Development manager jobs in jersey, trinity
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The Employment Advisor (Community) North-West will support the following individuals in sourcing employment, training, vocational and/or educational opportunities:
- Early Service Leavers (ESLs) registered on CTP FHP
- Med Discharge requiring additional employment support.
- “At Risk”2 Employment Support Programme (ESP) Service Leavers (SLs).
- “At Risk” Core Resettlement Programme (CRP) Service Leavers (SLs).
The Employment Advisor (Community) will do this by providing employment & job finding support,
access to wider support agencies and, when required, individual needs assessments.
Interested? Want to know more about the Charity? Check out our website
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Friday, 12 September 2025
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children



As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.
In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.
Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!
The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.
* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.
Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
About Barnardo's
At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.
Our commitment to Equality, Diversity and Inclusion (EDI) is reflected in our values and our practice, and we have invested in this area of our work to ensure that we can deliver on our commitments to be an inclusive employer. EDI is a key enabler of our purpose as a charity and we want to ensure that the diversity of our teams is reflective of the communities we serve and that we continue to learn and develop our work with a focus on inclusion. We particularly encourage applications from candidates from Black, Asian and Minoritised Ethnic Communities, candidates who are LGBT+ and Disabled candidates.
Senior Fundraiser for Trusts and Foundations 2025
About the organisation
CARAS is a dynamic and exciting charity offering holistic support to refugees and people seeking asylum. We pride ourselves on coupling the expertise of our staff team with strong values that mean we always place the voices, needs and wants of our group members at the heart of all that we do. We know that this is a transformative way of working. Our Strategy, Monitoring Framework and Values were all written with full participation from our group members.
Our Values are:
Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests.
Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society.
Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes.
‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its community members at the heart of all that we do.
CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. We are impactful across a range of measures that demonstrate the life-changing work we do and are proud to receive testimonials from our group members that bring our impact to life.
The Senior Fundraiser for Trusts and Foundations will be our lead fundraiser, drawing in support and expertise from across the team. They will take ownership of identifying funding sources, refining a strategy, forecasting our fundraising income, and building strong relationships with donors, bringing the experiences of our group members to life in fundraising communications. They will line management a full-time fundraiser who specialises in individual giving while the Senior Fundraiser for Trusts and Foundations will lead on grant writing.
In the last 5 years, CARAS has had huge success, more than trebling our income and enabling us to expand our staff team and therefore our reach. We are a highly impactful organisation that is often looked to for our insight in the sector. We have an ambitious three-year strategy, co-produced with group members, staff, volunteers, trustees and partner organisations, that will launch in September 2025 and guide our current work.
This is an exciting role that comes with many varied commitments, expectations and timescales. We are seeking applicants who want to be at the forefront of change, striving to improve the rights, entitlements and day-to-day experiences of refugees and people seeking asylum. You will need to be able to show how your skills and experiences fit the role, as well as possessing a drive for social change in support of under-served people. Within this role, you will have scope to shape and secure the future of CARAS.
You will be supported in a variety of ways, including by an expert team of staff around you who will collaborate with you and work together as needed; a highly professional Board of Trustees who you will work with at key points throughout the year and who are available for consultation and advice as needed; robust and effective systems; and a network of organisations and funders who share CARAS’ goals. Additionally, you will have regular and detailed supervision with your line manager, and you can access our Employee Assistance Programme at any time.
This opportunity comes at a very exciting time. CARAS has been piloting a 4 day week from since the 1st of January 2025, meaning that all staff work 20% less time for 100% pay. Full time employees reduced their hours to 4 days per week. We have seen this be a huge boost to staff wellbeing and will become part of our commitment to care for staff as well as our community members.
We are also preparing for a future in which CARAS continues to grow, mature and develop, standing as a highly respected, impactful organisation with a £1million income by 2028.
Key info
Role title: Senior Fundraiser for Trusts and Foundations
Salary: £37500 p/a
Hours: 4 days per week at full pay
Contract type: permanent, full time
Annual leave: 28 days full-time equivalent, plus additional time off between Christmas and the New Year. Annual leave increases with length of service.
Employee benefits:
7% employer pension contributions
Other benefits include flexible working, enhanced parental leave and sick pay, a cycle scheme, tech scheme, interest-free loans, study leave and volunteering leave. All staff are offered access to an Employee Assistance Programme.
Preferred Start date: ASAP, but flexible for the right candidate
Reports to CEO
Location: The role is based in Tooting with a significant portion of remote working if desired. You can choose to work from home or from our premises in Tooting. You will need to be able to attend meetings and events in Tooting and in other London locations on occasion.
Equalities Statement.
As an organisation who works with refugees, we especially encourage applications from people with lived experience of forced migration. You will be invited to say whether you have been an asylum seeker or a refugee in the UK on the application form. Applicants with lived experience who meet essential criteria are guaranteed an interview.
The role:
The Senior Fundraiser for Trusts and Foundations is required to lead a wide range of activities. You will be expected to manage your own time, prioritising tasks and leading a small team of people who contribute to CARAS’ fundraising. You will inherit excellent systems and skilled, supportive and enthusiastic team players. You will work closely with the CEO, and the senior leadership team which draws together Heads of Service from each of our programme areas. You will collaborate with our Finance Manager to ensure smooth management of grants and donations and will play a key role in budget setting with the Finance Manager and CEO.
The role demands cross-departmental working, and regular contact with community members to enhance your ability to advocate for them. You will be at the forefront of developing new ideas and approaches, ensuring that teams have the money and resources to have an impact.
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RESPONSIBILITIES
Fundraising
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Line-manage our Fundraising Officer and work together to generate income to meet CARAS’s budgetary targets through trusts and foundations, individual giving, community fundraising and other means at our disposal.
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Develop and deliver a fundraising strategy which synchronises with the CARAS Strategic Plan.
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Research and maintain a real-time pipeline of fundraising opportunities and oversee delivery. Lead or allocate all income generation opportunities in good time so that appropriate co-design and decision-making processes are behind applications.
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Maintain up-to-date records on potential and active funders in CARAS’s database.
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Ensure compliance with best practice in fundraising including use of data and confidentiality.
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Work collaboratively with Heads of Service and CARAS’ Finance Manager to develop, deliver and iterate systems to ensure grants are accurately and effectively managed.
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Work closely with CARAS leadership to align fundraising priorities with programme plans and organisational growth.
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Lead on the development of programmatic and core budgets for diverse grant funders.
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Write and submit high-quality, tailored applications that articulate CARAS’s impact, values and plans.
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Ensure applications are accurate, persuasive, and meet deadlines and funder requirements.
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Collaborate with the team to gather supporting information, budgets, and case studies.
Reporting & Stewardship
● Maintain excellent records and monitor deadlines for reporting and renewals.
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Develop CARAS’ outcomes report and donor report ensuring they are data rich and clearly demonstrate impact.
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Monitoring the wealth of data CARAS collects through our frontline service to ensure we stay agile and adaptable within a changing policy context, supporting Heads of Service and other relevant stakeholders to deliver excellence.
Collaboration with Finance
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Work collaboratively with the Finance Manager to ensure the rigorous financial management across all income and expenditure to ensure all grants and donations are accurately accounted for and spent.
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Working collaboratively with the Finance Manager and CEO, develop the organisational annual budget and lead on income projections for the year ahead to ensure expenditure budgets are feasible and unlock multi-year growth.
Governance
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Contribute to the maintenance of up-to-date policies relevant to the role.
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Attend board meetings as requested to share reports with the Board on fundraising.
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Work closely with the Treasurer and the Finance Committee on fundraising strategy.
Cross-Organisational Contribution
● Coordinate annual impact reporting, including data analysis, case studies, and visual storytelling.
● Build strong internal relationships and stay connected to CARAS’s work by attending occasional programmes, events and residentials.
● Contribute ideas and support the fundraising team’s broader work (e.g. campaigns, supporter communications).
● Engage with programme staff to gather stories and data that demonstrate CARAS’s impact.
● Other duties as may be required from time to time
IDEAL EXPERIENCE
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Excellent writing and editing skills — clear, concise, persuasive and adaptable to different audiences.
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Highly organised, diligent and able to manage multiple priorities and deadlines.
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Ability to analyse funder criteria and align proposals strategically.
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Strong team player, willing to engage with programme staff, volunteers and community members to understand and communicate CARAS’s work.
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Strong relationship-building skills, with the ability to engage funders and supporters with warmth and professionalism.
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Commitment to ethical fundraising practices and compliance with UK fundraising regulations.
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Personal or professional understanding of issues affecting people from refugee backgrounds.
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Passion for CARAS’s mission and commitment to centering people with refugee backgrounds.
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Proven experience of fundraising or business development successfully raising income from a range of sources.
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Proven experience in line management, supporting teams to deliver excellence and creating clear CPD plans to ensure staff are happy and motivated.
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Outstanding written communication with demonstrable experience of creating compelling cases for support and experience of successfully securing funds from large foundations.
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Confidence working with numbers and developing programmatic and organisational budgets.
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Experience collecting and analysing data.
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Committed to reflecting, refining and iterating practice to ensure learning is embedded throughout your work.
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Works collaboratively across teams and isn’t afraid to ask for help, recognising the diverse expertise held across the organisation.
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Proven experience in creating budgets, forecasting income, analysing and extracting data for reports.
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Ability to understand and clearly convey financial information to others for a wide range of purposes, ranging from grant applications and reporting, budget preparation and scrutiny with the Board of Trustees, and transparent communication with programme staff and participants.
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Proven experience building or delivering a fundraising strategy to increase corporate and individual funding streams.
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A confident and charismatic communicator.
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Commitment to upholding CARAS’s values in all your work.
Desirable
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Experience in co-designing services or ideas with a community.
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Experience or knowledge of issues affecting refugees and asylum-seekers.
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To apply.
Please complete our application form and return it by email.
We do not accept CVs or covering letters. You must include all details within the form.
Deadline: 9am, 10th September 2025.
We offer a guaranteed interview to applicants who meet all essential criteria and who have lived experience of forced migration.
Interviews will take place in-person at our offices in Tooting the week beginning 22nd September. They will include interview questions, a presentation, and a short skills test.
We will share interview questions with selected candidates ahead of time. Should you need other adjustments, you can request these when you are invited to interview.
We provide firm foundations for new-arrival asylum seekers to build happy and successful lives.


The client requests no contact from agencies or media sales.
Job Title: Refuge Worker
Location: Lambeth, London
Salary: £14,428.56 per annum, Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement
Contract type: Part Time, Permanent
Hours: 18.75 hours per week ((Monday, Wednesdays and Fridays. As part of this role, you will be required to participate in an out-of-hours on call Rota).
We are looking for a Refuge Worker to work within our culturally specific refuge to provide specialist, high-quality support to women and children escaping domestic abuse. Based in Lambeth, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. You will create a safe and welcoming environment in line with Refuge’s values and commitment to ending violence against women and girls.
As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. The ideal candidate will be a compassionate and resilient individual with strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.
This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organisation, we encourage you to apply.
Closing Date: 2nd September 2025
Interview Date: 18th and 19th September 2025
The client requests no contact from agencies or media sales.
The Opportunity:
The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.
The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.
Key Responsibility Areas:
1. Project Delivery
- Deliver key projects including recruiting and onboarding students, creating digital resources and student events
- Support with programme pilots, scoping (and delivering on) new activity
- Collaborate and build relationships with our employer partners, schools, and universities to support our young people in their applications for university, internships and graduate roles
2. Monitoring and Evaluation
- Maintain accurate records across relevant databases, updating data accurately and in a timely manner
- Contribute to evaluation for key work areas (residentials, events, internships etc), produce high quality evaluation reports where required.
3. Stakeholder Management
- Communicate to internal and external stakeholders in a timely and professional manner
- Proactively update external partners (i.e. employers) on your work areas, flagging risks in a timely manner with relationship managers
- Manage internal student queries and maintain consistent stakeholder (e.g. students) processes through regular communication
4. Activity Delivery
- Coordinate planning and delivery of skills sessions, partner events, university visits, and other activities, both virtually and in person across the Social Mobility Foundation’s target cities across the UK
- Create digital resources to support all provisions
Please see full job description attached for more details.
Person Specification:
We need someone who will demonstrate our organisational skills-based competencies - as listed below:
- Leadership
- Communication
- Adaptability
- Professionalism
- Decision-making
Technical knowledge, understanding and experience required:
- Basic Microsoft Office, particularly Microsoft Excel
- A basic understanding of the barriers young people face in accessing university and particular careers
General requirements:
Ways of working:
- Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.
- This role requires you to staff residentials for students on our Programme. This means that during the summer period (Jul – Aug) you will be expected to stay overnight on-site (in the UK - exact location to be confirmed closer to the time) for a period of up to two-weeks, help run the residential and be responsible for the welfare of the young people involved.
Travel:
- Some travel, to other offices and other locations, will occasionally be expected.
Benefits:
- 33/34 days (England & Wales and Scotland respectively - includes bank and public holidays)
- Cycle to Work Scheme
- Employer pension contributions of 5% of ‘qualifying earnings’
- Employee Assistance Programme available to staff and their family
- Flexible work options such as hybrid working, flexitime, part-time
- Regular staff team building and business planning “away days”
How to Apply:
If you are interested in applying for this role, please head over to our website and (via our application portal) submit the following by 23:59pm, on Sunday 31st August 2025:
- A cover letter outlining your suitability for the post along with specific examples from past experience (500 words maximum).
- A short statement answering the question: What do you think are the main concerns the young people that SMF target face regarding access to universities and professions? (500 words maximum)
Please note:
- If you use an AI tool such as ChatGPT, please make sure your application still reflects your true skills and experiences.
- Generic or incomplete applications will not be considered.
- Applications are reviewed on a rolling basis however the job advert will not close before the stated date.
The Social Mobility Foundation is an equal opportunity employer and values diversity and applications from all backgrounds.
Interviews: First round interviews will take place from between the 8th and 12th September 2025 . The interview may be followed by a short-written task, related to the role you have applied for. This will be arranged after interview.
We unlock potential, broaden horizons and create opportunities for young people



The client requests no contact from agencies or media sales.
Position: Head of Individual Giving and Legacies
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: £65,118 per annum plus excellent benefits
Salary Band and Job Family: Band 4
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
It is a very exciting time to join the MS Society as Head of Individual Giving. We are implementing an ambitious cross-organisational transformation programme. And we have just started a new 2025-29 strategy. Income Generation and Individual Giving are central to both.
We are transforming our approach to engagement to grow and deepen relationships with all our audiences. This creates an opportunity to integrate our approach to Engagement, Income Generation and Individual Giving. So we can increase our financial supporter base. Grow and diversify long-term sustainable income to deliver transformational impact for the MS Community. And contribute to our ultimate vision of a world free from MS.
We are looking for someone to provide strategic and operational leadership to Individual Giving. Someone who can work collaboratively across the organisation to lead and drive forward our ambition to increase our financial supporter-base and increase income.
You will act as the leading authority on matters relating to Individual Giving, providing advice across the organisation including to the Director of Income Generation, and cross-organisational Income Generation Activity Group.
You will enable the delivery of the transformation Individual Giving workstream. And have strategic ownership of the Individual Giving programme, including income-related activities and KPIs within the engagement calendar, and customer experience and journeys relating to financial supporters
You will lead on Individual Giving planning and budget setting, contributing to the overall business planning process for Income Generation.
Closing date for applications: 9am, Friday 22nd August 2025
Anticipated interview date: w/c 1st September 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Are you an organised, proactive EA? Could you organise excellent international travel?
Join a small, globally minded grant-making foundation supporting their impactful work across Latin America, the Pacific, and Southeast Asia.
This role offers the opportunity to support a small but dynamic team working on issues including gender-based violence, rural health and education, and climate justice. As the Foundation continues to grow and refine its strategy, your support will be instrumental in ensuring smooth operations and effective governance.
You’ll work closely with the CEO and wider team to provide executive and administrative support across the organisation.
Key responsibilities include:
• Overseeing financial processes, including payments, expenses, and liaising with accountants
• Coordinating international travel and logistics for board meetings and field visits
• Maintaining internal records, contracts, and databases
• Supporting HR tasks such as payroll adjustments and contract updates
• Assisting with scheduling, email management, and team calendars
• Contributing to communications, including newsletters and website updates
• Supporting due diligence research for new grant partners
What You’ll Bring
• Proven experience in a PA, EA or Team Administration role,
• Strong organisational and analytical skills, with exemplary attention to detail
• Ability to anticipate needs, manage multiple tasks, and work independently
• Interest in international development or grant-making
• Confidence using MS Office (especially Excel) and financial systems
Desirable
- Spanish language skills (desirable but not essential)
- A track record of organising international travel
Doing Good Recruitment is committed to the highest standards of equitable and inclusive recruitment. They actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description, if you meet most, we encourage you to apply.
To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on the application page.
We believe that the organisations and people, that come together to make the world a better place, deserve the very best helping hand for hiring.
Job title: ISC - Avon and Gloucestershire
Reports to: Bereavement Services Manager for England
Location: Home working with regular travel throughout the area
Objective:
2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
2wish Cymru and 2wish:
2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.
We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.
In January 2024 we launched phase one, of the ten-phase expansion, into the bordering counties of England and Wales, namely; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Avon and Somerset.
In July 2025, we plan to launch phase two of the expansion and will continue to roll out support in the coming years across the whole of England.
Context of role:
2wish support anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We provide immediate casework support, as well as ongoing services including counselling, complementary therapies, play therapy, coffee mornings, support events and a respite cottage.
As we continue to expand our services across England the successful candidate will play a central role in the ongoing development of our relationships with stakeholders. Initiative and drive play an integral part of ensuring our professional stakeholders remain engaged and champion our service to those we support. The post holder will provide immediate and ongoing emotional and practical support to families, friends, witnesses and professionals affected by the sudden death of a child or young adult.
Main duties:
Service:
- To initiate immediate support for a caseload of families whose children and young people aged 0- 25 have died suddenly and unexpectedly across the county you reside in and bordering counties
- To contact all families within 24-48 hours of the referrals by telephone
- Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
- Offer emotional support and advice to a case load of families through home visits and ongoing weekly telephone calls
- To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
- To work with hospital staff, GP’s, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity from the county you reside in and bordering counties
- To liaise with other professionals working alongside the family to provide a holistic and multiagency approach to support
- Attend relevant forums within the area
- To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, the services we offer, ho to refer into the charity and bereavement awareness
- To ensure families have been offered a memory box and coordinate these when required
- Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
- To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
- Maintain stock of 2wish memory boxes and deliver boxes to partner organisations as required
- To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
- To signpost and/or refer to other agencies as required that can provide support as needed
- Cover members of the support team for annual leave and/or sickness
- To travel to attend in-person team meetings and in-person training as required
- To travel to in-person events as required
General:
- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
- Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.
You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.
This role is subject to a DBS check.
What we do for you:
Salary: Starting salary of £26,500 per annum, with the opportunity for an increase through the appraisal structure.
Contract type: Permanent
Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).
Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
Location: This post is predominantly home based, with regular travel across the areas you will be covering and some travel to our Head Office in South Wales.
Additional benefits for our employees:
- An 'Employee Assistance Programme,' including wellbeing support
- Free parking on 2wish premises
- Free branded 2wish clothing
- An extra annual leave day on your birthday
- Incremental increase in holiday entitlement based on length of service
- Paid sick leave
- Discounts for personal purchases on 2wish Merchandise
- Discounted tickets to UK 2wish events for staff and family
- Extra holiday entitlement when taking part in 2wish overseas events
- Company mobile phone for performance of duties
- Tools/equipment required for the performance of duties
- Reimbursement of work expenses
- Bright Exchange employee discounts
- Auto-enrolment into company contributory pension scheme after 3 months service
How to apply:
Please return a CV and covering letter, or a CV and two-minute video, by email.
Closing date: 22 August 2025
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job Title: Head of Policy and Engagement
Location: London, (The Foundry, Vauxhall)
Type: Permanent, hybrid
Hours: 4 days/28 hours a week
Salary: £50k pa (FTE)
About Equally Ours
Equally Ours (previously the Equality and Diversity Forum) is a UK charity that brings together people and organisations working across equality, human rights and social justice to make a reality of these in everyone’s lives.
Through our members and networks, Equally Ours joins up research, policy and communications to shift public opinion and policy in positive and powerful ways. This is an exciting and pivotal time for us. At the end of 2022, we launched a 10-year strategy, 'Together for social justice', which sets out our bold agenda to increase equality and strengthen rights at scale.
We are a voluntary membership organisation dedicated to supporting networks, communities and grassroots groups across the UK to influence public policy and decision-making processes.
This important new role aims to support London-based members and our wider networks in shaping meaningful, structural public policy changes that address climate action, social justice, and economic opportunity. This role will work at the intersection of national and London government agendas, ensuring that the diverse experiences of Londoners shape a more socially just London and the UK that protect and advances people's equality and human rights.
Role Overview
We are seeking a Head of Policy and Community Engagement to lead our policy advocacy and community engagement initiatives. This role is crucial in helping our members develop a collective voice, influence policy at both local and national levels, and drive long-lasting, systemic change. The successful candidate will work closely with London-based members and grassroots organisations, convening and facilitating opportunities to develop a unified and impactful voice and advocate for systemic change on key issues such as climate justice and resilience, employment inequality and economic inclusion, particularly in the context of public sector investment and the green economy. They will have a passion for human rights, equality and social justice, and strong policy advocacy and stakeholder engagement experience.
Key Responsibilities
Policy Advocacy & Engagement
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Support Member Voice: Facilitate opportunities for our members (and their networks) to develop a unified and impactful voice on key policy issues.
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Drive structural change: Advocate for systemic, rather than piecemeal, policy reform on issues relating to climate action, law and economic opportunity.
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Policy research & analysis: synthesize research data, commission research, and stay informed on the priorities of national government, Greater London Authority and local borough councils, as well as those of funders, to provide members with strategic analysis and support in developing and influencing policy.
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Focus on intersectionality: Promote the adoption of an intersectional, pan-equality, and human rights-based framework in policy areas such as the equality and human rights legal framework, climate justice and social investment.
Community & Network Development
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Develop and strengthen membership model: Lead efforts to develop and adapt our membership and engagement model, ensuring it remains responsive to the evolving needs of our London network and the wider movement.
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Equip grassroots groups: Work closely with grassroots organisations to build their capacity and influence on key issues, supporting them to engage directly with policymakers and participate meaningfully in policy debates.
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Promote collaboration and capacity building: Promote collaboration among members, encouraging the sharing of best practice, strengthening their collective voice, and enhancing their effectiveness in advocating for their communities.
Strategic Initiatives & emerging trends
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Horizon scanning and trend analysis: Monitor emerging trends in the climate, social justice, and community development sectors, ensuring strategies are adapted to address these developments.
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Network expansion: Identify opportunities to grow our network and extend our reach, ensuring more grassroots organisations are empowered to engage with policy agendas and drive systemic change.
What skills and experiences we’re looking for:
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Strong policy expertise: demonstrable experience of analysing evidence from a range of sources (lived experience, think tank and academic reports,) and working collaboratively with communities to identify the root causes of inequality and create policy solutions. Ideally in one or more of the areas of climate justice, economic opportunity, and social inclusion.
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Community Engagement: Experience of working with grassroots organisations and local communities, with a focus on building capacity and amplifying their voices at local borough, London and UK government levels.
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Advocacy Skills:
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Strong understanding and demonstrable experience of public policy change processes at the intersection of UK and London government agendas
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Proven ability to develop, lead, implement and monitor influencing strategies that drive systemic change
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Strategic Thinking: Ability to think creatively and strategically about developing engagement models and responding to emerging trends in social and environmental justice movements.
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Commitment: commitment to and a sound understanding of how to apply equality, intersectionality and human rights principles to public policy development, and the credibility to build trust with communities.
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Network Building: Demonstrable experience in growing and supporting membership networks or coalitions, ideally in the voluntary or charity sector.
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Emotional intelligence: High levels of emotional intelligence and resilience, including the understanding and ability to manage how lived experience of our privilege and inequality can impact in the workplace for yourself, colleagues and external stakeholders.
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Managing staff: Experience managing at least one staff member, providing both task centered and pastoral support. The ability to hold and manage difficult feelings and conversations with tact and sensitivity.
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Anti-racism: Commitment to embed anti-racism across all aspects of our work.
Desirable:
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Experience of commissioning different types of research
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Experience of working with impact monitoring and evaluation frameworks, for example theory of change methodology.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Membership Engagement Officer
Salary: £26,000 – £30,000 (DOE)
Location: Central London (hybrid working, 3 days a week in the office)
Contract: Permanent, full-time
The Talent Set are delighted to be supporting a leading membership association in their search for a proactive and personable Membership Enaggement Officer to help grow, retain, and engage its nationwide network of members.
Key Responsibilities Include:
· Build strong relationships with both prospective and current members, ensuring they receive maximum value from their membership
· Research, identify, and qualify new business opportunities across events, sponsorship, and partnership activities
· Represent the organisation at industry conferences, networking functions, and meetings (UK and occasional international travel required)
· Plan and deliver creative campaigns to attract and convert new members
· Liaise with partners to enhance and expand a portfolio of member benefits and commercial schemes
· Monitor engagement levels and take action to address potential non-renewals
· Maintain accurate, timely CRM records and produce regular progress reports on membership targets
· Support the delivery of commercial and sponsorship initiatives alongside the events and partnerships teams
Person Specification:
· Confident in meeting new people and building professional relationships
· Friendly, energetic, and determined, able to spot opportunities and turn them into results
· Comfortable explaining membership benefits or services in a clear and simple way
· Professional when dealing with senior contacts or decision-makers
· Pays close attention to detail
· Strong communication skills, both written and in presentations
· Able to work independently while also contributing to a team
· Quick learner, able to understand new or complex topics efficiently
· Experience managing contacts, sales, or leads using a CRM
· Proven track record of hitting targets or goals
· Previous experience in not-for-profit or trade association environments
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Interviewing and hiring immediately, apply today so you don’t miss out!
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).
We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Are you passionate about supporting children’s emotional wellbeing?
We’re looking for a compassionate, child-centred practitioner to join our friendly Children and Young People’s team as an Emotional Wellbeing Practitioner.
This role focuses on delivering structured 1:1, group, and class-based emotional wellbeing support for children aged 8–13. You’ll work closely with schools to help children develop emotional literacy, resilience, and coping skills, with a particular focus on supporting Year 6 transitions.
You’ll build safe, trusted relationships, adapt interventions to meet individual needs, and coordinate support with families, schools, and other professionals. Our Safety Net service has been working with children and families since 1995, and children’s voices are at the heart of everything we do.
We actively welcome applicants from all backgrounds and identities, particularly people from minoritised communities and those with lived experience relevant to this role.
We’re keen to hear from people with:
- Experience of working or volunteering with children and young people (ideally aged 8–13) in school or community settings
- Understanding of child development, emotional wellbeing, and inclusive practice
- Knowledge of safeguarding procedures and professional boundaries
- Strong communication skills and the ability to work independently
- A commitment to equality, inclusion, and anti-discriminatory practice
A recognised qualification in youth work, education, or a related field is welcome but not essential. We particularly encourage applications from candidates with lived experience or from backgrounds currently underrepresented in our workforce, including Black and racially minoritised communities, disabled people, and LGBTQIA+ individuals.
We’re a flexible, supportive employer. We’re happy to discuss any access needs, working pattern requests, or adjustments that would help you thrive in this role.
Why join us?
Impact Initiatives is a Brighton-based charity with a strong reputation for supporting people of all ages across Sussex. Our CYP Services provide safe spaces and supportive relationships that empower children and young people to thrive.
You’ll be joining a creative, values-led team, with a supportive management structure, regular supervision, and opportunities for development.
This post is exempt from the Rehabilitation of Offenders Act (1974) and the successful applicant will be subject to an Enhanced Disclosure & Barring Service (DBS) check.
Please contact the CYP service at Impact Initiaitves for more information. Visit our website for a detailied job description.
Closing date: Thursday, 28th August 2025 by 12.00 noon
Interviews: 3rd and 4th September 2025
Think about how your experience, skills and abilities help you to meet each criteria specified in the person specification. Address each of the criteria in turn. It is important to provide evidence of what you say with examples. Specify your own experience and not the general work of your office or project. As well as your previous work experience, tell us about other relevant experience such as community, voluntary, leisure and other interests. Please include any other skills and abilities that could help you do the job. We place a great deal of emphasis on equal opportunity. It is therefore vital throughout your answers that you incorporate relevant equal opportunity issues.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As an Employment Advisor, you will support clients with mental health challenges to find, sustain, or return to work.
Based in an NHS Improving Access to Psychological Therapies (IAPT) setting, you’ll manage a caseload and deliver tailored one-to-one interventions, including assessments, SMART action plans, job search support, and interview preparation.
You’ll help clients to find work and return to work (after illness or other absence), negotiate workplace adjustments, and collaborate with clinicians, Job Centers, training providers, and legal services for joined-up support. The role includes maintaining accurate records via IAPTUS (our online data management system), contributing to service development, and supporting data reporting.
Head of Finance
Education for Industry Group
Full-Time
Permanent
Electra House – London, Moorgate EC2M 6SE
About the role
As Head of Finance for EFI Group, you will play a pivotal role in safeguarding the Group’s financial health, enhancing operational insight, and supporting strategic decision-making.
Reporting directly to the CFO, you’ll lead a high-performing finance team, deliver insightful financial reporting, and act as a key business partner across all functions and subsidiaries. You will take a lead on month-end processes and reporting and preparation for the annual audit. You’ll also line manage, coach, and support junior finance team members, while providing accurate and timely financial information to budget holders across the organisation. Experience with developing integrated finance systems (Sage Intacct is in use) and the ability to work independently are essential. This is an exciting opportunity to contribute to a collaborative finance team where your expertise will directly support key financial decisions and continuous improvement.
About you
- Qualifications: CCAB qualified (ACCA, CIMA, ACA).
- Experience and Team Leadership: Proven experience in a similar finance role, including managing a team.
- Expertise: Strong knowledge of double-entry bookkeeping and key accounting functions such as reconciliations and ledger management.
- Passion: Proactive, flexible, and a collaborative team player.
- Gravitas: Comfortable with business partnering at all levels of the business and liaising with external auditors and banks as needed.
If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further.
Why The EFI?
We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including:
- Funded professional qualifications, personal growth allowance and annual CPD.
- Generous and flexible leave options, including an around-the-world trip after five years of service.
- Market-leading family-friendly pay, including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly wellbeing allowance and financial loan options to support your financial health.
Salary:
From £58,000 to £60,000 per annum, subject to qualifications and experience
How to apply/Next Steps:
Create an account via our website, click 'Start Application' and submit your completed application form. Please note as we are an education provider, we will need a completed Application Form.
Closing Date:
8am on Tuesday, 9 September 2025.
More Information/Contact us:
For more information about the EFI Group, visit our EFI website and refer to the job description.
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
Thank you for sharing our values and commitment to student safety.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Substance Misuse Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Substance Misuse Worker
Location: Catford, Lewisham (Approximately 11 minute walk from Bellingham Station - Thameslink and Southeastern rail services) - The service works across two properties which are located in close proximity to each other. This service has step free access.
Salary: £29,000 (Full Time Equivalent)
Shift Pattern: 22.5 hours per week, Monday to Friday 3 days a week which can be discussed directly with the hiring manager at interview
About the role
We are seeking a Substance Misuse Worker who has a specialism in mental health and substance use to join our team in Catford. You will be based within a 24 hour service which provides enhanced rehabilitation support to adults who have been diagnosed with severe and enduring mental health, who would benefit from an intensive rehabilitation and recovery-focused approach. Within this role, you will provide specialist knowledge and experience to support the wider team and residents to help them to overcome their personal barriers.
You will deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills. You will be a specialist in comorbidity, supporting the team to achieve positive outcomes for our residents. Some of your duties will include:
- Undertake joint holistic assessments, risk assessments, care plans, and interventions to support harm reduction and minimisation.
- Set up realistic and flexible strengths-based support plans, working closely with colleagues and support teams to support and advise on interventions and approaches to meet individual needs.
- Help reduce episodes of crisis and assist residents/participants to access services which can offer alternatives to crisis support.
- Work closely with support staff and clinical teams to support and advise them on interventions and approaches to meet resident/participant comorbid, complex mental health and substance misuse needs.
- Support multi-disciplinary teams and the wider community teams with support, advice, signposting, and move on care planning.
About you
We are looking for someone who has specialist knowledge on how to support individuals with comorbid and complex needs, with experience in interventions, and in a similar role. Qualifications are desirable if paired with practical experience which is relevant to this role. We look at individual characteristics with the ability to engage with various people who may not want to receive the support, able to build trusting professional relationships, and able to demonstrate resilience, solve challenges, and be proactive. If this sounds like you, take a look at the further criteria:
- Full knowledge on comorbidity and complex needs, able to share knowledge, skills, and experience with others
- Previous experience in a similar role, providing interventions and holistic assessments and support for people experiencing mental health challenges
- Ability to provide specialist support and knowledge in risk assessment and risk management, particularly in relation to harm minimisation, substance misuse and mental health
- A commitment to promoting recovery, harm reduction, and active involvement in care planning
- Ability to apply relapse prevention models to promote sustained recovery and harm reduction
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
About the Role
Advice Giving
- Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.
- Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards
- Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.
- Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.
- Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.
- Meet the individual performance targets set as part of this project.
Research & Campaigning
- Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.
- Keep up to date with current research and campaigns priorities, initiatives and plans.
Administration
- Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.
- Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.
Professional development
- Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
- Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:
- Attending training opportunities.
- Reading monthly subscriptions, relevant publications and Citizens Advice Updates
- Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.
- Identify and implement your own learning and development needs.
Other duties and responsibilities
- If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.
- Promote the aims, policies, and membership requirements of the Citizens Advice service.
- Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.
- Be a positive ambassador for Citizens Advice Liverpool.
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Requirements
Desirable
1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.
Essential
2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.
3. Ability to give and receive feedback objectively and sensitively.
4. Effective oral and written communication skills, with good IT knowledge to support delivery of service
5. Ability and willingness to work both on own initiative and as part of a team.
6. Willingness to learn and develop skills and be flexible with service delivery.
7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.
8. Ability to assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.
About us
This role is part of a brand-new service which is being delivered across Liverpool and will provide dedicated energy and welfare support to individuals who are vulnerable and in or at risk of fuel poverty.
As Energy Adviser, you will provide a multi-channel advice service, including home visits, to fuel poor and vulnerable consumers who are struggling to pay their bills or require better deals on energy. That advice will include:
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guidance on the most appropriate payment methods.
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information on how to access help from energy suppliers.
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energy efficiency measures and ways to save on bills.
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information about Smart Meters.
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maximising benefit and other income.
You will also need to have passed the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.
You will have excellent communication skills, be confident, motivated and willing to try new things. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.