Database and supporter care manager jobs

Are you keen to contribute to sharing God’s kingdom and alleviating suffering? Are you passionate about building strong relationships and inspiring supporters? Do you thrive when you work as part of a team towards ambitious targets? If so, we have an exciting opportunity for you!

BMS World Mission is a Christian mission organisation founded in 1792. Today we are working in around 30 countries over four continents. We are passionate about making Jesus known across the world and transforming the lives of those we serve.

We’re looking for an Individual Giving Manager (9-month maternity cover) to achieve BMS’ fundraising strategy and goals by stimulating new and repeat donations from individual givers and leading creative innovative fundraising campaigns. You will also lead a small team of two Individual Giving Officers (one full-time and one part-time).

The successful candidate will be a fundraiser with a track record of meeting ambitious fundraising targets. You will develop and deliver an individual giving strategy and employ a range of retention and acquisition techniques. You will manage and oversee BMS’ appeals, regular giving, major donor and community fundraising programmes.

You will quickly build excellent relationships within BMS and with supporters and have a strong commitment to outstanding supporter care. This is an important role, at a critical time in the life of the organisation, and we are looking for a strategic, professional and knowledgeable fundraiser to deliver on our strategy.

This role is a 9 month maternity contract starting early June 2026 to early March 2027. This role can be hybrid with flexibility but would need to attend the Didcot office in agreement with your line manager.

The successful applicant will be a committed Christian. The nature of this role means that this is a specific occupational requirement.

Events, Community & Digital Fundraising Manager 
Salary: £40,000 – £45,000 per annum, plus benefits
Location: London N1
Full time: 37.5 hours a week

We’re a hybrid working employer, meaning you’re required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

Closing date: 23rd March 2026
First Interviews: 31st March and 1st April
Second interviews: w/c 13th April

At World Cancer Research Fund (WCRF), we’re passionate about saving lives through research, education and prevention. Around 40% of cancers could be prevented – and with your help, we can reach more people, inspire healthier choices and fund life‑changing research.

We’re now looking for an Events, Community & Digital Fundraising Manager to join our friendly and ambitious Fundraising Development team. If you love bringing people together, creating brilliant supporter experiences and using digital innovation to drive impact, this could be the role for you.

This is an exciting opportunity to lead and grow WCRF’s events, community and digital fundraising programmes at a time of real momentum.

You’ll play a pivotal role in shaping our fundraising future. You will build on the success of our running and challenge events, looking for new and innovative opportunities in the UK and internationally.

You will expand our community fundraising activity, supporting fundraisers with outstanding stewardship and supporter journeys.

You will also drive our digital fundraising strategy, developing engaging digital and virtual fundraising campaigns, using insight and data to optimise performance, test new ideas and maximise return on investment.

Alongside this, you’ll manage budgets, forecasting and reporting, ensuring ambitious income targets are met and also lead and support our Events & Community Fundraiser, helping them thrive and develop.

Working closely with colleagues across Fundraising, Health Information and Communications & Engagement (especially our Digital team), you’ll deliver integrated, engaging, data‑led campaigns aligned with WCRF’s mission that inspire supporters, grow income and deepen long‑term relationships.

You’ll be a creative, organised and collaborative fundraiser with experience across at least two of the following areas: events, community fundraising and digital fundraising.

You’re confident leading projects from idea to delivery, enjoy working with data and insight, and are excited by testing new approaches.

Most importantly, you care deeply about supporter experience and are motivated by making a real difference.

An interest in healthy living and cancer prevention is not essential but would be advantageous.

Join RUHX – Be part of something extra extraordinary.

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

RUHX are seeking a motivated and collaborative Charity Impact Manager to lead our internal grants programme and ensure that charitable funds deliver measurable impact for patients, families and staff.

You will play a key role in implementing our new grant‑making system to strengthen monitoring, compliance, approvals and financial forecasting across all restricted and unrestricted funds. Working closely with clinical, operational and fundraising teams, you will help shape a strong pipeline of strategically aligned projects and support the delivery of donor‑funded initiatives, including restricted grants and major donor commitments.

This is an exciting opportunity for someone with strong analytical skills, excellent relationship‑building capability, and a passion for improving patient and staff experience through effective, transparent and high‑impact charitable investment.

Main duties of the job

No two days in our team are the same. In this role you will spilt your time working onsite in the office in Bath, so that you can meet clinical colleagues across the hospital, with opportunities to work flexibly from home.  You will have a varied role which involves managing a wide range of duties and tasks including.

• Lead the RUHX internal grants process, ensuring all charitable expenditure is compliant and aligned to strategic priorities and donor intent.
• Support the implementation and management of a new grant‑making system that tracks assessments, approvals, expenditure, commitments and fund forecasting.
• Build strong relationships with RUH teams to encourage and support high‑quality, high‑impact grant applications.
• Work with the Development Team to deliver and monitor donor‑funded and restricted‑grant projects, ensuring accurate reporting for stewardship.
• Lead impact measurement and evaluation across all funded projects, producing clear and engaging reports for governance and donors.
• Monitor fund utilisation, project progress and risks, providing regular updates to senior leadership and the Charities Committee.

Salary: £52,000 per annum.

Location: Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s.

For this role, we expect someone to come into the office for two or more days a week. One of those days would be a Tuesday when Income Generation & Grants colleagues come into the office. You can work remotely for the rest of the time, but equally, you may prefer to work from the office full-time. You can discuss your preferences as they meet our business needs with your line manager at the start of your employment. You will also need to be available for some out of hours events in the evenings.

Contractually this role is London-based.

Contract: Permanent.  Full time role - 35 hours per week.

Benefits:

• 25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours
• Matched pension scheme up to 7% of salary
• Healthcare plan
• Support for staff with caring responsibilities
• Family-friendly culture

How to apply: CV and supporting statement - using Hospice UK’s supporting statement document – available on our website to download.

Closing date for applications: 10:00am on Sunday 29 March 2026.

Job Information:

The Role

This is an exciting time to join Hospice UK!  We are growing significantly as a charity and our brand awareness and profile has never been higher. 

You will have already proven you can raise significant funds from trusts and foundations and are now looking to develop your skillset and deepen your experience in an exciting new role. This is a great opportunity if you are ambitious and have the passion to excel. Hybrid working is part of the deal too, so you will be looking to work between time in the office and home.

As our Senior Philanthropy Manager we see you maximising the capacity of our well-established portfolio of warm trusts and foundations of all sizes via bespoke proposals and relationship management. You’ll also be developing exciting new business opportunities as we continue to grow our ambitious but achievable targets, with major income already pledged for future years. 

You will have the chance to work with large funders like the National Lottery, Wolfson Foundation, Masonic Charitable Foundation and others. You’ll be writing complex applications to secure new, multi-year income for interesting and fundable projects, as well as growing our pipeline of unrestricted income for the charity.

You will also be supporting the Head of Philanthropy and Philanthropy Manager (major donors) as well as line-managing the Philanthropy Assistant.

The Team

We are a supportive and collaborative team of four, focussed on delivering over £1.5M per year from trusts and major donors. Hospice UK offers a vibrant and rewarding work environment with a great culture of sharing, learning, social activities, and regular meet-ups. We work collaboratively, support each other, commiserate our failures and celebrate our successes!

At Hospice UK you will have the structure, support and opportunities to develop a stellar track-record and work towards your career goals. We pride ourselves as one of the best in the sector for providing excellent development and training opportunities for our fundraisers.

About You

You are a positive, creative, and proactive individual who embraces the challenge of a diverse portfolio. With success in cultivating new relationships, as well as managing existing donors, you will have the drive to succeed as a self-starter with excellent written and verbal communication skills. You’ll already have great database and prospect research skills, and pride yourself on your organisation and attention to detail. 

You will be able to quickly form relationships with internal and external partners, and act as a representative for Hospice UK. You will have a track record of generating income and hitting your targets through high quality applications and excellent reporting and account management.

More information is available in the candidate information pack, which is available on our website to download.

Type: Permanent, Full-time, 35 hours per week

Location: London, United Kingdom (Hybrid)

About MAP

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.

We are now responding to the largest emergency in our history. Over the last two years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity.

About the role

This is an exciting opportunity for somebody passionate about MAP’s work with a keen eye for detail, looking to enhance their data processing skills, to play a key role in maintaining MAP’s Dynamics 365 CRM system through a period of significant development. With Dynamics 365 introduced in 2024, the Supporter Database Officer will support the Charity with vital data imports. The postholder will work with a wide variety of data types with varied requirements including, but not limited to individuals, corporates, trusts, foundations, volunteers, campaigners, institutional donors, community groups, and challenge event participants. To enable this, they will work closely with the Supporter Care Team, Finance Team, wider Fundraising team and other internal stakeholders at MAP.

The management of financial data will feature prominently in the day-to-day responsibilities of the potholder. Collaborating with MAP’s Finance team, third party payment providers and external suppliers, the postholder will support the secure and efficient processing of payments data. The postholder is responsible for supporting complex data imports, applying accurate coding, and supporting financial reconciliation to monthly deadlines.

The Supporter Database Officer will work closely alongside the Senior Supporter Database Officer and Supporter Database Manager. In addition, they will support the work of the Performance & Insights team within the Fundraising team and the technical CRM lead in the Technology team.

Key Responsibilities

The Supporter Database Officer is responsible for supporting the effective operation of MAP’s Dynamics 365 CRM system, with a particular focus on data imports, income processing and data quality. The role involves carrying out regular and complex data imports from payment providers, response handling agencies and internal teams, ensuring secure data handling and adherence to established processes. The postholder supports ongoing improvements to import procedures and contributes to maintaining clear documentation.

A significant part of the role involves supporting accurate and timely income processing. Working closely with the Finance team, the postholder applies correct coding to income, assists with daily and monthly reconciliation processes, investigates discrepancies across systems and helps maintain appropriate audit trails and financial controls.

The role also supports CRM development and system enhancements by working with colleagues across Fundraising to understand requirements and assisting with testing new functionality or third-party integrations. The postholder ensures compliance with MAP’s data protection policies, maintains accurate consent and suppression records, and escalates any data quality or compliance concerns as needed.

In addition, the Supporter Database Officer responds to data queries from internal stakeholders, supports reporting and data selection requests, contributes to user documentation and training, and deputises for the Senior Supporter Database Officer when required.

About You

You will have experience working with CRM systems or large datasets and an understanding of data import processes. You will possess strong Excel skills and be willing to develop your technical knowledge further, including SQL. Experience supporting income processing and financial reconciliation is desirable, alongside an understanding of CRM system design principles.

You will demonstrate excellent attention to detail, strong analytical and problem-solving skills, and the ability to investigate and resolve data discrepancies. You will be organised, adaptable and able to meet deadlines in a fast-paced environment, with strong communication and teamwork skills.

An awareness of GDPR, fundraising regulations and financial controls is essential. Experience within a charity CRM environment, supporting fundraising communications or working with supporter data, as well as familiarity with SQL or data visualisation tools such as Power BI, would be advantageous.

RECRUITMENT PROCESS

Interviews will take place on Microsoft Teams. 

 How to Apply

Please submit your CV on our career site before the deadline of 12:00 noon GMT on Wednesday 18/03/2026.

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Type: Permanent, Full-time, 35 hours per week

Location: London, United Kingdom (Hybrid)

About MAP

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon.

We are now responding to the largest emergency in our history. Over the last two years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and work to secure their rights to health and dignity.

About the role

This is an important opportunity for somebody passionate about MAP’s work with an interest in system design, strong data skills and an eye for detail to play a key role in shaping and maintaining MAP’s Dynamics 365 CRM system. With Dynamics 365 introduced in 2024, the Senior Supporter Database Officer will play a vital role in meeting the charity’s data import needs and enhancing its infrastructure. The postholder will be involved in system design and data quality management associated with a wide variety of data types with varied requirements including, but not limited to individuals, corporates, trusts, foundations, volunteers, campaigners, institutional donors, community groups, and challenge event participants. To enable this, they will work closely with the Supporter Care Team, Finance Team, wider Fundraising team and other internal stakeholders at MAP.

The management of financial data will feature prominently in the day-to-day responsibilities of the postholder. Collaborating with MAP’s Finance team, third party payment providers and external suppliers, the postholder will deliver the secure and efficient processing of payments data. The postholder is responsible for completing complex data imports, applying accurate coding, and supporting financial reconciliation to monthly deadlines.

The Senior Supporter Database Officer will closely support the work of the Supporter Database Officer and will deputise for the Supporter Database Manager when required. In addition, they will support the work of the Performance & Insights team within the Fundraising team and the technical CRM lead in the Technology team.

Key Responsibilities

The Senior Supporter Database Officer is responsible for maintaining the integrity, accuracy and effective use of MAP’s Dynamics 365 CRM system. The role leads on complex data imports from payment providers, agencies and internal teams, ensuring robust processes, strong data quality controls and clear documentation. The postholder oversees secure data handling and conducts regular quality checks to maintain system accuracy.

A key aspect of the role is income processing and financial reconciliation. Working closely with Finance, the postholder ensures accurate coding of income, supports daily and monthly reconciliations, investigates discrepancies and maintains appropriate audit trails and financial controls.

The role also contributes to CRM development by gathering requirements from Fundraising colleagues, supporting system improvements and assisting with testing and implementation. The postholder ensures compliance with data protection regulations, maintains consent records and supports reporting and data insight needs across Fundraising.

As a senior team member, they provide guidance to the Supporter Database Officer, deliver user training and deputise for the Supporter Database Manager when required.

About You

You will have strong experience working with CRM systems, ideally Microsoft Dynamics 365, alongside advanced Excel skills and working knowledge of SQL. You will be confident managing large datasets, complex imports and income reconciliation processes.

You will demonstrate excellent attention to detail, strong analytical and problem-solving skills, and the ability to translate business needs into effective system solutions. Experience working with supporter or customer data, alongside knowledge of GDPR and financial controls, is essential.

You will be an effective communicator, comfortable working across teams and with external suppliers, and able to manage competing priorities in a fast-paced environment. Experience within a charity CRM function and familiarity with tools such as Power BI would be advantageous.

RECRUITMENT PROCESS

Interviews will take place on Microsoft Teams. 

 How to Apply

Please submit your CV on our career page before the deadline of 12:00 noon GMT on Wednesday 18/03/2026.

Equal opportunities

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Background checks

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. Link in that safeguarding and ethical conduct.

Disclaimer
 
**MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications.     
 **We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting

Do you have experience in customer service and love speaking to people? Do you want to help deliver an excellent supporter experience to support raising funds for a charity? If so, come and join our London team and contribute to the incredible work that we do across Sue Ryder.

You will be responsible for:
• Responding to customer/supporter queries, questions, and complaints across multiple channels.
• Processing and reconciling fundraising income at Sue Ryder.
• Thanking supporters for their donations and assisting with the delivery of supporter/customer journeys, or aspects of supporter journeys.
• Assisting with the management of compliance and best practice at Sue Ryder.
• Responsible for the day-to-day maintenance of the Fundraising Database

About You
The successful candidate will have good communication skills both written and verbal. You will be organised with the ability to work within a team. Ideally you will have experience with managing a customer ticket system or group inbox with excellent attention to detail and an understanding of the importance of data quality.

This is an excellent entry level opportunity for a capable and proactive individual to advance their career and learn about all aspects of Supporter Care.

Minimum Essential criteria:
• Computer literate with experience using Microsoft programs such as Word and Excel
• Experience of data entry, and understanding of the importance of data quality
• Strong standard of numeracy, comfortable manipulating large and complex spreadsheets
• Available for hybrid working, 2 days in London minimum

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Closing date: 30th March
Interviews: TBC

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.

We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process.

If you want more than just a job, we want you.
Join the team and be there when it matters.

We are looking for an interim Head of Legacies, In Memory and Supporter Care to play a vital role in strengthening the supporter experiences and relationships that help power our lifesaving work.​

This is a 12 month offering a rare opportunity to step into a leadership role where you’ll help shape and deliver our Legacy, In Memory and Supporter Care programmes. You’ll put insight, compassion and supporter needs at the heart of everything we do. You will lead a talented team to inspire people to give in meaningful ways, deepen their connection with our cause, and help us grow sustainable income that ensures we can be here for anyone who needs us.​

We're looking for someone who can drive our ambitious plans to grow our legacy income. ​Working collaboratively across teams and directorates, particularly Data, Finance and External Engagement, making sure our strategies are based on insight and are effective in communicating the need.​

With significant direct marketing experience, ideally across legacy and in memory fundraising, strong leadership capability and a passion for exceptional supporter care, you’ll bring the expertise and energy needed to help us reach new audiences and build long lasting supporter relationships.​

If you’re driven by purpose, motivated by insight and inspired by the chance to make a real difference, we’d love you to join us.​

Contract terms:

• £55,000 - £60,000 per annum, plus benefits
• 12 month fixed term contract (maternity cover)
• Full time hours are 35 hours per week, but we are passionate about flexible working, talk to us about your preferences.
• Linked to our Ewell (Surrey) office
• In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month

​

​What you'll do:

• Lead the delivery of Samaritans’ legacy and in-memory giving strategy
• Deliver excellent supporter experience, maximising the attraction and retention of our supporters
• Grow and sustain Samaritans’ legacy income in line with our fundraising strategy
• Encourage, explore and develop our supporter care approach to help improve our supporter experience and retention
• ​Build and manage strategic relationships with external agencies and suppliers
• Produce comprehensive campaign evaluations and make recommendations for continuous improvement
• Lead and develop a high-performing team through a culture of ambition and proactive performance management

​

What you’ll bring:

• ​A supporter led mindset and approach
• Demonstrable experience of delivering income growth from legacies and in-memory income streams
• Experience of understanding, using and reporting on data for marketing purposes
• Experience of using a range of marketing channels and approaches, including a strong understanding of different audience needs to maximise income generation
• Excellent people management skills with experience of leading a high performing team
• Strong understanding of budgeting, forecasting and financial reporting
• Skilled in strategic thinking and planning, with a creative approach to solving complex problems
• Confidence in negotiating and influencing at senior levels of the organisation
• Strong understanding of fundraising legislation​

For full Job Description and Person Specification click here

​

Why Samaritans?

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.​

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.​

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.

​

​ Criminal record check (DBS):

We take safeguarding seriously at Samaritans and follow safe recruitment practices. As this role has direct contact with children and adults at risk, this role will require an Enhanced DBS check.

At offer stage, as part of the conditional job offer, we will require the candidate to disclose in full, spent and unspent convictions by completing a declaration form. The declaration form will only be seen by those who need to see it as part of the recruitment process. 

​

Apply now

If this sounds like the opportunity for you, please apply. You will be asked to answer some short application questions and to upload your CV. 

1. Please tell us about your experience leading and growing a fundraising programme, ideally in legacy and/or in-memory income streams. We’re interested in examples of strategies you developed, how you applied insight to shape your approach and how you measured the outcomes you achieved.
2. How do you ensure supporters receive a high quality, compassionate and consistent experience across their journey?
3. Please describe a situation where you influenced senior stakeholders or collaborated across departments to deliver a fundraising or supporter engagement outcome.
4. Please provide an example of how you have built, led and motivated a high performing team.

​

Applications close: ​09:00am on Monday 30th March

1st stage Interviews: w/c 6th April 2026 (online)

Second stage interviews will be held in person, at our office in Ewell (Surrey) w/c 13th April​

​

At Samaritans, human connection is at the heart of everything we do.

We do not use AI at any stage during the selection process. Your application will always be carefully reviewed by the recruiting manager or a member of the Talent Attraction Team.

We kindly ask that you avoid using AI tools to generate your application or interview answers. We want to hear your own ideas, insights, and writing style so your unique strengths can shine through.

Sue Ryder is looking for an experienced Online Community Manager to lead the strategic development and day-to-day management of our Online Bereavement Community, one of the UK’s leading digital support spaces for people who are grieving.

About the role:

Strategic and day-to-day management of our busy and sector-leading Online Bereavement Community to ensure it grows and develops in line with organisational priorities. Our community provides a safe but vibrant place for those who have been bereaved or who are caring for somebody at the end of their life to share their story, find support and support others.

The role includes developing new online services within the online community platform that relate to the organisation’s aim of supporting people at a most difficult time.

About you:
As Online Community Manager, you will manage and nurture an active online forum where people can share experiences and connect with others who are grieving. Working closely with colleagues across Digital, Marketing and our Grief and Bereavement teams, you will ensure the community remains a safe and supportive space, while continuing to grow and reach more people who need support.

You’ll be passionate about the power of online communities to connect and support people. You’ll combine strong community management and moderation skills with empathy and emotional intelligence, enabling you to engage sensitively with people who are grieving.

Essential Criteria
• Demonstrable experience of day-to-day online community/forum management, including moderation, to support service users
• A good understanding of UX and how the user journey contributes to an optimum experience for community members
• Experience in tracking and monitoring platform usage to identify areas for improvement and optimisation
• Experience of working with or managing volunteers
• Ability to use insights and analytics tools, such as Google Analytics and Hotjar
• Understanding of email newsletter best practice to maximise engagement
• Experience of managing an external moderation agency
• A strong understanding of service user audiences and their behaviours online

Desirable Requirements
• Experience using Discourse to manage online communities and DotDigital to manage email communications
• Experience of working in the not-for-profit, bereavement or health sectors
• Wider understanding of digital marketing tactics
• Experience of out-of-hours/on-call moderation
Interviews will be conducted on a rolling basis and early applications are encouraged.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.

Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online 
• Structured induction programme and learning and development opportunities.

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process 

If you want more than just a job, we want you.
Join the team and be there when it matters.

Battersea has entered an exciting phase of innovation and transformation as we embark on the second year of our new five-year strategy. With increased investment in income generation starting, we are expanding our team to drive the growth necessary to achieve our organisational goals.

Trust fundraising at Battersea has grown significantly over the past few years, from £1m in 2022 to £2.6m in 2025. Working closely with another Trusts Manager, the Trusts Officer and Trusts Lead, you will secure vital funding from Trusts and Foundations to support the welfare of dogs and cats across the UK and internationally.

As the Trusts Manager, you will manage your own portfolio of five-figure Trust donors and take ownership of relationships to secure funding from both existing and new supporters. You will also support the Trusts Officer to deliver bi-annual Small Trusts Mailings and the Trusts Lead to deliver significant partnerships.

You will be proactive and motivated, with a passion for animal welfare and an aptitude for building relationships. You are a strong communicator with excellent writing skills which will enable you - with support from the team - to craft compelling funding proposals that resonate with donors.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year
• Discounted gym membership and cycle to work schemes
• Employee Assistance Programme and access to Wellbeing Resources
• Generous pension contributions - up to 10% employer contribution
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
• Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date: 27th March 2026
Interview Date(s): First Round - w/c 13th April 2026; Second Round - w/c 20th April 2026

For full details on the role, please download the recruitment pack.

Help tackle loneliness among older people in care homes

Thousands of older people living in care homes receive few or no visitors. Friends for Life Bedford exists to change that.

Through our befriending and group activities, we bring companionship, connection and meaningful relationships to care home residents across Bedfordshire.

We are now looking for an Administrator to ensure our volunteer services run smoothly, safely and efficiently — enabling more residents to receive the support they need.

About Friends for Life Bedfordshire

We are a Bedford-based charity working to address the social isolation of older residents in Bedfordshire’s care homes.

Founded in 2007, we have grown from a small local initiative to a registered charity with c90 volunteers supporting more than 30 care homes across Bedford Borough. In the last year, over 1,100 care home residents received our services.

The Role

You will take ownership of the charity’s core volunteer administration processes, ensuring they are efficient, accurate and fully compliant with safeguarding and data protection requirements.

This is a critical operational role. Delays or inaccuracies in volunteer administration directly impact how quickly we can onboard volunteers and support care home residents.

You will manage recruitment administration, DBS and compliance tracking, and key data systems, while producing reports that help the organisation understand and improve its impact.

This role is suited to someone who is highly organised, comfortable working with data and systems, and confident operating in a compliance-focused environment.

Key Responsibilities

Volunteer Administration & Onboarding

• Manage the end-to-end administration of volunteer recruitment
• Issue registration forms, respond to enquiries and proactively follow up with applicants
• Obtain references and coordinate DBS checks in line with safeguarding requirements
• Ensure volunteers progress efficiently through the recruitment process

Volunteer Induction & Compliance

• Arrange and administer volunteer induction (“Welcome Day”) sessions, including logistics and materials
• Book volunteers onto induction once all checks are complete
• Monitor DBS renewal dates and co-ordinate refresher checks to ensure no active volunteer is without a current DBS certificate.

Data, Systems & Reporting

• Maintain accurate and up-to-date volunteer and service records in line with GDPR
• Manage and develop online forms (e.g. JotForms) to support data collection and processes
• Analyse data and produce regular reports to support monitoring, evaluation and funding requirements
• Provide reports and insights to support decision-making by the Board of Trustees

General Administration

• Maintain records such as ID badges, training and safeguarding documentation
• Support communication and coordination between volunteers, care homes and staff
• Provide administrative support across the organisation as required
• Support the production and distribution of newsletters and other communications to homes and volunteers

About You

We are looking for someone who is organised, detail-focused and takes ownership of their work.

You will likely bring:

• Strong administrative experience, ideally within a compliance-heavy or regulated environment
• Excellent attention to detail, particularly when handling sensitive or confidential data
• Experience managing databases and maintaining accurate records
• Strong IT skills, including Microsoft Excel and online systems
• Confidence analysing data and producing clear, accurate reports
• Ability to manage multiple tasks and prioritise effectively
• Good written communication skills
• A clear understanding of confidentiality, GDPR and data protection principles

This role may particularly suit someone who:

• Wants a flexible, meaningful part-time role
• Enjoys structured, process-driven work with clear ownership
• Is confident working with data, systems and compliance requirements
• Thrives in a small organisation where they can take initiative and responsibility

What We Offer

• £13.91 per hour (£13,018 per year for 18 hours a week)
• Employer Pension
• Flexible and Hybrid working
• A supportive and passionate team of staff, volunteers and trustees
• The chance to transform the lives of care home residents every single week

How to Apply

Please submit your CV and a short covering statement outlining how your experience aligns with the position.

Selection will be via an interview.

Please note that applicants must have the right to work in the UK and be able to evidence this prior to interview.

Finally, the role is subject to an Enhanced DBS check.

Manager (Chief Executive) – Chorlton Good Neighbours
Location: Chorlton, Manchester
Salary: £35,000 - £40,000 per annum
Contract: Permanent, full time

Could you be the steady, friendly, hands-on leader who helps more people in Chorlton feel connected, fulfilled and valued?

About Chorlton Good Neighbours
Chorlton Good Neighbours is a small, well-loved neighbourhood charity with roots back to the late 1960s, working to reduce loneliness and support older people across Chorlton and adjacent neighbourhoods. Our work is local, practical and volunteer-led: befriending, home visits, transport, weekly activities, monthly teas, intergenerational groups and occasional day trips are all delivered with warmth and care.

Our volunteer base is extraordinary - around 100 volunteers support drivers, befrienders, activity leads, admin roles and trustees - and in 2024–25 we supported 474 people in total. Funding is a mixed model of public grants, local donations and modest earned income and the charity holds healthy funds to deliver our work.

This is a practical, hands-on, delivery-focused leadership role: you will lead a neighbourhood organisation through planned transition, preserving the community culture that makes CGN trusted, while introducing proportionate systems and succession approaches that secure its future. You will also spend substantial time supporting and supervising volunteers and facilitating activities alongside strategic duties.

As our next Manager (Chief Executive), you will:

• Strategy & Impact: Lead the development and delivery of a clear long-term strategy that sustains CGN’s neighbourhood impact and reduces social isolation amongst older people.

• Governance & Finance: Strengthen proportionate financial controls, grant monitoring and reporting while working closely with trustees including the Treasurer.

• Operational Leadership: Manage day-to-day delivery of volunteer-led services and introduce accessible procedures and safeguarding arrangements.

• Income Generation: Support fundraising and bid activity to secure multi-year funding and diversify local income streams.

• Community & Partnerships: Act as CGN’s visible ambassador, maintaining and developing relationships with Manchester City Council, NHS partners and local organisations.

• Volunteer Development: Recruit, induct and support volunteers and facilitators, building a resilient volunteer pipeline and clear role pathways.

• Brand & Profile: Promote CGN’s offer across local channels to maintain footfall, attract new supporters and celebrate members’ stories.

• Premises & Risk: Work with trustees on lease and premises issues and maintain a robust risk register to protect continuity of service.

Who you are

• An experienced, hands-on manager with significant experience of running small, community-facing charities or local services and a hands-on approach to operational delivery.

• Demonstrable expertise in recruiting, supporting and retaining volunteers, with confidence in DBS/safeguarding practice and volunteer supervision.

• Highly organised with strong event/activity planning skills, practical problem solving and attention to detail.

• Financially literate - comfortable with budgeting, grant monitoring and basic financial controls and able to work with volunteer finance leads.

• An excellent communicator: approachable, diplomatic and skilled at building trust with older people, volunteers, trustees and statutory partners.

• Values driven, emotionally resilient and committed to inclusivity and dignity in later life.

• Desirable: experience of Age-Friendly programmes or befriending schemes and local credibility or knowledge of Manchester/South Manchester.

Why Chorlton Good Neighbours?

• Meaningful local impact - lead a well-regarded neighbourhood charity with deep community trust and a broad activities programme.

• Strong volunteer culture - join an organisation supported by around 100 committed volunteers and an engaged trustee board.

• Secure footing to build from - healthy funds and a clear focus on securing multi-year funding and premises.

• Hands-on role with strategic scope - keep delivery at the heart of the job while developing proportionate systems and succession planning.

• Supportive transition - trustees have planned a careful handover and you will be supported through induction and the subsequent recruitment of a part-time assistant.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 13th April 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Role Overview:
The Talent Set is pleased to partner with a respected charity to recruit a part-time Interim Supporter Care Officer. This role involves delivering exceptional supporter stewardship, maintaining accurate supporter data, and fostering positive relationships with donors to enhance engagement and contribution.

Key Responsibilities:

• Serve as the front-line contact for supporters, handling calls, emails, and letters with professionalism and care.
• Maintain accurate supporter records within the donor database, ensuring GDPR compliance and confidentiality.
• Prepare and send timely thank you communications and process various donation mechanisms, including direct debits, standing orders, and Gift Aid.
• Generate reports on donation activities and supporter engagement to inform stewardship strategies.
• Support mailing campaigns, event invitations, and follow-up communications with attention to detail.
• Process donations securely, reconcile accounts, and support financial administrative tasks in line with organisational procedures.
• Participate in fundraising events, providing support and ensuring supporter satisfaction.
• Collaborate with team members to enhance supporter experience and refine database procedures.
• Perform general administrative duties such as mail processing, stock management, and assisting with audits.

Person Specification:

• Experience in supporter or customer care within a charity or similar environment.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent written and spoken communication skills.
• Proficient in IT tools; experience with donor databases like Donorfy is advantageous.
• Attentive to detail with accuracy in data handling and financial processing.
• Self-motivated and able to work independently with a professional and compassionate approach.
• Comfortable working on-site in central London, with flexibility for hybrid working.
• Ability to juggle a demanding workload and adapt to changing priorities.

What’s on Offer:

• Salary: £29,000 - £35,000
• Location: Hybrid – Central London
• Contract: Part-time (3 days per week) - 6 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Senior Database Officer 

Tommy's 
Fixed Term – 12 months | £35,500–£37,000 | 35 hours per week 
Hybrid (minimum 2 days per week in our London office) 

Reporting  to: Head of Data 

Location 

Head Office: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB 
Hybrid between home and office (minimum two days per week in the office for full-time colleagues). 

About Tommy’s 

Tommy’s is the UK’s leading pregnancy research charity. We exist to make pregnancy and birth safe – for everyone. Through world-class research, information and support, and campaigning for change, we work to reduce rates of miscarriage, stillbirth and premature birth. 

We are committed to tackling inequities in pregnancy outcomes and building a diverse, inclusive organisation that reflects the communities we serve. 

The Role 

As Senior Database Officer, you will be responsible for managing and optimising our CRM system, Raiser’s Edge NXT, ensuring high standards of data quality, compliance and reporting. 

You’ll act as a key internal contact for data-related processes, supporting colleagues across the organisation, while contributing to continuous improvement projects that strengthen how we use data to grow income and impact. 

Key Responsibilities 

• Manage, maintain and optimise Raiser’s Edge NXT to ensure accurate and up-to-date data 

• Process all incoming donations, ensuring correct coding and data integrity 

• Maintain high standards of data quality, GDPR compliance and robust data controls 

• Manage data-related enquiries and provide timely support to internal teams 

• Process regular Gift Aid claims 

• Complete monthly reconciliation with finance systems 

• Lead data cleansing and housekeeping projects (including consent and Gift Aid reviews) 

• Improve processes to increase efficiency, automation and accuracy 

• Train and support colleagues in effective CRM use 

• Deliver regular and ad hoc reports, analysis and data selections to support fundraising and marketing 

What Success Looks Like 

• CRM income reconciles accurately with finance systems 

• Data is accurate, complete and up to date 

• CRM processes are fully compliant with GDPR and best practice 

• Colleagues feel confident using the system and supported in their work 

About You 

Essential Experience & Skills 

• Proven experience managing a CRM system in a Database Officer (or similar) role 

• Experience acting as a system administrator (managing users, access and settings) 

• Strong understanding of GDPR and supporter data best practice 

• Ability to explain technical concepts clearly to non-technical colleagues 

• Experience training and supporting colleagues with varying technical confidence 

• Excellent attention to detail 

• Strong communication and relationship-building skills 

• Ability to manage multiple priorities and meet deadlines 

• A proactive, solution-focused approach to improving systems and processes 

Desirable 

• Experience with Raiser’s Edge NXT 

• Experience producing data selections 

• Experience writing SQL queries 

• Experience creating dashboards or reports using Power BI (or similar) 

• Knowledge of fundraising techniques (e.g. direct mail, digital, supporter journeys) 

Working at Tommy’s 

We actively encourage applications from people of all backgrounds. As pregnancy outcomes in the UK are not equal across communities, we particularly welcome applications from people from minoritised ethnic backgrounds and other groups that are underrepresented in the charity sector. 

We are committed to creating an inclusive workplace where everyone feels valued and able to thrive. If you don’t meet every requirement listed but feel this role could be a good fit, we’d love to hear from you. 

We are happy to discuss reasonable adjustments at any stage of the recruitment process. Please let us know how we can support you. 

Why Join Us? 

• Meaningful work with real-world impact 

• Flexible hybrid working 

• A supportive and collaborative culture 

• Opportunity to lead and shape data improvements in a growing charity 

If you’re passionate about data integrity, continuous improvement, and using systems to drive impact, we’d love to hear from you. 

Apply via CharityJob and help us make pregnancy and birth safe – for everyone.