Delivery volunteer roles

Transport Support Volunteer

Watford and Three Refugees Partnership is a charity offering practical and emotional support to asylum seekers, migrants and refugees in Watford and Three Rivers. We are looking for a team of volunteers who have time to support our clients in the community.

Would you like to join a team within our charity that provides more practical support to our clients?

Some examples of support includes;

· Helping with house moves

· Collecting furniture that is being donated and drop off at client’s homes

· Lifts to attend appointments if the client struggles using public transport

You must have access to your own vehicle. You will work as part of a supportive team and it can fit around work and caring commitments. You will be able to claim mileage at 45p per mile and parking costs as expenses. We will need proof that your driving documents are up to date, including informing your insurance that you are using your car for ‘business’ purposes (usually at no extra cost).

If you are interested or want to find out more information, please contact us and we can arrange a chat with our volunteer coordinator in the first instance. To join us you will need to complete an application process which includes obtaining two references and an enhanced DBS check. We look forward to hearing from you!

In a city grappling with the cost of living crisis, rising crime rates, and pervasive worry, the need for beacons of hope is more urgent than ever. Urban Youth is a bold new movement, a startup youth work charity committed to illuminating London with joy, connection, and boundless possibility for young people. We're not just creating programmes; we're building a vibrant community where young Londoners don't just survive—they shine.

Why Urban Youth Needs YOU!

We've laid the foundation, and the energy is palpable. Now, we're searching for an innovative and dynamic volunteer to join us as our Youth Team Leader to be the architect of our impact. This isn't just a management role; it's a unique opportunity to create, set up, and manage a series of groundbreaking, short-term youth work activities across London. Your work will be crucial in building our reputation for exceptional youth work, laying the groundwork for us to upscale and reach even more young people as we grow.

We believe every young person deserves a place to belong, a chance to thrive, and memories that last a lifetime. As our Youth Team Leader, you'll be instrumental in delivering on this promise by:

• Designing impactful experiences: Developing a diverse portfolio of one-off and short-term youth work activities that are fun, engaging, and truly resonate with young Londoners.

• Bringing ideas to life: Taking your concepts from drawing board to delivery, ensuring seamless setup and execution of all programmes.

• Building our reputation: Creating high-quality, memorable experiences that showcase Urban Youth's commitment to excellence and lay the foundation for future growth.

• Empowering young people: Crafting activities that foster real friendships, boost confidence, and help young people discover their potential.

• Strategic vision: Thinking ahead and planning programmes that can be easily scaled and expanded when future funding becomes available.

Who We're Looking For:

We're seeking a creative, organised, and passionate individual with a proven track record in youth work and programme delivery.

You might be:

• An experienced youth worker with a flair for designing engaging activities.

• A natural leader with excellent project management and organisational skills.

• Someone with a deep understanding of the challenges and aspirations of young people in London.

• A strategic thinker who can envision scalable programmes and contribute to long-term growth.

• An individual with a genuine belief in the transformative power of positive youth experiences.

The Impact You'll Make:

As our Youth Team Leader, you'll be at the forefront of our mission, directly shaping the experiences that ignite potential in countless young Londoners. Your creativity and dedication will build our credibility, attract vital funding, and enable us to expand our reach, ensuring Urban Youth remains a powerful beacon of hope and opportunity. This is your chance to lead the charge, creating the memorable moments that will define our early success and pave the way for a brighter future for young people across the city.

Are you ready to design the future and ignite London with Urban Youth?

Join us in celebrating the journey and shaping the destiny of London's young people.

Express your interest today and help us write the next chapter of Urban Youth!

URBAN YOUTH

Forging Connections | Creating Memories| Building Futures 

In a city grappling with the cost of living crisis, rising crime rates, and pervasive worry, the need for beacons of hope is more urgent than ever. Urban Youth is a bold new movement, a startup youth work charity committed to illuminating London with joy, connection, and boundless possibility for young people. We're not just creating programmes; we're building a vibrant community where young Londoners don't just survive—they shine.

Why Urban Youth Needs YOU!

We've laid the foundation, and the energy is palpable. Now, we're searching for an innovative and dynamic volunteer to join us as our Youth Team Manager to be the architect of our impact. This isn't just a management role; it's a unique opportunity to create, set up, and manage a series of groundbreaking, short-term youth work activities across London. Your work will be crucial in building our reputation for exceptional youth work, laying the groundwork for us to upscale and reach even more young people as we grow.

We believe every young person deserves a place to belong, a chance to thrive, and memories that last a lifetime. As our Youth Team Manager, you'll be instrumental in delivering on this promise by:

• Designing impactful experiences: Developing a diverse portfolio of one-off and short-term youth work activities that are fun, engaging, and truly resonate with young Londoners.

• Bringing ideas to life: Taking your concepts from drawing board to delivery, ensuring seamless setup and execution of all programmes.

• Building our reputation: Creating high-quality, memorable experiences that showcase Urban Youth's commitment to excellence and lay the foundation for future growth.

• Empowering young people: Crafting activities that foster real friendships, boost confidence, and help young people discover their potential.

• Strategic vision: Thinking ahead and planning programmes that can be easily scaled and expanded when future funding becomes available.

Who We're Looking For:

We're seeking a creative, organised, and passionate individual with a proven track record in youth work and programme delivery.

You might be:

• An experienced youth worker with a flair for designing engaging activities.

• A natural leader with excellent project management and organisational skills.

• Someone with a deep understanding of the challenges and aspirations of young people in London.

• A strategic thinker who can envision scalable programmes and contribute to long-term growth.

• An individual with a genuine belief in the transformative power of positive youth experiences.

The Impact You'll Make:

As our Youth Team Manager, you'll be at the forefront of our mission, directly shaping the experiences that ignite potential in countless young Londoners. Your creativity and dedication will build our credibility, attract vital funding, and enable us to expand our reach, ensuring Urban Youth remains a powerful beacon of hope and opportunity. This is your chance to lead the charge, creating the memorable moments that will define our early success and pave the way for a brighter future for young people across the city.

Are you ready to design the future and ignite London with Urban Youth?

Join us in celebrating the journey and shaping the destiny of London's young people.

Express your interest today and help us write the next chapter of Urban Youth!

URBAN YOUTH

Forging Connections | Creating Memories| Building Futures 

Location: Oxfordshire Discovery College, Didcot
Commitment: To be confirmed with the volunteer – expected minimum 4 hours per month
Reports to: Volunteer Manager

Role Overview

We are seeking a dedicated and detail-oriented volunteer to assist our charity with essential administrative tasks. Your contribution will help maintain efficient operations and support our team in delivering vital services to the community.

Key Tasks

As an Administrative Support Volunteer, your activities may include, but are not limited to:

• Supporting Facilitators: Assist in preparing programs for delivery, including printing and organising resources.

• Office Organization: Help maintain a tidy and well-organised office environment.

• Document Management: Organise and file physical and electronic documents, ensuring easy access.

• Data Inputting: Accurately input data into our systems and databases.

• Database Creation: Assist in creating and maintaining new databases, ensuring data is up-to-date and organised.

• General Administrative Support:

  • Answering emails and assisting with routine communications.

  • Preparing for events by managing logistics and resources.

  • Completing stock takes and keeping inventory organised.

Skills and Experience

• Attention to Detail: Ensure accuracy and precision in all administrative tasks, especially data inputting.

• Organisational Skills: Ability to manage multiple tasks and prioritise effectively.

• Basic IT Skills: Familiarity with Microsoft Office, Google Drive, and basic database management (training provided if needed).

• Communication Skills: Ability to work well within a team, including collaborating with staff and other volunteers.

• Previous Experience (Optional): Any prior experience in administration, data entry, or office work would be beneficial but is not essential.

What We Offer

• Training: Full training provided for all tasks.

• Flexible Schedule: Volunteer hours can be arranged to suit your availability.

• Regular Supervisions: Supportive check-ins to review your role and tasks.

• Wellness Action Plan: We prioritise volunteer well-being through personalised wellness plans.

• Make an Impact: Your involvement will significantly enhance our ability to provide services effectively.

�� Volunteer Trainee Roller Sports Coach
�� Locations: Ealing, Hounslow, Brent, Harrow
�� Flexible hours | After-school, evenings, weekends or holidays
�� Hybrid opportunities – community & club-based delivery with some remote learning
�� Full training provided

Be Part of Something Bigger. Start Your Coaching Journey with RollaDome All Skate.

Are you passionate about working with children and young people? Do you love roller skating and want to turn that passion into purpose? Join us as a Volunteer Trainee Roller Sports Coach and help deliver fun, inclusive, and empowering sessions that develop both skating skills and life skills.

Whether you’re an experienced skater or just enthusiastic and willing to learn, we’ll train you, mentor you, and help you gain valuable coaching and youth work experience.

�� What You’ll Do:

• Support the delivery of engaging and safe roller skating sessions

• Assist lead coaches with warm-ups, drills, games and group activities

• Learn how to manage group dynamics, encourage participation and promote wellbeing

• Be a role model to children and young people aged 4–18

• Commit to personal development and training as a future community coach

�� What We’re Looking For:

• A positive attitude and willingness to learn

• Interest in working with children, youth or sport

• Ability to commit to at least 4 hours per month (training and/or delivery)

• Good communication and teamwork skills

• Reliable, respectful, and ready to grow!

�� What We Provide:

• Free training & mentoring (including Safeguarding, First Aid & Coaching Basics)

• Access to formal coaching qualifications

• Travel and refreshment expenses covered

• Real experience working in sports development and youth engagement

• A pathway into paid sessional coaching roles

No experience needed – just commitment, enthusiasm, and the drive to make a difference.
Ideal for young people (16+), students, career changers, or anyone looking to volunteer and grow.

Skate with purpose. Coach with passion. Belong with RollaDome.

Champion Inclusion and Help Us Grow a National Movement in Accessible Sport

Adaptive Boxing is a not-for-profit company on a mission to make boxing accessible for everyone across the UK. We train coaches, advise clubs, and deliver inclusive boxing education and coaching delivery. We're looking for a dedicated Volunteer Fundraising Manager to help secure the resources we need to expand our impact.

Your Role:

• Research and apply for relevant grants, sponsorships, and funding sources
• Create and support fundraising campaigns and partnership initiatives
• Build relationships with donors, sport bodies, and accessibility-focused organisations
• Assist with funding reports and income tracking
• Work with our team to align fundraising goals with inclusive sport delivery

What We’re Looking For:

• Some experience with fundraising, bid writing, or partnerships
• A passion for equality, inclusion, and the power of sport
• Strong communication skills and ability to work independently
• Approx. 6-10 hours per week (flexible and remote)

What You’ll Gain:

• Be part of a growing national movement for inclusion in sport
• Help shape the direction of a values-led social enterprise
• Gain experience in nonprofit-style fundraising in a sporting and community setting
• Ongoing support and recognition for your impact

ENGINEERS/MAKERS

Across the UK, our 60+ local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Engineer/Maker volunteers are at the very heart of what our local branches do. They use their practical skills and creativity to help people with disabilities live fuller and more independent lives.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it often includes:

• Designing and making pieces of equipment for individuals with specific needs

• Using your practical skills working with metal, wood, plastic, or electronics (or a combination of them)

• Attending a monthly meeting of the local branch.

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

Essential

• Practical experience in working with one of the above materials

• Comfortable working with people, listening to them and understanding their needs

• Able to apply our risk management system

• Able to apply disability, equality, and inclusion practices

• Able to keep people’s personal details safe

• Willing to follow REMAP policies and procedures and a commitment to our values

Desirable

• Access to your own tools and workshop (or can access these)

• Able to drive or have good transport links

You’ll also need to complete the induction checklist, as well as a DBS check and reference check.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

This is an exciting opportunity to support the Kew Society, a leading community-based charity in South West London, by becoming our Communications Trustee. The Society is run entirely by volunteers for the benefit of everyone who lives in, works in or visits Kew.

You will set the Society's communications strategy and coordinate its delivery across our social media, website, newsletter and events management and play a leading part in the management of any campaigns or debates we choose to undertake (eg environment, transport or planning related).

Completely apolitical, the Kew Society works on behalf of our members to influence decision-makers about issues, such as environmental, that could have a positive or negative impact on our local area. We also run events to help connect our community.

Chair of North Surrey Domestic Abuse Service

Our Charity

North Surrey Domestic Abuse Service (NSDAS) supports anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom and Ewell. We provide free, confidential and independent advice, skilled practical help and ongoing emotional support and information, regardless of sex, race, ability, gender, religion or income level.

Historically the service was provided as part of Citizens Advice Elmbridge (West). We have operated as an independent charity since April 2024 (charity number 1203855) and this is an exciting time to help shape the strategy and direction of the organisation.

The board currently comprises of nine Trustees.The current Chair is looking to step down by Christmas 2025 but will remain as a Trustee to provide continuity and support.

The Role

In addition to the general responsibilities of a trustee, duties of the chair include the following. 

·Providing leadership to the organisation and the board, ensuring that everyone remains focused on the delivery of the organisation’s charitable purposes to provide greater public benefit. 

·Chairing and facilitating board meetings. 

·Checking that decisions taken at meetings are implemented. 

·Representing the organisation at functions and meetings. Acting as a spokesperson as appropriate. 

·Bringing impartiality and objectivity to decision-making. 

With the chief executive

·Planning the annual cycle of board meetings and other general meetings where required.

·Setting agendas for board meetings and other general meetings. 

·Developing the board of trustees. This includes induction, training, appraisal and succession planning. 

·Addressing conflict within the board and the organisation.

·Liaising with the chief executive to keep an overview of the organisation’s affairs and providing support where required. 

·Developing relationships with our partner organisations. 

·Sitting on appointment and disciplinary panels and conducting exit interviews when required. 

Are you a creative educator or youth development specialist passionate about building confidence, fostering resilience, and empowering young people out of poverty? Do you thrive on designing exciting, fun, and interactive learning experiences?

REMIX is a dynamic new charity start-up on a mission to "remix young lives" from disadvantaged backgrounds across London. We aim to guide, mentor, and inspire young people through positive role modelling, comprehensive personal development, and vital employability skills. We're currently in our crucial set-up phase, and need your expertise to craft the transformative programmes that will change lives.

We are seeking a dedicated Volunteer for the role of Programme Development Lead to design our core programme  curriculum. This is an incredible opportunity to apply your creativity and expertise to a meaningful social cause, creating the engaging content that will teach, guide, and boost young people's confidence, resilience, and ultimately, give them a real chance in life. 

Who We're Looking For

We need an innovative, empathetic, and experienced individual with a strong background in youth education, training, or programme design. You'll likely possess:

• Curriculum Development Expertise: Proven experience in designing and structuring engaging educational programmes or workshops for young people (ideally aged 14-25).

• Youth Engagement Skills: A deep understanding of what makes learning fun, interactive, and relevant for diverse youth audiences, ensuring high participation and impact.

• Knowledge of Key Development Areas: Familiarity with topics such as confidence building, resilience, emotional intelligence, critical thinking, communication, goal setting, employability, essential life skills and well-being.

• Creative & Innovative Mindset: Ability to think outside the box to develop unique activities, discussions, and content that resonate deeply.

• Positive Role Model Ethos: An understanding of how to integrate positive messaging and nurturing principles into programme design.

• Monitoring & Evaluation Awareness: Ability to design programmes with clear, measurable learning outcomes.

• Safeguarding Principles: A fundamental understanding of safeguarding in youth programmes.

• Collaborative Spirit: Eagerness to work with Trustees, future mentors, and other volunteers.

• Passion for Social Change: A genuine commitment to REMIX's mission and empowering young people out of poverty.

Your Role as Programme Development Lead

In this vital set-up phase, you will be instrumental in:

• Designing the Programme Curriculum: Creating the structure, content, and activities for an exciting, fun, and interactive programme focused on boosting confidence, resilience, employability and overall personal growth.

• Developing Engaging Modules: Crafting individual workshop sessions or modules on key personal development, employability and skills for life areas, ensuring they are age-appropriate and impactful.

• Integrating Nurturing Principles: Ensuring the programme design supports positive role modelling, guidance, and a safe, encouraging environment.

• Creating Interactive Materials: Developing dynamic resources, discussion guides, exercises, and tools for both participants and facilitators.

• Defining Learning Outcomes: Establishing clear, measurable objectives for the programme to track the progress and impact on young people.

• Building in Flexibility: Designing a programme that can be adapted to different group sizes and delivery styles (e.g., in-person, blended).

• Collaboration: Working closely with the team to ensure the personal development programme complements our mentoring and employability streams.

What We Offer

• The incredible opportunity to design the very heart of REMIX's offering, directly shaping the personal growth of countless young people.

• An unparalleled chance to apply your creativity and educational expertise to a profound social cause, seeing your ideas transform lives.

• Collaboration with a passionate and strategic Board of Trustees and the founding team.

• The deep satisfaction of knowing you are creating pathways to confidence, resilience, and opportunity for London's disadvantaged youth.

This is a voluntary role, requiring an estimated commitment of approximately a period of 3-6 months to help us build this crucial programme. We are flexible and can work around your availability, including the hours you can support us with.

Ready to Design a Life-Changing Programme with REMIX?

If you are a creative, empathetic, and experienced programme developer eager to empower young people to break cycles of disadvantage, we'd love to hear from you.

Help us design the personal development journey that will truly "remix young lives" across London!

We are seeking an experienced Finance professional to join our Board of Trustees as our new Treasurer as we develop and expand. 

Our charity is forming as the National Health Service seeks closer integration of services and tighter cooperation between health, local government, local businesses and communities and the voluntary and charitable sector. In our Northwest London patch we are positioning as a voice for the sector, able to respond to, to challenge, to coordinate and partner with the integrated care board.

This will be an exciting time to join our dynamic and collaborative board as we support the delivery of a broad range of Health and Wellbeing services across North West London. Our Treasurer will have specific key responsibilities relating to their financial knowledge and experience. And crucially, they will also help the full Board to understand and consider the financial implications of significant decisions.

Our new Treasurer will have a senior background in Finance and strong financial acumen. You will have experience of strategic planning and risk management along with strong analytical skills and problem solving abilities. We are a North West London based CIO and serve it's communities so a connection to or an understanding of North West London is an essential. 

By contributing to a Charitable Incorporated Organisation that achieves impact delivering a broad range of Health and Wellbeing services alongside a dedicated community development function, you will have a rewarding opportunity to apply your skills and experience in accounting and finance, for the good of communities across North West London.

As part of a trusted CIO, you will play a vital role in local healthcare delivery, recognised for its consistent quality and strong professional reputation.

3ST is very fortunate to benefit from a collegiate Board with a strong mix of professional backgrounds, lived experience and skills. There is a great deal to learn as well as actively contribute to in terms of delivering change and innovation in health services and on the frontline.

CFAB Experts by Experience Advisory Group Member

Volunteer role

Could you be part of our Experts by Experience Advisory Group to help make a positive contribution to our efforts to protect children and reunite them with family overseas?

Children and Families Across Borders protects children who have become separated from their families across international borders. As the UK member of the International Social Service network, our specialist team inter-country social workers, work with over 130 partners around the globe to reunite families. Our work is complex but life changing.

CFAB is creating an Experts by Experience Advisory Group and is looking for people to join and support our work. The purpose of our engagement would be to would be to embed the voices and insights of individuals with direct and personal experience of aspects of our work into the service design and decision-making processes within CFAB. We believe that the insights and input from those with experience of our work will help to ensure that our services, our strategies and our messaging are grounded in real needs and experiences rather than assumptions and ultimately lead to better outcomes for children.

We would consider individuals with direct, personal experience of international kinship care, international adoption, alternative care, international migration and asylum as experts by experience.

Requirements:

The Advisory Group will meet twice per year (either remotely or in person) and there will also be opportunities to feed in and participate in other ad hoc projects.

Experts by Experience will:

• Provide advice and recommendations on policy, program design, and delivery.
• Review and contribute to strategic documents, reports, and evaluations.
• Identify opportunities for co-production and co-design within the organization.
• Act as advocates and champions for the integration of lived experience.
• Ensure diverse experiences are represented and inform inclusive practices.

What can we offer you?

Though this is a voluntary role, your participation will be compensated. Expenses will also be covered in line with CFAB’s expenses policy.

We will ensure we offer pre and post meeting support to experts to identify and reflect on any issues that require processing.

We will provide training to support your skills development based on the opportunities you would like to be involved with. We will share with you the impact of your participation on our work.

We are seeking four additional experienced professionals to join our warm and welcoming Board of Trustees as we look to grow and expand.

What will you be doing?

Our charity is forming as the National Health Service seeks closer integration of services and tighter cooperation between health, local government, local businesses and communities and the voluntary and charitable sector. In our Northwest London patch we are positioning as a voice for the sector, able to respond to, to challenge, to coordinate and partner with the integrated care board. We stand ready to bring to the table projects and streams of voluntary work, acting as a sort of business manager on behalf of community groups and a co-strategist alongside NHS trusts and councils.

This will be an exciting time to join our dynamic and collaborative board as we support the delivery of a broad range of Health and Wellbeing services across North West London. We are seeking four additional experienced professionals to join our warm and welcoming Board of Trustees, bringing expertise in one or more of the following areas:

•  Procurement and Contract Management, 
• Human Resources, and 
• Governance

What are we looking for?

What we need, above all, are people interested in London, perhaps living, working or having some knowledge of the boroughs that make up the Northwest of the capital. You will have senior-level experience in either Human Resources, Procurement, or Governance within the public, private, or voluntary sector. 

You will bring experience of health, business, education, charitable work that informs your wide vision of the causes of ill health, the wellbeing of populations and future patterns of social care – along side the resilience of people and communities, their drive and optimism.

What difference will you make?

By contributing to a Charitable Incorporated Organisation that achieves impact delivering a broad range of Health and Wellbeing services alongside a dedicated community development function, you will have a rewarding opportunity to apply your skills and experience in accounting and finance, for the good of communities across North West London.

As part of a trusted CIO, you will play a vital role in local healthcare delivery, recognised for its consistent quality and strong professional reputation.

3ST is very fortunate to benefit from a collegiate Board with a strong mix of professional backgrounds, lived experience and skills. There is a great deal to learn as well as actively contribute to in terms of delivering change and innovation in health services and on the frontline.

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They escalate safeguarding alerts to the shift’s Designated Safeguarding Lead (a trained professional). They also complete a 'Shift Handover' document once the shift is completed.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders who can run shifts and provide cover when necessary.

Leaders will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available to run a shift on the following days/hours:

• Monday to Sunday, 5pm-7pm
• Thursday to Saturday, 7pm-10pm

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. Work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.

www.myblackdog.co