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The Digital Inclusion Worker will be responsible for providing targeted one-to-one digital support and delivering workshops to both disabled and non-disabled residents of Enfield, helping them to improve their digital skills. This will be achieved through the delivery of tailored training and learning programmes designed to promote digital inclusion. The Digital Inclusion Worker will also involve residents in the co-design of the project, network with community groups and partner organisations, support the recruitment of volunteers, troubleshoot technical challenges faced by residents, and assist ECP’s Project Manager in producing key performance indicators (KPIs) and progress reports.
The Digital Inclusion Worker will have extensive Digital Inclusion knowledge to:
- Manage the Enfield Digital Champions (Volunteers) project ensuring adherence to compliance, health and safety matters, and quality assurance.
- Support the recruitment of Digital Champion volunteers to sustain and enhance a network of 10 digital champions per year delivering support and skills training in Enfield.
- Provide training and development opportunities to volunteers to sustain interest and enhance skills.
- Manage the programme of digital skills workshops and work with ECP Project Manager to on-board new locations for groups/sessions.
- Host Bi-monthly network sessions for all champions and provide appropriate related 1:1 support, as required.
- Create bespoke workshop material based on resident top learning priorities.
- Provide digital skills training to Enfield residents to allow them to confidently access the internet to improve social, economic and health opportunities.
- Support the recruitment of volunteers (with help from other partners orgs) from the Enfield community to build intergenerational learning and broaden the project's scope.
- Create bespoke workshop material based on resident top learning priorities.
- Troubleshoot any issues with Digital Champions.
- Determine extra requirements, such as employment support, broadband or benefits for targeted content development supported by ECP’s Community Hub team.
Key Responsibilities
- Deliver tailored digital inclusion workshops to groups and individuals to improve Enfield resident digital skills and knowledge.
- Provide training and a learning programme to enable residents to be digitally included.
- Network with residents to help shape the content and project.
- Support the recruitment of Digital Champion volunteers to assist in the development of the project.
- Troubleshoot for residents encountering issues and technological difficulties.
- Create reports and key performance indicators
Enfield Digital Support:
- Ensure digital needs of residents are met by designing and planning appropriate digital inclusion resources.
- Deliver bespoke digital inclusion workshops to Enfield residents to allow them to become digitally included.
- Supervise digital skills workshops/clinics hosted by Partners that you identify as well as ‘new starter’ volunteer sessions.
- Represent Digital Champions at key digital events / network meetings (e.g., Digital Inclusion Forum) Organise and attend in-person stall to promote digital inclusion services at agreed Enfield Community Events.
Coordination of promotional in-person events/activities:
- Organise and attend promotional events (space, stalls, activities, materials…etc)
- Organise branded promotional materials alongside ECP’s Community Hub team as well as welcome pack/materials for volunteers.
- Prepare article/material for ‘Get Online’ Week and other digital inclusion events.
- Prepare case studies that will demonstrate impact and support drafting of promotional materials.
- Engage with Digital Champions and residents to provide quality assurance/feedback and case studies.
Reporting on the impact of the Digital Advice Network Enfield (DANE).
- Work with the ECP Community Officer and Project Manager to develop mechanisms for identifying and tracking benefits realisation.
- Gather data on DANE Digital Champions and help to complete reports/analysis of impacts alongside ECP’s Project Manager and Data Administrator.
- Provide updates to ECP Project Manager.
- Co-Produce quarterly reviews, reports and KPIs.
- Carry out satisfaction surveys to monitor the project.
- Monitor the equipment required to deliver the project.
Other:
- Attend staff and external meetings as and when required
- Attend staff training as and when required.
Skills and Abilities
- Exceptional problem-solving skills.
- Strong relationship building skills, building a collaborative culture.
- Proficiency in methods of co-creation and co-production.
- Excellent communication and interpersonal skills, (oral, written and presentation)
- Ability to respond to and plan digital inclusion solutions resulting from collaboration with residents and colleagues.
- A proven ability to drive change.
Personal Specification:
Essential:
- Working on a one-to-one basis with a vulnerable and isolated client group.
- Delivering digital inclusion activities either in groups or individually.
- Maintaining paper and electronic records and statistical data.
- Co-ordinating volunteers to deliver activities.
- Maintaining paper and electronic records and statistical data (supported by ECP’s Project Manager and Data Administrator).
- Delivering training to others.
- Providing high quality and fast-paced custo
The client requests no contact from agencies or media sales.
Job Title: Helpline Contact Centre Manager
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent
Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.
The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 8 July 2025
Interview Date: 15 July 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
JOB DESCRIPTION
Job Title: Internal Auditor
Location: London or Nairobi (with a right to work)
Reporting to: Chief Executive Officer (CEO) functional line to the Director of Finance and Operations
Grade and salary Grade F (in line with national salary scale) UK - £43,800 per annum , Kenya - Ksh 5,010,684 per annum
Type of position: National (as above)
Contract terms and hours: Open ended (depending on funding). Full time, 37.5 hours per week
Background:
Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We work with people affected by conflict to improve their safety and sense of security, and conduct wider research and analysis. We use this evidence and learning to improve local, national and international policies and practices that can help build lasting peace. Our priority is people – we believe in a world where everyone can lead peaceful, fulfilling lives, free from fear and insecurity. We are a not-for-profit organisation operational in nine countries across Africa, Asia and the Middle East. Saferworld is committed to providing a safe and trusted environment that safeguards our staff, partners and communities. Our organisational integrity is derived from the values and principles that underpin and guide our work.
Saferworld’s staff are at the heart of our work and their skills and expertise ensure we continue to function a leading conflict prevention and peacebuilding organisation. As we evolve and grow, we want to ensure our programmes, research and capacity interventions retain their quality, stay rooted in the voices of people living in conflict, and ensure our staff are motivated and challenged in their work.
The success of our organisation’s mission depends on people. Capitalising on what is unique about individuals and drawing on their different perspectives and experiences will add value to the way we work. Saferworld is committed to the principles of equality of opportunity for all and seeks to promote a positive approach to equality and diversity and within the scope of the relevant legislation, to having a workforce and working environment that is free of discrimination, prejudice, stereotyping, harassment, victimisation and undignified behaviour. We oppose all forms of unlawful or unfair discrimination.
The Internal Auditor role will undertake internal audit assignments, develop country-specific internal audit processes or thematic internal audits and work with our London and global teams to support external audit processes in countries of operation, oversee the global audit register, and with teams across the organisation advance effective financial management performance across the organisation
Job purpose:
Reporting to the CEO and working closely with the Director of Finance and Operations, the post holder will undertake internal audit assignments and compliance reviews aimed at improving Saferworld’s internal systems and processes. The post-holder will also support the development of financial controls and build the capacity of finance and operational teams to implement them effectively.
The role requires a high level of initiative; proven skills and experience in project management; experience working collaboratively with others to achieve our vision; and strong communication and problem-solving skills.
The post-holder will have a successful track record in designing and leading internal audit processes and strengthening control systems, preferable at a complex organisation with multiple country offices/business units. Additional experience working with offices/partners in/on conflict affected contexts is highly desirable.
Roles and responsibilities:
Plan and carry out internal audits
- Draw up a yearly Internal Audit Plan based on key risks and an assessment of audit needs and agree it with the CEO in consultation with the Director of Finance and Operations and Director of Policy and Programmes.
- Carry out internal audit assignments across departments, projects, and programmes to assess compliance with financial policies, donor agreements, and statutory regulations, including negotiating terms of reference with relevant system/area owners, preparing reports, presenting the findings to the Senior Leadership, and following up on recommendations.
- Review financial transactions and accounting records, including data from SUN, to ensure accuracy and integrity.
- Support necessary pre-audit preparation work related to external audits (both statutory and project audit) and assist the teams in ensuring smooth audit.
- Maintain the organisation’s register of grant and project audits, ensuring that audit findings recommendations are clearly documented and shared.
- Monitor the implementation of these recommendations and follow up on corrective actions to ensure timely and effective solution.
- Carry out special investigations, as required by the Saferworld CEO or Senior Operational Team (SOT).
Strengthening organisational systems and risk controls
- Produce an annual review of the overall effectiveness of Saferworld’s systems of internal control and make recommendations and arrangements for identification and management of risks and produce an annual plan to address these areas.
- Report quarterly to the Senior Operational Team (SOT) on the annual review and plan.
- Attend the governance/Board of Trustees Finance and Audit Committee four times a year and produce a report for the meetings, including feeding back on learnings from internal audits carried out.
- The post-holder must maintain independence and objectivity in carrying out audits and investigations. They have direct access to the Board/Audit Committee when necessary.
- Produce quarterly report for the Board meetings.
- Promote a culture of accountability, transparency and continuous improvement across the organisation.
Key working relationships
- Director of Finance and Operations
- Director of Programmes & Policy
- Head of People
- Regional Directors
- Head of Governance and Operations
- Finance Business Partners
- Country Directors/Managers
- Country Finance Managers
Scope and accountability
Decision making and limits of authority
- Methods of investigation within assigned internal audits, reviews, findings and recommendations to CEO & Director of Finance and Operations
- Key that the Internal Auditor is seen to be able to provide independent advice, guidance and analysis.
Financial resources
- Financial responsibilities primarily about auditing financial management practices and processes
Other resources
- Audit investigations data and reports, internal audit plan, guidance and tools for supporting effective risk assessment and risk management – works globally
- Contribute to the implementation and effective use of financial systems (works globally)
People management
- Capacity building country finance managers in relation to financial systems and processes.
- Capacity building staff and partners in relation to risk assessment and management
Legal, regulatory and compliance responsibility
- Key internal role in ensuring compliance with financial policies and procedures (internal) and financial regulations (external), and in identification on risks/noncompliance issues for addressing
Person specification
Knowledge
- Excellent understanding of internal audit principles and methods and risk identification and management
- Auditing or accounting professional qualification (e.g. ACCA, CPA, CA, CIMA or Certified Internal Auditor with active membership status) and sound knowledge of accounting procedures, principles and systems
- Good understanding of and experience using SUN system will be an advantage
Experience
- Extensive experience in the internal audit function in a large/medium-sized NGO or similar complex organisation
- Experience of undertaking a variety of audit related, research/ evaluation and project management work
- Familiarity with donor-funded project audits (FCDO, EU) and related compliance requirements
- Experience in working with programme teams (particularly in different country settings), sharing learning from audits, and supporting implementation of recommendations
- Experience in training or mentoring staff on compliance, internal controls, and financial procedures.
Skills
- Strong analytical and quantitative skills
- Skills to build effective, trusting relationships at all levels of the organisation, and ability to influence senior managers and other stakeholders regarding the importance of effective controls
- Excellent project management skills with experience in planning, organising and delivering audit assignments Excellent facilitation, negotiation, verbal and written communication skills with the ability to write reports and present complex/sensitive information in an understandable way to a range of audiences
- Solution-oriented, pro-active, flexible, a team-player, and responsive
- Strong interpersonal and team-working skills
- Good IT skills, including in MS word and excel
Other
- A willingness to promote the work of Saferworld and work collaboratively with others
- Ability to work in a non-partisan manner, sensitive to differences of ethnicity, religion and gender
- A commitment to learn and be open to new ideas and approaches
- Demonstrated commitment to principles of transparency, accountability, and honesty
- Commitment to and compliance with Saferworld’s safeguarding principles
- Knowledge of applicable laws, donor regulations and statutory reporting requirements in countries where Saferworld operates
Other requirements
Travel will be required for purposes of capacity building, internal audits and investigations, within country offices
Application process
To apply: Apply through our vacancy portal on our Saferworld Jobs website
Upload your CV and a covering letter addressing the person specification and why you feel your experience matches the requirements of the role.
Closing date for applications: 23rd July 2025
The client requests no contact from agencies or media sales.
Westway Trust is seeking a dedicated Head of Operations with a minimum of 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
In this newly created role, you will act as a key advisor, reporting directly into the CEO, and will have responsibility of key areas of the Trust’s operational functions, ensuring the smooth and effective running and delivery of services. You will directly manage the leads of HR, Learning, Communications & Marketing, and Community Engagement, supporting them to deliver high-quality work and develop professionally.
If you are a values-led operational leader who is committed to community transformation and organisational excellence, and thrives on steering strategic decisions, this role is for you!
Key responsibilities of the role include but not limited to:
- Oversight and line management of the HR, Learning, Communications & Marketing, and Community Engagement functions of the Trust.
- Oversight of key projects essential to the delivery of the Horizon (strategic) Plan 2025-2028 as agreed with the CEO.
- Be a key part of the Executive Team, chaired by the CEO.
- Maintain an overview of all projects and programmes of activity, outputs and outcomes within the role and ensure reports are written and submitted on time.
- Provide day-to-day operational leadership across teams, driving high performance, alignment with values, and maintaining individual, personal & team wellbeing.
- Develop and implement planning processes and performance management tools to ensure effective delivery of goals.
- Develop, drive and maintain the data gathering and analysis for the Westway Trust, that enables the Social Impact Framework and to play a key role in the organisation’s progress towards creating a strong narrative in respect of achievement.
- Attend People Committee Meetings and the Board as requested, and contribute to the preparation of meeting papers as necessary in line with agenda requirements.
- Provide upward reporting and insight to the CEO including written briefings, performance dashboards, and recommendations.
- Attend internal and external meetings, including those that require representing the Trust publicly, in line with agreed strategies and perspectives.
- Monitor, update and ensure compliance with organisational policies and legal requirements (e.g. safeguarding, employment, health & safety, data protection) to build a positive work culture.
- Champion collaboration and integration across departments, ensuring consistent implementation of work priorities that align with community needs and objectives.
- Support a values-based culture that centres equity, sustainability, openness, courage, and integrity.
- Contribute to organisational development and support the process of communicating and managing change effectively at the Trust in line with agreed policies and frameworks.
Essential Experience, Skills and Attributes:
- Minimum 5 years’ senior leadership or operational management experience in a multi-disciplinary organisation, ideally within a community, charitable, social enterprise or values-led setting.
- Proven ability to lead, guide and motivate diverse teams and to support the professional growth of those who report to you as a line manager.
- Demonstrable experience of good practice approaches to conflict resolution, working in collaboration with others and encouraging honesty, transparency and open ways of working across teams that benefit the organisation’s effectiveness and efficiency.
- Excellent planning, organisation and performance management skills.
- Excellent writing and reporting skills, including the ability to summarise complex data and issues for decision-makers.
- Experience in researching, developing and managing departmental budgets.
- Ability to analyse information, and formulate practical and reasoned operational plans that can be easily understood and monitored.
- Strong interpersonal and emotional intelligence skills – able to offer both moral and professional support to teams.
- Experience of supporting organisational change, transition, or transformation programmes.
- Experience of embedding inclusive and equitable practices across teams.
- Demonstrable alignment with the Trust’s values and commitment to anti-racism and community power.
Desirable Experience, Skills and Attributes:
- Previous experience overseeing HR or education/community programmes is highly desirable.
- Familiarity with communications/marketing functions is a plus but not essential.
- Degree-level education together with a recognised professional qualification in any of the fields this role covers - or equivalent lived/professional experience – is highly desirable.
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Generous holiday entitlement of 25 days per year + statutory bank holidays
- Sick pay scheme
- Investor in People (IiP) employer
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Season ticket / bicycle loan
- Free eye test voucher
The application deadline is Sunday 13 July when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
We exist to work together with the local community to enable North Kensington to thrive.





The client requests no contact from agencies or media sales.
The organisation is a grant-making charity, established in 2020. Our charitable aim is to transform young people’s mental health support in the UK.
Our vision is for a world where no young person is defined by their mental illness, and where they have access to the right support at the right time. We also want to strengthen organisations in the field and support the wider sector working to advance better mental health for young people. Our focus is on those young people who face particular need.
We award grants of approximately £8m a year. Grants are to youth, mental health and community charities working on the frontline with young people, universities and institutes to research better treatments for mental ill health and advocate for improvements. It is our intention to make a significant and long-term impact to young people in the UK.
Prospectus is proud to be working with the trust to recruit a new Grants Manager to join the team.
The role is offered on a full-time (minimum 0.8 FTE) basis with flexible working and the option of up to 25% of hours worked from home.
The role:
This is a key role at the organisation which will help bolster the capacity of our Grants Team. Reporting to the Head of Grants, the main purpose of the role will be to contribute to the smooth and efficient running of our grant-making activities.
This position would be ideal for someone taking their first step up into a Grants Manager role, with the successful candidate managing and monitoring a portfolio of grants and grant relationships from across our funded organisations, supporting the team with assessment of potential new grants, conducting research to inform future grant rounds, and carrying out day-to-day grants administration including via our Salesforce database.
This is a chance to join an organisation in the early years of its life, to contribute to shaping our grant-making and make an impact in an area you are passionate about.
The person:
The successful candidate will have a proven track record in grant-making in the charity sector, ideally having worked for a Trust, Foundation or Grant-making organisation which supports charities in the UK which strive to improve people’s lives. This will have included experience of carrying out due diligence/charity analysis, grant monitoring, making funding recommendations and managing relationships with young people and stakeholders from a wide range of backgrounds. Exposure to youth mental health or a related field will be useful but not essential for the role.
This person will have exceptional levels of emotional maturity, discretion and diplomacy and will be an excellent communicator both verbally and in writing. An outstanding administrator with proven IT skills including MS Office, video conferencing and databases, this person will also have a keen eye for detail, the ability to multi-task and to plan ahead and to prioritise effectively. Whilst being able to process quite complex information easily, this person will be able to communicate simply and positively and will have a “can do” approach to their work. Experience of guiding and advising grant applicants will be important in addition to being responsive to others’ needs whilst being flexible and adaptable in a constantly evolving environment.
This role presents a fantastic opportunity to join this great organisation at a pivotal point in its development and offers plenty of room for professional development whilst working, learning and collaborating with an experienced, professional and friendly team.
Position: Income and Gift Aid Accountant Assistant
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*you’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We are looking for an enthusiastic and motivated Income and Gift Aid Accountant Assistant to help us make sure every penny counts in our mission to stop MS. You'll play a key role in managing our income processing and supporting Gift Aid claims to help us maximise the value of every donation.
You'll ensure that donations recorded in our CRM system match the funds received, resolving discrepancies and supporting our income processes to run efficiently. Working closely with our Customer Services and Fundraising teams you’ll be at the heart of making sure our financial data is accurate and robust.
You’ll also assist with preparing and checking Gift Aid claims, helping us claim back vital extra funds at no additional cost to our supporters. Your detail driven approach will help us continue to build a strong and transparent foundation for everything we do.
To succeed in this role, you’ll need a good understanding of financial accounting principles, strong Excel and IT skills, and a collaborative problem-solving approach. Excellent communication and organisational skills will also be essential as you work closely with teams across the organisation to ensure our income records are accurate and efficient.
If this sounds like you and you're looking for an opportunity to grow your skills, along with experiencing challenges and a shared purpose, then we’d love to hear from you.
Closing date for applications: Friday 11th July 2025
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
NUS is a confederation of over 440 students’ unions representing just under 4m students and apprentices across Scotland, England, Northern Ireland and Wales. In Scotland, there are over 40 students’ associations representing 460,000 students.
NUS Charity is an exciting organisation developing and championing strong students’ unions. We connect our members and curate services to deliver advice, guidance and crisis support to students’ unions.
We do professional differently. We are a progressive charity representing students’ unions across the UK. The sector is inclusive, fun, dynamic and representative and we put students and students’ unions at the heart of everything we do. We are challenging but are committed to creating a supportive and flexible environment which pushes your personal development in your everyday activity.
What we do
Students’ unions can be transformational hubs for students, staff, and wider society. NUS Charity support our member’s development to enhance their capacity and harness opportunities to maximise their positive impact. We do this in many ways, from managing a purchasing consortium to drive great value for our members, to our development activity, supporting the best potential in students’ unions - we strive to make a difference to our members.
The student movement is fast-paced and sometimes challenging, but we’re also a big family who support each other.
We’re see anti-oppression as central to our mission. Education isn’t working unless it’s working for everyone in our society. We’re trans inclusive without exception. And we welcome individuals who are up for taking active responsibility for their own ongoing learning on liberation, equity, diversity and inclusion.
What’s the job?
In this exciting and varied role, you will take the lead in delivering commercial marketing initiatives that add real value to both students’ unions and our supplier partners. Working within the Trading Support team, you’ll be responsible for planning and executing the activity against brand development programmes across key sectors including retail, catering, and licensed trade. These initiatives are designed not only to drive commercial returns, but also to deliver on the values and mission of NUS – putting ethical, sustainable, and student-focused outcomes at the heart of everything we do.
Your role will include negotiating marketing activity with NUS-approved suppliers, ensuring that all initiatives are aligned with agreed budgets and the broader annual trading plan. You’ll be the key point of contact between suppliers and students’ unions, maintaining strong working relationships, identifying mutual opportunities, and ensuring each marketing activity is underpinned by a clear business case and measurable outcomes.
A core part of your responsibilities will be leading on the implementation of the NUS Ethical and Environmental Charter, a flagship programme developed in partnership with SOS-UK. This work will involve collaborating with unions to ensure they are delivering against key ethical commitments, and working with suppliers to align their activity with sustainable and socially responsible practices.
You will also play a pivotal role in shaping the future of our commercial partnerships. You’ll develop marketing plans for new and existing suppliers, and work closely with the Trading Manager and buyers to ensure continued investment in marketing activity that benefits students, unions, and brands alike.
Who you are
To succeed in this role, you’ll need significant experience in a business-to-business (B2B) sales or account management environment, as well as a strong track record of project delivery. You should be confident in negotiating and managing budgets, using data and insight to inform decisions, and pitching marketing ideas to external stakeholders.
We’re looking for someone who is commercially astute but also deeply values-led – someone who understands how ethical and sustainable business can thrive in a student-led environment. Strong interpersonal skills are essential, as you’ll be working with a diverse range of stakeholders from student officers to senior brand managers.
This is a unique opportunity to combine commercial acumen with social impact, contributing to a team that is passionate about empowering students, supporting unions, and driving positive change across the UK’s education sector.
Why apply?
As well as a great place to work, we offer a range of benefits including:
- Generous holiday entitlement (starting at 27 days per year rising with service to 30 days, pro rata for part time)
- Enhanced sick, maternity, paternity, shared parental and adoption pay
- Paid volunteer days
- Health Cash Plan
- Pension scheme with employer matched contributions up to 6%
- Employee Assistance Scheme
- Cycle to Work Scheme
- Childcare Allowance
- Paid volunteering days- three days per year for full time staff
We’re committed to equality of opportunity for all. We welcome applications from individuals regardless of their race, ethnicity, sexual orientation, religion, age, gender, or disability. You can be yourself here whoever you are, be proud of the work you do and build a career in a place that knows different is good.
We recognise that candidates from Black, Asian and Minoritised-Ethnic (BAME) backgrounds are under-represented in our organisation, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond. We are committed to taking positive action to expand the diversity of our staff team, and if you meet the essential criteria for a role and are from a BAME background, you'll be guaranteed a first stage interview. It is important to note that this scheme guarantees an interview for candidates who meet the minimum criteria and tell us that they'd like to be considered under the scheme. The selection decision at interview will be based on the most suitable candidate, regardless of any protected characteristic.
Please apply via our online application form, we are unable to accept CVs. If you are unable to complete or application due to accessibility needs please contact us.
Closing date for applications is 21st July 2025.
If you’re successfully shortlisted we’ll see you at an interview on 7th August 2025.
REF-222 317
Salary: £65,000-£70,000
Contract: Permanent – Full Time
Location: London office – 1 day per week
Closing date: 3rd July (9am)
Benefits: 33 days holiday allowance (plus eight bank holidays), 8% employer pensions, training, and development support
We have a great opportunity for a Head of Philanthropy and Partnerships working for the fantastic leading health charity. This is a fantastic chance to lead a high-performing team and shape the future of philanthropy and partnerships at a time of exciting growth. With a hybrid working model, strong benefits, and the opportunity to make a real impact, this role offers a rewarding opportunity to maximise income generation for long-term success.
As part of this exciting role, you will lead the strategic direction of the Philanthropy and Partnerships team, overseeing corporate, trusts, and major donor income streams. You’ll work closely with senior stakeholders, including the CEO and trustees, to build and steward high-value relationships while fostering a collaborative and aspirational team culture.
To be successful as the Head of Philanthropy and Partnerships, you will need:
- Proven experience leading high-value fundraising teams across corporate, trust, and major donor income streams
- Strong strategic planning and budget management skills, with a track record of delivering income growth
- Excellent relationship-building skills, with the ability to engage senior stakeholders and inspire long-term support
If you would like to have an informal discussion, please call Heather - please quote the reference 2635HB.
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector—you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received, the charity reserves the right to end the application period sooner.
About the Role
We are a hardworking organisation, seeking to promote the positive contributions and achievements of young people through the grants we make and the programmes that we run.
We are looking for a dynamic, highly organised, enthusiastic and efficient person to join us to provide effective administrative and database support for the organisation and to help to ensure the smooth running of JPF’s grants programmes. The post holder will be a member of the Operations Team and will be required to work closely with colleagues across the Foundation.
Purpose of Job
To provide comprehensive administrative support to the Operations Team at the Foundation, with a focus on maintaining accurate records, coordinating administrative processes and database management, supporting financial operations, and ensuring the smooth running of the office.
This role is essential to the delivery of the Achievement Award Scheme and other JPF grants and programmes.
Main Areas of Responsibility:
The Operations and Database Administrator will be responsible for supporting the Operations Team.
The primary duties are:
1. Administrative support for JPF’s Achievement Award Scheme and other associated grant programmes
1.1 Support the Operations Officer to prepare and send Achievement Award (AA) materials to all new joiners and organise the general AA mailouts twice a year.
1.2 Manage the JPF general email accounts ensuring that all emails/correspondence are forwarded to the relevant staff member.
2. Database and information management
2.1 Maintain accurate records on JPF systems, particularly the Salesforce database.
2.2 Support the Operations Officer to run periodic data checks on the database and correct identified errors.
2.3 Generate lists and reports from Salesforce, as required, deleting those that are no longer required.
2.4 Assist the Operations Officer with other database tasks e.g. setting up and amending other grant processes in our database such as online application forms, report forms, requirements from grantees, amending email templates, setting up automations, etc.
2.5 Support Head of Operations with maintaining up-to-date organisational policies and procedures.
3. Finance and payment support
3.1 Process weekly payments under the guidance of the Finance and Operations Manager.
3.2 Reconcile company credit cards for senior management approval.
3.3 Ensure that bank details for organisations are correct within Salesforce.
3.4 Respond to general finance enquiries and support the Grants Officers recording returned payments accurately.
4. Programme administration
4.1 Assist in the administration of the Internship Programme, other partnerships, IGFV or Open Grants programmes as required.
4.2 Ensure accurate records of all grant applications and reports for all programmes.
4.3 Lead the coordination and distribution of partner programme materials to JPF partners ahead of the academic year.
4.4 Maintain stock control of all JPF AA materials, advising the Finance and Operations Manager when stock requires replenishment.
5. General IT and administrative duties
5.1 Liaise with JPF’s IT providers to ensure seamless IT support for staff and onboarding/offboarding processes.
5.2 Maintain sufficient office cover and manage staff attendance using the Microsoft Teams calendar.
5.3 Distribute daily post and manage general incoming communications efficiently and update contact information in Salesforce.
5.4 Maintain a tidy and well-functioning office environment, including shared spaces and meeting spaces.
5.5 Organise refreshments and ensure room set-up, including technology requirements, for meetings and events as required.
5.6 Arrange for staff photos to be updated on the staff noticeboard and JPF website.
5.7 Complete stationery orders and ensuring that supplies are maintained.
5.8 Maintain inventory of AA and LA medallions and coordinate reorders with the Events Team.
5.9 Oversee the circulation of staff birthday cards, collections and staff celebrations where required.
6. HR and onboarding support
6.1 Support recruitment administration and onboarding processes, including office set up for new staff.
6.2 Lead induction and office set up for work experience placements and other volunteers or contractors.
6.3 Maintain the JPF telephone directory, ensuring staff mobile numbers are current and accurate.
6.4 Administer DBS checks for new staff as required.
6.5 Monitor Cyber Security Training completion and report non-compliance.
6.6 Purchase the weekly supply of fruit, milk, coffee, tea and other supplies for the JPF kitchen.
7. Other Responsibilities
7.1 Attend and actively contribute to Operations and wider JPF Team meetings.
7.2 Provide telephone and email support to enquirers on JPF funding streams.
7.3 Adhere to the Foundation’s policies and procedures, including Safeguarding, Health and Safety, Data Protection, and Publicity Consent.
7.4 Provide cover for reception as required.
These duties represent the typical responsibilities associated with this position. However, flexibility is essential, and all employees may occasionally be required to undertake additional tasks as directed by the Foundation.
The Jack Petchey Foundation was set up to inspire and motivate young people and recognise them for their achievements.




Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The opportunity to help organise one of the world’s biggest global health events in 2028.
Job title: ICTMM Events Manager
Reports to: CEO
Hours of work: Part time moving to full-time
Salary: 35-40k subject to experience
Job type: Fixed term contract to end September 2028
Location: Initially based in the London Office with some travel to Liverpool
Job summary
The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity that supports members who work in, or are interested in, tropical medicine and global health.
In September 2028 it is hosting the International Congress for Tropical Medicine and Malaria (ICTMM) on behalf of the International Federation for Tropical Medicine (IFTM), in Liverpool, UK.
ICTMM 2028 expects to receive over 1,500 attendees, hopefully with over 40% coming from outside of Europe. It is an educational meeting with a high proportion of the content driven by abstracts. The event is being delivered by RSTMH with the support of a Professional Conference Organiser (PCO).
The ICTMM Events Manager has responsibility for coordinating the development and delivery of ICTMM 2028 at RSTMH, working with the RSTMH team, the PCO, the event venue ACC Liverpool, IFTM, and other suppliers. The individual would be based at RSTMH where the role would start on a part-time basis and move to be full-time 17 months before the event.
The role requires an able self-starter who understand the logistics and considerations of running a scientific, abstract-driven event of 1,500+ attendees, of working with a PCO and of educational events attended by a high number of international guests. There will be some travel to Liverpool and the role would require some overnight stays there before and during the event.
The candidate needs to have excellent event management and project management skills, communication and relationship building skills, and to be organised and flexible with a great attention to detail. They should be as comfortable developing an events strategy, as answering queries about tickets sales, and negotiating sponsorship. Alongside delivering the ICTMM meeting there are opportunities for partners to deliver events at the same venue, which are also the responsibility of the events manager.
The role will start as one day per week and then move to be full time as we approach the event. The current expected timings are
- Up until 31 March 2026 – 7 hours/1 day per week
- 1 April 2026 to 31 March 2027 – 21 hours/3 days per week
- 1 April 2027 to 30 September 2028 – 35 hours/ 5 days per week
Up to 1 April 2027 the role is purely office based, and there is flexibility to work the hours between Tuesday and Friday (not Mondays). The role has core hours of 10am-4pm so the working day needs to be within these hours.
The role may require work in the evenings or weekends and potential time staying in Liverpool.
Main responsibilities
- Develop a comprehensive project plan for all aspects of ICTMM 2028, working with the PCO, and be responsible for ensuring all stakeholders meet deadlines leading up to the event
- Coordinate stakeholders working on ICTMM 2028, ensuring all are up to date with progress and relations run smoothly – including RSTMH, PCO, conference venue, IFTM, ICTMM Strategic, Sponsorship and Scientific Committees and other third parties
- Work with RSTMH CEO to recruit Committee Chairs and members, develop a long list of partners and sponsors for funding and support, and develop legal agreements for these
- Develop and disseminate accurate and timely content about ICTMM through a dedicated website, a dedicated newsletter and other marketing materials, which is high quality, and accessible
- Work with the RSTMH CEO and PCO to deliver sponsorship and other financial support for the event
- Help coordinate meetings of the ICTMM Committees where needed
- Assist the PCO with activities to maximise attendance to the event
- Help deliver travel and accommodation, plus assist with visas for speakers and sponsored attendees
- Oversight and responsibility for the budget, and re-forecasting of income and expenditure for the event
- Work with the PCO on the logistics of the event management e.g. exhibition space and registration
- Assist RSTMH and the Scientific Committee to secure plenary speakers, assisting with logistics
- Establish and manage a system to monitor and evaluate progress towards ICTMM 2028
- Manage all ICTMM event enquiries that come through to RSTMH and forward to the relevant team
- Develop systems and processes to ensure we capture all data from ICTMM into our CRM
Person specification
- Strong event and project management and organisational skills
- Excellent problem-solving skills with a proactive approach and mind-set
- Excellent communication skills, both written and verbal
- Brilliant time management and task prioritisation skills
- Meticulous attention to detail
- Good writing skills and ability to produce creative content
- Relationship building skills, being able to inspire others and bring them with you
- Professional and articulate
- Experienced team player – able to fit in and work with other team members
- Interest in tropical medicine and international health
- At least 3 years proven track record of managing and delivering successful national and ideally international events, measured in terms of attendance, budgets, and achieving sponsorship
- Understanding or experience in coordinating events of the scale and diversity of ICTMM 2028
- Experienced working with PCOs, Committees, and ideally Board members and high profile speakers
- Numerate with experience of budget management including forecasting, and financial monitoring
- Experience of working with a CRM system, running reports and analysing data as needed
- Willingness to work unsocial hours, and to travel outside of London, with reasonable notice
We will be interviewing candidates as applications are received and so may close the application process early.
Please do apply as soon as possible.
To apply for this role please send us your cv and a supporting statement of no more than 1,000 words which lays out clearly how your experience matches the key responsibilities and person specification. Please also include a statement to confirm if you are able to work in the UK without a visa. (Please insert your supporting statement where it asks for your cover message or covering letter).
No agencies please.
To apply for this role please send us your cv and a supporting statement of no more than 1,000 words which lays out clearly how your experience matches the key responsibilities and person specification. Please also include a statement to confirm if you are able to work in the UK without a visa. (Please insert your supporting statement where it asks for your cover message or covering letter).
Casework Administrator
Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment?
The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you… then apply today!
Position: Casework Administrator
Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation)
Hours: Full time (open to part time and job share)
Salary: Starting from £28,831
Contract: Permanent
Closing Date: 10:00am, 21st Jul 2025
About the Role
Casework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and external stakeholders.
You will be the point of contact for students seeking help and guidance about the ombudsman service on offer. This can be challenging and will require empathy and excellent oral and written communication skills.
You will complete various administrative tasks to ensure that reviews run smoothly, keeping cases up to date and making sure the team receive all the information they need.
The Casework Administrator role is a good starting point for someone looking to start a career in complaints handling or regulation.
Full details of the job and person specification can be found once you click to apply.
About You
You will have good analytical skills and be able to work in a professional environment that values confidentiality and integrity. Customer Service experience including dealing with a volume and variety of telephone enquiries and a general understanding of complaints handling is beneficial for this role.
The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Caseworker, Case Administrator, Admin, Administrator, Administration, Customer Service, Customer Service Officer, Customer Service Administrator, Customer Service Helpdesk.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We have a Senior Solicitor opportunity in our in-house legal team to work on a broad range of matters.
Fixed term contract until 16th January 2026, 4 days a week (0.8 FTE)
The successful candidate will be required to provide legal advice across areas of law including but not limited to public law, charity law and general commercial law, including intellectual property, contracts and procurement. You will also advise on subsidy control, information law and litigation, provide practical legal advice to help further our Strategy, It Starts with Community, in a user-friendly way, to ensures that we are complying with our statutory and regulatory framework.
The role requires an ability to get up to speed with new areas of the law as the team deals with a broad range of legal issues. The Senior Solicitor will use their legal knowledge and experience to improve the Fund’s internal processes.
They will generally manage their own legal files (often on important funding initiatives and partnerships) working in a highly collaborative and collegiate team, where the sharing of legal know how and continuous improvement is highly valued up to date management information about the work and impact of the Legal Team to senior managers.
The Senior Solicitor will be working in a Legal team of 14 colleagues. The role does not include any line management responsibilities but it does have matrix management responsibilities for more junior members of the team (Solicitors, paralegals and Legal officer).
Strong general commercial legal experience is essential. Experience working in an in-house or private practice environment in the UK with a varied and workload and wide range of customers would be ideal, as would experience of public law and advising public bodies.
The roles can be based in any of our UK offices, with hybrid home/office working arrangements available. It is expected that the candidate will attend the London office every couple of months for key meetings.
Interview Date: Week commencing 7th and 14th July
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The roles can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.
On application, please align your supporting statement to the criteria below
Essential Criteria
- UK qualified (or equivalent) solicitor or barrister
- At least five years’ relevant post-qualification experience in private practice or in-house Legal in a medium/large sized organisation
- Strong general commercial experience
- Team player with excellent interpersonal skills
- Excellent attention to detail and good drafting and negotiation skills
- Excellent communication and customer management skills
- Ability to manage multiple demands and priorities with good organisational and time management skills
- Ability to quickly upskill in new legal areas and use your initiative to proactively improve ways of working
Desirable criteria
- Experience or knowledge of public law and procurement law
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.
Our client is looking for a dynamic and driven individual to lead their power and energy demand work. As Head of Power and Energy Demand, you'll play a central role in shaping UK energy policy, advocating for a net zero future built on renewable energy and clean technology. Reporting to the CEO, you'll engage with government, industry leaders, and stakeholders to influence policy, represent their members, and drive meaningful change. This is a rare opportunity to be at the forefront of the energy transition, leading strategy on flexibility, energy storage, market enablers, and demand across sectors.
About you:
Personal Characteristics
Enthusiastic with good eye for detail and organisational skills, determination and stamina; a flexible, team player with personal integrity and confidence, and the ability to build relationships with civil servants, politicians, regulators and wider stakeholders.
You will be comfortable becoming a spokesperson and leader for the sector, while being comfortable with policy development and regulations.
Qualifications and knowledge areas
Likely to be educated to postgraduate level in a relevant area, or with equivalent experience, with knowledge of renewable energy and clean technologies, energy demand, green finance or related areas.
Candidates are likely to have a number of years’ experience in the sector and already be seen as a respected voice or participant in the sector, or a related field.
What They offer
• 25 days holiday plus days between Christmas and New Years treated as holiday
• Westfield Health insurance EAP
• Discounts and perks
• Birthday voucher
• Cycle to work scheme
• Pension scheme
How to apply
If you feel this role could be the right fit for you, please click the “apply now” button.
*Please note they reserve the right to close this vacancy ahead of the advertised closing date if sufficient applications are received, therefore we encourage early applications.
You may also have experience in the following roles: Energy Policy Manager, Renewable Energy Manager, Power Systems Manager, Energy Strategy Lead, Clean Technology Manager, Energy Market Analyst, Sustainability Manager, Environmental Policy Manager, Energy Transition Manager, Climate Change Manager, etc.
REF-222 195
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to partner with When You Wish Upon A Star, a charity that grants the wishes of children living with a life-threatening illness. Now celebrating their 35th year they are embarking on strategic change and opportunity, and now seek a Head of Income Generation.
From memorable visits to Lapland, Disneyland or even Abba Voyage, the charity is inspired by the children they support, and are more ambitious than ever to grow, reach more children across the UK, and continue delivering life-changing moments that truly matter.
In this newly created role, the Head of Income Generation will be responsible for delivering significant and sustainable income growth across key fundraising streams: Corporate Partnerships, Community & Events, Trusts & Grants, Legacies, and Lottery & Individual Giving.
This is a pivotal role within the Senior Leadership Team and the successful candidate will:
- Have proven success in a senior fundraising role, ideally across multiple income streams.
- Demonstrable success in developing and delivering fundraising strategies that have achieved growth, with a hands-on approach to business development and building long term partnerships.
- Be an inspiring leader, capable of developing a high-performing fundraising team.
- Exceptional relationship management and communication skills.
- Have the ability to set and monitor annual income targets, KPIs, and budgets, ensuring accountability and strong financial oversight.
You will support the CEO and contribute significantly to the growth of the charity, embedding a values-led, supporter-centric approach within the team and across the charity. An understanding of children’s charity sector, and or health related causes, would be advantageous but is not essential.
For more information, please contact Louise Portnall, Recruitment Consultant at Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.
We welcome and encourage expressions of interest from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
Location: Nottingham, hybrid (3 days office)
Closing date for applications: Wednesday 30th July 2025
However, applications are being reviewed and actioned on a rolling basis. Please apply without delay to avoid disappointment.
Granting the wishes of children living with life-threatening or terminal illness



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role
The café manager is responsible for leading all team members both paid staff and volunteers in the efficient and self sustaining operation of the cafe. They are responsible for managing the day-to-day operations and financial performance of the café and maintaining high standards. They need to foster a positive environment, which provides consistent, fast, efficient, and friendly service and a high quality experience for both our customers and team members. Team members include paid staff and volunteers some of whom have learning difficulties.
The manager will support and work within the Christian aims and purposes of St Thomas Church, and in accordance with its ethos and values, creating a place for all at the heart of the community.
The Church takes the safety of everyone within the church very seriously and expects that everyone will work within the Church safeguarding policy.
The café manager will be responsible to the Team Vicar at St Thomas Church
Responsibilities
Product:
Manages and develops menus
Initiates, reviews and manages processes to make sure that all staff and volunteers are ensuring food served and delivered is to a high and consistent quality.
Ensures that all team members are educated on our products and services and products are delivered to customers consistently to a high quality.
Initiates, reviews, and manages systems that ensure that all staff and volunteers are inducted and continually trained in food hygiene, allergen awareness and that all statutory records regarding food hygiene, allergens are kept up to date.
Initiates, reviews and manages systems to improve stock control and minimise wastage
Service:
Is the Role Model for outstanding service in the cafe.
Pro-active in solving customer problems and satisfying customers in various situations and can handle conflict and other sensitive issues in a calm and fair manner.
Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
Consistently monitors, coaches and encourages team members to meet excellent service standards.
Assesses and provides adequate resource (paid staff and volunteers) to provide efficient and friendly, superior service and documents this on the weekly rota.
Maintains high cleanliness standards consistently throughout the cafe in the areas of store appearance, merchandise and equipment.
Training and Development:
Ensures a safe, enjoyable place of work for all team members recognising and respecting the unique needs, abilities and potential for development in every individual
Provides ongoing training and development to all team members (staff and volunteers) in the areas of operating standards, customer service and product knowledge.
Demonstrates the ability to lead, effectively communicates and is passionate about the Cafe.
Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
Ensures each team member has received proper training to perform as a barista or in any other role effectively and efficiently.
Coaches and counsels team members for improved performance, documenting developmental plans for paid staff as necessary.
With support from your line manager, ensure that employment law and the businesses policies are followed in relation to human resources.
Hold 1 week and 3 month reviews with new employed starters, and with your line manager
Ensure that new starters are fulfilling the duties of their role(s) before the end of their probationary period
Hold annual reviews with employed café staff to celebrate their achievements and to identify areas where additional training or support may be required.
Cafe Operations:
Ensures that all cafe operating procedures are adequately documented and available for all to use
Ensures the Staff handbook is updated regularly
Facilitates on-going training and development of current staff and volunteers.
Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents.
Provides the necessary health and safety training for staff and volunteers
Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment
Business
Delivers the agreed financial targets for the café
Develops promotional programmes to deliver the sales targets
Safeguarding
The Church takes the safety of everyone within the church very seriously
and expects that everyone will work within the Church safeguarding policy.
In particular, the Church expects anyone who becomes aware of a safeguarding risk or of actual abuse, to immediately raise this with the Parish Safeguarding Officer.
Those who work with children, young people and/or adults who are vulnerable should have a commitment to:
· Adhere to the church's policies and codes of conduct
· Treat individuals with respect
· Recognise and respect their abilities and potential for development
· Working in ways that meet and develop the personal, spiritual, social and pastoral needs
· Promote their rights to make their own decisions and choices, unless it is unsafe
· Ensure their welfare and safety
· The promotion of social justice, social responsibility, and respect for others
· Confidentiality, never passing on personal information, except to the person you are responsible to, unless there are safeguarding issues of concern which must always be reported to the person you are responsible to and to the safeguarding officer.
Person Specification:
1 Skills
1.1 Good written and oral communication skills
1.2 Good numeracy skills
1.3 Confident, enthusiastic and self-motivated with a great work ethic
1.4 Creative, innovative and willing to implement ideas and professional opinion
1.5 Team player with a demonstrable positive, ‘can do’ attitude and ability to motivate a team including volunteers.
1.6 Motivated by a passion for preparing food with quality and with great service delivery
1.7 Excellent customer service skills and demonstrable experience in a café environment- preferably in management, but not essential.
1.8 Able to show sensitivity and flexibility as circumstances demand
1.9 Resilient and able to work under pressure when faced with complex and demanding situations
1.10 Able to handle conflict and other sensitive issues in a calm and fair manner
Knowledge
2.1 Knowledge of the catering and / or coffee sector
2.2 Possess a high level of coffee art skills and knowledge
2.3 Sound knowledge of Hygiene, Health and Safety
Experience
3.1 Experience of preparing food to safe and high standards
3.2 Experience of working as a barista in a coffee shop
3.3 Experience of working with, supporting and guiding people and volunteers of all ages
3.4 Experience of line managing people
Qualifications
3.1 A good general level of education
3.2 Food Safety and Hygiene level 2
Working Arrangements
40 hours per week between the hours of 8am to 4.30 Monday to Wednesday, 8am to 6.30pm Thursday and Friday, 9 am to 4.30 pm on Saturdays. 10am to 4.30pm Sunday including up to three weekends per month (minimum two)
28 days paid holiday per year plus public holidays.
Plus 1 day paid holiday per year on your birthday
Salary Up to £14.79 per hour depending on experience (Annual £30,763)
Pension scheme
The PCC has a workplace pension scheme with NEST and follows legal requirements . Nest is the workplace pension scheme set up by the government.
You may be automatically enrolled into the occupational Pension Scheme however you may also choose to opt out of this. Should you opt to take out a Personal Pension Plan then this is a private matter between yourself and the financial institution concerned and does not involve the Church in any way.
References:
Excellent and unequivocal references
Current Employer
Former Employer
The client requests no contact from agencies or media sales.