Data protection officer jobs in camden, merseyside

A fantastic permanent opportunity has arisen for a part-time Fundraising Officer to join our dynamic, friendly and supportive fundraising team. This is a home-based role and will suit an individual living in the North of England. The ideal candidate must be within the postcodes of L, CW, WA, WN, PR, FY, BB, BL, M, SK, S, DN, HU, HD, HX, WF, LS, HG, BD, YO, OL.

The candidate must enjoy forging positive and robust relationships with supporters including corporate partners, small businesses, philanthropic groups as well as supporting community fundraisers across the North of England, to raise vital income for our Association.  

You will use your creative and professional skillset to provide high-quality account management, stewardship, and growth across all managed income streams. No two days are the same and we are looking for someone who can be flexible in their approach and able to multitask effectively.

Blesma is a unique membership Association as well as a charity. Our Members (limbless veterans) are at the heart of all our work – therefore, the impact of our fundraising is clearly visible in the experiences of our inspirational injured veterans.

We would love to hear from talented individuals who want to help us raise the funds that we need to support limbless veterans.

How to Apply

If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter which must address the screening questions within the JD. The cover letter should demonstrate how you meet the essential criteria and competencies of the role. 

If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.

Please note that we may close this advertisement early if we receive a high volume of applications.

 We look forward to hearing from you.

This is a senior leadership position offering a pivotal opportunity to shape our organization's financial and operational future. The Head of Finance and Operations will provide strategic guidance while ensuring the efficient and effective daily operations of all financial and administrative functions.

Reporting directly to the CEO, you will deputize in their absence, contribute significantly to our organizational growth and success, and ensure a robust and compliant financial framework.

Key Responsibilities

1. Strategic Financial & Operational Leadership

• Partner with the CEO to develop and implement long-term financial and operational strategies, including horizon scanning and risk management.

• Manage the organization's financial systems, specifically overseeing and optimizing the use of QuickBooks for all accounting and reporting functions.

• Identify and implement operational improvements to enhance efficiency and effectiveness.

• Develop, review, and implement financial policies and procedures to ensure compliance with regulatory requirements and industry best practices.

• Oversee reviews and renewals of organizational insurance policies.

2. Financial Management & Oversight

• Oversee all financial activities, including budgeting, forecasting, payroll, and taxation.

• Lead the annual audits for UK and US entities, ensuring accuracy and transparency and managing relationships with auditors.

• Maintain and manage banking relationships.

• Conduct regular variance analysis and recommend corrective actions to the CEO and leadership team.

• Oversee management of restricted funding.

• Develop and implement robust financial controls.

3. Fundraising and Data Systems

• Ensure accurate and timely financial reconciliation between CiviCRM and QuickBooks.

• Provide financial insights and analysis to support fundraising strategies and donor reporting.

4. Leadership & Governance

• Deputize for the CEO as needed, ensuring continuity across all operations.

• Maintain strong relationships with board members, providing comprehensive and insightful quarterly financial reports to foster understanding and engagement.

• Provide strategic leadership to your team, fostering a culture of excellence and continuous improvement.

• Be responsible for managing relationships with our US bookkeeper (consultant) and both UK and US auditors, and for the line management of the UK Finance and Admin Officer.

5. Operational Excellence

• Lead and manage a team of finance and operations professionals.

• Develop and implement efficient systems and processes to optimize performance across all administrative functions.

• Monitor and assess operational activities, proactively identifying and addressing potential issues.

• Conduct regular cost analysis and implement cost-saving initiatives.

• Oversee HR and payroll functions

Person Specification

Essential

• Professional accounting or finance qualification (e.g., ACCA, CIMA, ACA or equivalent).

• Proven experience in a senior finance and operations role (at least three years experience).

• Experience in preparing UK statutory accounts and managing external audits. 

• In-depth knowledge of UK FRS 102 and Charities SORP. Exposure to/experience of US GAAP.

• Experience in preparing the annual budget, working closely with budget holders.

• Experience in supporting grant management.

• High proficiency in using financial software. (e.g. QuickBooks, Xero etc.)

• Experience in driving continuous improvement of financial processes and systems. 

• Strong strategic and financial planning skills.

• Experience leading and managing a team.

• Excellent communication and relationship-building skills.

• You enjoy a mix of leadership and rolling up sleeves to get hands-on.

Desirable

• Experience working in a not-for-profit sector.

• Experience working in an international organization.

• Experience with CiviCRM or other similar donor management systems.

• Experience in remote working.

• Strong commitment to Humanists International’s mission.

This is an opportunity for a well-rounded accountant to join the Bild group of charities. The post-holder will be responsible for all management accounts across a group of four charities, whose combined turnover is circa £4m per year.

Key Responsibilities and Duties:

• Oversee day-to-day accounting and financial controls
• Prepare monthly management accounts, reports, and financial statements
• Responsible for development of management reporting

• Meeting regularly with budget holders to review financial performance and outstanding commitments.

• Manage payroll, tax returns, and financial reporting for funders

• Support the Business and Finance Director in preparing annual budgets and forecasts.
• Support the Business and Finance Director with the annual audit process

General Responsibilities:

• Access and work within Bild’s policies and procedures. 

• Attend internal cycle of team meetings relevant to this role. 

• Engage with line management, supervision (where appropriate) and appraisal process. 

• Comply with data protection regulations, ensuring that information on clients, employees, volunteers and other stakeholders remains confidential. 

• Take responsibility for personal learning and development with support from line manager. 

• Work in a manner that facilitates equal opportunities and inclusion for all. 

• Remain professional and respectful at all times, promoting positive relations with all those we encounter in our work. 

• Maintain health and safety and risk awareness for self and others across the organisation. 

• Undertake any other duties that Bild may require within the remit of this role. 

Sibs is the UK charity dedicated to supporting siblings of disabled children and adults. As our YoungSibs Information Officer, you’ll be responsible for managing and delivering high-quality information and resources to support children and young people who are growing up with a disabled brother or sister.

Key Responsibilities:

• To manage and develop new information and self-help resources for school-age young siblings
• To respond directly to young siblings’ requests for information and support
• To respond directly to parental requests for information and support submitted via the main Sibs website
• To build relationships with statutory and voluntary sector organisations in order to explore opportunities to increase Sibs’ reach to young siblings

About You

You’re an excellent communicator, with an understanding of the children’s sector. You will need a sharp eye for detail and a passion for providing accessible, user-friendly information for young people. You will have an understanding of the lifelong impact of being a sibling to a disabled and skilled in writing for different audiences.

• Experience of one-to-one direct supportive work with children and young people. Experience of direct working with siblings of disabled children and/or young carers is desirable.
• Experience of developing resource materials for children and young people.
• Experience of working with children’s services in the statutory and/or voluntary sector
• Knowledge of statutory and voluntary support available to siblings, young carers, and children in need
• Experience of managing and developing an information service

What We Offer

• A supportive, inclusive team culture.
• Generous annual leave allowance.
• Flexible working arrangements.

The Veterans’ Foundation’s purpose is to improve the lives of all within the armed forces community who are in need. They do this by raising funds which they award to organisations having a real impact on those currently serving, veterans and their families. Military charities undertaking life-changing work need vital funds to support and sustain their work with beneficiaries.

One of the UK’s fastest-growing military charities, the Veterans’ Foundation was established in 2016 to support serving and former members of the armed forces, operationally qualified seafarers, and their families who are in need. Since its launch, the Foundation has awarded over £30 million in grants to nearly 500 charities and organisations delivering more than 1,000 life-changing projects across the UK. Grants range from a few hundred pounds to £200,000 and support a wide range of needs, including mental health, homelessness, poverty and social isolation. The charity is primarily funded by the Veterans’ Lottery, the UK’s largest single-charity lottery.

We are looking for x1 permanent full time (35 hours per week) and x1 0.5 FTE (17.5 hours per week) FTC (18 months) Grants Assessment Officers to join the Grants Team at the Veterans' Foundation. The Grants Assessment Officer plays a vital role in the assessment of grant requests and will maximise the impact and effectiveness of the Foundation’s funding by ensuring we are supporting projects and activities which are closely aligned to our strategic priorities.

The key focus of the role is the assessment of applications across our existing Grant Programmes, reviewing grant monitoring and providing appropriate levels of support to grant holders during the period of funding.

The post holder will help ensure our grant application processes run efficiently and effectively, carrying out thorough desk and UK-wide field-based assessment of applications made to the foundation.  They will be a key point of contact for external enquiries to the Grants Team.

LOCATION: Home-based (hybrid), ideally based in the Midlands, to provide reach across the UK for assessment/project visits to monitor grant progress.

Key responsibilities:

• Undertake full and thorough assessment of funding requests, carrying out both in person and online meetings and tasks to ensure that detailed recommendations are written-up and presented for consideration within agreed lead times as defined within the schedule of Decision Meetings
• Work closely with the Grants Support Officer, helping to ensure that payments to current grant holders are released on a timely basis and within the context of agreed protocols and procedures
• Carry out monitoring reviews and visits of funded projects based on reporting provided by Grant Holders
• Assist with broader provision of information and guidance at the point of application and through attendance at funding/networking events
• Manage relationships with our Grant holders including working with them to resolve any issues raised during the period of funding
• Maintain relationships with our Grant Holders and stakeholders, to support them in resolving issues raised during the period of funding
• Contribute to the Grant Team’s ongoing efforts to innovate and improve processes which increase access and engagement for applicants and grant holders
• Provide support for Decision Meetings including preparation of Salesforce reports for decision meetings where grant applications are reviewed
• Assist in any other duties required for the efficient running of the Veterans’ Foundation Grants Programme.

Qualifications/Experience

• Knowledge of the Veterans’ Foundation, the UK funding landscape and current challenges faced by our grant holders and the wider voluntary sector
• Understanding of voluntary sector legal structures (constituted groups, charities and CICs) and their good governance
• Good knowledge of ‘Outcomes’ and ‘Indicators / Activities’ and their role in both demonstrating and considering the impact of projects
• Understanding of the impact charities are seeking to make and an ability to respond creatively to risks and opportunities they face
• Experience in presenting and/or group facilitation both in person and online
• Experience of liaising with grant holders or charities
• Basic understanding of current GDPR
• Experienced and Proficient in Salesforce
• Confident working with Microsoft Office

Personal Skills & Qualities - Essential

• Working effectively as part of a collaborative team environment, but also using your own initiative proactively
• High emotional intelligence with excellent communication skills with a wide range of audiences and stakeholders
• Skilled in questioning, giving and processing feedback and making judgements
• Excellent organisational skills
• High attention to detail
• Critical reading, review and strong writing skills.

Personal Skills & Qualities - Desirable

• A grant/project management qualification or relevant experience
• Experience of providing information, advice and guidance to voluntary sector groups
• Managing support enquiries sensitively both face to face and via email
• Experience in working to deadlines and within agreed budget
• Skilled in questioning, giving and processing feedback and making judgements
• Inquisitive with an ability to make good judgements and manage risk.

Additional Information

The Veterans’ Foundation welcomes applications from across the UK, but ideally the postholder would be based in the Midlands (England) to allow reach to our applicants and grant holders across the UK. This is a home working role and applicants will be expected to be able to confirm that they are able to work in this way (IT and any essential equipment will be provided). The Veterans’ Foundation is committed to hybrid and other forms of flexible working.  Attendance at occasional team meetings or awaydays will be expected – these could be in Edinburgh, London or elsewhere in the UK.  There will be a requirement for the postholder to carry out occasional project visits to consider new requests or monitor existing grant progress. Therefore travel and occasional overnight stays across the UK form a key aspect to this role.  The Veterans’ Foundation is committed to being an equal opportunities employer and to providing development and training opportunities.

Executive Director of Business and Strategy Development

Permanent, Full time

Salary Band: £76,416 - £97,965

 

Queenscourt Hospice is an independent charity that provides free, specialist palliative care for the people of Southport, Formby and West Lancashire. We care for patients with advanced progressive illnesses helping them to achieve the best possible quality of life.

We receive only just over a fifth of our costs from the NHS and generate additional funds from charitable donations and support of the local community.

The role of Director of Business and Strategy Development has responsibility for all Non-Clinical Services which include Finance, Human Resources, Estates, Education, Technology and Income Generation.

This pivotal role encompasses significant executive responsibilities and the successful post holder will require a broad skillset. Of particular importance will be strong leadership skills; solid grounding in business acumen with an excellent understanding of financial reports, contracting and commissioning processes. The successful applicant will understand the charity sector and be able to bring a commercial focus to the generation of new income streams at a time of financial uncertainty for the charity and healthcare sectors.

Closing date: Sunday 12th of October 2025

Informal visits: Tuesday 21st of October 2025

Interviews to be held on: Wednesday 22nd of October 2025

For further information and to apply, please visit the vacancies page of Queenscourt’s website.

Do you have outstanding financial skills, a track record in the charity or not-for-profit world, and the ability to see beyond the numbers to the real impact they enable?

We’re looking for someone who is not only technically brilliant with budgets, reporting and strategy, but who is also values-driven, collaborative, and great at building relationships. You’ll be joining a team that cares deeply about making a difference – and we need your expertise to help us make the most of every pound.

If you thrive on using your financial acumen to support purpose-led work, and you enjoy working with people as much as spreadsheets, this could be your next big step.

Finance and Business Support Officer Location: Blackpool Salary: £37,500 (FTE) Actual salary £30,000 per annum Vacancy Type: Part Time, Permanent Hours: 30 Hours per week (over 4/5 days) Closing date: 8th October 2025 Purpose of the Role Working closely with the CEO and Service Manager, the job holder will be responsible for day-to-day finance duties and coordinate the administrative operations of Fylde Coast Women’s Aid to provide a reliable support function which covers all operational areas including Finance, and facilities management. Finance & Resources Duties: To ensure all financial transactions are properly recorded using SAGE and Excel Monthly reconciliation of the bank accounts Prepare annual estimates on income and expenditure and formulate the budget in consultation with the CEO, Service Manager and Treasurer Monitor and control income and expenditure in line with agreed budget, maintain funding streams, arrange payment of all invoices and orders in line with agreed policy Maintain effective internal controls to ensure all expenditure is properly accounted for, the assets for the charity are maintained, and all accounts are ready and prepared for audit and ensure compliance with all auditors’ recommendations Assist in the preparation and submission of bids for funding To prepare bi-monthly accounts for the Trustees To reconcile petty cash Submit statutory accounts to the Charity Commission by due date, and to funders as required. Office Administration To manage the day-to-day administrative functions of FCWA, putting in place clear procedures and systems to enable all administration to be completed efficiently and effectively. To ensure filing systems are maintained, secure and up to date. To be responsible for ordering supplies as required. To manage receipt of all donations made to FCWA, coordinating collections as required. To monitor multiple FCWA email addresses and respond to all queries in a timely manner.  Take and distribute minutes and action points of any relevant meetings Facilities Maintenance To ensure building and facilities are maintained to an acceptable standard To conduct health and safety checks and risk assessments at FCWA office To arrange maintenance work on FCWA workplaces, including sourcing quotes and planning for work to be completed.  General Responsibilities Contribute to the overall development of Fylde Coast Women’s Aid services by attending team meetings. Participate in training and developmental working groups as agreed by the post-holder and Service Manager. Support the implementation of FCWA policies and procedures within FCWA services. Develop effective and supportive working relationships with all FCWA staff. Assist in and maintain effective communication which promotes free flow of non-confidential information and issues within Fylde Coast Women’s Aid, other agencies, and members of the public. Ensure work is completed within specified timescales. Maintain professional practice in line with Fylde Coast Women’s Aid aims and principles. Carry out any reasonable duty as directed by the CEO/Service Manager Person Specification It is essential that the post holder has the following: Knowledge and understanding of Gendered nature of DVA and safeguarding Office practices and procedures Bookkeeping systems and information databases such as Sage and Office 365 Data Protection Health and Safety at work including risk assessments Education, qualifications & training ATT qualification to minimum level 3 or equivalent GCSE Maths and English Sage qualification  Experience Working in a similar role for 2 to 5 years Bookkeeping and record management Working within the voluntary sector Skills and abilities Ability to work under pressure. Ability to plan own workload, to manage time effectively and to deal with changing and competing demands. Ability to think creatively and show initiative. Ability to communicate effectively with a range of professionals and other members of FCWA Excellent verbal and written communications skills including excellent spelling, punctuation, and grammar. Ability to maintain effective administrative and monitoring systems. Proficient in word-processing, spreadsheets, and databases, preferably using Microsoft Windows. Excellent time management and organisational skills Ability to maintain professional boundaries, adhere to confidentiality policies and use diplomacy and discretion Strong commitment to working as part of a team Ability to work independently with little supervision and to show initiative To Apply If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply. This post will be subject to an enhanced DBS disclosure and clearance. You must be eligible to work in the UK.

Join us as a Youth Mentor and help shape brighter futures!

We’re looking for someone passionate, energetic, and committed to empowering young people aged 17–21yrs who are currently out of education, employment, or training.

You’ll be a trusted role model, building confidence, resilience, and life skills through person-centred mentoring and group sessions. By connecting young people with real opportunities in training, volunteering, and work, you’ll help them unlock their potential and take positive steps towards a thriving future.

If you’re ready to make a real difference, we’d love to hear from you!

Advert

Permanent

35 hours per week

£26,100 per annum

Location: Flexible (within the UK), home working

You

With your passion for PR and media, you will want to work a fast, agile way to help deliver creative campaigns and communications. You'll work with colleagues across the charity to produce coverage that's challenging, arresting, and consistent. You'll help to make sure our work reaches the right audiences, is driven by insight, attracts people, and inspires action. You'll be part of a culture of learning and growth. In return, we'll offer a supportive, forward thinking work environment and interesting, inspiring work that will challenge you in all the right ways.

You'll bring:

-Some experience working on successful media campaigns and generating coverage, even better if you have experience in the charity sector

-Knowledge of how to produce and maintain communication plans and grids

-An ability to both spot and create newsworthy stories, with good knowledge of national and local media to share these stories

-A good understanding and willingness to learn more about working with people who have lived-experience (case studies) and an awareness of the associated trauma-informed, safeguarding, and GDPR requirements

-Excellent attention to detail, organisational and communication skills 

-Experience of using relevant digital tools to work collaboratively and productively

To succeed you'll:

-Provide an effective and professional service to the media, responding to enquiries and providing information, as a core member of the media and PR team.

-Be the lead in maintaining and ensuring the communications grid is up to date and chasing contributions from the relevant leads.

-Develop good relationships with TCS colleagues across the organisation to devise media and communication strategies, and responses to major announcements and high-profile policy issues.

-Produce news releases and quotes, and brief/ advise our spokespeople. Ensure bold and powerful storytelling with compelling narrative across media content and campaigns.

-Elevate voices of lived-experience. Root messaging in our brand voice to deliver cut-through and raise brand profile. Make sure the people involved in our work feel safe and prepared, and capable of fulfilling the need.

Us

The children's society runs many local services that help tens of thousands of young people who desperately need our support. We campaign to change laws and policies to make children's lives safer and happier. 

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we will change society for even more. 

Safeguarding

The children's society is committed to safeguarding and protecting the children and young people that we work with.  As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

The closing date for applications is midnight on Friday 24th October 2025.

Interviews will be held on 5th, 6th and 7th November 2025. Please note that a task will be included for the interview process so we will need candidates to be available for 2 hours.

IN3

Job title:     Director of Income and Engagement
Reports to: CEO
Location:    40% of time in any BB office with expectation of regular travel to London
(monthly)/occasional travel to other offices
Hours:        Full-time (37.5 hours per week). Open to flexible working.
Contract:    Permanent

Overall purpose
The Director of Income and Engagement will be responsible for leading a team of talented fundraising and communication professionals across a variety of disciplines to drive the successful achievement of Breaking Barriers 2030 goals. They will have responsibility for developing strategies across all streams and the wider fundraising team, identifying key opportunities for income stream development and innovation, stewarding key donors, and motivating a diverse team to achieve ambitious income targets.

They will be a key member of the organisation’s Senior Leadership team, working closely with colleagues across Services, People Strategy and Finance to maximise strategic opportunities and drive organisational culture and performance.

The Director of Income and Engagement will be an experienced fundraiser with a track record of achieving sustainable growth across multiple functions. They will have experience leading and nurturing income generating teams and be comfortable leading teams across diverse income streams including trusts and statutory, major donors, corporate partnerships, and public fundraising.

They will be ambitious, values-led, comfortable working in a fast-paced environment, and will act as a leader across the organisation, driving forward a culture of creativity, growth, innovation and entrepreneurialism that will be essential to achieving our 2030 goals.

To view the full job description and person specification, as well as details on our accessible recuitment process, please view the attached recruitment pack.

Other considerations

• As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks, obtaining references and verifying a candidate’s identity and right to work in the UK.   

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.

  Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.

​How to apply
If you are looking for a role where you can make a real difference, we want to hear from you. To apply, please submit a statement of interest (up to approximately 500 words/1 A4 page) outlining:

• Why you are interested in the role
• What skills you would bring to be successful in this role
• Any experience you would like to highlight
• Any reasonable adjustments you require for the interview process
• Disclosure of disabilities if you wish to do so (as a member of the Disability Confident Scheme, we guarantee an interview to all disabled applicants who meet the minimum criteria for the role)

Closing date for applications is Wednesday 08 October at 11:30pm. Please note, interviews will be held online on a rolling basis so please apply as soon as possible to avoid disappointment.

We belong to the Experts by Experience Employment Initiative, which advocates and supports organisations to emply more people from a refugee background. With this in mind, we particularly welcome applicants with experience with of seeking asylum and / or a refugee background.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experince of issues and challenges of the UK asylum or immigration system), you can ask for independent and confidential support for your job application from the Experts by Experience Employment Network. Please reach out to HR Manager, Caroline Meechan for further details (we are unable to include email addresses in this advert, but you can find contact details on the final page of the attached recruitment pack).

We are looking to appoint someone who sees risk not just as a challenge to avoid, but as an opportunity for kingdom impact. This role calls for someone able to blend robust yet proportionate compliance and an eye for detail, with bold, faith-shaped decision-making.

In this newly created role, you will play a key part in shaping how we coordinate policies, manage risk, and navigate complexity with both diligence and hope. You will ensure that our compliance meets or exceeds required standards, strengthening trust and relationships. You will support governance that enables wise decision-making and foster a risk management culture that both protects the organisation and recognises and seizes opportunities, all while actively pursuing and staying faithful to our calling.

• Salary: £33,000-36,000 (pro-rata) + benefits
• Location: Home-based or the option of a desk at our office in Oxford.
• Terms of appointment: Part-time (22.5 hours per week). Permanent
• Closing date: Monday 3 November at 9am
• Interview date: Interviews will be held over 10 and 11 November 2025

Key responsibilities:

• Compliance management
• Legal agreements and advisory implementation
• Risk management
• Governance support

For more information, see our application pack.

Benefits include:

• 33 days’ annual leave, including bank holidays
• Up to 5 days’ extra leave to serve on the Board of an external organisation
• Competitive contributory pension scheme
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme for emotional and practical support
• Tax-free home-working allowance
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities.

​It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.

About The Role

We are currently recruiting for a Supporter Engagement Team Leader!
Do you have experiencing leading and managing a high performing customer facing team? Are you passionate about supporting a team to deliver exceptional service to customers?

We are recruiting for a Supporter Engagement team leader to join our stewardship teams with a focus on delivering exceptional and bespoke supporter journeys and experiences through multiple channels.
This role is responsible for leading a team who engage in a multi-channel communication with our supporters, working closely with our inbound supporter care team. The team leader contributes to improving fundraising efforts by supporting the team, as well as providing supporter insights and feedback , using data to make decisive and key decisions to all stakeholders.

Key Responsibilities:

- Leading and Managing a Team: Providing day-to-day leadership, fostering a positive team culture, and ensuring team members are supported in their roles. 

- Supporter Interaction: Acting as a first point of contact for supporter inquiries via various channels (phone, email, social media) and handling donations. 

- Enhancing the Supporter Journey: Working to improve the overall experience for supporters by identifying areas for improvement and implementing changes. 

- Providing Support: Offering guidance and support to the team on best practices for engaging with supporters and handling various situations. 

- Contributing to Fundraising: Providing valuable insights and feedback to fundraising teams to inform future strategies and campaigns. 

- Ensuring Compliance: Adhering to data protection regulations and other relevant policies and procedures.                                     

What you’ll focus on:

- Leadership and Team Management: Proven ability to lead, motivate, and develop a team. 
- Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to interact with a diverse range of people. 
- Customer Service Experience: Experience in a customer-facing role, preferably within a fundraising or charity setting. 
- Data Management and Analysis: Ability to manage and analyse data to identify trends and improve supporter engagement. 
- Knowledge of Fundraising Practices: Understanding of fundraising principles and best practices. 

Interviews will be scheduled w/c 27th October.

About Alzheimer's Society - who are we and what’s our mission?  

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. 

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging  

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process 

We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you  

At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Are you a JNC-qualified Youth Worker with significant project management experience?

Do you have a passion for supporting young people and a staff team to reach their potential?

Are you an inspiring leader who can build relationships with partners and stakeholders at all levels?

If so, the role of Airplay Programme Manager could be the perfect opportunity for you!

About Airplay:
Airplay is a national youth work programme delivered by a partnership of YMCAs on behalf of the RAF Benevolent Fund (RAFBF). We provide year-round activities and support for children and young people aged 5–18 at RAF Stations across England, Scotland, and Wales, as well as online through Airplay Connect. As the lead partner, One YMCA oversees the contract, manages central functions, and acts as the key point of contact for the RAFBF and RAF on behalf of the partnership.

If this role sparks your interest, please keep reading. We welcome applications from candidates seeking 30 - 37.5 hours per week.

The Role
We are seeking an Airplay Programme Manager to lead the Airplay Central Team and take overall operational responsibility for delivering and monitoring the Airplay programme.

Key responsibilities include:
• Leading and supporting the Airplay Central Team.
• Managing sub-contracting arrangements with partner YMCAs.
• Ensuring the programme achieves its objectives and delivers high-quality youth work.
• Building and maintaining strong relationships with key stakeholders, including the RAFBF and RAF.

We are looking for someone who:
• Has experience in programme or project management, ideally in youth work or a similar sector.
• Can lead and motivate a team across multiple locations, often working remotely.
• Is skilled in stakeholder management and building strong partnerships.
• Demonstrates a passion for supporting young people and creating positive outcomes.

Why Join Us
• Be part of a national programme making a real difference in the lives of children and young people.
• Flexible working hours (30–37.5 hours per week).
• Join a collaborative and mission-driven organisation.

Benefits of working with us!
• Generous pension scheme and life cover
• Health cash plan
• Ongoing professional development opportunities
• Retail discounts, Blue Light Card, and more
• Generous annual leave including your birthday off and a paid wellbeing day
• Proud to be a Real Living Wage employer

Apply today to help shape the future of Airplay and support young people across the UK!

Applications require a CV and supporting statement.

We kindly ask that Recruitment agencies do not contact us directly – Any unsolicited CVs or candidate profiles submitted by agencies not on our PSL will be considered speculative and not create any contractual obligation or financial liability on our part.

*Please apply promptly, as interviews will be conducted on a rolling basis*

We look forward to reading your application!

This is a full or part time role, dependant on the successful candidate.
Hours per week: 30-37.5 hours per week
Working Pattern: to be agreed with successful candidate. Generally Mon-Fri office hours, but flexibility is essential - the role will include regular travel to One YMCA Hatfield Hub and RAF Stations, some evening and residential work, including being part of an on-call safeguarding rota.

Important: We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made

Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

EDIB: At One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.