Delivery senior programme manager jobs

Senior Head of Trusts & Foundations – Bloomsbury Football Foundation | London

700,000 young people in London are growing up in poverty, facing inactivity and mental health crises. At Bloomsbury Football Foundation, we’re using football to help tackle these challenges and build resilient, connected communities – already reaching over 6,200 children every week.

We’ve grown fundraised income from £0.75m to £3.5m in three years – and now we’re aiming for £8m by 2028. Trusts & Foundations is our biggest income stream, and we’re looking for a first-rate fundraiser to take it to the next level.

As Senior Head of Trusts & Foundations, you will:

• Lead and grow our £2m+ trusts portfolio
• Write outstanding bids and reports that inspire multi-year, high-value commitments
• Manage and mentor two bright trust fundraisers
• Work with our Director of Fundraising and CEO to secure transformational grants
• Harness AI innovation to boost the pace and quality of our work

We’re looking for someone with a proven track record of winning major multi-year grants (six- and seven-figure), exceptional writing skills, and the ambition to help make Bloomsbury the UK’s most effective fundraising team.

Salary: £58,000–£90,000 (or £42,000–£55,000 for a ‘Head of’ level candidate)
Location: Camden, London (with great staff perks, socials, and match tickets)

Full job description available at Bloomsbury Football Careers page. 

Job Summary

The Head of Operations holds responsibility for our day-to-day delivery, strategic development of our services, and operational team leadership. As our new Head of Operations you will:

• sit on the PiP Senior Management Team and lead our team of circa twenty delivery staff. 
• ensure continuous operational improvement, working with SMT to develop our service and systems, through new projects or ways of working, and champion a learner-led approach to everything we do. 
• champion PiP meeting our regulatory and reporting requirements, manage key relationships including with local authorities, and hold budget responsibility across our service.

Who We Are

PIP is a local charity that supports adults with learning disabilities or autism to achieve their potential, and to lead lives that are as independent as possible.  

Our mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our students.

What You’ll Need

• Significant experience of working with people with learning disabilities, or a similar vulnerable client group, including knowledge of Safeguarding of Vulnerable Adults (SOVA) processes.
• Significant experience of leading and managing a staff team.
• Strong understanding of and commitment to a person-centred approach to working with people with learning disabilities, including planning, progress monitoring and review.
• Experience of liaising with a wide network of agencies and sector professionals in support of student needs.
• Knowledge of national and local legislation and policy affecting people with learning disabilities, including personal budgets. Alongside knowledge of key legislation and processes including on Health & Safety and Risk Skills and abilities 
• Able to communicate effectively, both verbally and in writing, including the ability to maintain accurate records and produce reports for a variety of internal and external audiences.
• Able to take a lead role in the implementation of major tasks, including contributing to the delivery of key performance management targets and making organisational and systems improvements.
• Able to manage and complete projects successfully, including delegating tasks and monitoring and evaluating progress against outcomes.
• Able to establish, develop and maintain constructive and professional relationships with a wide variety of professionals and carers both internally and externally.
• Able to liaise and work closely with student families, carers and other stakeholders in planning, implementing and monitoring support.
• Able to take a flexible approach to work, including flexible and out of hours working in response to service needs and developments.
• Willing and able to participate actively in a variety of fundraising events and activities, including some evening and weekend events.

What We Offer:

• You'll get 25 days holidays + bank holidays ever year. We're closed for Christmas but the rest of the year you may take leave whenever you wish.
• An extra day of annual leave for each year you've worked with us up to another 5 (30 in total)
• We offer a travel subsidy of up to £7.50 per day to help with the commuting costs.
• We provide a 4% pension contribution
• Free Employee Assistance programme 24/7 with access to counselling
• We offer regular team meals and socials - generally during work hours and they are optional.
• We offer a cycle-to-work scheme and as we're a charity you'll get access to savings like charityworkerdiscounts

Our Mission

PiP's mission is to empower adults with learning disabilities to achieve their potential. We are a growing, grassroots charity based in West London, and run a number of key services to promote independence and choice for our service users.

Our commitments

PiP is committed to safeguarding and promoting the welfare of adults and expects all employees, workers and volunteers to share this commitment. The successful applicant will be required to undertake an enhanced Disclosure and Barring Service (DBS) check.

We are committed to diversity and inclusion at work and are accredited with the Inclusive Employers Standard 2020. We welcome applications from people of all backgrounds, particularly applicants who are significantly underrepresented in our sector, such as people with lived experience of disabilities and individuals from Black and Minority ethnic communities. 

PiP keeps all personal information confidential and in line with current data protection legislation and GDPR. 

Closing Date: December 5th 2025

We encourage you to apply early, as applications will be reviewed as soon as they are received, and we reserve the right to close the advert sooner subject to finding suitable candidates.  

Portfolio Manager - EU Member States

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Portfolio Manager EU Member States

• Closing date – 17th November 2025
• Salary – EUR 70,125.70 to EUR 89,296.30  (Brussels) -  £55,518 to £71,310 (London)
• Type of employment – Fixed term until end of December 2027

We will be reviewing applications and the role might close before the stated deadline depending on application volume. Early applications are encouraged.

The Clean Air Fund is looking to recruit a Portfolio Manager to join their team in London or Brussels. This is an exciting opportunity to join a rapidly growing organisation whose mission is to use philanthropic grants to catalyse a reduction in air pollution in a newly created role.   

As Portfolio Manager EU Member States with Clean Air Fund you will contribute to delivery of Clean Air Fund’s mission, through supporting strategy design, impact assessment, and the development and management of a portfolio of grants with a wide variety of grantee partners including civil society organisations, research institutions (think-tanks and universities) and industry. The geographical scope of these grants will be at the national level and / or the pan-EU level.  You will support grant-making across the EU Portfolio, from stakeholder engagement to scoping of the project to evaluation and impact assessments as well as input and support projects strategy development as well as contributing to technical elements of project implementation where relevant.  

To be successful in this role you will have the following skills and experience;

• Demonstrable alignment with CAF’s mission, values, and goals.
• Experience of working on air quality, climate or energy transition in the EU. Specific experience of energy transition in residential heating and transport will be advantageous.
• Strong understanding of how the EU institutions function as well as transposition / implementation processes of EU Directives at the national level.  
• Experience in project, programme, or grant management, including experience in financial management, including the ability to interrogate grant budgets. • Strong interpersonal skills that translate to the ability to build effective networks.
• Exceptional organizational skills and attention to detail • Demonstrated ability to think and act strategically and to be outcome-focused, with experience in working in teams that design and execute strategies on complex issues.
• Excellent communication skills, both written and verbal.
• Articulate and proficient in both written and spoken English.  Proficiency in additional European languages is considered a significant asset, including French, Spanish, Italian, Romanian, German or Greek.  

For more information on this role, as well as the full person specification please see the job description

Our Culture

At Clean Air Fund, we’re guided by purpose and grounded in evidence. Our culture combines clear structures and rigorous frameworks with space for fresh thinking and collaboration across diverse perspectives. We value curiosity, openness and a shared commitment to making a measurable differe

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, returning parents, carers or any other aspect which makes them unique. We particularly welcome applicants from under-represented groups  to apply and would encourage you to let us know if there are steps we can take to ensure that the recruitment process enables you to present yourself in a way that makes you comfortable. We are committed to ensuring the safety and protection of our employees from all forms of harm. 

Job Title: Freelance Facilitator

Reporting to: Senior Programme Lead

Location: Staffordshire, in particular Stafford and surrounding area

Salary: £120 per day (including travel) plus £25 to attend meetings with a school (if required) and £50 for attending half day training or £100 for full day training. Expenses can also be claimed for programme snacks and travel to training.

One-year contracts might also be available.

Power2 is a fast growing and energetic children and young people’s charity that has supported 27,000 young people since 2001.  We are based in the North West of England and London and deliver early-intervention asset-based programmes to children and young people who have mental wellbeing challenges and are disengaged from school and more widely. We are well-known for our accredited Teens and Toddlers programme.

We believe every child and young person deserves the opportunity to thrive, even when things get tougher. We support young people to get the most out of their education by helping them to improve their mental health and wellbeing and develop their skills. We inspire young people who are at significant risk of school exclusion to re-engage and fulfil their potential at school, at work and in life.

We are seeking Freelance Programme Facilitators to join a pool to deliver our programmes in Staffordshire. Supported by our Programme Development Manager with training and resources you will help children and young people who are experiencing vulnerabilities and disadvantages improve their wellbeing, re-engage with school and learning, build networks and access opportunities.

Programme Facilitators work with significant autonomy and authority. They must embrace responsibility and are accountable for their work. They work collaboratively alongside young people, operating as a mentor as they empower young people to develop self-esteem, become resilient and engage with school and their own future. They give each young person the time, the confidence and skills to engage with their education.

You will work in schools and community settings to support young people and their families to ensure that at-risk children and young people make the most of their potential and improve their life chances. Work will include 1:1 support and delivery of Power2’s core programmes.

If you are interested in applying for this position, please submit a CV and expression of interest. Your expression of interest should be no longer than two pages of A4 and must cover:

• Where you are based
• How your skills and experience match the role
• Two references
• Your DBS status

The successful applicants will be required to undergo an enhanced DBS check (child workforce) and provide details of two referees.

Our Development Team

The Donmar has an exceptional ability to raise private funds, and the vital importance of fundraising is recognised across the organisation and embedded in the overall strategy. Each year we raise around half our income through fundraising from a varied number of sources, with corporate income representing around a third of the fundraised income. The Development team is led by the Director of Strategic Development and Fundraising, and comprises 11 people.

Purpose of the role

The Development Events Manager will be responsible for the planning, administration and delivery of all development events at the Donmar Warehouse, working alongside the Head of Trusts and Events and with support from the Events Administrator.

Who We Are Looking For

The successful candidate will have demonstrable experience of leading, managing and delivering events and strong project management skills. They will have excellent organisational and communication skills and the ability to proactively work on their own initiative as well as in a team, with very strong attention to detail. They will be used to working in a fast-paced environment and to leading multiple events simultaneously.

TERMS

Permanent, Full Time

Salary: £33,000 per annum

Working Hours: Due to the nature of the role you will be required to work some weekday evenings on a regular basis and very occasionally on the weekend. A TOIL system is in operation.

Applications Close at 10am on Monday 24 November

Round One Interviews: Week Commencing 1 December

Round Two Interviews: Week Commencing 8 December

We particularly encourage applications from those who are currently under-represented both at the Donmar and more widely in the industry, and specifically from D/deaf or disabled, or neurodivergent applicants and applicants who experience barriers and inequity due to ethnicity, gender reassignment and/or socio-economic background.

Be part of something transformative.

Join Rape Crisis South London (RCSL) at a time of significant change and growth from our current base of c£4million.  We’re looking for a qualified, skilled, values-driven Director of Finance and Resources to join our leadership team.

With a new CEO, Senior Leadership Team and a bold and inspiring new vision, this is a pivotal moment for our organisation as we lay the foundations and transform in the run up to a new organisational strategy. 

We’re a specialist charity supporting survivors of sexual violence across twelve South London boroughs providing counselling, group therapy, advocacy, and prevention education, alongside training for professionals.

If you’re ready to use your financial and strategic expertise to make a real impact for survivors, we’d love to hear from you

About the Role

As our Director of Finance and Resources, you’ll be a key member of our Senior Leadership Team, leading on:

• Strategic financial planning and advice for future growth and sustainability of the Charity
• Operational Financial Management, Reporting and Performance 
• Financial Accounts and Annual Reports
• Financial Control, Governance, Audit, and Compliance
• IT, Facilities, and Information Governance
• Management of teams and contracts in the Finance and Resources Directorate

You’ll work closely with the CEO and Board of Trustees to support our strategic vision and ensure sound financial stewardship to deliver support for survivors now and into the future.  The position is offered on a flexible, hybrid and part time basis. 

About You

We’re looking for someone who is:

• Professionally qualified (or equivalent) in finance management and accountancy
• Experienced and deeply knowledgeable in senior financial leadership and strategy development in the voluntary sector/an equivalent size charity 
• A skilled and experienced leader and manager of people, contracts and major service change projects
• Collaborative, analytical, and proactive in problem-solving
• Committed to feminist principles and to equity, diversity, and inclusion
• Ideally also skilled in overseeing IT, building and premises management and information governance, with training and support available where required. 

As well as experienced Directors, this role would also suit an exceptional Head of Finance looking to step up into their first Director role.

What We Offer

• 27 days’ annual leave + 8 bank holidays (pro rata)
• 3 extra gifted days (pro rata) between 27–31 December
• NEST pension (3% employer / 5% employee)
• Life Assurance, Healthcare Plan, Employee Assistance Programme, and Cycle-To-Work Scheme
• Supportive, feminist working culture

How to Apply

Please send your CV and a cover letter explaining how you meet the person specification

The position is offered on a flexible basis.  The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

We are an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement.

No agencies please.  Unsolicited emails from agencies will not be responded to

We’re looking for a Delivery Officer (Employability and Skills) to help coordinate and deliver some of our impactful employability projects, including flagship initiatives like Access Aspiration and Holiday Hope Employability. You’ll work directly with young Londoners, schools, and employers to make opportunities happen; from coordinating logistics and work placements to facilitating engaging career-readiness sessions that connect young people with their futures.

Day to day, you’ll support employer and school engagement, ensure smooth project delivery, and identify opportunities to improve how we work. You’ll contribute to team planning and collaboration by sharing insights from delivery, gathering feedback, and helping showcase the real impact of our programmes.

Working closely with the Delivery Manager, you’ll have the independence to manage your own workload while drawing on the support and expertise of a collaborative team. You’ll also help nurture long-term partnerships with businesses and schools, supporting our shared goal of helping 250,000 young Londoners access positive opportunities, healthy food, and meaningful career connections.

The Woodland Trust is looking for a Web Manager to help us reach and inspire our audience by managing content on the Trust’s website.

The Role: Drive and support our content strategy and governance processes.

•    Manage the website, overseeing content, maintenance, management and governance.
•    Lead and manage a team and support them to achieve their best.
•    Work collaboratively with colleagues to ensure the delivery of engaging and accessible content.
•    Manage the Content Strategy Group to help shape the strategic direction of our website in line with business goals and user needs.
•    Build effective relationships with stakeholders internally and externally such as UX, insight and content team members.
•    Create weekly and monthly reports for senior leaders and the rest of the organisation.
•    Manage, document and communicate best practice and procedures to champion consistency across the organisation.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required once a month on average. 

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Experience in web content, web technologies and managing the web content of an organisation.
•    Knowledge of accessibility standards, trends and best practice with the ability to ensure adherence across the team.
•    Excellent communication skills with the ability to engage with a wide range of stakeholders both internally and externally.
•    Experience in using analytics data and generating reports to share with internal stakeholders.
•    Knowledge of Google Analytics 4, web governance, SEO tools and Google Search Console with the ability to use these tools to monitor performance, complete audits and provide guidance where necessary.
•    Strong leadership skills with the ability to lead and manage a small team.
•    Experience in managing content management systems.
•    Knowledge of user experience (UX) and information architecture best practice with the ability to ensure adherence.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they only see a redacted version of your CV. Your CV will only be shared with the hiring managers if you are successful for the final stages of shortlisting so please make sure that you answer the Application Questions to show your relevant skills and passion for the role.

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams on the 3rd December 2025

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager – Complex Needs & Community
Reference number: 313
Responsible to: Director of Complex Needs and Community
Working hours: 37.5 Hours per week
Rate of pay: £37,800 - £38,500 per annum
Working base: One of 7 Herts Mind Network Wellbeing Centres closest to home
Area covered: The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing. Each year, we help 15,000 people experiencing mental ill health.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About our Complex Needs & Community Services

The successful candidate will manage and develop the Complex Needs and Community Teams at Hertfordshire Mind Network. The Services Manager will be responsible for leading a variety of services currently including the Flourish (asylum seekers and refugees) contract and the Primary Care Network contract. As the services grow and develop, other services/projects may sit under this post.

About the role

The role requires travel across Hertfordshire to our Wellbeing centres, community partnerships and external organisations and is responsible for a team of staff and volunteers who work within Complex Needs and Community teams across the county.

As a Services Manager you will be an integral part of the Senior Management Team (SMT) and work in partnership with Complex Needs Team Leaders and the other Service Managers across the Charity. Reporting into the Director for Complex Needs and Community you will be directly responsible for the efficient and effective delivery of two or more of our Services and a key member of the Herts Mind Network Safeguarding team.

Responsibilities of the post

• Support the Director of Complex Needs and Community with effective running of the complex needs and community services.
• Build strong relationships and liaise with commissioners and partner organisations.
• Manage the Flourish and PCN contracts.
• Work closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
• Support the development of services by promoting and being responsive to changing needs.
• Oversee the recruitment and management of client facing staff.
• Be a strong safeguarding level 3 champion and manage/support referrals.
• Ensure all policies and procedures are current, understood by staff and that they are working within these policies and procedures.
• Monitor outcomes and evaluate the service, ensure all KPIs are met.
• Process referrals and manage and prioritise all administration tasks associated with the service, including Payroll and expenses submissions.
• Be part of the Senior Management on call rota (out of hours), attend SMT meetings as required and support the work of the wider SMT. 
• Maintain and enhance service delivery standards and effectiveness.
• Contribute to the service development by working alongside the Directors to evaluate service delivery and produce progress and monitoring reports.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is 5pm on 26th November 2025. 
Interviews to be held on 2nd December 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

Doorway is a registered charity that has been supporting young people who are homeless/at risk of homelessness for 28 years, across Warwickshire.  We are moving into an exciting phase of innovation and development as we set our strategy for the next three-five years.

We are seeking a dynamic, creative and strategic individual to contribute to our development and help us to achieve our goals. Ensuring that we go from strength to strength and have a sustainable future, through successful income generation and brand visibility.

The ideal candidate will be proactive, have excellent organisational and communication skills, with the ability to build relationships with donors, sponsors and partners.  A motivated experienced individual with the ability to work in a fast paced environment, delivering fundraising and income generation activities on time.

Join us to bring your experience, passion, and ideas to help make a real difference to the lives of our young people.

Location: You can be based near one of the following office locations - Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle. 

We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.  

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Ideal start date: Flexible, as agreed with candidate 

Annual leave: 36/37 days (England & Wales and Scotland respectively - includes bank and public holidays and three days to be taken between Christmas and New Year) plus up to 3 days additional annual leave increasing with length of service.

We also offer a Holiday Buyback scheme where you can purchase up to 1 working week additional annual leave per year

Other benefits: 

• Cycle to Work Scheme
• Employer pension contributions of 5%, plus salary sacrifice contribution the equivalent of Employer National Insurance
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time

The Opportunity 

As our Senior Evaluation Coordinator you’ll drive forward how we measure and share our organisation’s impact.

You’ll own our monitoring and evaluation framework and use this to design smart and robust ways to measure how our work creates change.

You’ll lead our annual data collection processes and cycles, collaborating with other teams to collect and share key outcomes data, both internally and externally.

From crafting data methodologies to generating insightful reporting for stakeholders, this role is ideal for someone who loves delving into data, analysing and communicating trends and working with others to make a difference. 

1. Designing how we measure our impact

• Shape evaluation questions and themes to explore, design the methodology, and consider data required to conduct robust analysis  

2. Evaluating our interventions

• Manage the yearly impact evaluation to further the organisation’s understanding of its effect across our three interventions:  
  •  on students’ outcomes, including student university destinations and longer-term graduate outcomes  
  •  on the outcomes of our employer influencing work, including the impact of the Social Mobility Employer Index  
  •  on the outcomes of our campaigns work  

3. Data collection and performance management​

• Develop and manage data analysis and visualisation tools and processes, such as PowerBI, to present monitoring data  

4. Reporting and sharing our impact

• Consolidate analysis findings, and present them to various audiences to enable conversations around the development of our work  

See attached job description for more detail on the key responsibilities in the role

Person Specification/Skills

Monitoring & Evaluation

• How to run an evaluation project, and manage it throughout the full project life cycle, i.e. planning, data collection, analysis, and dissemination  
• How to create and implement plans and/or processes, including administrative systems and robust evaluation processes 

Systems

• How to use databases, data visualisation tools and CRMs, underpinned by strong IT skills and the ability to learn and build capability 

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59pm, Sunday 23rd November: 

1. A cover letter outlining your suitability and motivation for the role (no more than 500 words)
2. Give an example of when you have evaluated the impact of a programme, intervention or project, the steps you took and skills you used (no more than 800 words) 

Please note that generic applications and CV’s will not be considered.

Do you have proven experience in strategic HR leadership, alongside a passion for building people-centred solutions that drive organisational success? Then join Shelter as a Senior HR Business Partner and you could soon be leading a talented team at the heart of our mission to enable impactful people management across Shelter.

About the role

With line management responsibilities for a team of HR Business Partners, the Senior HR Business Partners will drive HR aspects of the Strategic Plan ensuring development and delivery of the strategy to enable relationships and people management solutions across Shelter and Shelter Scotland.

The postholder will identify HR priorities which supports Shelter and Shelter Scotland’s Strategy, making recommendations to the HR Senior Leadership Team that supports the overall strategic direction.

Role specifics

As a Senior HR Business Partner at Shelter, you will play a key role in delivering our People strategy, ensuring it supports the wider goals of Shelter and Shelter Scotland. You’ll lead on embedding effective business partnering across directorates, providing expert HR support and insight to help achieve strategic objectives. Reporting to the Head of HR Business Partnering and Employee Relations, you’ll help foster a strong partnership with Trade Unions and lead key HR projects that drive organisational change. As a senior leader within the team, you’ll manage up to two HR Business Partners, offering coaching, development and performance support, and creating opportunities for collaborative, cross-functional working.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The HR Business Partnering Team provides the strategic lead on people management and organisational development at Shelter.  We aim to enable the organisation to have the right Culture, Capacity and Capability to achieve its purpose.  We do this through providing Employee Relations and Business Partnering support, partnering with specific directorates within the organisation to understand business needs and advise on people initiatives which support the delivery of directorate objectives. Working with colleagues within the wide people directorate to delivery cultural and structural change management initiatives tailored to the needs of the business. Supporting the Head of HR Business Partnering in the continued development and delivery of the wider people plan.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Reporting to the Senior Supporter Care Manager, you will deliver excellent customer care to supporters and potential supporters of Operation Smile UK. As an integral part of the Supporter Care team, you will successfully support the Individual Giving programme and wider fundraising activities, providing support to ever-increasing income and supporter stewardship for the delivery of increasing levels of unrestricted income for Operation Smile UK.

Key Responsibilities

• Be the first point of contact for existing supporters and new supporters who respond to our fundraising activities by phone, email, letter or in person, letter, or email delivering outstanding supporter care
• Liaise with supporters in timely communication via email, phone, and mail, with excellent customer care
• Prioritise answering incoming phone calls and escalate any difficult situations/complaints to the Senior Supporter Care Manager
• Support processing incoming phone and postal donations
• Assist with banking and processing incoming/outgoing post
• Be responsible for thanking our supporters, including by letter, email and phone, dispatch of information and fundraising materials
• Enter and maintain accurate records on our Database
• Maintain and assist with all types of donation processing, administration and Database record amendments/records being kept up to date. This will include Gift Aid status and contact consent requests
• Assist with cancelling and amending all types of regular gifts and sending out appropriate letters
• Manage the removal process and consent process
• Assist with sending out problem payment letters
• Following up cancelled regular payments as part of the winback process
• Assist with handling material requests and recording actions on the Database
• Assist with any third-party agency supporter care requests
• Maintain sensitive information and records with appropriate confidentiality
• Play an active role in developing the supporter journey at Operation Smile UK, working with the Senior Supporter Care Manager and colleagues across Fundraising & Communications.
• Perform any other reasonable duties as requested by the Senior Supporter Care Manager

Please refer to the job description for a comprehensive list of tasks, responsibilities, and the required person specification.

Recruitment

We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

Volunteers are at the heart of our mission

In 2024, our incredible network of 800 volunteers supported over 73,000 young people through Insight Talks, Skills Workshops, and Networking Events, showing them what's possible for their futures and building the skills and connections they need to get there.

Our dedicated Programme Team provides personalised support and feedback to every volunteer, ensuring they're equipped to make a real difference in young people's lives. This tailored approach has been key to our growth and impact – and means every volunteer feels genuinely valued.

We're a fast-growing charity working to reach every 14-19-year-old across the UK. Thanks to generous funding from partners including Google .org and the Moondance Foundation, we’re now excited to appoint our first Volunteer Manager – a pivotal role in scaling our volunteer base and deepening its impact.

The Volunteer Manager will lead efforts to further grow and diversify our volunteer base, ensuring consistent quality across sessions and fostering a vibrant, connected volunteer community. They will work closely with colleagues across England and Wales, with ambitious targets around attraction and retention.

Key priorities will include:

• Developing strategic partnerships alongside me and our Partnerships Manager
• Understanding the diverse backgrounds and career journeys of our volunteers
• Owning the volunteer experience from first contact onwards and training colleagues to deliver best practice support, ensuring volunteers feel well-prepared, informed about their impact, and inspired to stay involved

As this is a brand-new role, there’s plenty of scope to shape and innovate. It’s a fantastic opportunity for someone with excellent communication skills and a passion for volunteering.

Our team works remotely across England and Wales, with regular in-person meet-ups. We set high standards, support one another, and share a deep commitment to driving positive change. If this sounds like the kind of environment you’d enjoy, we’d love to hear from you.

Sue Maskrey
Chief Executive