Development Officer Jobs
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with The Royal Marsden Cancer Charity to find their brand new Marketing Campaign Manager.
The Royal Marsden offers hybrid working, with a requirement of 2 days per week based at their Chelsea or Sutton site, with occasional working from Chelsea or Sutton site. Salary for this role is between £40-44k per year.
The Marketing Campaign Manager will lead the end-to-end delivery, and measurement of defined marketing campaigns, seeking efficiencies and development opportunities for growth. They will implement insight driven test and learn programmes and work to identify new marketing opportunities and audiences.
We are looking for a passionate and proficient marketer with experience of driving the development and delivery of complex integrated campaigns, someone who is a confident communicator and has strong relationship management skills.
Key Responsibilities:
· Successfully manage the strategy development and delivery of key defined marketing campaigns such as The Banham Marsden March from brief to launch and evaluation, on time and to budget, to achieve growth.
· Project manage these campaigns, ensuring marketing deliverables and milestones are met, and incorporate marketing activity across our channel mix. This includes defining and agreeing the brief with the key stakeholder, defining timings and budgets, and gathering quotes.
· Work cross-functionally with Fundraising colleagues and across the Marketing and Digital team to understand and develop, design and execute marketing campaigns applying a holistic view, which unifies channels and customer engagement touch points.
· Manage the day-to-day relationships with associated external suppliers, such as printers, freelancers, photographers, and creative agencies on allocated projects.
· Manage the Marketing Officer, supporting them to deliver their objectives and ensuring their development.
Person Specification:
· Creating marketing strategies for individual campaigns or products, including the testing of new tactics or ideas.
· Proficiency in executing end to end multi-channel marketing campaigns or projects from brief to delivery.
· Excellent written and oral skills including strong content production and brief writing skills.
· Working across multiple teams, with a range of internal and external stakeholders of all levels.
· Delivering clear, collated and focused feedback to agencies and stakeholders.
· Excellent knowledge of creative design principles – showing good creative appreciation and an ability to recommend direction.
· Establish and report against KPIs which measure success, impact and effectiveness.
· Management of an officer level line level report, or desire to take on this responsibility.
· Strong project and campaign management skills, with the ability to effectively prioritise and be adaptable to manage multiple workstreams in a fast-paced environment.
· Confident communicator, proficient in building relationships and managing stakeholders.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
level= are proud to be supporting CIMSPA in their search for a new Head of Workforce Policy. CIMSPA is a professional development body dedicated to the sport and physical activity sector in the UK.
CIMSPA's mission is to inspire the nation to become more active by supporting, developing and enabling professionals and organisations to succeed.
The role of Head of Workforce Policy will be responsible for developing and managing new and effective partnerships with people and organisations that are essential to the delivery of CIMSPA's strategic aims. They will align the partnerships to their existing policies and work with them to ensure those policies are fit for purpose, engaging, and supporting the delivery of CIMSPA's strategic objectives.
- Salary ranging from £41,790 to £56,195 per annum
- Hybrid working model allowing a balance between the head office in Loughborough and home working
- Be part of a company that values diversity and inclusivity
The Role:
As our Head of Workforce Policy, you will:
- Develop and manage new partnerships that align with CIMSPA's strategic objectives
- Work with existing partners and the wider governance structure to review and develop new policies
- Represent CIMSPA in strategic discussions with government departments and other bodies
- Drive the CIMSPA policy team and manage our relationships with international partners
- Develop, sustain, and enhance close working relationships with CIMSPA systems partners
- Manage teams and work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness.
The Candidate:
The ideal candidate for the Head of Workforce Policy role should have:
- A background in developing policies, procedures and operational plans in the sport and physical activity or allied sectors
- A background working in a senior management or leadership position
- A background working in coordinating, managing, and chairing meetings of multiple stakeholders
- Ability to think strategically and translate that into detailed project and operational plans
- Excellent interpersonal skills and excellent written English
The Package:
- Salary ranging from £41,790 to £56,195 per annum
- Hybrid working arrangements
- Unlimited holidays plus bank holidays
- Life assurance
- BUPA Cashplan
- Enhanced maternity, paternity, adoption and surrogacy leave
- Monthly healthy living allowance of up to £30 per month.
CIMSPA believe in creating a work environment that is enjoyable and rewarding. They offer more than just the basics, with benefits such as one-to-one time with their CEO, quarterly staff awards, flexible working, employee of the year award, regular team events, funded qualifications, and a personalised development plan. They are committed to building an inclusive and diverse workforce, and ensure a fair and non-biased procedure in their recruitment practices.
To apply for this role, you will need to first register your interest by submitting your CV. Your CV will only be used for information purposes and will not be relevant in the application process. You will then be emailed a response containing a link needed to answer some work-related questions. Our goal is to assess your approach to a problem and better understand what knowledge and skills you have. Your answers will be anonymised, randomised and reviewed by a diverse panel.
We also think giving feedback is incredibly valuable for candidates, so at the end of the process, you'll see how well you performed during the application process.
The closing date for applications is Monday 10th June 2024 at Midday, and the deadline for submission of the work-related questions is Wednesday 12th June 2024 at midnight.
If you have any accessibility requirements or would like to understand our process further, please contact
Similar roles include Policy Manager, Strategic Partnership Manager, Workforce Development Manager, Head of Policy Development, or Senior Policy Officer, this Head of Workforce Policy role could be the perfect fit for you.
We are looking for a Senior Retention Manager for a 9 month contract with an incredible youth charity, to lead the IG & MD retention team.
This is a hybrid role with 1-2 days a week in the London office.
The Charity
A vibrant and collaborative youth charity, dedicated to providing young people with access to resources that enable them to thrive in life.
You will be joining a highly respected organisation, known for its supportive and inclusive working culture, offering a fantastic benefits package, including 30 days annual leave plus bank holidays, a competitive pension scheme as well as much more.
The Role
Be responsible for the day-to-day management of the Rentention team including the Major Donor Manager, IG Senior Fundraising Officers and IG Fundraising Officer.
Be responsible for the delivery of the cash appeal programme as well as the stewardship and development of regular givers.
Lead the merger of the major donor and mid level retention programmes and oversee the management of retained major donors.
Optimise the mix of marketing channels, appeals/products and audiences to meet supporter volume and lifetime value targets.
The Candidate
In depth, expert knowledge of individual giving or direct marketing.
Significant experience of line management.
Strong direct and digital marketing technical experience and skills including creative development, complex print management, media buying for large scale campaigns, optimising, managing and reporting for digital marketing.
Major Donor expeirnce not essential, mid value experince desirable.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Samaritans is on a mission to make a profound impact on suicide prevention and they need a new Senior Philanthropy Manager and their expertise to drive the philanthropy programme to new heights.
The Senior Philanthropy Manager will provide strategic and operational leadership to the Philanthropy programme to enable a step change and growth in income. Working with the Assistant Director of Business Development, you will lead on all major donor acquisition, cultivation and stewardship programmes and involving Samaritans Senior Leadership Group and Income Heads of Teams where appropriate. You’ll provide superb line management to the Philanthropy Officer and ensure there’s an integrated, collaborative approach to donor work with other team members in the Income department.
The selected candidate will have substantial experience of fundraising with a strong track record in major gift fundraising and experience of personally soliciting gifts of five and six figure gifts from major donors. You will ideally have experience working with mid-value programmes and a proven track record of managing key relationships at a high level.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make any reasonable adjustments to enable all interested candidates to apply. Please contact Ryan Burdock at Prospectus.
If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Are you looking for longevity and commitment in a role in order to diversify your skills and further enhance your knowledge in the public sector?
LOOK NO FURTHER! I have the PERFECT opportunity for you.
My client is a leading membership organisation who focus on supporting local, family-oriented and commercial businesses by representing the amusement machine supply chain - working alongside regulators and trustees to ensure equality, fairness and revenue!
Your new role
You will be responsible providing the utmost support to the Head of Finance and the wider Senior Leadership Team with diary management, minute-taking, board and council meetings, travel logistics and complex inbox management.
You will also be the point of contact for various teams like the facilities team, HR team, finance team and general building management to ensure everything runs smoothly within the office.
As the Executive Assistant and Office Manager, your duty is to support multiple individuals with a main focus on the Head of Finance.
Main scope of the role
- Administrative support to the Executive Directors
- Office Support and Management
- Council and Meetings Support.
- Ensure the smooth running of the office.
- Act as facilities manager for the office dealing with items such as telephone system, copier franking machine, furniture etc.
- Manage office cover and handling of inbound telephone calls.
- Manage incoming post - involves reading and acting on all incoming post. Once done go through and action with Executives.
- Manage any office moves.
- Maintenance of diaries - self-explanatory but often complex because of number of officers and entities.
- Arranging travel & itineraries - trips around the UK for Executive Directors.
- Confidential work for the Executive Directors.
- Assist in compiling agendas and reports for all Council meetings.
- Organise Council and other Committee meetings and meetings with Government bodies and other ad-hoc meetings.
- Taking minutes for Council meetings.
- Support the election administration - involves ensuring those voting are allowed to vote and those retiring by rotation have the opportunity to stand again, collation of attendance records and other administrative matters.
What you'll get in return
- Temporary 3 month role with a guaranteed permanent opportunity.
- £38,000 - £40,000 salary
- Training and development
- Wider support from Executives
- Strong network of high-level individuals
- Based in Farringdon - easy access to get too!
What you need to do now
This is an immediate start role with a requirement to be in the office 5 days a week so if you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
We are working with an incredible homelessness charity to recruit this key role to cover maternity leave. You will provide direction and manage the team responsible for brand, comms, events and fundraising. You will also directly be responsible for Major Donor relations and income.
This position is critical in the charitys growth and delivery of strategic goals through brand development, stakeholder engagement and delivery of some key streams of fundraised income.
This is a hybrid role with two days a week in the London office. Fully remote might be considered for the right candidate.
The Company
A small collaborative and passionate charity dedicated to solving homelessness, providing a safe and caring community that supports self belief and independent living.
The Role
Develop the brand on an ongoing basis, in collaboration with the Chief Executive and senior leaders
Ensure the charitys visual identity and organisational narrative are upheld through all communications and PR
Support the Heads of Fundraising and Communications to devise a communications strategy aimed at engaging new and existing audiences
Identify stories and opportunities to increase brand awareness
Keep up to date with best practice in fundraising, identifying and sharing trends, developments
Manage the work of direct reports, agreeing and setting objectives, targets and deadlines
Directly take responsibility for supporting and communicating with major donor / high net worth supporters
The Candidate
Experience of planning and delivering fundraised income growth
Brand management experience
Experience producing communications and/or fundraising plans in the charity sector
Understanding of supporter management and journeys
Experience of managing and developing high-performing team
Ability to develop and maintain professional relationships at all levels and with key stakeholders
Agility to move across various functions and areas of responsibility
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Type of role: Full time, permanent
Salary: £50,000 - £56,000 per year
Location: Monument / Cannon Street
Benefits: Excellent work/life balance, holiday buy back options, two-week fully paid sabbatical after 5 years' service, career development,
Charity People are thrilled to be back in partnership with Tommy's, who are looking for a new permanent Head of Data.
Tommy's are a mid-sized charity and lead the way in their field. Established in 1992, their mission is to work towards making the UK the safest place in the world to give birth. They do this through research the causes of baby loss, providing information to make pregnancy safer, supporting families after baby loss and working to improve maternity care.
This is an exciting time to be joining them, as they bed in their new strategy and look to increase their internal data presence and explore ways of adding insight to their action.
As the person flying the Data flag in the world of Tommy's, you will take accountability for maintaining, upgrading, and developing their fundraising database so that they can improve their donors' experience and communicate effectively with them. You will lead a team of two Database Officers and coach them to becoming a highly effective team.
As part of the role, you will develop strong relationships within the Fundraising team, helping to understand their needs. You will also develop and establish organisational ways of working with the database, including leading on training staff and developing a user manual to highlight good practice. As the data champion, you will be the main point of contact for data, reporting and analysis queries internally, delegating to the Database Officer as appropriate.
If you are interested in this new role, please email your most recent CV to Neil Hogan at Charity People. A full job pack is available.
Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.
We are looking for a Philanthropy Manager for an 18 month contract, to join an inspiring health charity to identify, engage and steward a mix of cold and warm philanthropists, senior volunteers and prospects.
This is a London based hybrid role with flexible home working options.
The Charity
A passionate health charity focused on funding world-leading research and campaigning for peoples rights, with an ultimate goal of finding treatments for everyone. They have a wonderful, collaborative and supportive working culture with a staff of c270 people, securing c28m last year.
They offer some fantastic benefits including, 38 days annual leave (including bank holidays), a generous sick pay entitlement, flexible working, with Smart working options (with the opportunity to work remotely and find a smart working pattern that suits all!
The Role
Deliver the teams business plan and contribute to the achievement of strategic aims and priorities
Lead on raising income through account management of an appropriate portfolio of individuals
Manage three Philanthropy Officers, overseeing performance and development
Lead on building, updating and generating a portfolio of philanthropists and pipeline to raise philanthropy income
The Candidate
Working knowledge of the principles of high value / major gift / philanthropy fundraising
Extensive experience of personally securing five and six figure major gifts from individuals in a charity environment.
Experience of creating successful bespoke proposals or asks for philanthropists or other potential high value donors.
Experience leading and managing fundraising staff.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Ivy Rock Partners are pleased to be working with an outstanding Multi Academy Trust in recruiting an Accounts Payable Manager into their finance team, reporting to the Head of Finance Operations.
They are looking for an Accounts Payable Manager to come join their team, reporting to the Head of Finance Operations.
This role will be responsible for managing and delivering a strong and effective Accounts Payable function as well as driving efficiency improvements and ensuring payments are made consistently on time.
There is line management involved in this role, managing 5 individuals including AP Clerks and Central Finance Officers.
Key responsibilities include:
- Ensure an efficient end to end Payables processes
- Ensuring that the creditors control accounts and purchase ledger are operated accurately, efficiently and to agreed timescales
- Ensure smooth operation of the payment process
- Managing relationships with suppliers
- Managing the cashflow
- Ensure all employee expense processing and auditing is completed on time
Experience and attributes:
- Proven experience in Accounts Payable leadership roles
- Knowledge of accounting and VAT principles is essential
- Experience of running and driving improvements within an Accounts Payable function
- Excellent customer service and communication skills
- Strong data analysis & problem solving skills
- Strong management experience
Benefits:
• Excellent opportunities for continuous professional development and career progression • Annual performance and loyalty bonus
• Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
• 25 days' annual leave plus bank holidays (for non-term time only staff), rising to 26 days after 2 years’ service, as well as Christmas off.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be supporting a well-known health charity to find a Trusts & Statutory Manager, managing high-value Trusts relationships that match the charity’s core programmatic priorities and leading a team of two.
What’s on offer:
- Salary - £39-42k dependent on experience
- Hybrid working, with 2 days per week in their Central London Office
- Excellent benefits including 30 days holiday and healthcare cash plan.
Key duties include:
- Developing and maintaining a strong pipeline of £50k+ prospects, working with Trusts & Prospect Research colleagues to develop high-value, strategic and multi-year opportunities.
- Creating compelling, high quality fundraising proposals to generate income for a range of projects.
- Account managing key Trusts & Statutory funders, leading on the development of impact reports, and ensuring a bespoke and memorable stewardship experience by developing plans for key funders.
- Providing effective leadership and direction to two Trusts Officers, leading by example to drive a culture of proactivity and relationship-driven fundraising.
- Contributing to the overall T&F strategy, with the Head of Trusts and other Trusts Manager as well as collaborating across the High Value Partnerships team.
We’re looking for the below skills and experience:
- Excellent written communication skills, with evidence of creating bespoke written proposals & reports for Trusts & Statutory supporters.
- A strong track record of building and managing a pipeline of high-value trusts prospects, with a proactive, new-business focused outlook.
- Relationship driven in nature, with experience of developing long-lasting connections internally and externally.
- Experience of developing project summaries and budgets, utilising a keen eye for detail to produce high-quality outputs.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Finance Business Partner
Salary: £42,000 - £49,000
Permanent, flexible working
Hybrid working, 3 days a week in office
Office based in Sutton
My client is a specialist education provider supporting schools across London and South England. As a Finance Business Partner, you will play a crucial role in supporting budget holders in their financial and strategic decision making. Working with a team of Assistant Finance Business Partners you will be responsible for the month end reporting cycle, periodic forecasting and yearly budget setting. Supporting a Regional Finance Business Partner, you will help translate financial information into insightful commentaries, and provide input into benchmarking, dashboarding and financial modelling as required.
Key areas of responsibilities;
- Lead and manage a team of Assistant Finance Business Partners and Finance Officers, including performance management, development, succession planning, sickness monitoring, etc.
- Lead the preparation of monthly management accounts pack (including income & expenditure, and balance sheet) to regular deadlines; specific duties will include: approve monthly journals, reconciliation of balance sheet accounts, income analysis and inter-company recharges.
- To actively collaboration with the wider finance team to maintain and champion the integrity of financial information, specifically purchase ledger for supplier invoices, commitments, expenses and petty cash; procurement for contracts; and assets accountant for capital expenditure and maintaining fixed assets.
- To support and enable budget holders with budget management, exercising considerable judgement, in particular with Principals, School Business Managers HR and staffing resources, to problem solve where
Who are we looking for?
- A formally qualified, part qualified or qualified by experience accountant with relevant experience of financial accounting gained in a large, complex organisation (this could be commercial, Not-for-Profit or practice)
- Good communication and interpersonal skills both written and oral, able to communicate effectively with finance professionals, senior management and trustees, and non-accountants to achieve cooperation and results
- Ability to manipulate data, analyse information, identify anomalies and extract pertinent information. Excellent attention to detail
My client offers hybrid working with established training and team practices to ensure full support and engagement at all times.
If you are looking to develop your career in not-for-profit finance or change sectors, then this is the position for you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Overview:
The Talent Set is thrilled to be supporting a leading health charity as they recruit a Senior Media and Campaigns Manager to support them for 6–7-month fixed term contract.
The successful candidate will lead the organisation’s media strategy, overseeing a Senior Media and Communications Officer. You’ll pitch stories, brief journalists, and secure coverage. Building relationships with national journalists, you’ll drive the organisation’s digital content and public campaigns, playing a key role in communications and external affairs.
Key Responsibilities:
- Devise and deliver media strategy, including story development and placement.
- Advise senior colleagues and independently negotiate with journalists.
- Manage relationships with internal teams to drive policy changes and media coverage.
- Ensure diversity and inclusion in media representation.
- Support colleagues in securing news coverage and manage reputation.
- Develop and maintain public position statements for consistency and responsiveness.
- Advise on public campaign strategy, drawing on internal intelligence.
- Lead representation of policy and political work on digital channels.
- Develop audience-led content strategies for LinkedIn and Twitter.
- Identify opportunities for public mobilisation campaigns.
- Manage relationships with journalists and place stories in national media.
- Foster collaboration with internal departments and advise on media strategy.
- Provide media advice to contacts, including directors and CEOs.
- Build relationships with external partners.
- Manage press office operations, budget, and on-call rota.
- Develop media measurement framework.
- Line manage and develop Senior Media and Communications Officer.
- Support staff in media interviews and enhance media communication skills.
Person Specification
- Exceptional writing skills.
- Significant experience in a Media/PR professional role.
- Able to contribute creative ideas to generate content for news and features stories.
- Experience of developing media strategies that deliver exceptional news and features coverage.
- Demonstrable experience of developing media relationships and partnerships and outstanding interpersonal skills, including the ability to negotiate on challenging stories with senior journalists.
- Understanding of how ‘traditional media’ interfaces with multi-channel integrated campaigning, and a strong eye for effective and engaging digital content.
- Work in accordance with and promote our organisational values at all times – collaborative, compassionate, inclusive, innovative and knowledgeable.
- Experience of reputation management
- Knowledge of healthcare policy and public affairs landscape and trends advantageous but not essential.
What’s on Offer:
- A full-time, 6/7-month contract in a fantastic organisation.
- Competitive salary of up to £43,500 for the right candidate.
- Hybrid working with just 1-day per-week in their London office.
- Great opportunity to work in an amazing organisation that helps people all over the UK.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Talent Set are delighted to be working with Parkinson’s UK to find their new Celebrity Lead.
Parkinson’s UK offer hybrid working a minimum of 2 days per week from their London office.
In this role, you take responsibility for developing new and existing relationships with our celebrity supporters and their agents, stewarding their journey with the charity and making them strong and dedicated advocates across our strategic priorities. You’ll bring creative and proactive ideas ensuring we’re prioritising requests to maximise the potential of our high profile supporters.
Key Responsibilities:
· Implement and own our celebrity strategy and individual stewardship plans to support this, resulting in highly committed and engaged high profile supporters.
· Lead on outreach and negotiation with new, potential supporters for charity activities.
· Manage and prioritise requests for VIP support from across the charity ensuring that they are aligned with our strategic aims.
· Be the first point of contact for celebrities looking for support, signposting them within the charity or acting as intermediary for confidential requests.
· Take responsibility for the management and development of the Celebrity Officer.
· Work with colleagues across the charity to maximise our celebrity supporters across all communications channels, highlighting new opportunities as they arise.
· Make sure that our celebrity supporters are well briefed and up to date with key messages.
· Ensure that our celebrity activity is tracked, reported and evaluated to show the value they bring to the charity.
Person Specification:
· Extensive experience of working strategically with celebrities and their management teams.
· Creative and proactive approach to celebrity engagement and ongoing stewardship.
· Negotiation and persuasion skills to ensure that high profile supporters understand why we’re the Parkinson’s charity to support.
· The ability to build and maintain relationships with discretion and sensitivity.
· Understanding and awareness of the GDPR when handling personal data and information.
· Working understanding of PR and social media to amplify opportunities.
· Excellent attention to detail, organisational and communication skills.
· Ability to prioritise your workload and support your team members to do the same in line with organisational priorities.
· Experience of operating in a modern digital workplace, including using digital tools (and what is needed from the role) to work collaboratively and productively.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
University of Manchester Students’ Union
Associate Director of Student Engagement (Maternity Cover)
Salary: £40,950 - £47,250 (plus a cost of living award will be added from August)
Location: University of Manchester Students' Union, Oxford Road, Manchester, M13 9PR
Contract: Fixed-Term, ending on 31st July 2025
Hours: Full-Time, 35 hours per week (open to part time working requests of 0.6 FTE)
Do you love developing managers and leaders? Do you ask great questions and create space and safety for people to figure things out? Are you comfortable managing people who are more expert in things than you? Do you enjoy solving organisational/people puzzles and helping to guide and navigate teams to do the same? Do you value and seek co-leadership with beneficiaries (in our case, students)? If yes, this is the role for you!
About the Students’ Union
The Students’ Union is a registered charity and is independent from the University (although we work closely together). We are a student-led organisation and exist to help students make the most of their time at Manchester and get the best for their future. We’re the home of societies, volunteering, student media, advice, campaigns, student democracy and events.
About the role
We’re looking for an Associate Director to provide senior leadership to student facing teams in the students’ union. This is a fantastic opportunity to work with a competent team and provide cross-organisational stewardship with a team of senior leaders. You’ll be getting up to speed with our culture, organisational approaches in your first month or so alongside the person going on maternity leave. You’ll have a clear roadmap of what’s coming up and be given the freedom to make good decisions to respond to the context as it changes. There is good support around our senior leaders from the director team, external coaching is available to anyone who requests it, and there are well developed people, finance and compliance functions. We have requisite knowledge around the role to make this suitable for someone with transferrable skills from outside Students’ Unions and if you’re from Students’ Unions, you’ll be working alongside great people to bounce ideas and thoughts off.
As an organisation, we’ve got a clear strategic framework, insight, people and values frameworks so your contribution will be to role model great behaviours and maintain excellent cross-directorate working. You’ll need to be able to pull different threads together and ensure our work is aligned to our strategy and values. You’ll be providing political advice to the elected student officers so being able to navigate complex stakeholder relationships and navigate others through it is important.
You do not have to have worked in education, Students’ Unions or the third sector before. The person specification is clear we’re looking for leadership development skills and a navigating complex environments orientation. This is because there is a lot of interest and scrutiny on what our organisation does, our influencing environment, relationships with the university and programmes develop and evolve quickly.
We recognise that we are looking for an experienced person (albeit without a sector knowledge requirement). If you have additional skills to bring to the role, we’d love to hear them. We’re open to discussing whether you want to work part time (minimum 0.6 FTE) alongside other freelancing work, so long as the outcomes and expectations are delivered to the required standard. We have a brilliant range of benefits which makes University of Manchester Students’ Union a very attractive place to work.
Key Dates:
Closing Date: 3pm on Monday 27th May 2024
Interviews: Tuesday 11th June 2024
How to Apply
Please click 'Apply’ to be redirected to our website, where you can download the Job Description and Person Specification and find details of how to apply.
For an informal conversation about the role and application process, please contact Anh Ly from Atkinson HR Consulting.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.