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Since 2018, the LRU has grown its membership to over 7,000 renters across London. Through our six branches, we support renters to take action to transform the housing system. Organising in communities, the LRU runs training, facilitates peer support, takes collective action and campaigns on local issues, to grow our power.
The Operations Lead plays a key role in facilitating the union’s work, every day. By overseeing the systems, processes and resources that keep the union running effectively, this role creates the conditions for every part of the union to thrive. Working across teams, the Operations Lead helps ensure the organisation is resilient, efficient and well-equipped to achieve its goals.
You will be part of the LRU staff team alongside 15 other staff, who work with members to build the power of the union by organising, campaigning, training and facilitating peer support and member solidarity actions. We expect staff to uphold the union’s values, and work together to implement collectively agreed strategies. Each staff member has a line manager, and the staff team are accountable to the elected member Coordinating Group, and to each other.
Key decisions are held by the elected member Coordinating Group and subcommittees, with staff inputting into and facilitating these decisions.
Job description
This role is varied, and can look different month-to-month. This job description outlines some activities that you will be doing every month, and some activities that you will only do from time-to-time.
Building collective capacity
- Convening the line management team, organising monthly meetings and ensuring actions are being completed
- HR administration, including holding new starter induction processes; ensuring annual reviews are completed; supporting line managers when conflict or performance issues arise; and ensuring policies are reviewed and kept legally compliant
- Overseeing financial management, including processing invoices and expenses, annual budget development, and holding the relationship with our external accountant.
- Overseeing fundraising including prospecting, bid writing, reporting and fundraising strategy development with the fundraising team
- Overseeing office and resource management
- Overseeing formal compliance and risk management, including insurance, GDPR, and engagement with Companies House
- Inputting into staff decisions and LRU strategy discussions
- Taking part in team meetings
- Joining staff working groups when capacity allows
Building leadership
- Providing support to the elected member Staffing and Finance, and Information and Knowledge subcommittees
Building the power of the union
- Overseeing digital infrastructure, working with the Database Support Officer, and engaging external support when needed.
- Supporting member onboarding process, working with the Union Coordinator – Membership and Democracy.
- Participating in cross-staff calls sessions at least once a month.
- Attending and taking on roles at cross-union meetings, events, trainings and gatherings or other project meetings, across the year as capacity allows.
- Monitoring and responding to messages in main inboxes and carrying out other administrative tasks related to our membership system.
Person specification
- Experience coordinating the day-to-day operations of an organisation, ensuring systems, processes and priorities are effectively managed.
- Strong planning and problem-solving skills, with the ability to improve processes and identify practical solutions.
- Experience supporting people management processes, which can include recruitment, induction, performance management or employee relations, with the ability to work sensitively and maintain confidentiality.
- Experience overseeing organisational finances, including budgets, invoices and expenses, and working confidently with external finance professionals.
- Experience managing organisational compliance and governance, including risk management, data protection and maintaining accurate organisational records.
- Strong ability to build positive and effective relationships with a range of people, who have different experiences and positionalities
- Excellent written and spoken communication skills, with the ability to communicate clearly with a range of people to confidently explain processes and decisions
- Confidence using and overseeing digital systems, with the ability to support others in using them
- An ability to work independently, exercising sound judgement – and work collaboratively as part of a small team.
- A commitment to LRU values
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Thank you!
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
The role is a permanent contract. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.
Do you have experience in organising and managing a variety of events; or enabling volunteers to deliver events? Do you have Knowledge and understanding of student activities programmes including clubs, societies and volunteering?
If the answer is yes, then we want to hear from you.
Our ideal candidate will have the ability to manage conflicting priorities and busy workload, excellent interpersonal skills and the ability to work with a diverse range of people and be committed to working in a democratic and student led environment.
Registered Charity
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
The client requests no contact from agencies or media sales.
Thank you!
Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world. We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.
We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.
It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.
The role is full time and fixed term contract for 1 year. This role will be based at Bloomsbury campus with a hybrid working arrangement in place 40/60 split (40% working from office). We will consider applications to work on a part-time, flexible, and job share basis wherever possible.
The Societies Development Manager is a vital role within the Student Activities team, providing accurate, consistent and innovative support to the student volunteers running over 300 societies. This role will support the delivery of a variety of student led events and activities, empowering and enabling student leaders. This role will put students’ experience at the forefront of everything we do, focusing on providing excellent management of stakeholder relationships, problem solving and risk management with student activities. The Societies Development Manager will work collaboratively across the Student Experience directorate to empower student leaders to run impactful activities for their peers - removing barriers to engagement wherever you find them. They will be responsible for leading major events across the Union and project managing key cross-departmental initiatives such as our annual awards celebrations. The successful postholder will be there to expand our programmes, fostering vibrant and inclusive communities and ensuring all students can access the amazing opportunities extra-curricular opportunities available to them no matter what their level of experience.
Registered Charity
An outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.
The client requests no contact from agencies or media sales.