Development support officer jobs
The Youth Endowment Fund
Senior Change Manager, Youth Justice
Reports to: Change Lead for Diversion
Salary: £52,700 per annum
Location: Central London or Hybrid*(see below)
Contract: (2-year fixed term – potential to extend)
Closing date for applications: 12pm Monday 12th January 2026
Interview dates: Week commencing 26th January 2026
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children becoming involved in violence. Our mission is to find what works and build a movement to put it into practice. A big part of the movement that we need to build is in the world of youth justice. We need to inspire and connect with youth justice leaders across England and Wales to spread what works and make our country safer for some of our most vulnerable children. We are looking for someone to lead on making this happen.
Key Responsibilities
We are making good progress building the evidence of what works within and around youth justice to reduce violence. This year, in conjunction with the Centre for Justice Innovation, we published Diversion Practice Guidance and have recently launched our new self-evaluation tool for diversion practice (ORPIC). But the big risk is that we publish these resources and nothing changes. That’s where you come in.
Your role is to work out the best way to make this change happen by getting youth justice services (YJSs) and police forces to adopt evidence-based practice through our new change programme: the Whole Area Model (WAM). WAM helps police forces and youth justice services strengthen diversion practices by aligning their work with the 7 C’s:
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Culture – A child-centred, pro-diversion ethos
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Contact – Interactions are trauma-informed and maximise prevention and safeguarding opportunities
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Custody – Considered use of police custody, prioritising alternatives and swift triage.
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Criteria – Clear, consistent eligibility for diversion.
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Collaboration – Multi-agency decision-making panels; shared protocols and referral pathways.
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Care – Evidence-based support, monitoring engagement, closing cases responsibly.
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Checks – Ongoing monitoring, evaluation, and scrutiny to ensure quality and equity.
Your role will involve:
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Supporting the delivery of the Whole Area Model through activities like:
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Facilitating completions of diversion self-evaluations with youth justice services and police forces.
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Delivering training to youth justice, police and other relevant agencies about the evidence-base or specific areas of diversionary practice and governance (e.g. scrutiny panels).
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Supporting the ongoing development of a National Diversion Network, which will contribute to a wider repository of diversion resources and evidence
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Identifying and creating practical resources which help youth justice professionals and police officers to put evidence into practice.
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Developing great relationships with senior leaders, youth justice workers and police officers, generating a strong understanding of key issues and needs in relation to youth justice matters, and building credibility and trust with the sector.
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Working out other effective ways to connect people with the evidence, then making those things happen, from virtual learning events to presentations.
As a senior member of staff in the organisation you also:
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Build a culture where it is natural to perform well and support colleagues brilliantly.
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Contribute to setting the strategy, delivering results and building and modelling the culture that we need to succeed.
About You
You must have this sort of experience:
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You’ve changed frontline practice and/or systems:You have significant experience in leading behaviour, practice or policy changes within a youth justice setting. You can show how these have been effective in delivering tangible change.
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You’re working in or around the youth justice service, preferably in a role/setting specifically working with children who are vulnerable to or involved in violence.
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You work well in multi-agency environments: You have experience collaborating across police, youth justice, local authorities and other partners, and you can communicate confidently with a wide range of stakeholders to build alignment and drive change.
You might have this sort of experience:
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Supporting a youth justice team/service to reflect on and adopt evidence-based practice in relation to diversion or wider youth justice activities.
You are this sort of person:
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You are fascinated about change and are experienced in making it happen. You have outstanding analytical judgment alongside the emotional intelligence and experience needed to identify the right opportunities for change, then make them happen. You understand why people find change difficult. You come alive talking about how people make decisions and why they do the things they do.
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You understand the youth justice sector and diversion specifically. You really understand how the youth justice sector works, from leaders to frontline officers.
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You write in a way that people easily understand. You have that rare skill of writing in plain English. You have experience of translating complex information into plain writing that everyone can understand.
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You have excellent project and time management skills and the ability to design and deliver high quality outputs such as reports and digital resources to a high standard.
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You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are good at chairing meetings, connecting people and having good introductory meetings. You are comfortable talking to a government minister, a youth worker, a company CEO, a teacher and a 15-year-old student. Listening to people from all backgrounds matters to you.
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You learn fast but remain humble. You are very quick at getting your head around things. You like learning. You are very good at synthesising information. You know how much you don't know. You know that you can learn more. You know that it's easy to assume you know when you don't. You care more that good things happen than who gets the credit. You are a great and supportive team player.
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You don't want young your days to pass without making a difference. You want to play a significant part in reducing violence.
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You understand people. You understand what the lives of vulnerable young people can be like, and you understand some of the organisations that work with them, ideally through first-hand experience.
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You are committed to equality, diversity and inclusion.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of violence affecting children and young people.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working
Our office is located in Central London. Team members who reside within the 32 London Boroughs or are within a 90-minute commute are expected to attend the office at least two days per week.
For those living outside of London but within England, Scotland, or Wales, the expectation is to work from the London office two days per month.
Travel
Due to the nature of the programme there is some national travel required within England and Wales. This is likely to be up to five times per month; all travel costs can be reimbursed with flexibility for overnight stays if preferred.
To Apply
Please click on the "Apply for this" button and submit your CV, your completed monitoring form and ensure your covering letter answers the following three questions below. Please submit your application by 12pm Monday 12th January
When applying for this role, please ensure that you answer the application questions below:
Personal and professional experiences in violence prevention
1. What personal and professional experiences shape your understanding of the youth justice sector and its role in preventing youth violence? (max 400 words)
Developing strategy
2. Can you describe a time when you successfully supported youth justice partnership leaders to improve their practice or systems? Please be specific about the scale and context of your involvement. (max 400 words)
Improving practice or systems
3. Describe your experience improving diversion for children. What actions did you take, what impact did they have, and what did you learn? (max 400 words)
Interview Process
This will likely be a one stage interview process. Interviews will take place the week of 26th January 2026.
Please Note: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Benefits Include
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£1,000 professional development budget annually
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28 days holiday plus Bank Holidays
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Four half days for volunteering activities
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Employee Assistance Programme – 24hr phone line for free confidential support
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Volunteering days - 4 half days per year
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Death in service - 4 times annual salary
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Flexible hours. Core office hours 10am – 4pm
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Financial support including travel and hardship loans
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Employer contributed pension of 5%.
Your Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful, and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.
The client requests no contact from agencies or media sales.
The Senior Evidence & Evaluation Manager sits within the Impact & Evidence directorate at the heart of Youth Futures Foundation.
You will play a central role in building the evidence base on what works to support young people into good jobs.
Working with three Heads of Evaluation, the Deputy Director and the Director, you will help ensure our evaluations are designed to generate credible evidence of what works.
- You will work closely with independent evaluators and delivery partners and colleagues in our Programmes & Grants and Policy & Communications directorates, you will assess the evaluability of interventions, and lead the design and delivery of large-scale, complex impact evaluations.
- You will manage a portfolio of projects, leading some directly, and overseeing others while supporting more junior colleagues.
- You will also contribute to strengthening our ‘evaluation architecture’, leading projects that enhance data infrastructure and access to administrative datasets, and set standards for methodological rigour in the sector.
This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information on this role, please download our recruitment pack.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.



The client requests no contact from agencies or media sales.
Location: HMP New Hall
Department: Prison delivery
Salary: £16,964 per annum
Hours: 21 hours (3 days a week)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) and G4S to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP New Hall. Working closely with the prison and their staff, people in prison, Shannon Trust Team Members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP New Hall, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday (when full time) plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
This is a fixed term contract until 5th June 2026
Interviews are planned for the 22nd January 2026.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 665
Financial Controller (a charity committed to community transformation)
Permanent, full-time post, 40 hours per week (1 FTE), inclusive of breaks
Salary: £51,960 (National) or £55,184 per annum (including London Weighting)
Hybrid: Some travel around the UK will also be required.
Financial Controller – Oasis Group
Oasis exists to transform communities, so they are healthy, inclusive, and thriving. Through our network of global Hubs, we work holistically to tackle inequality and build strong local ecosystems that serve everyone. To support this vital mission, we are now seeking a Financial Controller to join our national leadership team. Based in our London Waterloo office, the Financial Controller will oversee the finance function for our UK operations, ensuring excellence in financial planning, reporting, compliance, and controls.
Why might you consider Oasis?
We are proud of why we exist and what we bring to the communities in which we operate. Our story is told through a multi-faceted organisation that extends across support for homelessness and housing (Oasis Community Housing), secure education for young people (Oasis Restore), community hubs (Oasis Community Partnerships) and disrupting human trafficking (STOP THE TRAFFIK) and of course our network of 55 Oasis Academies (Oasis Community Learning). We are proud that we don’t just talk a good game – we actively engage and change lives for the better.
What will you do?
This newly formed leadership role will manage the financial operations across specific subsidiaries of Oasis. It will ensure financial accuracy, sustainability, regulatory compliance, and the delivery of timely financial information to support decision-making across the group.
To be successful in this role, applicants will require:
· A recognised professional accounting qualification or part-qualification, together with a thorough practical understanding of financial and management accounting principles and techniques.
· Advanced working knowledge/experience of Excel and computerised accounting systems (preferably PS Financials) with the ability to interpret and extract relevant financial information.
· Ability to communicate complex financial information to a wide audience with varying financial backgrounds, both internally and externally
· Excellent inter-personal and people management experience
What will you get in return?
· A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
· A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
· Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.
· A competitive salary and workplace flexibility.
As this is a newly created role, expect an evolving position that requires your insightful input, leadership and at the same time, provides incredible opportunities for the right person.
To apply, please send your CV and a Supporting Statement (no more than two A4 pages).
Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.
We will review applications on a rolling basis and reserve the right to close the advert if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.
If successful you will be invited to formal and practical interviews We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know.
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
Oasis supports Equal Opportunities. Registered Charity No. 1026487
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Secretariat – Reading Students’ Union
Location: University of Reading, Whiteknights Campus, Reading, Berkshire
Salary: £30,981.64 per annum
Contract: Permanent, full-time (35 hours a week)
'Governance that matters - because students matter'
About Reading Students’ Union
We are a dynamic, student-focused organisation dedicated to empowering students and enhancing their university experience. Our vision is to be a place for everyone, we inspire and empower students to change the world.
The Role: Secretariat
As our Secretariat Officer, you’ll be the heartbeat of our governance and democratic life. You’ll make sure everything runs smoothly, transparently, and in line with our charitable purpose. From supporting our CEO and Board of Trustees to guiding student leaders, you’ll be our trusted expert.
What You’ll Do
- Act as the go-to expert for governance and democracy queries, providing timely, accurate advice an training to trustees, student leaders, and staff. You’ll keep us compliant with charity law and sector best practice, and lead governance reviews to drive continuous improvement
- Own the annual cycle of Board and committee business—schedule meetings, prepare agendas, write clear and accurate minutes, and track actions. You’ll also coordinate trustee inductions and training, building strong relationships that enable effective decision-making
- Facilitate democratic processes, from elections to policy development. You’ll guide student candidates and elected officers, ensuring they have the tools and knowledge to lead confidently. You’ll design and deliver induction programmes for our elected sabbatical officers, setting them up for success
- Provide high-quality support to the CEO and Senior Management Team—managing diaries, inboxes, and meetings, and ensuring smooth communication across the organisation
- Maintain governance records, policy schedules, manage statutory filings, and oversee the student complaints process
- Identify opportunities to streamline governance systems and introduce digital tools that make processes more accessible and efficient
- Analyse governance and democratic participation data to produce reports that inform strategy and improve engagement. You’ll turn numbers into actionable insights that enhance student representation
About You
You’re passionate about governance and thrive in roles where precision, integrity, and impact matter. You’ll bring a mix of expertise, confidence, and curiosity to help us deliver exceptional governance and democratic processes for our students.
You’ll have:
- Proven experience in governance, democratic processes, or charity administration
- Knowledge of charity law and governance best practice
- A track record of supporting senior leaders or Boards—minute-taking, meeting coordination, and managing confidential information
- Strong organisational skills with the ability to juggle calendars, inboxes, and complex projects in a fast-paced environment
- Excellent written and verbal communication skills, including clear, accurate minute writing
- Excellent stakeholder management skills
- Experience designing and delivering training in all things governance
Desirable:
- Experience managing complaints
- Charity experience in an education or student-focused environment
- Knowledge of Student Unions, university structures and student representation systems
Why Join Us?
- Inclusive and supportive team culture
- Flexible working options
- 35 days annual leave including Christmas and Easter closure days
- Professional development opportunities
- Unique working environment in the heart of a vibrant Student’s Union, set on a stunning, green campus
Ready to make an impact?
Apply today and help us bring our ambitious new strategy to life with sector-leading governance!
Committed to equality, celebrating diversity, and embedding sustainability — building an inclusive workplace and a brighter future for all.
To be a place for everyone, we inspire & empower students to change the world
The client requests no contact from agencies or media sales.
Job Profile
Reporting to the Managing Director, you will lead on the recruitment, retention, and value growth of Afghanaid’s supporter base by directing and implementing communications, fundraising and engagement strategies, aligned with broader organisation goals. Designing and managing a tight budget, you will direct the Communication and Giving unit to maximise their success.
You will provide strategic and supervisory oversight of fundraising income from individual giving, regular giving, major donors, trusts and foundations, corporates, community and student fundraising and events, managing annual fundraising appeals and driving organisational unrestricted income growth.
You will lead on communications for Afghanaid, overseeing print, digital, and paid marketing activities and the growth of communications channels. You will execute Afghanaid’s organisational brand strategy which ensures the integrity of the brand and maximises awareness. You will manage all public relations including crisis communications, as well as the growth of strategic media placements and high profile relationships. You will drive the success of organisational impact storytelling and communications for both internal and external stakeholders. As a member of the executive department, you will collaborate and synergise with other departments to promote organisational success.
Key Responsibilities:
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Drive organisational strategy, culture and cross-department collaboration to advance Afghanaid’s mission and objectives.
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Lead development and delivery of Communications, Engagement and Fundraising strategies and work plans.
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Line manage and develop a high-performing team, including staff, volunteers and interns.
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Build and maintain relationships with consultants, agencies and pro bono partners.
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Oversee budgets, reporting and data-driven performance management to ensure efficiency and impact.
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Promote a positive and cohesive London team environment, coordinating hybrid working, inductions and HR support.
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Oversee public fundraising strategy across multiple income streams.
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Lead design and delivery of internal and external appeals, campaigns and donor stewardship.
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Identify new funding opportunities, partnerships and innovation in engagement.
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Oversee the full range of Afghanaid’s event portfolio, and attend relevant events to represent Afghanaid;
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Ensure effective CRM management, data integrity and financial reconciliation.
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Serve as brand guardian, ensuring consistency and evolution of Afghanaid’s identity.
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Oversee creation and execution of integrated communications and marketing plans.
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Direct production of engaging digital and print content, including newsletters, social media, and fundraising collateral.
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Manage website optimisation, SEO and analytics to drive engagement and conversions.
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Lead innovation in digital marketing, email campaigns and supporter journeys.
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Advise leadership on reputation management and crisis communications.
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Develop media policies and act as spokesperson when required.
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Manage proactive and reactive media relations, building relationships with journalists, influencers and advocates.
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Promote Afghanaid’s thought leadership through strategic storytelling and public commentary.
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Commission and direct multimedia content to strengthen organisational storytelling.
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Lead content planning, production and performance analysis.
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Champion participatory storytelling approaches and creative innovation.
Undertake any other duties as and when required by the line director.
PERSON SPECIFICATION
You will be an experienced and dynamic communicator with significant demonstrable experience in fundraising and/or communications at a senior level, coupled with an awareness and up to date knowledge and experience of the tools that would maximise the success of our communications and fundraising activities. In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable development and high performance, and the ability to role-model a culture of equality, diversity and inclusion.
Education/ Training
Master’s Degree in communications, marketing, public fundraising or another relevant field (or at least 5-years’ experience).
Work Experience
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At least 5 years of progressively responsible experience in fundraising, supporter engagement or communications, with at least 2 years’ experience directly managing staff.
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Experience developing and leading integrated multi-channel and multi-stakeholder communications, engagement and/or fundraising strategies.
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Experience in growing audiences, engagement and/or income streams.
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Experience communicating about and/or fundraising for and/or maintaining engagement with Afghanistan or a similar context.
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Experience using KPIs and data to make data-driven decisions to improve efficacy and efficiency.
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Experience managing and monitoring a tight budget.
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Experience conceptualising, producing and commissioning multimedia content, from marketing and fundraising collateral to audiovisual content.
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Experience running full-funnel, multi-channel marketing strategies including paid advertising.
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Understanding of risks associated with communications, public fundraising, and NGO operating contexts, and experience in mitigating those risks.
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Experience supervising, organising, motivating and developing staff.
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In depth knowledge of trends in storytelling, brand, PR, marketing and fundraising.
Professional Skills, Competencies, Values and Attitudes
Afghanaid’s core values are creativity, fairness and honesty. Our staff is passionate about and proud of Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions.
Specifically, the holder of this position should also demonstrate the following:
Essential
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Fluent in spoken and written English.
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Track record of increasing audiences, fundraising totals and engagement metrics from multiple different sources, with a strong business development mindset.
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Experience securing five or six figure gifts from funders;
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Solutions and results orientated; energised by thinking outside the box, and by finding and pursuing novel or innovative approaches and solutions.
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Experience using Salesforce CRM and Marketing Cloud
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Skilled at spotting and prioritising opportunities and synergies, and effective in securing wide-ranging forms of engagement and partnership.
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Excellent listening, speaking and writing skills; strong capabilities of persuasion and a proven track record of uniting people around a common goal.
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Multimedia skills, with knowledge, experience and enthusiasm in driving digital innovation.
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Highly organised with strong leadership and project management skills, able to collaboratively manage competing priorities with senior and junior colleagues.
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Demonstrably skilled brand custodian, able to mitigate risks, anticipate and capitalise upon opportunities, and strengthen reputation.
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Capable of working independently as well as collaboratively, both in leading a team and as part of the team.
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Passionate about driving change, and inspiring individuals and groups to support a cause to deliver that change.
Desirable
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Experience working within an international development or humanitarian context, particularly with causes related to Afghanistan
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Strategic understanding of UK and global fundraising landscapes and emerging giving trends.
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Proven ability to represent an organisation publicly with confidence, professionalism and credibility.
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Experience guiding senior leaders or trustees on media, communications and reputational matters.
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Skilled in crisis communications and reputation management.
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Understanding of inclusive and ethical storytelling practices, with sensitivity to safeguarding considerations.
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Experience developing high-value corporate or media partnerships.
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Comfortable working in a fast-moving, resource-limited environment and adapting to changing external circumstances.
The Organisation
Afghanaid is a British humanitarian and development organisation. For over forty years, our dedicated personnel have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies. We are headquartered in Kabul, and operate provincial and district offices across Afghanistan, as well as a Marketing and Fundraising office in London. We employ around 500 personnel, 97% of whom are Afghans.
Other Information
Afghanaid’s core values are creativity, fairness and honesty. Our staff are passionate about and proud to work at Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions.
Our remuneration and benefits package is competitive with other similar organisations.
This position presents an excellent opportunity for someone who has the ambition and determination to move up in their career.
Please submit a cover letter (no more than two A4 pages) and CV (no more than two A4 pages) via CharityJob or to the email address provided by 23:30 on the 17th December 2025, including your name and the job title in the subject line. The precision and style with which you present yourself in your cover letter and CV will be given significant weight in shortlisting candidates. Applications submitted after the deadline will not be considered. Due to the high volume of applications we receive, we are unable to respond to every application. If you have not heard from us within 2 weeks of the deadline, then you have not been successful for shortlisting.
Working with communities in Afghanistan to find long-lasting solutions and provide life-saving support to those in crisis.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Established in 2004, our mission at Warm Wales is to alleviate fuel poverty and bring about affordable warmth. To do this we will:
• advocate and influence
• support and educate
• innovate and inspire.
We work closely with the public and private sectors to maximise funding opportunities which enable individual and area-wide energy efficiency schemes. We want to empower people to make the right choices and decisions for themselves to enable them to alleviate fuel poverty and become more resilient. We are working to improve health and wellbeing by creating homes which provide a healthy and warm living environment.
The role
Warm Wales is seeking a proactive and knowledgeable Fundraising Manager to play a key role in supporting our ambitions. You will lead income generation efforts for our forward-thinking charity. You will be responsible for identifying new sources of income and building strong relationships with new supporters. This post is central to generating external income through the development and submission of high-quality grant applications and contract proposals.
Reporting to the CEO, this is an exciting and rewarding role for someone who is looking to work with significant impact in a small organisation.
Key Duties & Responsibilities
General Income Generation
• Co-produce annual philanthropy and fundraising targets and take the lead responsibility to instigate and co-ordinate the activity that will achieve them.
• Develop a sustainable and diverse fundraising portfolio of individual giving, corporate, community, events, legacies and timely appeals
• Develop and manage campaigns activities that jointly raise funds and awareness of the charity
• Generate progress reports for the CEO and Board regularly, proactively identifying progress against expectations.
• Oversee the development of effective donor journey plans to ensure excellent stewardship, engagement and retention of donors
• Build long-lasting relationships with key philanthropists, donors, and funders.
• Work proactively with colleagues to research, identify and scope a portfolio of compelling projects and proposals that will appeal to donors and funders.
• Work with colleagues to identify and source sustainable income streams for fundable elements of core, project, and community engagement activities.
• Work closely with communication colleagues to develop appropriate communications campaigns and activities for different supporter groups.
• Contribute towards the charity’s communications and marketing strategy ensuring fundraising is embedded.
• Develop, maintain, and implement relevant policies and procedures in line with our strategy.
Grants and Foundations
• Build and maintain relationships with key representatives of trusts, foundations and other funding bodies to increase their awareness and understanding of Warm Wales.
• Investigate funding and development opportunities and make recommendations for applications
• Review funder requirements and ensure timely, compliant submissions
• Lead on funding applications and bids, working with the wider team to develop competitive bids
• Help to develop accurate costings and budgets for applications
• Ensure applications meet funder requirements and internal policies
Corporate Partnerships
• Understand the motivations that encourage companies to give, and the importance of strong stewardship
• Focus on identification of and engagement of new corporate partnerships to increase income.
• Develop a strong, live pipeline of prospects, confidently networking and presenting to prospects, and provide strong stewardship to foster long-term and sustainable relationships.
• Write high quality proposals and deliver presentations to corporate partners to secure long-term income from partnerships such as charity of the year and payroll giving
• Ensure all supporter records are accurate, compliant, and up to date on our supporter database, and documenting all corporate engagement activity
Individual Giving
You will oversee our Individual Giving plans as a charity and deliver on plans to develop regular giving, In Memory and legacy supporters.
Person Specification
· Experience of third sector fundraising.
· Experience of achieving ambitious but realistic fundraising targets.
· Experience of developing and managing a diverse fundraising portfolio.
· Ability to write, organise and present information clearly and accurately for various audiences.
· Ability to work independently, use own initiative and prioritise demands on workload to meet deadlines.
· Good understanding of CRM systems and maintaining a fundraising database.
· Ability to work proactively and respond positively to new opportunities and projects.
· Ability to build and maintain positive, collaborative and trusting relationships with internal and external stakeholders.
Warm Wales is working to tackle fuel poverty by offering free advice and support to people across Wales.
Please Note: We do not accept applications via external sites or email. Please apply via our website.
We are recruiting for a new role of Associate Director of finance supporting the COO/FD. The lead employer is the University of Manchester Students' Union who have been working on developing a shared finance service model and so it will be working across multiple organisations in Manchester.
Initially this role will be taking over management accounting responsibility from the COO/FD. It will involve delivering hands on management accountancy duties such as month end processing, balance sheet management, VAT and leading on budgeting and forecasting. The role requires strong technical accountancy and reconciliation skills.
There is significant scope for development in this role once the day to day management accountancy aspects of the role are embedded. This will include developing strategic finance capabilities such as long term financial modelling and working with Boards and committees.
The role is hybrid and there is a requirement to spend time in offices in Manchester, however this can be delivered flexibly and the role holder will be given autonomy over how time is managed. UMSU is an exciting organisation and no two days are ever the same due to the varied nature of activity. This is a good opportunity for someone who likes a varied workload, is passionate about finance and has the drive to shape the role and make it their own
Please read the full role profile before applying, as well as our guide to recruitment.
Details
Salary: Circa £50K to 60k per year, dependant on experience
Contract: Permanent
Hours: 35 hours per week
Recruitment Timeline
Applications opened: 19/12/2025
Applications close: 11/01/2026 23:59
Interviews: 26/01/2026
Role Commencing: 01/04/2026
We may close applications early if we receive a high volume of applications. We recommend that you apply as soon as possible to avoid disappointment. Once the vacancy has closed, we’re unable to accept late applications to ensure a fair process for all candidates.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Nacro is seeking an experienced and dynamic Head of Policy & Public Affairs to lead our strategic policy development and influencing work with Government, officials, and other key decision-makers. This pivotal role will shape and deliver a high-impact policy and public affairs strategy that improves the lives of the people we support—those affected by the criminal justice system, housing insecurity, and barriers to education.
You will be Nacro’s senior voice in government spaces, the media, and across the public affairs landscape. You will ensure our policy positions are evidence-based, rooted in lived experience, and influential at the highest levels.
Key Responsibilities
Strategic Policy & Public Affairs
- Lead Nacro’s strategic policy and public affairs activity with Government, parliamentarians, officials, and other stakeholders.
- Develop and implement a compelling public affairs strategy that drives meaningful change.
- Build and maintain strong, productive relationships with senior policymakers.
- Represent Nacro externally, including with senior stakeholders and in the media.
- Oversee the development of evidence-based policy positions and research projects that support Nacro’s strategic objectives.
- Ensure service user experience informs all policy and influencing work.
- Produce and oversee high-quality policy outputs including consultation responses, briefings, reports, blogs, and media commentary.
- Safeguard Nacro’s reputation as a trusted and authoritative source of insight and expertise.
- Provide strategic political intelligence and advice to the Director of Engagement & Impact and the Chief Executive.
People Leadership
- Lead, motivate, and support a high-performing team, setting clear direction and expectations.
- Model Nacro’s values and behaviours, enabling a positive, inclusive, and accountable culture.
- Manage communication channels effectively, ensuring key organisational messages are understood and cascaded.
- Set objectives, monitor performance, and hold regular one-to-one meetings.
- Support professional development and wellbeing across the team while driving innovation and high standards.
- Take responsibility for all aspects of people management, including recruitment, conduct, performance, and attendance.
- Recognise, reward, and encourage excellent performance.
Leadership Across the Organisation
- Play an active role in the Senior Leadership Team, helping to drive organisational strategy.
- Operate both strategically and operationally, identifying opportunities and risks for Nacro.
Professional Expertise
- Significant senior-level experience in policy and public affairs.
- Strong track record of leading policy campaigns that delivered real impact.
- Excellent political awareness, judgement, and communication skills—both written and verbal.
- Knowledge of criminal justice, education, young people’s policy, or housing policy (desirable).
Performance & Compliance
- Set and deliver directorate performance targets, ensuring effective management of budgets and resources.
- Oversee health & safety responsibilities in your area.
- Contribute to business development and bid work in partnership with relevant teams.
- Ensure accurate and timely record-keeping and reporting.
- Promote and uphold Nacro’s values, safeguarding, data protection, and equality and diversity policies.
- Represent Nacro positively, building strong internal and external relationships.
Why Join Nacro?
We believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
If you are a strategic thinker, an influential communicator, and passionate about social justice—we want to hear from you.
Apply now to lead change where it matters most
The client requests no contact from agencies or media sales.
About the opportunity
Working closely with the Corporate Partnerships Manager and wider Philanthropy Department, the Corporate Partnerships Coordinator will identify and cultivate fruitful partnerships with a range of small, medium and large businesses.
They will help maximise the potential of corporate and other organisations for funding, volunteer recruitment, and other philanthropic opportunities, to enable growth and sustainability for Action Tutoring. This will be achieved by securing and nurturing small to medium sized organisations to provide financial support for programmes. Additionally, the Corporate Partnerships Coordinator will engage with business to generate volunteers from across the country to deliver both online and face to face tutoring.
Deadline: Sunday, 4th January 2026
Interviews: The first interview round is scheduled online for 14th and 15th January 2026. A second in‑person round may follow, with the location based on the applicant’s address.
Start date: Ideally February 2026
Place of work: This is a flexible/hybrid role, and while you can be based anywhere in England, a willingness to travel to our London office is essential. The office address is 8-10 Fivefields, Grosvenor Gardens, London SW1W 0DH.
Contract and hours: Full-time fixed-term contract of 12 months. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.
Duties and responsibilities
- Identify and persuade small to medium sized businesses to fund specific schools in Action Tutoring regions as part of a pilot of a ‘local champions’ scheme.
- Drive new applications from potential corporate volunteer tutors, ensuring a strong supply of high quality applications to meet growth targets in each region, for both face to face and online delivery.
- Generate regular reports and communicate updates to volunteer partners to demonstrate the value and impact of their volunteers and financial support.
- Support programme staff to develop local partnerships, through businesses and public sector links.
- Maintain accurate records of recruitment channels and relationships; use data to analyse the effectiveness of different recruitment channels, using this information to inform future work.
- Any other ad hoc responsibilities as deemed relevant by the CEO.
Person specification
Qualification criteria:
The right to work in the UK.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
- Excellent relationship building and networking skills with the ability to communicate with and manage a range of different stakeholders.
- Ability to manage a varied workload and work on your own initiative.
- Highly organised, able to multitask and prioritise, and complete activities to a high standard; excellent time management skills.
- Enjoy using data and creativity to suggest improvements and inform your approach to work and partnerships.
- Able to demonstrate resilience when challenges arise.
- Strong verbal and written communication skills and interpersonal skills, able to effectively adapt communication depending on the audience.
- Confident public speaker; able to present well, both in-person and online, to a range of audiences, able to be persistent and persuasive when required.
- Is able to collaborate effectively with team members and external stakeholders.
- Open to new ideas and learning. You will be willing to adapt and grow with the development of the organisation and the Philanthropy team.
- Have high computer literacy; familiar with Microsoft Word, Excel, and PowerPoint (desirable).
- Committed to equality, diversity and inclusion.
- Committed to the mission and values of Action Tutoring.
- Committed to promoting and safeguarding the welfare of children.
You will likely be more successful in this role if you have:
- Experience in managing or building partnerships/relationships with corporations (or other institutions/sectors e.g. Civil Service, universities or schools)
- Experience in corporate (or other) fundraising.
- Experience in a sales-based role.
- Experience in using databases.
- Evidence of an interest in education and/or the third sector.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EFAM
For more than twenty years, Education For All Morocco has worked to ensure that girls from Morocco’s most disadvantaged rural communities can access — and complete — their education. What began as a small initiative providing safe boarding for girls in the High Atlas has evolved into a nationwide organisation creating long-term pathways from secondary school to university and employment.
Today, EFA Morocco operates a growing network of boarding houses, specialist education centres, and university scholarship programmes, supporting girls with diverse needs — including those with disabilities — to learn, thrive, and shape their own futures. Through strategic partnerships, community engagement, and a holistic support model, EFA Morocco is driving systemic change so that every girl, no matter where she is born, has the opportunity to learn, lead, and transform her life and community.
The Role
The Finance & Operations Coordinator is a central position in a small, purpose-driven team. The role provides direct support to the Managing Director and works closely with the Finance Committee to ensure that the charity’s financial and operational systems are well managed, compliant and effective.
This is a broad and hands-on role that involves managing day-to-day UK operations, supporting financial oversight, ensuring smooth coordination with our in-country partners, and keeping our administrative framework in excellent order.
You will be responsible for maintaining clear systems, meeting key reporting deadlines, and ensuring that the organisation runs efficiently behind the scenes. The role suits someone who is proactive, reliable, and comfortable managing a wide variety of tasks with independence and initiative.
Key Responsibilities
Finance and Reporting
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Maintain accurate financial records in Xero, reconciling transactions and processing payments for invoices, payroll and expenses.
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Allocate receipts and donations to the correct funds and ensure supporting documentation is filed systematically.
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Prepare and submit Gift Aid claims to HMRC.
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Collate quarterly financial and narrative reports from Moroccan partner NGOs and follow up on missing information.
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Support the Managing Director and Finance Committee with budget preparation, analysis and audit documentation.
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Ensure that annual accounts and financial reports are submitted in line with Charity Commission requirements.
Operations and Administration
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Oversee and improve shared filing systems (Teams/SharePoint), ensuring that all administrative and financial records are accurate, up to date and easy to access.
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Manage the main email inbox, responding to or redirecting correspondence promptly and professionally.
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Coordinate logistics for meetings, events, and annual project visits in Morocco.
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Support the Managing Director with scheduling, documentation, and general administrative follow-up.
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Monitor compliance tasks, ensuring that all Charity Commission and internal governance requirements are up to date and properly documented.
Donor and Partner Relations
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Act as a first point of contact for donors, supporter schools, hotels and individuals.
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Process and acknowledge donations, issue receipts and maintain accurate donor records.
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Proactively follow up with existing and potential supporters, helping to build and maintain relationships.
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Liaise with Moroccan partners to ensure that project and financial reporting are on track and shared on time.
Governance and Oversight
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Support the Finance Committee and Managing Director with preparation for trustee and committee meetings, including gathering reports and ensuring actions are followed up.
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Assist with external audits and reviews, coordinating with UK auditors and Moroccan partners as needed.
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Maintain oversight of risk management, safeguarding and health and safety documentation, ensuring relevant information is filed and accessible.
Person Specification
Essential
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Experience with Xero or similar accounting software, and confidence handling day-to-day bookkeeping.
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Excellent organisational skills and attention to detail.
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Proficient in Microsoft Office (especially Excel and Word) and comfortable using Teams/SharePoint.
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Strong written and verbal communication skills.
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Able to work independently and take initiative, with good judgement about when to seek input.
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Comfortable managing multiple priorities and adapting to a varied workload.
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Interest in education, international development or girls’ empowerment.
Organisation: Education For All Morocco (EFA Morocco)
Responsible to: Managing Director
Location: Remote (with annual project visit to Morocco)
Hours: 24 to 40 hours per week negiotable
Salary: £25,000 – £29,000 per annum (pro rata)
Annual leave and benefits: 25 days annual leave (pro rata, excluding bank holidays) + pension scheme (as per regulatory requirements)
We want to give girls from rural Morocco the chance of a secondary Education because we believe that everyone has the right to an education.
The client requests no contact from agencies or media sales.
We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.
In this role, you’ll lead major clinical research programmes, including a strategic clinical trial funding scheme, build strong partnerships across the research community, and oversee the UK Blood Cancer Research Network. You’ll help shape funding opportunities, ensure robust programme governance, and champion meaningful involvement of people affected by blood cancer to drive impactful, patient-centred research.
We’re looking for someone with experience delivering research funding programmes, strong knowledge of UK clinical research, and excellent communication and relationship-building skills. You’ll be confident managing multiple projects, using data and technology, and working with diverse stakeholders. A relevant science background and ability to improve systems and processes will help you thrive.
We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
Please note, we may close this ad early at our discretion.
We research, we support, we care. Because it’s time to beat leukaemia, lymphoma, myeloma and all types of blood cancer.



The client requests no contact from agencies or media sales.
Your role will be to support women practically and emotionally as they go through the criminal justice system.
Overall Objectives
To work within a multi-agency setting to provide a proactive service to adult victims of sexual violence within and outside the criminal justice system to:
Risk assess and maintain client safety
Help clients access their rights
Monitor and keep clients informed of case progress and provide support through the criminal justice system
Help clients access health and other services they require
Build ongoing relationships with loved ones of a victim/survivor engaged in the ISVA service
Provide an information point for loved ones on the CJS
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Emmaus Hertfordshire and use your finance skills to help transform lives and support people out of homelessness. As our Finance Co-ordinator, you'll bring accuracy, heart and organisation to a mission-driven charity making a real local impact.
Emmaus Hertfordshire is a charity supporting people who have experienced homelessness by providing stable homes, meaningful work, and skills development. Through its social enterprises, the organisation helps individuals rebuild their confidence and independence while contributing to a vibrant, supportive community.
Overall Purpose of the Role
The Finance Coordinator plays a key role in ensuring that Emmaus Hertfordshire maintains accurate, timely and compliant financial information in support of its charitable and social enterprise activities.
You will work closely with the Operations & Finance Manager, Trustees, Chief Executive, staff, companions, and external partners to provide clear financial reporting, strong financial controls, and expert guidance that supports good decision-making across the organisation.
As a proactive member of the Management Team, you will also contribute to financial policy development and continuous improvement of systems and processes, working within the Emmaus values, ethos and principles.
Key Responsibilities
1. Financial Controls
- Maintain effective financial control over all revenue, expenditure, and cash handling across the community.
- Prepare spreadsheets for monthly payroll and pension contributions.
- Support the Finance Manager, Chief Executive and Treasurer in preparing, setting and creating the annual budget.
- Maintain companion rent accounts, Housing benefit and Gift Aid applications.
- Lead the year-end process and liaise with external auditors to ensure an efficient and compliant audit.
2. Financial Reporting
- Produce accurate and timely financial information, including providing information to support monthly management accounts and forecast reports.
- Support the preparation of financial reports for the Board, Committees and senior leadership as required.
3. Financial Analysis
- Undertake financial analysis of business development and new income-generation opportunities to help minimise financial risk.
- Provide analysis and insight to support decision-making across social enterprise operations and to maximise trading income.
4. Additional Duties
- Contribute to the development and implementation of strategic and business plans.
- Attend and actively participate in staff, companion, Trustee and Board meetings where required.
- Review internal controls and identify opportunities for improving financial processes.
- Develop procedure manuals and promote best practice within the finance function.
- Work flexibly as part of the leadership team to meet the wider needs of the charity.
- Undertake any other financial duties required by the Finance Manager and Chief Executive.
Key Tasks
Daily / Weekly
- Manage day-to-day accounting using QuickBooks. (Experience with Zero accounting software would be advantageous)
- Maintain accurate accounting records and financial ledgers.
- Reconcile financial accounts and manage spreadsheets.
- Oversee credit control.
- Administer online banking, cheque handling and payment processing.
- Process invoices, expense claims and payment requests.
- Verify financial calculations in QuickBooks.
- Carry out bank reconciliations and cash management.
- Manage petty cash.
- Manage Companion Allowances.
- Provide ad hoc reports and information to the Finance Manager and Chief Executive.
Monthly
- Prepare and submit salary calculator spreadsheet for Payroll and submit HMRC returns. Manage PAYE payments.
- Manage companion rent accounts and housing benefit records.
- Prepare VAT returns.
- Work with the external accountants to produce monthly P&L and balance sheet reports.
- Complete gift Aid submissions.
- Support our external accountants in preparing documentation for Month End accounts
Annually
- Support the preparation of annual statutory accounts.
- Liaise with external advisers on statutory financial information.
- Assist the Finance Manager, Chief Exec and Trustees with annual budget setting.
Person Specification
Essential Experience
- Minimum 5 years’ experience in financial reporting, planning, budgeting, and analysis.
- Experience using QuickBooks or similar accounting software.
- Ability to work both independently and within a diverse team.
- Experience developing and implementing financial systems and processes.
- Proficiency in IT, including Microsoft Office applications.
Desirable Experience
- Experience in the voluntary/charity sector or in working with a Board of Trustees.
- Experience working with vulnerable adults or those with complex needs.
- Project management experience.
Education / Professional Certification
- Bachelor’s degree in Accounting, Business, or related field.
- Desirable: Additional finance-related training or professional development.
Skills
- Strong financial and analytical skills, with proven expertise in financial reporting.
- Excellent attention to detail and accuracy.
- Strong understanding of business principles and practices.
- Excellent interpersonal, communication and motivational skills.
- Discreet, trustworthy and reliable.
- Effective time-management and organisational skills.
- Ability to work methodically, independently and to deadlines.
- Strong problem-solving and prioritisation skills.
- Competent IT user (Word, Excel, email, internet).
Knowledge and Commitment
- Commitment to confidentiality, data protection and professional boundaries.
- Understanding and embodiment of the Emmaus ethos and principles.
- Desirable: Awareness of issues around homelessness and lived experience.
- Desirable: HR knowledge or experience.
Personal Characteristics
- Belief in the potential of every individual and the importance of community.
- A positive team player with the ability to lead, collaborate and delegate.
- Empathetic and supportive of people from diverse backgrounds.
- Self-aware, self-motivated and calm under pressure.
- Commitment to environmental sustainability and social development.
- Strong commitment to equality, diversity and inclusion.
- Welcoming, non-judgmental and respectful towards companions, staff and volunteers.
General Information
Emmaus St Albans operates its retail six days a week (Monday–Saturday). The Finance Co-Ordinators working hours will be agreed with the line manager, and flexibility is essential.
All roles at Emmaus Hertfordshire involve working with vulnerable people and therefore require strict adherence to professional boundaries and confidentiality. This post is subject to an enhanced DBS check.
Staff must uphold the reputation of Emmaus Hertfordshire by following all policies and maintaining positive relationships with staff, volunteers, companions and Trustees.
You are also expected to engage to some degree with the wider Emmaus movement at local, regional, national and international levels.
We expect all employees to work in an environmentally aware manner, applying value-for-money principles in purchasing decisions.
Volunteers are a vital part of the Emmaus mission, and all staff are expected to support and encourage volunteer involvement.
The client requests no contact from agencies or media sales.
Job Title: Operations Manager – Neighbourhood Services
Reporting to: Head of Neighbourhood Services
Direct Reports: Housing Officers, Assistant Housing Officers, Housing Administrators, Tenancy Sustainment Officers
Location: Hybrid (UK-based)
Contract Type: Permanent Hours: Full-time (flexibility required, including occasional evening/weekend work)
About the Organisation We are a large social housing provider managing a diverse portfolio of general-needs homes across multiple communities. Our mission is to provide safe, secure, and affordable homes while building sustainable, thriving neighbourhoods. We are data-led, resident-focused, and committed to continuous improvement and partnership working.
Role Purpose As Operations Manager – Neighbourhood Services, you will lead the day-to-day delivery of tenancy and neighbourhood management services across designated geographical patches. You will manage and develop a multi-disciplinary team, using performance data and resident insight to drive service improvements, enhance resident satisfaction, and create safe, cohesive communities.
Working closely with the Head of Neighbourhood Services and a range of internal and external stakeholders, you will play a key role in shaping and delivering the strategic plan for neighbourhood services, with safeguarding, compliance, and resident-centred outcomes at the core.
Key Responsibilities
Service Delivery & Team Leadership
- Lead, coach, and performance-manage a team of housing professionals to deliver a visible, consistent, and high-quality housing management service.
- Ensure effective tenancy management, estate inspections, enforcement action, and resolution of anti-social behaviour in line with organisational standards and regulatory requirements.
- Build strong partnerships with local authorities, police, support agencies, and community organisations to keep neighbourhoods safe and support vulnerable residents.
- Prepare performance reports and contribute to governance/board-level reporting as required.
Data-Driven Performance & Continuous Improvement
- Use data, trend analysis, and resident insight to monitor performance, identify risks early, and implement improvement plans.
- Embed a culture of evidence-based decision-making across the team.
- Support the development and delivery of service transformation and digital innovation projects.
Customer Focus & Tenancy Sustainment
- Ensure services are inclusive, accessible, and responsive to diverse resident needs.
- Proactively identify residents at risk of tenancy failure and coordinate early intervention with internal and external support services to prevent homelessness.
- Lead or support the development and annual review of tenancy management policies and processes.
- Oversee the resolution of complex complaints, ensuring learning is embedded into service improvements.
Neighbourhood & Estate Management
- Implement a robust estate inspection framework to maintain clean, safe, and well-maintained neighbourhoods.
- Promote community cohesion through resident engagement initiatives, events, and partnership projects.
- Identify opportunities to leverage social value and external funding for community-benefit projects.
Compliance & Risk
- Ensure full compliance with relevant housing legislation, regulatory consumer standards, data protection, and health & safety requirements.
- Identify and manage safeguarding risks, escalating appropriately and working with specialist agencies.
- Maintain operational risk registers and contribute to business-continuity planning.
Budget & Resource Management
- Manage delegated operational budgets, delivering value for money and aligning spend with strategic priorities.
Corporate & Collaborative Working
- Actively contribute to organisation-wide objectives as part of the wider management team.
- Break down silos, share best practice, and foster a “one-team” culture.
Leadership Expectations
- Inspire and motivate teams to deliver excellence, providing clarity, support, and constructive challenge.
- Champion equality, diversity, inclusion, and belonging in all areas of work.
- Role-model resilience, accountability, and a solutions-focused approach.
- Coach and develop team members, building capability and future leadership talent.