Database Administrator And Support Volunteer Roles

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for a further 12 admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £20.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 3 hours per week is required. We are flexible and like to work around you.

Training

We provide CPD accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 CPD accredited courses should you want to study further.

You will support our Administrators and front line workers with a range of administrative functions to support them with their daily activities and workload. This will give you the opportunity to be involved with a variety of administrative duties including filing, writing notes and supporting the front line workers with the administrative preparations of their group delivery and updating of their client case notes.

This is a fantastic opportunity to use your organisational and administrative skills while gaining an understanding of the roles and support function of our front line services.

The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.

Accountabilities 

Service Delivery – Client support tasks

· Support administrative staff and front line workers with data entry onto database system.

· Provide assistance at reception/in admin office answering and taking messages and transferring phone calls.

· To assist with filing and maintaining of administration records in an orderly user-friendly system. 

· Support front line staff with administrative paperwork required for group sessions or group meetings.

· To assist with minute taking.

· To maintain confidentiality and data protection principles, raising any issues with your line manager as appropriate.

Additional tasks

· Engage in support and supervision provided.

· To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.

This may vary depending on your specific team and time commitment.

Expenses

• Travel expenses (within 20 miles of the service) 
• Up to £6.50 lunch expenses.
• Any additional expenses will need to be pre-agreed with placement supervisor.

Qualities

Below is a list of the qualities that we are looking for from volunteers:

· If in recovery, to be 6 months abstinence from all mood altering substances if in recovery.

· Must be over 18 years of age.

· Ability to use computers and IT equipment.

· To have good verbal and written communication skills.

· To have a clear understanding and maintain a high degree of confidentiality.

· To have a clear understanding of how to set and maintain boundaries.

· To have the ability to reflect and receive feedback.

· To be reliable, flexible and committed.

· To treat individuals with respect and dignity.

· To have the ability to follow instructions.

· To be committed to own learning and development.

Checks required for this role

· Reference (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)

· Enhanced DBS Check

· The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.

Citizens Advice Staffordshire North & Stoke on Trent

Admin Volunteer – Biddulph Office

We are looking for one or more administration volunteers to provide admin support to our advisers at Biddulph Town Hall. The office is staffed on Mondays and Wednesdays with a drop-in each morning from 10.30am to 1pm and pre-booked appointments in the afternoons.

Where: Citizens Advice Office, Biddulph Town Hall, High St, Biddulph, ST8 6AR.

When: Minimum of one morning or afternoon per week (3 hours) on a Monday and / or Wednesday.

What will you do?

• Complete an introduction to Citizens Advice and training for your role.
• Help with the day to day running of the Citizens Advice service.
• Assist at drop-ins by greeting clients, assisting clients to fill in a personal information sheet and entering the data onto a database.
• Scan, print, and photocopy documents using a printer.
• Update spreadsheets and databases.
• Any other admin duties as required.

What’s in it for you?

• Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team.
• Increase your employability.
• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives.
• Work with a range of different people, independently and in a team.

And we’ll pay towards travel expenses too.

What do you need to have?

You don’t need specific qualifications or skills, but you’ll need to:

• Be friendly and approachable.
• Respect views, values and cultures that are different to your own.
• Have good IT skills.
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
• Be willing to undertake training in your role.

Valuing inclusion

Our volunteers come from a range of backgrounds, and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an admin volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details

Call or email Margaret Collin to request an application pack. You are also welcome to contact Margaret if you have any questions before you apply.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Merton and Lambeth.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the issues challenging our clients and communities, as well as promoting the improvement of policies and practices that affect people’s lives both locally and nationally.

We were one of the first Citizens Advice services to open our doors in 1939. More than 80 years on, our support and services are as important as ever. We support people to resolve their advice problems and change their lives for the better. We do this on a free, confidential and impartial basis.

The Admin Volunteer role will support the Advice team in our Merton offices by

• Processing client paperwork

• Contacting clients to schedule and confirm appointments

• Contacting clients to check any outcomes

• Typing up client letters, ensuring full accuracy

• Printing and scanning client documents

• Updating service spreadsheets and database

Aim of this role:

• Gain and build on valuable skills and experience such as communication, admin, IT skills and working in a team

• Increase your employability

• Contribute to the smooth running of the advice service which makes a real difference to peoples’ lives

• Volunteer with a range of different people, independently and in a team

Locations

Merton offices (Mitcham and Morden), as well as outreach locations across Merton

What do you need to have?

You do not need specific qualifications or skills but you will need to:

• Be friendly and approachable

• Respect views, values and cultures that are different to your own

• Have good IT skills

• Be willing to learn about and follow Citizens Advice Merton and Lambeth aims, principles and policies, including confidentiality and data protection

• Be willing to undertake training in your role

How much time do you need to give?

We can be flexible about the time spent and how often you volunteer.

Training and Support

You will receive comprehensive training for this role and learning will continue through various methods of training. We will also reimburse all reasonable travel costs.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

How to apply

If you are interested in the role and joining us, we would be delighted to hear from you. Please see the link to our website for the full role descrition and how to apply by 6pm, Monday 6th May.

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

About the Role

Headway UK are seeking a passionate and dedicated volunteer to join our team as a Fundraising Administrator. As a volunteer Fundraising administrator, you will play a vital role in supporting the fundraising team look after our supporters who raise funds for our work. Your contributions will directly impact the lives of the individuals we support, empowering them to live fulfilling lives after brain injury.

Responsibilities

• Processing and posting fundraising materials
• Maintain accurate records and documentation of supporters through our database
• Writing thank you letters to acknowledge donations
• Taking telephone enquiries and donations
• General administration duties as and when required

Skills and experience

• Excellent communication and interpersonal skills
• Strong relationship-building abilities
• Ability to work independently and as part of a team
• Proficient in Microsoft 365 (Office) suite

Benefits

• The opportunity to make a real difference to those who use our services
• Gain valuable experience in fundraising
• Contribute to a supportive and rewarding work environment
• Expand your professional network and enhance your career prospects

Commitment

7 hours a week (ideally). If you can commit more or less time, please do still contact us.

About Headway - the brain injury association

Headway - the brain injury association is a leading charity supporting brain injury survivors in the UK. We provide a wide range of services, including information and advice, rehabilitation, advocacy, and research.

Additional information

We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds, regardless of their race, ethnicity, gender, sexual orientation, religion, or disability.

In 2016, we set out on a mission to make a meaningful difference in the lives of those affected by MCAS. Mast Cell Action is more than a charity; it's a movement, a community, and a collective voice that echoes the needs and concerns of those we serve. We provide support to the MCAS Community and work to raise awareness and understanding of MCAS amongst relevant professionals and organisations. Our dedication to the MCAS community extends far beyond words; it's at the heart of everything we do. 

We provide support in multiple ways and are led by the voice of the MCAS community. Through virtual sessions, supportive resources, and awareness-raising activities, we are here for everyone in the UK living with MCAS. Our driving force is the profound desire to improve the lives of everyone affected by MCAS. We are deeply committed to standing by the side of the mast cell disease community, their families and dedicated doctors. We don't merely hope for change; we actively work to create it. 

Our vision is bold and unwavering: a world where every person affected by Mast Cell Disease is not only heard but truly understood. We envision a world where their symptoms are acknowledged, leading to accurate diagnoses and, most importantly, the compassionate care and support they need and deserve.

At Mast Cell Action, we believe in the power of community, the strength of passion, and the boundless potential of collective action. We invite you to join us on this incredible journey, whether you're someone touched by MCAS, a dedicated healthcare professional, or just someone who shares our enthusiasm for making the world a better place for those affected by mast cell diseases. Together, we can transform this vision into reality. 

Our mission: 

To provide support for all those affected by Mast Cell Activation Disorders 

To bring the MCAS community together with one unified voice 

To work with the medical community to help ensure patients with MCAS receive the best care possible 

To promote increased research into conditions related to mast cell activation

To lobby for universal awareness, diagnosis and treatment of Mast Cell Activation Syndrome 

To educate the wider community, helping to reduce stigma and improve lives for those living with MCAS 

Mast Cell Action's vision is of a world where everyone affected by Mast Cell Disease has their symptoms acknowledged and experiences listened to, to achieve a correct diagnosis, and to receive the care and support that they need. 

Our charitable objective is to improve the lives of people affected by Mast Cell Activation Syndrome. 

Database Coordinator role spec: We are looking to recruit a well-organised and practical Database Coordinator who can manage our Salesforce database. You must have sufficient knowledge of Salesforce, this is not a training opportunity and we will be relying on your expertise to manage the workload. 

Key tasks include:  

• Maintain our existing Salesforce database; cleansing and uploading data, managing integrations, overseeing dashboards, creating reports as needed, managing apps 

• Streamlining processes for efficiency 

• Advise on best practice use of Salesforce tools to maximise potential  

• Create user guides/training to support effective ongoing use of database 

• Ensure GDPR compliance with data storage  

Key Objectives Include: 

• Well maintained and GDPR compliant Salesforce database  

• Efficient and accurate reporting in place and accessible to the team 

• Creation of ‘how to’ guides for ongoing usage  

The role is flexible and may be altered to suit both the needs of the organisation and the skills of the candidate. You will be responsible for planning of your work and may involve working with a team of volunteers. An induction will be provided, with continual guidance from a member of the team.

You will have the opportunity to measure your progress through regular check-ins with both your supervisor. This is a great opportunity to gain invaluable experience and enhance your CV and we would be happy to provide a reference.  Currently, this opportunity is remote/home based. 

Applications should consist of a CV and a one-page covering letter explaining why you would like to be part of Mast Cell Action, which aspects of our work particularly appeal to you, and what you would bring to the role. Interviews will be conducted via Zoom/Teams video conferencing on a rolling basis, so apply as early as possible. 

All applicants will be considered for this opportunity without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status or expression, sexual orientation, national origin, genetics, disability, age, parental status. 

Renumeration: 

This is an unpaid role, but any expenses related to charity work will be paid. 

Closing Date: 
Immediate start date if successful 

Other info

UK applicants only

Please check you spam/junk folders for a response as our emails occasionally fall into them 

• What is the purpose of this role?

To provide administration support to the Advice Service.

• What impact does this role have?

Administration assistance to the Advice Service will ensure the continued effective and efficient running of this service.

What activities might you be involved in?

• Data entry onto the Charity’s electronic database system

• Shredding confidential documents

• Photocopying and printing leaflets, fact sheets, forms, etc, as and when required

• Helping with large mail outs and preparing for events

• Filing documents using relevant systems

• Setting up rooms for meetings 

• Any other tasks as and when required, as agreed between the Volunteer and Manager

When would you be needed to volunteer?

• We are looking for a minimum of 2-3 hours per week, every week to support our Advice service. Initially this would be on a Tuesday, Thursday or Friday but flexibility can be offered when the applicant is happy to work independently. 
• The volunteering role will be at The Lifestyle Centre, 16-18 Bridgeway Centre, NG2 2JD

What are we looking for?

Essential:

Ø  A genuine interest in the wellbeing of older people

Ø  Good standard of literacy and numeracy

Ø  A friendly personality

Ø  Honest and reliable

Ø  Ability to follow instructions

Ø  Understanding of the importance of confidentiality

Ø  Willingness to seek advice and support where necessary

Ø  Computer & internet skills (further training can be provided)

Ø  Willingness to undertake training essential to the role

Ø  Willingness and ability to learn and develop within the role

Ø  To volunteer within the guidelines of Age UK Nott’s Volunteering Policy

Desirable:

Ø  Previous administrative/office experience

What training will you be given?

You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction.

What can you gain from this opportunity?

· The chance to make a difference to an older person’s life

· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one

· A comprehensive training programme

· The opportunity to learn new skills

· Experience to add to your CV

· The opportunity to meet new people and make new friends

· Reimbursement of out of pocket expenses as defined in Age UK Notts’ volunteer policy

Additional Information

Please note a Basic DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.

***Please note that we don’t offer sponsorship or accept overseas applicants***

Voluntary Administration Officer

ETS is a growing UK based Christian charity, which is looking to expand its discipleship and evangelism training throughout the UK.

We are looking for a person of faith, who can identify with our aims and has some experience with administration. Although this is a voluntary position, we anticipate that this role will be salaried at some point in the future.

The role will involve providing support for the two Directors in their weekly activities. This will involve emailing church leaders, providing database support, booking hotels and flights, organising events, PowerPoint presentations, zoom meetings, liaising with both our Fundraising and Marketing Officers, inputting financial data into a spreadsheet, and producing reports.

ETS is based in Peterborough, but we expect any applicant to work from home/remote (hybrid) and attend meetings over zoom. We will only interview applicants who are UK based. There may be occasional team meetings at Allia Business Centre, Peterborough, but traveling costs will be reimbursed along with other approved expenses.

Salary: This is a voluntary role and you are expected to pay your own taxes

Hours of work: This is a part-time role of 2 days per week (10 hours) but can be carried out at different times during the week.

This contract is for one year, with the possibility of extension

Safeguarding: Appointment will be subject to a satisfactory DBS check.

Voluntary Administration Officer

ETS is a growing UK based Christian charity, which is looking to expand its discipleship and evangelism training throughout the UK.

We are looking for a person of faith, who can identify with our aims and has some experience with administration. Although this is a voluntary position, we anticipate that this role will be salaried at some point in the future.

The role will involve providing support for the two Directors in their weekly activities. This will involve emailing church leaders, providing database support, booking hotels and flights, organising events, PowerPoint presentations, zoom meetings, liaising with both our Fundraising and Marketing Officers, inputting financial data into a spreadsheet, and producing reports.

ETS is based in Peterborough, but we expect any applicant to work from home/remote (hybrid) and attend meetings over zoom. Therefore, we will only accept applicants who are UK based. There may be occasional team meetings at Allia Business Centre, Peterborough, but traveling costs will be reimbursed along with other approved expenses.

Salary: This is a voluntary role and you are expected to pay your own taxes

Hours of work: This is a part-time role of 2 days per week (10 hours) but can be carried out at different times during the week.

This contract is for one year, with the possibility of extension

Safeguarding: Appointment will be subject to a satisfactory DBS check.

Can you help with providing a welcoming reception service to visitors and callers to Age UK BRWF's Windsor Street (Bromsgrove) office?

Age UK Bromsgrove, Redditch & Wyre Forest is seeking the support of friendly and organised volunteers at its Windsor Street office to: 

• Meet and greet visitors to the office
• Answer the telephone (referring to the appropriate person or taking messages)
• Support members of the team with simple administration tasks (e.g. booking appointments, photocopying, preparing post for mailing, updating databases etc.)
• Have an understanding of the services and support provided by Age UK BRWF and convey this in a positive manner when speaking to people

Personal qualities and experience most suited to this role:

• Friendly and approachable, with good interpersonal and communication skills
• Patient and flexible
• Experience of answering Telephones and using IT
• Able to use their initiative and also be part of a team
• Understands the need for confidentiality
• Willingness to undertake training and work within Age UK BRWF’s guidelines and policies (including Data Protection)

How much time is involved? 

• Regular commitment of 3 hours a week (10am-1pm, Monday – Thursday) 

What you can expect from us?

• We will make sure that you receive appropriate training for the role and that you have the support of a member of staff.  We offer a range of benefits to our volunteers and will also cover agreed out-of-pocket expenses

ABOUT THE ROLE

As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.

MAIN TASKS AND RESPONSIBILITIES

● Connecting service users to our services, projects and activities in person or by answering phone calls and emails

● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services

● Registering users on our database and keeping accurate records of services offered

● Monitoring internal calendars and appointments

● Sharing useful, up-to-date information with users as instructed by other team members

● Ensuring internal communications, flyers and handouts are up to date

● Interpreting calls for service users and supporting with non-official translations

● Supporting community members with basic application forms

● Liaising with staff in other departments and with external contacts

PERSON SPECIFICATION

● Good verbal and written communication skills in English and Spanish and/or Portuguese

● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners

● A caring, sensitive and non-judgemental approach

● Ability to cope with stressful and emotionally challenging issues

● Professionalism to handle sensitive and confidential information

● Excellent organisational skills, attention to detail and ability to multitask

● Ability to set their own work priorities, take initiatives and work with minimal supervision

About Us

We are the only national non-profit supporting people in the UK impacted by borderline personality disorder (BPD). We provide peer support, signposting, information and advice to individuals living with BPD, their families and carers. 

About the Role

Our busy support services team is seeking a reliable and organised volunteer to assist the signposting service. You will respond to queries from health and social care professionals and service users. In addition, you will provide administrative support to the team and processing referrals emailed into the service.

Responsibilities in this role include:

• Providing information and advice to health and social professionals and service users
• Processing new referrals
• Navigating and inputting information into our secure database, handling client data and sensitive information
• Explaining confidentiality to health and social care professionals and service users and seeking consent to store or share information where necessary
• Signposting and referring callers to appropriate alternative services as required

Who are we looking for?

The ideal volunteer will have:

• An understanding of the issues faced by people impacted by BPD, or willing to learn about this
• Excellent interpersonal and communication skills
• Good administrative and computer skills including proficient use of Microsoft Office
• A solid understanding of the importance of professional boundaries and confidentiality
• The ability to exercise a non-discriminatory, non-judgemental approach to supporting people
• A flexible approach to your work
• Strong organisational skills and the ability to prioritise

Please note you will need a DBS check (if you do not have one, we can do that for you)and two references for this role. 

What can you gain from this opportunity?

As part of this role you will have the opportunity to:

• Work as part of a national organisation to support people impacted by borderline personality disorder, and their families
• Develop skills in providing signposting, information and advice
• Gain knowledge of the support service options available to people in the UK
• Gain experience of multi-agency partnership working

We offer full volunteer induction and training, where you will be fully supported to understand, and carry out every aspect of the role. 

We are committed to creating a diverse and inclusive environment for our volunteers. The service users we support come from all backgrounds and we want to reflect that in our volunteering team. We are happy to consider any adjustments you might need to support you in your role. If you would like to discuss this further with the volunteer team, please let us know. This will not affect your application.

This is an exciting time for the Fundraising Team as we aim to grow income and continue to provide our services to families. We work hard to deliver many income streams. These include community fundraising, corporate fundraising and individual giving. As a Supporter Care Volunteer, you will play an important role in giving those who have supported the charity the recognition they deserve.

Key Activities

• Writing thank you letters, emails, and sending certificates.
• Responding to supporter enquiries.
• Providing administrative support & helping prepare resources, merchandise & equipment for events.
• Answering the phone, transferring calls and taking messages.
• Updating supporter database.
• Processing mailings (including mail merge) and dealing with returns.
• Franking letters/parcels & arranging courier companies for large deliveries.
• Assisting the Fundraising and Finance Teams with other activities as required.
• Adhering to Candlelighters’ policies and procedures

At Candlelighters we feel it’s vital our volunteers feel rewarded for their amazing efforts. That’s why we work hard to match your aims, goals, aspirations, personality, availablity and everything else with an opportunity that's right for you.

SLDAS OCN Accredited Volunteer Training Programme

SLDAS is a local organisation working in South Liverpool. We support women who have experienced or are experiencing domestic abuse. We are a small team and are busier than ever and we need volunteers to help us reach all the women who we support. Have you got some time to give us?

All volunteers complete our Open College Network training programme that is accredited with Open Awards. Our aim is to provide trainee volunteers with the skills, knowledge and confidence necessary to enable them to work with women who are currently experiencing domestic abuse or have experienced it in the past.