Development Officer Jobs
New Horizon Youth Centre runs a busy day centre from Monday to Friday, providing basic needs to young people experiencing homelessness and a one-stop-shop for housing advice, youth work activities, counselling, jobs, education and training support. The Services Manager (Day Centre) is a brand new role for the organisation. They will work as part of the existing Youth Work Team to provide vital additional capacity and expertise to respond to the significantly increased demand we have been experiencing. This role is primarily focused on delivering our frontline day centre service each week. You will spend around 2-3 days per week frontline as our Duty Manager ensuring the smooth running of the day centre. You’ll also be responsible for coordinating our weekly rota, line managing the team, overseeing our Locums, Students and Volunteers programme, supporting with donations and day centre stock, and delivering staff training . You should be passionate about supporting young people who are unsafe or facing homelessness, be able to motivate a multi-disciplinary team of staff and have the energy to problem solve in a fast-paced environment on a daily basis.
Salary: £37,024 - £41,600
Closing Date: 10am, 3rd June 2024
The client requests no contact from agencies or media sales.
Family Gateway is looking to recruit to the role of Financial Services Manager. The Financial Services Manager is a key strategic role within the organization and will be part of the Senior Leadership Team. The post holder will attend and be answerable to the Board of Trustees in the areas of finance, compliance and risk and undertake the position of GDPR lead on behalf of the organization working within the wider Senior Leadership Team that includes a Business Development Manager, Training and Development Manager and Operations Manager.
As Family Gateway enters into year 2 of its 3-year strategic plan, this is an exciting time in which the Board of Trustees, Senior Leadership Team, staff and volunteers will shape the future of service delivery for the community that it serves in Howdon and Wallsend and as it reaches beyond and across the North East with its Barefoot Professional Model of service delivery with steady growth in mind. The post holder therefore will be required to have a good understanding of the political and funding landscape and be able to form good stakeholder relationships.
The post holder will manage a small core staff team who will ensure the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions are completed and will ensure all information and returns relating to Companies House and the Charity Commission are up to date and compliant. The post holder will also be the key contact for tax preparation, auditing, banking, investments, and other financial needs as necessary and will track the company’s financial status and performance to identify areas for potential improvement.
The post holder will also seek out methods for minimizing financial risk to the company and research and analyze financial reports and market trends. The post holder will also be responsible for the management of Family Gateways assets, IT and quality assurance systems and will ensure Family Gateway is complaint in all areas of risk, governance and business.
We are looking for an experienced, highly motivated and inspirational person with a passion to guide, support and develop others to reach their potential. The successful candidate will have a professional but empathetic approach with excellent communication skills
Our Financial Services Manager will be values led with a friendly, welcoming. They will have a strong work ethic with demonstrable experience working as part of a team to meet objectives. They will also have the ability to use their own initiative, have a flexible approach to work with a willingness to learn and develop new skills.
For further information please refer to the job description, person and introductory letter from our Chief Executive.
We offer a generous terms and conditions package including an employee assistance programme, well-being breaks, well-being days, a community cafe, community gym, cycle to work scheme and free on-site parking
An enhanced DBS will be required which can be processed by Family Gateway.
Closing date: Wednesday 15th May 2024 (5pm)
Interviews to take place: Tuesday 28th May 2024
Salary £34,000-£38,000 per annum
Full time 37.5 hours per week
Permanent To start July 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Role Overview:
The Talent Set is thrilled to be supporting a leading health charity as they recruit a Senior Media and Campaigns Manager to support them for 6–7-month fixed term contract.
The successful candidate will lead the organisation’s media strategy, overseeing a Senior Media and Communications Officer. You’ll pitch stories, brief journalists, and secure coverage. Building relationships with national journalists, you’ll drive the organisation’s digital content and public campaigns, playing a key role in communications and external affairs.
Key Responsibilities:
- Devise and deliver media strategy, including story development and placement.
- Advise senior colleagues and independently negotiate with journalists.
- Manage relationships with internal teams to drive policy changes and media coverage.
- Ensure diversity and inclusion in media representation.
- Support colleagues in securing news coverage and manage reputation.
- Develop and maintain public position statements for consistency and responsiveness.
- Advise on public campaign strategy, drawing on internal intelligence.
- Lead representation of policy and political work on digital channels.
- Develop audience-led content strategies for LinkedIn and Twitter.
- Identify opportunities for public mobilisation campaigns.
- Manage relationships with journalists and place stories in national media.
- Foster collaboration with internal departments and advise on media strategy.
- Provide media advice to contacts, including directors and CEOs.
- Build relationships with external partners.
- Manage press office operations, budget, and on-call rota.
- Develop media measurement framework.
- Line manage and develop Senior Media and Communications Officer.
- Support staff in media interviews and enhance media communication skills.
Person Specification
- Exceptional writing skills.
- Significant experience in a Media/PR professional role.
- Able to contribute creative ideas to generate content for news and features stories.
- Experience of developing media strategies that deliver exceptional news and features coverage.
- Demonstrable experience of developing media relationships and partnerships and outstanding interpersonal skills, including the ability to negotiate on challenging stories with senior journalists.
- Understanding of how ‘traditional media’ interfaces with multi-channel integrated campaigning, and a strong eye for effective and engaging digital content.
- Work in accordance with and promote our organisational values at all times – collaborative, compassionate, inclusive, innovative and knowledgeable.
- Experience of reputation management
- Knowledge of healthcare policy and public affairs landscape and trends advantageous but not essential.
What’s on Offer:
- A full-time, 6/7-month contract in a fantastic organisation.
- Competitive salary of up to £43,500 for the right candidate.
- Hybrid working with just 1-day per-week in their London office.
- Great opportunity to work in an amazing organisation that helps people all over the UK.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. The Services Manager will be the key operational lead for the Alliance, and oversee successful delivery of housing casework services to young people fleeing violence and exploitation who are referred in. You should have experience of working in services that support young people fleeing violence or who are impacted by the criminal justice system, and have a solid understanding of housing options for young people under 25. You should be exceptionally well organised and have excellent partnership management skills.
Salary: £37,024 - £41,600
Closing Date: 10am 31st May 2024
The client requests no contact from agencies or media sales.
Start date: June 2024, date to be confirmed
Salary: £37,121 per annum
Working hours: Full time, 35 hours
Contract: Permanent
Location: Manchester
Annual leave: 30 days plus statutory bank holidays (if full time). All WIP staff also receive an additional 3 days leave between Christmas and New Year.
Pension scheme: WIP provides an auto enrolment pension scheme with 5% contributions from the employer and 3% from the employee.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Reports to: Head of Community Programmes
Direct reports: 1 Senior Project Worker, 2 WomenMATTA Project Workers, 1 Programme Facilitator,1 Northern Services Administrator
Job Purpose:
WomenMATTA delivers support services to women in Manchester and Trafford who are in contact with, or at risk of being in contact with, the criminal justice system. This includes one to one advice, advocacy, practical and emotional support, and group interventions.
This position will provide strategic oversight and operational management to all WomenMATTA services delivered through hubs across multiple sites in Manchester and Trafford, ensuring quality standards are consistently met, staff are effectively managed, partnerships are established and maintained, and budgets are appropriately managed.
Key Responsibility Areas:
- Lead on the operational management and strategic oversight of WomenMATTA; ensuring high quality, trauma informed, and gender responsive services are delivered to vulnerable and marginalized women in contact with, or at risk of being in contact with, the criminal justice system.
- Provide effective leadership to the WomenMATTA team, fostering a positive and supportive culture.
- Monitor case management systems to ensure accurate and timely data recording, aligning with contract KPIs and WIP policies.
- Develop effective relationships with key stakeholders, such as the Probation and local authority leads to ensure effective service delivery.
The client requests no contact from agencies or media sales.
About Somerset Community Foundation
We’re a grant-making charity that helps build strong communities where everyone can thrive. We do this by funding local charities and facilitating local giving.
We provide simple, rewarding and impactful ways for donors to give locally, guided by research and our unrivalled local knowledge.
For small, local charities, community groups and social enterprises, we provide vital funding and support to help their organisations flourish. We provide around £4 million of funding to local groups every year. Our turnover in 2024 was nearly £6 million, and we’re building an endowment for long-term investment into our communities, which is currently valued at about £8 million.
By inspiring local giving and funding social action, we support local communities to drive change and realise their dreams.
The role
You’ll bring energy and enthusiasm to the team, ensuring financial functions are carried out efficiently, effectively, accurately and in a timely way to enable us to focus on achieving our charitable mission.
The focus of the role will be on managing and improving financial processes, ensuring that the Senior Leadership Team have up-to-date and accurate records for reporting to the Board, supporting the programmes and philanthropy teams with accurate fund reports and preparing the accounts for audit each year. You will work closely with the whole team of staff and volunteers, but you will work most closely with the Operations Director and the Finance Manager.
You’ll be provided with training on our CRM and IT systems. The successful applicant will always be expected to observe our values and policies and to actively engage with continuous professional development.
Key Areas of Responsibility
1. Treasury and Investment Management
· Monitor endowment investments and provide calculations and support in relation to total return
· Prepare quarterly investment management report
· Treasury management to maximise our investment returns
2. Bookkeeping and Management Accounts
· Work with the Finance Manager to ensure donations are properly recorded on our CRM and in Sage
· Work with the Finance Manager to reconcile bank accounts monthly
· Preparing monthly management reports, noting significant variances with forecasts
· Monitor outstanding debtors, and with line manager approval, chase overdue debtors
· Prepare fund balances when required by the programmes team to support grant-making
· Presentation of management accounts to board and engagement with board members as required
3. Annual Accounts
· Prepare statutory accounts, working with the Operations Director and CEO to ensure income and costs are allocated accurately across SORP categories
· Participate in the Audit process, engaging with auditors and prepare information for audit and liaise with auditors in the conduct of the annual audit process
· Prepare annual fundholder statements
· Support the Senior Leadership Team in the preparation of the annual budget and cash flow forecast
4. Other Work Required
· Support the Finance Manager and provide cross cover when required
· Attend SCF events as requested, including very occasionally, evenings
· Any other reasonable duties as requested
Person Specification - Skills, Knowledge and Experience
Required
· Ideally at least five years’ experience in a similar role
· Minimum of AAT Level 4, preferably ACA/ACCA or equivalent
· Experience of accounting software, especially Sage Line 50
· Experience of working with databases and Microsoft Office, including Office 365
· Knowledge of charity finance
· Excellent interpersonal and communication skills
· Able to work under own initiative but also able to request support when necessary
· Confident managing a busy and varied workload and able to prioritise effectively
· Good problem-solving competencies
· Please note that our office is in a rural location and that access to a car and a clean UK driving licence are required.
Desirable
· Supervision or line management of other team members
· Understanding of the role of local charities, voluntary organisations and social enterprises, and the people they help
· Experience presenting at board level
More about working for us
Our values: We’re a values-driven team and organisation, and they underpin our culture, identity and everything we do.
Diversity, equity and inclusion: Together we’re creating a culture where everyone, from any background, can do their best work and bring their whole self to work. We’re also working to ensure the voices of those we support inform everything we do. We would especially welcome applications from minority ethnic people, people with disabilities, younger people, LGBTQ+ people and people with ‘lived experience’ relevant to our work.
Flexible working: Our work is really important to us, but so is the rest of your life. We offer flexible working that means you can choose hours that work for you and choose a blend of working in the office, at home, or out and about.
Pension: We’ll match your pension contributions up to 5% to help you save for your future.
Enhanced Family Leave policies: We offer an enhanced family leave policy for all employees, including Enhanced Maternity, Paternity, Shared Parental and Adoption Leave.
WE HELP PASSIONATE PEOPLE IN SOMERSET CHANGE THE WORLD ON THEIR DOORSTEP BY FUNDING LOCAL CAUSES AND INSPIRING LOCAL GIVING AND PHILANTHROPY.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
JOIN THE TEAM AT HAVEN HOUSE CHILDREN’S HOSPICE
We are hiring an experienced Digital Fundraising & Marketing Manager to help us grow our fundraising and supporters and improve our brand presence in the areas we deliver our care. We want someone to join us who loves being part of a hardworking and collaborative team.
If you are dedicated and ambitious, Haven House Children's Hospice is an excellent place to grow your career. Don't hesitate to apply.
Responsibilities:
- To work with the team to collate an overall digital fundraising plan, communication channels, and measures of success
- Develop, create and implement multichannel digital fundraising campaigns, working with the relevant fundraising team
- To monitor new digital fundraising opportunities, agreeing tests with managers subject to budgets, and reporting on performance
- Evaluate, assess and adjust campaigns against digital fundraising and marketing key goals
- Help improve the website as a tool for fundraising and supporter engagement, focusing on the creation and development of landing pages, donation forms, and supporter actions
- Create engaging, impactful, and creative content to support fundraising and marketing campaigns for paid and organic digital and social media activity maximising engagement levels and income growth whenever possible.
- To lead ongoing strategic and operations testing across emails and digital fundraising to optimise fundraising for Haven House
- Produce high-quality, timely and inspiring emails for donors and supporters, to increase income and engagement
- Devise and manage innovative social media campaigns to increase social engagement, ensuring suitable mechanisms are in place to effectively evaluate their success
- Work with website developers to implement Google Analytics and Facebook tracking across the website and third-party tools
- Experience with creating and producing newsletters and appeals within an email service provider and experience with building campaigns through social media tools like Facebook Ad Manager within the software packages
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
If this role sounds right for you and you have the right skills and experience, please do download the job description and apply by returning the application form to Resourcing.
Benefits:
- As an employee you will be entitled to the following range of benefits:
- Hybrid office/home arrangement (3 days in the office)
- 27 days' annual leave
- Pension scheme (company matches contribution up to 7%
- Free onsite parking
- Employee Assistance Programme
- Eye care voucher scheme
- Cycle to work scheme
- Life Cover
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment.
Employment is subject to receipt of satisfactory references and a DBS check.
Closing date: 30 May 2024
Interview: w/c 6 June 2024
Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.
The client requests no contact from agencies or media sales.
Are you passionate about driving real change and making a positive impact on society? Do you have strong digital knowledge and project management experience? If so, join the NSPA, hosted by Samaritans, as our Content & Engagement Manager.
• £39,000 - £44,000 per annum
• 12 month fixed term contract
• Full-time role (35 hours per week)
• Hybrid working: Linked to our Ewell (Surrey) office with home working and the option to work from our London office in EC3R
• In office working - we'd love to see you in person at least twice a month
• We are passionate about flexible working, talk to us about your preferences
This is a varied role that will suit someone with a strong digital knowledge and experience, who takes a creative, collaborative and entrepreneurial approach to their work. Experience of programme and/ or project management, strong attention to detail and the ability to build relationships and motivate others in a busy and challenging environment will also be an advantage.
About the National Suicide Prevention Alliance (NSPA)
The NSPA network has grown significantly since 2020. The number of organisations working with us has almost doubled and individual membership has increased four-fold. Whilst those running suicide prevention programmes are a significant proportion of our membership, a growing number are those whose core business is not suicide prevention but who recognise the need to take action and are seeking support to do so.
There are more organisations than ever working to prevent suicide and it can be difficult to navigate the wealth of information available and connect with organisations that may be undertaking similar/ relevant work. Some may be unaware of or find it difficult to access evidence around what works, what is already happening and what can be built upon.
Why NSPA?
Make a real difference in the lives of those affected by suicide, all whilst working in a supportive and inclusive environment. As our NSPA Content & Engagement Manager, you'll play a pivotal role in leading our efforts to drive meaningful change to help prevent suicide.
Your Role
You’ll lead the development and delivery of a suicide prevention community engagement strategy and plan, including an online hub and ambassador initiative to support capacity building in suicide prevention across England. You will:
• Develop a more strategic approach to our engagement with members
• Support the next step in the development of our network by building an online community hub, to support on-going knowledge-sharing, community connection and depth of engagement with our wide range of members.
• Have the opportunity to build and manage relationships with NSPA members, people with lived experience and other key stakeholders.
• Manage the NSPA’s communications, working closely with the Membership & Communications Officers with strategic input from the Executive Lead.
Emotional Resilience
In this role you may be exposed to detailed information and personal stories of suicide, which may be upsetting. We will discuss this with you at interview stage however this role does require a good level of emotional resilience. Support is in place both from the organisation and within the team.
What’s in it for you – our benefits
So, you want to work for us? Good choice. We like it here too. We offer competitive salaries, flexible and hybrid working to suit your needs, family-friendly policies, 28 days annual leave inclusive of wellbeing days and a matched pension contribution up to 5%. You’ll have a structured induction and ongoing projects, secondments & learning opportunities. We also have colleague-led affinity groups made up of people with shared identities.
Your health and wellbeing is our priority. We have a staff community of Mental Health First Aiders, a Health Cash Plan and an Employee Assistance Programme. You’ll have free subscriptions to Headspace (your personal guide to mindfulness, sleep, focus, movement, and more) & Perkbox (an employee benefits platform with online exercise classes). That’s not all. We listen to your ideas and have staff forum and social committee networks.
Hybrid and flexible working
We are a flexible organisation, and we embrace hybrid working – a mix of connecting in person and remotely. We’re aware that the world is changing, and we all want and need different things from our work and home lives. So, if you need to walk the dog, go to the gym, or have commitments outside of work, we’re open to talking through flexible working options that work for you and us.
Being Inclusive
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Application
If this sounds like the opportunity for you, apply. You’ll be asked to upload your CV and answer three application questions. Applications close at 9 am on 22 May. Video interviews likely to be w/c 28 May.
If you're ready to lead impactful change and contribute to our mission that fewer people die by suicide, apply today.
Senior Project Manager - Minsmere Mitigation
Reference: APR20248817
Location: Minsmere
Salary: £38,389.00 - £41,212.00 Per Annum
Benefits: Pension, Life Assurance and Annual Leave
Duration: 36 months
This is a fixed-term, full-time contract for 36 months for 37.5 hours per week. The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
We are looking for an energetic, insightful and organised person to help us deliver a resilience project to mitigate the impacts of the Sizewell C development on the visitor experience at RSPB Minsmere.
What’s the role about?
This is a stimulating role which represents an important opportunity to make a significant and direct contribution to enhancing the visitor infrastructure at a flagship RSPB reserve and a key visitor destination on the Suffolk Coast. We’re looking for someone with an understanding of how to prioritise, plan and deliver visitor infrastructure projects.
We need someone who is highly organised and has a good attention to detail. This role requires a collaborative approach, which combines the ability to adapt to changing priorities and work under pressure, while working under your own initiative to achieve results to tight deadlines.
Minsmere is one of the most famous bird reserves in the UK and one of RSPB’s most popular reserves. The reserve borders the Sizewell Estate where SZC Co plans to build a new nuclear power station, Sizewell C. The RSPB led a campaign against the potential threats of the Sizewell C development called LoveMinsmere, bringing people together to demonstrate the value of and concern for the reserve and its wildlife.
In July 2022, the UK government approved the application to build Sizewell C, after a lengthy planning process and Examination. As part of the approval, a Resilience Fund was set up for mitigation of the impacts on visitors to RSPB Minsmere.
These impacts will begin as soon as works commence and last for the construction period (currently estimated to last 12 years). This project will enable RSPB Minsmere to maintain a great visitor experience despite these changes.
The Senior Project Manager will manage a series of infrastructure projects funded by the Resilience Fund. Initially, they will work with the Minsmere team to develop a costed programme of works with agreed priority projects. They’ll then manage consultants and contractors to deliver that plan on the ground.
About the project
Vision: RSPB Minsmere offers an exceptional visitor experience despite the Sizewell C construction works.
Objectives: By Feb 2027, RSPB Minsmere has improved infrastructure that enhances the visitor experience and mitigates the impacts of Sizewell C on the visitor experience.
Outcomes: Maintained quality of visitor experience, retaining the reserve’s income levels.
Outputs (To be kept under review as the project develops):
New visitor infrastructure, likely to include a redeveloped toilet block, car park improvements and play area among other items. Including all designs and consents.
Consolidation and improved interpretation of Leiston Abbey (first site) as outlined in the Deed of Obligation and improvements to physical access to the site.
Infrastructure enhanced to allow enhanced reserve events programme.
The postholder will be required to work with the following key internal stakeholders:
- Staff and volunteers at RSPB Minsmere
- Communications Officer/Manager
- Rural Surveyor
- Building Surveyor
- Reserves Archaeologist
- Ecology
- Finance
- Fundraising
- Project Management (dotted line report)
What we need from you
The Senior Project Manager will lead on the following activities:
- Convening groups of stakeholders and leading sessions to develop the mitigation programme of works.
- Communicating with RSPB colleagues and key stakeholders regularly to report on project progress.
- Managing risks, issues and change as required.
- Producing of a costed programme of works, supported by quotes and/or evidence from similar projects.
- Procuring and managing consultants and contractors to design and deliver the chosen projects.
- Ensuring that consents are in place for all works within the programme
- Working with colleagues to ensure the project programme is reviewed for other opportunities to seek potential funders – to maximise delivery.
- Working to the Resilience Fund budget, including expenditure reporting as required
- Ensuring that all financial records are kept to enable annual financial statements to be produced and to satisfy external audit requirements.
We are looking for somebody with:
Essential skills, knowledge and experience
- Leadership ability
- Flexibility and ability to manage change
- Problem solving skills and ability to find solutions
- Proven time management and organisational skills
- Logical and methodical in approach
- An able communicator
- Experience of successful working with a range of contractors
- Experience of standard Project Management approaches
- Experience of working with and influencing multi-disciplinary teams
- Experience of cost and budget management, working with projects with costs of at least £250k.
Desirable skills, knowledge and experience
- Experience of working with external stakeholders
- Experience of complex projects
- Experience of construction project management
- Experience/understanding of nature reserve operations and managing visitor infrastructure.
Closing date: 23:59, Fri, 24th May 2024
We are looking to conduct interviews for this position from 3 June 2024.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
To achieve our vision of creating a world richer in nature, we need more diverse people on nature’s side.
No agencies please.
For a job description and details of how to apply please visit our website.
This post will work closely with the Director of Participation, producing all shows which originate from the Participation team, setting up and managing participation projects and working closely with young people and community groups.
There is also an opportunity to instigate and creatively lead on participation projects.
The Participation Producer will manage the Participation Coordinator and the Participation Assistant, as well as any work placements and freelancers. They will manage show and project budgets and contribute to the writing of funding applications and evaluation reports.
Application deadline: 9AM, Wednesday 29 May 2024
Interviews will take place: Thursday 13th June & Thursday 20th June 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.
The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.
As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.
Responsibilities:
- Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
- Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
- Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
- Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
- Responsible for any complaint escalation/investigation.
- Develop and manage the team, performance management and the performance development review.
- Ensure the team are processing direct debits in accordance with BACS rules and regulations.
- Deal with queries and questions raised about our direct debits processes.
- Ensure all income is tracked and all donations are banked and thank in a timely manner.
- Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs.
- With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.
To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;
- Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
- Experience of managing and responding to complaints and feedback
- Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
- Experience of the BACS direct debit claiming process and following regulations
Salary: £36,309 - £42,085 per annum
Hybrid Working; 3 days office based and 2 days working from home.
Rolling Recruitment, deadline asap.
Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required.
'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
About the role
At Streatham Youth and Community Trust, our vision is that all children and young people living and going to school in Streatham reach their full potential, should have a safe and happy childhood and the foundations they need to thrive.
We are looking for a committed and collaborative senior leader to help us improve and expand our service offer at our Streatham Vale Park and Wellfield Road sites.
The succesfull candidate will be a proactive and confident leader, with strong community engagement skills and a track record of delivering high quality after school and holiday provision for children and young people. In addition to our afterschool and holiday provision, you will also be responsible for our stay and play services and our sports-focussed youth work at Streatham Vale Park and our employability services at Wellfield Road.
The role is a great opportunity to join the senior leadership team of a well-established local youth charity and help us to shape and grow our service offer to meet the changing needs of the local community.
SYCT is committed to creating a diverse and inclusive culture. We welcome applications from under-represented groups and people with lived experience.
How to apply
To apply please download the recruitment pack and application form. You can also use the quick apply option to express your interest.
Closing date: 8am on Tuesday 28 May
Interviews: Tuesday 4 June and Wednesday 5 June
The client requests no contact from agencies or media sales.
Project Manager
(Wales)
£32,145 per annum (pro rata for part time hours)
(Ref: SUS4245)
Full Time 37.5 hours per week – happy to talk flexible working.
FTC to March 2027, with possible extension depending on funding.
Base: Cardiff Hwb, within a hybrid working policy.
About the role
We have a new and worthwhile opportunity as a Project Manager to join the delivery team to increase the impact of our behaviour change work in schools across Wales. You will be working to create a culture that makes it easier for children to walk, wheel, scoot, or cycle.
You will provide project management for 'Active Journeys’, involving effective line management and coordination of a project team of School Officers that deliver behavioural change activities.
As the Project Manager you will lead in the development of educational resources, supporting the integration of active travel activities in schools. You will also support with organising key events and workshops that showcase Active Travel Schools best practice.
This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans. Candidates should be based within the geographical area with regular travel expected to the nominated hub/office base in Cardiff.
About you
You will be competent in leading, motivating, and managing a diverse team. Having excellent coaching and supportive skills, you will help others’ growth and development, while placing importance on their well-being.
You will have the ability to engage and build relationships with ease across a wide range of people from various backgrounds and marginalised communities, and to produce inclusive content for these diverse audiences.
You will be able to plan & prioritise your own workload and those of others, in addition to taking an imaginative approach to problem solving.
You will be highly skilled in project management with a meticulous approach to record keeping and report writing.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 29th May 2024.
- Interviews will take place via MS Teams on the 13th and 14th June 2024.
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Rheolwr Prosiect
(Cymru)
£32,145 y flwyddyn (pro rata ar gyfer oriau rhan-amser)
(Cyf: SUS4245)
Oriau Llawn-amser 37.5 awr yr wythnos – yn fodlon trafod gweithio’n hyblyg.
Cytundeb llawn amser hyd fis Mawrth 2027, gydag estyniad posibl yn dibynnu ar ariannu.
Lleoliad: Hwb Caerdydd, o fewn polisi gweithio hybrid.
Ynglŷn â’r rôl
Mae gennym gyfle newydd gwerth chweil i Reolwr Prosiect ymuno â’r tîm cyflenwi i gynyddu effaith ein gwaith newid ymddygiad mewn ysgolion ledled Cymru. Byddwch yn gweithio i greu diwylliant sy’n ei gwneud yn haws i blant gerdded, olwyno, sgwtera neu feicio.
Byddwch yn darparu rheolaeth prosiect ar gyfer ‘Teithiau Iach’, yn cynnwys gwaith rheoli llinell effeithiol a chydlynu tîm prosiect o Swyddogion Ysgol sy’n cynnal gweithgareddau newid ymddygiad.
Fel Rheolwr Prosiect byddwch yn arwain ar ddatblygiad adnoddau addysgol, yn cefnogi integreiddio gweithgareddau teithio llesol mewn ysgolion. Byddwch hefyd yn cefnogi gyda threfnu digwyddiadau a gweithdai allweddol sy’n arddangos arfer gorau Ysgolion Teithio Llesol.
Bydd y rôl hon yn galw am deithio a gweithio mewn lleoliadau yn ôl y galw i ymgymryd â phrosiectau ar ran Sustrans. Dylai ymgeiswyr fod wedi’u lleoli o fewn yr ardal ddaearyddol a disgwylir ichi deithio yn rheolaidd i’r hwb/lleoliad swyddfa penodedig yng Nghaerdydd.
Amdanoch chi
Byddwch yn gymwys wrth arwain, ysgogi a rheoli tîm amrywiol. Gyda sgiliau hyfforddi a chefnogi rhagorol, byddwch yn helpu pobl eraill i dyfu a datblygu, gan roi pwyslais ar eu llesiant ar yr un pryd.
Bydd gennych y gallu i ymgysylltu a meithrin perthnasoedd yn rhwydd ar draws amrywiaeth eang o bobl o gefndiroedd amrywiol a chymunedau ymylol, ac i greu cynnwys cynhwysol ar gyfer y cynulleidfaoedd amrywiol hyn.
Byddwch yn gallu cynllunio a blaenoriaethu eich llwyth gwaith eich hun a rhai pobl eraill, yn ogystal â chymryd ymagwedd ddychmygus at ddatrys problemau.
Byddwch yn fedrus iawn mewn rheoli prosiect gyda dull manwl gywir o gadw cofnodion ac ysgrifennu adroddiadau.
Mae gan Sustrans ymrwymiad hirdymor i fod yn elusen i bawb – gan leihau anghydraddoldeb, gwerthfawrogi amrywiaeth, galluogi cynhwysiant a sicrhau bod pawb yn cael eu trin gydag urddas a pharch. Ein nod yw bod yn gyflogwr gwirioneddol gynhwysol a chroesawn geisiadau gan bobl o bob rhan o’r gymuned, yn arbennig o blith grwpiau heb gynrychiolaeth ddigonol.
Yr hyn rydym yn ei gynnig
Yn gyfnewid, gallwn gynnig gweithio hybrid gwirioneddol i weddu i amodau unigolion, ac amgylchedd gwaith gwirioneddol hyblyg, cefnogol a gwobrwyol.
Llesiant
- 28 diwrnod o wyliau blynyddol a gwyliau banc ar gyfer gweithwyr llawn-amser
- Gallu prynu wythnos ychwanegol o wyliau blynyddol (pro-rata i staff rhan-amser)
- Diwrnodau gwirfoddoli staff
- Gwasanaeth cefnogaeth ddiduedd a chyfrinachol am ddim 24/7
- Rydym yn aelodau o’r fenter Cymudo Gwyrdd a'r Cynllun Beicio, sydd ill dau yn cynnig cynlluniau beicio i’r gwaith
Ariannol
- Cynllun Pensiwn Personol Grŵp gyda chyfraniad cyfatebol o 6% neu 7% o’r gyflog sylfaenol yn cael ei wneud gan Sustrans
- Benthyciadau beic, cyfrifiadur a thocynnau tymor
- Buddion ar ffurf disgowntiau
- Lwfans Pwysoli Llundain o £4,530 i’r rhai hynny sy’n byw o fewn un o Fwrdeistrefi Llundain (32 o ardaloedd awdurdod lleol a Dinas Llundain)
- Budd-dal Marwolaeth yn ystod Gwasanaeth – 3 x y cyflog blynyddol
Cyfeillgar i Deuluoedd
- Tâl mamolaeth a thadolaeth uwch na’r isafswm
- Arferion gweithio hyblyg (oriau llawn-amser yw 37.5 yr wythnos, Llun i Gwener)
Gwybodaeth ychwanegol
- Y dyddiad cau ar gyfer derbyn ceisiadau wedi’u cwblhau yw 23:59, 29ain Mai 2024.
- Cynhelir cyfweliadau ar MS Teams ar y 13eg a’r 14eg o Fehefin 2024.
Ynglŷn â Sustrans
Yn Sustrans, byddwch yn rhan o fudiad sy’n ei gwneud yn haws i bobl gerdded a beicio.
Rydym ni oll yma i newid pethau! Cewch fod yn rhan o gymuned anhygoel o bobl dalentog, angerddol, creadigol sy’n datrys problemau ac sydd oll yn gweithio gyda’i gilydd i newid pethau er gwell. Rydyn ni’n gweithredu’n lleol ac yn meddwl ar raddfa fawr – ein gweledigaeth yw cymdeithas lle mae’r ffordd rydym yn teithio’n creu lleoedd iachach a bywydau hapusach i bawb
Byddwch yn cwestiynu’r status quo ac yn meiddio dychmygu byd gwahanol. Byddwch yn gweithio ar brosiectau cyffrous ac effeithiol a fydd yn eich ymestyn ac yn eich grymuso a byddwch yn cael eich gwobrwyo drwy weld y gwahaniaeth rydych chi’n ei wneud i bobl, cymunedau a’r blaned.
Credwn fod cynnwys pawb yn ganolog i bwy’r ydym ni a’r hyn yr ydym ni am ei gyflawni, croesawn wahaniaeth ac rydym yn falch o’r ffaith ein bod yn creu diwylliant ble gallwch fod yn chi’ch hunan, lle caiff eich llesiant ei gefnogi.
Gallwch fod yn sicr o wneud ffrindiau oes a gweithio gyda thîm sy’n andros o hyblyg, cefnogol, moesegol a llawn hwyl.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We're the UK's leading bowel cancer charity. We're determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have around 90 staff based in England, Wales Scotland and Northern Ireland.
Thanks to the generosity of our community, we’re in a privileged position to be able to grow our staff team to deliver our ambitious strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK, and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a future where nobody dies of bowel cancer.
We're looking for an IT Project Manager to join our Data and IT team. The IT Project Manager will oversee the planning, implementation and tracking of assigned IT projects within the charity. You'll be responsible for managing the project team, ensuring projects are completed on time, within budget and meet quality standards. You'll serve as a liaison between various stakeholders, including clients, internal teams and vendors, to ensure effective communication and collaboration throughout the project lifecycle. You'll also identify and mitigate risks, resolve issues and provide regular progress reports to stakeholders.
Safeguarding
Safeguarding is everyone's responsibility and at we're committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic or enhanced disclosure from the Disclosure and Barring Service (DBS) dependent upon the role.
Closing date: Rolling – we'll be reviewing applications as they're received.
Please apply by sending your CV accompanied by a cover letter (no more than two A4 pages) which explains your interest in this role, addresses how you meet the person specification, and demonstrate how your experience and knowledge fulfil the criteria.
If you'd like an informal chat about this role please contact Craig Johnson, Head of Data & IT.