Design jobs in kingston upon thames, cardiff

PR Manager
Home based, remote working 
£37,000 - £40,000 pa plus excellent benefits
35 hours per week

As one of two PR Managers, you'll be the key point of contact for all PR communications, helping to develop and execute forward-thinking PR plans and strategies. Responsible for implementing and managing a proactive PR activity schedule, you’ll craft compelling content to entice journalists and the media to support our work. Responding reactively to requests the charity receives.

Championing best practices in PR, you’ll drive effective, integrated campaigns across the UK, ensuring a cohesive approach to both traditional and digital media.

Diving into projects such as Deaf Awareness Week, our ‘It does matter’, access to Ear Wax removal services and major healthcare campaigns, you’ll raise awareness of the barriers facing the 18m people who are deaf, have hearing loss or tinnitus, getting these issues on the national agenda, starting conversations around hearing health.

You'll also be celebrating inclusion, working the UK's biggest TV shows, and campaigning for equal access to healthcare.

You will be responsible for:

• Coordinating our PR content calendar, creating and curating inspiring and shareable materials that resonate with our target audiences,reporting on performance against KPIs and making recommendations for continuous improvement.

• Managing media and stakeholder relationships, ensuring timely, engaging, and brand-appropriate responses to queries and feedback.

• Acting as the first point of contact for reactive media inquiries, providing prompt and effective responses to manage and shape media coverage.

• Overseeing PR project management for campaigns, collaborating with colleagues across the MarComms team.

• Championing PR best practices. Advising and assisting teams, applying insights from performance analysis to ensure all PR content is designed to maximise reach, engagement, and impact.

• Conducting media monitoring and PR analysis to identify trends and reputational issues.

• Tracking the success of PR initiatives, providing feedback to project teams on effective strategies and areas for improvement.

• Working with our Stories and Celebrity Managers to identify and engage new case studies and high-profile individuals, and deliver impactful stories or celebrity-led campaigns.

• Share success and media coverage across RNID, working with the Internal comms team to celebrate and show the value of PR and involve the whole organisation in our work

• Supporting spokespeople from across RNID, case studies, celebrities and influencers with high profile media interviews including developing media briefings and key messages and providing feedback

• Play a key role in the PR & Comms team, ensuring that PR, social media, celebrity and storytelling works together to deliver maximum impact

You will have experience of driving forward and managing a PR function and possess a thorough understanding of how various PR channels function and how content is best delivered, staying current with industry trends.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. 

We are a remote working organisation, with colleagues based across the UK and NI. We come together in person  for our Staff Summits. We know our colleagues have responsibilities  outside work which is why we offer a sector-leading flexible working policy to all our staff from day one.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 10 June 2025.
Interview dates: 25 and 26 June 2025.

LEGACY OPERATIONS ASSISTANT

Salary: £22,950 per annum pro rata

Reports to: Senior Legacy Operations Manager

Directorate: ?Marketing, Fundraising and Engagement

Contract: ?Fixed-term contract until end of January 2026

Hours: 35 hours per week

Location: ?Stratford, London w/ limited-flex (2 - 3 days per week in the office)

Closing date: Tuesday 10 June 2025, 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we're looking for someone talented, someone innovative and ambitious, someone like you.

We have an exciting opportunity for you to join us as a Legacy Operations Assistant. In this role, we need you to provide exceptional operational and administrative support to the legacy product team, and to undertake all scheduled operational duties as required.

What will I be doing?

• Distributing and scanning of daily incoming post to relevant staff members 

• Creating and allocating new Legacy cases to the Legacy Case Management Team 

• Creating new solicitor records on the website and CRM system, and informing Finance Team 

• Reconciling and inputting income data (cheques and bank transfers) received by the Legacy team

• Responding to queries from all Legacy audiences, via email and telephone 

• Maintain data quality - merging records and other data processing tasks as required (First Class and Siebel) 

• Raising Purchase Orders and raising invoices when required 

• Building and maintaining excellent knowledge of Cancer Research UK's Will-Writing Services, Case Administration and associated systems and processes 

• Supporting project work relating to Legacy operations, by sharing knowledge of internal processes  

• Responsible for monitoring and ordering materials, maintaining and tracking stock levels as required, ensuring key internal stakeholders are informed.

What are we looking for?

• High level of IT literacy, including good working knowledge of Microsoft Office packages 

• Excellent organisational skills and strong attention to detail

• Excellent administration skills and accurate record keeping

• Able to prioritise day-to-day tasks and plan to maximise most effective use of time to deliver against deadlines to a high standard

• Self-motivated and solutions focused, finds solutions to and root-causes of problems with direction and support from colleagues

• Proven experience of managing administration in a busy environment with flexibility in reacting to stakeholder needs

• A strong team player with ability to build effective relationships with internal stakeholders across departments

• Confident written and verbal communication skills.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination  

Credible: Act with rigour and professionalism   

Human: Act to have a positive impact on people  

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

We're looking for a kind, compassionate and resilient Support Worker to join our Young People Service in Bracknell.

£24,960.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're making a difference? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. In some services, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. In some services, this will include delivering personal and physical care as appropriate
• Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
• Participate in the support planning and risk management, as facilitated by the lead Support Worker
• Carry out security duties to ensure the safety of the customers and premises
• Monitor the CCTV throughout the shift
• Enable customers to make full use of community facilities by providing support as directed

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Flexible
• Open to feedback and self development
• Has a practical and logical mind and is naturally well organised
• Thrives on change and enjoys dynamic diverse environments
• Is confident with high levels of self-esteem

What you'll bring:

Essential:

NVQ Level 2 or equivalent, or experience within charity/social care sector

Desirable:

Relevant specialism experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

ovenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full job description

Your new company My client is a top University that specialises in design and digital media in a buzzy area of London, and they are looking for an interim Library Manager to manage a team of 3 with direct reports for an initial 8-week period.

Your new role

• To manage the services, resources and operations of the Library, ensuring the efficient and professional delivery of innovative and customer-focused library and information services to staff and students.
• Provide day-to-day management and effective leadership of the Library team, undertaking the full range of management responsibilities, ensuring their effective working against institutional priorities. This includes managing performance, conducting annual performance and development reviews, identifying training and development needs, workforce and succession planning, staff recruitment and induction.
• Work with academic staff and students to develop a comprehensive understanding of resource demands and ensure that resources and collections meet the learning and research needs of the institution.
• To work with the Head of Academic Operations in the development of a strategy for the library reflecting the vision of the Institution.
• In collaboration with the Head of Academic Operations set and monitor service standards and foster a professional environment of continual improvement, customer service focus and inclusivity across the team, delivering and embedding change where required.
• Ensure services, resources, policies and procedures are effectively promoted to stakeholders across relevant communication channels. This includes staff and student inductions, workshops and managing the library intranet.
• Manage the physical and digital library spaces, ensuring they provide effective learning environments to support stakeholder needs and to work with the Head of Academic Operations, identifying priorities and costs for the ongoing innovative development of these spaces and resources.
• Manage specialist archives and collections.
• Ensure the library team maintains the spaces consistently to a safe and professional standard.
• Proactively work with key stakeholders internally and externally to ensure effective service delivery.
• Review, revise and implement relevant processes, procedures, policies and supporting documentation, ensuring that they reflect best practice and regulatory changes.
• Effectively manage delegated budgets and resources, including budget forecasting, and ensuring resources are cost-efficient and used effectively to deliver value for money.
  Ensure that new and existing resources are fully utilised to deliver maximum benefits for students, staff and external stakeholders.
• To monitor new and emerging library and information management developments and legislation, identifying their impact and making recommendations to take advantage of them or reduce their risk in the university's activities.
• Represent the institution within appropriate forums such as SCONUL and the M25 Consortium of Academic Libraries.

What you'll need to succeed

• Experience of managing library and information services and resources, including catalogues, collections and online resources
• Experience of working in a library setting in higher education
• Proven track record of managing budgets and financial administration
• Demonstrable experience of effectively managing staff and leading teams
• Experience using and/or developing digital resources
• Experience of building relationships with key stakeholders and collaborating on planning and service developments
• Experience of developing and implementing library policies, procedures and services

What you'll get in return
Flexible working options available. 8-week contract at a competitive rate at mid-manager level in a vibrant part of London

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

WorkWell Coach

Location: Woking

Salary: £25,835 - £27,075 inclusive per annum

Hours: Permanent, 37.5 hours per week

You have a QCF in Advice & Guidance (Level 3) or equivalent, plus a proven ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Waythrough as a WorkWell Coach.

WorkWell is an exciting new government/DWP initiative to get people back to work. As well as providing work placement support, it will also address and support any physical or mental health needs via a Mental Health Provider and Physical Health Advisor who form part of the team. The pilot in Surrey went live in December and aims to empower people to take control of their health, wellbeing and any impacts this is having on their employment via referral to a WorkWell Coach. That’s where you come in.

Working as a key part of the primary care network (PCN) and other community hubs, your challenge will be to provide a supportive environment that enables each individual to identify their health and wellbeing concerns and the impact these are having on their employment. That will involve taking a strengths-based approach, focusing on ‘what matters to me’ and, together with the individual, producing a personalised and holistic support plan that aims to help the individual thrive at work. We’ll also rely on you to work alongside a multi-disciplinary team of physical activity, mental health and skills and employment advisors to provide direct interventions and connect individuals to diverse community-based support, thus ensuring they are able to maintain their health, wellbeing and employment in the longer term.

To succeed, you’ll need a good understanding of motivational coaching and interview skills, the ability to organise, plan and prioritise and a real commitment to develop. Familiar with office IT systems, you have good word processing skills and know how to use emails and the internet to create simple plans and reports. Just as important is a proactive and flexible approach plus the ability to listen to, and empathise with, people from all backgrounds and provide person centred support in a non-judgemental way. Put simply, you’re committed to reducing health inequalities and able to support people in a way that inspires trust and confidence, thus motivating others to reach their potential. 

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.

The role is a hybrid role, predominantly working in the community and home based, with some expectations of office visit every now and again.

Due to the nature of the role, a driver and access to a car are essential.

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.

When applying, please upload a CV and covering letter explaining why you feel you are right for the role.

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship (RF). Aquarius supports people in the Midlands affected by substance use or gambling. It was a subsidiary of Richmond Fellowship and is now a subsidiary of Waythrough.

We are specialists in mental health, alcohol, drugs and related areas. We provide high quality, evidence-based services, which are designed around the needs of the people we support. Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

Open to part-time, job-share, and flexible working

Contract type: Permanent
Responsible to: Head of Core Service
Responsible for:

• Volunteers
• Paid staff

Location: Our offices in Battersea and Roehampton and outreach locations across the borough of Wandsworth with some home working possible following probation period

About us

We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.

While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.

Why we need you

We’re recruiting a Service Manager for our Financial Resilience Navigators project and Home Visiting Team. This role will sit within our Management Team and we expect the successful candidate will divide their time roughly equally between the two projects.

As well as contributing to the leadership of the organisation, the key responsibilities of the role include:

• Leading and supporting teams of staff and volunteers, ensuring they are equipped, trained, and motivated to deliver effective, high-quality client-centred services.
• Managing and supervising support and advice projects across multiple channels (in-person, outreach, home visiting, online, telephone), ensuring services are accessible to vulnerable client groups.
• Managing relationships with commissioners and funders, ensuring we meet our contractual obligations and can demonstrate this to our funders.
• Leading in building and maintaining positive, collaborative partnerships with statutory, voluntary, and community sector agencies and teams.
• Providing direct advice and ongoing support to clients, maintaining a caseload where appropriate, particularly in complex or high-priority situations.

This role might suit applicants wwith experience of giving advice and supervising advice services, but it also offers opportunities to develop skills and knowledge around Monitoring, Evaluation and Learning, as the Financial Resilience Navigators project is a pilot that will be externally evaluated.

Why you should join us

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.

We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.

This role is a great opportunity for anyone who wants to develop into a management role as the majority of our managers have an advice background and have progressed up from similar roles.

Our commitment to EDI

We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.

We recognise that generative AI can be a useful tool when applying for a job, but what we’re interested in is your individual motivation, skills, experience and values. To make your application stand out, it’s best to avoid standard AI responses and have your statement reflect your own thoughts and experiences.

Closing date: 10am on Monday 16 June 2025
Interviews: Week beginning 30 June 2025, Battersea Library, SW11 1JB

We're looking for a kind, compassionate and resilient Night Support Worker to join our Young People service in Bracknell.

£24,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

• Building supportive, trusting relationships with customers and creating a positive atmosphere
• Working proactively with other members of the team to handle the service caseload and administrative responsibilities
• Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
• Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
• Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
• Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
• Assisting in the recording and reporting of customer incidents

Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
• Has a practical and logical mind and is naturally well organized
• Able to apply the right balance of care and support dependant on the needs of the customer

What you'll bring:

NVQ Level 2/3 or equivalent with some previous relevant sector work experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Financial Planning and Analysis Lead

About the role

With an income of over 32 million pounds last year, the work of our Finance Team is vital in supporting the wider organisation and enabling us to put our funds to the best possible use.

The role will provide leadership and expertise to AIUK's financial planning and analysis function. Reporting to the Head of Finance and with management responsibility for two Finance Business Partners, the role will take a strategic approach to the design and communication of accurate and timely financial information. The role will also drive a business partnering approach, enabling informed and proactive decision-making across the organisation.

The role will lead on ensuring financial planning and analysis processes and outputs are robust, user-friendly, and adaptable to evolving needs, providing the foundation for efficient and effective financial management. The role will collaborate across teams to maintain and build financial literacy and confidence, empowering budget holders to fulfil their responsibilities. By integrating financial planning with organisational priorities, you will drive improvements that enhance decision-making, resilience, and long-term sustainability at AIUK.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You are qualified with a recognised accounting qualification or substantial experience, having detailed technical knowledge of financial accounting, and experience in financial planning and analysis.
• You have the skills to operate in a modern digital workplace, with a good understanding of financial software and systems, and experience of embracing new digital tools to foster collaboration and enhanced productivity.
• You are an experienced line manager looking to step up into a senior financial management position in an exciting organisation.
• You are skilled in building relationships, to understand the needs of key stakeholders, and in communicating financial information to stakeholders who may not have a strong financial background.
• You collaborate and positively contribute to an inclusive culture

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.

Open to part-time, job-share, and flexible working

Location: Our offices in Battersea and Roehampton and outreach locations across the borough of Wandsworth with some home working possible following probation period

About us

We’re a thriving advice organisation that is part of the national Citizens Advice network. Our services are delivered by a team of around 40 paid staff and 60 volunteers. We have a typical annual turnover of £2 million and in addition to our core advice service, funded by Wandsworth Council, we have a range of projects funded by trusts, foundations and our local Integrated Care System.

While we’re proud of the number of residents we support, we know that we can’t meet demand for advice and that marginalised communities don’t always come to established organisations for support. Because of this, we place equal value on improving reach and access through creative collaboration with equity-led organisations, partnership development and capacity building.

Why we need you

We’re looking for two Financial Resilience Navigators to join us as we set up an innovative pilot project funded by Wandsworth Council. These roles involve providing holistic support to vulnerable households in order to improve their longer-term financial resilience and avoid the need to access crisis support.  They involve giving generalist advice but their focus is acting as an advocate with a broad remit to facilitate access to and engagement with other services. Because of this, we’re open to applications from people with a background in social care, community-based support or similar.

We still want to hear from you if you don’t meet all the criteria in the person specifications – we’re happy to help you develop, learn and grow. Following interviews, we may be able to offer less experienced candidates development roles instead.

Why you should join us

We’re a dynamic organisation with a culture of quality and innovation. We’re ambitious about delivering advice services that make a real difference to local people and being a great place to work and volunteer. You’ll be part of a diverse and friendly team of staff and volunteers who are passionate about helping the people who need us most. Working with us means seeing yourself and your colleagues have a positive impact on the lives of ordinary people and protecting our communities from hardship, poverty and crisis.

We also believe that investing in and listening to our teams makes us a better organisation. We involve staff and volunteers extensively in the design and delivery of our services, as well as in long-term planning. You’ll benefit from working at an organisation with a strong commitment to professional development and continuous training – we’re proud of our teams and in return offer excellent opportunities for personal development and career growth.

This role is a great opportunity for anyone who wants to develop into a management role as the majority of our managers have an advice background and have progressed up from similar roles.

Our commitment to EDI

We’re passionate about promoting equity, valuing diversity and working inclusively. We welcome applications from all suitably qualified people but particularly people from Black, Asian and Minority Ethnic groups and people with disabilities, as these groups are currently under-represented in our team.

We recognise that generative AI can be a useful tool when applying for a job, but what we’re interested in is your individual motivation, skills, experience and values. To make your application stand out, it’s best to avoid standard AI responses and have your statement reflect your own thoughts and experiences.

Closing date: 10am on Monday 16 June 2025
Interviews: Week beginning 7 July 2025, Battersea Library, SW11 1JB

Salary: £35,657 per year (FTE £39,000)
Working hours: 32 hours/week
Department: Commercial and Operations
Number of posts needed: 1
Location: Hybrid (75% office based, 25% home based)
Working Pattern: Monday to Friday
Reporting to: Chief Operations Officer
Contract: 18 months fixed-term
Application Closing Date: 4 June 2025

Our operations team is led by the Chief Operations Officer (COO) and includes the finance and bookings & venue teams. This is a newly created role that will report directly to the COO and work closely with the wider operations team.

Scope of role

The Senior IT & Operations Officer is responsible for leading the central coordination of IT operations, managing key relationships with two main contractors (IT and estate management), and ensuring seamless integration of IT infrastructure and estate management services. This role involves overseeing the effective and efficient functioning of both IT systems and estate operations for Toynbee Hall and Toynbee Trading, while prioritising the safety of staff and stakeholders on-site. The officer will proactively identify opportunities for improvement, resolve issues, and maintain a collaborative working environment to support business continuity, operational efficiency, and safety standards across all operational areas. Additionally, they will support the procurement of IT and estate-related items, such as IT kit, ensuring timely and cost-effective sourcing of required resources.

Responsibilities and Accountabilities

Information Technology & Systems

• Support the COO and wider SMT with all IT related strategy including procurement and streamline of new IT service provider/s. Including setting up KPIs’ and using these to assess performance.
• Manage the setup of new staff – including the procurement of equipment required for the role – this includes all communication tools.
• Managing the relationship and being the key point of contact with the technology suppliers and technology support providers.
• Identifying cost savings/efficiencies in the tech stack.
• Supporting IT KIT refresh plans and purchase, this includes audit of needs and vendor negotiations and lifecycle planning with the COO.
• Leading on regular assessment of IT and systems needs for all services and administrative staff.

Facilities, Health and Safety & General Administration

• Act as the main point of contact with our property management company. Work with the COO to escalate issues.
• Book in contractors and maintain all required documentation in conjunction with other key stake holders (property manager/agent).
• Be the escalation point for maintenance issues, liaising with the property management company to make sure that issues are dealt with in a satisfactory manner.
• Work with H&S consultants and property managers to ensure all relevant training is planned for and carried out and Risk assessments are being completed and used.
• Work with HR to ensure that all relevant training is planned for and carried out.
• Maintain records for all mandatory tests in conjunction with our property agents.
• Liaise with the Events and Venue Manager to ensure building management is always in place, keyholding, security etc.

Projects

• Manage ad hoc projects on behalf of the operations team; such as refurbishments, implementation of printer management.

General

• Building good working relationships across the organisation
• Representing Toynbee Hall to external audiences
• Developing an open and ‘critical friend’ dialogue within our programmatic work
• Undertaking any other appropriate responsibilities that may arise such as top up of franking machines, and general administrative orders as needed.

Managing Yourself

• Working toward an agreed annual work-plan meeting targets and milestones
• Prioritising and managing your workload
• Taking responsibility for your personal development and seek out opportunities for support and development
• Take part where appropriate in monitoring and evaluation planning and practice.

Essential Criteria:

• Project management experience.
• A high level of organisational skills.
• An ability to understand complex information and communicate it simply.
• Comfortable following processes and supporting other people to do so.
• Independent thought and attention to detail.
• High level expertise to use the Microsoft Office suite particularly Teams, Sharepoint, Excel and Outlook.
• A strong communicator with the ability to form trusting and supportive relationships quickly, internally and externally.
• Able to work proactively, independently and within a team.
• Able to work collaboratively with the wider teams at Toynbee Hall.
• Good negotiation skills.
• Basic level understanding of H&S, GDPR and confidentiality.
• Understand basic budget management and purchasing process.
• IT related qualifications and experience such as cyber security, Microsoft 365 suite skills.
• Good understanding of charity technology needs.

Please download the full Job Description for more details.

Our Benefits Package

We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking

We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.

Job Title: Digital Manager

Job Type: Permanent

Hours: 35 hours per week

Department: Membership Engagement Team (MET) 

Salary: £39,776

Reports to: Director of Membership, Marketing and Digital 

Location: Hybrid – FSRH Office (London Bridge) and home working

Can you help us?

We are seeking a Digital Manager to oversee the FSRH digital infrastructure, ensuring seamless integration across our website Content Management System (iMIS RiSE), member engagement platform (iMIS), and Learning Management System. The ideal candidate will expertly manage digital development initiatives, maintain productive relationships with technology suppliers, and deliver responsive first-line technical support.

With strong content management capabilities, you will ensure all web and LMS content adheres to brand guidelines, implement SEO best practice, and deliver an exceptional user experience. You will also facilitate comprehensive staff training, spearhead strategic digital improvements, and leverage analytics to drive data-informed decisions that enhance both member engagement and organisational effectiveness.

The role:

Team leadership

• To manage the FSRH Digital Team consisting of a Data Manager

Digital platform ownership

• Work closely with the Data Manager to ensure the integration between the website (iMIS RiSE), our Learning Management System and member engagement system (iMIS) continues to work well.
• Plan and support delivery of any development work from a website perspective in close collaboration with staff where necessary and with the website supplier and implementation partner, where necessary. This includes understanding and specifying business requirements sufficiently well for suppliers to quote against and undertake the required development work.
• To liaise with third party suppliers on a regular basis regarding integration between digital platforms including the website (iMIS RiSE) member engagement system (iMIS), LMS and other online products.
• Act as the first line of support for technical issues related to the FSRH website, associated websites, and the Learning Management System (LMS). Collaborate with staff and external developers to identify solutions and escalate issues to external support when necessary.

Website and LMS content

• Create, develop and manage content on the FSRH website and LMS, ensuring all updates align with the organisation’s tone of voice and brand guidelines. Apply knowledge of SEO best practices and user experience principles to enhance visibility, accessibility, and overall content effectiveness.
• Train and support identified staff to use the content management system (iMIS RiSE) and to understand the basics of good website copy. Ensure that content changes are of high standard and good quality.
• Consider user journeys in all aspects of content development and updates, ensuring that navigation and structure support intuitive and meaningful user experiences.
• To ensure processes for regularly reviewing, prioritising and refreshing all web content are maintained and overseen, liaising with teams across the organisation.
• Work closely with the Marketing Team to support key campaigns by providing website support where needed.

Website analytics

• Maintain and manage Google Analytics and Google Tag Manager implementations, using these and additional data sources to monitor website performance, produce regular reports, and deliver actionable recommendations for optimisation and feature enhancement.
• Using website analytics and other tools to understand user behaviour.

Strategic digital development

• Lead the strategic development and continuous improvement of the website to ensure they meet evolving user needs, support organisational objectives, and deliver content more effectively.
• Stay up-to-date with emerging website and digital trends, tools, and technologies, and advise on possible improvements or alternative approaches to digital solutions, particularly in areas such as Artificial Intelligence (AA) and machine-learning.

Other

• To ensure all FSRH digital platforms and associated information adheres to Data Protection laws and current FSRH policies.

You will be:

• Educated to degree level or equivalent by experience 

You will have:

• Previous experience in a similar digital management role 
• Experience working with website Content Management Systems (CMS)
• Familiarity with Learning Management Systems (LMS)
• Knowledge of user experience (UX) principles
• A basic understanding of HTML
• A strong understanding of SEO, page optimisation, and website copywriting
• Technical understanding of digital systems and platforms
• Creativity in designing engaging, accurate content with a high level of attention to detail
• Experience using Google Analytics 4 and Google Tag Manager
• Experience and understanding of GDPR and its practical application
• Confidence in managing multiple projects and working with stakeholders across departments and seniority levels
• Excellent Microsoft Office skills, with a good working knowledge of Office 365
• Strong and positive communication skills, both written and verbal
• Willingness to work flexibly in response to changing priorities
• Excellent time-management and prioritisation skills
• An interest in sexual and reproductive healthcare (SRH)

 NB:  In order to fulfil this role, you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.

We will offer you:

• 25 days holiday, with an additional 2 days leave after 2 years of service, and a further 3 days after 5 years.
• Birthday leave day
• Annual Volunteering Day
• Flexible working culture
• Pension and life assurance scheme: 10% employer contribution / 5% employee contribution after successful completion of probation. This also includes access to life assurance at 4x annual salary and an income protection scheme.
• Employee Assistance Programme (EAP)
• Employee discounts portal
• Free Lunch Thursday
• Enhanced maternity, paternity & adoption pay
• Free eye tests   

To Apply

Deadline for applications is Wednesday 11 June midday

Interviews are likely to take place on 19 and 20 June 2025

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We value diversity, promote equality and encourage applications from people of all backgrounds. We are working hard to minimise unconscious bias and your application will be anonymised to support this.

A rare and exciting opportunity to support the fundraising and strategic development of a wide range of Charities in the UK, as part of a friendly and supportive consulting team.

Charity Fundraising Ltd provides a comprehensive range of fundraising, strategic consultancy and evaluation services to Charities and other not-for-profit organisations. Established in 2000, our services range from grant and contract bid writing and review, to developing fundraising strategies, developing M&E frameworks and undertaking project and programme evaluations. We also offer a range of strategic support, mentoring and training. We work with lots of amazing charities, both local and national, small and large, across the UK, covering themes such as: Homelessness; addiction; youth; community; disability; mental health; minoritised groups; medical conditions; heritage; environment and more.

We are seeking an exceptional fundraiser who can offer a strong track record of driving organisational growth in the voluntary sector. Multi-year experience in two or more of the following core service areas is essential:

• Achieving major grant funding from trusts, foundations, lottery distributors, public sector agencies or similar.
• Planning and developing successful contract tender submissions.
• Planning and developing successful fundraising strategies and action plans.
• Major Donor, Legacy or Corporate fundraising strategy and delivery

The role is varied and interesting - managing a portfolio of clients and supporting them directly or strategically with their fundraising, impact evaluation and organisational development. Our consultants are all employees and we work closely together as a supportive team, sharing and developing skills and knowledge. We anticipate the appointee may not hold experience across all core areas of our services. We will enable the appointee to focus on projects that play to their strengths and experience and provide further support and training as necessary.

Based from home (must be UK resident), with ad hoc client and team meetings/socials (all travel paid), mostly within England. All IT equipment provided. Full-time or part-time (minimum 0.8 FTE - 28 hrs).

Benefits include: 24 days paid annual leave (pro rata), 5% employers pension contribution, potential cash / annual leave bonus, CPD budget and paid CPD time + lots of opportunity to learn from our experienced consultant team.

Please note that applications will only be considered where the screening questions are fully completed.

Here's what some of our team say about working for Charity Fundraising Ltd:

"I don’t think I have ever worked with such a nice bunch of people, everyone has been very welcoming, supportive and just all round lovely" 

"I really enjoy working for CF because I get to work independently with a diverse range of interesting clients, and am also part of a great, supportive team - best of all worlds!"

“Supportive and fun team; and great to learn new ideas from others fundraising skills, knowledge and expertise”

"I love being part of such a passionate, professional team and who prides itself on building close working relationships with each other and with our clients."

Role Summary 

Are you a dynamic and community-minded leader ready to shape services that make a difference?  

Young Barnet Foundation is seeking a passionate and strategic Head of Member Development to strengthen our relationships with members and the wider community, enhance support across the voluntary and community sector, and champion the voices of children, young people, and families across Barnet. This role will lead on service development, community engagement, partnership building, and capacity strengthening, ensuring that our members and the communities they serve thrive. 

About Young Barnet Foundation 

Young Barnet Foundation (YBF) is a membership-based charity supporting over 200 local charities, community groups, and social enterprises working with children, young people, and their families in the London Borough of Barnet. 

We are proud partners in Barnet Together and part of a national network of over 30 Young People’s Foundations (YPFs) that support the local voluntary and community sector through collaboration, funding support, partnership brokering, and capacity building. YBF works under a guiding ethos of Generous Leadership, placing partnership and shared learning at the heart of its approach. 

Key Responsibilities 

Strategic Community Engagement & Leadership 

• Lead the development and delivery of YBF’s community services strategy in line with organisational priorities and the needs of our members. 

• Drive forward inclusive and meaningful community engagement, ensuring services are informed by local voices, lived experience, and insight. 

• Strengthen YBF’s position as a key community convener and trusted partner across Barnet’s VCFSE and statutory sectors. 

Membership Support & Capacity Building 

• Provide oversight and innovation in YBF’s membership offer, including training, networking, and 1-to-1 support. 

• Lead on developing and managing strategic partnerships that benefit the local community and YBF members. 

• Support member organisations in accessing funding, building resilience, and improving impact measurement. 

Monitoring, Evaluation & Impact 

• Oversee the measurement of outcomes and the collection of community intelligence, aligning activity with YBF’s Theory of Change. 

• Ensure YBF’s community engagement activities are evidence-based, inclusive, and high-impact. 

• Prepare reports, case studies and recommendations to inform internal planning and external reporting. 

Stakeholder & Partnership Development 

• Represent YBF at senior stakeholder forums, including local authority meetings, networks, and strategic collaborations. 

• Support the CEO in developing and delivering YBF’s stakeholder engagement plans in collaboration with internal teams. 

• Ensure open and accessible pathways for the community to shape and engage with YBF’s work. 

Team & Organisational Leadership 

• Line manage a team, providing clear leadership, supervision, and support for professional development. 

• Contribute to YBF’s senior leadership discussions and organisational planning. 

• Support cross-team collaboration and continuous improvement across the organisation. 

Person Specification 

Essential 

• Proven track record in community engagement and development within the voluntary sector, or related areas. 

• Significant experience of managing people and services within the charity, community or public sectors. 

• Excellent relationship-building and partnership development skills. 

• Experience using data, insight and impact measurement to inform service design and delivery. 

• Ability to represent an organisation confidently in external forums and high-level meetings. 

• Strong written and verbal communication skills. 

• Demonstrable commitment to diversity, equity, inclusion and anti-racism. 

• A collaborative, values-led leader with a passion for community development. 

• Proficient in the use of the Microsoft suite (Word, Excel, Project, etc) 

Desirable 

• Knowledge of the London Borough of Barnet or similar diverse contexts. 

• Experience managing budgets and/or contributing to income generation. 

• Understanding of local government and VCFSE sector policy environments. 

• Working knowledge of Salesforce CRM