professionals that support them. Regularly review, draft and develop new materials to support people affected by the condition.
2.2 Work with the Joint Chief Executive and Support and Information Manager to develop appropriate and consistent information to signpost TSA Support Line service users to external partner organisations that can provide specialist support for specific aspects of TSC (such as autism or mental health issues) and living with TSC (such as finding a job or facing bereavement).
2.3 Initiate and maintain regular contact with NHS TSC clinics across the UK to encourage greater communication and support between the TSA and TSC clinics. This could include encouraging clinics to join the NHS TSC Rare Disease Collaborative Network (RDCN), liaising with TSA Medical Advisers about medical support line enquiries, or working with clinics to better understand how the TSA can best help them.
2.4 Work closely with the rest of the TSA including communications, research and fundraising, to demonstrate current knowledge of the work of the organisation and developments in TSC.
2.5 Keep up to date with external events and news and draft relevant content for social media, physical media, e-news and the community magazine, Scan, to support and inform the TSC community.
2 TSA events
2.1 Attend TSA face-to-face and virtual events each year to market the TSA Support Line to people living with TSC, their families and professionals (up to approximately seven face-to-face events per year). General events assistance for the event on the day of face-to-face events will also be expected (for example, this could include time on the reception desk or directing attendees between sessions). Face-to-face events could include Outlook (for adults living with TSC), Big Day (our annual meeting for everyone in the TSC community), Family Fun Days (for younger families), TSA Togethers (regional events) and events for NHS TSC clinicians. Time off in lieu will be given for evening and weekend events, or events outside of your usual working days.
2.2 Help to generate ideas for sessions at TSA events by identifying any trends in information and support needs through the TSA Support Line.
4 Supporting health, social care and education professionals
4.1 Develop and maintain training and education materials to help health, social care and education professionals to better understand the impact of TSC.
4.2 Act as a point of contact for professionals who contact the TSA, working with colleagues to build credibility and strong working relationships with them.
Other requirements of the post
The post holder must be prepared to work flexibly to meet the needs of the organisation. This will entail occasional evening and weekend work. Regular travel within the UK will be needed for team meetings, TSA events and training provision. This would normally require access to a car (mileage will be paid) or travel by public transport (tickets will be paid).
The post holder will be expected to have adequate homeworking facilities to allow them to fulfil the role to the best of their abilities.
A DBS disclosure will be required prior to taking up post.
Training on helplines from the Helplines Partnership and on the Virtual Call Centre and database, Beacon, by the in-house team can be provided.