Data manager jobs in haringey, norfolk

The Debt Advice Team at Toynbee Hall provides crucial support to individuals and families struggling with financial burdens. Funded by the Money and Pensions Service (MaPS), this team delivers expert guidance and practical solutions to help clients manage and reduce their debt. The team’s advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Their work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

Scope of role

The Debt Advisor is responsible for providing comprehensive, face-to-face debt advice to over-indebted Londoners, tailored to their specific circumstances. This role involves conducting detailed interviews to understand clients’ financial problems, researching options, and helping clients make informed decisions. The advisor ensures income maximisation and provides ongoing casework support, acting on behalf of clients where necessary. Maintaining up-to-date case records and staying informed about relevant legislation, policies, and procedures are crucial aspects of the role. The Debt Advisor is also expected to complete continuous professional development and contribute to the team’s overall objectives by meeting targets, prioritising workloads, and demonstrating financial efficiency.

Key Responsibilities

Accurate, effective and individually tailored advice

• Interviewing those that access our service using sensitive listening and questioning skills to allow them to explain their problem(s) and empower them to set their own priorities.
• Researching and exploring options and implications so that those accessing our service can make informed decisions.
• Ensuring income maximisation through the appropriate take up of income, including those relating to water charges benefits tax and housing.
• Providing in-depth quality advice and on-gong casework, including acting for the client where necessary using appropriate communication skills and channels. 

Detailed case records

• Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
• Ensuring all case records and written up in a timely manner.

Up-to-date training

• Completing a minimum of 16 hours/ equivalent of technical debt advice DPD accredited training or qualifying activity.
• Maintaining an up-to-date record of all training sessions.

Teamwork

• Work to an agreed work-plan, meeting targets and milestones, whilst prioritising and managing your own workload.
• Be an active member of the team, identifying opportunities for your own development, and demonstrating financial efficiency and value for money throughout your work.
• Compliance with Toynbee Hall policies and procedures, including health and safety.

Other

• Travel across London as required, and occasionally the UK
• Undertake additional tasks as delegated by DFA Management

Essential Criteria:

Experience and Skills:

• Previous experience of providing debt advice
• Hold a valid Money Advice Service accredited qualification in debt advice to level three or higher
• Experience of delivering high quality advice, casework and financial capability sessions to meet targets whilst ensuring collection of data to support funder’s monitoring and reporting requirements
• Have essential IT and telephone skills and ability to use an online based Client Management System (CMS) to deliver advice across multiple channels and maintain case records
• Ability to give and receive feedback objectively and sensitively
• Ability to work as part of a team and be open to receiving feedback and learning from others

Communication and Interpersonal Skills:

• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.

Personal Attributes:

• High level of professionalism and integrity.
• Ability to work independently and proactively without supervision.
• Capacity to remain calm and effective under pressure, adopting a “find a solution, no blame” attitude.
• Open-minded, inclusive, and collaborative approach, seeking fresh and alternative perspectives.
• Commitment to empowering others by sharing knowledge and enabling action.

Commitment:

• Strong alignment with Toynbee Hall’s mission, strategy, and values.
• Willingness to participate in training and develop further understanding in areas such as safeguarding.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Do you have experience supporting Boards and senior leadership in a governance role, ensuring smooth operations and alignment? Join Shelter as a Governance Officer, where you will coordinate Board and Committee activities, manage Board papers, and facilitate effective communication across the organisation. You will support Directors, Assistant Directors and Executive Assistants with agendas and papers, track key decisions, maintain accurate records, and ensure compliance with governance standards.

About the role

The Governance Officer plays a crucial role in ensuring that Shelter's governance framework operates effectively and in line with legal requirements, and best practice.

The postholder will act as the administrative liaison between the Board, Committees, and Executive Leadership Team (ELT), ensuring that Board meetings remain strategically focused while operational matters are effectively delegated.

Role specifics

We are seeking a proactive individual to manage Board and Committee activities, acting as the primary point of contact for all Board-related matters. You will coordinate Board meetings, develop and track governance calendars, and ensure that agendas, minutes, and key decisions are communicated effectively to the Board, ELT, and the wider organisation. Additionally, you will work closely with Directors and Executive Assistants (EAs) to support the management of committee agendas and papers, ensuring a focus on strategic issues.

The role also involves overseeing the preparation, review, and quality control of Board papers, ensuring accuracy, clarity, and timeliness. You will streamline governance processes, provide logistical support for meetings, maintain records, and track actions to ensure compliance with governance standards. Moreover, you will facilitate Board engagement by developing feedback mechanisms and supporting Trustee development, ensuring alignment with Shelter's strategic goals.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Strategy Enablement Directorate brings together our core support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property, and is led by the Director of Strategy Enablement and four Assistant Directors.

At Shelter, we do not see our support functions as merely transactional - we are both enablers and keepers of Shelter’s strategic objectives. Striving to be a centre of excellence, we work with colleagues to ensure organisational objectives are clear and strategically aligned, whilst supporting with the removal of any internal obstacles that emerge on the way. 

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About UKCF 

At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve. 

Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible. 

UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives. 

Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, season ticket loans available, enhanced pension and a flexible working plan. As a disability confident employer, we encourage applications irrespective of your age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation. 

About the role 

Come and join our small but brilliant Membership and Learning team. We have an ambitious strategy to strengthen the network through growing a culture of continuous learning, improving member insight and developing targeted learning. 

We’re looking for a proactive and detail-oriented individual to support our team with a range of administrative and project-based tasks. The Membership and Learning team is dedicated to developing, co-creating, and delivering engaging, inclusive learning experiences that foster creativity, curiosity and critical thinking in philanthropy and grant making. In this dynamic role, you'll be involved in organising conferences and meetings, hosting webinars, managing key projects, and building strong relationships across the network. Your work will be a blend of project coordination, event management, and administration, ensuring our learning initiatives run smoothly and effectively.  

Our members vary from very small teams with two or three staff to well established very well- resourced foundations. The Membership and Learning team are the contact point for all community foundations. You will be supporting the team to: answer members’ enquiries, champion best practice and raise standards. 

Working closely with other teams including Communications, Business Development and Programmes, the Membership and Learning team has an oversight of all UKCF activity relating to our members. 

The ability to listen, problem solve and engage others is critical. You'll bring strong organisational skills, a keen eye for detail, and the ability to manage a diverse and dynamic workload, supporting a range of projects across both the membership network and the UKCF team. 

See the full job description for more detail.

£30,750 - £36,800 per annum depending on experience

Hours: 35 per week

Based: Esher/Midlands/Home

Contract: Permanent

Ref: 1526

A major change project has taken place over the last few years to transform our IT systems and support. We have moved to a cloud solution based on Microsoft 365. To support our internal IT roles, we are supported by a managed service provider who are providing ongoing day-to-day support for all our IT users.

This is an exciting role that will play a key part in the delivery of Cranstoun’s IT and digital strategy. You will support the delivery of major business systems projects and support the day-to-day work of the IT team.

You will work closely with the Head of IT and the other IT and Systems Officer in supporting the IT infrastructure and delivering projects to improve the provision of IT and knowledge and digital capabilities across the organisation.

If you are motivated to make a positive difference, have excellent communication skills, able to manage and prioritise your work alongside working as part of a team then this is a great opportunity for you.

Experience of managing a large estate of laptops and mobile devices, Office 365 system administration, dealing with third party suppliers, and working in a customer focussed IT support capacity are highly desirable.

The role involves regular travel to sites, services and premises to support the IT function and infrastructure.

To download an application pack, visit the website via the apply button.

Unfortunately, we are unable to accept CVs.

Closing date: 30 May 2025.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Registered Charity No. 1061582.

About the role

This new role will be part of our Supporter Engagement team, which includes Special and Challenge Events Fundraising, Community Fundraising, Individual Giving and Supporter Care. Our Special Events programme has expanded significantly in recent years, and we
have ambitious plans as part of our new three-year strategy. As part of this, we organise a diverse range of fundraising events, including a Comedy Night, Garden Party, Sports Quiz, Carol Service and Gala dinner.

Working closely with the Head of Supporter Engagement, the Special Events Officer will play a key role in developing and managing our special events programme. This includes overseeing multiple aspects of event planning and execution, collaborating with the Marketing and Communications team to produce high-quality event materials and ensuring that every event runs smoothly. Additionally, you will help manage key relationships and maximise fundraising income.

A key focus of this role will be leading the organisation of our annual Carol Service at St Margaret’s Church, Westminster Abbey, while also exploring opportunities to develop a new special event that diversifies our income streams and broadens our audience.
You will also stay ahead of industry trends, conducting competitor research and analysis to ensure our events remain innovative, competitive, and appealing to supporters.

Main duties

• Supporting the co-ordination and delivery of our special events programme.
• Manage the core elements of special events delivery such as the co-ordination of auction prizes, guest lists, guest requirements, admin and communications.
• Work closely with the Marketing and Communications team to produce event materials including event programmes.
• Support the Philanthropy Officer with the organisation of our annual cultivation event.
• Support the Head of Supporter Engagement to identify opportunities for income growth from special events with the view to develop a new Special event within the portfolio.
• Ensure that appropriate and compliant risk assessment, health and safety procedures, protocols and policies are implemented for all special events.

Key responsibilities

• In conjunction with the Operations Coordinator Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

Desired experience

• Experience of supporting or delivering special events.
• Experience of recruiting new fundraisers and providing excellent stewardship.
• Creative thinker with the ability to take the lead, initiative and problem solve.
• Understanding of how to use insight, data and market trends to identify opportunities
  and make recommendations.
• Experience of tracking income and expenditure targets.
• Working in the charity sector.

Desired knowledge

• Special events, fundraising and trends.
• Digital fundraising and online fundraising platforms.
• Excellent organisation & time management skills.
• Strong organisational skills with the ability to manage and take responsibility for your own workload, handle multiple priorities and to work independently.
• GDPR and all relevant fundraising regulations.
• Shared passion for the work of The Passage.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

We are working with a lovely charity client who are looking for an Interim Acquisition Lead to join their team on a part time basis (3 days per week) for an initial 3 month contract. 

This is a key role leading supporter acquisition for a well-known charity. The post-holder will be responsible for developing and delivering strategies to bring in new donors and grow income.

Key Responsibilities:

• Develop and deliver the charity's supporter acquisition strategy.

• Manage a large budget

• Oversee and deliver high-performing acquisition campaigns across various channels (DRTV, Digital, OOH, inserts, press, direct mail, and direct dialogue).

• Develop and enhance acquisition propositions and donor products.

• Manage relationships with external agencies.

• Lead and develop the Acquisition team.

• Ensure all acquisition activity is underpinned by robust analysis and insight.

• Ensure all acquisition activity adheres to best practice and regulatory standards.

• Foster a collaborative working culture across the fundraising and communications directorates.

• Stay up to date with emerging trends and innovations in the charity sector.

Person Specifications:

Essential:

• Extensive experience in Individual Giving acquisition at a senior level, managing multi-million-pound investment budgets.

• Proven expertise in multi-channel direct response fundraising, including DRTV, digital, direct mail, and direct dialogue.

• Strong financial acumen, with experience in budget management, forecasting, and investment decision-making.

• Demonstrated ability to lead and develop high-performing teams.

• Exceptional relationship management skills, with experience managing external agencies and key stakeholders.

• Data-driven approach with a strong understanding of fundraising performance metrics, analytics, and insight-led decision-making.

• Experience working cross-functionally with retention, stewardship, and legacy teams to align acquisition with long-term donor value.

• A demonstrable passion for fundraising.

• Significant experience in at least two of the three following areas – F2F (or D2D), Telemarketing, digital, TV & other media.

• Able to create and implement strategic plans.

• Experience of successfully managing staff, particularly Direct Marketing professionals or face to face programme managers.

• Ability to inspire innovation and creativity within a team.

• Knowledge and understanding of GDPR and requirements of the fundraising regulator code of practice.

• Experience of sourcing, contracting and managing a range of agency partners.

• Excellent numerical skills with the ability to understand financial information and manage budgets.

• Excellent communication skills with a capacity to present discuss and explain issues in a clear and persuasive manner.

• Substantial experience of managing large scale media campaigns – DRTV, press, inserts, digital.

• Experience of commissioning and approving creative work across a range of channels.

• Experience of managing substantial budgets.

• Understanding of and commitment to the aims and objectives of the organisation.

• Commitment to equal opportunities.

What’s on Offer:

• £200 - £300 per day 

• Part-time opportunity (3 days per week)

• A flexible working set up, remote with occasional travel to London (1 day per week in office)

• A 3-month contract

How to Apply:

To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button via our website.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity:

The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About A4ID

Advocates for International Development (A4ID) is a CSO with a vision to see the law and lawyers play their full part in the global eradication of poverty and advancement of the UN Sustainable Development Goals (SDGs). A4ID seeks to be an authoritative voice of the legal community, to inspire and enable lawyers to join the global fight against poverty, and to ensure that legal support is available for those engaged in that fight. A4ID achieves this vision and mission through its innovative pro bono broker service and larger strategic pro bono projects, in addition to its education and training programmes, thought leadership and policy work, and international Rule Of Law Expertise programmes and projects.

Purpose of the Role

The role of the Project Officer – CSO Services will lead on the coordination and management of international pro bono legal opportunities.. A key focus of this role is to engage with CSOs globally, to scope potential partners and areas which require, or would benefit from, pro bono legal assistance. This will support A4ID’s weekly pro bono projects and larger strategic projects.

The Project Officer – CSO Services will also manage larger strategic projects, which will include maintaining records, gathering feedback, reporting on progress internally, collaborating with other teams in need of relevant expertise, drafting external comms, and implementing other internal administrative tasks as necessary (e.g. updating software and implementing process changes).

Larger strategic projects involve working with multiple stakeholders (including large international CSOs, smaller local CSOs, large international law firms, smaller local law firms, and other delivery partners and legal experts) to effectively and efficiently deploy pro bono legal services to support the missions of respective CSOs. The Project Officer – CSO Services will work as part of the wider PBLS team on such projects.

On smaller brokerage projects, the Project Officer – CSO Services will establish connections with CSOs, identify potential areas for support and provide an initial scope of potential projects.

Reports to: Pro Bono Legal Services Lead (PBLSL)

Contract: FTC

Hours: Full-time, Hybrid working with a minimum of 1 day a week in the London Office

Work Permit: Required to have the right to work in the UK

To Apply

Interested candidates are requested to send a CV and cover letter. The cover letter must include why you are interested in this job, how you match the person specification and provide specific examples from your professional experience, skills and knowledge.

Closing date: 1 June 2025.

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

About the role:

As a Night Support Assistant in our Wandsworth accommodation service, you'll play a key role in creating a safe, welcoming and supportive environment for people rebuilding their lives. You’ll be the first point of contact during the night, offering practical support and a calm, reassuring presence. From managing access to our buildings and responding to emergencies, to carrying out essential safety checks and reporting concerns, your work will directly contribute to the wellbeing and security of every person in the service. Whether working alone or in coordination with nearby sites through our buddy system, you'll be part of a wider team committed to making a real difference - every night.

This role puts you at the heart of vital, life changing work, including accommodating emergency placements and supporting clients who may be arriving at a critical moment in their journey. You'll take the lead in overnight client interactions, ensuring that tasks are handled smoothly, whether by you or temporary staff under your direction. With guidance from Single Homeless Projects (SHP’s) dedicated out-of-hours management team, you’ll never be without support - even when working solo.

Joining SHP is more than a job - it’s a powerful way to start or grow your career in the sector. You'll be part of a values-driven organisation where person-centred, psychologically informed approaches are central to everything we do. Through your work, you'll gain experience, confidence and insight that can open doors to a meaningful and rewarding future for staff and clients alike.

The working rota for this role is two nights per week - Friday and Saturday. 

About you:

• Experience of developing good relationships with people, you should evidence qualities including flexibility and resilience. The ability to negotiate and influence others to change.
• The understanding of and the ability to apply knowledge of equal opportunities into practice, and the ability to engage and relate positively to people from a range of backgrounds and cultures.
• An understanding of the principles underlying a quality and customer focussed service with a willingness to work in a way that empowers our clients.
• A level of literacy, numeracy and IT skills sufficient to carry out tasks such as budgeting with clients, calculating benefit entitlements and understanding rent arrears.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important Info:

Closing Date: Sunday 25th May at midnight

Interview Date: Monday 9th June at QTR Service in Wandsworth

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Careers and Employability Adviser

We are looking for an experienced Careers and Employability Adviser with extensive knowledge of working with care experienced young people (16-26) to guide and support young people in their professional development to help them reach their full potential.

Position: Careers and Employability Adviser

Location: London Waterloo (twice a week based in Lewisham)

Salary: £34,900 per annum depending on experience

Contract: Full-time, permanent, 37.5 hours per week (Monday to Friday)

Start date: July 2025

Benefits: 27 days holiday per year PLUS the 1st Friday of every month is a half day. Pension and contributions are payable 3% after 3 months of service, employee assistance programme.

Closing Date: Friday 6th June at 11.59pm.  

About the role:

As a Careers and Employability Adviser, you will be able to demonstrate a real passion for making a difference in your client’s lives. You will possess the ability to build trusting relationships quickly, broaden horizons, and encourage young people to be aspirational.

You will be working for a charity that really makes a difference in the lives of young care leavers. Wherever they’re coming from, they help to open doors and give them the skills, confidence, and inspiration to realise their full potential.

Main duties and responsibilities

• To provide individual Information Advice and Guidance (IAG) support to young people on the programme.
• To identify opportunities for work that match participants’ interests and abilities.
• Support the delivery of various Programmes.
• To assist young people in their search for employment in outreach locations.
• To maintain a client-centred approach and be sensitive to the needs of a diverse client group.
• To compile and maintain accurate records and collect monitoring data for the project.
• To support the delivery of milestones and outcomes relating to those agreed upon with our partners.
• To provide progress information to line management as required.
• To attend and participate effectively in internal and external meetings.

About you:

To be successful in the role of Careers and Employability Adviser you will have resilience, a belief that there is always a way forward and an innovative approach to youth engagement.

If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!

Experience, Qualifications and Skills

• At least 2 years’ experience working with disadvantaged youth groups to transition them into employment
• Excellent communication skills, both written and oral.
• Experience working with vulnerable young people.
• Resilient, positive, and comfortable working effectively with complexity.
• Experience in delivering training sessions to young people.
• A good understanding of safeguarding responsibilities and risk assessment.
• Ability to work on own initiative as well as collaboratively with the rest of the team
• Empathetic, engaging, and innovative – the ability to present and to be motivational.
• Flexible approach yet able to maintain clear boundaries with clients once contracted.
• Strong organisational, timekeeping and record-keeping skills.
• Good IT skills required including recording of database entries.
• Ability to effectively communicate and relate to young people with varying levels of educational attainment, attention spans and motivation.

If you have the experience and skill set that meets the requirements in this job advertisement, then apply today and enjoy a job that really makes a difference in the lives of young people!

You may have experience in areas such as Careers Officer, Careers Manager, Careers Specialist Advisor, Recruitment Support, HR & Recruitment, HR generalist, HR Adviser, Human Resources Advisor, Human Resources Administrator, HR Business Partner, People Advisor, HR Assistant, HR Officer, HR Specialist, HR Coordinator, HR Consultant, etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

 Arabic speaking Counsellor/Psychotherapist/Psychologist

Salary: £32,076 

Hours of work: 35 hours, 5 days a week

IKWRO –Women’s Rights Organisation (IKWRO) is an award-winning charity founded (as the Iranian and Kurdish Women’s Rights Organisation) in 2002. As testament to its’ success and in response to huge need, IKWRO has expanded and now provides unique and vital support for women and girls from all Middle Eastern, North African and Afghan (MENA) communities who are at risk of “honour” based violence, child marriage, forced marriage, female genital mutilation, domestic violence, sexual violence and other forms of gender violence.  

IKWRO provides direct services including advocacy and professional counselling. IKWRO opened the UK’s first specialist Middle Eastern women’s refuge. IKWRO is regularly called upon to share expertise with government, academics, and media and to train professionals from bodies such as the police, social services and schools.  

IKWRO has led the recognition of “honour” based abuse and “honour” killing as forms of violence against women and girls. Campaign successes include; the first extradition from Kurdistan-Iraq to the UK of perpetrators of “honour” killing of Banaz Mahmod, the UK’s criminalisation of forced marriage, child marriage, virginity testing and hymenoplasty, as well as the first ever national inspection of policing of “honour” based violence. 

The post-holder will help Arabic speaking women who have experienced Forced Marriage, Female Genital Mutilation and “Honour” Based Violence. Working in a confidential setting, counsellors listen attentively to their clients and offer them the time, empathy and respect they need to express their own feelings, to help them overcome their problems and to make appropriate changes to their life.

The post holder must be BACP or UKCP accredited (or equivalent e.g. HCPC) or training to achieve these accreditation

Main Duties and Responsibilities

• Establishing a relationship of trust and respect with clients;
• To undertake high quality direct (assessment and therapeutic) and indirect (consultative, advisory and evaluative) specialist psychological interventions; making autonomous clinical decisions about own professional practice.
• Develops treatment and guidance methods and give guidance using a variety of therapy and counselling techniques;

· To formulate and implement plans of specialist psychological treatment or management of clients’ mental health problems based on an appropriate multi-factorial understanding of the client’s problems and current evidence-based best practice, taking into account the current NICE guidelines.

• Studies psychological factors in the treatment and prevention of mental illness or emotional and personality disorders;
• Maintains required contacts with education or other health professionals, as appropriate, and recommends possible solutions to problems presented;
• Encouraging clients to talk about issues they feel they cannot normally share with others;
• Accepting without bias the issues raised by clients;
• Helping clients towards a deeper understanding of their concerns;
• Attending supervision and training courses;
• Liaising with IKWRO’s staff, counselors and advisors;
• Working to agreed targets in relation to client contact;
• Undertaking group as well as individual therapy on occasions;
• Keeping records and writing reports.

Job Title:  Head of Finance & Business Services

Reports to: Chief Executive

Direct Reports: Finance and Business Administrator

Location: Hybrid - mainly home based working with a requirement to regularly attend meetings and events (mainly in London but also other project areas elsewhere in the UK) and with occasional visits to the Charity's offices. 

Salary: £46,542 Pro Rata

Hours: 3 Days per week

 About Alexandra Rose Charity 

Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.

Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.

To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.

As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.

About the role  

As we launch our new 5 year strategy we are looking for an experienced Head of Finance & Business Services to help deliver our mission and support the growth and consolidation of the charity. As a member of the Senior Management Team, you will play a key role in implementing our new strategy as well as managing risk.

You will take overall responsibility for the organisation’s financial management, working closely with the Chief Executive and the Treasurer.

You will provide effective finance business partner support to other functions within the charity to support its fundraising, operations and development.

You will also be responsible for the line management of the Finance & Business Administrator, working with the Chief Executive to both oversee and support the business services function of the charity.

We want our organisation to reflect the diversity of the communities we work in, and we welcome applications from people from all backgrounds.

The closing date is Friday, 30th May 2025, at 5:00 pm

Interview Process: The selection process may include two interviews:

First Interviews: will take place online from the 16th to 19th June

Second Interview  (if selected) TBC

Purpose of the role: To support the organisation and its members to develop and maintain a culture of compliance.  The position will be key in ensuring members are supported to operate in a safe, consistent and sustainable manner. 

Key Responsibilities

· Review, develop and implement compliance processes across all levels of the organisation with the aim to promote a culture of compliance.

· Develop and maintain robust procedures and structures around both compliance and health and safety.

· Work to maintain a culture of compliance across the charity through the development of training and guidelines that are easy to understand and accessible to volunteer members.

· Analyse membership data to identify trends, strengths and areas for improvement.

· Write reports, policies and procedures in a clear, readable format including drafting risk assessments.

· Support volunteers to ensure our policies and procedures are adopted and understood at local level.

· Provide general administrative, analytical and reporting support across the compliance portfolio adapting to shifting priorities as needed.

· Other relevant related duties as required.

Person Specification Essential

· Demonstrate experience in a comparable compliance or health and safety role with responsibility for maintaining standards.

· Understanding of current health and safety legislation and best practice

· Proven experience of working in a regulated environment

· A strong knowledge of risk management and strong analytical and communication skills

· Ability to interpret and apply regulations in practical scenarios

· Understanding of risk assessment methodologies and their application

· Ability to demonstrate practical thinking and proven experience of handling confidential and sensitive information

· Strong organisational skills with attention to detail

· Experience of working with volunteers.

· Ability to plan and prioritise own workload but also have a flexible approach as part of a small staff team.

· Ability to multi-task, demonstrate initiative and work well under pressure.

· Proficient in the use of IT and Microsoft software.

· Sympathetic to the vision and mission of The Boys’ Brigade.

Desirable

· Proven experience of working in a regulated environment.

· Knowledge and understanding of youth organisations

· Knowledge and understanding of the work of The Boys’ Brigade.

Job Title: Refuge Worker

Location: This is an on-site role, located within the London Borough of Hillingdon, there may be a requirement to occasionally work in the London Borough of Hounslow. 
Salary: £28,857.12 per annum, including London weighting allowance if applicable
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The post holder will provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges. This includes safety planning and enabling women to access housing, welfare, benefits, and legal advice. A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive, and welcoming environment in accordance with Refuge’s philosophical principles.  

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 30 May 2025

Interview dates: 6, 9 and 10 June 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.