Database And Office Administrator Volunteer Roles

You will support our Administrators and front line workers with a range of administrative functions to support them with their daily activities and workload. This will give you the opportunity to be involved with a variety of administrative duties including filing, writing notes and supporting the front line workers with the administrative preparations of their group delivery and updating of their client case notes.

This is a fantastic opportunity to use your organisational and administrative skills while gaining an understanding of the roles and support function of our front line services.

The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.

Accountabilities 

Service Delivery – Client support tasks

· Support administrative staff and front line workers with data entry onto database system.

· Provide assistance at reception/in admin office answering and taking messages and transferring phone calls.

· To assist with filing and maintaining of administration records in an orderly user-friendly system. 

· Support front line staff with administrative paperwork required for group sessions or group meetings.

· To assist with minute taking.

· To maintain confidentiality and data protection principles, raising any issues with your line manager as appropriate.

Additional tasks

· Engage in support and supervision provided.

· To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.

This may vary depending on your specific team and time commitment.

Expenses

• Travel expenses (within 20 miles of the service) 
• Up to £6.50 lunch expenses.
• Any additional expenses will need to be pre-agreed with placement supervisor.

Qualities

Below is a list of the qualities that we are looking for from volunteers:

· If in recovery, to be 6 months abstinence from all mood altering substances if in recovery.

· Must be over 18 years of age.

· Ability to use computers and IT equipment.

· To have good verbal and written communication skills.

· To have a clear understanding and maintain a high degree of confidentiality.

· To have a clear understanding of how to set and maintain boundaries.

· To have the ability to reflect and receive feedback.

· To be reliable, flexible and committed.

· To treat individuals with respect and dignity.

· To have the ability to follow instructions.

· To be committed to own learning and development.

Checks required for this role

· Reference (this may be from a keyworker, volunteer supervisor, tutor or sponsor if you are not able to provide a work reference)

· Enhanced DBS Check

· The volunteer role will be subject to prison vetting and security checks. This is in addition to what is required for community working.

Admin Volunteer (Legacy & In-memory Fundraising)

Role summary

Are you looking to use your admin skills to make a difference? You’ll provide admin support to our Legacy & In-memory Fundraising team to ensure that our supporters receive exceptional supporter care. 

About the team

The Legacy team, comprised of 4 staff members, sits within our High Value Partnerships division, alongside Philanthropy, Trusts and Foundations, Corporate Partnerships and Business Development.

Legacy gifts are a vital source of unrestricted income, and we are targeting significant growth. The legacy team are responsible for raising awareness of legacy & in-memory giving to acquire new supporters, stewardship existing supporters as well as the legacy administration of all legacy gifts left to Shelter and Shelter Scotland.

• Suggested involvement: Approximately 2 days per week between the hours of 9am – 5pm. We can be flexible around your commitments. We suggest joining us for a minimum of 6 months.
• Location: Either home-based or in your local Shelter building.
• Supervised by: Senior Legacy & In-Memory Executive

Main tasks

• Support with responding to legacy and in-memory enquiries by phone and post and manage the correspondence in the legacies email inbox.
• Ensure tailored thank you letters and communications are sent to our supporters, helping them feel thanked, valued and informed on our work.
• Thank online in-memory donations through Just Giving, MuchLoved and other ad hoc in-memory giving platforms.
• Sharing information about our free will writing service with our supporters and referring them our free will writing partner, the National Free Wills Network.
• Utilise the supporter database, Microsoft Dynamics 365, to ensure supporter records and legacy stage journeys are kept up-to-date.

Skills and Experiences Required

• Passionate about joining the fight for home.
• Ability to use Microsoft Office applications such as Word, Excel, PowerPoint, email and internet.
• Comfortable with using supporter databases, Microsoft Dynamics 365, or similar.
• Excellent communication and listening skills.
• Proactive and well organised.
• Willingness to follow Shelter’s policies including Volunteering, Data Protection, Confidentiality and Equality & Diversity.

Why volunteer with Shelter?

A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now. Together with individuals, in communities and across society, we will lead the way for a safe home for all. But we need your help to do it.

Benefits of volunteering with Shelter

• Join our fight against bad housing and homelessness and become a force for change!
• Build your confidence and develop transferable skills and experience.
• Meet new people and be part of a great team.

Induction, learning and development

To enable you to take part in this opportunity we will:

• Provide you with a Volunteer Handbook and relevant information/policies.
• Provide an induction into the role.
• Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy.

About the Role

Headway UK are seeking a passionate and dedicated volunteer to join our team as a Fundraising Administrator. As a volunteer Fundraising administrator, you will play a vital role in supporting the fundraising team look after our supporters who raise funds for our work. Your contributions will directly impact the lives of the individuals we support, empowering them to live fulfilling lives after brain injury.

Responsibilities

• Processing and posting fundraising materials
• Maintain accurate records and documentation of supporters through our database
• Writing thank you letters to acknowledge donations
• Taking telephone enquiries and donations
• General administration duties as and when required

Skills and experience

• Excellent communication and interpersonal skills
• Strong relationship-building abilities
• Ability to work independently and as part of a team
• Proficient in Microsoft 365 (Office) suite

Benefits

• The opportunity to make a real difference to those who use our services
• Gain valuable experience in fundraising
• Contribute to a supportive and rewarding work environment
• Expand your professional network and enhance your career prospects

Commitment

7 hours a week (ideally). If you can commit more or less time, please do still contact us.

About Headway - the brain injury association

Headway - the brain injury association is a leading charity supporting brain injury survivors in the UK. We provide a wide range of services, including information and advice, rehabilitation, advocacy, and research.

Additional information

We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected. We encourage applications from people of all backgrounds, regardless of their race, ethnicity, gender, sexual orientation, religion, or disability.

• What is the purpose of this role?

To provide administration support to the Advice Service.

• What impact does this role have?

Administration assistance to the Advice Service will ensure the continued effective and efficient running of this service.

What activities might you be involved in?

• Data entry onto the Charity’s electronic database system

• Shredding confidential documents

• Photocopying and printing leaflets, fact sheets, forms, etc, as and when required

• Helping with large mail outs and preparing for events

• Filing documents using relevant systems

• Setting up rooms for meetings 

• Any other tasks as and when required, as agreed between the Volunteer and Manager

When would you be needed to volunteer?

• We are looking for a minimum of 2-3 hours per week, every week to support our Advice service. Initially this would be on a Tuesday, Thursday or Friday but flexibility can be offered when the applicant is happy to work independently. 
• The volunteering role will be at The Lifestyle Centre, 16-18 Bridgeway Centre, NG2 2JD

What are we looking for?

Essential:

Ø  A genuine interest in the wellbeing of older people

Ø  Good standard of literacy and numeracy

Ø  A friendly personality

Ø  Honest and reliable

Ø  Ability to follow instructions

Ø  Understanding of the importance of confidentiality

Ø  Willingness to seek advice and support where necessary

Ø  Computer & internet skills (further training can be provided)

Ø  Willingness to undertake training essential to the role

Ø  Willingness and ability to learn and develop within the role

Ø  To volunteer within the guidelines of Age UK Nott’s Volunteering Policy

Desirable:

Ø  Previous administrative/office experience

What training will you be given?

You will be given all the training you need to enable you to carry out your role which will include a thorough departmental induction.

What can you gain from this opportunity?

· The chance to make a difference to an older person’s life

· Ongoing support, ensuring your volunteering experience is a fulfilling and positive one

· A comprehensive training programme

· The opportunity to learn new skills

· Experience to add to your CV

· The opportunity to meet new people and make new friends

· Reimbursement of out of pocket expenses as defined in Age UK Notts’ volunteer policy

Additional Information

Please note a Basic DBS (Disclosure and Barring check) is required for this role which will be undertaken by the Charity at no cost to the volunteer, after being offered the role.

***Please note that we don’t offer sponsorship or accept overseas applicants***

***This is an unpaid voluntary role***

Our data entry and admin volunteers keep all the Abbey cogs turning, keeping our various databases and systems up to date which is vital for our monitoring, fundraising and project management. Gain valuable office experience while making a difference to a local community organisation. Help us once a week for up to 2 hours max between 11am and 1pm (minimum 2 month commitment) and we'll shower you with gratitude, cuppas and biscuits! 

Qualities you need for this role 

• This role is suited to you if you enjoy working with data, are meticulous with a good eye for detail 
• Basic IT skills and ability to learn new software 
• Reliability and punctuality 

When you'll be needed
Two hours a week for a minimum of six months.

Can you help with providing a welcoming reception service to visitors and callers to Age UK BRWF's Windsor Street (Bromsgrove) office?

Age UK Bromsgrove, Redditch & Wyre Forest is seeking the support of friendly and organised volunteers at its Windsor Street office to: 

• Meet and greet visitors to the office
• Answer the telephone (referring to the appropriate person or taking messages)
• Support members of the team with simple administration tasks (e.g. booking appointments, photocopying, preparing post for mailing, updating databases etc.)
• Have an understanding of the services and support provided by Age UK BRWF and convey this in a positive manner when speaking to people

Personal qualities and experience most suited to this role:

• Friendly and approachable, with good interpersonal and communication skills
• Patient and flexible
• Experience of answering Telephones and using IT
• Able to use their initiative and also be part of a team
• Understands the need for confidentiality
• Willingness to undertake training and work within Age UK BRWF’s guidelines and policies (including Data Protection)

How much time is involved? 

• Regular commitment of 3 hours a week (10am-1pm, Monday – Thursday) 

What you can expect from us?

• We will make sure that you receive appropriate training for the role and that you have the support of a member of staff.  We offer a range of benefits to our volunteers and will also cover agreed out-of-pocket expenses

We’re here for the cure! Everything we do is to move us closer to our goal, of finding new treatments to slow, stop or reverse the progression of Parkinson’s.

Volunteering is a great way for you to play a vital role in our work to raise funds towards innovative and exciting research that will lead to the breakthrough we all want to see.

It is also an opportunity to improve your career prospects, while using your skills for a worthwhile cause.

We are looking for a volunteer to assist our Public Fundraising team with supporter care and income-generating activities, and to help grow the profile of Cure Parkinson’s. Your work will be essential in helping our team to provide excellent supporter care to our donors and fundraisers, as well as assisting with the smooth running of our office and fundraising activities.

How you can make a difference 

Sense International is the only international non-governmental organisation dedicated to supporting people with deafblindness and their families around the world. Sense International’s work began in 1994 with the aim of sharing the knowledge and expertise of our parent organisation, Sense UK. Since this time, we have set up locally registered organisations in India, Kenya, Peru, Romania, Tanzania and Uganda. We have also established programmes of work in partnership with national organisations in Bangladesh and Nepal.

The fundraising team consists of seven members, and you will work alongside the team, getting involved in different projects and support with tasks as they arise. 

Key Duties

• Support the Sense International team to deliver administrative tasks for a wide range of fundraising activities. 
• Provide project support to the team in relation to donor stewardship, fundraising appeals, and approaches for major gifts to individuals, companies and charitable trusts and foundations. 
• Conduct research to find donors for major gifts, corporate and charitable trust, and foundations. Assuring alignment to Sense Internationals charity mission. 
• Draft donors thank you letters and communications.
• Help with fundraising materials such as reports, social media, and proposals. 
• Support with administration of fundraising campaigns and events. For example, writing letters for auction and raffle prizes.
• Keeping mailing lists and donor contact details up to date on the internal database.
• Option to attend events, when required, for example London Marathon cheering post and annual Gala Ball.
• Maintain a confidential, sensitive, and discrete approach to personal, sensitive, and organisational information.

What your role will involve

• Helping the fundraising team raise funds to support deafblindness in 8 overseas countries.
• Representing the organisation in a positive professional manner, supporting the vision that no one is left out of life.

Will the role suit me? Yes, if you are:

• Experienced in working in an office environment. 
• Able to demonstrate excellent written, and verbal communication skills with good attention to detail. 
• Are confident using a PC, familiar with MS Word, PowerPoint and Excel and using e-mail/internet.
• Able to build good relationships and build rapport easily with a wide range of people. 
• Confident to work on own initiative and dealing effectively with a variety of tasks.
• Respectful of others and their diversity
• Interested in supporting the work of Sense International and want to make a difference to people who have complex disabilities and are deafblind. 

What can Sense offer me as a volunteer?

• Full training and support throughout your volunteering with Sense International.
• An opportunity to build your CV skills.
• A great opportunity to share your skills and experience.
• A chance to deepen your understanding of the great work we do at Sense International.
• A fulfilling flexible experience that can fit around your schedule, including remote working

Sense International's parent charity is Sense UK

About Sense UK

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to offer personalised support to help people communicate and experience the world. We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. Our experts offer support that’s tailored to the individual needs of each person, whether that’s at our centres, through our holidays and short breaks, or in people’s own homes. In addition to practical support, we also provide information to families, and campaign for the rights of people with complex disabilities to take part in life. 

Volunteers add real value to Sense, bringing their passion, enthusiasm and fresh perspectives to the work that we do. We believe that volunteers enable us to bring people together and provide opportunities for people with complex disabilities to communicate and experience the world. 

Sense values

We include. We collaborate. We find a way. We challenge. We celebrate. 

Adult Casework Volunteer - Role description 

Role: Adult Casework Volunteer 

Team: Casework 

Supervised by: Adult caseworker 

Location: Tooting office on a Thursday afternoon (2-5.30pm)

Time commitment: 3.5 hours a week, we ask that volunteers commit for a minimum of 6 months 

About CARAS :  

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community.

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips and family activities; educational support for young people; and casework and advocacy support.

Our values are at the centre of all our work

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do 

About CARAS casework:

CARAS works with adults and young people of a refugee and asylum seeker background to find solutions to their problems. There are two separate sub-teams within the Casework team; young people and adults. We support adults to navigate the asylum system, understand their options, access benefits, connect with services and realise their goals. We are a non-specialist casework and advocacy service, so we work in close partnership with other local organisations to whom we refer people with more complex issues.

Using the empowerment model, our casework service embodies CARAS’ values of ‘with not for’, always striving to ensure people are armed with the information and resources they need to make decisions and take action for themselves.

About the Role:

We are currently recruiting for 2 volunteers to join our Adult Casework team. 

The purpose of the Adult Casework volunteer role is to support adults with a refugee or asylum seeking background to understand their rights, access information and services, and ultimately, take control of their own lives. You will work with individuals to address problems they may face relating to, among other issues, asylum support, accessing healthcare and education, access to legal advice and finding activities and opportunities.

You will start from an understanding that individuals are always best placed to solve their own problems, and often need nothing more than to talk out a problem and find the solution themselves. When helpful, you will provide information to clarify and support to take action. 

The Adult Casework team hold a support session at our office in Tooting on Thursday afternoons from 2-5.30pm.  Volunteer caseworkers have 1:1 appointments, either in person or by phone, with CARAS members.  These can be related to a range of topics.  Currently our biggest areas of work are around housing for people seeking asylum, access to college, nursery/school places for children, referrals to mental health providers, searches and signposting to activities, finding solicitors and supporting people to apply for bus passes and ID cards.  Volunteers also support with administrative tasks such as updating our databases, collating resources and creating information guides. 

Adult Casework Volunteer Tasks and Responsibilities:  

• Working in an empowering way with individuals and promoting their independence through goal-setting.  

• Supporting people to develop their knowledge of rights and entitlements.   

• Assisting with filling out forms 

• Signposting and referring onto other services and organisations.  

• Gathering information from experts and disseminating information to people in an accessible manner.  

• Engaging in collaborative internet and phone research on services, organisations and grants.  

• Flagging safeguarding concerns and other issues where further support is required.  

• Keeping accurate casenotes 

• Supporting to maintain our signposting database 

• Researching and collating resources 

• Working collaboratively as a team and assisting to shape the Adult Casework project.  

• Adhering to CARAS Confidentiality policy, Health & Safety policy, Equal Opportunities policy and all other policies as relevant.  

Requirements:

Essential

• Experience of doing 1:1 advice work/casework.

• Excellent communication skills, especially with people with varying levels of English.   

• Confidence in using IT (Microsft office, outlook, zoom, Google search, online forms)  

• To be non-judgemental and able to engage with people from diverse backgrounds; 

• A commitment to confidentiality and data protection 

• Thorough with good attention to detail 

• Reliable 

• A high level of spoken and written English 

• Ability to gather information from people in a sensitive way  

• A calm, friendly, kind and patient approach 

• Enjoyment in speaking to new people 

• A commitment to working in an empowering way 

• Able to maintain boundaries 

• Able to work autonomously 

• Currently resident in the UK 

Desirable 

• Working knowledge or experience of relevant law and policy around asylum support, the asylum process, rights and entitlements for people seeking asylum 

• Experience of working with interpreters 

• Direct experience of the UK immigration system.  

• Past experience of working with people seeking asylum 

• Proficiency in one or more of the following languages: Albanian, Amharic, Arabic, Bengali, Dari, Farsi, Kurdish, Oromo, Pashto, Russian, Spanish, Somali, Tigrinya, Urdu or Vietnamese.  

We will prioritise applicants with lived experience of the asylum process 

Benefits to Volunteering:

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies; 

•  Be able to access relevant training, including safeguarding training. 

• Obtain a reference from us relating to your volunteering 

All volunteers must complete a basic DBS check for volunteers working with adults and attend training with us before starting.  You will also receive training and support relevant to your specific role. 

To Apply:

To apply for this opportunity, download and complete the CARAS volunteer application form, using this volunteer role description to inform your answers.

 Applicants will have an informal meeting with the Adult caseworker, and one with community members, to assess compatibility to the role. These meetings will be on a rolling basis so apply ASAP. 

Successful applicants will undergo training and induction with our team. 

ABOUT THE ROLE

As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.

MAIN TASKS AND RESPONSIBILITIES

● Connecting service users to our services, projects and activities in person or by answering phone calls and emails

● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services

● Registering users on our database and keeping accurate records of services offered

● Monitoring internal calendars and appointments

● Sharing useful, up-to-date information with users as instructed by other team members

● Ensuring internal communications, flyers and handouts are up to date

● Interpreting calls for service users and supporting with non-official translations

● Supporting community members with basic application forms

● Liaising with staff in other departments and with external contacts

PERSON SPECIFICATION

● Good verbal and written communication skills in English and Spanish and/or Portuguese

● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners

● A caring, sensitive and non-judgemental approach

● Ability to cope with stressful and emotionally challenging issues

● Professionalism to handle sensitive and confidential information

● Excellent organisational skills, attention to detail and ability to multitask

● Ability to set their own work priorities, take initiatives and work with minimal supervision

We're here to make sure children and young people with cancer get the right support at the right time. We do this through tailored psychosocial support and by making their voices and unique needs heard and understood. We believe they should have the same opportunities as everyone else.

You can be a key part of this by joining our friendly team where you will be able to utilise and develop your skills learning the nuts and bolts of what it takes to be a high functioning Operations Team in a very ambitious charity. This is a great opportunity for someone looking to develop further, or who wants to use their existing skills to contribute to something important. 

 As well as making sure our amazing supporters are thanked for their fundraising efforts and donations, you will provide valuable administrative support and assist a small friendly team. There’s lots to get involved with and you’ll have the opportunity to specialise in an area that interests you most.  

What will you be doing? 

• Assisting the team with a range of administrative tasks such as filing, data entry and cleaning. 

• Processing income from supporters and our charity shops. 

• Using our database to record income. 

• Logging mail and processing. 

• Sending thank you letters/e-mails to supporters. 

• Helping with Archiving and other ongoing projects as required. 
   

You will be organised and methodical and be keen to learn new processes and have good written and verbal communication skills.  If you have some basic IT skills that would be great, although we will provide training, so you are fully equipped for your role. 

We are looking for volunteers who can commit 6-10 hours per week during office hours of 9am-5pm and can be flexible to fit in with your other commitments.  This role is primarily based in our Bristol Office (BS1 2NT), however remote working can be arranged for certain tasks. 

We will provide full training for the role and the support of a dedicated Volunteer Manager.

Information Officer Role

Description and Person Specification

About Pain Concern

Pain Concern is a charity providing information and support to people with pain and those who care for them, whether family, friends or healthcare professionals. Visit our website to find out more about what we do, including our Airing Pain radio programme, Pain Matters magazine, information helpline, community pain education sessions and our research and campaigning work. All pain is unpleasant, but for the 7.8 million people in the UK living with long-term pain it is a part of everyday life. It diminishes quality of life more than any other condition, leading often to loss of work, depression and disability. Anyone at any age can develop persistent pain and you will very probably know somebody affected. Although there is usually no cure, people who receive the appropriate treatment, information and support can manage their condition effectively with life-changing results.

Role Purpose  

To make sure that information needs within Pain Concern are met, including those of the Media, Editorial, Helpline and Forum. To support other departments with research, data analysis and compiling reports.

What you would be doing:

• Monitor, update and optimize lists of resources for signposting including the Pain Concern Factsheet, the website resources page and embedded website links

• Create and maintain short descriptions about Pain Concern and its activities for use in publications and databases

• Keep up-to-date with developments in pain, from research publications and news media and disseminate this info to rest of organisation, including Media and Policy Teams

• Send relevant information to the Editorial team for inclusion in the magazine notes and elsewhere

• Monitor and supply information needs for Helpline and Forum

• Assist in data analysis, research and report or abstract writing, relating to Helpline and other services

• Maintain database of Pain Concern publications and information produced by Pain Concern

• Manage inboxes for public comment and general information requests

• Maintain the list of those Media Volunteers who are willing to take part in surveys, media interviews etc.

Is this role right for me? We are looking for:

• Strong research skills

• Experience of writing reports and abstracts

• Attention to detail

• Strong communication skills

• Well organised

• Knowledge of databases, indexing, cataloguing, referencing

• Knowledge/Interest of chronic pain and long-term conditions

• Experience of working with corporate identity and house style

• Experience of providing health related information and support to members of the public

• Understanding of websites, Twitter, Facebook, and other forms of electronic communication

Availability and location:

• Minimum commitment of 3 months

• Minimum 2-3 hours per week

• Volunteer from our office at Newcraighall Road, Edinburgh EH15 3HS 

Benefits to you:

• Experience volunteering as part of a friendly team, supported by a professional editor

• Meet new people

• Build on your employability skills

• Training and a dedicated volunteer line manager looking after you

• A job reference after 3 months of volunteering.

• Satisfaction of giving a valuable service to the community

• On-site car parking

• Reasonable travel expenses will be reimbursed in accordance with our Volunteer Policy

To apply: Please see our website for further information.

Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.  

We are currently seeking a volunteer Personal Assistant/Office Manager. This role is ideal for an individual with experience as a P.A./Manager looking to work within the charity sector. 

Responsibilities typically include: 

• Acting as a first point of contact for enquiries: (email/calendar management and phone calls, managing diaries 

• Typing, compiling, and preparing reports, presentations, and correspondence. 

• Miscellaneous tasks to support the CEO which will vary according to projects and tasks but could include fundraising, event planning, social media, community outreach, press & PR. 

• Managing databases and filing systems. 

• Implementing and maintaining procedures/policies & administrative systems 

• Forming a relationship with our clients as they are part of the community. 

Essential skills for this role are: 

• Organization skills: The ability to prioritize tasks, manage time, and keep track of deadlines is crucial.  

• Communication skills: should be able to communicate effectively in writing. 

• Attention to detail: the ability to pick up on small details can prevent costly mistakes from occurring. 

• Problem-solving skills: the ability to identify and resolve problems quickly and efficiently.  

This is an exciting opportunity to contribute to a worthy cause. The organisation has a warm and friendly atmosphere and will be extremely rewarding for the candidate. 

Prior to submitting your application for this position, we suggest you visit our website to gain a better understanding of our organisation and our mission. 

Action Village India
Action Village India (AVI) is a small, UK-based charity that fundraises for Indian NGO partners to deliver programmes that will best assist the poorest and most marginalised sections of communities in rural India. AVI supports campaigns for social justice and equality on Gandhian principles of nonviolence.

You will be working hand-in-hand with a small and very agile team in the London office and as such the internship will be a fantastic opportunity to ground yourself in the basics of charity day-to-day administration, communication and event fundraising.  

Working Information:

Location: London – Dalston Junction

Hours: 2 days per week plus attendance at WOMAD Festival 24-29th July 2024

Duration: 8-10 weeks.  Internship to start early June (negotiable) and ending in the first week of August.

Starting date: 5th June 2024

Job Purpose:
This internship will focus on developing an exhibition for WOMAD festival that highlights the work on Action Village India, and support the team during the weekend of WOMAD festival.

The biggest fundraising event we hold every year is Madras Café, held at Womad Festival at the end of July. Madras Café began its life as a Chai and leaflet stall over 30 years ago to help educate people about Action Village India and the difficulties people in rural India faced; today it is an established festival institution serving delicious Indian food to over 4000 people over three days. The Action Village India team holds a stall in the Madras Café tent selling ethical products made in India, showcasing our exhibition, and informing people about Action Village India. In the run up to the festival you will work on the development of the exhibition. During the festival you will be working with the Events Intern and staff to ensure a successful running of the stall and the exhibition. You will need to be available in the set up and weekend of the festival – 24-29th July 2024.

Main duties and responsibilities:

1. WOMAD Exhibition Support

§  Attend meetings on the planning of the exhibition

§  Research into the theme of the exhibition

§  Support with preparing, designing, creating and installing the exhibition

2. Event Management

§  Support with event management as and when required

§  Work with AVI staff, trustees and volunteers at Womad Festival 24-29th July 2024

3. Office Support

• Helping with the day to day running of the office, including communication with enquirers and supporters and the online gift shop
• Assisting with the production and printing of leaflets, appeals and fundraising materials
• Assisting with the distribution of mailings; appeals, newsletter and membership
• Creating content for various social media platforms

4. General Responsibilities

§  Abide by organisational policies, codes of conduct and practices

• Support and promote diversity and equality of opportunity in the workplace
• Keep confidential any personal, private, or sensitive information
• Any other duties commensurate with the accountabilities of the post
• Get involved and pitch in where help is needed

Person Specification

§  Excellent communication skills face to face, on the phone and by email.

§  Ability to work alone and use own initiative to develop systems, deal with practical situations as they arise

§  IT skills and experience at a level that support email, database, social media and use of spreadsheets and graphic design skills such as for our newsletters (desirable)

§  Ability to stay focused and efficient in the face of changing priorities, and to deliver work in a timely manner

§  Commitment to the values and ethos of AVI

§  Ability to work well in a team with a flexible approach

§  An ability to apply awareness of diversity issues to all areas of work.

§  Keen interest in international development, events and fundraising

§  Proactive, creative and enthusiastic

§  Desire to learn, develop and advance personal career prospects

§  Knowledge of rural development in India (desirable)

Terms of Internship:
This is a voluntary position. Action Village India will cover travel expenses (from within London) to the office in Dalston and lunch costs for days worked in the office (up to £10 a day – if travel costs are higher, this can be discussed). All expenses must be itemised, and receipts provided.  The cost of your Womad ticket and travel will be covered.

Accessibility:
We would like to offer our sincere regrets that due to the location of our office this position isn’t suitable for anyone with additional accessibility needs. The Action Village India is on the second floor with a narrow staircase and no lift. If this situation changes in the future, we will update the information to our vacancies.

If you have accessibility requirements and are still interested in an internship with Action Village India please get in touch for a chat. We are open to discussing a full Work From Home internship if at all possible.