Database and supporter care manager jobs

Supporter Acquisition Executive

We are looking for a confident and driven marketer who is eager to join a hard-working and ambitious Individual Giving team. As the fastest growing medical research charity in the UK, we're proud that the Individual Giving team is continuing to produce highly successful campaigns, driving income, and acquiring the most engaged new supporters.

Working with teams across the charity, you'll be supporting the Senior Officer and Officer to plan and deliver direct marketing campaigns across a range of channels, including digital and print. You'll also work with external agencies to support campaign delivery. Activity within the acquisition portfolio is varied, from helping to develop online supporter journeys and prize-led campaigns to supporting training and campaign communications. Your work will help drive income and attract new, engaged supporters to the charity. This is an entry-level role suited to someone organised, detail-focused and keen to develop a career in fundraising, marketing, or supporter communications.

On a day-to-day basis, the post holder will support campaign activity, compile regular reports across a range of financial and non-financial KPIs, and help ensure compliance with the latest regulations and codes of practice.

The successful candidate will help the team deliver well-organised, accurate and timely direct marketing activity. They will keep campaign administration on track, maintain reliable records, communicate clearly with colleagues and suppliers, and show enthusiasm for learning about supporter engagement and fundraising.

The successful candidate will be eager to learn and develop and will bring a proactive approach to supporting a collaborative team with ambitious goals.

You'll be part of a team that works across a multitude of channels; speaking to range of audiences with one theme in common - compelling people to support our work and bring about life-changing dementia treatments.

Key Responsibilities:

· Support the planning, coordination, and delivery of successful campaigns across a range of channels, including digital and print.

· Assist with preparing campaign briefs, schedules, fundraising scripts, and other marketing materials.

· Help maintain accurate supporter data, ensuring records are updated carefully and in line with data protection requirements.

· Liaise with internal teams and external suppliers to help ensure campaign activity is delivered on time and to agreed standards.

· Process invoices, purchase orders, and other routine financial administration linked to campaign activity.

· Help ensure all campaign activity complies with relevant regulations and codes of practice.

· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.

· Assist with reporting by gathering campaign results, updating trackers, and maintaining accurate records.

· Proofread campaign materials and help ensure communications are accurate, consistent and supporter focused.

· Conduct monthly competitor analysis, support weekly call listening, monitor social media comments relating to campaigns, and share team updates on the intranet.

Knowledge, skills and experience needed:

· Good organisational skills and the ability to prioritise workload.

· Focus on results and continuous improvement.

· Excellent attention to detail.

· Excellent written and verbal communication skills and the confidence to communicate with people of all levels.

· Agency management skills.

· Use of CRM or database systems.

· Strong team player and self-motivator.

· Flexibility to work some unsocial hours and willingness to travel independently.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £24,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 5th July 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

The Youth Endowment Fund  

Programme Delivery Manager - Change Team 

 
Reports to: Senior Grants and Commissioning Manager 

Salary: £42,000 

Location: Central London or Hybrid 

Contract: 2-year fixed term – potential to extend 

Closing date: 9 am, Tuesday 14th July 

Interview dates: 28th and 29th July 

About the Youth Endowment Fund 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them. 

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference. 

One of the most important things we do is turn evidence into action through our change programmes, working directly with schools, local leaders and services to change practice and prevent violence. To deliver these programmes well, we need clear plans, smooth commissioning and procurement processes, accurate data and strong coordination across teams and partners.

The Programme Delivery Manager role is critical to making that happen, and it has two distinct elements: 

Programme management for two Change programmes: You’ll be the hands-on programme lead for two of our main change programmes. You’ll work closely with the Change delivery team to put clear, aligned plans in place and then brilliantly manage those plans day to day, making sure everyone knows what’s expected of them and by when. 

Commissioning and procurement support for the whole Change team: You’ll also be the go-to source of guidance and advice for Change colleagues who are procuring or commissioning other activity. You’ll help the team navigate processes correctly, ensuring commissioning is captured and maintained accurately in Salesforce and keep our ways of working consistent across the team. By keeping us organised and on track, you’ll help us maximise the impact of every pound we invest. 

Key responsibilities 

Your role has these two distinct but complementary elements. The first is hands-on programme management for two of our main Change programmes. The second is acting as a source of guidance, advice and practical support on commissioning and procurement for the wider Change team. Together, these responsibilities are essential to keeping our programmes on track and our commissioning processes running smoothly and consistently. A detailed list of your key responsibilities is given below: 

1: Hands-on programme management for two Change programmes 

• Lead programme planning and coordination: 

• Work with the delivery team to make sure we have clear, aligned programme plans in place, with timelines, milestones and owners for every workstream. 

• Brilliantly manage those plans day to day, making sure everyone knows what’s expected of them and by when, and that the team stays on track across multiple demanding workstreams. 

• Track dependencies and progress, flag risks to delivery early and coordinate solutions before issues become blockers. 

2: Guidance, advice and practical support on commissioning and procurement for the Change team  

• Manage contracts and commissioning for delivery partners 

• Draft, prepare and execute agreements and subsequent variations with delivery partners and commissioned providers, using Adobe e-Sign where required. 

• Accurately input and maintain all programme data in Salesforce, including deliverables, financial commitments, payment schedules and supporting documents. 

• Ensure timely reporting and compliance with contractual requirements. 

• Resolve payment queries and discrepancies quickly, chasing outstanding invoices and reports where needed, and conduct regular data accuracy spot checks in Salesforce. 

• Support process improvements and ways of working 

• Work with the Senior Grants and Commissioning Manager to keep the team’s commissioning and procurement processes consistent with YEF-wide ways of working. 

• Develop and maintain simple, effective tools for planning, tracking and reporting, building on the systems we already use (including Salesforce). 

• Identify and suggest process enhancements to drive efficiency and consistency across our programme and commissioning operations. 

• Enable effective communication and reporting 

• Serve as the central point of contact for programme delivery, commissioning and procurement requests across the team, ensuring streamlined processes and avoiding duplication. 

• Provide timely responses and clear communication to internal teams and external partners to keep everything moving. 

• Keep senior leadership informed with forward plans, dashboards and progress updates to support better strategic decisions. 

About you 

You’re this sort of person: 

• You’re highly organised and detail-oriented: You can manage multiple workstreams, plans and deadlines without losing sight of accuracy. You take pride in keeping programmes, systems and processes running smoothly. 

• You’re confident with systems and data: You’ve worked with CRM, project management or grant management platforms (ideally Salesforce) and understand the importance of data integrity. You’re comfortable creating, updating and checking records to ensure everything is correct. 

• You like getting things done: You’ve got a track record of making things happen and ensuring tasks are completed on time. You’re reliable and take ownership of your responsibilities. 

• You’re proactive and solution-focused: When something doesn’t match up, like a milestone, payment request or contract detail, you don’t just flag it, you work to resolve it quickly and effectively. 

• You’re brilliant at improving and organising things: You enjoy finding ways to make processes better and more efficient. You’re good at understanding how things work and making them work even better. 

• You’re a great communicator: You build strong relationships with colleagues and external stakeholders providing clear guidance and timely responses. People trust you to keep things moving. 

• You thrive in a support role: You like being the person who makes things happen behind the scenes. You’re motivated by helping teams work efficiently and keeping complex programmes on track. 

• You learn fast and adapt easily: You’re comfortable picking up new systems, processes and ways of working. You’re curious and always looking for ways to improve how things are done. 

• You care about impact and inclusion: You want your work to make a difference in the community and are committed to equality, diversity and inclusion in everything you do. 

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

Hybrid Working Details     

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.      

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.  

To apply 

To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 9am Tuesday, 14th July 2026. 

You’ll be required to provide proof of your eligibility to work in the UK. 

Interviews will take place in the week commencing: 27th July 2026. 

Benefits Include  

• £1,000 professional development budget annually  

• 28 days holiday plus Bank Holidays   

• Four half days for volunteering activities   

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year   

• Death in service - 4 times annual salary   

• Flexible hours. Core office hours 10am – 4pm   

• Financial support including travel and hardship loans   

• Employer contributed pension of 5%  

Personal Data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 
 

The Youth Endowment Fund 

Senior Evaluation Manager

Reports to: Head of Evaluation

Salary: £54,300 

Location: Central London, hybrid* 

Contract: 24 months full-time (Fixed term contract) 

Application deadline:  5pm, Monday 6th July 2026 

About the Youth Endowment Fund 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

All of us will experience violence at some point in our lives. For many children, it is a daily reality. Each year, tens of children are killed, hundreds are hospitalised, 1 in 5 teenage children are victims and the majority admit to feeling afraid of violence. It scares them when they travel home from school, prevents them from going out and makes the most vulnerable feel like they don’t matter. It is taking lives, traumatising families and dividing communities. It robs potential, progress and hope. But it doesn’t have to be this way.

The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives. 

The evaluation team contributes to the design and implementation of the fund’s various funding rounds. The team is also responsible for assessing, appointing, monitoring, and the quality assurance of rigorous impact evaluations from experts in the field. The Senior Evaluation Manager will play a key role in leading evaluation work. The post holder will also lead a team of evaluation managers, ensuring they have the support to deliver a portfolio of evaluation projects. 

Key responsibilities 

The core of your job is to ensure that we are excellent at evaluation, so that we can find out the very best ways to prevent young people and children from becoming involved in violence. 

Evaluation 

Working with the Head of Evaluation the post holder will: 

• Implement the processes for assessing the quality of evidence underpinning applications to the fund and making funding recommendations to the Grants and Evaluation Committee. 

• Shape the evaluation approach for individual grant rounds, including leading on this for a small number of rounds. 

• Act as a source of expertise on the statistical underpinnings of YEF’s evaluation work, including on issues such as  power calculations, regression analysis and  missing data.

• Lead the delivery of YEF’s evaluation work, designing, commissioning and managing complex and large-scale RCTs and QEDs

• Be responsible for YEF’s evaluation policies and reporting templates, ensuring they remain consistent and fit for purpose. 

• Be responsible for the ongoing development of YEF’s commissioning guidance. 

Team management 

The post holder will likely lead the recruitment, management and development of a team of evaluation officers and will: 

• Ensure they have the knowledge, skills and support to carry out their work effectively. 

• Provide regular feedback and coaching on written outputs. 

• Supervise and project manage the team’s evaluation work, providing quality assurance and monitoring of progress against project plans and project budgets. 

Collaborative working 

The post holder will contribute to the wider YEF team and will: 

• Be accountable to YEF’s Fund Leadership Team for the delivery of evaluations, on time and on budget, including reporting on risks and issues. 

• Work closely with colleagues across YEF and specifically the Programme team. 

• Ensure high-quality evidence is at the heart of all YEF activity and that the evidence we produce is communicated in a clear and accessible way which will drive sustainable change. 

• Support the management of YEF’s panel of evaluators and expert panel 

General 

The post holder may be involved in other elements of YEF's projects, working with senior colleagues to commission, scope and deliver projects. 

About you 

You are this sort of person: 

• You don't want your days to pass without making a difference. You want to play a significant part in reducing the level of youth violence and see the value in an evidence-informed approach.

• You are an excellent communicator. You can produce technical documents that accurately report methodological and statistical information. You will combine this with experience of communicating complex evidence and analysis in a simple and accessible format to non- experts. 

• You have a post-graduate degree (Masters or PhD) in social science, social policy, public health, health services or other field, with a significant quantitative component, or relevant experience equivalent to a Masters qualification. 

• You have strong knowledge, experience and technical expertise in evaluation methodologies including experience of RCT design and/or design of complex quasi-experimental evaluations (e.g. propensity score matching, regression discontinuity design, instrumental variables). 

• You have quantitative analysis skills  including experience of using advanced analytical software such as R, Stata or SPSS. 

• You have significant experience in carrying out or commissioning research including designing all aspects of the research and managing external contractors.  This may be in academia, government or a related sector. 

• You have strong relationship management skills. You are comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners, and policy makers. You’re able to provide constructive challenge when required.

• You bring the best out of your colleagues.You have experience in leading teams and managing others to achieve amazing results. You can both take and give direction. You are collaborative and a team player, able to build strong relationships across the whole organisation. You are happy to help out when and where it’s needed. 

• You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment. 

• You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more.

• You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.

• You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values. 

You may have, but they are not essential: 

• A good level of knowledge and understanding of crime or serious violence. You know the facts, understand the issues, know the key people, and can discuss the theories. You’re knowledgeable on this topic and very at ease discussing it with experts. Alternatively, you might have a strong understanding of a relevant area such as education, youth work or social care.   

While it is not a criterion, we are especially interested to hear from applicants who have lived experience of youth violence. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background. 

Hybrid Working Details    

The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.     

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage. 

To apply 

To apply, please send a CV, cover letter and the monitoring form via our application page by 5:00pm on Monday 6th July 

When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:    

1. Tell us about why you want to work at the Youth Endowment Fund, and any experience you have that demonstrates your commitment to preventing youth violence.   
2. Tell us about your experience in designing, commissioning and managing evaluations. We’re particularly interested in hearing about the methodologies and tools you’ve used to ensure evaluations are rigorous and produce robust evidence.   
3. How do you ensure that your work – whether technical analysis or collaborative evaluation management – is inclusive and accessible?  

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission. 

You will also be required to provide proof of your eligibility to work in the UK.

Interview process 

Shortlisted candidates will be sent a technical task to complete before the interview. Interviews will take place on the week commencing 20th July 2026. 

Personal data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 

The Youth Endowment Fund

Senior Research Manager (SRM)- Youth Justice

Reports to: Head of Guidance and Policy 

Salary: £54,320 

Contract: 13-month maternity cover (fixed term contract) 

Location: Central London, hybrid* (see p.6) 

Closing date for applications: 9pm Monday 6th July 

  Interview dates: 22nd and 23rd July

About the Youth Endowment Fund 

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. 

Violence continues to shape the lives of too many teenage children. In the past year, nearly one in five said they had been a victim, one in eight admitted to carrying out violence themselves, and half told us they had witnessed violence being committed against someone else. This violence takes many forms— from physical and sexual assault to robbery and threats with weapons. And the consequences are often severe. Nearly three in ten victims, equivalent to 5% of all teenage children in England and Wales, needed medical treatment from a doctor or a hospital. 

At the Youth Endowment Fund, we work to prevent this violence. To do this, we aim to build the evidence base on what works, and then use this to change policy and practice.

In the first instance, this means producing strong, relevant evidence through research, data analysis and insights into young people’s lives. But evidence on its own isn’t enough. We must use this evidence to promote real change in day-to-day practice and ambitious system reform to better protect children.

About the role  

This role is a hugely exciting opportunity to change practice and policy in the Youth Justice sector. Using the vast body of evidence YEF has compiled (including four new research projects that are currently underway), the Senior Research Manager (SRM) for Youth Justice will spend the year writing two reports: 

1. A Practice Guidance Report (publishing in May 2027). 
2. A System Guidance Report (publishing in September 2027). 

Practice Guidance Report 

The Practice Guidance Report will provide 5-8 evidence-based recommendations on how individual Youth Justice Services can prevent children’s involvement in violence. It will be similar in style and approach to previous YEF Practice Guidance in other sectors (such as the education practice guidance, and youth sector practice guidance report). It will likely recommend a range of evidence-based strategies including:

• The importance of commissioning evidence-based interventions (detailed in the YEF Toolkit). 

• How to meet the health needs of children in the Youth Justice System. 

• How to respond to serious violence and weapons carrying. 

• How to support the sentencing process. 

• How to support children in and after custody.

• How to ensure effective diversion takes place. 

The SRM for Youth Justice will lead the development and writing of these recommendations.

System Guidance Report 

Targeted at policy makers and system leaders (including national government and the inspectorate) this guidance report will make 5-8 policy recommendations on how the Youth Justice sector can be reformed to better protect children from involvement in violence. While the practice guidance will focus on day-to-day changes that Youth Justice services can make, the system guidance will focus on how the system itself should be changed to make it easier for Youth Justice services to do ‘what works’. It will be similar in style to the education system guidance. It will likely recommend a range of evidence-based reforms, including: 

• How to use funding, training and inspection to improve the provision of evidence-based interventions in the Youth Justice System.

• How to ensure that other agencies and sectors (such as health and education) effectively collaborate with Youth Justice Services. 

• How to improve responses to the most vulnerable children and young people, and how to improve sentencing, custody and resettlement.

The SRM for Youth Justice will also lead the development and writing of these recommendations. 

Both guidance reports will include as a priority recommendations that will reduce the racial disproportionality currently evident in the Youth Justice System, and you will work closely with a Race Equity Advisor who will play a vital role as a critical friend.

You will also be supported by a brilliant internal YEF Youth Justice Change Team (former Youth Justice practitioners who work within YEF to change practice and policy across the sector), in addition to external expert input from the leading sector experts. This will include liaising closely with the Ministry of Justice in producing both reports. You will also be able to draw from the practice and system guidance reports that YEF has already produced on diversion.

This role is a unique opportunity to change the Youth Justice System and YEF will invest significant resource in making the recommendations that you write happen. For instance, we published our Education System Guidance Report in May 2025. Three of the eight recommendations included in it have already been enacted. We intend to push for practice and system change at pace and will use the work you produce to do so.

The Senior Research Manager will be part of YEF’s Research team. The Research team is at the heart of our efforts to learn what works and put it into practice. We do this by developing the YEF’s funding strategy and creating free, highly accessible research summaries and actionable recommendations for policy makers, commissioners and practitioners. We’re a high-performing team which values intellectual rigour and getting to the truth, compassion for children, ambition about what we can achieve and humility about what we know. We love to discuss the latest developments in research methods, but we’re not just interested in research for its own sake. We want research to lead to actual changes in outcomes for children. 

Key responsibilities 

You’ll... 

• Write a practice guidance report for the Youth Justice Sector. This will use the best available evidence (including a range of research that YEF has funded, commissioned, and synthesised) to provide evidence-based recommendations to Youth Justice Services on how to prevent children’s involvement in violence. You will work closely with the internal YEF Youth Justice Change Team, an external expert panel and the Ministry of Justice to produce high quality guidance.

• Write a system guidance report for the Youth Justice Sector. This will use the best available evidence (including a range of research that YEF has funded, commissioned, and synthesised) to provide evidence-based recommendations to Youth Justice policy makers and system leaders on how the sector can best protect children from involvement in violence.You will work closely with the internal YEF Youth Justice Change Team, an external expert panel and the Ministry of Justice to produce high quality guidance.

• Become the YEF’s expert on Youth Justice. You’ll make sure we understand the key issues, stay on top of the latest research and are connected to the right people. 

• Read, comment on, and support the publication of four research projects focused on the Youth Justice system concluding in late 2026.These projects, which are currently underway, are reviews of current practice that focus on: Youth Justice responses to serious violence, VAWG and weapons; a review of how community sentences and court orders are used for children involved in violence; a review of custody aftercare and resettlement programmes for children and young adults; and a review of whether the youth justice system is currently meeting the health needs of children within it. Alongside YEF’s existing research (particularly the YEF Toolkit), these reviews will support the development of guidance.

• Develop great relationships with experts and represent YEF in external meetings and events. You’ll promote evidence-based policy and practice by speaking at conferences and events. 

• Work with our Change Team to produce resources and accessible summaries for Youth Justice colleagues on the evidence. This will also include supporting the Youth Justice change team in producing a self-assessment tool based on your practice guidance report.

About you 

You are this sort of person: 

• You want to play a significant part in reducing the level of violence affecting children and young people. You care about having an impact. This might mean you’ve worked directly with young people at risk of becoming involved in crime, for organisations that fund or deliver relevant programmes, or have conducted research on this topic. 

• You share our belief that an evidence-based approach is our best hope of 

preventing violence. You’re fascinated by research, but you’re not just interested in research for its own sake. You want to achieve actual changes in outcomes for children. 

• You know a lot about Youth Justice. You know the key ideas and debates, recent policy developments and key people. You’re comfortable talking about Youth Justice with experts. There are many ways to acquire this knowledge. You might have worked in Youth Justice, in associated organisations, or learnt about it during a degree. 

• You take ownership of your work. You demonstrate ownership and agency and can take the leading role on a project. You can take broad objectives and deliver a concrete workplan to make them happen.

• You’re a confident reader of research and have strong critical appraisal skills. You know when research can be trusted and when it can’t and can confidently articulate your views on the strength of research. You might have gained this expertise through your academic studies, research or professional experience. 

• You have at least three years’ experience working in a role that required you to think about research. This could include a range of roles in policy, academia, funding or practice. 

• You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex research findings into plain writing that everyone can understand. 

• You have excellent project and time management skills. You can work independently, quickly and to a high standard.

• You are good with people. You’re comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners and policy makers. You’re able to provide constructive challenge when required. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work. 

• You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more. 

• You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values.

While it’s not a criterion, we’re especially interested to hear from applicants 

who have lived experience of youth violence. 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or socio-economic background. 

Additional benefits include 

£1,000 professional development budget annually, 28 days annual leave plus Bank Holidays, four half days for volunteering activities. 

Hybrid working details 

The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

To apply: 

To apply, please send a CV, cover letter and the monitoring form via our application page by 9:00 pm Monday 6th July.  

When applying for this role, ensure you complete our Monitoring Form and attach your CV. Additionally, please submit a supporting statement that answers the following questions. Your response to each question should be no longer than 400 words: 

1. Why do you want the job? 
2. Can you give an example where you’ve had to summarise evidence on a specific topic that was highly contested? How did you manage the process and communicate the result? 
3. Please provide an overview of your experience in relation to Youth Justice and explain why this experience makes you a good fit for this role. 

You will also be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage. 

Interview process 

Interviews will take place on 22nd and 23rd of July.  

There will be a task to prepare for in advance. 

Personal data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 

Community Fundraising & Events Manager – Remote; however, must be accessible to London for event attendance and team days. 

Overview (scroll down to full role PDF)

Trekstock Cancer Support is the go-to place for exercise and mental wellbeing support for people in their 20s, 30s and 40s living with and beyond cancer - a group too often overlooked. We exist to help people rebuild their strength, confidence and energy through movement, community and expert-led support, from diagnosis through to life after treatment.

We’re a small, ambitious team building something genuinely transformative, and we’re looking for a passionate and proactive Community Fundraising & Events Manager to help drive our next phase of growth.

This is a hands-on, relationship-led role at the heart of our fundraising. You’ll take ownership of key income streams including challenge events, corporate partnerships and supporter engagement, helping us grow income while delivering an exceptional experience for everyone who supports Trekstock.

From leading flagship events like Trek This City to developing meaningful corporate partnerships, you’ll play a key role in bringing new people into our community - and keeping them connected to our mission.

If you’re a confident self-starter who thrives in a dynamic environment, loves building relationships, and wants to make a tangible difference to the lives of people affected by cancer, this is an opportunity to take ownership and help shape the future of Trekstock.

About you

You’re a confident relationship-builder who loves making things happen. You’re organised, proactive, and comfortable taking ownership in a small, ambitious team. Most importantly, you care about creating meaningful experiences for supporters and making a real impact.

You’ll bring:

• Experience in fundraising (community, corporate or similar)
• Strong relationship management and communication skills
• The ability to manage projects from idea through to delivery
• A self-starter mindset and confidence working independently
• Great attention to detail and experience using a CRM or database

Why join us

• Be part of a small, ambitious charity making a real impact
• Shape the future of Trekstock’s fundraising
• Flexible, hybrid working
• Health and wellbeing support + extra leave (including birthday + Christmas closure)
• A supportive, down-to-earth team culture

Trekstock is committed to building an inclusive team and welcomes applications from people of all backgrounds and experiences.

Job Summary 
 
To manage and ensure control of the funding, financial and corporate resources of the Charity to ensure a financially secure service, delivering value for money. 

Work with the Co-Directors to advise and develop the financial strategy, model new projects, prepare annual and project budgets, and report on financial performance, contributing to the overall future strategic direction of the Charity.

Manage the day-to-day finances for the Charity. Ensure all aspects of the financial systems are accurate and up to date, including banking, sales and purchase ledgers, payroll and cash management.

The postholder is expected to foster excellent working relationships with all staff, volunteers, senior colleagues and trustees. 

The postholder will be expected to attend the following meeting groups: 

• Monthly All Staff: regular attendance 

• GDPR/Data Working Group 

• Finance and Income Generation (FING) Committee Meetings 

• Responsibilities to and attendance at all other meetings: attendance only as and when required and/or at the direction of the Co-Directors 

Key Responsibilities 

• Supervision and management of Senior Finance & Admin Officer (SFAO) 

• Day to Day Financial Management 

• Provision of accurate reports to Board and senior managers 

• Payroll, Pensions, and Tax Management overview and control 

• Budget Process Management 

• Statutory Reporting & Charity compliance 

• Account Management – Key Suppliers/Contractors 

• Financial Risk Management 

• Governance support to FING Committee and Trustees 

Core External Relationships 

• Payroll Provider 

• TPT Pensions 

• HMRC 

• All Banks 

• Charity Commission 

• Companies House 

• Charity Auditors 

• IT Contractor & Insurers 

Day to Day Financial Management 

• Regularly review and maintain financial policies and procedures. 

• Review the monthly reconciliations carried out by the SFAO thereby ensuring all transactions are properly and efficiently recorded. 

• Oversee the management and appropriate allocation of Restricted Funds, ensuring the monies are allocated according to the donor’s wishes and ensure that records are always maintained 

• Regularly review and make recommendations for improvements to financial controls and ensuring methods are documented and made clear to staff.

• Support with funding bids and reports back to donors 

• Management of all charity bank accounts, acting as authorised signatory with Banks 

Payroll, Pensions and Tax Management 

• Supervise the payroll process carried out by SFAO 

• Responsible for the effective management Charity’s Pension Scheme

• Ensure payments to HMRC are made accurately and on time, and ensure all available allowances are claimed. 

Budget Process Management 

• Take the lead on preparing the Annual Budget, working closely with SLT to capture all spending plans Develop and run a process which is thorough, consistent and inclusive of all managers. 

• Alongside the Co-Director, present the Draft Budget to Board for approval 

• Present monthly management accounts and Cost Centre reports for all managers

• Work closely with all SLT to ensure they fully understand their budgets and ongoing organisational performance against budget 

• Monitor variations against spend and integrate within an overall Cashflow analysis 

• Recommend corrective actions to Co- Directors and/or Board as necessary 

Statutory Reporting & Charity compliance 

• Act as lead member of staff with the Charity’s Auditors 

• Oversee the preparation of the Annual Accounts plus any supporting papers required to enable an efficient and effective annual audit to take place 

• Maintain fixed asset register and inventory of all equipment contracts/agreements 

• Ensure the Charity is fully compliant with statutory bodies and key external institutions, and act as lead on behalf of the charity with the following bodies: 

• Charity Commission 

• Companies House 

• Pensions Regulator 

• HMRC 

• Valuation Office 

• All Banks 
   

Account Management – Key Suppliers/Contractors 

Insurance 

• Take the lead in managing the insurance renewals process, and ensure that a comprehensive suite of insurances is in place to cover key risks across the Charity 
   

Financial Risk Management 

• Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels. 

• Develop, update and produce long term cashflow forecasts to evidence that the Charity can operate as a going concern. 

• Provide up-to-date dashboards and reports of the financial position, projections and scenarios, considering the financial implications of alternative business models, advice on new and current business income generation initiatives and analysis of financial risk and performance. 

• Work with the Co-Directors, to ensure that the appropriate processes are in place for the long-term financial viability of the charity, advising on the financial consequences of proposed actions 
   

Governance support to FING Committee and Trustees 

• Assist the Chair of FING Committee (Treasurer) 

• Prepare all associated papers and minutes 

• Prepare finance papers for Treasurer to deliver to Board of Trustees 

• Attend Board of Trustees meetings and present information as requested 
   

General 

• Postholder to adhere to their relevant Code of Ethics as laid down by their professional body, being mindful that adherence to the code takes precedence over charity policy and practice should a conflict ever arise. [NB Sections A + C of the current professional code are applicable.]

• Keep abreast of financial developments across the charity sector and ensure any opportunities for tax reliefs, cost reduction, value for money and more effective systems are seized as appropriate.

• Undertake any other duties as determined by the Co-Directors. 

 
Personal Specification 

• Personally committed to Caring in Bristol’s vision and values and collaboration-focused method of work. 

• Committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from the team and members of the community on your behaviour and work. 

• Bring ideas for improvements and is open and honest in all communications where relevant and appropriate. 

• Awareness of your own needs: the homelessness sector can be challenging – you will be good at knowing your limits under pressure and will be confident to ask for help when you need it. You will receive support from your team, and we are keen to nurture an environment where no-one feels worried about asking for help or support when they need it. 

• Resilience working under pressure, ability, and willingness to both give and take constructive feedback. 

• Willingness to work the extra hours where needed, with a flexible working policy. 

• Growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you. 

• Willing to develop emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those you work with to grow. 

• A passion for social justice and to change Bristol for the better. 

Essential 

• Minimum part qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the whole charity. 

• Specialist knowledge of Charities required, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience. 

• Ability to work with the Co-directors to lead the formulation of long-term financial plans and strategies which will influence the long-term direction of the charity. 

• Experience in developing major finance policy development. 

• Experience in budgeting and financial planning.

• Experience in management accounting. 

• Ability to receive, process and provide highly complex or sensitive financial information including ability to analyse and clearly communicate financial information.

• Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases. 

• Solid organisational skills including consistency, accuracy, and an eye for detail. 

• Experience of line management and supporting and developing staff. 

• Knowledge and understanding of Equity, Diversity & Inclusion practices. 

Desirable  

• Experience in using QuickBooks accounting software is desirable or transferrable knowledge of similar online accounting packages. 

First stage interviews to take place on 17 June 2026

Supporter Services Officer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We're looking for a passionate and organised Supporter Services Officer to join our Fundraising and Marketing team! This is a full time, permanent role based in London on a hybrid vacancy.

This is a varied and rewarding role where you'll be the first point of contact for many of our supporters, helping to ensure they feel valued, informed and connected to our work. You'll handle supporter enquiries, process donations, maintain accurate records, and work closely with colleagues across the organisation to deliver an outstanding supporter experience.

Key Responsibilities

Delivering Excellent Supporter Care

• Act as the first point of contact for supporter and customer enquiries via phone, email and post.
• Deliver a friendly, professional and responsive service to supporters and prospective supporters.
• Record supporter interactions accurately and ensure enquiries are resolved within agreed timescales.
• Support colleagues to maintain consistently high standards of supporter care.

Gift Processing and Database Management

• Process donations, direct debits, legacy income, cash and cheque payments accurately and efficiently.
• Maintain supporter records using Microsoft Dynamics CRM.
• Support Gift Aid processing and ensure data quality standards are maintained.
• Work closely with colleagues to ensure fundraising data is recorded accurately.

Building Relationships Across Sense

• Develop strong relationships with colleagues across Fundraising and Marketing and the wider organisation.
• Share supporter feedback to help improve campaigns, communications and supporter journeys.
• Support the development and improvement of processes, procedures and reporting.
• Assist with projects and initiatives that enhance supporter engagement and service delivery.

About You

We're looking for someone who is passionate about delivering excellent customer service and enjoys building positive relationships.

You'll have:

• Experience working in a busy customer service, supporter care or fundraising environment.
• Experience handling sensitive or complex enquiries professionally and confidently.
• Experience using a CRM database such as Microsoft Dynamics.
• Strong administrative and organisational skills with excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong IT skills, including Microsoft Word, Excel and Outlook.
• A proactive and collaborative approach to work.
• A commitment to inclusion, diversity and the values of Sense.

Experience within a charity fundraising environment would be advantageous.

Why Join Sense?

At Sense, you'll be part of a supportive and collaborative team that is passionate about making a difference. We offer opportunities for learning and development, flexible working arrangements, and the chance to contribute to life-changing work that supports disabled people with complex needs across the UK.

If you're passionate about delivering outstanding supporter experiences and want to play a vital role in helping Sense achieve its mission, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Manage all new donor streams for the Trust, including mail, email, regular giving, mid-value supporters, and legacy prospects, while delivering multi-channel campaigns and creating strong welcome journeys. Convert one-off donors into regular givers, ensure smooth transition to long-term stewardship, and develop strategies to grow legacy and in-memory giving.

MAIN DUTIES AND RESPONSIBILITIES

 This role’s primary responsibilities will be as follows:

 1. Develop and implement the Trust’s strategy across regular giving, one of donors, mid value and legacy pledgers to acquire and steward new donors. Working with the other Individual Giving Manager and in consultation with the Head of Fundraising and Communications.

2. Prepare and monitor the annual income and expenditure budget with support from the Head of Fundraising.

3. Responsible for delivering existing integrated campaigns spanning direct-mail, partially addressed mail, inserts, telephone acquisition and digital channels against the agreed schedules, targets and budgets.

4. Work closely with the Database Manager (and relevant agencies) on criteria for data selections, data extractions and supply.

5. Measure attrition in key acquisition groups as well as other key metrics on an ongoing basis and develop strategies to reactivate and mitigate against donor attrition.

6. Work with a creative agency on campaigns across all Individual Giving streams, testing and adapting regularly to optimise results.

7. Work with the other Individual Giving Manager focused on retention, Database Manager and the appointed fulfilment house to ensure that supporters are managed to the highest level of donor care standards and GDPR guidelines. 

8. Continue to develop the regular giving acquisition proposition to grow each segment of supporters and negate attrition.

9. Maximise Gift Aid income from the acquisition appeals.

10. Working with Legacy Administration team lead on legacy marketing.

11. Remain current on developments to GDPR, especially to consent and ensure all campaigns comply with those guidelines.

12. As appropriate, to support and participate in any fundraising event organised by the Trust.

13.  Undertake other tasks as appropriate as directed by the Head of Fundraising & Communications.

The Organisation

The National Brain Appeal funds pioneering research, innovative treatments and world-class facilities, to benefit patients with neurological and neuromuscular conditions. We do this working to support The National Hospital for Neurology & Neurosurgery and the UCL Queen Square Institute of Neurology – together known as Queen Square. This is one of the world’s leading centres for the diagnosis, treatment and care of patients with neurological and neuromuscular conditions. These include stroke, multiple sclerosis, brain cancer, epilepsy, Parkinson’s disease, and dementia.

Our Values

Our values, Collaborative, Dynamic, Optimistic, Pioneering, reflect what matters most to us as an organisation. They are visible in our past work, and they inform our current decision-making, providing the guiding principles for the way we operate internally and externally. While each value is a core component carrying equal weight, they are interdependent. Woven together, they comprise the ethos and personality of The National Brain Appeal, and all four are vital to our goal of revolutionising treatment and outcomes for people with neurological conditions.

The Opportunity

Reporting to the Individual Giving Manager, the Supporter Care Administrator will play a vital role as the first point of contact for supporters and other stakeholders.

The role is central to delivering excellent supporter care, ensuring accurate donation processing, maintaining the supporter database and supporting the financial administration of the Charity.

Areas of Responsibility

Supporter Care

• Act as a helpful and knowledgeable front-line voice for the Charity.
• Be the first point of contact for calls, emails and letters from supporters.
• Provide timely, courteous and appropriate thank you communications to donors.
• Maximise Gift Aid opportunities on donations received.
• Ensure correct supporter journeys are implemented and followed.
• Handle queries and complaints professionally, resolving or escalating as required.
• Ensure GDPR compliance and appropriate consent management.
• Maintain knowledge of donation mechanisms including direct debit, CAF and Gift Aid.

Database

• Create and maintain accurate supporter records in accordance with GDPR.
• Ensure database procedures are followed and records updated accurately.
• Maintain strict confidentiality of supporter, patient and staff records.

Financial and general administration

• Process donations in line with established procedures and help to develop these business processes as appropriate.
• Provide administrative support including mail handling.
• Process regular giving income and address discrepancies.
• Support reporting processes on income and expenditure.

General

• Act courteously and sensitively as a key contact for supporters and visitors.
• Attend and support fundraising events and meetings as required
• Participate in annual appraisals and performance reviews.

Challenge Events and Community Fundraising Manager

Hours: 37.5 hours per week

Salary: £40,000 per annum

Working Pattern: Remote with attendance at meetings in Cannock/London (approx 2 per month) and attendance at events across the UK as required.

Lead the transformation of challenge events fundraising for a charity that changes children's lives daily. You'll build a national portfolio of inspiring events that generate significant income and create lasting supporter relationships.

About Newlife

As one of the UK's leading charities providing essential specialist equipment to children with disabilities, Newlife is dedicated to making life better.

Through grants and emergency equipment loans, we ensure children get vital equipment when they need it. Our free nurse helpline offers crucial support and information. We advocate for change and support adults with additional needs through volunteering and employment opportunities.

What you'll be doing

You'll develop and deliver a sustainable programme of challenge events and supporter-led fundraising activities. Working with the Head of Fundraising and Marketing, you'll create the strategy and drive income growth.

Strategic Development:

• Develop challenge events strategy and annual operational plans
• Set budgets, income targets and performance indicators
• Research new event opportunities and market trends
• Monitor performance and maximise income generation

Event Portfolio Management:

• Build portfolio including running, cycling, walking, trekking, overseas and virtual challenges
• Recruit, steward and retain participants through exceptional supporter journeys
• Manage relationships with external event organisers and suppliers
• Ensure safe, effective delivery meeting ROI targets

Relationship Building:

• Support corporate partners, community groups, schools and local businesses
• Deliver high-quality supporter care throughout their journey
• Collaborate across Fundraising, Marketing, Retail and Services teams
• Move supporters into long-term giving opportunities

What we're looking for

• Evidence of commitment to professional development within fundraising, events management or supporter engagement
• Experience delivering digital fundraising and supporter journeys
• Experience of mass participation events and challenge events delivery
• Track record achieving income targets and delivering fundraising growth
• Experience building relationships with supporters, volunteers and external stakeholders
• Experience planning and delivering events, managing budgets and monitoring financial performance
• Experience working with fundraising databases or CRM systems
• Excellent relationship-building and communication skills
• Strong event planning and project management abilities
• Ability to inspire supporters to achieve ambitious fundraising goals
• Flexible approach, including occasional evening and weekend working
• Understanding of fundraising compliance and regulation

Desirable: Experience of volunteer management

This role reports to the Head of Fundraising and Marketing.

Ready to create inspiring events that change children's lives? Join our mission to make life better for families across the UK.

Disclosure and Barring Service (DBS) checking may be necessary for this role. 

Corporate Complaints Manager

Cambridge

Permanent

Full-Time

This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.

You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.

You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.

You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.

About the role

Reporting to the Executive Director, Customers Services you will:

· Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses

· Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice

· Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.

· Analyse complaint data and identify trends, root causes, and opportunities for improvement

· Support continuous improvement across the complaints process and customer experience

· Prepare our internal and external reporting and self-assessments and ensure they are published on time.

What You’ll Bring

You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.

Experience

· Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment

· Experience of implementing change to drive up standards and performance

· Experience of using and improving databases / IT systems for customer and/or complaints data.

· Experience of collating and presenting data to a range of audiences

· Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing

Skills

· Excellent communication, influencing and listening skills

· Outstanding customer focus with the ability to balance empathy, accountability and operational compliance

· Excellent investigative and problem-solving skills

· Excellent analytical skills, using data to drive improvement

· Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs

· A collaborative and assertive approach to working with colleagues and teams to drive improvement

Qualification:

Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.

Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.

Benefits of working for CHS Group:

· Employee discount scheme (retail, leisure, gym membership and fitness equipment)

· Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)

· Employee Assistance Programme

· Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning

· Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee. 

· Cycle to work scheme (salary sacrifice)

· One day off a year to volunteer for a charity of your choice

· 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service

· Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)

· Company sick pay

· 58p per mile business mileage allowance

· Refer a friend scheme (£250)

· Contributory pension scheme, which both you and CHS contribute to

· Enhanced maternity and paternity leave

· Flexible Working Policy

· Full induction

· Comprehensive free training and development opportunities with paid time off

· Free DBS (for relevant posts)

· Free onsite/nearby parking

· Hybrid Working Policy

· Flexitime

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026

INTERVIEWS: Friday 31st July 2026

We have an exciting opportunity for a Deputy Manager to join our team in Exeter.

The Deputy Manager will work as part of a team that provide holistic recovery-focused support to clients with mental health across Exeter & East Devon Mental Health Services. 

They will work closely with and deputise for the Service Manager to ensure the effective delivery of quality housing and support services within Exeter & East Devon Mental Health Services and will be responsible for the day-to-day operational delivery. They will provide effective line management for delegated front-line staff of the services, to include recruitment, induction, supervision, appraisal and performance management.

What you will be doing: 

• Implementing, evaluating and contributing towards the development of local / service specific procedures and good practice in all areas of service management.
• Undertaking regular audits of various aspects of the service including, but not limited to, CDPSoft records, Universal Housing (UH) records, client files, Medication paperwork and Health & Safety records and to undertake any necessary action and report any issues or concerns to the Service Manager.
• Planning, coordinating and leading on the induction of all line managed staff and ensuring that all ongoing training needs are identified, reviewed and implemented and to assist in the induction of any other staff team member, as required.
• Allocating client caseloads to the Mental Health Support Workers fairly and consistently and, in the absence of a Mental Health Support Worker, to ensure client caseloads are appropriately reallocated and covered.
• Being responsible for the day-to-day operations of the services whilst ensuring that effective administration and communication systems are maintained and adhered to

On-call is on a rolling rota with you being on-call once every 10-14 days.Weekday on-calls are from 2000-0800 and weekend and public holiday on-calls are 0800-0800.

Join the Diocese of Leicester as our Church and Community Support Officer
Are you passionate about strengthening communities and supporting historic churches to be open for future generations? We are looking for somebody relational, empowering and adaptable to be our Church and Community Support Officer to work with our parishes and their communities, helping to build local engagement and ensure church buildings remain sustainable as a place of worship and a resource for the local community. 

This is a new fixed-term post made possible by a grant from the Church Commissioners of the Church of England through their Buildings for Mission funding.

About the Role

• Provide on-the-ground support to Parochial Church Councils (PCCs) to increase local engagement and volunteer capacity.
• Support PCCs and congregations to engage with their communities through consultation, surveys, and outreach initiatives.
• Help churches identify ways to maximise the potential of their buildings, including generating income and securing funding.
• Develop volunteering opportunities and support the creation of Friends Groups and other local initiatives.
• Build partnerships with local authorities, businesses, charities and community organisations.
• Support PCCs in exploring new models such as Festival Churches 
• Facilitate shared learning across the Diocese.

What We’re Looking For

• Experience of managing community-led projects and working with volunteers.
• Ability to build relationships with a wide range of stakeholders, including clergy, PCCs and external partners.
• A proactive, self-starting approach with the ability to work independently and as part of a team.
• An open-minded approach with the ability to adapt to local needs 
• Excellent interpersonal, negotiating and communication skills.
• Strong project management skills, including planning, monitoring and evaluation
• Good IT skills, including use of Microsoft Office and databases.
• Ability to travel regularly across the Diocese and work flexibly, including occasional evenings and weekends.
• Sympathy with and commitment to the values and mission of the Church of England and the Diocese of Leicester.

Desirable:

• Experience of heritage funding (e.g. NLHF) 
• Knowledge of Church of England structures 
• An interest in historic buildings

Why Join Us?

• Be part of a collaborative and experienced Church Buildings Team.
• Hybrid working with a Leicester office base 
• An opportunity to work with a variety of different communities across Leicestershire, each with its own needs.
• Make a tangible difference to local communities and the future of historic church buildings.
• Generous pension (10% employer contribution) and annual leave (25 days plus bank holidays).
• Opportunities for training, development and professional growth.

How to Apply
Apply via the Pathways recruitment website. 
 

Closing Date: Sunday 19th July
Shortlisting date: Wednesday 22nd July
Interview Date: Friday 31st July
Anticipated Start Date: Autumn 2026

We particularly welcome applications from UK Minority Ethnic / Global Majority Heritage candidates, especially those of Black descent, who are currently underrepresented in our organisation.
The Diocese of Leicester, part of the Church of England, is committed to the safeguarding, care and nurture of everyone within our church community. We follow the Church of England’s Safeguarding Policies and relevant statutory guidance. We believe that safeguarding is everybody’s business.
This post is subject to a Basic DBS check and proof of right to work in the UK. The Diocese is unable to offer a Certificate of Sponsorship.

Support people. Strengthen communities. Help prevent suicide.

Every week, someone reaches out to Hector's House because they are experiencing emotional distress, worried about someone they love, or trying to make sense of a suicide loss.

The response they receive can make all the difference.

We are looking for a compassionate, organised and proactive Support Coordinator to join our small but ambitious team and help us reach more people across Hertfordshire, Bedfordshire and Buckinghamshire.

This is a role where your work will have a direct and visible impact. You might be supporting someone experiencing emotional distress, helping coordinate a support group, assisting people to access the right help, or contributing to community activities that increase awareness and understanding of suicide prevention.

About Hector's House

Hector's House was founded in 2016 by the family and friends of Hector Stringer, who died by suicide aged 18.

Today, we are a trusted local charity dedicated to preventing suicide and supporting people affected by suicide across Hertfordshire, Bedfordshire and Buckinghamshire

Everything we do is rooted in our local communities. We are supported by local people, businesses, schools, community groups and volunteers who share our belief that suicide is preventable and that nobody should face difficult times alone.

Last year we reached more than 2,500 people through our awareness, education and support services.

At the heart of everything we do is a simple message: there is hope.

The Role

Working closely with our Support Lead, you will play a central role in delivering support to people experiencing emotional distress, those at risk of suicide, and people affected by suicide.

You will help coordinate and deliver one-to-one and group support, respond to enquiries, maintain accurate records, liaise with partner organisations, and contribute to the continued development of our services.

As a new role within the charity, this is an opportunity to help shape how support is delivered in the future.

About Working Here

We're a small team by design, which means everyone has a voice and everyone contributes. We work collaboratively, support one another and share a commitment to making the greatest possible difference for the people and communities we serve.

You'll have the opportunity to take ownership, contribute ideas, develop new approaches and help shape the future of our services.

Who We're Looking For

We're looking for someone who:

• Has experience supporting people who may be distressed, vulnerable or facing difficult circumstances.
• Communicates with warmth, empathy and professionalism.
• Can remain calm when situations are challenging.
• Understands the importance of safeguarding, confidentiality and professional boundaries.
• Is organised and able to manage multiple priorities.
• Can work independently while also being part of a close-knit team.
• Shares our values and commitment to supporting local communities.

Experience in suicide prevention, crisis support or the voluntary sector would be welcomed, but is not essential.

This is a hybrid role, by which we mean that whilst you will be home-based, we meet regularly as a team face to face in and around the Tring area, and our education and support work is often face to face in the same area, and several times in a week.

Why Join Us?

This is an opportunity to:

• Make a genuine difference to people's lives every day.
• Join a respected and growing local charity.
• Work in a supportive, passionate and ambitious team.
• Help shape and develop a growing service.
• Build strong relationships across local communities.
• Develop your skills and experience in suicide prevention and mental health support.

If you're looking for a role where you can make a meaningful difference in your local communities, work alongside passionate colleagues and help shape the future of an ambitious organisation, we'd love to hear from you.

Apply with a full CV and a covering letter of no more than 2 sides, which outlines your motivation for applying and how your experience and skills fit with the details laid out in the attached role profile and person specification.

For an informal discussion about the role, please get in touch with us via the details in the attached job description and person specification.

Appointment will be subject to satisfactory references and an enhanced DBS check.