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143

Database support officer jobs in new cross, greater london

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Top job
Hospitality Action, London (Hybrid)
£28,000 - £34,000 per year
Seeking a passionate caseworker to join our team and help support hospitality workers and their families facing personal & financial crisis.
Posted today Apply Now
Top job
The Children's Trust, KT20, Tadworth (Hybrid)
£24,570 per annum, £14,742 pro rata
An exciting opportunity has arisen for a Marketing and Communications Administrator to join the Marketing and Communications Team.
Posted 6 days ago Apply Now
Closing tomorrow
Blesma, The Limbless Veterans, Remote
£27,300 FTE (£16,380 pro-rata)
Looking for an enthusiastic Fundraising Officer in the North of England to join a highly successful team at Blesma, The Limbless Veterans
Posted 2 weeks ago Apply Now
QCCA Ltd, NW5, London (On-site)
£16.00 - £18.00 per hour
You will be responsible for providing secretarial, clerical and administrative support to the Gospel Oak Youth Action Link Youth Club board,
Posted today Apply Now
TPP Recruitment, London, England (Hybrid)
£40000 - £40445 per annum
Posted 1 day ago Apply Now
Closing in 2 days
CoppaFeel!, London (Hybrid)
£30,000 per year
CoppaFeel! is looking for a Programmes Officer to support the growth and development of our regional service delivery.
Posted 3 days ago
Closing in 2 days
The UK Committee for UNICEF (UNICEF UK), London (Hybrid)
Circa £32,000 per annum
Posted 1 week ago
Closing in 2 days
The UK Committee for UNICEF (UNICEF UK), London (Hybrid)
Circa £28,000 per annum
Posted 1 week ago
The Talent Foundry, London (On-site)
£35,000 per year
You love unearthing incredible impact through data, helping to bring together evidence and insights across programmes for young people
Posted 1 day ago Apply Now
Closing in 5 days
Responsible Finance, Remote
£26,000 - £30,000 per year
Posted 1 week ago
Closing in 5 days
The Churches Conservation Trust, Remote
£28,300 per year
This is a fundamental role within our South regional team, internally the role is known as Local Community Officer.
Posted 1 week ago
Closing in 5 days
MannionDaniels, WC1B, London (Hybrid)
Circa £30,000 per year depending on location and experience
Posted 1 week ago Apply Now
Closing tomorrow
Inspire, E15, London (Hybrid)
£16,586 per annum (£27,644 FTE per annum)
Excellent opportunity to join us in a role with responsibility for sourcing and securing work experience opportunities for young people
Posted 1 week ago Apply Now
Closing today at 23:30
Operation Smile UK, Battersea (Hybrid)
£25,000 - £30,000 per year
Giving & Engagement Officer (Retention). Grow Donor Loyalty. Deliver creative, multi-channel campaigns that keep donors engaged for life.
Posted 2 weeks ago Apply Now
Page 4 of 10
London, Greater London (Hybrid) 4.37 miles
£28,000 - £34,000 per year
Full-time
Permanent

Using Anonymous Recruitment

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Job description

About Hospitality Action

Hospitality Action is the hospitality industry’s benevolent charity, supporting industry workers who have fallen upon hard times. Hospitality employees are a vibrant and diverse group that work tirelessly behind the scenes to facilitate many of our best memories, meals out with friends, parties, weddings and family gatherings. But the industry can be demanding, with long hours, high pressure environments and physically demanding work. In recent years we have seen an unprecedented increase in demand for our support, as hospitality businesses and employees struggle to cope with the ongoing cost of living crisis, and this demand shows no signs of slowing down.

Role Summary

The Grants & Advisory Caseworker will join a small, passionate team, dedicated to supporting individuals and families in financial need. You will process and assess grant applications, analyse financial and personal circumstances and make grant awards under your own delegated authority level, occasionally escalating to management and Trustees, where appropriate. Your empathetic approach and signposting expertise will empower applicants to access advice and guidance from internal and external resources, and ensure our support has a lasting impact on their situation.

Key Responsibilities

· Process a range of applications for assistance to help low-income families with grants towards essential needs. Analyse information against criteria, interpret financial information, liaise with other outside agencies and reach awards and recommendations on financial assistance.

· Monitor and respond to requests for assistance via telephone, email and post.

· Ensure all communications are personalised, reflective and demonstrate empathy and an understanding of individual circumstances.

· Maintain detailed and accurate case and financial records, logging data received, and actions taken in line with current policies and procedures.

· Draw on all available resources to offer support to beneficiaries, advise beneficiaries on possible benefit entitlements and signpost to other sources of support, where appropriate. 

· Maintain confidentiality in all areas of the role in line with procedures and Data Protection legislation.

· Share in team related tasks including daily case prioritisation, first line assessment (triage), emergency applications and payments.

· Work with colleagues to foster a co-operative, flexible and team-focused environment.

· Any other duties that may be reasonably required from time to time.

Person Specification

Essential

  • Previous casework experience in the charity or public sector
  • Ability to manage a complex workload and adapt to changing priorities
  • An organised methodical approach to work and time management
  • Excellent written communication skills
  • Caring and compassionate, with good listening skills

Desirable

  • Experience in a Caseworker/Grants Officer role in a grant-making charity
  • Up to date, working knowledge of State and local authority benefits
  • Experience in day-to-day use of a CRM, or other client database

Job offers with HA include:

  • Generous holiday allowance (standard 25 days + BHs), additional discretionary leave at between Christmas and New Year
  • Stakeholder Pension scheme (with 10% employer contribution of gross salary)
  • Auto enrolment onto HA’s bespoke employee assistance/wellness scheme (for access to mental health support, rewards and benefits - including retailer discounts)  
  • Death in-Service, Long-Term Illness or Disability scheme (life assurance of 4 times salary)
  • Interest free Travel Loan scheme
  • Expenses to cover standard eyesight/vision test
Posted by
Hospitality Action View profile Organisation type Registered Charity
Posted on: 10 September 2025
Closing date: 03 October 2025 at 12:00
Tags: Administration, Finance, CRM, Customer support, Data Entry, Grants

The client requests no contact from agencies or media sales.