Deaf Jobs
About the role
Resuscitation Council UK’s (RCUK) Communications and Engagement team delivers creative communications and authentic engagement activities that support the organisation’s vision to ensure that everyone in the UK has the skills they need to save a life and receive appropriate resuscitation.
Our audiences include health and social care professionals, members of the public, charities, professional bodies and associations, UK policymakers and campaigning groups.
We are looking for a creative self-starter with a passion for digital marketing and skilled in community management.
You need to be a motivated and enthusiastic marketer who is comfortable working on impactful campaigns which have a wide and diverse reach. You should be confident bringing healthcare-related stories to life through different digital channels. You should also take a hands-on approach to all areas of marketing and understand the nuances, advantages and shortcomings of using different platforms.
You will be responsible for delivering outputs from our social media as well as leading on our email communications. You will analyse and evaluate the results of these campaigns and use insights to drive development, with support from the Digital Media and Marketing Manager.
Led by the Digital Media and Marketing Manager, you will also produce website content, support on paid advertising and creation of branded merchandise.
Digital marketing plays a key role in our ability to raise awareness for, and build the profile of, Resuscitation Council UK, our guidelines, courses, and standards. Working with other members of the Communications and Engagement team, you will support on digital aspects of campaigns and initiatives to further public awareness of cardiopulmonary resuscitation, defibrillation and support for survivors.
The post holder will work closely with all members of the Communications and Engagement, Governance, Operations, Clinical and Service Development departments and build strong relationships with the wider resuscitation community. Equality, diversity and inclusion will be important principles considered in all elements of work.
Main responsibilities and duties
Website, SEO & PPC
- Write/produce, build and publish content for the RCUK website, including articles, features, statements and updates, ensuring diversity and inclusion is considered in everything we do.
- Ensure all content, imagery or files uploaded to the website are of an optimal file size and comply with accessibility guidance e.g., alt text, descriptive links.
- Support the Digital Media and Marketing Manager to deliver the SEO priorities for the organisation and increase RCUK’s reach.
- Use insight (e.g., Google Analytics, Google Search Console, Crazy Egg, surveys etc) to identify content gaps and opportunities for website improvements in line with user requirements.
Campaigns
- Support the communications and engagement team to deliver on key integrated campaigns across the year.
- Support on the delivery of marketing and communications strategies for core RCUK products: including generating sales for commercial products such as e-Lifesaver and paid events such as conferences through digital marketing and direct communications.
- Support the Media and Campaigns team with asset creation and amplify media opportunities via our digital channels
- Support the Policy and Public Affairs team with uploading policy briefings and maintaining resource repositories
- Identify hooks and opportunities to promote RCUK’s work and increase digital engagement.
Email Marketing
- Project manage the delivery of email marketing communications in line with the organisation’s aims and objectives to engage our core audience with RCUK’s work.
- Support on the delivery of our annual BAU email communications calendar.
- Evaluate the impact of RCUK emails activity, through regular analysis of emails sent, and use this insight to get a better understanding of how audiences are engaging with our email content and to continually improve email communications
- Ensure all emails are sent in line with General Data Protection Regulation (or GDPR).
- Support the development of a new email strategy to support business growth (e.g. e-Lifesaver prospects through sales journey) and audience segmentation.
Social media
- Create, curate and share high quality social media content using a range of different and innovative formats.
- Monitor RCUK’s social media portfolio and identify opportunities for RCUK expansion onto other social media platforms in line with organisational objectives and where the audiences we are trying to reach are.
- Respond to comments across our social media channels and build support within our online community through engaging in conversations. Answer queries (liaising with other teams as required) and escalate any reputational issues to the Digital Media and Marketing Manager.
- Identify opportunities and content for paid campaigns.
- Work with the Digital Media and Marketing Manager to evaluate the impact of organic and paid social media activity through monthly reporting and analysis of larger initiatives and campaigns.
Other
- Champion RCUK brand and style guidelines to ensure RCUK communications are consistent across all comms channels.
- Use Canva/Adobe suite to design BAU social media graphics and toolkits for campaigns.
- Ensure our content is accessible and reflects the diverse resuscitation community and society as a whole.
- Represent and promote the organisation and its products at internal and external events that RCUK is exhibiting at.
- Manage the Communications inbox on a rota basis with the Media and Campaigns Officer & Policy and Public Affairs Officer.
- There is an occasional need for weekend/evening working and time off in lieu is granted in line with our time off in lieu policy.
- Support writing creative briefs for external design agency.
How to apply
Please email your CV, covering letter and Equality & Diversity monitoring form to us with 'Digital Media and Marketing Officer' in the subject line.
The closing date for applications is 17:00 Monday 18 November 2024.
Interviews for this role will take place Thursday 28 November 2024.
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Applicants must have the right to work in the UK. Sponsorship is not available.
Corporate Partnerships Account Manager
Home based, remote working
£39,000 pa plus excellent benefits
35 hours per week
As the Corporate Partnerships Account Manager you will:
1. Account manage and build strong relationships with a portfolio of Corporate Partners with current value of four and five figures
2. Manage a range consultancy relationships from kick off to project completion, working with colleagues across the charity
3. Use your knowledge and experience to improve our ways of working to help us build better, more impactful relationships with our corporate partners
4. Work with colleagues across fundraising to identify and develop new opportunities to engage corporate partners through products and events
This role is great development opportunity for someone with corporate partnerships and/or account management experience. You know what it takes to make a partnership a success and are looking to take the lead across your own portfolio of partners.
You are experienced in writing persuasively for a range of audiences. You are also a confident communicator, with the ability to lead meetings with senior stakeholders or present to a room full of people.
You are comfortable collaborating across teams, with experience of bringing people together to solve a problem or achieve a goal. You’ll be comfortable working to your own initiative and taking the lead on projects and relationships.
We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus.
Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Closing date: 27 October 2024.
Interview date: 6 and 7 November 2024.
Supporting people who are deaf, have hearing loss or tinnitus
We are a local Deaf and Disabled People’s Organisation, run by and for Deaf and Disabled people and carers in Bromley and neighbouring Boroughs.
We have a vision of a world where Disabled people are able to live their lives independently, in the way they choose, participating fully in society and enjoying equity and respect for diversity.
Our mission is to enable Deaf and Disabled people and carers in Bromley and neighbouring Boroughs to fully understand our rights, develop collective pride and build skills and experience in self-advocacy and strong civic participation. We believe this will allow Disabled people to lead in challenging discrimination in Bromley and beyond, breaking down barriers to independence, choice and equity.
Our aims are:
- To support Disabled people to get our voices heard and to influence change locally.
- To campaign for an inclusive and accessible society.
- To support, develop and celebrate Disabled people’s skills and leadership.
Our current services include:
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Peer-led Forums - opportunities to voice your experiences, discuss ways to challenge barriers to inclusion and independence and influence local services.
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Disability Pride - annual events to showcase Disabled talent, celebrate our lived experience and help break down stigma attached to Disability.
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Supported volunteering - person-centred support for volunteers to increase their skills, confidence and experience.
As Volunteer Coordinator, you will lead on recruiting, supervising, supporting and developing volunteers, drawing on your own lived experience of Disability to provide a positive role model.
Position: Volunteer Coordinator
Responsible to: Deputy CEO
Location: Role may involve some working from home on occasion, but majority of the hours will be supporting volunteers in our office in Anerley, plus attending face to face meetings and events in Bromley Borough and occasionally in London.
Hours: 14 hours per week (part-time), around volunteer availability and access needs.
Salary: £27,000 per year pro rata to 14 hours per week
Annual leave: 5.6 weeks per year including bank holidays, pro rata
Pension: Statutory opt in rules applied to all our jobs
How to apply: Please either fill in the application form or send in a CV that is updated for this role. Whichever you do, your application form or CV must have an additional supporting statement that tells us how you meet the criteria in the person specification.
Interviews will take place at our Anerley office on Thursday 21st November.
Closing date: Sunday 10th November 2024.
What you will do:
- Proactively look for opportunities to recruit volunteers with lived experience of Disability, by promoting our volunteering opportunities across the borough, supporting stalls at community events and contributing articles celebrating volunteer achievements in our monthly newsletter and on our social media.
- Respond promptly to enquiries about volunteering, engage with individuals to encourage them to volunteer and interview potential volunteers to identify their strengths, interests, development and support needs.
- Support volunteers to successfully undertake a programme of induction training, agree ongoing task plans for each volunteer to monitor progress, carry out regular one to one meetinghs with volunteers and providing practical support for volunteers to deliver specific tasks and mini projects.
- Co-ordinate regular volunteer team meetings, review volunteer management policies and procedures, take a lead on initiatives such as volunteers week events and volunteer fayres and keep up-to-date records about volunteers and individual progress.
This job is for you if:
- You have personal lived experience of Disability.
- You have a strong local presence within Bromley Borough.
- You are highly motivated and practical, with a 'can-do' approach to work.
- You have excellent people skills, with experience of motivating others and helping them to overcome barriers to reach their potential.
- You have experience of delivering work to meet targets.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO). All of the board and 75% of staff declare an impairment, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all. This means that, in addition to our traditional services delivered by and for disabled people, we are a groundbreaking organisation working to demonstrate that as disabled people we can take a leadership role in our local community. In a world where disabled people are too often underestimated or written off, we need your help to tell this story.
We’re looking for a natural communicator who can tell our story in an accessible and compelling way. You’ll be able to think creatively, whilst being comfortable keeping across routine but vital tasks such as producing newsletters and updating social media. You’ll take pride in making those outputs the best they can be. It’s required that you have your own lived experience of disability, which could include mental health issues or a long term condition. We also particularly welcome applications from global majority candidates, who are currently underrepresented at this level in our organisation.
Your role will focus on two of our projects: our work with the Barnet Together Alliance supporting the local voluntary sector; and the work of the NCL VCSE Alliance, which we currently chair.
To succeed, you will need an ability to write fluent, interesting copy as well as a familiarity with social media and a basic understanding of design principles. In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
This is a UK based role, which can be performed at home. We encourage flexible working to suit your work/life balance preferences where possible. We also operate a Time Off In Lieu (TOIL) system.
To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and how your own lived experience of disability would inform your approach to the role.
The successful candidate must have the right to work in the UK.
Shortlisted candidates will be invited for interview during the week of 4th November.
Sensory Support Coordinator
We are seeking a Sensory Support Coordinator to join a dedicated team, within a growing charity who have recently opened their new sensory hub in the heart of Perth
Job Title: Sensory Support Coordinator
Location: Sensory Hub, George Street Perth
Salary: £27,141 - £30, 365 (FT)
Contract: Full-time 34.5 hours for 12 month, reducing to 28 hours
About Us:
You will be working for an exciting and growing charity, recently opening their new Sensory Hub in the heart of Perth. They provide specialist services for people with sight loss, hearing loss, or who are deaf, living within the Perth and Kinross local authority area. Their specialist rehabilitation service is commissioned by Perth and Kinross Health and Social Care Partnership, allowing them to offer essential support to individuals facing sensory challenges.
The Role:
In this role, you will be at the forefront of supporting individuals with sensory loss, providing direct assistance, coordinating services, and advocating for their needs. You will work closely with clients, their families, and other service providers to ensure holistic support and access to vital resources.
About You:
- Experience of working with people with disabilities, sensory loss, older people, or in community support roles.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- A positive, problem-solving attitude and the ability to work both independently and as part of a team.
- An empathetic approach, with excellent communication skills and the ability to engage with clients of all backgrounds.
- Understanding of holistic care and how to deliver support in a way that meets the broad needs of the people we support.
Why Join The Team?
- Be part of an exciting time as the charity grows and develop their newly opened Sensory Hub in Perth.
- Make a real difference in the lives of people with sensory loss.
- Join a supportive and fun team that values hard work and collaboration.
How to Apply:
If you’re passionate about making a positive impact, we’d love to hear from you. Please read the candidate pack and complete the application form, closing date Friday 8th November, interviews to be held on Tuesday 19th November.
This is an exciting opportunity to be part of a dynamic charity making a real difference in people’s lives! #INDSCP
Head of Children and Young People’s Service
36 hours per week, part time also considered
Salary: £43, 000 - £46, 000 depending on qualifications and experience
(Mileage to be paid at 45p per mile)
Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers and to be as independent as possible.
An exciting opportunity has arisen to join our Senior Management Team, and lead our Children and Young People’s Service. The service helps children, young people and families to thrive, by providing a variety of vibrant and impactful services including the Habilitation Service on behalf of the Local Authority.
Principal accountabilities:
1. Provide overarching leadership, and management, to the Children and Young People’s Service (CYPS).
2. Lead, in collaboration with the CYPS Operational Manager, the Surrey County Council contract for Habilitation services ensuring that the Key Performance Indicators are met and reported on, in line with the contractual obligations, and that the contract is secured for the future.
3. Lead, in collaboration with the CYPS Operational Manager, the CYPS Service Facilitator and others, the delivery of outputs and outcomes of a number of grant funded services.
4. Ensure policies and procedures are followed at all times, and to ensure appropriate risk assessments are conducted and maintained.
5. To be the designated Safeguarding Lead for Children and Young People for the charity, working closely with Surrey Safeguarding Children Partnership and other organisations such as Surrey Youth Focus, and internally with the Designated Safeguarding Lead for Adults.
6. To plan and manage the departmental budget for the Children and Young People’s Service, making best use of resources at all times to achieve maximum impact for the people we support across the organisation.
7. Regular reporting to Surrey County Council, Services Committee, Trustee Board, and funders as required.
8. Line management of the CYPS Operational Manager, the Children and Young People’s Service Facilitator, and a number of other direct reports.
9. Support and supervise the team of staff and volunteers to ensure that they perform and work to the agreed standards and in line with our organisational values.
10. Conduct annual appraisals and identify training needs within the team to meet all national standards.
11. Work with the CYPS Operational Manager to succession plan, and manage the training and development of Trainee Habilitation Specialists to ensure the charity is well resourced.
12. Provide information, support and advice for children with vision impairment/ Multi-Sensory Impairment and their families /carers.
13. To develop the service to include children and young people who are Hard of Hearing or Deaf, and their families, working in partnership with other organisations to ensure we add value.
14. To share responsibility for the Charity’s operational decision making with other senior managers.
15. To oversee the management and maintenance of the contract for Children’s statutory register of vision impairment.
16. To work in partnership with internal teams, such as fundraising and communications, to ensure the Children and Young People’s Service is well resourced, and always in line with the charity brand.
17. To develop and manage external partnerships as required
KNOWLEDGE/SKILLS/QUALIFICATIONS
Desirable
- Graduate Diploma in Habilitation and Disabilities of Sight (Children and Young People) or equivalent qualification which specifically meets all the learning outcomes arising from the ‘Quality Standards – Delivery of Habilitation Training (Mobility and Independent Living Skills) for Children and Young People with Visual Impairment (2011)’: Qualification Participant Learning Outcomes.
- Registration with relevant professional body.
- First Aid Certificate (if the successful applicant does not already hold this, they will be required to complete it before starting in post)
- Level 3 Safeguarding qualification (if the applicant does not have an in-date certificate they will be required to complete this before starting in post)
- Communication skills for working with people who are Deaf, or those with Dual Sensory Loss e.g. clear speech, block alphabet, deafblind manual, BSL
Essential
- Extensive experience of working with children, young people and families
- Extensive work history in roles that include the overarching responsibility for Safeguarding children and young people as a Designated Safeguarding Lead
- Leadership experience including leading a Multi-Disciplinary Team
- Excellent line management skills
- Excellent Communication Skills
- Excellent IT skills including Microsoft 365 and a range of databases
- Excellent communication skills
- Basic counselling skills e.g. listening, reflecting, summarising
- Experience of working with Social Care and/or the NHS in either an operational or commissioning context
- Experience of managing risk
We can offer you:
· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays)
· Investment in your development
· Access to an Employee Assistance Programme
· Pension contributions 6% matched with the Pensions Trust
· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses
· Wide range of training opportunities suitable for your role
· A staff rewards programme
· A growing range of other staff benefits
· A vibrant and friendly team!
An Enhanced Disclosure and Barring Service will be required which we can arrange.
The client requests no contact from agencies or media sales.
Job Purpose
This is a senior management position, working closely with the joint CEOs and the Board to ensure Graeae prospers artistically and financially.
The Finance Director will be responsible for implementing Graeae’s vision as laid out in the company’s business plan and to achieve artistic excellence, effective development of the company and financial stability. The Finance Director has overall responsibility for the financial management of the company, in liaison with the CEO, and the development and maintenance of financial controls, systems and procedures.
Key Responsibilities
Financial management
1. Lead the financial management and the development and maintenance of financial controls, systems and procedures
- Lead the preparation for annual budgets and project budgets in liaison with the joint CEOs
- Establish and monitor key performance indicators in liaison with the joint CEOs
- Manage the company's overall expenditure, ensuring it is in line with budgets
- Monitor grants alongside the joint CEOs ensuring that all funds are received when due
- Liaise with funders and service partners on the submission of reports on financial and other matters as required
- Ensure Graeae fulfils its legal and funding agreement obligations, including writing and updating franchise applications and business plans.
- Manage the company's payroll and pension scheme
- Manage and review “Access to Work” claims in consultation with the Access Manager
- Prepare papers for Finance Sub Committee and take minutes
- Act as lead officer with the company's auditors, bankers and lawyers and HMRC
- Act as Company Secretary to the Board of Directors and to service the Board and Finance Sub Committee in particular through the provision of clear and accurate financial information to ensure their informed policy and decision-making
Financial reporting
- Prepare quarterly management accounts for presentation to the Finance Sub Committee and Board
- Lead the preparation and filing of annual statutory accounts in consultation with the joint CEOs
- Prepare monthly reconciliations including bank and control accounts, business charge cards and petty cash
- Prepare quarterly VAT returns
- Prepare monthly and annual PAYE/NI returns
- Prepare annual cash flow forecasts and update quarterly.
Other duties
- Line manage the Finance Assistant, delegating all appropriate areas of financial administration
- Provide in-house training for non-financial staff members in budget preparation and monitoring
PERSON SPECIFICATION
Essential
1. Professional qualification or proven significant experience of financial management
2. Experience of software packages, including Word, Excel, Access and a computerised accounts package, preferably Sage 50 Accounts and Sage Payroll.
3. High level numeracy skills and attention to detail
4. Excellent communication skills, both verbal and written. (NB Graeae recognises that this can be achieved by various means, e.g. through a third party communicator)
5. Excellent time management and strong organisational skills
6. Line management skills
7. Ability to contribute as part of a small team
8. Experience of developing and maintaining financial systems and controls
9. Commitment to the implementation of Graeae’s Equal Opportunities & Diversity policies within the areas relevant to the post.
10. Willingness to undertake training.
Desirable
1. Knowledge of current disability issues
2. Interest in/experience of theatre/Arts/Voluntary Sector
British Sign Language skills
The client requests no contact from agencies or media sales.
Would you like to help create a brighter future for nature?
We are looking for two Policy Officers (or Senior Policy Officers) to help develop and promote environmental policy on behalf of our 86 environmental charity members.
The Government has promised to halt the decline of nature by 2030. This role is about making sure the urgent action needed to meet that pledge is delivered.
Your job will be to convene some of England’s best environmental policy experts to agree bold and effective shared policy positions. There will be lots of thinking, lots of writing, and lots of opportunities to shape shared campaigns. You will also play a key role in delivering those messages to key influencers in Government and in Parliament.
So, we are looking for someone with a keen eye for detail, the ability to listen and negotiate, and a reasoned and convincing style of written and verbal communication.
The role is likely to focus on farming or chemicals policy but we can consider another policy focus for the right candidate.
We particularly welcome applications from candidates from under-represented backgrounds, including people of colour, disabled people and those from a low-income background, to be part of our small, friendly and collaborative team.
The client requests no contact from agencies or media sales.
This is a pivotal new role in our organisation which will focus on supporting our HR function, premises
management and internal governance administration.
We are looking for a friendly, pro-active individual with a practical approach, excellent organisational skills and the ability to work across teams. High literacy skills and a willingness to develop and improve systems are essential. It would particularly suit someone interested in growing their skills and experience of HR processes. This role will be based at our main office in Bristol and will require the post holder to be present at our office (rather than working from home)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Welfare Benefits Advisor – Adults
Salary: £27k to £30k negotiable & dependent on experience
Training can be provided in key areas of the role for those with essential experience. (see person specification)
Hours: 37.5 hours a week
Place of work: Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, SW6 7BF
Contract period: Permanent
Accountable to: Welfare Benefits Team Leader
The Organisation
Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.
The organisation is a medium sized charity with a Board of Trustees (at least 75% is disabled trustees), 25 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability - all of whom are passionate about removing the barriers that disabled people face.
AoD provides five key services. These are: Youth, Employment, Welfare Benefits and Independent Living.
AoD’s Welfare Benefits Service
The Welfare Benefits Service provides free independent advice and assistance to all disabled residents and their carers who live and work in Hammersmith and Fulham borough. The service is for all ages, including parents and carers of disabled children.
We provide free advice and assistance, up to and including Tribunal level, on all Department for Work & Pensions (DWP) benefits, Tax Credits, and some local authority benefits.
Welfare Benefits Advisor will
- Provide high quality Welfare Benefits advice and casework and, as appropriate, representation at the 1st Tier Tribunals for disabled individuals of the London Borough of Hammersmith and Fulham.
- Write Mandatory Reconsideration requests and in a limited number of cases, write appeal submissions.
- Undertake direct welfare advice and casework.
- Maintain appropriate records of work undertaken using an appropriate electronic Welfare Benefits Recording and Information System via AoD’s Charity Log, and through the use of Excel
- Gather information to monitor and evaluate the service.
- Assist with funding applications / tender bids by providing basic factual information to Fund Raising Manager/CEO/Managers to enable them to apply for funding and also enable them to write funding/tender applications.
- Contribute to Welfare Benefits related publicity material, social media, reports for the Board of Trustees and other stakeholders and other documents as required.
- This post requires travel to different locations, e.g. for home visits.
For all work:
- Work in a person-centred way
- Produce agreed regular monitoring and progress reports
- Comply with AoD’s agreed policies and procedures.
- Participate in the wider development of the service and contribute to service improvement as required.
- Be computer literate and administratively self-supporting.
- Undertake any other reasonable duties as identified by the line manager.
Ongoing consideration of applications up to; 10am Wednesday 23rd October 2024
Interviews; on receipt of shortlisted applications and up to Thursday 31st Oct 2024
The successful candidate will be required to undertake an enhanced DBS check.
Please note we do not accept CVs and only review applications sent via email or post, not via social media.
Finally, Action on Disability positively welcomes applications from Disabled people.
Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Action on Disability prides itself on being an accessible and equal opportunity employer.
No agencies please.
We are currently looking for a CRM Systems Manager to join our IT department on a full time permanent basis.
As part of the Digital Systems team, the CRM Systems Manager is responsible for managing the organisation’s Ticketing, Customer Relationship Management and Fundraising CRM application and associated systems. This multifaceted role covers the ongoing support, training and continuous improvement of the applications.
The System Manager oversees system administration and ensures helpdesk requests are resolved appropriately and efficiently, to maximise system effectiveness and high standards of customer service.
The successful candidate will work across a variety of responsibilities which include but are not limited to:
- Provide support to Southbank Centre and the resident orchestras on CRM, ticketing and other systems
- Research, plan and implement improvements to CRM, ticketing and other relevant systems
- Deliver training on CRM, ticketing and other systems for Southbank Centre and the resident orchestras
- Supplier management
- Supervise industry standard management and best practice processing of data relating to system database and tools to provide high-quality business information
- Take part in the relevant system communities and keep on top of the latest improvements, issues and ideas
- Support system integration and contribute to the development of Southbank Centre’s information architecture
- Contribute to compliance with relevant legislation (e.g. GDPR), regulation and best practice
To learn more about the role please download the Job Description from our career page.
We welcome applications from people from a Black, Asian or Ethnically Diverse background or those who are D/deaf or disabled. If you wish to discuss reasonable adjustments such as a BSL interpreter for your interview for this role please indicate this on your application form. Interviews will take place at Southbank Centre. If you would like to speak to someone about any adjustments or concerns you can also email our People Team and we will be in touch with you to make the necessary arrangements.
By attracting people to work for us from a broad range of backgrounds with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. SC is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our staff.
If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role.
Southbank Centre
The Southbank Centre is Europe’s largest arts centre and one of the UK’s top five visitor attractions, occupying an 11-acre site that sits in the midst of London’s most vibrant cultural quarter on the South Bank of the Thames.
Its impact and reach are significant and it is respected internationally as a convener of great artists and diverse audiences and for being entrepreneurial and innovative in response to a volatile and changing financial landscape. The Southbank Centre is a charity that is determined to demonstrate its ambition to remain innovative, disruptive and experimental in what it does and to be highly relevant to the artists it wants to work with and to the audiences it wants to attract.
The Southbank Centre believes that a commitment to diversity and inclusion helps it be a more relevant and effective organisation.
Our Artistic Mission
The Southbank Centre exists to provide great artistic experiences for everyone. Through art, we invite our visitors to enjoy shared cultural encounters together. To gaze. To listen. To be moved. To discover a new idea or a new perspective. We are proud that for the last 70 years, the performances and exhibitions here have moved millions. We have provided a home for art and for artists. A community centred on art, where everyone, no matter their job, helps make the experience.
At the Southbank Centre we believe in:
Creating welcoming spaces
- Because upholding respect, safety and belonging is at the heart of vibrant teams and communities.
- This means us all taking responsibility for shaping and protecting a kind, compassionate and inclusive environment for others.
Making wonderful experiences together
- Because we all contribute to amazing artistic moments at the Southbank Centre.
- This means us all understanding and valuing the different parts we play in creating enjoyment and success.
Sparking new thinking
- Because different views and thought-provoking conversations inspire innovation, learning and growth.
- This means everyone having a desire to learn and being open to evaluating how they think and work.
Benefits & Perks:
As well as working at one of London's most popular and exciting sites the successful candidate will also benefit from the following:
- A min 5% employer’s pension contribution (rising to 9% depending on your employee contribution), from day 1 of employment
- 28 days annual leave, plus bank holidays (pro-rata for part time employees)
- Hybrid working model (3 days office working, 2 days from home)
- Enhanced sick pay
- Enhanced family leave benefits
- Up to 30% discounts at onsite retail, food and beverage vendors
- Staff ticket offers for Southbank Centre events
- Free entry to Hayward Gallery
- Free/discounted entry with other reciprocal organisations
- Free staff yoga
- Free access to emotional support from a confidential specialist Employee Assistance Programme available 24/7
- Season ticket loan
- Cycle to work scheme
The deadline for applications is 23:59 on the closing date for the job posting.
The client requests no contact from agencies or media sales.
The Latin American Women’s Rights Service (LAWRS) is a human rights and feminist organisation led by and for Latin American migrant women in the UK. Our work is dedicated to supporting the immediate and long-term needs of Latin American migrant women exposed to violations of their fundamental human rights; facing violence against women and girls, exploitation or trafficking; enduring difficult living and working conditions in low paid jobs and facing barriers to social protection.
LAWRS Social Change team reflects our inclusive approach to developing policy, advocacy and campaigning work by centring the experience of the most marginalised and excluded women to call for social justice. By enabling the participation of women with lived experience in policy and campaigning work our social change team promotes a holistic, rather than issue based, understanding of human rights violations experienced by Latin American migrant women in order to tackle systemic barriers that heighten migrant women’s vulnerability to abuses and which bars them from exercising their rights, accessing justice and leading violence free lives.
The post holder will be responsible for the implementation of LAWRS’ communications strategy working closely with the Policy and Communications team to provide digital, editorial, creative and operational communications support across the organisation’s work.
You will have an excellent command of English and Spanish or English and Portuguese.
This post is open to Latin American women only* in accordance with the Equality Act 2010. We particularly welcome applications from disabled and LGBTQ+ candidates as they are currently underrepresented within the team.
*women who identify as Latin Americans (1st and 2nd generation) and speak Spanish and/or Brazilian Portuguese.
Please note that only applicants with the right to work in the UK covering the duration of the contract will be considered for this position.
Please keep in mind that if you are shortlisted for an interview, you will be required to complete an exercise beforehand.