Desktop service team leader jobs

We are seeking a dynamic individual to coordinate a multi-year racial equity partnership programme called “Leadership Lighthouses”.

This is a unique opportunity to be part of a groundbreaking mission to support the development of social purpose leaders from Global Majority backgrounds.

In this role, you will collaborate closely with partners, participants, and a team of skilled facilitators to coordinate programme planning, logistics and successful delivery, ensuring a high quality experience for all involved.

The key responsibilities of the role are to:

• Lead day-to-day programme coordination, ensuring milestones are met, project plans remain live and up to date, and risks or delays are proactively identified, communicated, and mitigated to support timely delivery.

• Act as the key operational contact for the programme, coordinating task allocation and communications with the programmes team, steering group, and wider stakeholders to ensure timely, high-quality information flow aligned with project milestones.

• Coordinate monitoring and evaluation schedules and data collection.

• Coordinate steering group meetings.

• Coordinate communications and agreements with facilitators, programme contributors, partners and venues.

• Coordinate participant recruitment processes, working closely with the Programmes Administrator to ensure smooth application, selection, and onboarding in line with project milestones.

• Support the Director of Programmes in moderating applications and conducting applicant interviews.

• Assess learner needs and coordinate learning and accessibility adjustments in collaboration with the Director of Programmes; hold meetings or calls with participants and facilitators to understand additional needs and ensure a positive programme experience, and liaise with relevant colleagues on implications for delivery.

• Coordinate logistics for both in-person and online programme sessions.

• Monitor the safeguarding inbox and liaise with the Director of Programmes, Safeguarding Lead, and facilitators to agree and implement appropriate follow-up actions.

• Support logistics and administration for facilitator training and development sessions.

• Monitor and track the programme budget, support financial reporting, and collaborate with the Director of Programmes to ensure efficient use of resources.

• Conduct desktop research in line with the location decision framework when establishing locations for future programmes.

• Coordinate and respond to participant communications, working in collaboration with the Programmes Administrator and Director of Programmes.

• Work with the Marketing team to provide regular updates on programme progress, providing relevant programme information to support marketing and promotional activities.

About You

We seek a highly organised individual with exceptional attention to detail and the ability to communicate clearly and efficiently, who brings an inclusive approach and is driven to ensure that the Leadership Lighthouses programme is impactful, and delivers a positive experience for partners, participants and their communities.

How to Apply

If this sounds like you, we’d love to hear from you! Take a look at the full job description, which includes details on the key responsibilities and application process.

We’re committed to fostering an inclusive and welcoming environment where everyone is valued and respected. We run a blind recruitment process to ensure fairness and equity, anonymising applications so that you are assessed solely on your experience and potential.

Key Dates

• Applications close: 11:59pm Sunday 26 April 2026

• Initial interview (online): Wednesday 13 May 2026

• Final interview (in person, in London): Wednesday 20 May 2026 (flexibility can be discussed)