Can you help us make Wales a great place to grow older?

For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.

Age Cymru are recruiting for a part-time (14 hrs per week) Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the South Powys area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working part time - 14 hours per week covering the South Powys area - South Powys - covering areas south of Llandrindod Wells (including Hay on Wye, Talgarth, Brecon, Builth Wells.)

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

About you

* Have experience and working knowledge of advocacy (instructed and non-instructed)
* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return

In return we can offer a generous holiday allowance of up to 27 days (pro rata), made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

Age UK/Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Can you help us make Wales a great place to grow older? For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.
Age Cymru are recruiting for a full-time Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the Wrexham and Flintshire area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working full time - 35 hours per week. The office base is Flint but the post covers Wrexham and Flintshire.

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

You will:

* Have experience and working knowledge of advocacy (instructed and non-instructed)
* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return:

In return we can offer a generous holiday allowance of 27 days, made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

Age UK and Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Can you help us make Wales a great place to grow older? For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.
Age Cymru are recruiting for a part-time (28 hrs per week) Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the Denbighshire and Conwy area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working part time - 28 hours per week, based in Llandudno but covering the Conwy and Denbighshire area. Salary £20,000 (FTE 25,000)

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

You will:

* Have experience and working knowledge of advocacy (instructed and non-instructed)* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return

In return we can offer a generous holiday allowance of up to 27 days, made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

Age UK and Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Supervisor – Dementia Telephone Advisors

Please note the deadline for submitting applications for this role is 23:59 on the closing date.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Supervisor Responsibilities:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is a Supervisor working in our telephone based service; you will line manage a team of Advisers who are the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

Supervisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a supervisory role in a telephone and e-mail based service. You will have excellent spoken and written English, and strong active listening and questioning skills. You will have the ability to coach, mentor and support staff, getting the best out of them. An NVQ level 4 or equivalent in a health and social care related subject would be an advantage.

You will have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met. Ideally you will have experience of integrated telephony systems.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Dementia Advisor Supervisor (Telephone)
Location: Belfast
Contract type: Permanent, Part Time
Hours: 25 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £18,071.43 - £19,734.29 actual per annum (depending on skills and experience)

Closing date: 31 January 2021
Interview date: 04 February 2021

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, Senior Support Worker, Supervisor, Team Leader, etc.

Supervisor – Dementia Telephone Advisors

Please note the deadline for submitting applications for this role is 23:59 on the closing date.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

Supervisor Responsibilities:

We have developed an exciting and innovative new service delivery model ‘Dementia Connect’ which has 5 main elements:

• A specialist telephone based information and navigation service
• Community based services offering an increased level of support for more complex cases
• Self-management - our online community (Talking Point) and online service directory are always available 24/7
• Keeping in Touch Calls - a way of keeping in contact with service users as their journey with dementia progresses

This role is a Supervisor working in our telephone based service; you will line manage a team of Advisers who are the first point of contact via phone, letter, email or social media, for people affected by dementia assessing their needs and identifying desired outcomes.

As a Dementia Adviser Supervisor (Telephone) you will manage your team to ensure the provision of a highly responsive, individualised information and signposting service to people with a diagnosis of dementia as the first priority for the service and provide an extended information and signposting service to immediate carers, families and friends of the people who are referred to the service.

Supervisor Requirements:

We are looking for empathetic, motivated and professional individuals. You will join a team of people who are passionate to improve the life opportunities of people living with dementia and those close to them; and who are committed to learning from and supporting each other.

You will have an understanding of the needs of people with dementia and their carers and direct experience of working in a supervisory role in a telephone and e-mail based service. You will have excellent spoken and written English, and strong active listening and questioning skills. You will have the ability to coach, mentor and support staff, getting the best out of them. An NVQ level 4 or equivalent in a health and social care related subject would be an advantage.

You will have experience of managing staff as well as strong IT skills and the ability to use management data to ensure KPIs and standards of service are met. Ideally you will have experience of integrated telephony systems.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

Position: Dementia Advisor Supervisor (Telephone)
Location: Birmingham
Contract type: Permanent, Full Time
Hours: 35 per week including approximately one week in four providing evening and weekend cover as part of Supervisor team rota
Salary: £25,300 - £27,628 actual per annum (depending on skills and experience)

Closing date: 31 January 2021
Interview date: 04 February 2021

You may have experience of the following: Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, Senior Support Worker, Supervisor, Team Leader, etc.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Generalist Adviser – Covid-19 Financial Shield Project

Salary: NJC Salary Scale 6 - £29,194 to £30,754 per annum 

Hours: Full-time

Term: Fixed Term to 31 March 2022

When the Coronavirus Job Retention Scheme and other Covid-19 related protections for households eventually come to an end, there is expected to be a significant rise in financial difficulties and debt problems, especially amongst already vulnerable people and people with long term health conditions.

To help address this Citizens Advice Southwark is working with the local Primary Care Networks to create a healthcare pathway allowing general practice to identify local residents that would benefit from pro-active and targeted money advice and financial support.

To deliver this exciting new project we are looking for 4 full time generalist advisers who will be based at our offices and at GP surgeries in Bermondsey and Peckham and will work closely with Social Prescribing Link Workers employed by South and North Southwark Primary Care Networks.

In this role you will take referrals from local GPs surgeries and other services, and provide 1:1 advice and support to people with complex needs, developing personalised plans to tackle their debt and financial liabilities.

To undertake this role you will need:

• At least six months recent experience of providing Generalist Advice to the public including casework in welfare rights, housing and debt.
• Proven ability to interview clients using sensitive listening and questioning skills to get to the root of issues and empower clients in a non-judgmental way.
• An understanding of the financial challenges facing citizens, especially as a result of COVID.
• Ability to work closely with and develop relationships with a wide range of stakeholders across organisations and sectors, including health and voluntary and community sector.
• Ability to commit to and work within the aims and principles of Citizens Advice Southwark.

Closing date: 9.00 am Monday 1st February 2021

Interviews Wednesday 3rd & Thursday 4th February 2021

For further information and an application pack please visit our website.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

We are seeking an experienced, enthusiastic individual who wants to make a difference to the lives of people living with dementia and their carers. The ideal candidate will have experience of working with this client group in a similar role, have good written and verbal communications skills, including good digital skills, be committed to problem solving as part of a small team, and have a commitment to go the extra mile. This is a role which requires a range of skills and flexibility, but provides job satisfaction and the opportunity to develop skills and experience for those wishing to develop their career. Understanding of the diverse communities of East London helpful.

To apply, please submit a c.v. and personal statement explaining how you meet the requirements identified in the personal specification description in the job description.

Interviews start week commencing 11th January.

Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team.

We are looking for a part-time Helpline & Support Services Manager to improve and enhance our helpline and support services to deliver prompt, effective information and guidance.

This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team and manage the growth and development of our helpline and pilot new support services, to increase our impact for people with dyslexia and dyscalculia.

The Helpline & Support Services Manager will be responsible for developing the British Dyslexia Association helpline and trialling new ways for us to support and advise people with dyslexia and dyscalculia. Our well established and much valued helpline sees many incoming calls and emails every day, and this role will work with a colleague and our helpline volunteers to embed efficient ways of working.

We are contacted every day by people in need of help or advice, including parents whose children may not be getting the support they need at school, or employees whose workplace has not made reasonable adjustments. We offer expert advice and empathy, to help our callers access the support they need. This role will ensure that everybody with dyslexia has somewhere to turn when they need help. 

About you

We are seeking a candidate with expertise in dyslexia, who understands the challenges that people face at different stages of life, and how to overcome societal barriers. Dyslexia is a recognised disability but we want everyone to understand the advantages of thinking differently. Our support services focus on empowering individuals to make positive change happen.

You will need good knowledge and understanding of dyslexia and/or neurodiversity, including children/education/SEND.

As the charity moves into a new era, you will be at the heart of positive change.

To apply

Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021

Please note: as we expect post Covid to have regular (fortnightly to monthly) visits to our Bracknell office in Berkshire, applicants should live a reasonable distance within 2-3 hours or so.

Head of Safeguarding, Quality & Dementia Learning

Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Head of Safeguarding, Quality & Dementia Learning Responsibilities:

The postholder will lead the Safeguarding & Quality team to enable the organisation to articulate and deliver on its vision for dementia services, in particular Dementia Connect, their new flagship service. You will lead on process and quality improvement through the development and monitoring of quality, learning and safeguarding programmes.
You will need to ensure that all their services are compliant with service frameworks, regulatory requirements and demonstrate best professional practice by facilitating the organisation to obtain and retain external accreditations, awards and recognition. This will include futureproofing their systems, learning and processes. In addition to high performance and evaluation in passing any external regulatory inspections/reviews/audits.
You will monitor and report on overall service performance and will need to feel comfortable working across the organisation to challenge existing thinking and working to co-develop including with people affected by dementia, solutions that supports a culture of continuous quality & process improvement.

Head of Safeguarding, Quality & Dementia Learning Requirements:

You will be educated to degree level or equivalent and have a demonstrable and proven track record in delivering change, improvement and quality services across a complex organisation through the use of internal and external QA systems (in a health & social care setting). You will have experience of designing and delivering relevant training across different levels of staff and have experience of developing outcome-based quality framework for individual projects and programmes across a variety of health and social care organisations.
You will demonstrate high levels of integrity, leadership and emotional intelligence, have the ability to work effectively as part of a leadership team and have an evidenced excellent sense of judgment.

About our client:

They embrace diversity, inclusion and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. They also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with them.

Position: Head of Safeguarding, Quality & Dementia Learning
Location: Home Worker - England and Wales
Contract type: Permanent
Hours: Full time, 35 hours per week
Salary: £57,775 - £64,916 actual per annum (depending on skills and experience)

Closing Date: 28 January 2021
Interview Date: TBC via Zoom

You may have experience of the following: Operations Director, Operations Manager, Head of Operations, Project Manager, Project Management, Programme Manager, Programme Management, Safeguarding, Charity, Third Sector, NFP, Not for Profit etc.

Can you help us make Wales a great place to grow older?

For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.

Age Cymru are recruiting for a part-time (14 hrs per week) Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the Powys area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working part time - 14 hours per week, covering the North Powys area (North Powys - covering areas north of Llandrindod Wells (including Welshpool, Caersws, Llanidloes, Newtown..) Salary £10,000 (FTE 25,000)

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

You will:

* Have experience and working knowledge of advocacy (instructed and non-instructed)
* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return

In return we can offer a generous holiday allowance of up to 27 days, made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

Age UK and Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Can you help us make Wales a great place to grow older? For most people, making their own decisions and choices is a matter of considerable importance. Being part of decision-making processes is not only where self-identity is expressed but it is also an important aspect of personal freedom. This principle is at the heart of advocacy services for people living with dementia.

Age Cymru are recruiting for a full-time Dementia Advocate promote and deliver independent advocacy to people with dementia or their carers in the Cardiff/Vale of Glamorgan area. During the current Covid-19 pandemic all Age Cymru staff will be working from home until it is safe to work from an office base and in line with Welsh Government Guidance.

This post is a fixed term contract ending 31/03/22 working full time - 35 hours per week, based in Cardiff but covering the Cardiff and Vale of Glamorgan areas. Salary £25,000 per annum.

All applications MUST be accompanied by a full supporting letter, stating your transferrable skills and experience and why you would like to work for Age Cymru, supporting older people with dementia.

You will:

* Have experience and working knowledge of advocacy (instructed and non-instructed)* Undertaken individual casework
* Have worked with others on successful projects and services (including statutory and voluntary organisations)
* Have an understanding of dementia and the rights of people with dementia and their carers
* Have an awareness of safeguarding legislation and procedures in Wales
* Use creative communication strategies for facilitating communication with people with dementia
* Be highly organised, positive and outgoing
* Be proficient in all MS office packages, including Excel and Powerpoint
* Be confident delivering promotional and awareness raising sessions
* Speak Welsh (desirable but not essential)

What we offer in return

In return we can offer a generous holiday allowance of up to 27 days, made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward, Flexible Hours Working Scheme, Competitive Employer pension, Life assurance up to 4 times your annual salary, Healthcare cashback plan.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/
Age UK and Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

This is an ideal opportunity for an ambitious team player with supporter care/customer service experience to develop their career as part of the UK’s leading dementia research charity. Working closely with the Supporter Care Manager and other team Officers, you will work in a supervisory capacity to the rest of the team line managing 3 Supporter Care Executives and ensure that the charity’s supporters receive an excellent standard of service.

This is a fixed term role for a period of 12-months, or on the return of the post holder, to cover a period of Maternity leave.

Main tasks of role:

• Act as the first point of contact for the resolution of complex queries and complaints.
• Assist in managing the day-to-day work of the Supporter Care team, including managing turnaround times.
• Assist the Supporter Care Manager with projects involving Supporter Care and be the team representative on some cross functional projects.
• Deputise for the Supporter Care Manager, assuming responsibility for the team in their absence.
• Recognise fundraising, engagement and retention opportunities when talking to supporters.
• Respond to queries received by phone, email and post and assist the team in doing the same.
• Process donations, standing order payments and gift cancellations, acknowledging supporters and sending out materials as appropriate.
• Ensure there is always enough telephone cover in place, arranging lunch breaks, meetings and assisting with any voicemail arrangements.
• Compile routine reports including all feedback received by the charity.
• Assist the Supporter Care Manager with monitoring performance of external suppliers.

What we are looking for:

• GCSE in Maths and English, or equivalent
• Confidence working with computers – good knowledge of Word, Excel, Outlook and databases.
• Experience of working in an office based, customer facing role (within the charity sector would be advantageous).
• Experience of handling complaints and queries.
• Excellent written and spoken communication skills with an exceptional telephone manner.
• Ability to work with a high level of accuracy and attention to detail.
• Good organisational skills and the ability to prioritise workload.
• Professional and hard-working team player.
• Outgoing, enthusiastic and able to remain calm under pressure.

Location: Granta Park, near Cambridge.

Salary: Circa £27,000 per annum, plus benefits

Please download the Vacancy Pack for more details.

The closing date for applications is the 7th February 2021 with interviews to be held on the 15th February 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an earlier interview this will be arranged based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a certain date.

In order to be considered, please create an online account using our Online Recruitment System which can be accessed through our Job Vacancies Page. You will be able to attach a CV and covering letter to your application, track your application and view other vacancies that may be of interest.

To view further details about this role, vacancy pack and the benefits of working for us please visit the Alzheimer’s Research UK website.

Financial Planning and Analysis Analyst

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Financial Planning and Analysis Analyst Responsibilities:

This is a new and exciting opportunity at the Alzheimer’s Society. The FP&A role sits as part of our Finance Business Partnering team and will support the wider Finance and Corporate Resources directorate as we work to be the trusted advisors, challengers and supporters our teams need to continue to deliver our vision of a world without dementia.

The Society has grown from strength to strength in recent years and we in the Finance Business Partnering team are here to enable the Society to continue this upward trend by doing everything we can to support our strategy’s ambitious goals of extending the scale and reach of our service to the Dementia community, creating societal change and awareness of dementia, and delivering breakthroughs in research.

The FP&A role will involve the co-ordination and production of the information our stakeholders need to make effective financial decisions. The post holder will lead on, and work to improve, the Society-wide budgeting and reporting process, and will help to produce analysis and reports for the Society’s Finance and Performance Committee. They will have the opportunity to influence and optimise how we operate including cash flow forecasting, timings of short-term investments and implementation of new systems.

The post holder will also work with the Finance Business Partners, Planning team and CFO to co-ordinate and deliver analysis and reporting to management on Society-wide financial performance and opportunities. There is a great deal of scope in the role to identify, analyse and propose Society-level changes and put them on the leadership team agenda.

Financial Planning and Analysis Analyst Requirements:

We are looking for ambitious individuals to join our new and growing Finance Business Partnering team. We want people to join us who are inquisitive and who want a chance to apply their financial skillset to tackling the challenges a successful and growing charity. We’re committed to ensuring that there is a commercial focus to everything the Society does – we want to continue to grow and to support People Affected by Dementia, and part of doing so is considering where the decisions of today will leave us tomorrow.

You will be organised and capable of quickly learning and executing existing processes and confident in delivering process improvements in an iterative and logical way. You will develop effective working relationships with internal stakeholders at all levels of the organisation, using these relationships as a position to influence the implementation and wider adoption of process changes.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Position: Financial Planning and Analysis Analyst
Location: Home Worker - England and Wales
Contract type: Full time, Permanent
Hours: 35 per week
Salary: £31,982 - £34,925 actual per annum (depending on skills and experience)

Closing Date: 04 February 2021
Interview Date: TBC

You may have experience of the following: FP&A Analyst, Financial Planning Analyst, FP&A Manager, Accountant, Finance Analyst, Financial Analyst, Accountancy, ACA, ACCA, CIMA, Financial Planning & Analysis, etc.

Ref: 96623

Support Worker

Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Support Worker Responsibilities:

Our client's Dementia Support service involves dedicated members of staff providing information and guidance to people with dementia or their Carers and wider family or friends. While also helping people understand dementia, cope with day to day living and preparing for the future.

As a Dementia Support Worker you will have the rewarding opportunity to provide support and guidance to people with dementia and their Carers; helping to maintain their independence, improving their sense of well-being, and putting them more control of their lives. The service is unique to each service user as it is based upon their personal circumstances and support needs.

You will offer support and guidance to your clients in a variety of ways, at service offices or at other locations, face to face, by phone, letter or email. You will also assist service users to access other services, providing signposting and referrals, as well as facilitating support groups and other group activities.

Support Worker Requirements:

They are looking for an individual who possesses NVQ level 3 (or equivalent) with an understanding of dementia and the needs of those living with dementia and their Carers. Your ability to assess client needs along with the understanding of the need for client confidentially is essential to providing a valuable and worthwhile service. To be successful in this role you will have excellent non-judgmental communication skills as well as strong organisational and time management skills. Good IT skills and experience working with databases is also essential.

Due to the nature of this role you will be required to travel independently across all of Derbyshire. As a Community-based worker, you will be required to attend a range of meetings at the Nottingham office as and when required. The key area to be covered is the High Peaks however, flexible working across Derbyshire is essential. A DBS disclosure will be required.

If you have the qualities they’re looking for and are passionate about improving the quality of life for people with dementia, then they want to hear from you.

About our client:

They embrace diversity, inclusion and accessibility for all of their people. They are committed to building a diverse organisation that represents the communities they serve and ensuring inclusion in everything they do.

Position: Dementia Support Worker
Location: Derbyshire – Community Based
Contract type: Full time, Permanent
Hours: 35 per week
Salary: £19,964 - £20,770 actual per annum (depending on skills and experience)

Closing Date: 04 February 2021
Interview Date: TBC

You may have experience of the following: Support Worker, Dementia Adviser, Care Assistant, Caseworker, Special Needs Assistant, Social Worker, Social Care, Community Care, Helpline Coordinator, Volunteering Officer, Support Worker, Mental Health, Dementia, NFP, Not for Profit, Charity, etc.

Ref: 96620