Development manager jobs in london, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
We’re looking for a talented and motivated Communications and Engagement Officer who can effectively convey the life-changing impact of our work, motivate our community to volunteer, donate and fundraise to support our work, and ensure that the information and educational resources we provide reach those who need them most.
Key Responsibilities
Communications:
· Act as the first point of contact for IPWSO’s public email address and social media channels and ensure timely and appropriate replies.
· Manage IPWSO’s social media channels, creating original and engaging content and posts, and actively engaging with our audiences.
· Manage Google Ad Grant campaigns with an emphasis on growing our supporter base and increasing individual giving.
· Keep up to date with emerging trends in digital communications and social media and recommend potential new channels for fundraising and audience engagement.
· Support the development of videos for IPWSO, in cooperation with IPWSO’s Project Manager and other colleagues. The type of work to be undertaken includes providing support for content development, speaker recruitment, filming and editing, as well as helping source external agencies as needed.
· Maintain and develop the IPWSO website ensuring its security and that it functions both as an effective supporter acquisition tool and a means by which people can easily access information about PWS.
· Produce compelling newsletters and an Annual Report.
· Support the review and update of IPWSO’s Communications Strategy in line with its Strategic Plan.
· Uphold and showcase the IPWSO mission and brand.
· Help oversee the production and design of a range of educational resources for families and professionals.
· Oversee copywriting and proofreading within IPWSO.
· Support IPWSO’s members and liaise with its stakeholders internationally in support of our shared goals.
Engagement:
· Provide support for online events programmes, in cooperation with IPWSO’s Project Manager and the Online Events Committee. The type of support to be provided includes hosting Zoom sessions, supporting speakers, follow up administration including evaluations.
· Support IPWSO’s Famcare Board by facilitating their online meetings and assisting with their online events.
· Work with the Project and Operations Manager to provide membership support, liaising with IPWSO’s member organisations as needed.
· Proactively engage with member associations to promote IPWSO and also to understand their needs and how IPWSO can be of help.
· Work with the Project and Operations Manager on our Educational Outreach programmes. Work will include liaising with event organisers with regards to IPWSO’s booths at different conferences, ensuring follow up as needed (including help with preparation of PowerPoint slides), engagement follow up including data entry to update our database (Donorfy).
How to Apply
Review the full job outline/ad and apply on the Charity Job website by submitting a copy of your CV with a covering letter of no more than two pages of A4, describing how you meet the requirements of the role and the criteria outlined in the person specification.
We will be reviewing applications and interviewing applicants on a rolling basis. We encourage you to apply early, as the advertisement may close before the date specified below if a suitable candidate is found.
The closing date for the receipt of applications is November 30th at 5pm UK time. The start date envisaged for the Communications & Engagement Officer is 5th January 2026.
The client requests no contact from agencies or media sales.
Are you passionate about making a real difference and driving transformative change? Join the British Heart Foundation as our New Business Lead – Philanthropy, a pivotal new role designed to take our fundraising ambitions to the next level.
With bold plans to significantly grow our philanthropic income over the next five years, you’ll spearhead a fresh approach to new business, helping us unlock high-value opportunities and strengthen our commitment to life-changing research.
Working closely with the Head of Philanthropy, you will shape and deliver a new business strategy that inspires six- and seven-figure gifts, managing a dynamic portfolio of Major Donor and Trust & Foundation prospects. Your expertise will help create a culture of innovation and collaboration, supporting your colleagues as you collectively drive new relationships and secure sustainable, multi-year income streams.
This role is perfect for someone with the vision and autonomy to navigate the entire philanthropic journey—from identifying prospects and building relationships to crafting compelling proposals and collaborating across teams. You’ll play a central part in developing our Philanthropy Board and leading the development of a new business culture, all while helping us build a world where everyone enjoys a healthier heart for longer.
If you’re driven by purpose, inspired by the prospect of high-value fundraising, and ready to make a lasting impact, we would love to hear from you.
About You
We’re seeking an ambitious, results-driven fundraising professional with a proven track record in securing six and seven figure multi-year gifts.
As our ideal candidate, you have new business knowledge and are adept at building and nurturing high-value relationships, demonstrating gravitas and passion for the cause when engaging with senior stakeholders, Trustees, and high-net-worth donors.
You have the skills and experience to autonomously lead on every stage of the cultivation journey. Strategic thinking is crucial – you can spot growth opportunities, shape innovative fundraising propositions, and collaborate across teams to deliver transformative outcomes for the BHF.
As someone who adopts a truly collaborative perspective, you can think beyond your own portfolio and team to deliver transformative relationships.
Your experience of engaging senior volunteer leaders, managing complex stakeholder relationships, and working within a matrix structure will be essential.
You have exceptional communication, both written and verbal, and the ability to inspire commitment and connection to our mission. Strong organisational skills, meticulous attention to detail, and proficiency with Microsoft Office and CRM systems are required.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
On occasion you will need to attend evening events.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
Supporter Experience Manager
Permanent, Full Time. Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days.)
Location: This role can be based in Cardiff, Edinburgh, London, or Warrington
Salary: £48,576 for Cardiff, Edinburgh, or Warrington. £53,549 for London (inclusive of London allowance)
If we receive a high volume of applications, we reserve the right to close the advert before the scheduled closing date. Therefore, we encourage interested applicants to apply at their earliest convenience.
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
About the role
At Christian Aid, we believe lasting change happens when people work together for justice. Our supporters are at the heart of that change and we’re now looking for a Supporter Experience Manager to shape how thousands of people connect with our mission.
This is a unique opportunity to design and deliver Christian Aid’s first unified supporter journey framework, creating seamless, inspiring experiences that drive engagement, giving, and long-term loyalty.
Reporting to the Head of Public Fundraising, but working across the wider department and beyond, this role will:
- Lead our first Supporter Experience Strategy, uniting teams across the organisation.
- Map, refine, and innovate supporter journeys, identifying opportunities for deeper connection.
- Harness data and supporter insights to drive evidence-based decisions.
- Foster innovation, testing new technologies and approaches to enhance engagement.
- Train and equip teams to deliver consistently excellent supporter experiences.
About you
In addition to a passion for Supporter Experience, some of the essential skills and experience we’re looking for are:
- Significant experience in a supporter experience role or delivering journey strategy.
- A track record creating and delivering multichannel communications.
- Strong data and analytical skills to refine approaches and measure success.
- Excellent collaboration, influencing, and project management abilities.
Experience with CRM systems, matrix management, KPI measurement or leading change initiatives is desirable, but most importantly, you’ll have a supporter-first mindset and the drive to inspire meaningful connections. You’ll also be committed to Christian Aid’s vision to see a world where everyone can live a full life free from poverty and injustice.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos, and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We Are Family is hiring!
We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We are the leading peer support community for adopters across Greater London and the Home Counties, and offer digital-membership nationally; we have ambitions to scale our in-person services provision significantly over the coming years. You can find out more about us here.
As Community Programme Manager, you’ll join our independent adoption support charity, oversee our volunteer, peer support and event provision.
This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities. You will use your strong relationship-building skills to proactively engage WAF members and volunteers, to continue providing peer-led support and to create new opportunities for adopters to connect across the UK.
Key Details:
Role type: Permanent
Reports to: Head of Operations
Direct Reports: You will work closely in partnership with our Associates & Volunteers
Working Pattern: 2.5 days / 18.75 hours per week, including occasional evening and on-site work.
Salary: £30-35K FTE
Location: Remote / Home-working; this role can be based anywhere within the UK with periodic meetings and visits, mainly to London / South East, at least quarterly.
Perks of Working at WAF:
· Become a part of a personable, visionary team creating positive impact on a daily basis
· Flexible working
· Home Working Allowance
· Occasional in-person working in London; travel and lunch expenses covered
· Competitive salaries with room for growth
· Professional development opportunities
· Seasonal socials
ROLE DESCRIPTION:
Key responsibilities include:
- Engagement with our Members
- Supporting our Volunteers
- Managing our Peer-led Groups and In-Person Activities
- Overseeing our Peer Support Training and Supervision
- Nurturing Partnerships
- Delivering Impact
- Contributing to Communications
- Championing our Advocacy efforts
- Collaborating with our Board and Committees
Person Specification:
ESSENTIAL
- Demonstrable experience coordinating / managing multiple projects or programmes
- Experience of working with beneficiaries and / or volunteers
- Excellent written and verbal communication skills
- Skills in identifying and prioritising workload with the ability to work to deadlines and budget
- Comfortable working independently, operating good judgement on when to seek guidance and support
- Strong IT and / or aptitude to learn software skills (see below)
- Resourceful and adaptable
- Empathetic and supportive
- A ‘hands-on’ and collaborative mindset
DESIRABLE
- Lived experience / interest in supporting those connected with any of the following: early trauma, adoption, the care system, advocating for people from underserved communities.
- Lived experience / interest in supporting families
- Experience of working within a peer support network
- Experience of co-producing projects with beneficiaries / volunteers
- Experience with using multiple software packages (We work across the following software – training provided as necessary: G Suite, MS Office, Zoom, Trello, WordPress, Mailchimp, Canva, Buzzsprout, Google Analytics).
To Apply:
If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, we would love to hear from you!
Please download our full application pack for further details and instructions on how to apply.
Deadline to apply: Midnight at Sunday 23rd November 2025
Start Date: ASAP
Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.
Further information can be found via our website.
One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome applicants from Black, Asian and minority ethnic backgrounds to ensure that the organisation can benefit from this diversity of experience.
The client requests no contact from agencies or media sales.
We're looking for an organised, compassionate and resilient Deputy Manager to join our Homelessness Social Care service in Westminster.
£35,173.58 per annum, working 40 hours per week.
Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
Annual leave increasing up to 30 days with length of service
Free DBS
Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
Fully paid induction programme and further training
ILM courses and Apprenticeship Programmes
Cycle to work scheme
Employee Assistance Programme for 24-7 confidential support
Online wellbeing resources
A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Please see our website for a full job description.
The Deputy Contract Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with stakeholders, external agencies and our Commissioning Team, you lead your Team to offer high quality support to customers to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for Safeguarding our customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.
The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures.
This role deputises for the Service Manager and/or Area Service Manager when required.
The shift pattern for this role involves Monday to Friday 9am-5pm, with 1 Sunday per month.
What you'll bring:
Essential:
Minimum 3 years' experience of supporting vulnerable adults
GCSEs in English and Maths (grade A-C)
Health and Social Care qualification
Knowledge of Safeguarding and Mental Capacity processes
Experience of leading and managing a team
Possess excellent leadership skills with a positive, can-do attitude
Ability to demonstrate positive personal authority and maintain proactive working relationships
Ability to create and maintain excellent working relationships with stakeholders
Demonstrable verbal and written communication skills
Experience of using Microsoft Outlook, Excel and Word
Desirable:
PBS qualification
NVQ Level 4 Diploma in Health and Social Care or equivalent qualification in Health and Social Care
Up to date knowledge of current social care legislation
Demonstrable experience of HR processes - Probation, Capability, Disciplinary
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Working within the Development and Outreach Department, (responsible for fundraising, marketing and communications) the Partnerships Team crafts and steward collaborations with companies and brands, in the UK and globally, to generate significant income, raise awareness of WDC brand and work and advocate for positive action.
The Partnerships manager:
- is responsible for developing and implementing a strategy, alongside the corporate engagement lead, to deliver an agreed annual income target, across charitable and trading activities and facilitate valuable in-kind support for WDC.
- is required to expertly research, develop, manage, and enhance relationships with new and existing partners across a diverse range of sectors.
- will be an adept communicator, capable of thinking on their feet, delivering inspiring pitches with authority and securing buy in from colleagues across WDC, and external stakeholders.
- will lead a varied and exciting area of fundraising, covering a diverse range of activities and opportunities which involves balancing the needs of WDC colleagues with external partners.
A world where every whale and dolphin is safe and free

The client requests no contact from agencies or media sales.
Salary: £45,000
Contract: Permanent – Full Time
Location: London (Hybrid – 2 days per week in office)
Closing Date: 24th October
Benefits: 28 days annual leave (plus bank holidays), up to 9% pension contribution, wellness and professional development support
Are you ready to lead a transformative legacy programme from the ground up? We’re recruiting for a Legacy Manager to join a forward-thinking health-focused organisation. This is a unique opportunity to shape a new legacy strategy, grow a £1m income stream and embed legacy giving into the organisation’s culture.
In this pivotal role, you’ll:
- Design and implement a comprehensive legacy strategy
- Develop engaging marketing campaigns to inspire legacy support
- Build and nurture relationships with legacy pledgers and prospects
- Collaborate with an external administrator to manage legacy income and ensure excellent stewardship
What we’re looking for:
- Proven experience in legacy fundraising and marketing
- Excellent communication and relationship-building skills
- Strategic thinker with budget management expertise and a results-driven mindset
For an informal chat about the role, please contact Emma.
Ashby Jenkins Recruitment is a specialist charity recruitment agency. We’re committed to equity and inclusion across the sector and take a relationship-led approach to matching candidates with meaningful roles. Learn more about our diversity pledge on our website.
Please note: If we receive a high volume of applications, the organisation may close the recruitment process early.
To discuss this opportunity further, please quote reference 2730EI
Property and Estates Services Manager
We are seeking a skilled and experienced Property and Estates professional to lead the delivery of high-quality housing and estate services across a diverse property portfolio.
Position: Property and Estates Services Manager
Salary: £53,000 (unqualified) or £58,000 (qualified)
Location: Hybrid – Hammersmith / Wood Lane, London
Hours: Full time, 35 hours per week (Tuesdays mandatory office day)
Contract: Permanent
Closing Date: 16 November 2025
Interview Dates: 26 and 27 November 2025
About the Role
This is a key leadership role overseeing the management and maintenance of more than 1,000 homes across London. You will ensure the effective delivery of all property and estate services, maintaining compliance, safety, and high resident satisfaction.
Key responsibilities include:
- Managing the day-to-day operation of the property portfolio and leading preparations for managing new high-rise developments
- Overseeing all planned and cyclical maintenance, estate services, and contractor performance
- Leading on asset management planning and policy development
- Managing the Estates, Maintenance and Building Surveyor teams to deliver excellent services
- Ensuring health and safety compliance across all buildings and estate-based services
- Driving continuous improvement and value for money across property operations
- Reporting to the executive team on progress, performance, and budget
About You
You will be an experienced property or estates management professional with strong leadership skills and a clear understanding of housing compliance and building safety.
Essential skills and experience:
- At least three years’ experience in property or estate management
- Knowledge of social housing and current building safety legislation
- Experience of contract and performance management
- Strong leadership and communication skills with the ability to motivate teams
- Excellent analytical and reporting ability
- Relevant professional qualification in housing, asset management or compliance
You will be proactive, solutions-focused and able to balance strategic thinking with hands-on delivery. A genuine commitment to resident service and continuous improvement is essential.
About the Organisation
This organisation provides safe, affordable homes for single women across London. Founded over 100 years ago, it continues to champion gender equality through housing and remains a respected voice in the sector. With ambitious development plans and a supportive culture, it offers an exciting opportunity to help shape the future of housing services for women.
Other roles you may have experience of could include: Asset Manager, Estates Manager, Property Services Manager, Housing Repairs Manager, Maintenance Manager, Building Safety Manager, or Facilities Manager.
If you are passionate about providing high-quality homes and services and have the leadership experience to drive excellence, we would love to hear from you.
#INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About you
We are looking for a proactive and visible finance professional who is able to engage and build relationships across the organisation as a pivotal member within a values-led high performing organisation. You will be a qualified accountant with proven track record of financial management awareness and a solid understanding of charity audits and statutory accounts preparation. You will have the ability to work with staff across the organisation in supporting good financial governance and oversight of financial operational matters. You will have the ability to analyse financial information and present this in a suitable format for the audience. You will have good ability to meet deadlines, be IT literate with an emphasis on financial systems, spreadsheets, Quickbooks and Excel. You will be highly organised with excellent attention to detail and be able to work with minimum supervision.
About the role
The role will involve the management of the day-to-day financial activities, VAT, gift aid, payroll and the monthly, quarterly and annual reconciliations and statutory accounts preparation. The job holder will work closely with the Chief Operating Officer, Finance Officer and volunteers within the team. There will be a requirement to work closely with the income generating staff, budget holders, auditors, banks and credit card providers on a regular basis. The Finance Manager will be responsible for managing the Finance Officer and Finance volunteer.
About us
Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.
Diversity and inclusion
Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.
As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.
At Carers UK, we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.
The closing date for applications is Friday 7 November 2025, 5pm.
The information on the diversity monitoring form will be treated as confidential and used for statistical purposes only.
Carers UK anonymises all applications prior to shortlisting.
Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.
Carers UK may carry out online and social media checks before a formal offer is made.
The client requests no contact from agencies or media sales.
Senior Manager, Retention and Engagement
Contract type: Permanent, Full Time (35 Hours per week)
Location: London, UK.
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person
Salary: £48,867 – £51,439 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
Our Supporter Marketing team is a dynamic group of creative and data-driven marketers, fundraisers and campaigners responsible for the broadest spectrum of marketing activity in the UK—from brand & DRTV TV, digital marketing, retention and engagement stewardship, integrated fundraising campaigns and mass public campaigning. We are pivotal in shaping the dialogue with the UK mass public and over 700,000 supporters - driving the mission to ensure everyone, everywhere has access to clean water, decent toilets, and good hygiene. This role will be a key player in this integrated, high-impact team.
About the role
As our Senior Marketing Manager - Retention & Engagement, you will strategically lead the team responsible for the £34 million existing supporter income stream and work closely with and the wider Supporter Marketing Team and teams across Communication and Fundraising to maximise Supporter Lifetime Value.
In this role, you will:
- Own and deliver the strategic priorities for Supporter Engagement and Retention, holding accountability for the £34 million income target and the maximisation of Supporter Lifetime Value.
- Provide direct line management to a team of five specialists, leading the strategic prioritisation and delivery of the entire retention portfolio (Appeals, HV, Email, Stewardship, Magazine).
- Lead the annual and long-term budget planning process, driving accurate forecasting and optimal resource allocation for the retention function.
- Design and champion the omnichannel Supporter Journey roadmap, ensuring a unified, personalised experience that strengthens supporter loyalty and engagement.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Retention Strategy & Income Accountability: Proven track record of managing a significant income stream from existing supporters, demonstrating success in reducing attrition and growing supporter lifetime value.
- Leadership & Budget Mastery: Experience in leading and managing a small, high-impact team of specialists, coupled with expertise in annual budget planning, forecasting, and reforecasting.
- Engagement & Digital Expertise: Deep expertise in developing and optimising complex supporter loyalty programmes and automating multi-channel journeys, including proficiency in email marketing.
- Collaboration & Influence: Exceptional interpersonal and influencing skills with the ability to build strong senior-level relationships and drive alignment across Fundraising and Communications teams.
Although not essential, we’d prefer you to have:
- Experience managing or overseeing Mid-Value Donor strategies within a mass-market context.
- Prior experience working in the Non-Profit or International Development Sector.
- A professional CIM/IDM Qualification (or equivalent).
Closing date: Applications close 12:00 PM UK time on 5th November.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Based in London E1, with the team meeting minimum twice per month to collaborate in person. Flexible working options available in line with Crisis’ Hybrid Working Policy.
Vacancies:
- x1 Individual Giving Manager (Acquisition) – 12-month fixed term contract, parental leave cover
- x1 Individual Giving Manager (Development) – Permanent opportunity
- x1 Individual Giving Manager (Legacy and Mid-Value) - Permanent opportunity
Please flag when answering the screening questions, which opportunity you prefer and if you would want to be considered for one, two or all three vacancies, and we will factor this into our shortlisting.
About Individual Giving at Crisis
We’re transforming how we connect people with our mission to end homelessness — building a more integrated, insight-led approach to brand and supporter engagement. With a bold new directorate strategy and refreshed team structure, Individual Giving sits at the heart of our plans to grow sustainable income and inspire lasting support.
The Individual Giving team plays a central role in delivering our ambitions: maximising the power of our sector-leading Christmas appeal while driving year-round growth across our “Fab Three” income priorities — Regular Giving, Mid Value and Legacies.
These roles offer an exciting opportunity to shape the future supporter experience at Crisis — creating powerful, emotionally resonant campaigns that connect people to our mission and inspire them to help end homelessness for good.
About you
Individual Giving Manager (Acquisition)
Play a vital role Crisis’s flagship Christmas appeal — and turn that momentum into year-round supporter growth.
We’re looking for an ambitious acquisition specialist to lead Crisis’s sector-leading Christmas appeal — one of the biggest and most recognised in the UK charity sector — and to build on that success by driving sustained, year-round growth in our supporter base.
You will oversee integrated multi-channel acquisition campaigns across DRTV, digital, print and direct mail, and spearhead new face-to-face fundraising trials to help us identify scalable routes to reach new audiences. With a clear focus on data, insight and test-and-learn, you’ll capture the power of Christmas to recruit and inspire supporters who want to stay with Crisis for the long term.
Individual Giving Manager (Development)
Turn first gifts into lasting relationships — and make every supporter feel part of ending homelessness for good.
We’re looking for a talented supporter development specialist to lead Crisis’s year-round retention and stewardship programme. You’ll take the incredible wave of engagement generated through our flagship Christmas appeal and turn it into deep, long-term relationships — inspiring supporters to stay, give again and give more all year round.
Using insight and creativity, you’ll deliver multi-channel communications that strengthen loyalty, increase lifetime value and make every supporter feel part of our mission to end homelessness. You’ll work closely with our Acquisition, Mid-Value and Legacy and Supporter Experience teams to embed a truly supporter-first approach, ensuring every interaction feels personal, purposeful and powerful.
Individual Giving Manager (Legacy and Mid Value)
Inspire deeper commitment — turning supporters’ passion into powerful, long-term impact.
We’re looking for a relationship-led fundraiser to shape and grow Crisis’s Mid-Level and Legacy Giving programmes — helping supporters take the next step in their journey with us. You’ll develop compelling propositions and stewardship approaches that deepen engagement, strengthen loyalty and increase lifetime value.
Building on the powerful connection forged through our Christmas appeal, you’ll identify and nurture mid-value prospects and legacy enquirers, creating moments of genuine inspiration that encourage lasting commitment. Working closely with colleagues across Individual Giving, Supporter Experience and Brand, you’ll develop thoughtful, emotionally resonant communications that connect people to the heart of our mission,
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Monday 3 November 2025 23:55
Interview date and location: Thursday 13 and Monday 17 November 2025 via Microsoft Teams
Treasury and Cash Manager | 12-months | £500 - £600 per day (Inside IR35) | UK - Remote
For a large, complex international organisation which operates in more than 80 currencies with over 80 banking partners in 100+ countries, we're recruiting an Interim Cash, Risk and Treasury Manager. Reporting to the Corporate Treasurer, this role will implement all aspects of corporate treasury policy, processes, controls, analysis and investment strategies including cash management, financing and investment activities, risk management, and loss prevention. The interim Treasury Manager will build relationships with banks and will identify ways to improve in-country banking and repatriation of cash, including liquidity, cash forecasting, and debt management.
Main Duties:
- Manage the banking platforms and processes including the European zero balancing cash pool
- Optimise cash-flow and improve cash flow forecasting across the business, optimising investment income and work in partnership with Shared Services, and Country Finance teams
- Support the identification and releasing of trapped cash overseas, working with in-country colleagues and the Tax and Status team as well as Financial Control
- Manage the Foreign Currency liquidity requirements
- Support the development and implementation of Treasury Management Policy and controls
- Support the development and implementation of long-term investment strategy aiming to optimise deposit interest income
- Develop partnerships with banks and financial institutions to ensure all banking arrangements are fit for purpose
- Lead and support change in treasury activities and provide business units with advice on commercial matters
Person Specification:
- Qualified or part-qualified ACA, CIMA, ACCA or ACT
- Strong experience of treasury management
- Experience of assessing and managing business-related financial risks including FX, interest rates and counterparty risk management
- Management of FX exposures and strong understanding of money market instruments
- Strong experience of dealing platforms, ISDA and loan documentation
- Experience of working with different regions on merchant services and payment provider issues
- Strong experience of cash activities including security and monitoring cash investments
- TMS experience and use of 360T is desirable
- Shared Services Operations experience
- SAP experience
________
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
About you
Do you want to use your skills to make it possible for people with myeloma to live longer and better lives?
Myeloma UK is looking for a motivated and experienced Special Events professional to join our Philanthropy team.
Special events play a vital role in engaging our supporters, inspiring their support, and raising vital income for the charity. Throughout 2026 we have a range of events planned, including private dinners, receptions and large fundraisers in London and Edinburgh.
Special Events is an area of growth for the charity, and this is an exciting opportunity to work alongside our major donor team and senior volunteers and supporters to develop and deliver an engaging fundraising events programme.
Experience in Special Events is essential, ideally in a charity environment. The successful candidate will have excellent event management skills, experience of working with senior stakeholders, and the ability to deliver creative and engaging events to inspire donor support.
About the role
Myeloma UK is embarking on an ambitious five-year income generation strategy, which aims to double our income by 2030.
The post holder will lead the planning and delivery of a programme of high-quality events. You will work with colleagues from across the charity to develop programmes that will engage our audiences and communicate the impact we deliver as a charity. You will have excellent interpersonal skills and the ability to work with a range of stakeholders.
About us
Myeloma UK is the only UK charity focused on the incurable blood cancer, myeloma and its related conditions. We provide support and influence access to treatments, while researching a cure. Thanks to life-extending treatments and support, today many people affected by myeloma are able to live longer and to live well. Together, we support, so no one faces myeloma alone.
We are committed to bringing together the best and brightest people to help us ensure that every person affected by myeloma has an empowered present and a hopeful future.
Our ultimate goal is to find a cure and make myeloma history. Until then, our mission is to help every person living with myeloma, live well, for as long as possible. We are committed to diagnosing myeloma earlier, discovering and sharing knowledge, transforming the patient experience and influencing positive change.
Our culture
Wellbeing and staff engagement are at the heart of our culture. We offer employees a range of benefits including a pension salary exchange scheme, flexitime, flexible working which includes both home and hub-based office working, health plan, employee assistance plan and holiday purchase scheme. We are committed to providing learning and development opportunities for all our employees
How to apply
If you think you would be a great fit for this role, get in touch and tell us more about yourself by sending the following:
1. A cover letter telling us more about you and what you think makes you a good fit for this role
2. A CV that sets out your career history, with key responsibilities and achievements
Applications close on 9am 10 November 2025 and interviews will be held w/c 17 November 2025.
Myeloma UK is an equal opportunities employer and always welcomes applications from suitably qualified and eligible candidates regardless of:
· sex
· race
· disability
· age
· sexual orientation
· gender reassignment
· religion or belief
· marital status
· or pregnancy and maternity
Please note, you will be asked to provide evidence of your eligibility to work in the UK prior to interview selection.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets
Sounds great, what will I be doing?
Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured.
The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.
In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.
The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.
Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.
The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.
This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community.
You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values.
This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow.
Core Responsibilities
1. Hosted Partner Onboarding and Development
-
Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems.
-
Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities.
-
Ensure all onboarding documentation, contracts, and systems are completed accurately.
-
Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation.
-
Track onboarding milestones and ensure timely transitions from application to full hosting.
2. Hosted Partner Journey Development
-
Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal.
-
Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services.
-
Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values.
-
Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows.
3. Partner Communication and Engagement
-
Maintain consistent, high-quality communication with partners throughout the onboarding and early development process.
-
Ensure partners have access to the right guidance, templates, and training resources.
-
Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement.
-
Contribute to the Project Hosting Bulletin and updates for new HPs.
4. Documentation, SOPs, and Training
-
Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management.
-
Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes.
-
Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle.
5. Risk Identification and Escalation
-
Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks.
-
Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation
-
Maintain accurate documentation of risk assessments and onboarding decisions.
6. Collaboration and Service Improvement
-
Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs.
-
Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems.
-
Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience.
7. Growth and Learning Areas (Development Focus)
-
Develop leadership in onboarding design and service improvement.
-
Contribute to testing and adoption of HOSTHub features that enhance the HP journey.
-
Support the Partnerships Circle in developing standardised partner support materials.
Required Experience
-
3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment.
-
Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners.
-
Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts.
-
2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data.
-
Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically.
-
Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency.
-
Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences.
-
Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously.
-
Experience handling compliance checks, screening, or due diligence processes is highly desirable.
-
Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills.
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.