Database and donor research officer jobs

The challenge should you choose to accept it.....

We are so proud of what we do, and we know you will be to. Communication and media are absolutely key to making the Hospice the incredible place it is. And you could be part of that.

With a rich, diverse history, which began back in 1979 with our founders, we’ve been making a difference ever since. 

Today our free care supports 2,000 local people and their families, in Herts and Bucks. We truly are a community hospice
– built and funded by the community, to serve the community.

So where do you come in?

People are at the heart of everything we do. And you would be no different. We are all vital cogs in delivering our care and support.

We are looking for a new Associate Director of Development – someone who will lead a new, relationship-based approach to fundraising and help us reach new heights in our income generation activities.

We aim to raise £800,000 from Major Gifts, Trusts and Foundations and Regular and Mid-Value Giving this year and are ambitious about growing this in the future.

This is an exciting opportunity to lead this work and to be at forefront of charting a new path for fundraising at The Hospice of St Francis.

The opportunity.....

You will play a pivotal role in growing income across the Hospice and leading new, relationship-based approaches to fundraising.

With responsibility for Major Donors, Trusts and Foundations, and Regular and Mid-Value Giving you will create and lead a new strategy to develop these areas and manage and grow a portfolio of high-value relationships.

You will also work hand in hand with Hospice colleagues to identify and curate exciting fundraising propositions, helping to raise strategic funds for our services.

As a leader in the fundraising team, you will provide coaching and management to your team and deputise for the Director Fundraising.

You will be central in forming close working relationships across the Hospice and with the Board of Trustees, enabling a whole hospice approach to fundraising.

The must haves:

• Fundraising Success: At least six years’ experience operating in a Major Gifts or Trusts and Foundations role and a track record of personally securing and stewarding five and six figure gifts
• Strategic thinker: Experience of researching, developing and implementing new strategies, and associated budgets and KPIs, and of developing portfolios, and prospect management tools
• Leading and inspiring: At least four years’ experience of inspiring, managing and developing 1+ line reports
• Proposition development: Creative in outlook and with experience of developing donor-centric fundraising propositions

The it would be great to haves:

• Regular Giving: Experience of developing and managing Regular Giving and mid-value programmes
• Team Management: Experience of managing, motivating and supporting a team
• CRM knowledge: Knowledge of DonorFly
• Fundraising qualification: A relevant fundraising qualification from CIOF or other

You know it makes sense....

• 27 days annual leave (plus bank holidays)
• Wide range of free training courses, plus personal development opportunities
• On-site home cooked food served at a reasonable rate in our bistro​
• You’ll have freedom to make decisions within the boundaries of the Job Description and charity policy and procedure
• Don’t forget a stunning setting, plus #team comradery, support and bags of positivity!

For an informal discussion, or to find out more please visit our website: Associate Director of Development (Fundraising) | The Hospice of St. Francis 

This list of tasks and responsibilities is not exhaustive and the job holder may be required to undertake other relevant and appropriate duties as required by the Manager. This Job Description can be amended by agreement with the Post Holder and Manager

Please note; applicant shortlisting will take place as and when suitable individuals apply. As such, we would strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed.  Interview arrangements will be communicated via email, so please check your email regularly.

Job Purpose

This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.

You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.

Key Responsibilities

Campaign Delivery & Coordination

· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.

· Manage timelines to ensure all activity is delivered on time and to plan.

· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.

Creative, Data & Fulfilment Management

• Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
• Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
• Proof all campaign materials to maintain brand integrity and accuracy.

Digital & Email Communications

• Support the development of donor emails in line with agreed campaign structures.
• Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.

Performance Monitoring & Reporting

• Compile campaign results for analysis and provide reports to inform future activity.
• Work closely with data teams to ensure appropriate segmentation and tracking.

Donor Stewardship

• Support the thank-you process, including personalising and developing donor thank-you cards as required.
• Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Application Instructions

Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:

1.  Why are you interested in a career in fundraising?
2.  What skills will you bring to this role? 
3. What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
4. How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Main purpose of post
As Digital Marketing and Social Media Officer, you will play a vital role in
growing the online presence of Weston Park Cancer Charity and deepening
engagement with supporters, clients, and the wider public, ensuring our
message reaches the right audiences in the most effective ways.
You’ll have prime responsibility for managing our social media channels,
supporting the rest of our Marketing team to create digital content and
campaigns that raise awareness, promote fundraising, and share the stories of
those we support.
This is a hands-on, creative role that would suit someone passionate about
social media, digital marketing, and making a difference in the lives of others.
This role will:
• Support the develop of and implement social media strategies to
increase engagement, reach and donations.
• Have prime responsibility for the charity’s social media channels
(Facebook, Instagram, LinkedIn and TikTok), ensuring consistent,
engaging, and mission-led content – planning, scheduling and
publishing content.
• Manage the digital marketing content calendar and coordinate content
with the Marketing team.
• Create a variety of digital content, including graphics, videos, reels,
stories, blogs, and animations.
• Monitor and, where appropriate, respond to, and engage with followers
and messages, providing a warm and professional tone, ensuring
messaging is in line with the Weston Park Cancer Charity tone of voice.
• Coordinate paid social media campaigns using Meta Business Suite.
• Track performance metrics and provide reports on engagement, growth,
and reach, making recommendations for improvements
• Collaborate with the Marketing team to create, develop and execute
digital marketing campaigns for awareness, fundraising, and service
promotion.
• Assist with keeping the charity’s website content up to date
• Assist with email marketing campaigns and manage the charity’s regular
e-newsletter using tools such as Mailchimp.
• Assist with Google Analytics and Google Ads.

• Ensure all content is inclusive, accessible, and aligned with brand
guidelines and values.
• Stay up to date with trends in digital communication and identify
opportunities for innovation.
• Ensure that all activities and contacts are managed through Weston
Park Cancer Charity systems and procedures, including the social media
policy

What you do
We are seeking a highly motivated individual who shares our values to join Weston
Park Cancer Charity’s busy charity team. Our Digital Marketing and Social Media
Officer will play a vital part of our team and help us to deliver our vision: a better life
for those living with, and beyond, cancer in our region. If you are interested in
progressing your career within an organisation which makes a real difference to the
lives of thousands of people, we’d love to hear from you.

About you:
 Experience managing social media platforms in a professional setting.
 Strong writing and storytelling skills, with the ability to craft engaging and
compassionate content.
 Ability to create and edit basic digital graphics and short-form video content
e.g. Instagram Reels and TikToks.
 Confidence with social media scheduling tools and analytics platforms.
 Basic knowledge of website content management systems (e.g. WordPress).
 Basic knowledge of email marketing tools (e.g. Mailchimp).
 Basic knowledge of Google Ads.
 Basic understanding of SEO principles.

How to apply
Closing date: Sunday 14th September @11.59pm
Interview date: Wednesday 1st October
Application format: Please send a CV and covering note demonstrating that you
have read the job description / person specification and how
you meet the essential and (where relevant) desirable criteria
for this role. This can include skills, training, membership of
professional bodies and experience. The covering note will
form a key part of the recruitment process and you should
demonstrate your suitability for the role in no more than one
page.
Weston Park Cancer Charity is committed to promoting
equality of opportunity and values diversity of culture among
our staff. All applications are anonymised as part of the
selection process, so please do not forward any documents in
PDF format.

Who are Guts UK Charity?

Guts UK Charity is committed to a world where digestive conditions are better understood, better treated and everyone who lives with one gets the support they need. Too many people are suffering or dying in silence or alone. They don’t know where to turn for information or support, diagnosis takes too long for many, and treatment can often come too late.​

We are the only UK charity that covers the entire digestive system. We raise vital awareness of digestive conditions, fund life-saving research, and provide patients and loved ones with expert information and support – we are informed by evidence and expertise, our community, and the patient voice.​ 

Our mission is simple: to improve the lives of millions of people affected by digestive conditions 

Overall Purpose of the Corporate Partnernersips and Philanthropy Manager

The Corporate Partnerships and Philanthropy Manager is an exciting new role, joining our small and expanding fundraising team.

This new role supports the delivery of our ambitious plans to develop and grow income from corporate partners including pharmaceuticals and major donors.  You will proactively lead on identifying, developing and delivering high and mid value partnerships. Utilising your excellent relationship management, you will think creatively and strategically to develop compelling proposals.

The role holder will work closely with the Senior Fundraising Manager and Chief Executive as we establish, develop, and retain these valued relationships.

Who we’re looking for?

Guts UK is looking for a dynamic and strategic Corporate Partnerships and Philanthropy Manager with a proven track record of securing high-value support from corporate partners and major donors.

You will be a highly experienced, corporate and/or philanthropy manager with well-developed relationship management skills, excited by the opportunity of shaping, developing and elevating these important supporters for the charity.

A committed and inspiring ambassador for Guts UK, you will also be a great team player who enjoys collaborating with colleagues to deliver a dynamic and innovative programme of donor cultivation and stewardship.

Location

We have offices on London and Huddersfield, both of which are easily accessible by public transport or road. We support hybrid working but attendance in the chosen office is required for a minimum of 1 day per week.

Please see the attached detail job pack for further information and how to apply. 

Join our team as the Head of Strategic Partnerships 

Location:

Remote working with some travel relating to donor stewardship and for  team meetings 

Salary:

£68,000 per annum plus benefits 

Hour:

Full time, 37.5 hours per week

Contract:

Permanent

Are you a strategic, creative fundraiser who wants to make a real impact?

Do you thrive in entrepreneurial environments where your ideas can shape the future?

Do you believe everyone deserves the opportunity to live their best life, regardless of disability or difference?

At SeeAbility, we’re looking for someone like you to lead our high-value fundraising efforts and help us build a more inclusive society.

Your Role

As Head of Strategic Partnerships, you will play a pivotal role in driving income growth and building long-term relationships with corporates, major donors, trusts, and foundations. You will lead with vision and deliver with purpose—developing compelling proposals, cultivating partnerships, and inspiring support for our mission.

You’ll work closely with the Executive Director of Development and a small, passionate team, combining strategic oversight with hands-on delivery. This is your chance to help shape projects from the ground up and see the direct impact of your work.   

Your Responsibilities

Lead and Inspire

• Strategic Leadership: Develop and implement a strategy to grow income from corporates, trusts, foundations, statutory bodies, and major donors.
• Corporate Partnerships: Focus on acquiring new corporate partners to build a strong pipeline and increase income.
• Support Other Fundraising Leads: Assist Trusts and Philanthropy leads in building relationships with funders using research and insight.
• Relationship Building: Cultivate and steward partnerships to exceed expectations.
• Collaboration: Work with senior leaders, trustees, and stakeholders to identify and develop strategic fundraising opportunities.
• Networking: Engage with the CEO and trustees to leverage their networks for partnership growth.
• Team Contribution: Actively participate in leadership and departmental management to support the overall fundraising strategy.
• Event Support: Help plan and deliver impactful stewardship and special events.

Manage and Nurture

• Team Management: Line manage key fundraising staff, ensuring they have the support and resources needed.
• Performance Tools: Develop KPIs and pipeline tools for effective budgeting and forecasting.
• Monitoring & Reporting: Track performance indicators, identify risks, and ensure timely corrective actions.
• Culture Building: Promote creativity, innovation, and high performance within the fundraising team.
• Cross-Team Support: Contribute to broader fundraising and marketing activities as needed.

Other Responsibilities

• Database Management: Ensure all fundraising communications and actions are properly recorded.
• Governance & Compliance: Maintain strong governance and adhere to fundraising regulations and policies.
• Trend Monitoring: Stay informed on fundraising trends and opportunities.
• Deputising: Step in for the Director of Development when required.
• Health & Safety: Support a safe working environment by following health and safety policies.
• Cross-Department Collaboration: Work effectively with other departments and locations.
• Confidentiality: Handle sensitive information appropriately and maintain confidentiality.

**Please check the Job description for extensive details 

About Us

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people with a disability to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

**Please kindly upload a cover letter along with your CV for us to consider your application

Why we work for us? 

Your development and appreciation 

• Annual excellence awards 

• Long service awards every 5 years and recognition 

• Development Discussions: Opportunity to discuss your progress and your future 

• Leadership development academy for the next steps in your career 

Your work-life balance 

• 33 days holiday (incl. bank holidays), increasing to 41 days with long service (1 extra day for each year of service) 

• Life events: Time off when you need it most 

• 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years 
• Buy or sell annual leave scheme

• Enhanced Family-Friendly Pay 

• Paid Fertility Leave 

• Carers Leave available 

Your money goes further 

• £500 monthly bonus scheme for two lucky colleagues

• Eligible for Blue Light Card discounts 

• Discounts and cashback at hundreds of shops, restaurants and activities 

• Access to Tickets for Good 

• Pay reviews and commitment to pay competitive rates 

• Employer contributory pension scheme: Support and tools to help you make the right decisions about your future

• Paid DBS and renewals 

• Season ticket loans 
   
• Advance Pay/Savings  scheme using WageStream app

Your wellbeing counts 

• Cycle to Work scheme 

• Life assurance of 2x annual salary 

• Free 24/7 employee assistance programme for advice and support 

• Free eye test

• Discounted Gym Membership 

• Dedicated in house Wellbeing Coach for your team 

Safer Recruitment

SeeAbility is committed to safe and fair recruitment practices, safeguarding and protecting those who we support. It is a condition of employment that perspective employees will be subject to DBS Checks, Right to Work, Health Declarations, and References are part of the onboarding process to ensure safety and compliance accordance to Care Quality Commissions requirements .These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.

Diversity

• SeeAbility is committed to diversity, equity, and inclusion.
• Welcomes applications from all identities, including those with disabilities or neurodivergent conditions.
• Reasonable adjustments are available throughout the recruitment process.
• In some cases, roles may be exempt under Equality Act 2010 (Schedule 9, Part 1) due to genuine occupational requirements.

Liverpool Zoe’s Place provides respite, therapeutic and bereavement care to babies and children with life-limiting and life-threatening conditions, and their families. Our hospice has been supporting the communities of Liverpool and the North West for more than 30 years and we are currently in an exciting season of growth and development. With a new Board of Trustees and a new building on the way, it is a really exciting time to join our team.

This is an exciting opportunity to join our friendly team of professionals - providing administration and database support to our fundraising and clinical teams. If you have strong administration skills, a working knowledge of databases, and a positive, friendly attitude then we would love to hear from you. You would be joining our team in a really exciting season, as we work towards a new, state-of-the-art hospice in West Derby.

Main duties

Fundraising CRM Project Leadership

• Lead the end-to-end project to replace the current CRM system, including an audit of existing data, research into CRM options, supplier selection and full onboarding and implementation.
• Manage and maintain the current Salesforce system during the review period, ensuring it remains functional, accurate, and fit for purpose while supporting the transition process.
• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals.

CRM and Data Management

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance.
• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency.
• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting.

Data Selections, Segmentation and Campaign Support

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events.
• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting.
• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities.

Reporting and Insight

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results.
• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking.
• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight.

Key responsibilities

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• Proactively flag any data integrity issues with Line Manager and help develop action plans as required.
• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator.
• Undertake any other duties that may be required which are commensurate with the role.

Desired experience

• Experience of using a database to accurately enter and manage data.
• Working extensively with Fundraising CRM systems.
• Experience of working in the charity sector.
• Implementing policies and procedures.
• Running reports and analysing data.
• Understanding of data protection and GDPR principles.

Desired knowledge

• Experience of using a database to accurately enter and manage data.
• Working extensively with Fundraising CRM systems.
• Experience of working in the charity sector.
• Implementing policies and procedures.
• Running reports and analysing data.
• Understanding of data protection and GDPR principles.

Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.

Apply

OVERVIEW OF THE ROLE

Beacon is now in its second decade and has grown substantially over the last three years, including a rebrand and expansion into international projects. To support this growth, we are seeking a highly organised, proactive, and intuitive Admin & Operations Officer to help ensure the smooth running of our daily activities and core functions.

This varied role spans many aspects of our work, from administration and resource management to supporting the systems and tools that keep Beacon working efficiently. You’ll work across the charity, supporting our executive leadership, projects teams, and fundraising activities, as well as and ensuring colleagues have the information and resources they need to deliver for our beneficiaries.

The successful candidate will play a key role in the day-to-day running of the charity and in supporting senior staff. As you settle into the role, you’ll have opportunities to develop skills in areas such as financial management, executive support, relationship management, stewardship, or project logistics, depending on your interests and the charity’s needs.

This is an excellent opportunity for someone at an early stage of their career, with full training and support provided. You’ll gain experience with a wide range of platforms and processes – from finance tools, databases, and information management – making it a great foundation for building broad, transferable skills in the charity sector. Where possible, you’ll also have the chance to get involved in other aspects of our work, offering valuable insight into how a small but ambitious organisation operates.

We also welcome applications from experienced administrators, operations professionals, or executive assistants. Such candidates may be appointed as Senior Operations Officer, with additional responsibilities and a higher salary.

MAIN DUTIES AND RESPONSIBILITIES

Organisational administration

• Lead on day-to-day operational processes to ensure the efficient running of the organisation.
• Provide executive support to the CEO and COO, including diary coordination, scheduling, and meeting logistics.
• Oversee internal financial processes, including processing expenses and invoices, documenting charity income and outgoings, ensuring accurate record keeping, and liaising with our external accounting team.
• Coordinate team activities such as strategy days, team-building events, and the annual Christmas party.
• Support HR-related processes such as managing staff anniversaries, birthdays, departures, and basic record-keeping.
• Act as liaison between the CEO and Board of Trustees as required.
• Collaborate with building management to ensure smooth operation of office facilities.

Fundraising administration

• Provide administrative support for funding applications and reports, including document preparation and submission.
• Monitor timelines and deadlines for all fundraising-related commitments, ensuring requirements are met.
• Maintain accurate fundraising records, keeping donor and income information up to date in our systems.
• Liaise with fundraising partners, sponsors, and donors as required.

N.B. The fundraising aspect of this role is focused on providing administrative and logistical support. This is not a fundraising position, and applicants are not expected to be responsible for income generation.

Team-wide support

• Monitor and respond to incoming enquiries via phone, email, and the Contact Us form, ensuring timely and professional communication.
• Process and respond to volunteer applications, maintaining accurate records and liaising with applicants as required.
• Manage organisational resources, including internal supplies and external materials, monitoring stock levels and coordinating reorders.
• Provide office management support to ensure a well-functioning, well-resourced working environment.
• Organise team travel arrangements for internal and external events.

Occasional duties

• Provide support in the lead-up to major events with preparation of materials as required.
• Support on-the-day delivery of major events alongside other team members.
• Represent the charity at external events and exhibitions.

PERSON SPECIFICATION

This is an excellent opportunity for someone at an early stage of their career who is eager to learn and grow within a supportive team. We’re looking for a proactive and organised individual who can take ownership of their work, spot opportunities to improve processes, and contribute positively to all areas of the charity.

Essential

•   Highly organised with the ability to manage multiple priorities, monitor timelines, and meet deadlines independently. 
•   Self-motivated and able to work proactively, showing initiative to identify needs, address issues, and make improvements to processes and systems.
•   Strong written communication and record-keeping, skills with the ability to convey information clearly and professionally. 
•   The ability to adapt your communication style to different audiences, such as colleagues, beneficiaries, trustees and donors. 
•   A proficient user of various IT systems, including Microsoft Office (Word, Excel, Publisher), G-Suite, and Zoom, with a willingness and aptitude to learn new platforms.
•   A collaborative mindset, with the ability to work effectively across teams, coupled with the confidence to work independently and take ownership of tasks.
•   Flexible and resilient, with the ability to remain level-headed and resourceful in a fast-paced environment.
•   A commitment to Beacon’s mission and desire to represent the charity with professionalism and integrity. ​

Desirable

• Previous experience in an administrative, operations, or executive support role.
• Experience of working or volunteering in a charity or not-for-profit environment.
• Familiarity with fundraising administration, databases, or finance systems.
• Understanding of rare diseases, health charities, or small-organisation dynamics.

Experienced candidates

We welcome applications from candidates with proven experience in administration, operations, or executive support roles, who are interested in a Senior Admin & Operations Officer position.

For this level, we are looking for demonstrated competence in  managing complex administrative tasks, coordinating across teams, and supporting senior leadership with minimal supervision. Senior Admin & Operations Officers should be confident in taking initiative, driving improvements, and handling a broader range of responsibilities. 

WORKING AT BEACON

Beacon is a small, tight-knit team, with a friendly atmosphere and strong commitment to our beneficiaries. We aim to give all employees opportunities to pursue their interests, develop their skills, and shape their career path.

We offer flexible working practices to help our staff balance their personal and professional lives, including hybrid working and flexible hours. While our hybrid policy requires all staff to work in the office at least two days per week, the high level of cross-team collaboration, executive support responsibilities, and office management duties involved in the Operations Officer role mean that regular in-person attendance is particularly important.

After the initial in-person onboarding period, we’d like this role to be based in the office for around three days a week on average, though not necessarily every single week, to help maintain effective teamwork and smooth daily operations.

We are excited to be seeking a talented and motivated individual to join Southampton Hospitals Charity as Fundraising Operations Manager, a newly developed role recognising the need for operational excellence across all fundraising streams to support and enhance the donor journey.

This key role will oversee the administrative, financial, and logistical aspects of the fundraising department, ensuring smooth and efficient operations. They will have responsibility for ensuring the best donor care to our supporters; working across the income streams to enhance our supporter journeys and increase income for the Charity.

We are looking for an individual who is as passionate about fundraising as the work we do as a Charity to join our Operations team. This role will be key, as we launch our ambitious new strategy to grow our income, reach and impact.

Main Responsibilities:

Responsible for the administrative, financial, and logistical aspects of the fundraising department, ensuring smooth and efficient operations including:

• Implementation of key fundraising processes and guidelines.Overall management of our CRM database.
• Oversight of our payment portals and platforms to ensure effective integration.
• Manage and oversee community and third-party fundraising events.
• Ensure compliance and good practice.
• Reporting, insight and data selection.

Person Specification:

Knowledge and experience

• A keen appetite for problem solving, with experience in identifying and delivering on improvements to operational systems and processes.
• Previous knowledge and experience in a fundraising role is essential, preferably community, events or individual giving.
• A proven track record of meeting financial targets and driving income growth.
• Attention to detail is an absolute must for this role, the ability to spot trends, issues or risks will ensure we are efficient, effective and compliant.
• An understanding of the fundraising landscape, especially fundraising regulation, and its implications for our work.
• A knowledge of donor stewardship and developing key relationships with stakeholders and fundraisers.
• Experience working with a donor database system in a complex environment.

Skills, abilities, and behaviours

• Excellent verbal and written communication skills.
• Ability to work on own initiative and as part of a team.
• Good IT skills.
• Excellent administrative, organisational, time management and prioritisation skills.
• Analytical and strategic approach to problem solving.
• Confident with excellent interpersonal skills.
• Ability to work under pressure, to target and deadline.
• Good team player who is willing to support and help others in the team.
• Highly organised with excellent attention to detail.
• Professional, diplomatic and discreet and able to maintain confidentiality.

Why you should join Ella’s…

1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description and person specification

This is an exciting and varied role that encompasses all aspects of our fundraising activity and will support the development of relationships with our individual donors, Trusts and Foundations, Corporate Partners, and Community/Faith Groups. Our ideal candidate will have experience of working in a charity or other related organisation, in a fundraising and / or marketing team, and will bring relevant, transferable experience to apply to this role. You will work closely with the fundraising team to research, steward, and help secure funding and on your own initiative. Your work will play a key role in enabling our mission to help unlock lasting freedom among women who have survived trafficking, exploitation and other forms of violence.

Key Responsibilities

• Support the development of our individual giving programme including the planning and delivery of fundraising appeals and campaigns.
• Ensure donations are promptly acknowledged and recorded on our fundraising database, Donorfy.
• Lead the development of our use of Donorfy to record and report on our fundraising data, and manage donor relationships.
• Support the planning and delivery of key fundraising events including our annual Gala fundraising event.
• Conduct periodic and ad hoc prospect research on previous and prospective funders and identify new funding opportunities under the supervision of the Trusts and Foundations Grants lead.
• Support the Trusts and Foundations Grants lead to maintain a calendar of deadlines and reporting requirements
• Coordinate periodic mail outs to Trusts and Foundations in the small/general category.
• Support the cultivation and stewardship of corporate supporters under the direction of the Head of Fundraising.
• Assist with developing corporate partnership proposals, and other communications including periodic newsletters and social
• Help coordinate volunteer opportunities for our corporate partners
• Provide general admin support for corporate partners and corporate enquiries.
• Build relationships with local community and faith-based groups, providing support and materials for community-led fundraising activities.
• Represent the organisation at relevant events or meetings, when appropriate
• Contribute to team planning, reporting, and income forecasting
• Note take at team meetings and chase actions.

Benefits 

• Part of a small team, delivering a dynamic organisation changing women’s lives, supporting and empowering them to build their futures. 
• We are always developing and growing so you will have the opportunity to give direction and vision to the work and to work alongside a committed team. 
• 28 days holiday, plus bank holidays. 

It is intended that interviews will be held remotely during September. Candidates will be invited to interview by email.
If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion then please email us. Please also note that appointment to this role will be subject to a DBS check. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.

Here is a summary of our main activities: 

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation. 

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks. Having a criminal record will not automatically exclude applicants.

We are seeking a meticulous and detail-oriented individual to fill the role of Data Quality Officer within our organisation. This position is pivotal in ensuring the accurate and timely generation of reports that provide insights into our therapy services' performance and impact. The Data Quality Officer, with support from the Operations Manager, will be responsible for developing and maintaining the organisation's data reporting processes from end to end, including gathering data, analysing trends, and presenting findings in a clear and compelling manner.

Working closely with various stakeholders, including management, external funders, staff and therapists, the Data Quality Officer will play a key role in translating data into actionable insights that drive decision-making and demonstrate the effectiveness of our therapy programmes and other services. This position requires a keen eye for detail, strong analytical skills, and the ability to communicate complex information effectively to both technical and non-technical audiences.

A significant aspect of this role involves reporting to external funders, such as government agencies, foundations, and donors. You'll be responsible for compiling comprehensive reports that demonstrate the effectiveness of our programmes and ensure compliance with funder requirements and deadlines.

The ideal candidate will have a passion for data-driven decision-making and a commitment to ensuring the accuracy and integrity of our reporting processes. They will thrive in a fast-paced environment, where they can leverage their expertise to contribute to the overall success of our mission.

The succesful candidate will be based at either our Worthing or Crawley site, based on their preference. Hybrid working arrangements may be available, subject to the needs of the role and the suitability of the candidate.

The Fundraising and Stewardship Officer plays a vital role in supporting the long-term sustainability and growth of our organisation’s charitable mission. In the current landscape of increasing demand for services and competitive funding environments, strategic and relationship-driven fundraising is more critical than ever.

This role is vital to the growth of our income, building relationships with donors and funders, and ensuring their long-term support through excellent stewardship, prospect research and strategic pipeline development

This role exists to develop and deliver effective fundraising campaigns, build and maintain strong relationships with donors and funders, and ensure exceptional stewardship that encourages continued and increased support. Working closely with the senior leadership team and wider organisation, the officer will contribute to a culture of philanthropy, helping to secure vital income through a diverse mix of streams such as individual giving, legacies, corporate partnerships, community fundraising and trusts and foundations.

Through tailored communication, impact reporting, and donor recognition, the Fundraising and Stewardship Officer will ensure that all supporters feel valued and connected.  This person centred approach not only helps meet immediate funding goals but also builds a loyal, long-term supporter base, enabling the organisation to deliver meaningful impact in the communities it serves.

MAJOR DUTIES AND RESPONSIBILITIES 

• Develop and deliver a multi-channel individual giving operational plan that supports donor acquisition, retention, and re-engagement, across online and offline platforms.
• Take ownership of a portfolio of lower-value (up to £5k) trusts and foundations, including community foundations, and contribute to the development of applications for mid-tier funders in collaboration with the Income Generation and Fundraising Lead.
• Maintain and update the income generation pipeline, tracking donor and funder stages, communications, deadlines and actions, and supporting internal reporting.
• Undertake regular prospect research to identify potential new individual donors, corporate partners, community groups, and trusts/foundations, maintaining a prospect tracker with recommendations for cultivation.
• Design and deliver fundraising campaigns and activities tailored to individual donors, including regular giving opportunities, payroll giving, donor clubs and high-net-worth cultivation.
• Manage the processing and stewardship of all individual donations and enquiries – including prompt and appropriate acknowledgements, follow-up, and personalised engagement activity.
• Maintain and oversee the fundraising CRM/database (e.g. Donorfy, Raiser's Edge, Salesforce), including updating records, running reports, creating segments, and supporting targeted communications and mailouts.
• Ensure all data is managed in compliance with GDPR and internal policies, contributing to best practice around data security, consent, and supporter preferences.
• Contribute ideas and input to the development of new income streams and supporter journeys.

Purpose: The Fundraising and Admin Officer is responsible for delivering key administrative and fundraising activities that support the achievement of Vision Action’s income generation targets. The postholder will take a lead role in researching and applying to smaller trusts and foundations, while contributing to the development of larger funding proposals as needed. They will also support the coordination of fundraising campaigns and events, maintain the prospect pipeline, and identify new fundraising opportunities. Working closely with the Fundraising Manager, this role contributes to the effective functioning of the fundraising team and plays an important part in fostering a collaborative, impact-driven organisational culture.

KEY AREAS:

- FUNDRAISING (80% of time)
Trusts & Foundations and Prospect Research

• Lead on the development and submission of applications to smaller trusts and foundations (up to £25,000), including drafting proposals, tracking deadlines, and updating the pipeline.
• Maintain and update the pipeline of prospective donors across income streams (trusts, corporates, government, and institutions).
• Conduct desk research into comparable organisations, donor trends, and partnership opportunities.

Appeals & Campaigns

• Support the coordination of Vision Action’s seasonal and thematic fundraising appeals (e.g. World Sight Day, Christmas, Summer).
• Lead on the planning and delivery of smaller appeals, including supporter follow-up, donor profiling, and managing campaign logistics.
• Log donor information and engagement history accurately in Donorfy CRM.
• Support the development of appeal-related materials in collaboration with the Fundraising Manager and Communications Officer.

Events & Community Fundraising

• Support the planning, recruitment, and delivery of fundraising events such as the London Marathon and other sporting and challenge events.
• Provide guidance and logistical support to individuals, volunteers, schools, and community groups running their own fundraising events.
• Represent Vision Action at relevant fundraising and community events, acting as an ambassador for the organisation.

Donor Stewardship & Relationship Management

• Support the stewardship and cultivation of individual donors, sponsors, and prospects through phone, email, and written communication.
• Assist in developing supporter journeys for regular givers and community fundraisers.
• Process thank you letters and acknowledgements using Donorfy.
• Manage day-to-day donor enquiries via the fundraising inbox and phone line, ensuring timely and professional responses.

Data Management & Reporting

• Maintain accurate donor records and fundraising data using Donorfy CRM.
• Produce donor and campaign performance reports as required.
• Support with administrative tasks related to fundraising compliance, filing, and data security.

- COMMUNICATION SUPPORT (20% of time)
Digital Media Marketing and Engagement

• Support efforts to grow Vision Action’s digital presence by creating engaging content for social media platforms, ensuring consistent and compelling storytelling aligned with our mission.
• Support membership relationship stewardship by developing regular updates, thank-you messages, and creative engagement campaigns to nurture and retain supporters.
• Assist in the design and production of quarterly progress reports, collaborating with colleagues across Vision Action to curate stories, impact data, and visuals that resonate with donors and partners.
• Update and maintain website content to ensure it remains current, accurate, and reflective of organisational priorities, campaigns, and news.
• Attend relevant internal and external events or meetings to capture content, live-post updates, and strengthen Vision Action’s online visibility and supporter engagement.

Administrative Support and Organisational Culture

• Provide targeted administrative support to the Fundraising & Communications team, including managing the Fundraising inbox, logging and responding to supporter enquiries, and ensuring timely follow-ups.
• Help maintain well-organised digital filing systems (e.g. SharePoint) for communications assets, membership materials, and donor stewardship documents.
• Support cross-departmental initiatives by contributing communications materials and ensuring alignment of messaging across teams.
• Actively contribute to a positive, collaborative, and inclusive working culture, bringing creativity and enthusiasm to team meetings and organisational activities.

Please note:

• This role includes some out of hours working e.g. evenings and weekends to support events, agreed in advance with Line Manager and eligible for Time Off in Lieu
• The role works with many different cultures and religions and work may span between different time zones.

PERSON SPECIFICATION

This is a varied and forward-facing role within a small and busy team. You will bring enthusiasm, attention to detail, strong organisational skills, and the confidence to engage with supporters, donors, and colleagues. You will be comfortable working independently on routine tasks while also contributing creatively to campaigns and events.

Essential

• At least 3 years of experience in a fundraising, administration, or supporter-facing role
• Strong inter-personal and communication skills (face-to-face, phone, and email)
• Excellent organisational and time management skills; ability to manage multiple priorities and meet deadlines
• Confident written skills, with experience drafting letters, emails, or fundraising materials
• Strong IT skills, including use of Microsoft Office and confidence working across digital platforms
• Ability to work well both independently and as part of a small, collaborative team
• Understanding of or interest in trust and foundation fundraising
• Basic knowledge of digital marketing or social media engagement (e.g., Facebook, LinkedIn, Twitter)

Desirable

• Experience of using a CRM system to manage supporter or customer relationships (Donorfy or similar)
• Experience supporting or delivering fundraising activities or events
• Familiarity with design tools (e.g., Canva, Adobe) and/or email marketing tools (e.g., Mailchimp)
• Understanding of the UK charity sector and/or international development
• Confidence in presenting or representing an organisation externally
• Willingness to work occasional evenings or weekends for events
• Degree or equivalent qualification

Purpose

The Fundraising Development Officer supports the delivery of our individual giving programme, helping to nurture current supporters and attract new ones.

You will be responsible for building our regular giving support, implementing supporter journeys and co-ordinating our annual appeals. You will also work closely with the Head of Fundraising in developing our major donor plans, and support with other individual giving channels, including in-memory giving and legacy giving. 

The role also takes a lead on prospect research, supporting the development of our portfolio of high-value prospects. Through detailed research on prospects and donors, you will build prospect pipelines that will support income growth across the fundraising team. Your excellent interpersonal and communication skills will see you supporting individual fundraisers across the team nd strengthening the prospect pipelines that drive income at the highest levels. You will use a range of sources to obtain relevant information that can contribute to proposals, communications and donation strategies. 

We are looking for someone who has great communication and research skills, and a collaborative approach. You will be a self-motivated, proactive and analytical individual with the ability to build, manage and develop relationships across teams. 

While a background in fundraising or prospect research is desirable, it is not essential. If you bring the right skills and are willing to learn, we'd love to hear from you. 

Key responsibilities and duties 

• Manage our ‘Friends of Charlie Waller’ regular giving scheme, building the supporter numbers and engagement with the charity. 

• Deliver exceptional supporter care to our regular supporters, recognising opportunities for deeper engagement and potential for further support. 

• Implement the supporter journeys for regular and one-off donors, creating communications to engage them with the cause and understand the impact. 

• Co-ordinate our appeals cycle, working closely with colleagues across the charity to collate appeal content, including case studies, statistics and images. 

• Support the development of our major donor plans, identifying prospects within our supporter base and assisting with stewardship plans.

• Support the development of our plans for building in-memory and legacy giving, including stewardship and cultivation events. 

• Undertake detailed research on prospects and donors to grow our portfolio of high-value supporters, including individuals, corporates and trusts. 

• Complete due diligence checks on prospective supporters, in line with the Trust’s donations acceptance policy.

• Monitor research subscriptions & news alerts to identify new opportunities. 

• Share insight and knowledge on the latest trends in philanthropy and corporate giving with the rest of the team.

• Provide regular updates on progress against agreed objectives and contribute to wider departmental fundraising reports as required. 

• Attend CWT events as appropriate to establish new contacts, develop existing relationships, and raise the profile of CWT with potential supporters. 

• Ensure that systems and processes are effective, and that our database is being updated and utilised as the central source of information.

• Ensure compliance to data protection, safeguarding, confidentiality and relevant organisational policies and procedures.  

• Routine call handling as part of the wider office administrative team.

• Other duties as may be reasonably prescribed by the trust, appropriate to the grade and responsibilities of the post.

To apply 

If you would like an informal discussion about the role with our Head of Fundraising, this can be arranged via email to recruitment(at)charliewaller(dot)org

The deadline for applications is 12 noon on Monday 1st September 2025 – please note, we reserve the right to close this vacancy early if we receive sufficient and suitable applications for the role. Therefore, if you’re interested, please submit your application as early as possible. 

Please submit via your chosen job website, or send your CV and a supporting statement to recruitment(at)charliewaller(dot)org. We ask that you structure your supporting statement, by providing relevant information under person specification bullet points (combining these if multiple points are effectively responded to by one experience). Please try to keep your supporting statement to a maximum of 800 words, excluding headers. Applications will not be considered without a supporting statement. 

You will hear back from us by Friday 5th September, if not before and should you be shortlisted, an interview will take place w/c 8th September and will involve a competency interview along with a short written task relevant to the role.

We will provide details about the task 24 hours in advance to allow candidates time to prepare and we will also provide 50% of the interview questions in advance so that all candidates can perform at their best.

Person Specification

The successful candidate is likely to have most of the following competencies and experience but not necessarily all. If you feel that you are a strong candidate, please do apply. 

Skills required and relevant experience 

Essential

• Knowledge of standard Microsoft Office software, especially Outlook, Excel, Word. 

• Familiar with or keen to learn about charitable fundraising. 

• Strong administrative skills. 

• Ability to work efficiently and accurately under pressure. 

• Excellent relationship management skills. 

• Experience of various communication channels, traditional and digital. 

• Comfortable with digital tools to aid promotion and fundraising. 

• Excellent oral and written communication skills, with the ability to interpret and present complex information with clarity. 

• Ability to prioritise workload and respond to urgent issues and deadlines. 

• Good IT skills, including an ability to troubleshoot. 

Desirable

• Experience of delivering high-quality research both proactively and to set briefs. 

• Comfortable working with databases. 

• Knowledge of GDPR requirements. 

Attainment  

Essential

• Maths and English GCSEs, Grade C minimum, or equivalent by experience   

Personal attributes  

Essential

• Excellent attention to detail. 

• Confident in building relationships. 

• Initiative-taker and solution-minded with a can-do attitude towards any task or challenge. 

• Ability to prioritise and work to deadlines. 

• Professional, enthusiastic and flexible, with a strong willingness to learn.

• Capable of working as part of a team and autonomously. 

• A commitment to working to meet the charity’s objectives. 

Desirable

• Interest in and awareness of mental health issues.