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Development manager jobs in ashford, surrey

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Top job
Immigration Law Practitioners' Association, London (Hybrid)
£35,000 - £40,000 per year FTE
We are a human-rights-focused professional association needing someone to engage with and support our members (flexible part-time role)
Posted today
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£39,434 - £46,109 per year
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£38,615 - £46,144 per year (depending on skills and experience)
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£40,000 per year
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£47,250 per year
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Emmaus UK, Remote
£39,924 per year
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Neighbourhood Watch Network, England (Hybrid)
£22,800 - £25,200 per year
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The London Community Foundation, City Of London (Hybrid)
£75000 per annum
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Page 4 of 50
London, Greater London (Hybrid) 16.09 miles
£35,000 - £40,000 per year FTE
Part-time (21 hours per week)
Permanent
Job description

You will engage with our existing members to ensure they recieve the best possible support from us. Additionally, you will engage with sectors of our community who are unaware of the benefits of being members.

Responsibilities:

These include

  1. To actively seek a thorough understanding of the membership base and the issues affecting them, creating member profiles and advising and briefing stakeholders accordingly.
  2. To develop a compelling offer by profile / career stage so as to maintain and improve member retention and engagement levels, and to maximise new member acquisition.
  3. To maintain a thorough and up-to-date understanding of services and activities and ensure these are being packaged and communicated in the most effective way.
  4. To oversee the implementation of regular market research, including competitor analysis, to identify members/stakeholder needs, to support the rationale for the development of member products and services, and to liaise with and advise other stakeholders as appropriate.
  5. To develop member communications in particular around membership renewals and the on-boarding of new members, and to ensure a high-quality member experience.
  6. To ensure that membership communications at all touch points within the membership journey or as part of a non-member relationship, remain relevant and up to date.
  7. To oversee the new member and renewal process, which is managed by our external partner, and troubleshoot and resolve issues that they cannot

Personal Specification: 

Essential skills, knowledge and qualities: 

  1. Experience of working in a customer, member or client facing role
  2. Experience of developing and maintaining strong professional relationships with a range of stakeholders
  3. Experience of using a CRM management system, preferably Salesforce
  4. Excellent communication and interpersonal skills and the ability to positively communicate with a wide range of people in a professional setting, with demonstrable ability to communicate effectively in challenging situations
  5. Excellent planning, coordination, organisational and time management skills
  6. The ability to analyse data and produce reports
  7. The ability to take a proactive approach to independent working, managing your own workstreams effectively, and the confidence to take responsibility for tasks and decisions

Desirable skills, experience, and qualities:

  • Interest and/or understanding of the immigration law sector in the UK
  • Experience of implementing change and working with others to create new ways of working

Closing date for applications: 7th September 2025. We plan to hold the interviews in person but we can accommodate interviews online at request. Please notify us in your application if we need to make any reasonable adjustments to accommodate you at interview. 

ILPA is an equal opportunities employer. We acknowledge that the legal and charitable sector can be less accessible to people from minoritised, racialised and lower socio-economic backgrounds and we are committed to improving this situation. 

Application resources
Posted by
Immigration Law Practitioners' Association View profile Organisation type Registered Charity Company size 6 - 10
Posted on: 10 August 2025
Closing date: 07 September 2025 at 15:53
Tags: Communications, Marketing, Customer Service, Content Writing / Copywriting, CRM, Customer support, Data Analysis, Database Management, Education, Engagement / Outreach, Refugee / Immigration, Direct / Supporters, Events / Activities

The client requests no contact from agencies or media sales.