Desktop service team leader jobs

This role is an exciting opportunity to lead the development and delivery of Alzheimer's Research UK’s Supporter Experience strategy. This is a transformation programme and requires a leader who can not only lead a team but support an organisation to work collaboratively to enhance supporters trust, satisfaction and connection with their relationship with Alzheimer’s Research UK, recognising the importance of their role in helping to get to a cure.

The Head of Supporter Experience will lead two critical teams who all contribute to delivering our Supporter Experience; the Supporter Operations function which include both Supporter Relations (front end) and Fundraising Operations (back end) and the Supporter Engagement and Journeys team. But you’ll also work collaboratively to improve our Supporter Experience across the organisation – including those who give money, time, voice influence and deliver our mission (partners and researchers).

You will champion, design and oversee the implementation a personal, relevant and tailored experience – either through direct responsibilities or through influence, coaching and inspiring colleagues across the organisation to ensure that we are delivering our brand and supporter experience principles consistently across all supporter touch points and communications.

You’ll bring expertise in designing and delivering marketing personalisation and data automation through frameworks and tools meaning you’ll be data literate and experienced in implementing and embedding a martech approach. But most importantly you’ll be passionate about giving supporters a fantastic experience so that they stay longer, do more and feel like a valued part of getting to a cure for dementia.

You will be part of an Individual Giving and Legacy leadership team who will work collaboratively to deliver a joined-up mass income growth strategy, ensuring that we deliver a diverse product portfolio, exceptional supporter experience, and high performing teams.  

Key Responsibilities:

Supporter Experience Leadership:

· Lead and own the Supporter Experience Transformation Programme, providing strategic leadership which enables the successful implementation and ongoing integration of our Supporter Experience strategy across the organisation to achieve its long-term goals.

· Develop a high performing Supporter Experience team, creating synergy and consistency of our supporter relations, operations and supporter engagement (journeys and loyalty comms).

· Coach and inspire colleges across the organisation, working collaboratively to embed supporter principles and journey frameworks to support the delivery of our organisation objectives within time, money and voice, leading for our holistic and joined up experience, moving us away from product / audience silos.

· Work with Fundraising Heads on how Supporter Experience can grow their income, and provide support with income modelling and budgets for long term income forecasts and annual ops planning cycles.

· Representing Supporter Experience on key programme boards and working groups to maximise our internal engagement and understanding of our Supporter Experience priorities and activity, but to also optimise our Supporter Experience by understanding the prioritise across the organisation.

Technical leadership:

· You will be responsible for ensuring Fundraising Operations are integrated, automated, compliant and efficient, not just within your own teams, but also across all of fundraising, marketing, communications and engagement.

· Always champion the supporter, working closely with our Head of Marketing Planning and Head of Insight and BI Teams to record, track and utilise supporter insights and Supporter Experience performance data to optimise our Supporter Experience Strategy.

· Responsible for ensuring we are utilising our martech tools and capabilities, and working closely with Digital, Data and Technology to ensure we deliver the most efficient and effective supporter journeys that feel personal, relevant and timely for our supporters.

· Responsible for keeping up to date on latest thinking, tools and technology for delivering effective Supporter Experiences.

Team management:

· Lead the Supporter Experience team, ensuring clarity of team purpose and vision, and driving high performance at all levels, and ensure the team is structured effectively for high performance and delivery of our growth plans.

· Directly manage your direct reports, developing an effective and joined up Supporter Experience Management team, ensuring all team members have clear, SMART objectives and development plans in place and routine performance reviews are undertaken.

Knowledge, skills and experience needed:

· Significant experience of martech tools and the design and implementation of supporter/customer journeys within these tools.

· Experience of successfully managing teams through change and transformation.

· Experience of driving a high-performance culture through clear accountabilities, objective setting, performance management, coaching, feedback, and development.

· Demonstrates high levels of knowledge and practical implementation of fundraising/marketing compliance.

· Exceptional leadership and influencing skills, with the ability to build strong relationships with senior stakeholders and motivate cross-functional teams.

· Strategic communications planning.

· Experience of audience insight and segmentation principles and use of data and CRM systems to develop supporter journeys and measure and evaluate success. 

· Strong people skills –including people management, influencing at a senior level, and coaching across the organisation.

· Skilled at working collaboratively and able to lead for collaborative working.

· Confident with transformation and change management.

· Self-management and setting own goals and milestones against understanding of supporter experience strategy.

· Exceptional diplomacy, tact, and stakeholder management, influencing and coaching skills.

· Comfortable giving direction and making decisions where there is some degree of ambiguity.

· Able to help others develop a common focus and clarity in what they are trying to achieve.

· Ambitious, innovative, creative, target-driven and self-motivated.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £70,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 26th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

About the role:

At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you’ll play a crucial role in keeping our organisation connected and effective.

This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You’ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more.

In joining SHP, you’ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you’ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it’s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London.

About you:

• Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. 
• Excellent verbal and written communication skills. 
• Strong organisational skills and shows enthusiasm to all duties. 
• Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. 
• Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. 
• High level of personal organisation with the ability to plan and prioritise own work. 
• Has experience in Microsoft applications like Microsoft Dynamics CRM. 

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified.

To be considered remove your name and other personal details from your C.V. before uploading. 

This post will require a DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.

We are seeking a dynamic individual to coordinate a multi-year racial equity partnership programme called “Leadership Lighthouses”.

This is a unique opportunity to be part of a groundbreaking mission to support the development of social purpose leaders from Global Majority backgrounds.

In this role, you will collaborate closely with partners, participants, and a team of skilled facilitators to coordinate programme planning, logistics and successful delivery, ensuring a high quality experience for all involved.

The key responsibilities of the role are to:

• Lead day-to-day programme coordination, ensuring milestones are met, project plans remain live and up to date, and risks or delays are proactively identified, communicated, and mitigated to support timely delivery.

• Act as the key operational contact for the programme, coordinating task allocation and communications with the programmes team, steering group, and wider stakeholders to ensure timely, high-quality information flow aligned with project milestones.

• Coordinate monitoring and evaluation schedules and data collection.

• Coordinate steering group meetings.

• Coordinate communications and agreements with facilitators, programme contributors, partners and venues.

• Coordinate participant recruitment processes, working closely with the Programmes Administrator to ensure smooth application, selection, and onboarding in line with project milestones.

• Support the Director of Programmes in moderating applications and conducting applicant interviews.

• Assess learner needs and coordinate learning and accessibility adjustments in collaboration with the Director of Programmes; hold meetings or calls with participants and facilitators to understand additional needs and ensure a positive programme experience, and liaise with relevant colleagues on implications for delivery.

• Coordinate logistics for both in-person and online programme sessions.

• Monitor the safeguarding inbox and liaise with the Director of Programmes, Safeguarding Lead, and facilitators to agree and implement appropriate follow-up actions.

• Support logistics and administration for facilitator training and development sessions.

• Monitor and track the programme budget, support financial reporting, and collaborate with the Director of Programmes to ensure efficient use of resources.

• Conduct desktop research in line with the location decision framework when establishing locations for future programmes.

• Coordinate and respond to participant communications, working in collaboration with the Programmes Administrator and Director of Programmes.

• Work with the Marketing team to provide regular updates on programme progress, providing relevant programme information to support marketing and promotional activities.

About You

We seek a highly organised individual with exceptional attention to detail and the ability to communicate clearly and efficiently, who brings an inclusive approach and is driven to ensure that the Leadership Lighthouses programme is impactful, and delivers a positive experience for partners, participants and their communities.

How to Apply

If this sounds like you, we’d love to hear from you! Take a look at the full job description, which includes details on the key responsibilities and application process.

We’re committed to fostering an inclusive and welcoming environment where everyone is valued and respected. We run a blind recruitment process to ensure fairness and equity, anonymising applications so that you are assessed solely on your experience and potential.

Key Dates

• Applications close: 11:59pm Sunday 26 April 2026

• Initial interview (online): Wednesday 13 May 2026

• Final interview (in person, in London): Wednesday 20 May 2026 (flexibility can be discussed)

The People Team at ARUK is undergoing a transformation that will position it brilliantly to enable the successful delivery of the organisation’s strategy. The purpose of the People Team in delivering the organisations goals is to empower our colleagues to thrive by shaping exceptional experiences and culture that unlocks their potential — so ARUK can realise its vision of a world free from the fear, harm and heartbreak of dementia. This role will work closely with the Director of People to develop the people and culture strategy and contribute to the strategic development and effectiveness of the organisation.

This role will act as a strategic partner in building organisational capability as we grow our income, strengthening leadership excellence, and embedding a high-performance, high-accountability culture. You will design and deliver scalable learning, leadership, and change initiatives that accelerate business outcomes, support organisational growth and transformation, and develop a strong internal talent pipeline.

Key Responsibilities:

· Using data and insight, create and implement an OD (Organisational Development) and Learning approach aligned to the people strategy and organisational needs to create an inclusive culturally aligned workplace to enable the organisations growth and impact while measuring the effectiveness of OD and learning programs, providing insights and recommendations for continuous improvement.

· Develop, pilot and scale initiatives that build cultural competence in change, promote team development and psychological safety and inclusion to align performance to organisational impact that supports a growing and adapting organisation.

· Partner with senior leaders and the People Team to assess current capability, define future needs, and deliver targeted, scalable interventions, including but not limited to talent and performance frameworks and structures to ensure pathways for skills and capability development and a pipeline of talent for the future.

· Working closely with People Partners, to strengthen internal succession pipelines by enabling readiness of future leaders and reducing critical gaps.

· Act as a trusted advisor and coach to leaders at ARUK on team effectiveness and talent development and coach and empower the OD and Learning team to design Agile, impactful and targeted L&D initiatives to build manager and leader capability.

· Conduct a deep discovery and comprehensive review of all existing L&D, management and leadership, and onboarding programmes, assessing effectiveness, adoption, and organisational impact, and streamline and develop a cohesive inclusive and organisationally aligned offer.

· Ensure effective and efficient delivery of the mandatory and core learning offer

· Ensure effective investment and measurable ROI for the learning and development budget.

· Provide organisational effectiveness expertise to co-create business and people strategies in partnership with leaders and People Partners embedding ARUK values and ways of working into effectiveness and capability-building strategies.

Knowledge, skills and experience needed:

· Deep experience of designing and implementing OD/L&D/Enablement strategies that align with organisational goals and deliver impact.

· Experience in developing inclusive OD programmes and initiatives that build an impactful and resilient organisation.

· Experience building strong business cases and measuring the effectiveness and impact of programmes and initiatives on organisational and people performance and outcomes.

· Experience of using design thinking to design, test, scale and deliver impactful capability building initiatives.

· Demonstrated success in leading and implementing complex, human-centred organisational change initiatives.

· Knowledge and experience of using Appreciative Inquiry as an approach to deliver change and development.

· Exceptional consulting and stakeholder management skills to build trusting relationships and partner with and influence leaders to drive change and measurable results. 

· Trained and qualified Coach, having received a Postgraduate Diploma or higher in coaching.

· Appropriate qualification or demonstrable experience in Organisational Development, Organisational Psychology, or a related field.

· Ability to deeply understand business objectives and translate organisational goals into talent capability strategies.

· A highly effective coach and trusted advisor with exceptional emotional intelligence and the ability to influence all levels within an organisation.

· Excellent data analysis and insight skills, able to analyse workforce and cultural data to inform OD programme design and prove the measurable ROI of change and learning initiatives.

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £63,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 19th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

Senior Marketing Performance Officer

This role plays an important part in shaping how ARUK invests in marketing. By bringing together marketing campaign performance, audience insight and financial data, the role helps the organisation understand what is driving engagement, income and long-term supporter growth — and where future marketing investment should be focused. This role is ideal for someone who enjoys using data and insight to answer the question: “What’s working in our marketing — and how can we do more of it?”

The wider Marketing Planning team is responsible for ensuring ARUK’s marketing activity is insight-led, strategically aligned and focused on delivering the greatest impact. This role is a key part of that function, helping ensure decisions are guided by evidence and performance insight.

The Senior Marketing Performance Officer will help establish a clear and consistent view of marketing performance across the organisation, translating audience insight, campaign results and marketing data into actionable recommendations that shape future strategy.

The role will help build ARUK’s create a clear and consistent view of marketing performance across ARUK, enabling teams to understand what is driving audience engagement, income growth and long-term supporter value.

This is a real opportunity to help build ARUK’s marketing effectiveness capability from the ground up. The successful candidate will work closely with senior marketing leaders and gain exposure to strategic decision-making across marketing, fundraising and digital teams.

Key Responsibilities:

 Marketing Effectiveness & Performance Measurement

· Develop a clear view of marketing performance across channels and campaigns

· Maintain the organisation’s marketing ‘single source of truth’ performance dashboard

· Identify opportunities to improve ROI and marketing effectiveness

Audience Insight & Learning

· Working with the Senior Marketing Planning Manager, translate audience behaviour marketing insight into recommendations for marketing strategy

· Support campaign teams with message testing and audience understanding

· Maintain key audience insight resources such as YouGov crunch and manage use across the organisation

· Support the Head of Marketing Planning and Senior Marketing Planning Manager in ensuring all marketing activity is rooted firmly in audience needs and motivations.

Data and Decision Support

· Work with product, CRM, Data and Finance teams to ensure accurate marketing reporting

· Identify gaps in insight or measurement and recommend future approaches

· Help teams embed a test-and-learn culture

Stakeholder Engagement & Upskilling

· Present clear, insightful recommendations to senior leaders and campaign owners to guide investment and planning.

· Support training for teams on how to use insight, performance data and funnel metrics to improve campaign effectiveness.

· Champion a test-and-learn culture across the organisation.

· What Success Looks Like Teams understand what is driving marketing performance

· Campaign planning is informed by robust insight

· Marketing investment decisions are based on clear evidence

· ARUK has a consistent view of marketing performance across the organisation

· Help Strategic Marketing establish marketing effectiveness as a core capability within ARUK.

Knowledge, skills and experience needed:

· Strong experience analysing marketing performance data across multiple channels (digital, brand, fundraising, PR, paid media etc.).

· Demonstrable experience designing or implementing measurement frameworks, dashboards, KPIs, or campaign reporting approaches.

· Experience working with audience insight (quantitative and qualitative) and translating this into practical recommendations for campaign planning or proposition development.

· Experience working with analytics, data, or CRM teams to extract, clean and interpret data into marketing strategy.

· Experience presenting insight and performance findings to senior stakeholders, with clear recommendations.

· Ability to interpret complex datasets, identify patterns, and turn evidence into actionable improvements.

· Highly analytical, with strong critical thinking and problem-solving skills

· Able to communicate complex information simply and compellingly.

· Curious, evidence-led mindset — always seeking to understand “what’s working and why”. ·

· Comfortable challenging constructively and influencing decision-making.

· High attention to detail and accuracy.

· Ability to plan and manage multiple insight or analysis workstreams simultaneously.

· Collaborative and proactive — able to work closely with Fundraising, Digital, Insight, Brand, Comms and Data teams

Additional Information:

Ways of working:

As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £36,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 19th April 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.