Do you want to have the satisfaction of knowing you are contributing to Swindon’s only adult hospice? Use your passion and skills to make a real difference and join a much-loved charity with its huge supporter base.

We are entering an exciting new era where we must build on our historic success and thrive as we emerge from the Covid-19 pandemic and are seeking a Fundraising Manager to grow and develop our income.

What is the role?

As a senior member of the fundraising team, you will primarily be responsible for developing beneficial and lasting networks in the community and across the hospice, continually raising the profile of the charity and championing all aspects of our work to generate income that allows us to deliver our vital services. You will lead on longer-term planning relating to fundraising and engagement, as well as delivering supporter relationships, event planning and implementation, managing income streams, pipelines and exceeding income budgets.

A key element of the role will be to take responsibility for external community support and the internal upskilling of colleagues across the organisation on our fundraising approach, messaging and income generation needs.

In addition, you will lead and develop the Fundraising Community and Events team, to ensure the team deliver operational excellence, meet income targets and work collaboratively to deliver on the strategic aims of the fundraising team.

Our ideal candidate will have a proven background in charity fundraising, sales and/or management with experience of leading teams, developing opportunities and influencing stakeholders and have a proven track record of income growth in previous roles. If you have a good understanding of the charity sector, this would be an advantage.

In return, we offer a great range of employee schemes and benefits, including generous annual leave, free parking on-site, on-site café, employee assistance programme, wellbeing team, generous pension scheme, Blue Light Discount Card and so much more!

Hours: 37.5 per Week – Monday to Friday (Ability to work evenings and weekends is essential).

Interviews will be held on Thursday 10 February 2022.

What we are looking for:

• Experience of leading and motivating teams to meet targets
• Fantastic interpersonal skills with the ability to be engaging
• Excellent negotiation, influencing and stakeholder management skills
• Knowledge of fundraising and the voluntary sector
• Experience of initiating, developing and maintaining strong relationships both externally and internally
• Excellent communication skills (written, verbal and high quality, bespoke presentations, reports & proposals)
• High-level digital & social media skills
• Driver, with a full, current UK driving license

It would also be great but not essential if you have:

• Experience of working with the general public – public speaking an advantage
• Experience of planning and organising events
• Experience of recruiting participants/supporters to achieve goals

Equality & Diversity

Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Safeguarding

Prospect Hospice is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns.

Beyond the Streets is a small charity with a big determination to see routes out for women selling sex in the UK. Our work is growing, and we are looking to recruit a Training Manager to implement the charity’s strategy. This role is a new one in our Impact team; both strategic and creative, delivering training and recruiting Associate Trainers. This role will focus on implementing the organisation’s strategy; enabling Beyond the Streets to increase its impact and ensure that excellence is at the heart of our delivery.

You will be a champion of the cause, have a passion for supporting women who face multiple disadvantage, and be familiar with a Violence Against Women and Girls (VAWG) perspective. You will have a wide range of experience in training. You will have great interpersonal skills and be able to deliver both face to face and online content in an interactive and inspirational way. We are looking for someone with energy, motivation, skills, and experience; someone who can understand the big picture and can deliver to deadlines. 

Benefits of working with us

• Flexible working (core hours to be agreed)
• 25 days of annual leave per year plus bank holidays (FTE)
• Enhanced sick pay scheme
• Access to Cycle to Work scheme
• Strong emphasis on self-care and staff wellbeing
• A growing team that prioritises learning

Talk to Us

If you are considering applying and would like an informal conversation to discuss your suitability for the role, please email recruitment(at)beyondthestreets(dot)org(dot)uk to book in a 15-minute call with Josephine, Director of Impact.

Due to nature of this role in working alongside survivors, this post is restricted to female applicants under Section 9 of the Equality Act 2010.

Currently working from home

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Supporter Care Assistant. You will be joining a dedicated team that provides the highest level of supporter care service and helps expand relationships by responding to enquiries received through a range of contact channels.

As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure the very best experiences for all those who contact and engage with us.

You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and cooperatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period. Currently whilst the office is closed our lines are open until 5pm and will revert to our normal shortly.

Closing date: 5pm, Friday 28 January 2022.

Interview date:  Thursday, 10 or Friday, 11 February 2022 via video conferencing.

We are normally based on the Queen Elizabeth Olympic Park in Stratford, East London but while our office is closed, this role will work from home or from wherever makes you happy.We are expecting to move to a hybrid approach (part home/part office based) when our office reopens.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care Line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Database and Insight Manager

Up to £34,000 - £38,000 pa + benefits (including 25 days annual leave and pension,

Leatherhead (flexible working options available)

Rainbow Trust Children’s Charity is going through an exciting time where we are rebuilding!

Following a difficult year, we are pleased to be able to begin growing our care teams so that we can continue to deliver a high-quality family support service to more families in need. Our strategic plan is to rebuild and then continue to grow to reach more families in need of support, so this is a perfect time to join us.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed.

About the role:

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint a new role of Database and Insight Manager to play a crucial part in shaping Rainbow Trust’s fundraising and marketing data strategy. The post holder will take responsibility for the management of the new CRM database (Donorfy), playing a formative role in enabling the fundraising and engagement teams to get the most from the recently purchased system.

You will be the technical systems expert, developing processes and governing supporter data to help us reach income and engagement goals. With significant experience of managing a CRM database, advanced excel skills and the ability to write and edit applications in Microsoft SQL server, you will be confident in representing our data needs to external CRM developers, as well as regularly training and supporting internal CRM users, being first point of contact for queries and producing/overseeing user guides.

Reporting to the Head of Engagement, you will provide in-depth reporting and enjoy undertaking analysis to help draw out actionable insights to enable the fundraising and engagement teams to spot trends and opportunities, make decisions and forecast accurately.

This role requires a high level of accuracy and persistence as you will be responsible for developing processes and data structure to get the most out of the CRM database functionality.

As we have recently returned to the office after lockdowns and restrictions easing, we are getting used to the new world and generally working a hybrid three of five days in the office.

What we’re looking for:

• A highly technical problem-solver – you are a task focused and detail oriented, who delivers high quality accurate results with a strong follow up.
• You thrive working in a busy environment on multiple priorities simultaneously – results-oriented and a fast learner, you respond quickly to pressure and a changing environment.
• You are a data expert - with significant experience in managing and enhancing CRM database, web applications and integration
• Friendly, enthusiastic and supportive team member – You enjoy acquiring technical knowledge which you will pass on to colleagues by providing support and mentoring to ensure databases are used in the most effective way.

What we offer:

We have a range of fantastic benefits that we offer our employees. If you’d like to find out more about these benefits and working with us please  visit our website. More information can also be found in our Candidate Pack.

How to apply:

Please send your CV and a covering letter highlighting why your application should be considered above others to us via the link.In your cover letter you should highlight how your skills and experience match those essential to the role, which are listed in the person specification in the job description.

Interviews will take place either at our Head Office in Leatherhead or on Zoom, with the dates to be confirmed.

We will only contact those applicants who have been successful.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies Two-Star rated organisation.

Prospectus are delighted to be supporting Greenwich and Bexley Community Hospice in their search for two Database and Supporter Care Officers.

Greenwich and Bexley Community Hospice are an amazing local charity, caring for over 2,500 people living in the Boroughs of Royal Greenwich and Bexley every year. They achieve this by providing free high-quality, compassionate care and support to people with all types of terminal illnesses, their families and their carers.

The Database and Supporter Care Officer plays a key role with in the fundraising department acting as the main point of contact for all supporter enquiries, information and supporter care within the team. You will be a champion for all data entry, ensuring a high level of data integrity is maintained through fastidious attention to detail. Excellent Stewardship of the hospice's supporters to encourage long-term relationships will be significant part of the role.

To be successful in this role you will have experience of providing a high standard of support in a supporter or customer care service environment and with a variety of people. Working in a fundraising office and with databases is desirable but not a prerequisite, what is, however, is a willingness to learn, confidence in speaking with people and a passion for the cause. You'll be part of a collaborative and supportive team who work closely together to achieve the Hospice's vision. This is an exciting role and a real opportunity for someone who is looking to start or progress their fundraising career.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application.

We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply.

This role will be based in South East London with lots of flexibility options including working from home and hybrid working.

If you are interested in applying to this Database and Supporter Care Officer position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

About the role

Our Fundraising team raises over £4million a year and are heavily supported by members of the community. As Database Manager, you will manage the Raiser’s Edge Database ensuring all income is recording accurately and carry out all financial reconciliations for the Finance team.

Ashgate Hospice is based in Chesterfield, Derbyshire, although this role is able to be carried out remotely.

To get full details on what the role includes please read the attached Job Description or get in touch the recruiting manager for an informal chat.

This post is being advertised as a 12 month fixed term contract to cover maternity leave working 30 hours per week.

About you:

You will have excellent attention to detail and decision-making skills. You will be comfortable working with large volumes of complex data and you will have strong data analysis skills.

What next:

For an informal discussion about the post, please contact Tessa Wiggans, Supporter Engagement Manager.

Please visit our website and social media accounts or listen to our podcast “The Life and Death Podcast” to get a feel for what it is like to be part of the Ashgate team and gain an understanding of the people we support.

Any candidate who identifies themselves as disabled, will be short listed if they meet the essential criteria for the role.  Essential criteria can be found in the Job Description & Person Specification for the role.

To apply, please download an application form from our website.

If you are short listed for interview you will usually receive an invitation a minimum of 48 hours before the day of the interview.  If you have received no response within two weeks of the closing date, your application will have been unsuccessful on this occasion.

If successful, you will be required to have a DBS check at the appropriate level as part of the conditional pre-employment checks. For more information, please refer to the Candidate Assist notes.

As a provider of CQC regulated activity, it is a legal requirement that all employees or workers engaged with the Hospice and have direct or incidental patient contact are fully vaccinated against COVID-19 from 1st April 2022. For more information please visit the candidate assist notes available on the ‘Our vacancies’ page of our website.

Location: Islington, London
Salary: £27,975 to £30,375 per annum inclusive
Hours: 35 per week
Closing date: 17 January 2022 at 10am
Interview date: 26 January 2022

This is a permanent position.

The type 1 charity, JDRF, is seeking a Database Support Officer to join our fundraising team.

We care about building lasting relationships with our 21,000 active supporters and our database is critical in helping us to do that. For the right person, this is an opportunity to support our charity in using data to achieve our mission – to cure, treat and prevent type 1 diabetes for the 400,000 people in the UK currently living with the condition.

We are looking for an enthusiastic and proactive individual to take responsibility for the delivery of several key functions within the Data Services team. You will  be responsible for the importing of data into the database, providing contact data to JDRF teams to support and promote campaigns, direct mail, community engagement, major donor giving and challenge events, whilst providing database support and guidance to users, including providing training.

You’ll have knowledge of a relational database, excellent attention to detail and be skilled and comfortable in building good working relationships with colleagues and external suppliers.

You’ll join a small but friendly and driven team at an exciting time as we implement our new Data strategy to transform how we use data to engage our supporters.

We will give you flexible working, generous annual leave entitlement which rises with length of working, season ticket or bike loan, employee assistance programme and a childcare voucher scheme. We also have other great benefits including our annual staff conference, amazing culture to work in and great colleagues.

To apply please click the apply now button. 

As an employer we offer:

• Flexible working and will consider compressed hours
• Generous annual leave entitlement – 25 days and bank holidays
• Health cash plan
• Season ticket and cycle loan
• Pension scheme

 A bit more about us. We also provide information for children and adults living with the condition at all stages from diagnosis and beyond.  We give a voice to people with type 1 diabetes and campaign for an increased focus on and funding for research to find the cure.

We want our employees to be committed and prepared to go the extra mile in finding the cure for type 1. Whatever your role is within JDRF you can be guaranteed that your work will always be rewarding.

‘JDRF is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.’ 

Database Manager

A truly excellent role has arisen for a Database Manager to join a well-loved award-winning charity based fully remote (office space in London if required). As the Database Manager, you will lead the charity through potentially the most important time from a Data perspective as they move to MS Dynamics for the first time.

As the Database Manager, you will be instrumental in managing the development of the CRM once it has been embedded. This is the perfect role for a Database Manager to take the next step in their career, join a growing team and lead on some very cutting edge projects.

This charity offers very flexible working including 35 hour working weeks and the chance to work from home.

Skills required for the Database Manager are:

- Skills in MS Dynamics CRM ideally, however any fundraising CRM would suffice (Salesforce, Raisers Edge, Care CRM)
- Some line management experience ideally
- Good SQL experience (ideal but not necessary)
- Great communicator and stakeholder management skills

Database Manager / CRM Manager / Salesforce / Dynamics CRM / CRM Project Manager
This would be brilliant for someone looking to take the step up into a bigger team, manage more people and have more of a strategical scope.

Salary: £45.000 - £50,000

Location: Fully remote (office space in London if required)

Apply now for immediately consideration regarding this excellent opportunity!
Understanding Recruitment is acting as an employment agency for this vacancy

We’re delighted to be working with a wonderful disability charity who are looking for a temporary Supporter Care Project Manager to join their growing team. You’ll be responsible for the day to day delivery of Supporter Care projects, whilst also training and managing temporary staff. The types of projects will include database updates for donation and Gift Aid, ensuring compliance with fundraising standards and updating training procedures.

You’ll work with a variety of internal stakeholders to develop, deliver and report on the Gift Aid project, whilst ensuring that business processes related to specific projects are optimised, efficient and compliant with data protection legislation. You’ll carry out activity related to database updates and provide regular update reports to the Fundraising Operations Lead, as well as supporting staff to set clear objectives.

You will need:

• Experience of managing staff
• Experience of project managing supporter care activity
• Working knowledge of Gift Aid
• Experience in using a CRM system

Location: London

Deadline: ASAP

Salary: £30,000 - £32,000

If you would like to have an informal discussion, please call Chloe on 02030 062787 or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

If enough applications are received the charity reserve the right to end the application period sooner.

The Royal Air Force Benevolent Fund is the RAF’s leading charity supporting serving and former members of the RAF and their families every day. It’s an exciting time to join the charity as we launch an ambitious new five-year strategy to help drive a change in income, profile, brand awareness, reputation and impact.

Saying thank you to our loyal and generous supporters is important to the RAF Benevolent Fund. This is an exciting position in our fundraising team based in our London office. The successful candidate will play an important role in the fundraising team and has specific responsibility for supporter care. 

We are looking for an enthusiastic and highly organised individual who is interested in a career in fundraising.  The successful candidate will enjoy working as part of a team, speaking to supporters on the phone or writing to them, meeting deadlines and juggling a varied workload.  An articulate communicator with excellent IT skills, you must be able to demonstrate a willingness to meet supporters’ expectations and enjoy working on a variety of projects.

A detailed job profile is available below and on the Fund’s website. For an informal discussion about the role please contact Louise Gibson, Head of Individual Giving.

To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Elizabeth Haigh, HR Advisor.

The closing date for applications is 9.00am on Monday 17 January 2022. Interviews are due to take place late January 2022 via a video conferencing platform.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 10810090).

Supporter Care Assistant
Harrogate, North Yorkshire

The Role

This is a newly created role and offers a great opportunity for someone who is passionate about delivering high quality customer care to develop and establish yourself as the first point of contact for all our supporters and donors who interact and support the charity.

Reporting to the Head of Fundraising, the Supporter Care Assistant will be responsible for a range of tasks including liaising and building relationships with the charity’s supporters and donors and updating the CRM database, which is key to all of our fundraising activity. You will also work with colleagues within the Marketing and Fundraising Teams to deliver communications to our target audiences.

Specifically, you will:

- Create accurate, timely and appropriate supporter communications. Working with the Marketing / CRM Teams to automate communications where this is possible and appropriate.

- Use the CRM system to run supplied data queries to deliver campaigns (e.g. using Mail Merge) to create and deliver supporter communications. This includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.

- Update supporter records to reflect changes in marketing permissions, personal details and the charity’s relationship with the supporter (e.g. Volunteer / Donor / Brand Ambassador etc).

- Work with colleagues to use database modules (e.g. Prospect Module / Volunteer module) to deliver communications that are relevant to the target audiences. 

- Help fulfil email supporter communications. This includes running data queries for a monthly e-news, cancellation communications and managing different email supporter journeys, for example.

- Monitor inbound emails to the charity, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning. You will work alongside the Office Administrator, answering incoming telephone enquiries, responding if possible and/or forwarding on calls/messages to colleagues as appropriate. You will accurately update the database to reflect each conversation to ensure we have up-to-date records.

About You

To be considered for this role, you will need:

- A degree or equivalent qualification in a relevant discipline or proven experience working in a similar role at a similar level.

- Customer service experience in a similar or related role (e.g. telephony / databases / office).

- To be up-to-date with the requirements of GDPR and confident in adhering to these requirements.

- A high level of computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.

- Excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. You will need a good grasp of grammar, spelling and of the spoken word.

- Previous experience of working with databases is preferable (e.g. Access or Raiser’s Edge).

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Supporter Care Assistant to support our Brand and Relationships team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Care Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

Application

Before applying, please view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, People Partner before 30th January. Please read our privacy notice before applying.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Sunday 23 January 2022 at 11:30pm

Interview date Wednesday 26 and Thursday 27 January 2022 (virtual)

Are you a confident Supporter Care Administrator with a ‘can do’ attitude who is looking to further develop your Supporter Care career within a high-performing Fundraising Department?

About the role

We are seeking a Supporter Care Administrator to join our growing Fundraising and Communications department. Reporting to the Supporter Care Coordinator, the successful candidate will be one of two Administrators responsible for the delivery of a high standard of customer care and operational support that ensures that our supporters are at the forefront of everything we do.

Day to day responsibilities include importing of data, processing of voluntary income, management of enquiries and complaints, and maintenance of the fundraising database. The wider remit of the role includes liaising with internal stakeholders, third party suppliers, financial and non-financial supporters, and members of the public with an interest in the organisation’s work; contributing to the periodic review and update of team processes and procedures; and taking the lead on role-appropriate tasks under the guidance of the Supporter Care Coordinator. The post holder will be accountable for working to agreed KPIs and SLAs, and for consistently meeting regulatory requirements; ensuring timely, accurate and compliant administration of supporter-related activity.

What we’re looking for

Applicants should be able to demonstrate relevant customer/supporter care experience including income processing, experience of working with Raiser’s Edge or another fundraising database, strong organisation and prioritisation skills, and a keen eye for detail. The ability to manage both time and workload is a must, as is the ability to work independently in addition to contributing to the efforts of the wider team. The ability to develop and maintain mutually beneficial working relationships is essential, as is the ability to communicate in an effective and professional manner. Experience of working with ImportOmatic data integration software would be advantageous but is not essential.

What we offer

• Excellent Development and Growth Opportunities

St Mungo’s employees are encouraged to consider opportunities to develop new skills or progress including; secondments, internal transfers, application to new roles in the organisation or just to get involved in various projects happening within the organisation.

As a result last year 35% of our vacancies were filled by promotions. In 2019 we achieved We Invest in People Gold level accreditation and are one of just 3% of housing associations to achieve this standard; 82% of staff who took part in the IIP survey say St Mungo’s is a great place to work.

• A Diverse and Inclusive Work Place

At St Mungo’s is a Disability Confident Employer, we are in the top 100 of Stonewall’s Workplace Equality Index 2020 and we are. Equality, diversity and inclusion are central to the organisation's values and how we work.

We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves. Our Networks include: BAME, Carer’s and Parent’s, Lived Experience, LGBTQIA+, Disability Awareness, South West, Irish and Women’s Action.

• Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.

St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 we supported nearly 30,000 people who were either homeless or at risk of becoming homeless. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the document available tab at the top of the advert page on our website.

Closing date: 10:00am on 18 January 2022

Interview and assessments on: 27 January 2022

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

12 month fixed term contract 

The role

This is a varied role which operates at the heart of Breast Cancer Now’s Fundraising and Marketing department and liaises with all parts of the charity. Key aspects of the role include acting as the first point of contact for enquiries, processing donations and writing letters of thanks, maintaining accurate supporter records and supporting the wider department with internal queries. The successful candidate will join a friendly and welcoming team, committed to providing an excellent experience to our supporters.

About you

You will have excellent communication skills and a passion for providing a high level of customer service as well as great organisational skills and flexibility to manage a varied workload in a fast-paced working environment. You will also have a strong eye for detail and a proven ability to monitor and record information accurately on a CRM database. Previous experience of working within a fundraising environment is desirable but not essential.

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Although the role is based in our London office, we are following a blended approach between office and home working with a minimum or two days per week in the office for full-time staff members. However, following recent Government guidance, staff members are currently working from home if they can do so. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date Sunday 23 January 2022 at 11:30pm

Interview date Wednesday 26 and Thursday 27 January 2022 (virtual)