Development manager jobs in milton keynes

Location: Working remotely from home across the four nations of the UK, occasionally co-working spaces, with occasional travel

Start date: As soon as possible (Autumn/Winter 2025)

Salary: £46,725 (F/T pro-rated for 0.8 FTE to £37,380)

Benefits: 38 days annual holiday FTE including bank holidays so that you can choose when to take them (30.4 days pro rata). Pension Scheme. Flexible working arrangements. Access to co-working budget

Hours of work: Part Time at 0.8 FTE worked flexibly around business needs at 28 hours per week

Contract type: Permanent contract

Do you want to play a vital role in supporting a charity who are reshaping the systems that support children and young people across the UK? Are you excited to drive growth of the charity’s research and design consultancy by identifying and securing new opportunities for funding and impact? Do you have the skill and experience to lead our responses to six figure competitive bidding processes?

Dartington Service Design Lab is a national charity that harnesses experience, cutting edge evidence and design to tackle the challenges children and young people face today, securing thriving futures for tomorrow. As we move forward with our refreshed strategy, we are looking for a new Bid Writing & Business Development Lead to join our dynamic team.

We are seeking an individual experienced in developing bids in response to tenders, research and consulting opportunities. The role will lead the end-to-end bidding process, from identifying and nurturing suitable applied research, evaluation, service and systemic design and consultancy opportunities. The role involves reaching out to and  fostering relationships with potential bid partners, developing compelling proposals (involving the wider team as required), managing bid submissions, adherence to compliance requirements and deadlines, and supporting the team with preparation for interviews.

This role is instrumental in expanding the organisation’s client base, enhancing our visibility, and fostering sustainable growth through effective business development strategies.

As a team, we operate remotely across the UK with regular project-related travel. Our staff work from home or when appropriate, together in local co-working spaces, and normally, a few times a year we meet as a whole team for a few days to develop and connect.

Don’t meet every single requirement outlined in the Job Description? Studies have shown that women and racially minoritised groups are less likely to apply for jobs unless they meet every single requirement. Dartington Service Design Lab is committed to building a diverse and inclusive workplace for everyone. So, if you’re excited about this role but your experience or qualifications don’t match the job description exactly, we encourage you to apply anyway. You might just be the right person to help us achieve our impact for children and young people.

Candidates should be aware that, in line with our commitment to equity, we have made the decision not to negotiate regarding salary on appointment or progression. The evidence shows that negotiation of salary is an inherently inequitable process that marginalises women and those from racially minoritised communities. We do, however, have a transparent grade and scale structure for all those in the Lab which, based on organisational affordability and satisfactory performance in role, will result in an increase to salaries every two years up until the ceiling of that particular role’s banding.

The post is subject to an Enhanced Disclosure and Barring Service certificate and pre-employment checks will be undertaken before any appointment is confirmed.

If this sounds like you, we’d love to hear from you. Find out more in the Candidate Briefing Pack.

UK-based/ Colchester or Home-based with monthly travel to Colchester office. Overseas travel with trips lasting from 10-14 days. 

This post requires the candidates to have independent rights to live and work in the UK

Background

Lepra is dedicated to addressing leprosy and lymphatic filariasis (LF) and their consequences through direct support, advocacy, and the promotion of inclusive communities. We work in Bangladesh and in India, through our sister organisation, LEPRA Society. We work in partnership with people affected by leprosy and LF to improve detection, ensure access to treatment and care, and promote inclusion and wellbeing. Last year we finalised our new Global Strategy for 2024-30, which will guide us in our efforts to accelerate progress towards global targets for leprosy and LF, and towards our vision of a world free from leprosy and LF.

Job Context

Our Global Strategy marks a significant evolution in our organisational direction, introducing innovative approaches and renewed priorities. This includes our first-ever global Theory of Change (ToC), our most comprehensive Monitoring, Evaluation, Accountability and Learning (MEAL) framework to date, a Research and Innovation strategy, and a dedicated Advocacy sub-strategy to guide our influencing efforts.

With the Lepra Advocacy Strategy, we will be working over the next 6 years to strengthen our approaches to our advocacy efforts. The post holder will play a key role in supporting the roll out of the Advocacy strategy working closely with the Director of Programmes and Advocacy, the Head of Research, the Senior Programme Manager, the Programme Officer and the teams where we work.

Job Purpose

This role is an exciting role within the programmes team in response to evolving needs. The incoming post holder will work within the 5 person UK’s Programme and Advocacy team and will drive, advise and support the team in relation to Lepra’s advocacy profile. We are looking for an enthusiastic, motivated, strategic and creative person who has outstanding skills to engage and work with a diverse team. We are looking for someone to work with a clear strategy and then develop, grow and successfully shape the future of Lepra’s advocacy efforts.

Working Relationships

Reports to Lepra UK’s Director of Programmes and Advocacy (DPA)

Works closely with the Programmes and Advocacy Team

Close working links with colleagues in India and in Bangladesh and the UK’s communications team

International travel as needed for programmes oversight and support, and external representation.

Key responsibilities

Advocacy Delivery (50%)

Under the supervision of the DPA implement Lepra’s global Advocacy strategy and coordinate advocacy initiatives.

Serve as the driver of advocacy efforts, facilitating the transitional year of implementation including coordinating the Advocacy Steering Group; advocacy toolkit development; action planning.

Represent Lepra in specific fora and advocacy networks and within the broader leprosy and NTD community in close coordination with the DPA.

Produce quarterly advocacy newsletters

Maintain quarterly reports on flagging areas of concern and actioning steering committee advice.

Assist in the preparation of policy documents and the presentation of papers for publication, conferences, or specific institutions and/or individuals - identifying and targeting the most appropriate audiences.

Support and contribute to the development and implementation of initiatives that foster an inclusive, equitable, and diverse environment across organisational programmes, policies, and advocacy efforts.

Support and contribute to initiatives that promote inclusion and equity, with a strong focus on developing the leadership and advocacy capacity of people with lived experience of leprosy, ensuring their voices are central in decision-making and programme design.

Knowledge management / Learning and Development (20%)

Support the preparation of Lepra advocacy and policy documents.

Disseminate knowledge so that it is integrated into Lepra’s portfolio to amplify the impact for target audiences and improve their outcomes.

Facilitate the new knowledge and learning hub and forge a clear path for its evolution.

Facilitate knowledge sharing through updating the communications team with relevant materials for the new programme folder on the website.

Organise and develop advocacy training.

Develop and take ownership of the new programme’ s team knowledge sharing approaches.

Develop a workplan of knowledge sharing events. 

Support annual review meetings.

Communications (10%)

Assist the programmes team with the documentation of Lepra examples and models of best practice, at the same time identifying and developing mechanisms and avenues for the effective dissemination of this knowledge – internally and externally.

Assist the programmes team, DPO, Chief Executive and Country Programme staff in the synthesis of complex technical/scientific information adapting it to language and formats easily used by target audiences.

Contribute to content development of community engagement materials (public information, brochures, leaflets) that help explain the operations and impact of Lepra’s work to LF and/or leprosy affected communities.

Maintain good working links with Lepra’s UK Fundraising and Communications Team, contributing towards UK facing communications materials as and when required.

Prepare updates, papers, and reports for trustee meetings, funding partners, and wherever else applicable.

External representation (10%)

Support the Chief Executive, DPA and programmes team to maintain and expand existing strategic relationships with key international stakeholders to further Lepra’s advocacy strategy and advance Lepra’s agenda.

Ensure Lepra’s external profile is raised and become the go-to organisation for the leprosy community in terms of advocacy and policy briefings.

Support the preparation of documents for presentation, publication or dissemination at international fora.

Develop/support the development of country specific briefing notes/press kits with the communications team.

Represent Lepra at key events, conferences, and meetings to enhance our visibility and opportunity for impact.

Safeguarding (5%)

Promote a culture of respect, transparency, and accountability within Lepra’s implemented projects.

Ensuring that safeguarding mechanisms are in place and remain at the heart of all activities.

Support the integration of strong safeguarding and PSEA practices into project design and delivery.

Monitoring, evaluation, and impact (5%)

Ensure that all advocacy and knowledge transfer efforts are captured and embedded in appropriate results frameworks, objectives, outputs, indicators and Key Performance Indicators (KPIs). Provide inputs to Lepra’s reports, according to Lepra’s needs.

Person Specification

Qualifications

Essential

Relevant degree level of education in Public Health, Social Sciences, Global Health, Human Rights, Political Sciences or equivalent experience.

Desirable

Relevant post-graduate qualification

Relevant professional health-related qualification

Knowledge and Experience

Essential

Minimum of 2 yrs experience of advocacy/campaigning/policy work with an overseas development organisation

Experience of working to advance the rights of excluded populations

Extensive knowledge of global health issues and an up-to-date familiarity with issues and practice in the international development sector

Experience in planning and implementing successful strategies/campaigns/advocacy in Asia.

Experience in programme/project planning, budgeting, M&E and reporting, within a non-governmental organisation, including the preparation of reports for institutional donors.

Ability to analyse and act on data.

Experience of working on issues in relation to disability, mental health, gender, human rights and social inclusion.

Experience in project coordination and management.

Desirable

At least two years’ experience as an advocacy manager, preferably gained with an overseas development organisation or in academia, in a similar health focused role.

Familiarity with data visualisation tools and packages.

Proficiency in one or more Indian languages (e.g., Hindi, Tamil, Bengali, Telugu, etc.) is an asset.

Skills, Attitudes and Personal Qualities

Highly motivated individual with excellent interpersonal and communication skills, both written and verbal to build strong relationships, negotiate and persuade a wide range of audiences, with confidence at presenting and representing.

Proven strength in both written and verbal communication

Able to reach, network with and communicate to a wide range of stakeholders and potential stakeholders.

Excellent attention to detail, and organisational and time management skills

Ability to manipulate and analyse data to draw useful conclusions to improve programme delivery.

Ability to use databases, Word, excel, PowerPoint and other Office packages

Ability to work independently, be flexible and prioritise workload.

Ability to travel within the UK and overseas.

The right to work in the UK.

We operate a non-bias recruitment process and run our job advertisements through anonymous recruitment methods.

We offer a lot of flexibility in working practices and there is free reserved parking available at our Colchester office. We also offer 26 days annual leave plus public holidays (pro-rated), pension, Employee Assistance Programme and support from an in-house well-being team.

Only shortlisted candidates will be contacted and invited for interview. Please check your email inbox and spam/junk mail folder for any email correspondence for this vacancy.

If you require any reasonable considerations such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

Please do not use AI to help you write cover letters, CVs and responses to any screening questions.  We want to hear your original voice.

Join Mersey Rivers Trust and Help Make a Real Impact for Rivers, Wildlife and Communities! 

Are you a skilled finance and governance professional looking to use your expertise for good? Mersey Rivers Trust is seeking a Finance and Governance Manager to join our Senior Leadership Team and help shape the future of our environmental charity. 

We’re a passionate team working to protect and restore rivers across Greater Manchester, Merseyside and Cheshire — and we need someone like you to ensure our finances and governance are as strong as our mission. 

The Mersey Rivers Trust (MRT) is an environmental charity focussing on the protection and enhancement of rivers and waterbodies in the Mersey Catchment. It operates in an area covering Greater Manchester, Merseyside and Cheshire. We have an annual turnover of c£1m and employ 19 staff delivering up to 30 projects per year. The Trust works with partners, local communities, and volunteers to deliver a wide range of projects including river restoration, reduction of flood risk by Natural Flood Management techniques, river monitoring, volunteer events (eg river clean-ups/invasive species control and citizen science), community engagement and education events, farm advice/plans and biodiversity net gain. The Trust continues to evolve to meet the increasing challenges of protecting and enhancing rivers and waterbodies in the catchment.

We are seeking a Finance and Governance Manager to join our Senior Leadership Team and lead the Trust’s finance, governance, and back-office functions. This is a pivotal role focused on ensuring financial integrity, regulatory compliance, and effective charity governance. While not involved in field-based project delivery, the Finance Manager plays a strategic role in supporting the organisation’s mission by enabling robust financial planning, reporting, and operational support. You will work closely with the Chief Executive Officer, Board of Trustees, and project teams to ensure the Trust remains financially resilient and well-governed.

As the Finance and Governance Manager, you should possess expertise in financial control and reporting, allowing you to effectively handle delegated responsibilities. Your numerical skills and critical thinking abilities will enable you to proactively address challenges and streamline processes. 

The role holder will report directly to the Chief Executive Officer and will be a member of the Senior Leadership Team. The role will also include direct line management responsibilities of the Administration Officer. 

If you are a motivated financial professional with a passion for driving organisational success, we invite you to apply and contribute to our team’s growth. 

Key Responsibilities

• Lead the management of the back-office function and Charity governance of MRT.
• Act as the Company Secretary to ensure compliance with financial and legal requirements, as well as maintaining high standards of Charity governance.
• Work with the Chief Executive Officer to prepare and manage budgets, provide input to the Trust’s business plan and strategic initiatives.
• Contribute to the strategic direction of the Trust as a member of the Senior Leadership Team.
• Provide financial insight and analysis to support strategic decision-making and long-term planning.
• Support the development and implementation of organisational policies and procedures to ensure good governance.
• Act as a key liaison with the Board of Trustees, preparing and presenting financial and governance reports to inform oversight and decision-making.
• Lead on the development of internal controls and risk management strategies to safeguard the Trust’s assets and reputation.
• Oversee all payments, manage cash flow, income and claims.
• Support financial planning for grant funding applications to support delivery of our objectives.
• Line management of the Administration Officer.
• Renew the annual insurance policy ensuring adequate cover and value for money.
• Maintain, oversee, and update all project management reporting systems on time and to budget (including timesheets, expenses and monthly reports).
• Complete all necessary reports and keep suitable records in line with the funding requirements and document retention policy.
• Highlight any new risks and issues identified whilst carrying out duties, and work with the team to manage and resolve them.
• Fulfil duties as assigned by the Chief Executive Officer.
• Any other reasonable duties as required by MRT.

The post holder will be home based with travel throughout the Mersey catchment. The applicant will need to live within or close to the Mersey catchment to facilitate regular travel to meetings. Remote working from other parts of the country cannot be considered for this role due to the need for regular face-to-face interactions. 

Candidate profile

Essential

• A financial control and reporting background, qualification or qualified by experience. 
• Experience of organisational governance, ideally with knowledge of UK General Accounting Practice and Charities regulations.
• Experience of financial and management reporting within a small to medium-sized organisation.
• Experience of liaising with accountants to prepare annual accounts and reports required by the Charity Commission.
• Experience of cash flow forecasting.
• Familiarity with Xero financial and project management software (or similar).
• A confident and clear communicator with the ability to communicate financial information in an appropriate manner for non-financial trustees and staff.
• Aptitude in problem-solving.
• Self-motivated and able to work effectively from home with strong communication skills and with a high level of accuracy and attention to detail.
• Ability to work flexibly across the working week when necessary.
• Ability to prioritise and plan activities to meet strict deadlines.
• Excellent literacy, numeracy and report-writing skills.
• Excellent presentation and communication skills.
• Strong negotiation and influencing skills.
• Good computer literacy skills (e.g. with Excel, Word, PowerPoint and project reporting systems).
• A reliable team player with good attendance and work performance.
• Ability to set performance objectives and ensure these are achieved.
• Excellent organisational / admin skills and attention to detail.

Desirable

• Experience in financial planning for funding applications.
• Experience of working in the charity or not for profit sector.
• Understanding of small-scale charitable trading.
• Experience of commercial contract management.
• Experience of managing an IT service provider.
• Knowledge of the Mersey Catchment.
• Good network of contacts in the sector. 

General notes

• Some travel around the Mersey Catchment will be necessary therefore a current driving licence and access to a vehicle (insured for business use) is desirable or otherwise access to public transport networks. 
• This position will from time to time require work during some evenings, weekends and public holidays to meet the needs of the post. A time-off in lieu system is operated by the Trust.
• We will also require the successfully applicant to undergo a basic DBS check and provide satisfactory references from previous employers.

You will be joining us at a time that holds the greatest potential for fundraising in our history, following the launch of the UK Government’s Delivery Plan for ME and initial findings of the DecodeME genetics study (co-led by Action for ME) in Summer 2025. 

Building on our charity’s already established level of support from major donors, you will provide exceptional relationship management to existing donors alongside growing our network of high value supporters.

Working closely with the CEO, alongside managing a portfolio of donors and prospects ensuring excellent stewardship, you will support our Breakthrough-ME Group (a group of high net worth and highly networked individuals). There is an established level of support from major donors at Action for ME so this is a role that will require exceptional relationship management to retain our current valued supporters while growing this crucial area of fundraising. 

This would be an ideal role for an experienced philanthropy professional seeking to work for a small but ambitious charity, helping us to achieve our mission to improve the lives of all people affected by ME – better meeting their needs today while taking action to secure change for tomorrow.

Key duties

Major Donor Fundraising

• Successfully develop and implement the philanthropy strategy to secure and maximise funds from high value individuals for Action for ME achieving annual income of £250k+

• Set plans and budgets which will deliver income through major gift fundraising and philanthropic giving through family trusts and foundations, including quarterly forecasting.

• Manage a portfolio of prospects and donors at the £5k to £100k level, to develop and maintain strong and long-standing partnerships

• Work closely with the Director of Fundraising and Development and other colleagues to ensure that plans and activities for fundraising from high value individuals are integrated into the overall fundraising strategy and plan for significant growth.

• Be responsible for our Breakthrough-ME Group with high quality proposition development.  Contribution to Group fundraising activities with a specific focus on ensuring their networks support pipeline growth for future fundraising.

• Lead the delivery of our biennial fundraising gala dinner, maximising income and new opportunities from attendees.

• Develop engaging and inspiring opportunities to steward and cultivate support creating a calendar of activities including events, presentations, approaches, networking and meetings.

• Utilise the CRM database (Raisers Edge) to provide the data required to strategise your approach to philanthropy, monitor progress and provide a high-quality donor experience.

• Ensure utilisation of insight & data, producing management information data to inform planning and strategy development.

• With the Director of Fundraising & Development, create inspiring cases for support and resulting propositions with clear budgets and outcomes.

• Create adequate systems and processes to support the major donor programme.

• Undertake and manage research into prospects and major donors, preparing for approaches and presentations and briefing senior leadership and trustees for donor meetings and events.

• Develop and maintain relationships with donors, a wide range of staff and volunteers from trustee level down.

• Provide regular feedback and internal reporting to line management.

• Work with other fundraisers to ensure that all fundraising opportunities and leads are followed up – particularly in corporate, community and trust fundraising.

• Work with Trustees, the Chief Executive and members of the Leadership Team to develop relationships with major donors.

• Self-administrate including managing your own diary and meetings, keeping accurate and up to date records of activity

• Occasional travel to London, Bristol & events

Other duties

• To positively promote the work and activities of Action for M.E. at all times.

• To contribute to the team’s overall, ongoing and annual planning and budgeting.

• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Director of Fundraising and Development, Chief Executive or any other senior Action for ME management.

• Act as an advocate for the Charity and its work.

• To work in accordance with Action for ME’s values of collaboration, equity and empathy.

Are you a Finance Business Partner who wants to make a real impact in housing and development?

We’re looking for a Finance Business Partner (Development) to take the lead on the numbers that shape future homes.

What you’ll do:

• Own budgeting, forecasting, and cashflow for our development programme
• Drive accuracy and insight with SQL, Proval and Brixx
• Manage grant claims and compliance with HCA requirements
• Produce clear, insightful reports for boards and senior leaders
• Be the go-to financial partner, challenging assumptions and adding value

What you’ll need:

• CIMA/ACCA qualified (or finalist) with housing or development accounting experience
• Advanced Excel modelling skills
• Strong communicator and collaborator
• Proactive, solutions-focused, and ready to make a difference

For more information about the role, please contact Charlotte Dow at Ivy Rock Partners.

About Vision Action

Vision Action, formally Vision Aid Overseas, is a UK-based charity, with a focus on fighting poverty by transforming access to eye care services in lower- and middle-income countries in Africa. The charity was established in 1985. Our work focuses on the development of services for uncorrected refractive error and primary eye health. Uncorrected refractive error is the world’s leading cause of avoidable visual impairment, with an estimated 670 million people affected worldwide. We develop programmes that integrate training, primary eye care, school eye health and facility developments into national and regional eye care plans, seeking always to be responsive to local need. In this way, we help children to learn and adults to earn so that they can provide for their families. Currently, the organisation has programmes operating in Ethiopia, Ghana, Zambia, and Sierra Leone.

We need great people to help us on this journey. You do not need to have a public health, eye care or charity sector background to work with us. We need our people to be self-starters, innovators and able to get on and work with people from diverse cultures and backgrounds.

Job Purpose

Vision Action seeks a highly dynamic individual for a one-year fixed-term contract, with the possibility of an extension. The position is part of the management team, and the post holder will be expected to lead on the financial accounting, management accounting, and budgeting for the organisation as well as taking forward some strategic finance and operations projects as we expand our programmes in existing countries. The individual will also be expected to support the Co-CEOs with administrative, compliance and IT related tasks.

The position holder is required to comply with all of Vision Action’s policies and procedures, including Vision Action’s Safeguarding policy.

The successful applicant must have the right to work in the UK.

Functions / Key Responsibilities:

1. Finance

• Maintain a strong control environment, ensuring accounting records are complete and accurate.

Financial accounting

• Prepare annual statutory accounts in accordance with SORP 2015.
• Prepare for the annual external audit and host auditors ensuring the audit process runs smoothly. This includes supporting Vision Action’s country offices in hosting their respective audits.
• Ensure annual statutory accounts are finalised and submitted to Companies House and the Charity Commission by the appropriate deadlines.

Management accounting

• Coordinate the month-end process with the Finance Officer (UK) and Programme Finance Lead, and review transaction postings.
• Prepare monthly management accounts with cash flow forecasts, modifying the format as needed to suit the preferences of senior management and the Board of Trustees.
• Prepare the annual organisational budget and mid-year reforecast.
• Improve existing budget templates to enable straightforward and transparent budgeting for donors.

Support to country offices

• Collaborate with the Programme Finance Lead on a monthly basis to reconcile intercompany accounts, ensuring that reconciling items are cleared promptly.
• Support country office teams in fulfilling any reporting and financial compliance requirements.
• Conduct internal process reviews (internal audits) of country offices where required.
• Review the bi-weekly payment runs for the UK office and the monthly country office fund requests, ensuring cash flow planning is in place for these payments.
• Ensure asset registers are maintained appropriately.

2. Administration

• Support staff in conducting procurement in line with Vision Action’s procurement policy.
• Assist with preparation for quarterly Board meetings.
• Support office management tasks.

3. Other

• Review and develop existing policies and procedures (e.g. the Finance Manual).
• Conduct staff training on relevant policies and procedures.
• Any other task reasonably requested by your line manager.

Person Specification

Competencies
Essential

• Delivering Results: Dynamic self-starter able to work independently within a small entrepreneurial team.
• Process improvements: Continual review financial processes and identifying areas for improvement.
• Time Management: Ability to work under pressure and meet tight deadlines.
• Collaborative: Able to work closely within a small team in the UK and overseas.
• Cultural Sensitivity: Adaptable and sensitive to working patterns and styles in diverse cultural contexts.
• Accuracy: Excellent attention to detail and a high level of accuracy.
• Leadership and Management: Lead by example and support colleagues.

Qualifications and experience
Essential

• CCAB fully qualified accountant or finalist, proficient at using MS Office (Advanced Excel)
• Minimum of 5 years’ relevant experience in a finance role.
• Preparation of financial accounts.
• Preparation of financial information for senior leadership.
• Preparation of information for and hosting of external auditors.
• Organisational budgeting.
• Budgeting for and reporting to donors.
• Setting up reporting systems to ensure accurate and transparent financial reporting to donors.
• Establishing financial controls and systems.
• Using accounting packages.
• Fluency in spoken and written English.
• Right to work in the UK.

Desirable

• Experience of working in an international charity.
• Preparing charity accounts in accordance with SORP 2015.
• Preparing financial information for Board members.
• Involvement in a financial systems upgrade.
• Conducting internal audits.
• Using QuickBooks.
• Experience of working in international development.

Worldwide Veterinary Service is searching for an experienced manager to support the growth of our global education programme.

 This is an ideal role for an experienced project manager who wants to make lasting improvements to the lives of children and animals around the world.

Reporting to the Head of Education at global animal welfare charity, Worldwide Veterinary Service (WVS), you will help grow and develop education programmes that protect children from key zoonotic disease and improve the relationship between animals and people.

One child dies from rabies every 10 minutes. Most victims are under the age of 15. Rabies is 100% fatal, but entirely vaccine preventable. Children just need the right information to protect themselves. WVS established Mission Rabies, a campaign that aims to eliminate rabies for good, in 2013. We have worked hard to reach 9.6 million children worldwide, but around half of the world’s 2 billion children at this age still live in rabies endemic countries. You will manage national education managers based across Sub-Saharan Africa, Southeast Asia, and Latin America to spread our core messages to a wider audience. This is essential if we are to deliver our goal to halve the number of people dying from rabies in the next 5 years.

We are looking for somebody who is proactive, driven and has a history of making things happen. The ideal candidate will have a results-oriented mindset, be comfortable working with ambiguity and adaptable to change. As an organisation we are embracing hybrid working, and remote working within the UK could be considered for this role. There is an expectation that employees will attend monthly meetings at our Dorset office in Cranborne if practical, and for this role regular international travel to global project sites will be required.

About Us

At Worldwide Veterinary Service (WVS) we champion animal welfare around the world. We send vets where they are needed most, provide expert veterinary training in hard-to-reach places, and ship urgent aid supplies worldwide, every day of the year.

We deploy teams of vets and vet nurses, send equipment and supplies to help struggling organisations on the front line of animal welfare, and train vets at our international training centres in India, Thailand, Malawi and the Galápagos Islands.  We also work on strategic one health projects such as rabies elimination campaigns with Governments and NGOs all over the world.

Last year, WVS treated over 103,000 animals, trained over 2,800 vets, deployed teams of vets all over the world, and sent over 1,042 parcels of veterinary supplies to 231 charities in 65 countries. Over 1.2 m dogs were vaccinated against rabies last year as part of our Mission Rabies campaign.

Main Duties & Responsibilities

•  Support with the development of our education and behaviour change campaigns in Asia, Africa and Latin America.
• Develop robust monitoring and data collection systems and build capacity in the team to adhere to these mechanisms.
• Work with country teams to research the effectiveness of pedagogical approaches in terms of impact and behaviour change across various contexts and for different age groups.  
• Work closely with colleagues to provide technical advice and implementation assistance to Mission Rabies and WVS projects around the world.
• Write strong project reports and proposals.
• Undertake international field visits in support of this work.
• Any other duties as required.

 Essential Skills & Experience

• 7+ years in project management in an education, animal welfare, public health, humanitarian and/or international development capacity.
• Experience in monitoring, evaluation, research and learning (MERL).
• Ability to tailor communication to a range of audiences, particularly making research findings accessible to a non-academic audience.
• Experience in working with diverse teams in low resource environments.
• A strong team player.
• Strong report and proposal writing skills.
• A passion for animal welfare.
• Proficient in Microsoft packages - Word, Excel, and PowerPoint.
• The ability and willingness to be flexible and work irregular hours, including evenings and weekends occasionally when the charity requires.
• Qualified to degree level or with a relevant recognised qualification.
• Proficiency in English (mother tongue or C2 level equivalent).

 Desired Skills & Experience

• A background in qualitative research.
• Experience in delivering public health or behaviour change campaigns.
• Experience working on education programmes.
• Experience working on international programmes.
• Experience in taking projects to scale.
• Experience in working with government stakeholders.
• Experience in business development/proposal writing.
• A full driving licence.
• The right to work in the UK.

Candidates with a right to work in the UK are preferred, however exceptional candidates outside of the UK may be considered on a contract basis. Please include this in your cover letter if this is your preference.

Please note, we are unable to respond to individual queries regarding the role.

The Role:

We are seeking an experienced Visitor Experience Manager (VEM) to play a vital role in leading and shaping the visitor journey at Waddesdon Manor, working Wednesday-Sunday. The successful candidate will  be an  integral part of the Visitor Experience Management Team at Waddesdon Manor ensuring that every visitor enjoys an outstanding experience that is welcoming, inclusive, and memorable.

You will be responsible for developing a culture of ‘exceptional service, every time, for everyone,’ leading by example and inspiring the wider visitor experience team to deliver outstanding customer service. With extensive management experience in a visitor-facing heritage environment, you will act as an ambassador for our visitors across the property, ensuring their needs and expectations are embedded at the heart of all operations.

What you will do:

As Visitor Experience Manager (VEM), you will oversee house-based visitor operations and lead a seamless visitor engagement program - including tours, walks, and talks - ensuring that all audiences enjoy an exceptional and inspiring experience. By maintaining consistently high standards of welcome, interpretation and storytelling, you will enhance visitor satisfaction and foster memorable experiences.

You will play a key role in the growth and evolution of the Visitor Experience department, driving excellence in operations, recruitment, training, customer service, and engagement initiatives. With a strong understanding of heritage best practices, you will contribute to shaping the Visitor Experience strategy, ensuring long-term success and the achievement of key performance indicators (KPIs).

Key responsibilities include but not limited to:

Operational Management

• Oversee the visitor experience within the house, supporting the Assistant Visitor Experience Manager (AVEM) to ensure a consistently high-quality experience for all guests.
• Ensure impeccable presentation standards aligned with brand guidelines.
• Full compliance of operational policies and procedures.
• Ensure staff and volunteers are engaged with their roles and environment.
• Effective staff planning that aligns with budget and operational needs.
• Strategically plan for the future of the house-based visitor operation by benchmarking against industry leaders, implementing best practices, and managing change, where needed.
• Support the AVEM in the operational delivery of house openings and tours.
• Act as an escalation point for visitor feedback or complaints, ensuring prompt and confident resolution.

Tours & Walks Operation

• Oversee the daily delivery of the public tours and walks program, ensuring high-quality, well-resourced experiences.
• Serve as a central point of coordination between teams and departments to efficiently manage spaces and resources.
• With the AVEM provide motivational and supportive leadership to all guides and volunteers, ensuring visitor expectations remain central to operations
• Collaborate with relevant departments to create scripts and guidance for walks and tour programme delivery
• Train as a guide to cover staff/volunteer shortfalls and maintain consistency in the visitor offer
• Support out-of-hours exclusive access tours, sharing responsibilities with the VE management team
• Develop industry-leading, accessible, and revenue-generating tour visitor engagement programme
• Develop a guide recruitment and training programme.
• Work with the Head of Visitor Experience (HVE), Group Bookings Coordinator, and Marketing team to tailor tours and walks to visitor and group preferences.

People Management

• Line manage the AVEM, providing operational guidance and supporting their professional development.
• Offer strong, motivational leadership to guides and volunteers, serving as an approachable point of contact.
• Recruit, develop, and coach a high-performing, enthusiastic team, setting clear objectives and providing regular feedback.
• Inspire teams to engage with and safely manage the historic environment, fostering a passion for the house, its history, and collections.
• Collaborate with the VE & Volunteering teams to expand and enhance the year-round Visitor Experience volunteering program.
• Lead annual visitor care training for staff and volunteers.
• Provide ongoing role-specific training to ensure high standards of delivery.

Other Duties & Responsibilities

• Work with the Head of Visitor Experience to manage staffing and operational budgets, contributing to financial planning.
• Champion accessibility, ensuring all visitor offers meet best practice accessibility guidelines and supporting the AVEM in developing access initiatives.
• Deputise for the HVE and provide operational duty management in the AVEM’s absence.
• Serve as a second duty manager for large events, overseeing a designated site area and making operational decisions.
• Act as a trained First Aider and Fire Marshall (training provided).
• Train as a “White Hat” for Waddesdon’s Disaster Response Team and take a leadership role in major incidents if required
• Support frontline operations during peak times, major events, or staff shortages as required
• Stay informed on industry trends and best practices in the heritage/museum sector

You will be a great fit if:

You are skilled managing front-line teams and overseeing visitor operations, consistently delivering high standards of service and engagement. You have a passion for heritage and culture and can develop and deliver tours, walks and visitor programs that are accessible, inspiring and memorable. You are skilled at recruiting, training and motivating staff and volunteers, fostering a high-performing team while maintaining operational excellence. You have the ability to respond confidently to visitor feedback and will contribute to the long-term success and growth of the Visitor Experience department.

This role offers a unique opportunity to work within the charity and heritage sector, with all profits going to the upkeep and preservation of the House and Grounds.

Your areas of knowledge and expertise that matter for this role:

• Operational Leadership: minimum of 3 years’ experience in operational and line management within a fast-paced, visitor-focused environment, ideally in the heritage or museum sector.
• Passion for Heritage & the Arts: A genuine interest in heritage, arts management, and the natural world.
• Team Management & Development: Skilled in coaching, team development, and effective communication. Excellent interpersonal skills, adept at building relationships and managing complex stakeholder interests.
• Volunteer Management: Experience in leading and engaging volunteers, with an understanding of how to effectively motivate, recognize, and reward their contributions.
• Visitor Experience & Engagement: Proven passion and experience in delivering exceptional visitor experiences and engagement programmes.
• Strategic Contribution: Strong time management, project management, organisational and problem-solving skills. Familiar with best practices and trends in museums, heritage and visitor attractions, with experience driving operational improvements.
• Collection Care & Conservation: Understanding of historic collection care, conservation, health and safety, and security legislation.
• Communication & Public Engagement: Strong written and interpersonal skills, with experience in public speaking, guiding, or presenting. Ability to remain calm and confident under pressure.
• Financial & Technical Proficiency: Some experience in budget management and commercial awareness. Strong IT skills, particularly in Microsoft Office, with familiarity in POS and ticketing platforms.

 Additional requirements:

The safety and wellbeing of children, young people and vulnerable adults are of the utmost importance for any role at the Rothschild Foundation, Waddesdon Manor. Consequently this position will require an enhanced Disclosure and Barring Service (DBS) check to uphold the safety and security of all our guests, staff and volunteers.  

Rewards for working with us:

• Waddesdon Discounts – 50% discount in the food-to-go outlets at the Manor. 20% in the Manor gift shop and restaurant, Stables Café, Five Arrows Hotel, and The Bow Pub. 20% discount on special event tickets made available to staff.
• Staff Card - A National Trust staff card entitles two adults and children under 18 years of age free admission to all National Trust properties and 20% discount in NT retail and catering outlets.
• Annual Leave - On starting with us, you will receive 25 days annual leave per year plus 8 public holidays pro-rata. Stay with us for 3 years and this rises to 28 days, 30 days after five years and 32 days after 10 years.
• Sick pay - If you become ill, one week of sick pay during your first 3 months. This rises to a maximum of 3 months full pay within a rolling 12-month period. After four years you also receive a further 3 months at half pay in the rolling 12-month period.
• Pension - We will top up your pension by matching any contribution you make, up to 10% of your basic salary.
• Income Protection – on completing one year of continuous service, income protection may be available at 50% of basic salary for a maximum of 5 years.
• Life Assurance – a lump sum of 4 times basically annual salary is payable upon death in service.
• Mental Health and Wellbeing Support – access to a wellbeing platform and fully funded 1:1 counselling service.
• Enhanced Maternity Pay – after 12 months of continuous service, you can choose 13 weeks of maternity leave at full pay followed by 26 weeks statutory pay.
• Enhanced Paternity Pay – after 12 months of continuous service, you may take 3 months of paternity leave at full pay.
• And plenty more!

Location: Homebased (requirement to attend meetings at The Grange, periodically)

Hours: Full-time, 35 hours per week, Monday to Friday

What you will be doing

This is a strategic and creative role at the heart of Hearing Dogs for Deaf People’s national fundraising and engagement efforts. The post holder will lead the development and delivery of national community and challenge event programmes across all four UK regions (England, Scotland, Wales, and Northern Ireland).

Using strong project and campaign management skills, the role will grow existing initiatives charity owned initiatives such as the Great British Dog Walk and the 28 Challenge and develop new, audience-led campaigns that inspire public participation, drive fundraising, and deepen long-term engagement with the charity.

In addition to the owned initiatives, the role will promote Hearing Dogs for Deaf People to participants of external national events such as The Great North Run or the London Marathon.

The ultimate objectives are to drive income generation and guide supporters from initial involvement to becoming volunteers for the broader work of the charity and legacy pledgers.

Desired candidate

• Proactive and confident self-starter with proven experience in campaign management, digital fundraising, and audience engagement.
• Strong understanding of social media tools, digital platforms, and challenge event management (e.g. Fundraising).
• Excellent project management and cross-team collaboration skills.
• Ability to develop creative propositions and media plans based on audience insight.
• Comfortable working in a hybrid environment with occasional travel to events and HQ.
• Excellent interpersonal and communication skills coupled with an enthusiastic and positive approach.

How to apply

If you are interested in working with us in this varied and immensely rewarding job, please send your CV and a cover letter explaining why you'd be perfect for the role.

Closing date for applications: Midday on Monday 6th October 2025.

Cynthia Spencer Hospice – Head of Commercial

Salary: £50-55K per annum.

Contract: Permanent, full-time hours.

Location: Northampton, NN3, with one-two days working from home.

Cynthia Spencer Hospice, based in Northampton, is seeking a Head of Commercial to lead and implement a commercial strategy to maximise profitable income streams in support of the Hospice’s work.

In conjunction with the NHS, the Hospice provides care for people with life limiting illnesses both at its hospice and in the community. This care is funded by the NHS with the charity raising extra funds to provide a range of supporting programmes.

This is an exciting opportunity for a senior retail professional to bring an entrepreneurial vision and shape this area of income for the charity. You will be responsible for managing their current commercial businesses and seeking out new, exciting commercial opportunities to support annual profit growth. You will also inspire and manage a diverse team of staff and volunteers and ensuring delivery of project milestones and financial targets.

The successful candidate will have retail sector management and development at a senior level, alongside experience of e-commerce, multi-site management and strategic planning and development. You will have a proven track record in people management across paid and volunteer resource and the charity would like to see evidence of driving profit improvement by at least 20% within a three year period. Alongside your strong commercial and financial acumen, you will have plenty of ideas about new business opportunities and/or experience of development and trialling of new business and alternative trading models. Finally, you will be results focused, entrepreneurial and innovative, whilst having a commitment to the aim and ethos of the Hospice.

The role would suit a successful area manager who is ready to take the next step.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 6th October, 9.00 am.

About GNDR

We are the Global Network of Civil Society Organisations for Disaster Reduction (GNDR), the largest global network of organisations committed to working together to improve the lives of people affected by disasters worldwide. Since being established in 2007, we have grown into a network of 2,010 member organisations across 132 countries, representing millions of people on the frontlines of hazards, climate change and mass displacement. Through transformative, evidence-led programming and powerful advocacy, we are driving climate action and disaster resilience alongside our members across the globe.

About the role

GNDR is seeking a motivated and strategic leader to join our Senior Leadership Team (SLT) as Head of Fundraising, Impact and Communications on a full-time basis for a fixed-term maternity cover of one year.

In this pivotal role, you will be responsible for driving forward GNDR’s fundraising and communications strategy, increasing our reach, impact, and income in alignment with the organisation’s strategic priorities.

You will lead a fully integrated function spanning fundraising, monitoring and evaluation, and communications. This includes ensuring a joined-up and collaborative approach to consistent, distinctive messaging and engagement activities. These efforts underpin successful fundraising outcomes and support GNDR’s wider organisational goals – particularly our work in influencing policy and engaging external decision-makers.

This maternity cover role comes at an exciting moment in GNDR’s journey. We are currently evaluating our existing strategy and designing a new five-year organisational strategy that will unlock fresh opportunities to deepen our impact, extend our reach and amplify our global voice. 

The successful candidate will play an essential role in ensuring our fundraising, MEAL and communications operations remain strategically aligned and fully responsive to this evolving context.

Overall scope of the role

The remit of this post will cover the following core responsibilities:

• Sustainability and income growth
• Effective donor relations
• Funding proposals
• Impact measurement
• External communications
• Training and capacity building
• Leadership and governance
• Line management and team development

Candidate requirements

We are ideally looking for candidates who have the following core skills and experience:

• Fundraising & Communications: Proven success securing funding from donors, trusts and foundations, with strategic experience in NGO fundraising and communications
• Leadership & Strategy: Strong team leadership, capacity building, and strategic planning skills within humanitarian or development contexts
• Interpersonal & Cultural Agility: Excellent communicator, culturally sensitive, adaptable, and able to thrive in fast-paced, diverse environments
• Project & Proposal Delivery: Skilled in developing proposals, and producing high-quality reports and budgets
• Technical & Analytical Skills: A sharp analytical mindset and strong decision-making capabilities
• A strong commitment to equity, diversity, inclusion and alignment to GNDR’s core values

Eligibility

We are accepting applications from candidates eligible to work in the UK. Candidates will need to be able to travel internationally when necessary. 

This role will be predominantly remote. However, we are currently piloting a revised hybrid working model for our UK-based team, which includes monthly in-person meetups at a flexible workspace in London. This arrangement remains subject to the outcome of the ongoing consultation, with the trial period scheduled to conclude at the end of October.

Please note that all offers of employment at GNDR are conditional and subject to satisfactory background checks.

We welcome applications from candidates who meet most of the essential criteria outlined in the job specification below.

A full Job description is attached, or please visit our website.

Salary

The gross annual salary for this role is £56,098 per annum based on working full-time.

This is a one year, fixed-term full time contract.

Start date

We are ideally looking for candidates who are available to start in November 2025. However, we recognise that availability may vary due to individual notice periods, and we are happy to accommodate some flexibility where possible.

How to apply

Please submit an up to date copy of your CV (max. two A4 pages) and a Cover Letter (max. one A4 page) outlining skills and experience relevant to the role by email to HR.  Please include in the subject of the email, the following: “Application for the Head of FRIMCO role”.

Please note: we are unable to accept incomplete applications.

If you have any questions or need to discuss any adjustments to the recruitment process, please contact our recruitment team. Full contact details are availble on our website, please follow the link below.

Interview

Week commencing 13 October

Please note: The interview process usually consists of two online stages which may include a role-specific task. Interviews are typically conducted by a panel of two to three members, including the Hiring Manager. Applicants are encouraged to advise us of any adjustments required to ensure the whole recruitment process is accessible and equitable.

Our commitment to equity, diversity and inclusion

We are dedicated to creating a team that embodies the rich diversity of the society and communities we serve. Our commitment lies in cultivating an inclusive environment, where everyone has the opportunity to thrive.

We strongly encourage applications from individuals of diverse backgrounds, including those from underrepresented ethnicities, nationalities, socioeconomic circumstances, LGBTQIA+ and individuals with disabilities. We celebrate the unique experiences and perspectives that every candidate brings and are dedicated to ensuring fair and equitable opportunities for all.

We’re committed to making our recruitment process as accessible and inclusive as possible for individuals of all needs and abilities. If you require any adjustments at any stage of the recruitment process, please contact us. Contact information are available on our website.

Find out more about our commitment to equity, diversity and inclusion by visiting our website.

Our benefits and wellbeing

At GNDR, we are committed to cultivating a happy and healthy working environment for all our staff.

We provide a competitive salary and benefits package across all of our locations. 

Find out more about our approach to wellbeing and our benefits by visiting our website.

Flexible working

In order to support and encourage a healthy work-life balance for our staff, we are happy to consider flexible working requests as part of our recruitment process. As a global organisation, most staff work remotely depending on their role and location. 

If you have any questions on any of the above information or if you have any specific requirements that would enable you to participate more fully in the recruitment process,  please contact our recruitment team. All contact information are available on our website.

Are you passionate about generating income for charitable causes? Do you have experience building strong relationships and leading applications to institutional funders?

We are looking for a motivated and experienced Grants & Trusts Manager to join our Income Generation Directorate. You will play a key part in securing vital income to support our work and mission. As the Grants & Trusts Manager, you will lead and inspire a dedicated team to deliver essential funding for the Association.

Key Responsibilities:

• Lead the identification and development of a portfolio of grants, trusts, and foundations.
• Build and nurture strong relationships with funders to secure long-term partnerships.
• Lead, motivate and manage the Trusts team, including the line management of two Trusts Fundraising Officers, providing ongoing support and team development.
• Deliver high levels of donor stewardship through a proactive approach.
• Oversee the Trusts Team in delivering to develop and deliver persuasive and timely funding applications.
• Collaborate with the Prospect Researcher to identify and champion the development of new funding sources and opportunities.
• Work across the organisation to create compelling propositions that align with funders’ priorities.
• Ensure clarity and alignment with other fundraising teams on donor stewardship and contact strategies.
• Manage reporting, ensuring compliance with all terms and conditions of awarded grants.
• Assist with the creation of income and expenditure budgets and provide regular progress reports.
• Champion the use of our CRM system to ensure accurate and accessible donor information.

About You:

• Experience in growing income through grants, trusts, and foundations, with strong bid writing skills.
• Proven leadership skills with the ability to develop and motivate a high-performing team.
• Strong relationship management and communication skills, including the ability to influence at senior levels.
• Financial expertise including analytical skills with experience in budget management and the ability to develop funding pipelines.
• Proficiency in CRM systems and fundraising software.
• A commitment to the mission and values of the MND Association.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 - 2 days per week.

Partnerships Manager

Location: Fully Remote

Salary: £27,992 per annum

Vacancy Type: Permanent, Full Time

Closing Date: 24th September 2025

We have an exciting opportunity for a Partnerships Manager to join our team and grow income from high-net-worth individuals and corporate supporters. You will identify, engage, and steward prospects to secure funding, while developing and implementing long-term relationship and stewardship plans.

You’ll be joining a passionate, fun, and target-driven team in a motivating environment, with the chance to make a real impact on the services we provide.

Key responsibilities include:

• Researching and identifying potential major donors, determining appropriate stewardship pathways, and involving Trustees or staff as needed.
• Implementing stewardship plans for major donors to secure five-figure gifts and above.
• Developing and supporting external fundraising committees to raise funds for local Forward Trust services.
• Researching and approaching potential corporate supporters, cultivating relationships, and securing funding.
• Collaborating across the organisation to develop engagement packages, partnership proposals, and progress reports.
• Managing the Fundraising Officer, providing support, motivation, and guidance.
• Representing Forward Trust at meetings, networking events, and conferences.
• Supporting the Head of Fundraising to develop strategies to maximise income from high-net-worth individuals and corporates.
• Ensuring data in the CRM is accurate, compliant with GDPR, and used effectively to inform fundraising activities.
• Managing and reporting on income and expenditure budgets, liaising with Finance, and contributing to reports for Senior Management and Trustees.
• Collaborating with other fundraising team members and participating in team meetings, supervision, and training.

What We’re Looking For

Essential Skills & Experience:

• Proven track record of major donor fundraising, securing five-figure sums and managing effective stewardship pathways.
• Proven experience in identifying, managing, and growing corporate supporter accounts of at least five figures.
• Experience managing at least one member of staff.
• Skilled at managing high-level relationships internally (Trustees) and externally (high-net-worth individuals).
• Experience managing budgets related to your area of work.
• Proficient in using a CRM or other database to manage contacts.
• Understanding of GDPR principles and their impact on fundraising.
• Excellent verbal and written communication skills, with the ability to explain complex issues clearly and compellingly.
• Strong attention to detail and ability to understand departmental income and expenditure projections.
• Willingness to attend fundraising events, which may be out-of-hours or away from home.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often-interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

About the Role

We are looking for a proactive and highly dedicated Customer Success Manager to become a trusted partner to our charity clients. This role is crucial to the success of our clients, combining strategic account management for all dedicated clients and hands-on project management and campaign build for managed services clients.

You will be responsible for nurturing strong, long-term relationships, ensuring our clients achieve their fundraising goals and realise maximum value from our platform and services. You will also be the main driver of renewals, keeping churn at a minimum and working with the Head of Partnerships and Head of Commercial Strategy to increase lifetime value alongside identifying and executing up-sell and cross-sell opportunities.

Key Responsibilities

Client Relationship & Account Management:

• Build and nurture strong relationships with key stakeholders at non-profit organisations, deeply understanding their digital fundraising goals and aligning our solutions with their strategic objectives.

• Work closely with the Growth team to deliver smooth and effective handover milestones, ensuring ongoing client confidence.

• Conduct regular check-ins and strategic reviews to assess client satisfaction, gather feedback, and platform updates.

• Proactively manage client health scores through our CRM  to help identify opportunities to increase client’s value and reduce churn.

• Explore different ways in which clients may benefit from additional use of the platform and managed services.

Project Management & Campaign Delivery:

• Lead project management and campaign build within the Social Sync platform for all your dedicated managed services clients.

• Ensure client satisfaction by keeping internal teams well-briefed to successfully deliver agreed client requirements to a high standard and on time.

• Collaborate cross-functionally to ensure clients have everything needed for successful campaign launches and ongoing optimisations.

• Do everything within our control to optimise campaign performance, working closely with specialist functions to execute timely optimisations to overcome challenges and realise performance potential. 

Onboarding and Adoption:

• Deliver a quick "Time to first value" through proactive account management, particularly during a client's initial days or weeks.

• Offer personalised assistance and ensure access to and use of onboarding resources to accelerate non-profits's time to first value.

• Develop and execute strategies to drive adoption and engagement with our platform, tailoring approaches to each client’s unique needs and goals.

Success Planning and Outcomes:

• Create and manage comprehensive success plans for clients, setting clear goals and regularly reviewing progress to ensure they achieve their desired outcomes.

• Provide best practices and strategic recommendations to help clients elevate their fundraising efforts and fully utilise our platform and services.

• Act as the internal voice of the customer, gathering feedback and collaborating with our Product and Managed Service teams to drive enhancements that meet client needs.

• Identify potential risks and opportunities for upsell and cross-sell, working closely with internal teams and senior leadership to address concerns and explore growth possibilities.

Renewal & Lifetime Value:

• Lead on the renewal process for all your dedicated charity clients, proactively managing conversations to keep churn at a minimum.

• Managing deal lifecycle and sales process in our CRM working towards individual assigned revenue targets.

• Work with the Head of Partnerships and Head of Commercial Strategy to develop and execute plans that increase customer lifetime value.